ION Solar: Read 1,998 User Reviews From Real Homeowners

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Verified Customer

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Christopher Fulop

We loved just about everything with Ion Solar. They were always pretty responsive and quick to resolve any issues or answer any questions. They people we talked to had great customer service skills and were super kind They were able to schedule a removal and a replacement within two weeks after eventually getting ahold of the scheduling department. The solar panels are on and look great, they did it in two days, which was also amazing. The only reason I chose four stars is because on day two when they called to say, they were on their way. I let them know they had left some brackets on the back part of our roof. They reassured me they would do a walk of both the roof and the grounds to be sure nothing was left behind. I wasn’t home when they finished and sure enough they left several items of trash, including a monster can in our back yard and the brackets are still on the roof where they dropped them. I would definitely work with Ion again, but I just feel an honest review is best policy,

3 weeks ago

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Zachary Coble

Crew was professional and quick. There salesperson also was helpful in getting me out of a bad solar deal. Unrelated to the review, the sales person left his hat here. Contact me if you want it back.

1 week ago

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Neal Winters

A rep knocked on my door. To be honest, I said no the first time they stopped by. However, I was thinking about going solar anyway, and just wanted time to research the company. There is good and bad to all the companies out theee, but overall, Ion seemed to be pretty good

2 weeks ago

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Brian Noviskis

The sales team was friendly and energetic. The installation team has quality people who are not only good at what they do, but possess strong customer service skills. Communication after the installation regarding rebates and refunds was lacking and the sales team appeared to have a high degree of turnover.

3 weeks ago

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Kevin Einstein

Honesty and spoke merits of competitors and their products vs what they provided. Made it easy to compare hardware.

1 day ago

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Amy DiFrischia

Communications were somewhat challenging at times. Our representative Driscoll was very helpful and addressed any concerns.

1 week ago

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Bhagyeshri Gulhane

They were great to work with. Helped us expedite the process as well. We had the panels installed in no time.

1 week ago

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Julie Lucero

We went with ION Solar because of Tanner. We had already said no but when Tanner came by it was a different story. He took the time to really give us a clear picture of what we would be benefitting from going to solar. We've saved a lot of money having made the choice to go ahead with the install.

4 months ago

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Verified Customer

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Margaret Votava

We contracted ION Solar in July of 2024 and installation was complete with turn on from our electric company in early November 2024. We are very satisified with the operation and energy savings of our panels. Although not perfect, ION solar is the only company that we would recommend to our friends looking to move to solar. The longer story: Our home: We have a less than optimal roof for solar. Our roof faces east to west with steep pitch that shades the roof. Additionally, the west side of the house is butted by large trees. Therefore, we needed a fair amount of panels or produce the electricity needed to fully supply our needs. Electrical billing in 2025 was changing such that it was a big financial benefit for us to have the installation completed by mid December of 2024. ION solar was only one of two companies that were willing to bid our on project. We went with ION for two reasons 1) we preferred the technology and warranty with their panels 2) we trusted the salesman who only wanted to sell us what we needed and not extra capacity (which we could add on later if we needed). We trusted ION's engineering to size us correctly. We are 6 months into operations and things are running very well. The first four months are the lowest quarter of the year, so we are underproducing what we need, but March/April looks like we are well on track to be self-sufficient. The installation itself was not problem free (therefore only 4 stars instead of 5) and it was often difficult to get a timely replay to quesitons, but everything was resolved in the end. Every other friend of ours that have installed solar has various installation. issues of one sort or another, so I think this is fairly typical.

10 months ago

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Verified Customer

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Adrian Valdez

The process this far in the installation of my solar system is pretty good so far. It’s not completely finished as of yet. I’m about a month in with the process. The communication has been great as well as the technicians who installed the system.

