Name: RIDD
Rating: 4.3

bookmark

Featured Review

check_circle

Verified Customer

star star star star star

Vanessa Beard Palm Bay, FL

I love that if some ants pop up we can email and someone is sent in the next day or two. Every tech that comes out is extremely polite and full of information if I have questions.

1 year ago

bookmark

Featured Review

star star star star star

kelsie Fort Lauderdale, FL

Awesome team! Did a great job! not a fan of bugs so they made sure I felt comfortable and informed me of whats going to happen every step of the process! very happy with the results I have seen already!

3 years ago

star star star star star

Tweety Bird

I would given a date of 10/16/2024 from 1-5 for my appointment. I confirmed several times and they stated they would be here but never called to cancel or come at all. I told them this was my only day off to do things, I work every day from 12 hours per day. 0 Stars. They were no call no show then sent a letter stating they would come out tomorrow and I cannot be off tomorrow. They make you sign a contract then don't show in hopes they get paid for nothing by cancelling. This is why I don't like contracts, it only protects the company. They are very unprofessional to do this to me. A whole day wasted and now I am stuck in a contract with a 249.00 cancellation fee. I need them to come inside and cannot afford to take a day off. Scam. This only makes you do five stars.

2 months ago

Reply from RIDD

Hi Tweety Bird,

We want to review your account to make sure that everything was done properly. However, we cannot find an account with that review name provided. We don't send physical letters but rather we send emails and texts when we remind customers about their appointments so something seems off. Please call us at 833-378-0537 so that we can better this situation for you!

Oct. 17th, 2024

check_circle

Verified Customer

star star star star star

Toni Harkins Charlotte, NC

I have had RIDD working on a pest issue and they have been amazing. I don’t do bugs…and it’s upsetting when they start showing up out of no where! They handled it quickly and professionally. Everyone has been great, kind and easy to work with and if there was something they didn’t know the answer to they found out asap. I appreciate the work ethic and not just blowing it off and passing the buck.

10 months ago

check_circle

Verified Customer

star star star star star

JAB6718

Great company, great customer service. They come out when they say they will, and will do additional services if required. All the techs are knowledgeable and absolutely helpful in identifying issues. Even in the south their product and frequency of treatment keep the bugs away. The biggest issue I had was mosquitos, by the second treatment I did not have any trouble with them.

10 months ago

check_circle

Verified Customer

star star star star star

Amanda Wheeler Sarasota, FL

RIDD has been very responsive, professional, and efficient. Don H has been our favorite technician. He communicates clearly and helps to educate us on our pest concerns. Don is always genuine and hardworking. He listens and addresses all the problem areas. Other technicians have also been amazing - most recently Shawn helped us out and made me feel less embarrassed of my fear of wasps. There have been times things have been missed or the service didn’t seem to work as well. RIDD’s customer service is quick to resolve any problems we have as soon we we bring them up and they schedule an extra service to make sure we’re taken care of.

1 year ago

check_circle

Verified Customer

star star star star star

Rhonda Rivera Lexington, SC

RIDD comes quarterly as well as needed if we call them. Since we have been using them, we very rarely see any bugs inside the house, as in maybe one or two ants. They treat the exterior and interior and are always professional when they come to our house.

10 months ago

check_circle

Verified Customer

star star star star star

Zachary Yarborough Mooresville, NC

Service is friendly and responsive. 4 stars only because the last time I responded to a service text with the context I would like the inside sprayed but did not receive any reponse and did not get the inside done. Overall still pleased with the service and very rarely see any insects. And the service techs are all friendly and courteous

10 months ago

check_circle

Verified Customer

star star star star star

Melissa “Coach Mel” Paige West Columbia, SC

Keon was very knowledgeable and was very swift and professional. He met all of our needs and discussed our last visit to remind us of a few things. Very good employee. He communicated and let us know he was on the way in enough time for us to make it home. He explained the process in which the service would be handled.

10 months ago

check_circle

Verified Customer

star star star star star

Tracy B Lexington, SC

I always get a text to let me know when they’re coming, when they’re done, and/or if they have to reschedule. I don’t have to be there when come. Customer service was great when I needed to change the date my payment was drafted to work better with my other bills/pay day.

