Name: RIDD
Rating: 3.9

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Verified Customer

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Beverly Choate Sebastian, FL

Ridd is serving us well. They keep their commitments to inspect and treat quarterly, and will come more frequently if we notice any pests. We also like that they use pesticides that are non-toxic to people and pets.

2 years ago

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Kelsey Putteet Orlando, FL

I have had monthly service with them for about 7 months now due to german cockroaches in my kitchen. They have improved but I do feel like they should have gotten rid of them completely by now. So that's my only negative thing to say, the workers are all very friendly and helpful.

2 years ago

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Tweety Bird

I would given a date of 10/16/2024 from 1-5 for my appointment. I confirmed several times and they stated they would be here but never called to cancel or come at all. I told them this was my only day off to do things, I work every day from 12 hours per day. 0 Stars. They were no call no show then sent a letter stating they would come out tomorrow and I cannot be off tomorrow. They make you sign a contract then don't show in hopes they get paid for nothing by cancelling. This is why I don't like contracts, it only protects the company. They are very unprofessional to do this to me. A whole day wasted and now I am stuck in a contract with a 249.00 cancellation fee. I need them to come inside and cannot afford to take a day off. Scam. This only makes you do five stars.

1 year ago

Reply from RIDD

Hi Tweety Bird,

We want to review your account to make sure that everything was done properly. However, we cannot find an account with that review name provided. We don't send physical letters but rather we send emails and texts when we remind customers about their appointments so something seems off. Please call us at 833-378-0537 so that we can better this situation for you!

Oct. 17th, 2024

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Robert Larison Saint Augustine, FL

I had originally written a bad review. But to be fair my review was really about the mismatch between the manner in which they bill (like clockwork) and because of weather issues there were visiting my property inconsistently. But to their credit, I found the Ridd team very willing to listen to my issues and to make things right! At the end of the day, I appreciate that in any company! And I am partly to blame for thinking I can hire any pest control company to get “rid of Mosquitoes” while living on a small pond in Florida. Both the technician and the office staff were extremely accommodating!! I just wish I could find my original post, and take it down!’ Robert in Saint Augustine!!

2 years ago

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Lee Arrowood Melbourne, FL

Rudd is new to Central Florida. Logan stopped by the house to introduce himself. We have struggled with Big Head Ants since building this home in 2015. Very few companies will cover them and very few commercial insecticides will affect them. I told them we would give them a try if they could get rid of the ants and check the attic for bees. Mason showed up to provide service that Saturday morning. Note that typically we spray and kill the steady stream of ants but they return within an hour or so. Mason introduced himself and circled the outside of home then added a few touches inside. 3 weeks later and no sign of these pests!! Service was prompt, courteous, professional. We could not ask for better. Logan later climbed up and searched attic for bees and found no sign of pests in the attic. We rate them "Absolutely Wonderful".

4 years ago

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bfowler

Do not go with this company. They came by door to door on my mother to sale. The did the you have to buy now and to get a good price. The sales man promised to spray for pest and do moles the which seemed ok to her. She wrote them a check for first payment and then the trouble started. The technician missed two appointments in a row with no call. she kept having to call and reset up. Then on the third appointment he cam early and missed my mother. Because of that he couldn't get inside to spray and had to come back a 4th time. Which is ridiculous. Not even a week the billing department started calling her telling her she was delinquent in her payment. The 99 dollars she gave the salesman. They also started badgering her to give them her debit card to charge. even though we had a email say the check was accepted from them. The started calling her daily and telling her she is over due now. I tried to ask the to just keep the 99 and cut the contract due to aggravation they put my mother through. All the have to say is there is a $300 for ending the contract early. People Please do yourself a favor and go somewhere else. This a terrible customer oriented business. They do not care about customers at all.

