Name: RIDD
Rating: 3.9

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Verified Customer

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Kimberly Zweyer Conway, SC

The overall experience was great he was very polite and knowledgeable

1 year ago

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Stan Conway, SC

The first time they came out I could tell the difference. Good job.

1 year ago

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Dave Calabash, NC

No complaints. Arrived on time, did a great job both in and out.

1 year ago

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Jo Conway, SC

still have a mouse issue. traps set only caught 1. I have had more luck with my original traps. and using a poison

1 year ago

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Tammy Kyser Wilmington, NC

I like this bug company they listen to what your telling them.

1 year ago

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Susan Williams Johnsonville, SC

We still have some ant hills and some palmetto bugs. How often do they come? We seem to not see them that much!

1 year ago

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Barbara Sorghardt Myrtle Beach, SC

Did a fantastic job and I’ve been big free ever since. Highly recommend!

1 year ago

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Ron Sunset Beach, NC

I have not seen them in a while. They said they were coming….. I waited at home and they never came and sure didn't leave evidence of being in the area!!!!!

1 year ago

Reply from RIDD

Hi Ron,

We would love to review your account to see what happened here. Unfortunately, we cannot pin point an account with just the first name of 'Ron'. Please give us a call at 833-378-0537 so that we can investigate this matter further. Thank you.

Sep. 21st, 2023

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Verified Customer

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Ted Little River, SC

Prompt friendly service. Price is reasonable and good quality product

1 year ago

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David Myrtle Beach, SC

They were on time and very professional and got the job done

1 year ago

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Jordan Roberts Charlotte, NC

I was pleased to know what was done with my yard when I wasn’t there.

1 year ago

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Len Charlotte, NC

Great communication and customer service. Work was top notch and efficient!

1 year ago

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brad binder Florence, SC

The service was great and the tech was very informative and professional.

1 year ago

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Tyson Florence, SC

. The problem I got is that the contract stated they would treat my property every other month. I haven’t seen anyone since the initial treatment

1 year ago

Reply from RIDD

We are sorry to hear about this experience. Unfortunately, we are unable to locate an account under just 'Tyson'; we understand that the account can be under a different name. We want to be able to review your contract to make sure the service schedule is understood. Please give us a call at 833-378-0537.

Sep. 21st, 2023

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Constance Indian Trail, NC

Excellent service and punctual. I appreciate how they accommodated me.

1 year ago Edited September 25, 2023

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Dave Kernan Conway, SC

Excellent communication, thorough explanation of what was done during visit.

1 year ago

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Tamika Tatro Winston-Salem, NC

The technicians are very kind and respectful. Great customer service!

1 year ago

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Jonathan

We still have ants all over our property, after 2 treatments. They have been very responsive to re-service requests.

1 year ago

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Harlow Myrtle Beach, SC

My technician was on time, very courteous, very knowledgeable, and very polite

1 year ago

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Brianna Knight Wilmington, NC

Great quality for the price, would recommend to anyone in the area

1 year ago

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Keri Murrells Inlet, SC

The people who come to service the house are always professional and thorough.

1 year ago

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Roberto Rodriguez Winter Springs, FL

I seem to call to have to get a respray or repair. Something is not being done right the first time.

1 year ago

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Kiara Gonzalez Plant City, FL

I like how friendly everyone is, always on time and get the job done.

1 year ago

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Jenna Dowd New Port Richey, FL

Great service and responsive. Helpful when I have any questions or concerns

1 year ago

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Katteianna Dane-Walton Lakeland, FL

They have been great..always on time and do exactly what we want

1 year ago

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Alva Rajaram Tampa, FL

Very professional,works with me on issues emailed or called about.

1 year ago

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Garrett Lawson Tampa, FL

Really liked how effective the treatment is and how good their communication is

1 year ago

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Eunice Orlando, FL

Professional, on time and good communication. Im happy with the service.

1 year ago

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Ruben Vargas Dunedin, FL

James had always been extremely kind and helpful when we had questions for him.

1 year ago

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Jackie Goldstock Palm Bay, FL

Always. Wet courteous and do a good job. They address all our needs

1 year ago

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Reynolds’s Orlando, FL

Communication is easy and quick. Service has been working well.

1 year ago

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Johnson Palm Bay, FL

Everything great customer service. They were on time and friendly

1 year ago

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Johnson Orlando, FL

The worker(s) are polite and know what they are doing to prevent bug infestation.

1 year ago

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Jose Hernandez Cocoa, FL

I love your employees, professionalism, very courteous, well mannered

1 year ago

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Bruce King Gainesville, FL

been working with blake d out of jacksonville fl. he has the great knowledge of the bug business and has always been helpful. hope he comes back.

