Name: RIDD
Rating: 3.9

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Kyle Balunas Red Springs, NC

RIDD was great at first, polite, knowledgeable and punctual. but they come to spray and les than 30 days later i see bugs in my home so i call for them to come out and spray and with in no time i have spiders and cockroaches again. my honest opinion is that they aren’t really spraying, they are pretending they are but really not. but they want my $55 every month. so i stopped paying. i’m not happy with service or results, nor would i recommend to anyone.

2 years ago

Reply from RIDD

Hi Kyle,

When pest control services are started on a home, it is common to see increased pest activity at first as the pests are stirred up from where they were before. This is so that we can drive them out and away from your home. We can see on your account that you only have had a few services. Pest control can be a process; we strive to take a custom approach to each home. If we are able to take care of the balance on your account, we are more than willing to come back out and continue treating your home.

Sep. 21st, 2023

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J Adams Charlotte, NC

Confused at the moment. Thought my 2nd treatment was scheduled for the beginning of Sept. Customer portal says one thing, contract says something different?? Waiting to see what happens in October, before I make a phone call.

2 years ago

Reply from RIDD

We would be more than happy to provide any explanation that is needed. We tried searching for an account under 'J Adams' and were unable to pinpoint an account. Please give us a call at 833-378-0537 if we can provide any clarity to your situation. Thank you

Sep. 21st, 2023

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Shane Bushman

Purchased plan in May of this year and receive first service who did a good job other than address my main issue which was wasp nests high on eve of roof. Second attempt better took care of it but left 1 they said they couldn’t reach. Though was promised by sales person they could reach all of them. It is now mid Sept and have not had a return visit nor has my neighbor next door who also started around the same time. Texted salesman and got no response. Wil be looking to cancel and get refunded my money.

2 years ago

Reply from RIDD

Hi Shane,

We want to review your account to investigate this matter further. Unfortunately, we are unable to locate an account under 'Shane Bushman'; we understand that the account can be under a different name. Please give us a call at 833-378-0537 so that we can review your account. Thank you.

Sep. 21st, 2023

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Ken Delson Charlotte, NC

Why am I paying $29 a month for a termite Bond when I haven't even seen a single document indicating that I have a termite bond with ridge. Furthermore, all you have done is put those green containers into the ground around my house. I see no indication of any further work or any written guarantee that I will be termite free for the forthcoming year. Frankly, I think your company is a complete scam.

2 years ago

Reply from RIDD

Hi Ken,

We just emailed over all the documentation again to the email that we have listed on file. Please review it and let us know if you have any questions! The documentation outlines what would happen if you have termites now that the stations have been installed around your home. The stations create a barrier that will protect your home if termites try to invade the property. We hope this helps!

Sep. 21st, 2023

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Tim Loris, SC

Ridd has been great the sale person did a great job explaining everything, and the technician did a great job inside the house and outside.

2 years ago

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Asa Gower Ocean Isle Beach, NC

Technician Nathan has serviced my home twice and done an excellent job! Very through and explains what he did with possible outcome.

2 years ago

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Sara Myrtle Beach, SC

Loved my first service! Marquise was extremely helpful, professional and friendly. Already seeing results and less bugs.

2 years ago

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Derek Davis Charlotte, NC

Don’t waste your money. After a year of poor service I wouldn’t recommend RIDD. Their products seem to work great. However, they don’t work if they never show up for service. I would love to keep their service due to the results when they show up. But I’m tired of having to call and find out why they haven’t shown up in months. They don’t hesitate to bill me though!

2 years ago

Reply from RIDD

Hi Derek,

We are happy to hear that our products work well. However, we apologize for being late on your service. We strive to provide prompt and excellent service on a continual basis. We currently have you on the schedule for Tuesday, 9/26 for a full service. If that day does not work well for you please don't hesitate to call us at 833-378-0537.

Sep. 21st, 2023

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Ellie Spencer Houston, TX

All the technicians are very professional and polite. Always ask if there were trouble areas and if the last service fulfilled my expectations!

2 years ago

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Paula Valrico, FL

When I call requesting someone to come out and address a problem, they come out quickly. They are courteous and thorough.

2 years ago

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Jarrod Saunders FL

All of the techs are super friendly. They call if running behind. I always appreciate their professionalism and courtesy towards me and my family.

2 years ago

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Enderson Tejada

The Sales man that knocked on my door lied about the contract and services and got me stuck with a cancelation fee from my previous company. The service is substandard leaving spiderwebs, spider eggs and wasps nests on the premises. I have to call to get my "scheduled" treatment or they won't show up. Will not renew for another year when the service lapses.

2 years ago

Reply from RIDD

Hi Enderson,

We see that we were able to treat your home on 6/30. We apologize if there were items missed, such as spider webs. We would love to get another service professional out to your home to take care of any lingering issues. Please give us a call at 833-378-0537 so we can work out a time that works best for your schedule. Thank you and we hope to hear from you soon!

Jul. 10th, 2023

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Hugh Marney Palmetto, FL

Service technician is always very attentive to our issues and extremely helpful. Don is an outstanding service technician.