4 months ago

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Amal Merritt

On 5/5/2025 Sebastian visited my home to sell me exterminating service. I said I did not wish to sign up for service, at which time he insisted I use there services for one month free. I again, declined. He then offered me 2 months free. Again, I told him I'm not interested. Then he looked at me and said, “I’ve never done this before but if you sign with me now, I will give you 3 months free services”, at which point I finally agreed because he seemed desperate for me to sign and use your company. When reviewing my account today I noticed there company took $ 53.87 out of my bank on 6-6-2025, and today took $53.87 on 7-5-25 which is contradictory to what Sebastian promised with 3 months free. He said there company would charge $53.87 on 8-5-2025 NOT 6-6-2025. I just called my bank to do a dispute the charge and cancelled my card, in light of feeling lied to, they have violated my trust. 7-8-25 I called Ridd pest control in Raleigh. I ask to cancel my contract since I don’t trust them anymore. He responded we refunded your money and payed half off the next month. I told him they can have the money I just want to cancel. He said “HE CANT” The stress that Ridd pest control causing me is effecting my health mentally and physically. I been having headaches and little blurry vision after talking to Ridd customer service. I have ( Narrow angle glaucoma occurs) it’s a a rapid rise in pressure that can cause pain, blurred vision, and potentially permanent vision loss if not treated promptly. Now I have to see my doctor asap to check the pressure on my eye which will cost me a lot of money since I don’t have health insurance. thanks to RIDD Pest Control.

5 months ago

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Yessie Castro Evansville, IN

RIDD always lets me know when they are coming and arrives on time. Custer service is very helpful with making sure your appointment is scheduled when missed. I would recommend RIDD.

1 year ago

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Angel Aiken, SC

The company has poor customer service. No one is ever on th same page. Also seems there’s a disconnect between office staff and field staff and what’s being charged and what services you’re signed up for and being charged for.

1 year ago

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Michael Lopata Augusta, GA

They have been very responsive on making sure my pest issues are addressed when needed however, I believe there salesman need to be better coached on what will be done on each visit when selling the package

1 year ago

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Lacey McIver Irmo, SC

I like that I can arrange extra visits if need be, and that they do interior and exterior control. The only thing that can be challenging is to be home for interior last minute.

1 year ago

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Blu Granger GA

I like the energy of the guy they sent. The stuff he put down actually worked on the majority of the problems but as far as the ants they’ve started one new bed near the old one that died

2 years ago

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Wendy Southport, NC

I would prefer that when you stop by every other month to spray outside that you drop a receipt in my mail so I know you were here. Bugs doing ok so far. Have seen 3 palmetto bugs in the past 3 months. Thanks Wendy

2 years ago

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Michael Myrtle Beach, SC

The Tech is best that I have ever dealt with knows his stuff and takes his time explaining any questions that I had very knowledgeable in this business.

2 years ago

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Janet

We always get a text before tech arrives and a text after completion They are knowledgeable and willing to chat No surprises r/t billing or services- able to do auto pay

2 years ago

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Heather Reno Florence, SC

Everything was perfect but our ant problem persists. However they do say they'll come back if we still have issues after treatment. I'll have to call and see. Ants are still everywhere.

2 years ago

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Cindy Florence, SC

I’ve seen a visible increase in dead pests around the outside of the pool house and home. Very happy with their promptness and communication. Very professional also.

2 years ago

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Nmb customer Red Springs, NC

The sales rep was extremely pushY. Didn’t want to buy or sign up. Finally signed up to get her off my front porch. Never had a cockroach or eat until I started service and then got them after treatment. Seems like it causes more issues than it fixed

2 years ago

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Nicole Charlotte, NC

We were told they would spray around our drains under the sinks. When they arrived they told us they did not do that. We were told they would get webs down, they did not. The mixed messages from the company on the first visit didn’t give a great first impression.

2 years ago

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Zack GA

They’ve been very responsive and thorough so far. I appreciate that I can communicate any concerns directly to the person that is treating our home and yard.

2 years ago

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Tim H Shallotte, NC

So far so good with RIDD. Bugs and mosquitos seem to be a lot better. The staff is very nice. They said they would come out again if I notice anything. Good communication.

2 years ago

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Cherrie Conway, SC

Treatment is due. No one has called to schedule 2nd visit - the only time someone came was in mid June. Lots of spiders inside the home, along with earwigs and Palmetto bugs. Treatment needed inside and out, as there are spiders in garage and front porch area, as well as inside the home.

2 years ago

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Pat Myrtle Beach, SC

I had a problem with spiders when they came out. They were on time and did a great job. I haven’t seen any since they left. I highly recommend this company.

2 years ago

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April Blaut Conway, SC

The service tech was super nice and explained everything. But I’m unhappy about the bill. I was told I would be paying $45 a month and now I’m Getting bills for $70. Little confused and this needs to be rectified!

