Name: RIDD
Rating: 3.9

check_circle

Verified Customer

star star star_border star_border star_border

Lorenzo Tampa, FL

The actual service is good I guess. I still had bugs. But the workers were really nice and polite. But I was kinda tricked at the start. The salesman told me it was a 12 month contract. And when I called to cancel at 12 months they said it’s an 18 month contract. And the guy I was talking to was polite but politely told me he wasn’t going to help me at all. But in my case RIDD didn’t come to my house for several months. And in the same contract they were suppose to arrive bi-monthly and failed to do so. I cancelled due to a breach of contract on RIDDs part. I wouldn’t recommend. Friends told me they were paying way less for pest control services. And all they do is spray stuff around windows and doors and clean Cobb webs. I don’t know what I expected but it wasn’t just simple tasks like that.

1 year ago

Reply from RIDD

Hi Lorenzo, thanks for leaving this review. We are sorry to hear that we were not able to live up the high standards that we set for ourselves as a company. We will take this information and be sure that we improve on the issues you have outlined. We appreciate you giving us a chance and wish you the best of luck in your future endeavors!

Jul. 7th, 2023

check_circle

Verified Customer

star star star star star

Beverly Choate Sebastian, FL

Ridd is serving us well. They keep their commitments to inspect and treat quarterly, and will come more frequently if we notice any pests. We also like that they use pesticides that are non-toxic to people and pets.

1 year ago

check_circle

Verified Customer

star star star star star_border

Kelsey Putteet Orlando, FL

I have had monthly service with them for about 7 months now due to german cockroaches in my kitchen. They have improved but I do feel like they should have gotten rid of them completely by now. So that's my only negative thing to say, the workers are all very friendly and helpful.

1 year ago

star star star star star

Robert Larison Saint Augustine, FL

I had originally written a bad review. But to be fair my review was really about the mismatch between the manner in which they bill (like clockwork) and because of weather issues there were visiting my property inconsistently. But to their credit, I found the Ridd team very willing to listen to my issues and to make things right! At the end of the day, I appreciate that in any company! And I am partly to blame for thinking I can hire any pest control company to get “rid of Mosquitoes” while living on a small pond in Florida. Both the technician and the office staff were extremely accommodating!! I just wish I could find my original post, and take it down!’ Robert in Saint Augustine!!

1 year ago

star star star star star

Lee Arrowood Melbourne, FL

Rudd is new to Central Florida. Logan stopped by the house to introduce himself. We have struggled with Big Head Ants since building this home in 2015. Very few companies will cover them and very few commercial insecticides will affect them. I told them we would give them a try if they could get rid of the ants and check the attic for bees. Mason showed up to provide service that Saturday morning. Note that typically we spray and kill the steady stream of ants but they return within an hour or so. Mason introduced himself and circled the outside of home then added a few touches inside. 3 weeks later and no sign of these pests!! Service was prompt, courteous, professional. We could not ask for better. Logan later climbed up and searched attic for bees and found no sign of pests in the attic. We rate them "Absolutely Wonderful".

3 years ago

check_circle

Verified Customer

star star star star star_border

Yessie Castro Evansville, IN

RIDD always lets me know when they are coming and arrives on time. Custer service is very helpful with making sure your appointment is scheduled when missed. I would recommend RIDD.

1 year ago

check_circle

Verified Customer

star star star star_border star_border

Angel Aiken, SC

The company has poor customer service. No one is ever on th same page. Also seems there’s a disconnect between office staff and field staff and what’s being charged and what services you’re signed up for and being charged for.

1 year ago

check_circle

Verified Customer

star star star star star_border

Michael Lopata Augusta, GA

They have been very responsive on making sure my pest issues are addressed when needed however, I believe there salesman need to be better coached on what will be done on each visit when selling the package

1 year ago

check_circle

Verified Customer

star star star star star_border

Lacey McIver Irmo, SC

I like that I can arrange extra visits if need be, and that they do interior and exterior control. The only thing that can be challenging is to be home for interior last minute.

1 year ago

check_circle

Verified Customer

star star star star star_border

Blu Granger GA

I like the energy of the guy they sent. The stuff he put down actually worked on the majority of the problems but as far as the ants they’ve started one new bed near the old one that died

1 year ago

check_circle

Verified Customer

star star star star star_border

Wendy Southport, NC

I would prefer that when you stop by every other month to spray outside that you drop a receipt in my mail so I know you were here. Bugs doing ok so far. Have seen 3 palmetto bugs in the past 3 months. Thanks Wendy

1 year ago

check_circle

Verified Customer

star star star star star

Michael Myrtle Beach, SC

The Tech is best that I have ever dealt with knows his stuff and takes his time explaining any questions that I had very knowledgeable in this business.