2 years ago

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Nicole Palmetto, FL

Really great company. Customer service is top notch. And the communication with the pest control guy at your house is great. They even text you!

2 years ago

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Matt Shelling Lakeland, FL

I think the price is way too much considering I have constant schedule and technician issues, constant pests even tho I am being treated on a monthly basis. I now have ants coming inside my house making themselves right at home in drones. I finally was able to reach customer service to schedule a visit. Just really poor since I started ~1 year ago

2 years ago

Reply from RIDD

Hi Matt,

We see that we were able to service the home on 7/7/23. We hope that we were able to resolve your concerns. If not, please give us a call at (833)-378-0537 so that we can get your home serviced and take care of those pesky ants!

Jul. 10th, 2023

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Dwight Parrish, FL

Been with RIDD since I bought my house. Service has always been great, professional, and reliable these past three years.

2 years ago

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Lauren Prochnow

We’ve been very happy with our RIDD pest services! Technicians have been kind and attentive to our specific needs, and the products work!!

2 years ago

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Pobjecky Titusville, FL

I like that the company has provided good services. I never see bugs in the house and that’s excellent especially in Florida.

2 years ago

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Siddell Sebastian, FL

Not happy that I signed up for $45. a month, then they taised it to $50. a month. I had a contract for $45. a month. I won't be continuing their services, as this is my last month.

2 years ago

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Angel Lawson Titusville, FL

They will personalize their service to address your needs and preferences. The techs always take pets, children, and location into account.

2 years ago

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Lynn Burgess Winter Haven, FL

I had Glen come in today out of the Tampa office and I was truly impressed! He got every nook and cranny and was more thorough than other exterminators I've had. Really friendly, nice guy. I highly recommend Ridd, ask for Glen!😊

2 years ago

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L. Nobles Southport, NC

Great job "ridd"ing my yard of moles and voles, just like they promised. After a year of treatment and having nearly no grubs in the yard, I have decided I can take over the treatments. It was as easy as pie to cancel as my year long contract had expired. Karoj did a great job!

2 years ago

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Suzanne McLendon Aiken, SC

I like the fact that they clean all the cobwebs and wasp nests from around the gutters and in corners.

1 year ago

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Sudhanshu Francis Lexington, SC

Prompt and very good service . Since RIDD has taken control over my house , I don’t see and bug activities.

1 year ago

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Hunter Wilson Columbia, SC

Good service 👍. Timely. Considerate of my time and dog having to be put up and me stopping work at home due to privacy laws

1 year ago

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Joseph Atlanta, GA

Spending too much money 💰 for a lesser product. I pay more and get less service with your company. I was getting services every two months with Orkin but every three with you. Service is not better!!

1 year ago

Reply from RIDD

Hi Joseph,

It sounds like you are on the quarterly package. We can always upgrade it to a bi monthly package for an additional charge. If not, please call us for a reservice if you need any extra treatment in between your regularly scheduled quarterly services. The reservices are part of your service and are not additional charge. Please call us at 833-378-0537 so that we can come provide a reservice!

Feb. 15th, 2024

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Matt North Augusta, SC

The company has been doing well with my service and the reps completing service have been prompt and respectful

1 year ago

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Marvin Freund Columbia, SC

We receive advance notice for each service appointment and the technician takes care of business as scheduled.

1 year ago

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Joe

The treatment for fire ants was nothing more than what I can do myself—not a full yard treatment as I thought it would be.

2 years ago

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Carol Fesser Nottingham, NGM

The technicians have been very professional. When I had seen a few more bugs, they came right away to spray.

2 years ago

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Thomas Charlotte, NC

Liked that I didn't have to be home to have the outside treatment done, as per my prior instructions.

2 years ago

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Charity

First servicing was great. The techs were on time & answered all the questions I had. Very knowledgeable & kind. I’m waiting on my 2nd service now.

2 years ago

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Heather Manns Myrtle Beach, SC

The employees that cam to do the actual pest control were always good. The company itself needs some work. Charged $204 each month. Hard time making apt every other month. They could never come on my day off. Will not continue my service when contact is done.

2 years ago

Reply from RIDD

Hi Heather,

We are sorry to hear that there have been some difficulties trying to get service on your day off. If the interior is needing to be done, then yes, an adult must be home. However, our service professionals can service the exterior of the home even if nobody is home if that would make it easier for you. We reviewed your contract and the amount charged matches the amount on the contract for the Pest Mosquito 6 service that is being provided. Please call us if you have anymore questions! We can be reached at 833-378-0537 Monday through Friday, 9AM-5PM EST

Sep. 26th, 2023

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Emily Hicks Murrells Inlet, SC

Everything was good we just would've liked more focus on ant hills outside because they popup so quickly.

2 years ago

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Richard GA

I left you a text message the other day and got no response. You have not sprayed here in quite a while but you still charge my credit card.Put the money back in my account.I have called and left message also and got no response.

2 years ago

Reply from RIDD

Hi Richard,

We would love to review your account to ensure all is in order. Please call us at 833-378-0537; that is our main office number. We are open Monday through Friday 9AM-5PM EST. We hope to hear from you soon!

