Name: RIDD
Rating: 4.3

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Nicole Kissimmee, FL

This company has been a true nightmare to deal with! They do not show up when they say they will be there, then argue with you that you cancelled the appointment. Furthermore, we had signed up for the mosquito service. After seeing no difference after several months, we were told “they really can’t control mosquitoes because we live by a body of water”! The water has always been there and was there when signed the contract and they guaranteed it would not be a problem. One of their reps had offered to do service at our house after hours if we wanted to pay her and cancel with the company because she lived a couple of streets over. We reported this to the company. They continued to send her back even after we said we were uncomfortable with her. I called and asked them to cancel service. They were combative, condescending and then tried to tell me we suddenly had a bad connection and the call was ended. I had tried to call back multiple times, received the same treatment. Learned from a tech that came out again that another elderly woman in our neighborhood is experiencing the same thing with them! Pretty sad this is the way they handle their business!

8 months ago

Reply from RIDD

Hi Nicole,

We are sorry to hear about this experience. We would love to review your account, unfortunately, with only being provided the first name of 'Nicole' we cannot pinpoint an account. We do not want the same individual coming to your home if you are uncomfortable with a certain individual. We can be reached at 833-378-0537, Monday through Friday 9AM - 5PM EST. Please give us a call so that we can help smooth this over for you. We hope to hear from you soon!

Feb. 29th, 2024

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Chris Myrtle Beach, SC

They were able to get rid of the pests we kept seeing inside our house, along with removing wasps and spiders outside our home.

1 year ago

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keely holland Murrells Inlet, SC

I’ve had to call to schedule almost every appointment. The company has missed several months because they do not have a regular schedule. I always get an excuse. The sales person lied about what was included in the contract originally, showing us things that were part of a higher tier as included in our package. Of course that was not honored and we were stuck with a lesser package and horrible service for a year.

1 year ago

Reply from RIDD

Hi Keely,

We apologize for the experience that you have had so far. Currently, we see you on the schedule for this Thursday, 9/28, for a full service. If there is anything you would like us to focus on during our visit, please let us know. Right now we see you on a Pest 6 subscription. The pest subscription includes defenses against many pests such as ants, spiders, crickets, silverfish, earwigs, and many more. Please let us know if we can provide any further explanation to help clear up any doubts! Thank you

Sep. 26th, 2023

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Thomas O'Connor McColl, SC

I liked that they will come as many times as needed to fix an issue and are willing to go the extra mile for their customers satisfaction .

1 year ago

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Verified Customer

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Zach Holmes Leland, NC

I like that when I contact Ridd, even if it's multiple times between their scheduled visits, they don't hesitate send a technician ASAP!

1 year ago

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Verified Customer

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Normand Conway, SC

Nathan was thorough going around the exterior of the house and addressing the issues that we were having with fire ants.

1 year ago

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Brett Miller China Grove, NC

Customer service and scheduling are horrible. I received my first service and never heard from anyone for 3 months. When I called I was told oops we forgot about you. Then despite what the sales rep and technician said, the lady at the office said I could not schedule on a weekend ever. By the way my first service was on a Saturday….. I am the General Manager of a service company. I understand customer service, scheduling, and dispatching. This is a terrible way to conduct business and not one with longevity.

1 year ago

Reply from RIDD

Hi Brett,

We apologize for this experience that you have had. This is not the type of service that we want to be complacent with. Yes, it is true that during the summer we sometimes have seasonal workers that work the weekends. Then, as the busy season of summer slows down, our regular service pros work the standard 9-5, Monday through Friday. If you ever need a later appointment, they will be able to stay out later and service a 5pm appointment if that helps. You also do not need to be home for service, unless the interior needs to be done or there are specific things that you would like to point out. We have you on the schedule for 9/29, please let us know if that will not work for your schedule!

Sep. 22nd, 2023

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Jasmine McCray Houston, TX

Great customer service. Very personable and knowledgeable. Scheduling was a tad wonky for maybe 2 or 3 months, but we worked it out. Highly recommend!

1 year ago

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Kelsey Red Springs, NC

We've had this service for a while now and if I'm being honest I feel like it's a rip off. We're still having an over abundance of bug activity. We're locked into a contract and can't do anything about with being dissatisfied. The price is too high for a service that doesn't work. We also feel like the sales guy laid it on really thick with the oh "a lot of your neighbors get treated on your street as well." They in fact do not. We are the only ones over here signed up for it and I can see why. Do not recommend this service.

