Name: RIDD
Rating: 3.9

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Verified Customer

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Amanda Gaspary Lakeland, FL

RIDD has great customer service and communication.

1 year ago

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Corden

Great Service, reliable! Would highly recommend.

1 year ago

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Michelle Emery CA

Great service. Great products.. no bugs.....

1 year ago

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Adriana Brandon, FL

The techs are great! The customer service is amazing!

1 year ago

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Lauren Piurkoski FL

Always quick, yet very thorough. Thank you!

1 year ago

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Les & Maggie Perry Palm Bay, FL

Knowledgeable, on time, courteous and did an excellent job

1 year ago

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Garcia Palm Bay, FL

Great service all the time. No complaints

1 year ago

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Parent Head of Westport, MA

Our service person is very thorough and polite

1 year ago

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Rachelle Enrique-Sosa Palm Bay, FL

Great service and our home has been pest free

1 year ago

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Pinkham Palm Bay, FL

Always do a thorough job and all staff is friendly

1 year ago

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Hanna Tampa, FL

I like that I don't have to mess with it.

1 year ago

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craig kortemeyer

Inconsistency in scheduling always greater than 60 days or 2 months. Had unlicensed technicians that performed service. Contract/subscription hard to cancel and automatic renewals.

10 months ago

Reply from RIDD

Hi Craig,

We have reviewed your account with regards to the concerns that you have mentioned. We can see that we serviced your home on 12/4/23, 2/1/24, 3/29/24 & a follow up on 4/4/24. Since you are on a bimonthly subscription, we are pleased to see that the last few appointments have been on time or even a few days early! Our contracts do not automatically renew; once the contract term has been realized, the subscription just moves to month to month where you can cancel anytime without any cancelation fee. All of our technicians are licensed to service your home. Seeing as you are in Georgia, we have specific technicians that are licensed in Georgia and Florida who service your home. Please let us know if there is anything else we can do for you! Thank you.

Jun. 6th, 2024

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Vernicer Wilcox Riverview, FL

This company is a rip off if you need to cancel. They have been to my home once, and I paid over $100 for that visit. I’ve decided to cancel and they want to charge my account another $300 just to cancel. I should have read the electronic contract, however I didn’t hire this company with the intent of cancelling but stuff happens. Avoid them.

1 year ago

Reply from RIDD

Hi Vernicer; we have reviewed you account and can offer the following explanation: we are able to see on the signed contract that the term of the contract is for 12 months, then it moves to month to month after that. The cancelation fee is listed at $249 if the term of the contract is not fulfilled. However, the cancelation fee is always a last resort and we would love to better this working relationship so that you are satisfied with you service. We see that one service has been provided. The next service will towards the end of October as dictated by the Pest 6 subscription. If you need an extra treatment in-between the bimonthly treatments, you are entitled to free reservices! Please call us at 833-378-0537 if you need one of those scheduled or if you need anything else. Thank you

Oct. 27th, 2023

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Starletha Williams Jacksonville, FL

The company lock you into 18 month contract. They don’t tell you and when you call and cancel they say read the fine print! The technician don’t even come as scheduled. It’s a waste B&B is better company and year contract with quality and price is good!

1 year ago

Reply from RIDD

Hi Starletha,

After reviewing your account we can see that the early cancelation fee is in the contract, as it is in every standard customer contract. Since you fulfilled your 18 month agreement, you were able to cancel without any charge. Your service was a quarterly service and we can see that the service was provided every quarter until this most recent service that was provided in early May, rather than April. We apologize that we were a few days late on your last service. We wish you well in your future endeavors!

Jun. 7th, 2023

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skai schwartz Tampa, FL

i didnt use them but was a pretty relentless sales pitch. I must have said No at least a dozen times, and he kept ignoring me. I can see why other reviewers said they called the police.

1 year ago

Reply from RIDD

Hi Skai,

Thank you for leaving this review. We will be sure to address this with our sales team as we would like them to treat all current and potential future customers with respect.

Jun. 5th, 2023

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Cynthia Dolaway Palm Bay, FL

Very dissatisfied. Said they could get rid of German roaches and I still have them. They don't come to the door to service inside when I request it. The techs ask for tips! They automatically deduct money from my bank acct when they have done nothing.

1 year ago

Reply from RIDD

Hi Cynthia,

We are sorry to hear that you still have roaches. We are always happy to service the interior, upon request, just so that we can coordinate a time when you are home. Please give us a call at 833-378-0537 so we can take care of this for you! Thank you

May. 11th, 2023

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Diggy Hopkins Boulder, CO

They were supposed to treat for roaches and ants. I have more roaches now than when they started the service. I ask for interior service and only the outside is done. I am left to battle roaches on my own. I tried to cancel the service and they tried to charge me more money.

1 year ago

Reply from RIDD

Hi Diggy,

It looks like we've attempted to service the interior of the home multiple times. Unfortunately due to the nature of the home with the multiple pets we will only be able to service the exterior of the home from here on out. We just serviced the exterior of your home on 5/2/23. You next service will be in early July. Thank you!

May. 5th, 2023

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Mary Kissimmee, FL

Their technicians do mediocre work. They think that the work they do is not being observed. However, for example I have a security system which records or I see live on my phone as a technician sprays here and there an not entire space as they’re supposed to.

1 year ago

Reply from RIDD

Hi Mary, we are sorry to hear about this. We would love to send somebody else back out to your home for a free reservice. Please give us a call at 833-378-0537. Thanks!

May. 5th, 2023

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Ruben Cruz Tampa, FL

Did not like it. Product does not work. Still have insects. Insects never died. Called in to complain multiple times, and they just kept telling me to give the product time to work. I’m still waiting for product to start working.