7 months ago

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Tom Griggs

We were referred to you by some friends that used your company

3 weeks ago

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JW

Priced competitively, solar performing at or above predicted. Installation went smoothly. Two stars off for post-sale customer service. There was an error in our sales contract. After multiple calls and emails (nearly all were ignored) over the last 3 months, I *think* it's being addressed/corrected. If it actually gets corrected, I will change to a 4 star review. 4/30: Changing from 3 stars to 4 stars, as the problem has been corrected.

11 months ago Edited May 1, 2025

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Gregory Peck

We are very happy with our solar panels. We had a few minor issues with the app but think we have that figured out. The only problem we had with the installation was that when the breaker was installed next to the breaker for the AC unit, the new breaker disrupted the connection to the AC breaker. We didn’t discover this until the first time we tried to run the AC and it wouldn’t work. We finally called an electrician and they confirmed that the breaker installed for the solar system was pushing up against the AC breaker just enough to disrupt it. It was no one’s fault, but it did cost us $150 for a service charge which was a bummer. Otherwise, we are really happy with the results and would recommend your company.

1 year ago

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Desiree Reagan

Service and installation were great. My only complaint is that the prices are higher than other solar companies. We went with ION to add more panels because they had installed our initial system.

7 months ago

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Ericka Young

We had our solar panels installed a few years ago and the process was so easy. The techs were professional and efficient. Our system was installed in a day after the electric company installed a new meter. The whole process took less than two weeks from start to finish.

9 months ago

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LScott

Great company. Installed panels quickly & professionally. They took care of all the city permits. Have not had any issues with the panels and have had them for about 2 years. They hold up great with hail! Also, love my LOW electric bill!!

10 months ago

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Jeromy Teeples

I appreciated the detailed explanations of the systems and service from everyone at ION and their contractors at every step. My house is pretty old so there were a few changes and delays that had to be done. The only thing Iwould have better is the trenching that was done in my yard could have been covered better.

10 months ago

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Julie Hall

They were clear with the options, time and cost. They explained the why of each

1 month ago

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Jay Geraci

Panels were installed along with an electrician on site, went up faster than I expected. There was a difference noted with the power bill for sure. However, we found out that we had a defective microinverter. A tech came out and found that some of the panels were labeled wrong, but she found the culprit and ordered a new one that showed up after a week. I took 3 calls to finally get another tech scheduled, which ended up being the same tech as before. She got the microinverter installed and checked everything before she left. As of right now everything is working perfectly👍🏻

1 year ago

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Verified Customer

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David Baker

The salesman was not on the ball. Try to get him to do something or to get a hold of him and he would tell me that it was my problem to call to see if they had an install date not very pleased at all with the sales person, I did not get my tax breaks. It is split up over five years now because they didn’t get it taken care of soon enough the year they put it in so now it’s spread over five years not what we were told.

1 year ago

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Verified Customer

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Adam Yawn

I definitely appreciated the speed of service and the kindness of everyone involved! Knowing that the installation of solar panels could help offset the skyrocketing electrical bills came as a relief. The only downside so far is that the panels have not completely balanced my energy bills as we first thought which has resulted in slightly higher combined monthly bills between Ion and the energy company, though we may have increased our energy usage (I really don’t know either way).

1 year ago

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Verified Customer

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Clayton Westphal

I have been pleased with our solar panels. They have continued to provide a good amount of energy back into the grid. The one thing I have seen as a challenge is more related to finding a provider that has a viable buyback plan. Be sure to do your due diligence in researching the best options available, and most importantly, be sure to go with company that has a buyback plan.

1 year ago

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Charlesq Buda, TX

They were very quick to reach out when I had any issues or brought up any concerns. It took about a day for them to install the solar itself and then the battery took another a couple of weeks for completion. It's some of the industry's best equipment. They were good overall just had some issues with my specific installation that they still haven't really addressed.

3 years ago

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Michael Buda, TX

It's pretty durable and it's nice equipment and stuff. Installation process went pretty smoothly. I didn't really have that many issues. They did have to replace a couple parts after they came and installed it initially, but it wasn't really a big inconvenience. I had some problems getting a hold of my representative for my solar and stuff like that because it wasn't completed like they said it was.