1 year ago

Reply from RIDD

Hi Kelsey,

We are sorry to hear about this experience. We will be sure to share this feedback with our sales team. You have access to free reservices whenever you need them! Please give us a call at 833-378-0537 so that we can schedule an appointment to try and help with you bug activity. Feel free to give us specifics when you call so that we can note your account. We hope to hear from you soon!

Sep. 21st, 2023

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Kyle Balunas Red Springs, NC

RIDD was great at first, polite, knowledgeable and punctual. but they come to spray and les than 30 days later i see bugs in my home so i call for them to come out and spray and with in no time i have spiders and cockroaches again. my honest opinion is that they aren’t really spraying, they are pretending they are but really not. but they want my $55 every month. so i stopped paying. i’m not happy with service or results, nor would i recommend to anyone.

1 year ago

Reply from RIDD

Hi Kyle,

When pest control services are started on a home, it is common to see increased pest activity at first as the pests are stirred up from where they were before. This is so that we can drive them out and away from your home. We can see on your account that you only have had a few services. Pest control can be a process; we strive to take a custom approach to each home. If we are able to take care of the balance on your account, we are more than willing to come back out and continue treating your home.

Sep. 21st, 2023

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J Adams Charlotte, NC

Confused at the moment. Thought my 2nd treatment was scheduled for the beginning of Sept. Customer portal says one thing, contract says something different?? Waiting to see what happens in October, before I make a phone call.

1 year ago

Reply from RIDD

We would be more than happy to provide any explanation that is needed. We tried searching for an account under 'J Adams' and were unable to pinpoint an account. Please give us a call at 833-378-0537 if we can provide any clarity to your situation. Thank you

Sep. 21st, 2023

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Shane Bushman

Purchased plan in May of this year and receive first service who did a good job other than address my main issue which was wasp nests high on eve of roof. Second attempt better took care of it but left 1 they said they couldn’t reach. Though was promised by sales person they could reach all of them. It is now mid Sept and have not had a return visit nor has my neighbor next door who also started around the same time. Texted salesman and got no response. Wil be looking to cancel and get refunded my money.

1 year ago

Reply from RIDD

Hi Shane,

We want to review your account to investigate this matter further. Unfortunately, we are unable to locate an account under 'Shane Bushman'; we understand that the account can be under a different name. Please give us a call at 833-378-0537 so that we can review your account. Thank you.

Sep. 21st, 2023

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Ken Delson Charlotte, NC

Why am I paying $29 a month for a termite Bond when I haven't even seen a single document indicating that I have a termite bond with ridge. Furthermore, all you have done is put those green containers into the ground around my house. I see no indication of any further work or any written guarantee that I will be termite free for the forthcoming year. Frankly, I think your company is a complete scam.

1 year ago

Reply from RIDD

Hi Ken,

We just emailed over all the documentation again to the email that we have listed on file. Please review it and let us know if you have any questions! The documentation outlines what would happen if you have termites now that the stations have been installed around your home. The stations create a barrier that will protect your home if termites try to invade the property. We hope this helps!

Sep. 21st, 2023

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Tim Loris, SC

Ridd has been great the sale person did a great job explaining everything, and the technician did a great job inside the house and outside.

1 year ago

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Asa Gower Ocean Isle Beach, NC

Technician Nathan has serviced my home twice and done an excellent job! Very through and explains what he did with possible outcome.

1 year ago

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Verified Customer

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Sara Myrtle Beach, SC

Loved my first service! Marquise was extremely helpful, professional and friendly. Already seeing results and less bugs.

1 year ago

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Derek Davis Charlotte, NC

Don’t waste your money. After a year of poor service I wouldn’t recommend RIDD. Their products seem to work great. However, they don’t work if they never show up for service. I would love to keep their service due to the results when they show up. But I’m tired of having to call and find out why they haven’t shown up in months. They don’t hesitate to bill me though!

1 year ago

Reply from RIDD

Hi Derek,

We are happy to hear that our products work well. However, we apologize for being late on your service. We strive to provide prompt and excellent service on a continual basis. We currently have you on the schedule for Tuesday, 9/26 for a full service. If that day does not work well for you please don't hesitate to call us at 833-378-0537.