1 year ago

Reply from RIDD

Ruben, we apologize that you have had issues with the service. We can see that you are planning on canceling in June once your contract is up. We hope that there is something we can do to help resolve this situation as you have been a great customer. Please give us a call at 833-378-0537. Thanks!

May. 5th, 2023

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Jack Lubker St. Cloud, FL

Their service is always professional and efficient, showing up as scheduled and doing excellent job.

1 year ago

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Bill Sebastian, FL

The service seems fine and I will honor the remainder of my contract, but I have no intention of renewing or continuing with your service when it is over.

1 year ago

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Laurel Mack Nashville, TN

I was promised good service but when my card stopped working no one contacted me. No phone call, text or email. I did get a letter from collections company though. So instead of taking care of their customer on AutoPay they try to hurt your credit without mercy or warning! Horrible to do to people!

2 years ago

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Carrie Mccoy Summerville, SC

I hate this company. I tried to cancel immediately after using them when they charged me more than I was told I would be charged and they want me to pay a cancellation fee so now I have to decide whether to pay it or just let it go on my credit. DO NOT ANSWER THE DOOR WHEN THEY COME TO SELL YOU ANYTHING!

2 years ago

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chris clynes Boca Raton, FL

Like many other reviews here. Ridd Showed up one time and never came again but still charged a monthly fee. After disputing charges with the bank, Ridd had the audacity to send me a bill for $500 and then to collections. Scam.

3 years ago

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Yadhira Blanco Palm Bay, FL

Total ripoff Beware Our home had some ants we sign for their services and it turn into an infestation One day I decided to purchase ant baits at the local store and the ants were gone Worst company ever and you cannot cancel without penalty Stay away

3 years ago

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Paula Barber Melbourne, FL

I had been using them for a short time when I had a problem with rats in the attic. They said they would come out & set traps outdoors but not indoors. I asked if they would seal any openings & they said no. I cancelled my contract with them & hired another company who is taking care of all my pest control needs.

3 years ago

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Benjamin Turner Gilbert, SC

Automatic tipping is not cool with me. Service is too expensive as well

1 year ago

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Tabitha smith Sanford, NC

Excellent customer service from Faith. I

1 year ago

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Kim Wright Columbia, SC

We rarely see any bugs since they started spraying.

1 year ago

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Danielle Houston, TX

The service is not bad, I wish they offer it a lower cost

1 year ago

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Lee Houston, TX

On time, good communication and quality services.

1 year ago

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Marlena Myrtle Beach, SC

Consistent, reliable and they do a great job!

1 year ago

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Kate

I like not having to spray the chemicals myself.

1 year ago

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Jon Ran Leland, NC

Ridd has rescheduled the service of my home three times and if it happens again I will discontinue using them

1 year ago

Reply from RIDD

We are sorry to hear about this experience. Unfortunately, we are unable to locate an account under 'Jon Ran'; we understand that the account can be under a different name. We want to investigate this matter for you to see why your appointment was rescheduled 3 times. Please give us a call at 833-378-0537. We hope to hear from you soon

Sep. 21st, 2023

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M Kenan

Customer friendly service. Always polite and effecient

1 year ago

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Frank

Your notifications on when you will be treating our home

1 year ago

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Michele Brandon, FL

Customer service has fallen in the past year. Not very happy at the moment.

1 year ago

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Mark

Treated exterior well the interior not as well

1 year ago

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Tim Walters Riverview, FL

They do the job. Nothing wrong with meeting expectations.

1 year ago

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Stocum Melbourne, FL

Great techs that explain everything as they go!

1 year ago

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Deyo DeLand, FL

Quick to respond to needs. Reasonable 6

1 year ago

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Isaac Hunter

Ridd services my home and I am super grateful for their help.

11 months ago

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Charles Palm Bay, FL

Great service, always easy to contact if you have an issue. They come back until the pests don't!

1 year ago

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Jacqueline Henderson Cocoa, FL

The professionalism of the technician. His willingness to go above and beyond for my needs.

1 year ago

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Marie Barone Orlando, FL

The people are always friendly but my house hardly gets serviced and they haven’t done the inside of my house in months despite my multiple requests.

1 year ago

Reply from RIDD

Hi Marie,

Thank you for expressing this concern. After reviewing your account, you are signed up for the Pest 6 subscription. Meaning that service will be received bi monthly. We looked over you last couple services and can see you were serviced 10/20/22, 12/20/22, and 3/7/23 with your next service scheduled to be around 5/7/23. We are more than happy to treat the interior, we would just need to coordinate a time where you are home for us to treat the interior. You are also entitled to a free reservice if you would like one before you next service date! Please call us at 833.378.0537 to get that scheduled!

Apr. 14th, 2023

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Tony Loris, SC

They cover more than our other pest control company we had. I am waiting to see if your product works better.

1 year ago

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Ricky Loris, SC

He cleaned spider webs, sprayed all the rooms and took his time. Sprayed for mosquitoes real good also

1 year ago

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Kimberly Porrata Columbia, SC

Pretty good product and service has been good.

1 year ago

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Brian Clack Sumter, SC

Seems like a lot of money for what I’m getting

1 year ago

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Travis Orlando, FL

I believe a chemical that is being used around my front Palm Tree is killing it.

1 year ago

Reply from RIDD

Hi Travis,

We are sorry to hear your palm tree is not in good shape. We can assure you that all of our products are pet, child, and landscape safe. In the service notification that is sent to you after each treatment, it details what product was used and the concentration of the product that was used. There is also additional information found about each product such as the label, safety, and data information, that is all public information online. Please let us know if we can do anything else! Thank you.

Jan. 8th, 2024