Sep. 26th, 2023

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Bruce Castle Hayne, NC

Every technician that has come to my home has been very polite, professional and thorough in their work.

2 years ago

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Donald Johnson Charlotte, NC

After your first treatment the roach, and ants got worse. What are you guys spraying on the house and lawn for $50 dollars a month and the infestation increases after your trestment?😳😳😳😳😳😳

2 years ago

Reply from RIDD

It can be common to see increased pest activity after the first few sprays as the pests are stirred up and drive out and away from your home. This is where you have the advantage of free reservices if you need some extra work done in between your regularly scheduled appointments. Please give us a call at 833-378-0537 so that we can schedule an appointment for you. Thank you.

Sep. 21st, 2023

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William Fulmer Shallotte, NC

RIDD has bren great. They do evetything they say they will and yhey ate exyremeley professional and friendly.

2 years ago

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Donna Loris, SC

Both technicians I have worked with, Seth and kainan were great and explained everything in great detail

2 years ago

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Ceceila Shallotte, NC

Since they signed me up I only received one visit on the outside since my husband has health issues and was sleeping the never called to come back and do the inside and I haven’t seen or heard from anyone since! Beginning to think this is just a scam. They keep charging my credit card

2 years ago

Reply from RIDD

We are sorry to hear about this experience. Unfortunately, we are unable to locate an account under just the first name 'Cecilia'. We would like to review your service schedule to make sure that the schedule is understood. Please call us at 833-378-0537. We hope to hear from you soon!

Sep. 21st, 2023

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Vanessa

On time appointments. Friendly staff. Attention to all needs and concerns. The product/s used are working.

2 years ago

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Michael Murrells Inlet, SC

Effort is there. However what ever you are using is not deterring the insects. Mostly spiders. Still have them in the garage and fence is spider webbed.

2 years ago

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AM Rasmussen NC

Terrible. Been trying to cancel since July. Didn’t come out told them the service didn’t work said they’d come again. That didn’t happen the. When I did I need to cancel they said they need to come out and if that didn’t work I could cancel. Still didn’t show up. I am still awaiting cancellation Very difficult to work with

2 years ago

Reply from RIDD

Unfortunately, we are unable to locate an account under 'AM Rasmussen'; we understand that the account can be under a different name. It can be common to see increased pest activity as they are disrupted and driven out and away from your home. We also would like to investigate any issues where the service professional did not come to your home as expected. Please give us a call at 833-378-0537

Sep. 21st, 2023

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Shantelle Gore Myrtle Beach, SC

Terrible customer service. Seth came to my house to install termite treatment and it was never done. He didn't notify me about the issue. I would never recommend Ridd Pest control to anyone. When spraying for pest inside they don't spray every room. I'm not sure what I paying for.

2 years ago Edited December 22, 2023

Reply from RIDD

Hi Shantelle,

We reviewed your account and can see that there was concerns about installing the sentricon stations with the yard being unfinished. Our service professionals mentioned that the yard needed to be completed before installing the stations. Reason being is that we did not want any of the stations to be damaged as the yard was being finished. If the yard is now finished, we would love to get sentricon installed on your home. We can see in the notes that the service professional communicated this to you on 9/29/23. We apologize if there was any misunderstanding. As far as the pest control, we are more than happy to service the interior upon request so that we can coordinate a time where an adult is present in the home. Feel free to specify to your service professional exactly what you would like done when they are there. If you need a free reservice, please give us a call at 833-378-0537. Thank you.

Jan. 24th, 2024

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Juanita McDougal

I have to keep calling someone. I need someone to come out for any piles again. I’m not sure if they’re using the right products. I was told powder but they are just spraying the piles with liquid.

2 years ago

Reply from RIDD

It can be common to see increased pest activity as they are disrupted and driven out and away from your home. This is why you are entitled to free reservices if there are ever any issues in between you regularly scheduled appointments. We see that you have only had two treatments as service was just started in June. We are confident that with more treatments we can get your pest situation under control! Please give us a call at 833-378-0537 so that we can schedule an appointment for you and take care of any issues you have.

Sep. 21st, 2023

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Pamela Florence, SC

I have been very pleased with the service and the technician. He is very professional and answers all my questions.

2 years ago

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Janet Supply, NC

We are very satisfied with the work RIDD does. It is nice to know they take care of the pests in and out of our home!

2 years ago

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Steven Lewis Tampa, FL

I love how Ridd's technicians always communicate their arrival time and inform us of the specific services provided.

2 years ago

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Eduardo Reveron FL

The service from the specialist is very respectful and good. Never the less I have bugs in the house and insects. I was expecting service very months for $100 per month. We need to do a deep fumigating to get the ants, bugs and insects out.

2 years ago

Reply from RIDD

Hi Eduardo

We really would love to take care of this issue for you! Give us a call at 833-3787-0537 to see if we can get a free reservice on the schedule for you. We hope to hear from you soon!

Jul. 11th, 2023

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Kim Renner Winter Haven, FL

Even there was a thunderstorm and outside couldn’t be treated, James came to take care of the inside.

2 years ago