1 year ago

check_circle

Verified Customer

star star star star star

Janet

We always get a text before tech arrives and a text after completion They are knowledgeable and willing to chat No surprises r/t billing or services- able to do auto pay

1 year ago

check_circle

Verified Customer

star star star star star_border

Heather Reno Florence, SC

Everything was perfect but our ant problem persists. However they do say they'll come back if we still have issues after treatment. I'll have to call and see. Ants are still everywhere.

1 year ago

check_circle

Verified Customer

star star star star star

Cindy Florence, SC

I’ve seen a visible increase in dead pests around the outside of the pool house and home. Very happy with their promptness and communication. Very professional also.

1 year ago

check_circle

Verified Customer

star star star star_border star_border

Nmb customer Red Springs, NC

The sales rep was extremely pushY. Didn’t want to buy or sign up. Finally signed up to get her off my front porch. Never had a cockroach or eat until I started service and then got them after treatment. Seems like it causes more issues than it fixed

1 year ago

check_circle

Verified Customer

star star star star_border star_border

Nicole Charlotte, NC

We were told they would spray around our drains under the sinks. When they arrived they told us they did not do that. We were told they would get webs down, they did not. The mixed messages from the company on the first visit didn’t give a great first impression.

1 year ago

check_circle

Verified Customer

star star star star star

Zack GA

They’ve been very responsive and thorough so far. I appreciate that I can communicate any concerns directly to the person that is treating our home and yard.

1 year ago

check_circle

Verified Customer

star star star star star

Tim H Shallotte, NC

So far so good with RIDD. Bugs and mosquitos seem to be a lot better. The staff is very nice. They said they would come out again if I notice anything. Good communication.

1 year ago

check_circle

Verified Customer

star star star star_border star_border

Cherrie Conway, SC

Treatment is due. No one has called to schedule 2nd visit - the only time someone came was in mid June. Lots of spiders inside the home, along with earwigs and Palmetto bugs. Treatment needed inside and out, as there are spiders in garage and front porch area, as well as inside the home.

1 year ago

check_circle

Verified Customer

star star star star star

Pat Myrtle Beach, SC

I had a problem with spiders when they came out. They were on time and did a great job. I haven’t seen any since they left. I highly recommend this company.

1 year ago

check_circle

Verified Customer

star star star star star_border

April Blaut Conway, SC

The service tech was super nice and explained everything. But I’m unhappy about the bill. I was told I would be paying $45 a month and now I’m Getting bills for $70. Little confused and this needs to be rectified!

1 year ago

check_circle

Verified Customer

star star star star star

Mary Charlotte, NC

The short time I've had the service has been great. The staff is courteous and friendly. When I've needed them to come out for extra service they're prompt.

1 year ago

check_circle

Verified Customer

star star star star_border star_border

Jeanine Myrtle Beach, SC

I don’t ever know when you’ve come to do a treatment. There are still fire ants making mounds in my yard and there’s still quite a lot palmetto bugs in my closet. I don’t know at this point if I will renew with this company.

1 year ago

check_circle

Verified Customer

star star star star_border star_border

Kristine Williston, VT

The service techs are great. They are courteous, personable, and thorough with explanations. Several emails went unanswered, but then I received a call to figure things out. We switched product for spiders, so I don’t have results to report on that yet.

1 year ago

check_circle

Verified Customer

star star star star star_border

Tonia Hill

Overall I’m happy with the service. I have noticed a tremendous amount of mosquitoes and flies over the last couple weeks. I was hoping my service would help relieve some of that

1 year ago

check_circle

Verified Customer

star star star star_border star_border

Matt Murrells Inlet, SC

Just don’t see the value in what I pay for. I hardly see a technician and I still see spiders. Everyone is nice but I feel like the price point is starting to out-weight the actual value in a time when subscription costs need to be cut.

1 year ago

check_circle

Verified Customer

star star star star star

Gayle

5 i have alot of spiders and webs and the palmeto roaches outside around the house after you treat they seem to be less. Are you treating for them. All is good

1 year ago

check_circle

Verified Customer

star star star star_border star_border

Simona Perego Spring Hill, FL

I signed up for service from a solicitation at my home. They promised a lot but didn’t quite deliver. The staff is friendly and thorough when I’m home. However, they service my home most often when I’m at work and those services don’t seem to do much for pest control either inside or outside my home.

1 year ago

check_circle

Verified Customer

star star star_border star_border star_border

Jessica Palm Bay, FL

Not thrilled with this company, they give a good speech but don't follow through with promises. I have had 2 services rescheduled with interestingly enough, the reason being a personal emergency. The first time I felt for the individual and hoped all was OK, but then getting a second one with the same reason leaves me to think that this is the excuse the company uses. Not very ethical to lie to your customers. In addition, I've had to do retreats and that is a hassle to get someone back out here. I will not be continuing my service with Ridd.