10 months ago

check_circle

Verified Customer

star star star star star_border

Ciera West Columbia, SC

Customer service is really good when I had issues with a payment on my account, they got it squared away. The only thing I would say I don’t like is I get notified the day before that they are coming and I’m just a person likes to know much more in advance and also what time they plan on being there since I am a busy person. I do also wish it was less since they do every other month and I know they charge the month in between just in case they need to come but I’d rather not be charged unless I do call.

10 months ago

check_circle

Verified Customer

star star star star star

Jacqueline Johnson

The technician was very know, professional and concerned about my concerns and cares. I appreciate the information that was relayed back to me with my concerns. I would like to know if you do the termite stations as well. I have them with another company and if it would be a bit cheaper for the two with you I’d like to merge that service in with you also.

1 year ago

check_circle

Verified Customer

star star star star star

Abigail Sawyers Mount Airy, NC

Giving 5 star because until recently I was very happy with my services. I had one technician that was just taking photos to take photos. I could see it on my ring camera! He got equipment out of his truck and held it up for a photo and then out it back! The customer service did fix the situation by sending another one out and he did a thorough job! I do think the uniform could be updated. The brown shirt makes it hard to see the RIDD logo so I wasn’t even sure who was at my door initially!

1 year ago

check_circle

Verified Customer

star star star star star_border

Natalie Okobi Tampa, FL

Ridd has done a great job since we contracted them last year. Sean is a phenomenal exterminator and I was so happy to hear that he was promoted to management. We will miss him. However, Sammy came this month and did some great recommendations and great work. The only reason I did not give 5 stars was because they missed a month and charged me anyway. I had to call to find out what was going on. They did refund my money and sent Sammy out within 3 days. So, I would have appreciated communication that Sean has moved on and no one was coming that month but they rectified it immediately after I called.

1 year ago

check_circle

Verified Customer

star star star star star

Chandler Lakeland, FL

I’ve had this service for a few years now. Was with Orkin before and they never full gave us the service we requested. RIDD came by and I said what they hell I’ll try them out. I kept Orkin until I saw what they could do. I ended up dropping Orkin (they were not pleased) and kept RIDD. Never been happier. They are responsive and if a problem arises they are quick to come by and take care of it. Thanks so much for all of your support to RIDD. Hope this helps anybody in choosing between pest control options.

1 year ago

star star_border star_border star_border star_border

Elana Eades

Horrible dishonest and unethical company. They came to our house and the service mgr Clive was extremely deceiving . Sold us the services after speaking to us for 45 mins. He begged us to give them a chance. He personally verbally told my husband and I that they would service us every other month and the cost was $70. Never once did he explain that the charges are on a monthly bases. After standing outside with the service member for over 45 min we decided to give them a try based off what he said. We then signed a contract from our phones (which of course no one reads those let’s be honest) then he had my husband watch a 1 min video of what to expect. After the first service we still saw many ant hills in our yard. Then when I knew we were up for services again I had to personally reach out to the manager to get serviced even though they had already charged us. It took them a week to even come out. Then during the 4 month I noticed the monthly charged and spoke to the account mgr Jared at the Destin location. I explained to him we were told one thing and now seeing that they charge every month. We feel this is highly unethical and dishonest. He went in to tell me that they have the videos of my husband watching a 1 min video at the end which explained everything. And he explained that they are fully transparent which is a bold faced lie! If they had been transparent he Clive would have told us that upfront. Instead they slide it in their at the end when you’ve already spent almost an hour with them. This company is fully aware of what they are doing and on our local community page there’s over 150 comments about this company harassing people in the neighborhood as well. Instead of leading with integrity and taking into any consideration of the costumer they would rather be dishonest and unethical by conning you into a contract. The contract then costs $250 to cancel. It’s nice to know that in times like these companies like this choose to practice business in this manner.

2 months ago

Reply from RIDD

Hi Elana, We are sorry to hear about this experience. We have reviewed your account and hopefully the following explanation helps. The subscription that you were signed up on was the pest 6 subscription. Meaning that service is automatically provided bimonthly. We do have customers sign contracts and complete the welcome call in an effort to be as transparent as possible when trying to help our customers understand the terms of service. Both of those tools list that the billing is monthly and that service would be bimonthly. They also mention that if a customer would like to cancel early, there is an early cancelation fee that would need to be paid. We can assure you that these are in place to make certain that we are being transparent when signing up a customer for service. We are sad to see you go, but wish you the best of luck in your future endeavors!