3 years ago

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William Buda, TX

It was a smooth transition with installing. I did notice one thing when they were initially installed, I guess they did them too high and they had to lower some of the panels so all of them would fit because I had I have 36 panels. So they had to shift a little bit, but I mean other than that, there weren't like unnecessary holes in the roof or anything like that.

3 years ago

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Verified Customer

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Daniel Buda, TX

It's saving me a bunch of money and I haven't had any issues with it yet. There were several times I would reach out to the customer support representative that was assigned to my project and they did not get back to me and then it turned out that the individual didn't work for Ion Solar anymore, so my account didn't have a representative assigned to it and so I was talking to nobody. I understand that things fall through the cracks or whatever, but I there was a period there where I was asking questions and looking for answers and was not getting them for quite a while.

3 years ago

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Verified Customer

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Andrew Campbell

I was approached by Jesse & he gave me the rundown on solar. He was very informative & I had been thinking about it myself too.

4 months ago

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Verified Customer

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Marie Daniels

The process was completely taken care of by ION from start to finish. We are happy with our system so far. Since we were hooked up late in the season we haven't been able to have the high yield days, as is always the case in fall and winter. We are still generating power even on cloudy days. We are happy to be helping our environment.

1 year ago

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Verified Customer

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Louis Jesse

The company was fast and did a quality job. I did think that I could have used a little bit more information during the install, however I am an equipment technician and I like to know more about the install than a general person might.

1 year ago

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Verified Customer

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Arleen Schwartz

Everyone with ION has been friendly, helpful, and easy to work with. Looking back, I probably would looked in to getting a couple more panels. With the record heat we’ve had this summer, it seems we’re using more electricity than what the solar is producing.

1 year ago

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Elizabeth Aurora, CO

Install was nice and smooth. They did a good job, very quick considering how much they put up. We're trying to get to an answer as to why we're not generating as much electricity as we thought we were going generate, so it's not covering as much of our electric bills we were told it was going to.

3 years ago

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Brenda Buda, TX

They look well made and everything looks installed properly. It was pretty smooth, and pretty quick as well. Once Encore approved of the system, it wasn't too clear what was after because we still had a wait 3 months before we could change our electrical plan to a solar friendly plan.

3 years ago

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Bevann Aurora, CO

It took probably double the amount of time for installation than what they had originally said. And it was kind of hard to get in touch with them to answer questions. The panels work just fine. The installation process went very smoothly.

3 years ago

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Holly Aurora, CO

They provided easy to understand information on the whole process and the pricing. Their customer service people were helpful. It went very quickly and smoothly. I don't have any complaints. There was some miscommunication between customer service and the installers about what time the installers would come.

3 years ago

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Kenneth Albuquerque, NM

They've been very attentive. They send me emails, texts, and I always get a phone call too from the people. So I think it's been very good. They just came out with these panels that are more powerful panels and the latest technology.

3 years ago

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Marc Seguela

Previous contacts with other providers were not returned or returned with pressure sales pitches. Mathias was informed and straightforward about what was necessary and how it would be accomplished.

3 months ago

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Verified Customer

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Suzanne Sibole

For the most part, we are happy with our solar purchase through ION Solar. It is sometimes a little difficult to reach someone when there are questions, but overall, the service and product have been good.

1 year ago

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Caldwell Soldan

We had a small glitch at the beginning. It had to do with the county inspector. But overall they were very good and did what they claimed they would do. Easy to contact if there are issues.

1 year ago

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Earl Cook

Many people made contributions from the start of sales to installation. It was seamless to us. Everyone was professional and efficient. The total value of our investment will require time to measure.

1 year ago

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Kelly Buda, TX

We really like the salespeople that we interacted with. They seem very honest. I was very easy. We didn't have any problems, so that was good. We haven't really had a lot of issues.