Sep. 21st, 2023

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Ellie Spencer Houston, TX

All the technicians are very professional and polite. Always ask if there were trouble areas and if the last service fulfilled my expectations!

1 year ago

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Paula Valrico, FL

When I call requesting someone to come out and address a problem, they come out quickly. They are courteous and thorough.

1 year ago

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Verified Customer

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Jarrod Saunders FL

All of the techs are super friendly. They call if running behind. I always appreciate their professionalism and courtesy towards me and my family.

1 year ago

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Enderson Tejada

The Sales man that knocked on my door lied about the contract and services and got me stuck with a cancelation fee from my previous company. The service is substandard leaving spiderwebs, spider eggs and wasps nests on the premises. I have to call to get my "scheduled" treatment or they won't show up. Will not renew for another year when the service lapses.

1 year ago

Reply from RIDD

Hi Enderson,

We see that we were able to treat your home on 6/30. We apologize if there were items missed, such as spider webs. We would love to get another service professional out to your home to take care of any lingering issues. Please give us a call at 833-378-0537 so we can work out a time that works best for your schedule. Thank you and we hope to hear from you soon!

Jul. 10th, 2023

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Hugh Marney Palmetto, FL

Service technician is always very attentive to our issues and extremely helpful. Don is an outstanding service technician.

1 year ago

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Nicole Palmetto, FL

Really great company. Customer service is top notch. And the communication with the pest control guy at your house is great. They even text you!

1 year ago

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Matt Shelling Lakeland, FL

I think the price is way too much considering I have constant schedule and technician issues, constant pests even tho I am being treated on a monthly basis. I now have ants coming inside my house making themselves right at home in drones. I finally was able to reach customer service to schedule a visit. Just really poor since I started ~1 year ago

1 year ago

Reply from RIDD

Hi Matt,

We see that we were able to service the home on 7/7/23. We hope that we were able to resolve your concerns. If not, please give us a call at (833)-378-0537 so that we can get your home serviced and take care of those pesky ants!

Jul. 10th, 2023

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Dwight Parrish, FL

Been with RIDD since I bought my house. Service has always been great, professional, and reliable these past three years.

1 year ago

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Lauren Prochnow

We’ve been very happy with our RIDD pest services! Technicians have been kind and attentive to our specific needs, and the products work!!

1 year ago

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Pobjecky Titusville, FL

I like that the company has provided good services. I never see bugs in the house and that’s excellent especially in Florida.

1 year ago

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Siddell Sebastian, FL

Not happy that I signed up for $45. a month, then they taised it to $50. a month. I had a contract for $45. a month. I won't be continuing their services, as this is my last month.

1 year ago

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Angel Lawson Titusville, FL

They will personalize their service to address your needs and preferences. The techs always take pets, children, and location into account.

1 year ago

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Lynn Burgess Winter Haven, FL

I had Glen come in today out of the Tampa office and I was truly impressed! He got every nook and cranny and was more thorough than other exterminators I've had. Really friendly, nice guy. I highly recommend Ridd, ask for Glen!😊

1 year ago

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L. Nobles Southport, NC

Great job "ridd"ing my yard of moles and voles, just like they promised. After a year of treatment and having nearly no grubs in the yard, I have decided I can take over the treatments. It was as easy as pie to cancel as my year long contract had expired. Karoj did a great job!

1 year ago

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Thomas McQueen Raleigh, NC

All of the personnel I have had interaction with have been totally professional.

9 months ago

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Jane Musetti Sumter, SC

The service is okay. However they fed me a lot of BS when I signed on the contract which wasn't true and when the contract is done I will be done with red

9 months ago

Reply from RIDD

Hi Jane,

We apologize for an miscommunication. In an effort to be transparent with what the service entails, we have contracts plus the welcome call that goes over key points of the contract. We can see that there is a signed contract along with a completed welcome call. If there is anything we can explain further or clear up, please call us at 833-378-0537 and we would be happy to help. Thank you!

Feb. 15th, 2024

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Andrew Elgin, SC

It was kool. On time. Did a few things that they didn’t have to do. I’m happy

9 months ago

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Allison Bragg Atlanta, GA

RIDD pest patrol is amazing !! Couldn’t be more satisfied with the work that was done .