Sep. 30th, 2024

check_circle

Verified Customer

star star star star star

Caroline New-Figueroa San Francisco, CA

Been using company for 1 years now and definitely I am a happy customer. Anything I need I can always call and they are happy to help. The technicians are great at there jobs also.

10 months ago

check_circle

Verified Customer

star star star star star

Renique Brabham Columbia, SC

This is such a great company. I had a bad ant problem in my yard, and now it's completely clear. Worth the value, everyone has been friendly, and I'd certainly use them again.

10 months ago

check_circle

Verified Customer

star star star star star

JiffyoPop ! Charlotte, NC

They are always on time. Very courteous to me and my property. Extremely knowledgeable in their products and how they work. They work hard and fast with great respect for their customers.

10 months ago

check_circle

Verified Customer

star star star star star

Bryan White (BDub) Irmo, SC

Quick and professional service. They make sure each application is complete and sweep away any spider webs that may collect. Since I started my service I can't remember seeing any insects inside.

10 months ago

check_circle

Verified Customer

star star star star star

sean francis CA

Great service. Always notify uou prior to coming out & make themselves accommodating to any changes in your schedule. Not pushy in trying to sell you additional services & I get what I am paying for.

10 months ago

check_circle

Verified Customer

star star star star star

Kelly Evans, GA

Service is good. They send me pictures of tech treating the yard. The only thing I don’t like is being asked to top the tech. I feel like I am paying enough for provided service.

10 months ago

check_circle

Verified Customer

star star star star star_border

Maddie Dean

I appreciate the straight forward pricing. All of the technicians have been friendly and easy to work with. Option of additional sprayings for no extra charge is a bonus. Do wish there was a better system of notifying when next appointment is rather than a day of text message.

10 months ago

check_circle

Verified Customer

star star star star star

chris walland Grovetown, GA

Always give advance notice before arrival, always friendly and well trained service members. They always ensure we are happy with the service before leaving. Would recommend to everyone.

10 months ago

check_circle

Verified Customer

star star star star star

Charity Woodard

At first I was having a lot of bugs that I didn’t know the name of. Once the technician came out he knew exactly what it was and what he needed to treat it. So I’m definitely greatly.

10 months ago

check_circle

Verified Customer

star star star star star

Kim Basehore Murrells Inlet, SC

My first impression was not very high. When they sent a different tech to do the inside of the house, he was both friendly and professional. He got five stars from my household as well as the dog. Definitely want him the next time.

1 year ago

check_circle

Verified Customer

star star star star star

Linda Florence, SC

I throughly enjoyed talking to the young man that came to my home to help me get rid of the roaches. I wanted him to be the one to come back his name is Kainan T. He answered all my questions. I wanted him to be the one to return and rid my house of roaches. But I was told someone else would have to come. I did not like that but I have no choice.

1 year ago

check_circle

Verified Customer

star star star star star_border

Robert Hampstead, NC

Our regular guy is great! He's always kind and respectful and very knowledgeable. Our only issue has been getting service here when there is an urgent need and continued like ants in the kitchen despite perpetual spraying outside the house (he has pray quite a few times so it's not that he is ignoring the issue, the issue just persists). I am sure this is a problem for everyone but overall we're very satisfied.

1 year ago

check_circle

Verified Customer

star star star star star

gerald mccants Florence, SC

The service technician arrived at a reasonable time and ask about our needs. He told us what he was going to do and proceeded to do his work. We were very impressed with his professionalism and courteous interaction with us. Thanks for good service.

1 year ago Edited December 22, 2023

check_circle

Verified Customer

star star star star star_border

Mason Miller

Really impressed with the effectiveness of the service. Work was done on a new construction home and had a crazy presence of all different types of bugs. Once the house received the initial service the amount of insects around the outside of the home was down to nearly nothing. No more grass killing insects to worry about. Ants had also made their way into the unending pre move in time and now none have been seen since. Would definitely like to add the mosquito treatment to see how effective it would be due to the wooded area we live by.