2 years ago

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Mary Charlotte, NC

The short time I've had the service has been great. The staff is courteous and friendly. When I've needed them to come out for extra service they're prompt.

2 years ago

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Jeanine Myrtle Beach, SC

I don’t ever know when you’ve come to do a treatment. There are still fire ants making mounds in my yard and there’s still quite a lot palmetto bugs in my closet. I don’t know at this point if I will renew with this company.

2 years ago

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Kristine Williston, VT

The service techs are great. They are courteous, personable, and thorough with explanations. Several emails went unanswered, but then I received a call to figure things out. We switched product for spiders, so I don’t have results to report on that yet.

2 years ago

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Tonia Hill

Overall I’m happy with the service. I have noticed a tremendous amount of mosquitoes and flies over the last couple weeks. I was hoping my service would help relieve some of that

2 years ago

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Matt Murrells Inlet, SC

Just don’t see the value in what I pay for. I hardly see a technician and I still see spiders. Everyone is nice but I feel like the price point is starting to out-weight the actual value in a time when subscription costs need to be cut.

2 years ago

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Gayle

5 i have alot of spiders and webs and the palmeto roaches outside around the house after you treat they seem to be less. Are you treating for them. All is good

2 years ago

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Simona Perego Spring Hill, FL

I signed up for service from a solicitation at my home. They promised a lot but didn’t quite deliver. The staff is friendly and thorough when I’m home. However, they service my home most often when I’m at work and those services don’t seem to do much for pest control either inside or outside my home.

2 years ago

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Jessica Palm Bay, FL

Not thrilled with this company, they give a good speech but don't follow through with promises. I have had 2 services rescheduled with interestingly enough, the reason being a personal emergency. The first time I felt for the individual and hoped all was OK, but then getting a second one with the same reason leaves me to think that this is the excuse the company uses. Not very ethical to lie to your customers. In addition, I've had to do retreats and that is a hassle to get someone back out here. I will not be continuing my service with Ridd.

2 years ago

Reply from RIDD

Hi Jessica,

Thank you for leaving this review. We can assure you that we do everything we can to make sure a route is completed when a customer is notified that we are coming to service their home. With the amount of service professionals that we have, various issues do arrive and we try to be sensitive to their well being as well as our customers. We hope that we can do better in meeting the expectations that we have set for ourselves and your service! Please call us at 833-378-0537 if we need to schedule another reservice or if we can help you with anything else. Thank you!

Jul. 7th, 2023

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Steve Vail Riverview, FL

Never met the technician, I never know when they come, my money just keeps getting drawn from my account and even know I've had a couple different conversations with customer service, they dates off when the come are not communicated and are sporadic at best. They have treated the inside one time out of the 2 years I've had them because of the lack of communication. Thank you for this text review, it reminded me to cancel service asap

2 years ago

Reply from RIDD

Hi Steve; we are sorry to hear this. We do send out a text and email the day before any appointment is scheduled so that you can always request the interior or ask for a different day. Or you can always call us at 833-378-0537 to schedule an appointment that will fit your schedule the best! We hope we can remedy our shortcomings with your service and hope to hear from you soon. Thank you!

Jul. 7th, 2023

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Dana Palm Bay, FL

Love them!! When we had palmetto bugs and spiders, they sprayed and now they’re gone. Great prices and all the people that came out to spray are easy to talk to!!

2 years ago

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Hitt Palm Bay, FL

2 years ago

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Eckert Kissimmee, FL

Reliable and get the job done! Technicians are always on time and notify of pending arrival to ensure my pets are secured. Customer service friendly and helpful.

2 years ago

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Angie Klusek Merritt Island, FL

you cannot seem to get rid of the fire ants in my driveway. they never go away. I am HIGHLY allergic, with anaphylaxis reaction. I have informed your office and every tech to be sure. and every time within 2 days they are back. my previous company ALWAYS got rid of them. I wanted to cancel the contract do to you not providing the services promised. I was treated rudely. I will not be renewing my contract

2 years ago

Reply from RIDD

Hi Angie,

We are sorry to hear about the condition that you have with regards to ants and that we have not been able to get rid of them. Please give us a call at 833-378-0537 so that we can come back out for a free reservice until we can make sure the issue is taken care of.