9 months ago

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hunter morgan

They never told us about a 12 month contract that could not be cancelled without penalty. Complete Scam of a company to hide things in small print and not ever acknowledge they exist. I liked the service they offered, but to have hidden fees is completely unnecessary. I would have used them again, but its unfortunate they operate like this. Do Not Use.

6 months ago

Reply from RIDD

Hi Hunter,

We are sorry to hear about this experience. RIDD strives to be transparent and as open as possible. The reason for the contract is so that customer can understand all the terms and conditions of service. We wanted to review your account, but cannot find anything under the name of 'Hunter Morgan'. We understand that oftentimes the account can be under a different name or under a different member of the household. Please call us at 833-378-0537 if we can help you in any way or explain anything more in depth! Thank you.

May. 2nd, 2024

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Joe

The treatment for fire ants was nothing more than what I can do myself—not a full yard treatment as I thought it would be.

1 year ago

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Carol Fesser Nottingham, NGM

The technicians have been very professional. When I had seen a few more bugs, they came right away to spray.

1 year ago

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Thomas Charlotte, NC

Liked that I didn't have to be home to have the outside treatment done, as per my prior instructions.

1 year ago

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Charity

First servicing was great. The techs were on time & answered all the questions I had. Very knowledgeable & kind. I’m waiting on my 2nd service now.

1 year ago

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Heather Manns Myrtle Beach, SC

The employees that cam to do the actual pest control were always good. The company itself needs some work. Charged $204 each month. Hard time making apt every other month. They could never come on my day off. Will not continue my service when contact is done.

1 year ago

Reply from RIDD

Hi Heather,

We are sorry to hear that there have been some difficulties trying to get service on your day off. If the interior is needing to be done, then yes, an adult must be home. However, our service professionals can service the exterior of the home even if nobody is home if that would make it easier for you. We reviewed your contract and the amount charged matches the amount on the contract for the Pest Mosquito 6 service that is being provided. Please call us if you have anymore questions! We can be reached at 833-378-0537 Monday through Friday, 9AM-5PM EST

Sep. 26th, 2023

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Emily Hicks Murrells Inlet, SC

Everything was good we just would've liked more focus on ant hills outside because they popup so quickly.

1 year ago

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Richard GA

I left you a text message the other day and got no response. You have not sprayed here in quite a while but you still charge my credit card.Put the money back in my account.I have called and left message also and got no response.

1 year ago

Reply from RIDD

Hi Richard,

We would love to review your account to ensure all is in order. Please call us at 833-378-0537; that is our main office number. We are open Monday through Friday 9AM-5PM EST. We hope to hear from you soon!

Sep. 26th, 2023

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Bruce Castle Hayne, NC

Every technician that has come to my home has been very polite, professional and thorough in their work.

1 year ago

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Donald Johnson Charlotte, NC

After your first treatment the roach, and ants got worse. What are you guys spraying on the house and lawn for $50 dollars a month and the infestation increases after your trestment?😳😳😳😳😳😳

1 year ago

Reply from RIDD

It can be common to see increased pest activity after the first few sprays as the pests are stirred up and drive out and away from your home. This is where you have the advantage of free reservices if you need some extra work done in between your regularly scheduled appointments. Please give us a call at 833-378-0537 so that we can schedule an appointment for you. Thank you.

Sep. 21st, 2023

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William Fulmer Shallotte, NC

RIDD has bren great. They do evetything they say they will and yhey ate exyremeley professional and friendly.

1 year ago

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Donna Loris, SC

Both technicians I have worked with, Seth and kainan were great and explained everything in great detail

1 year ago

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Ceceila Shallotte, NC

Since they signed me up I only received one visit on the outside since my husband has health issues and was sleeping the never called to come back and do the inside and I haven’t seen or heard from anyone since! Beginning to think this is just a scam. They keep charging my credit card

1 year ago

Reply from RIDD

We are sorry to hear about this experience. Unfortunately, we are unable to locate an account under just the first name 'Cecilia'. We would like to review your service schedule to make sure that the schedule is understood. Please call us at 833-378-0537. We hope to hear from you soon!

Sep. 21st, 2023

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Vanessa

On time appointments. Friendly staff. Attention to all needs and concerns. The product/s used are working.

1 year ago

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Michael Murrells Inlet, SC

Effort is there. However what ever you are using is not deterring the insects. Mostly spiders. Still have them in the garage and fence is spider webbed.

1 year ago