1 year ago

check_circle

Verified Customer

star star star star star

Mindy Southport, NC

We have only been using RIDD for a couple months but so far they have been great. Helped us with a small mice problem as well as our regular pest control. They are quick to come out if there is an issue and customer service is great.

1 year ago

check_circle

Verified Customer

star star star star star

Karen Murrells Inlet, SC

The exterminators came and performed the treatment. They both were professional and did a thorough job. Been with RIDD for over a year and will continue to do so. The company overall is professional and tries to ensure customers are happy.

1 year ago

check_circle

Verified Customer

star star star star star_border

Cindy Simmons Greensboro, NC

I did see an increase of dead insects outside my door which was good. However I did see an increase later and had a retreat. It did reduce the amount; however, I did not like the residue left on my floors the second time. I had my first treatment June 1, according to the contract it should be done again. I would not have thought the other was considered the regular treatment since it was July 25. Or do you start the 3 months over at that point?

1 year ago

check_circle

Verified Customer

star star star star star

sarah everhart Wilmington, NC

I liked the communication prior to arrival and I also liked the attention to detail and outcome. I have not seen bugs since they came which is great. The tech also brought my garbage cans back up to my house which was just a kind thing to do!

1 year ago

check_circle

Verified Customer

star star star star_border star_border

Guido LaMaire Pembroke, NC

Initial representation of the services was good sales rep was excellent. The technician I guess did what he was supposed to do but not to the service. I was told that they hold their technicians to an give incentives to do so for their technicians. Was told they would clear all the spiderwebs and wasp nest from under my eaves. Which wasn’t done.. product seem to work good the first couple of days afterwards I am noticing an increase of bug a spider activity after only a week from treatment service . Not to pleased about that compared to other companies I have used before RIDD . Over all so far my experience with RIDD so far has been ok no major issues but only just started with their service . No billing issues like the prior company I was using . Hopefully further down the road I will have a much better review of there services and products.

1 year ago

check_circle

Verified Customer

star star star star_border star_border

Shaun Hollen Lumberton, NC

I really like the techs that come out and provide service. All have been professional and courteous. I like Ridd as a company, however we have noticed that the treatments seem to be doing less and less to mitigate pests. We have seen quite a few earwigs, spiders, flies seem to be living longer than when we first went with Ridd. In addition to this, Ridd is by far the most expensive companies doing pest control. We have neighbors with other companies who are paying as little as $30 per quarter for service, and we are charged $60 monthly. We probably will be looking at competitors once our contract is up to see if we can find a better cost company to provide our pest control.

1 year ago

check_circle

Verified Customer

star star star star star

John Merrill Murrells Inlet, SC

For me the extra I am paying for RIDD is well worth it. The service staff is excellent, they were able to address our on-going issues othe companies could not (fire ants, mole crickets, moles, and nesting wasps). If you want the job done right and you want to be treated right, look no further.

1 year ago

check_circle

Verified Customer

star star star star star

Justin Murray Norcross, GA

RIDD has definitely helped with our pest problems since we switched to them. They are very responsive to come out if any issues arise and recommend services for pest problems we weren’t aware of and showed us the issue and put a plan in place to correct the issue, which took care of the issue.

1 year ago

check_circle

Verified Customer

star star star star star

mike emerich Kissimmee, FL

The customer serce is great, and the techs are nice and friendly. My only complaint is I feel the pellet stuff they use for the ants, doesn't seem to last very long. Maybe 2 weeks tops, then I see ants around the outside of the house again. Still deserve 5 stars in my opinion, it's just ants, and they're outside so I can't really complain!

1 year ago

check_circle

Verified Customer

star star star star star_border

christin jones

When I started the service I specifically wanted them to treat for fleas and spiders and then on my second service they said they were treating for spiders and that the flea treatment was a separate charge and if I wanted it I would have to call office and add to my service plan. If I knew they were going to sell me something I wasn’t going to get or would not honor what the salesman ‘sold’ I would have not purchased service. And I couldn’t cancel early bc I would have to pay the difference that I saved starting service.