3 years ago

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Verified Customer

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Chris Albuquerque, NM

They've answered every question I've had on any issue. Other than waiting on permits it was pretty simple. Didn't take them long to get the install up and ready. I've never had a problem with the system. It's working great.

3 years ago

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Terry Wilson Seattle, WA

Our initial introduction was hampered somewhat by Covid, as we never got to have a face-to-face , or Zoom for that matter, with our salesman, Enrique. Enrique did an initial proposed layout and gave us some numbers for a proposed layout. Things looked quite promising compared to 10 years earlier when we initially looked into solar. However after we got the engineering final layout the output looked terrible. We contacted Enrique several times to see if the numbers were right but he was always slammed and we never go to have a follow up (went on for a month), so we canceled the project. However David contacted us recently and the numbers he sent look much better, so we're looking to see if we can afford it.

2 years ago

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Dennis NC

Like: Professional upfront sales person Ongoing customer service comments and updates quality/speed of installation Average: sales price was rather expensive Dislikes the performance of the panels during the winter months has been disappointing as i was not expecting to receive electric bills supplementing my electrical needs. I have no different electrical demands when compared to the electrical bills that i forwarded to your technical assessment. I would have thought that seasonal performance, availability of daylight hours and regional weather would have been more effectively factored into the required number of panels so i would not receive ongoing electrical bills.

3 years ago

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Patrick Jellum Thornton, CO

The presentation and explanation for the benefits of using Solar were presented by David. I had a good understanding of the process and what time frame I was going to work with. The installation was a good deal longer to complete(about a month), Also some of the craftsmanship needed to be corrected upon the first review by the city of Northglenn. I emphasized the need to place pipes under the roof and all areas were done to this specification except one side. Was not happy about this. However, even with delays, David kept me aware of steps and needs. A question down below says installation of 1-2 months and mine took about 4 months. Signed contract in June, Got financial approval within 2 weeks. Was given the plan in early fall. Did not start using until December.

3 years ago

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Kevin Schwartz Boulder, CO

2 stars is a stretch...We started this process in September, the solar panels were installed on Dec. 15th, we asked the installers when they would install the critter guards that is on our contract, they said after the electrical was hooked up. About one month later the electrician came out to wire it and put in an upgraded panel. That is when they discovered we already had 200amp service. We originally wanted to upgrade our electrical panel thinking we could get more breaker space. We knew we had a 200amp service panel but no one noticed that or told us we do not need to upgrade our service panel, even after a site visit from your design and electrical team. We had to remove that option from our contract after we did some research to find out we cannot get a bigger panel than we currently have. The electrician came back out another month or so later to connect the system but discovered the breaker pack he was sent out with would not work. As of February 23 we are still waiting on the electrician to come back to finish the connection to our panel. We also still need the critter guards installed but I don't think anyone knows that...it would be nice to have a single person organizing and running these jobs so we know who to contact. It seem I get a text or an email from someone different whenever there is communications from Ion. Each time seems to take 1 month or so for someone to return...? This has been a long drawn out process. UPDATE: April 15th, we are 7 months in and we are now at the final stage waiting on Xcel to come install our net meter. I wan to clarify that ION Solar did step up and help with all the issues I listed previously. Thank you!!! I have improved the star rating to a 4 after receiving the help for ION to get to this point. I recently spoke with a neighbor who had solar installed and they had the same issues we had with all the electrical / breaker trouble. My suggestion to ION and any solar installation company is to let homeowners know at the point of sale that the installation process takes 6 to 10 months to complete. I believe this would help set up a realistic expectation. Again, Thank You ION Solar for stepping up and getting our issues corrected.

3 years ago Edited January 10, 2024

Reply from ION Solar

We value Mr. Schwartz feedback as an opportunity for ION Solar to improve. ION Solar has been in contact with Mr. Schwartz and has been able to address his concerns, this matter has been resolved.