1 year ago

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Becky medearis Charlotte, NC

This is for the Charlotte NC Branch. Since 5/30/2023, I was charged $701.61 for two applications of pest control. $500 of this sum was for terminating the bad service which didn’t deliver adequate pest control. I asked for a second visit but fire ants outside were still there and insects inside got worse. They lie to you and say they are in the neighborhood and are offering a one time deal for a good price. No one except me who was the sucker who bought their service. When they killed the hornets nest, they left the debris on my .porch.

1 year ago

Reply from RIDD

Hi Becky. We have reviewed your account and hope that the follow explanation helps clear up any confusion: The subscription was a Pest 4, meaning that there are regularly scheduled services quarterly. You were serviced on 5/30/23, meaning that the next service would be around 8/30/23. You were entitled to free reservices in between these appointments, and we are happy to see that you took advantage of this by having a reservice provided on 6/20/23. In the contract it lays out the monthly billing, the price of the monthly billing, as well as what were to happen if the contract is canceled earlier than the term agreed to of 18 months. We also were able to review the welcome call where you were able to agree to the terms and conditions of the service provided. We can see that you have paid the early cancelation fee. We are sad to see you go but wish you the best of luck in your future endeavors!

Aug. 7th, 2023

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Fries ‘n Ketchup Bradenton, FL

this company came to my house yesterday and he kept assisting for me to use her service and he told me that my neighbors were using it and I believe that him and I text my neighbors they said no we’re not doing that company and I told the guy that I don’t want your service and I give them my credit card information and I had told him to cancel it because I don’t want your service. These people are annoying they lied, and they don’t care about their customer. Don’t use this company ever again.

1 year ago

Reply from RIDD

Hi there,

With the name provided we are unable to locate an account to review (even if it is canceled) to see where we could improve. We apologize for any bad experience that you had! If there is anything we can help with please let us know. Thanks!

May. 22nd, 2023

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Keith Palm Bay, FL

Getting to cancel my contract! The best thing about RIDD is getting RID of them! They still charged me after I cancelled but that is RIDD, charges for not showing, showing up when your gates are shut, etc. Once your sold the product you are on you own except for the monthly payments (they get those no matter is they show up or not). They blame the technicians for everything since corporate staff is worthless. Blame game is RIDD I cant mark a star for customer service because RIDD is about the money not the customer!

1 year ago

Reply from RIDD

Hi Keith,

We would love to review your account. Unfortunately, we are unable to find the exact account just by going off of the first name. We would be happy to help you out and come to a resolution! Call us at 833-378-0537. Thank you!

May. 11th, 2023

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Verified Customer

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Arthur Titusville, FL

Adam is my technician and has since we started with Ridd. He is the best, which directly reflects your company. Excellent.

1 year ago

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Dennis Petkovsek Parrish, FL

I refuse to use a service that solicited in a community that says no soliciting. You obviously don’t appreciate the concerns of the people. Please send me a flyer and don’t disrupt my family time for me to argue with your salesperson for a few minutes. My phone is blasted with spam, my email with spam. Leave people alone! If your salesman would of left when immediately told we weren’t interested, I wouldn’t be as upset but that is not the case. Your Segway salesman approach is not appreciated.

2 years ago

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Christine Rinaldi Bradenton, FL

After a long day of taking care of 2 sick kids I finally got my baby to sleep. I have a sign on my doorbell that says “Do not ring bell baby is sleeping” Guess who decides to ring my bell after 8pm and completely ignore my sign? Baylor from RIDD pest control. Needless to say I was not happy to have my baby awoken by a pushy solicitor on a stupid hoverboard. I was disgusted that he didn’t even apologize and instead proceeded to laugh at me. Anyways I’m leaving this review to always remember to never use this company. This is NOT the way you get new costumers.

3 years ago

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Ronald Myrtle Beach, SC

The treatment on the inside of my home seems to help somewhat. I under that I must allow for time to fully take it’s course. The outside where it was treated for ants is a whole different story, and I'm totally dissatisfied.

1 year ago

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Gracie Asheboro, NC

This company is responsive and pays attention to detail.

1 year ago

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Rachel Hayduk Hephzibah, GA

Always prompt and professional and scheduling is easy!

1 year ago

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Emily Jimenez-Yarbrough Atlanta, GA

Ridd has good customer service & keeps our home pest free!

1 year ago

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Robert Wing Grovetown, GA

The service is affordable and effective.

1 year ago

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Rebecca

Great company always on time and always quick and efficient

1 year ago

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Charlie Carson Columbia, SC

Knew the morning they were coming. Did what was asked.

1 year ago

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Monica Sumter, SC

Ants are gone in our backyard since starting with Ridd

1 year ago

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Dong Hammer

On time, consistent service, really can't ask for better.

1 year ago