1 year ago

star star_border star_border star_border star_border

J LaV

Sales rep Nathan knocked on our door although we have a no soliciting sign posted right next to our front door. Even though he showed a total lack of respect for us by completely disregarding the sign I decided to give him the time of day and listen to his pitch. He attempts to trick me into signing a contract when I requested a quote. I requested a quote for their pricing and then he handed me his phone and asked me to sign a box on screen. So I asked the sales rep why I had to sign to get a quote and he began back peddling. He had filled out our address, name, phone number email and additional information on a contract, not a quote. It became clear he was trying to lock me in a contract without me realizing it or even agreeing to it. In addition to this shady sales tactic, he directly lied to me and my wife about the safety of the chemicals they use to treat pests. He also lied and told us that they were a local business right out of Myrtle Beach when in fact they are not local at all. I looked through their reviews here as well as on google, and to be honest most of the five star reviews seem fake. If you go to their company on the Better Business Bureau you will see that they are flooded with complaints of people stating their services don't work and/or they were scammed by sales reps. Stay away for your own good.

3 months ago

Reply from RIDD

Hi J Lav, Thank you for notifying us of this. We will be sure to review this with the sales rep ASAP to ensure this does not happen again. We apologize for the trouble. One thing we can assure you is that all of our reviews come from our customers, whether they are good or bad. We welcome any type of feedback to try and improve our company.

Sep. 24th, 2024

check_circle

Verified Customer

star star star star star_border

Yessie Castro Evansville, IN

RIDD always lets me know when they are coming and arrives on time. Custer service is very helpful with making sure your appointment is scheduled when missed. I would recommend RIDD.

10 months ago

check_circle

Verified Customer

star star star star_border star_border

Angel Aiken, SC

The company has poor customer service. No one is ever on th same page. Also seems there’s a disconnect between office staff and field staff and what’s being charged and what services you’re signed up for and being charged for.

10 months ago

check_circle

Verified Customer

star star star star star_border

Michael Lopata Augusta, GA

They have been very responsive on making sure my pest issues are addressed when needed however, I believe there salesman need to be better coached on what will be done on each visit when selling the package

10 months ago

check_circle

Verified Customer

star star star star star_border

Lacey McIver Irmo, SC

I like that I can arrange extra visits if need be, and that they do interior and exterior control. The only thing that can be challenging is to be home for interior last minute.

10 months ago

check_circle

Verified Customer

star star star star star_border

Tim Myrtle Beach, SC

Ridd is prompt in scheduling getting back with you and getting the technicians out to your house. Earwigs have been very bad this year so they have had to keep coming out in between services but they’ve done it. No problem.

1 year ago

check_circle

Verified Customer

star star star star star

Shelby Minogue NC

Everyone communicates what's going on and they are great with updating me and keeping my in the loop. Always on time. Very informative of their service and everything they did.

1 year ago

check_circle

Verified Customer

star star star star star

Warren Bowen Myrtle Beach, SC

Our serviceman , Seth, arrived on time and we discussed our concerns with him. He answered all our questions and we received excellent service. We recommend RIDD to handle any of your insect issues.

1 year ago

check_circle

Verified Customer

star star star star_border star_border

Darlene Ferguson Supply, NC

Disappointed in service. I called mid August because I had a big ant problem that did not hold the entire 90 days. I had an appointment and then it was cancelled because the service guy had an emergency. No call was received to reschedule and when I called I was told they would be out on September 8 which was my normal scheduled date. Also, you all came out on September 8 and I complained about bees in the entire backyard and even after you treated the yard the bees are still there. The guys are always nice but the service is a problem. I most likely will not be signing another contract.

1 year ago

check_circle

Verified Customer

star star star star star

Vera Cribb Charlotte, NC

No dislike just a disappointment the inside could not be done but young man explained what had happened so it was ok but I should have been given a follow up appointment without having to call

1 year ago

RIDD

The Good

Residential Pest Control Services

Local Pest Control Experts

Rodent Control

The Bad

No Additional Services

Undisclosed Treatment Plans

The Bottom Line

RIDD Frequently Asked Questions

Does RIDD treat more than just pests?

What is the process for a new customer?

What are additional benefits that I have as a customer?

Why should I choose RIDD?

User Reviews