Jun. 5th, 2023

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Rigual Kissimmee, FL

I will rate 4 stars I believe all companies need to work in many areas. My experience had been a good one. Good service and the tec that comes out very educated and professional.

2 years ago

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Jason

Cancelled appts and did not inform before I lost work time to be at the scheduled appt. Never got rid of my ant problem as promised when I purchased the agreement. Rep that sold the program wasn't familiar with the computer application and did not explain the additional fees. Very disappointed in the service and I can't wait until my contract is over!

1 year ago

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Larry Workman

They come as scheduled. They a thorough when they come. Taking care of cobwebs and all. Let us know when they are on the way.

1 year ago

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Latoya Wesley Columbia, SC

Respectful and friendly people to work with. Comes and work in a timely manner and do return visit if you see any pests after your vistu

1 year ago

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Tiffany

I love the way they communicate with me about my scheduled appointments and how fast they are to show up when there is a problem.

1 year ago

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Chris Myrtle Beach, SC

They were able to get rid of the pests we kept seeing inside our house, along with removing wasps and spiders outside our home.

2 years ago

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keely holland Murrells Inlet, SC

I’ve had to call to schedule almost every appointment. The company has missed several months because they do not have a regular schedule. I always get an excuse. The sales person lied about what was included in the contract originally, showing us things that were part of a higher tier as included in our package. Of course that was not honored and we were stuck with a lesser package and horrible service for a year.

2 years ago

Reply from RIDD

Hi Keely,

We apologize for the experience that you have had so far. Currently, we see you on the schedule for this Thursday, 9/28, for a full service. If there is anything you would like us to focus on during our visit, please let us know. Right now we see you on a Pest 6 subscription. The pest subscription includes defenses against many pests such as ants, spiders, crickets, silverfish, earwigs, and many more. Please let us know if we can provide any further explanation to help clear up any doubts! Thank you

Sep. 26th, 2023

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Thomas O'Connor McColl, SC

I liked that they will come as many times as needed to fix an issue and are willing to go the extra mile for their customers satisfaction .

2 years ago

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Zach Holmes Leland, NC

I like that when I contact Ridd, even if it's multiple times between their scheduled visits, they don't hesitate send a technician ASAP!

2 years ago

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Normand Conway, SC

Nathan was thorough going around the exterior of the house and addressing the issues that we were having with fire ants.

2 years ago

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Brett Miller China Grove, NC

Customer service and scheduling are horrible. I received my first service and never heard from anyone for 3 months. When I called I was told oops we forgot about you. Then despite what the sales rep and technician said, the lady at the office said I could not schedule on a weekend ever. By the way my first service was on a Saturday….. I am the General Manager of a service company. I understand customer service, scheduling, and dispatching. This is a terrible way to conduct business and not one with longevity.

2 years ago

Reply from RIDD

Hi Brett,

We apologize for this experience that you have had. This is not the type of service that we want to be complacent with. Yes, it is true that during the summer we sometimes have seasonal workers that work the weekends. Then, as the busy season of summer slows down, our regular service pros work the standard 9-5, Monday through Friday. If you ever need a later appointment, they will be able to stay out later and service a 5pm appointment if that helps. You also do not need to be home for service, unless the interior needs to be done or there are specific things that you would like to point out. We have you on the schedule for 9/29, please let us know if that will not work for your schedule!

Sep. 22nd, 2023

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Jasmine McCray Houston, TX

Great customer service. Very personable and knowledgeable. Scheduling was a tad wonky for maybe 2 or 3 months, but we worked it out. Highly recommend!

2 years ago

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Kelsey Red Springs, NC

We've had this service for a while now and if I'm being honest I feel like it's a rip off. We're still having an over abundance of bug activity. We're locked into a contract and can't do anything about with being dissatisfied. The price is too high for a service that doesn't work. We also feel like the sales guy laid it on really thick with the oh "a lot of your neighbors get treated on your street as well." They in fact do not. We are the only ones over here signed up for it and I can see why. Do not recommend this service.

2 years ago

Reply from RIDD

Hi Kelsey,

We are sorry to hear about this experience. We will be sure to share this feedback with our sales team. You have access to free reservices whenever you need them! Please give us a call at 833-378-0537 so that we can schedule an appointment to try and help with you bug activity. Feel free to give us specifics when you call so that we can note your account. We hope to hear from you soon!

Sep. 21st, 2023