Apr. 17th, 2023

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Duane

The installation went quickly, once the permits were all approved. The install crew was =-As winter arrived and I have time to look at the installation, it would have been better for solar-collecting efficiency to have installed the panels on an angle on the roof, instead of flat on the roof, to capture more of the sun in the winter. This would also have helped keep the panels cooler, thus more efficient, in the summer. The installation is losing lots of solar production in the winter, in my opinion. On the other hand, through the summer and early-fall, my electric use and solar production put me in a "credit" balance with the utility, so I did not pay the utility company for any electricity until October, I believe. The install went very well, once all the permits were approved. The install crew was efficient and conscientious, and let me know all they were doing. They asked where I wanted the wires routed, as it was not possible to keep them in the attic, due to the construction of my house. As winter arrived and I have time to look at the installation, it would have been better for solar-collecting efficiency to have installed the panels on an angle on the roof, instead of flat on the roof, to capture more of the sun in the winter. This would also have helped keep the panels cooler, thus more efficient, in the summer. The installation is losing lots of solar production in the winter, in my opinion.

3 years ago Edited January 10, 2024

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Kamal Sherpa Colorado Springs, CO

Overall, the whole process was simple and easy. ION Solar was very transparent and kept on updating on the status of the progress via email and SMS constantly. Also, through their mobile app I was able to track the status of the progress. The whole paperwork process was convenient and was done electronically. I had an issue when I received the loan payment before my system was turned ON. We try to reach ION Solar and requested them to look into our issue. Honestly, I was disappointed at that time. However, Mr. A. from ION solar, Customer Experience, immediately contacted us the same day regarding our issue and professionally reviewed our concerns and was able to resolve our issues immediately. For this experience and showing compassion to customer and going above and beyond to resolve the issue...I greatly appreciate ION solar. Other than little hic cup at the end the whole process was simple and the work was done professionally.

5 years ago Edited September 14, 2021

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Stephen E Las Vegas, NV

We recently purchased a Solar system for our house from ION Solar. We signed the contract on 12/12/19 and our we received PTO from NV Energy on 2/11/20. The installation was very clean and professionally done. The wiring is installed through the attic leaving a clean and uncluttered installation on the roof. They even when to the extent of painting the electrical conduit that running down the side of the house to the electrical panel to match the color of the house. We also requested "critter guard" as part of the installation ( to prevent pigeons nesting ) and it was installed after we received inspection from the city. After our system was initially turned on after receiving PTO, we were told one of the panels was not reporting and that a service call had been scheduled. It took several service calls to resolve the issue, but in the end all panels are working and generating power. The benefit of having this issue arise during the install has been that we can testify that all panels report and generate power independently, so only those down affect your output and the remaining panels still operate and generate power. So in our case 11 of our 12 panels were working the entire time. I was skeptical about the power generation capabilities of our system, but so far we have generated approximately three days of excess power in a little under a 3 week period. We have received all the incentives we were promised during the contract negotiations. There are cheaper solar installations out there and I do feel we paid for a premium product, but having said that I also do believe we received a premium product. We are currently not producing anywhere near peak power due to it being February and yet our average daily output is almost reaching our estimate annual average. And that is with one panel down for most of that time. We are very happy overall with our experience and final outcome and would recommend ION Solar to others based on our experience.

6 years ago

Reply from ION Solar

Stephen, thank you for the fantastic review. We are so happy that you are enjoying your solar system!

Sep. 17th, 2020

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Jill Dorrell

Everyone I had contact with was very polite, and knowledgeable. They made sure I understood every step of the process and answered any questions I had very professionally.

1 year ago

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Thomas Buda, TX

The quote they gave me seemed to better meet my needs versus other solar quotes that I've got. Things are doing fine. It's a little chaotic at times, but it all worked out.

3 years ago

ION Solar Reviews

Summary of Reviews