1 year ago

Reply from RIDD

Hi Jessica,

Thank you for leaving this review. We can assure you that we do everything we can to make sure a route is completed when a customer is notified that we are coming to service their home. With the amount of service professionals that we have, various issues do arrive and we try to be sensitive to their well being as well as our customers. We hope that we can do better in meeting the expectations that we have set for ourselves and your service! Please call us at 833-378-0537 if we need to schedule another reservice or if we can help you with anything else. Thank you!

Jul. 7th, 2023

check_circle

Verified Customer

star star star_border star_border star_border

Steve Vail Riverview, FL

Never met the technician, I never know when they come, my money just keeps getting drawn from my account and even know I've had a couple different conversations with customer service, they dates off when the come are not communicated and are sporadic at best. They have treated the inside one time out of the 2 years I've had them because of the lack of communication. Thank you for this text review, it reminded me to cancel service asap

1 year ago

Reply from RIDD

Hi Steve; we are sorry to hear this. We do send out a text and email the day before any appointment is scheduled so that you can always request the interior or ask for a different day. Or you can always call us at 833-378-0537 to schedule an appointment that will fit your schedule the best! We hope we can remedy our shortcomings with your service and hope to hear from you soon. Thank you!

Jul. 7th, 2023

check_circle

Verified Customer

star star star star star

Dana Palm Bay, FL

Love them!! When we had palmetto bugs and spiders, they sprayed and now they’re gone. Great prices and all the people that came out to spray are easy to talk to!!

1 year ago

check_circle

Verified Customer

star star star star star

Hitt Palm Bay, FL

1 year ago

check_circle

Verified Customer

star star star star star

Eckert Kissimmee, FL

Reliable and get the job done! Technicians are always on time and notify of pending arrival to ensure my pets are secured. Customer service friendly and helpful.

1 year ago

check_circle

Verified Customer

star star star_border star_border star_border

Angie Klusek Merritt Island, FL

you cannot seem to get rid of the fire ants in my driveway. they never go away. I am HIGHLY allergic, with anaphylaxis reaction. I have informed your office and every tech to be sure. and every time within 2 days they are back. my previous company ALWAYS got rid of them. I wanted to cancel the contract do to you not providing the services promised. I was treated rudely. I will not be renewing my contract

1 year ago

Reply from RIDD

Hi Angie,

We are sorry to hear about the condition that you have with regards to ants and that we have not been able to get rid of them. Please give us a call at 833-378-0537 so that we can come back out for a free reservice until we can make sure the issue is taken care of.

Jun. 5th, 2023

check_circle

Verified Customer

star star star star star_border

Rigual Kissimmee, FL

I will rate 4 stars I believe all companies need to work in many areas. My experience had been a good one. Good service and the tec that comes out very educated and professional.

1 year ago

star star_border star_border star_border star_border

Elana Eades

Horrible dishonest and unethical company. They came to our house and the service mgr Clive was extremely deceiving . Sold us the services after speaking to us for 45 mins. He begged us to give them a chance. He personally verbally told my husband and I that they would service us every other month and the cost was $70. Never once did he explain that the charges are on a monthly bases. After standing outside with the service member for over 45 min we decided to give them a try based off what he said. We then signed a contract from our phones (which of course no one reads those let’s be honest) then he had my husband watch a 1 min video of what to expect. After the first service we still saw many ant hills in our yard. Then when I knew we were up for services again I had to personally reach out to the manager to get serviced even though they had already charged us. It took them a week to even come out. Then during the 4 month I noticed the monthly charged and spoke to the account mgr Jared at the Destin location. I explained to him we were told one thing and now seeing that they charge every month. We feel this is highly unethical and dishonest. He went in to tell me that they have the videos of my husband watching a 1 min video at the end which explained everything. And he explained that they are fully transparent which is a bold faced lie! If they had been transparent he Clive would have told us that upfront. Instead they slide it in their at the end when you’ve already spent almost an hour with them. This company is fully aware of what they are doing and on our local community page there’s over 150 comments about this company harassing people in the neighborhood as well. Instead of leading with integrity and taking into any consideration of the costumer they would rather be dishonest and unethical by conning you into a contract. The contract then costs $250 to cancel. It’s nice to know that in times like these companies like this choose to practice business in this manner.

6 months ago

Reply from RIDD

Hi Elana, We are sorry to hear about this experience. We have reviewed your account and hopefully the following explanation helps. The subscription that you were signed up on was the pest 6 subscription. Meaning that service is automatically provided bimonthly. We do have customers sign contracts and complete the welcome call in an effort to be as transparent as possible when trying to help our customers understand the terms of service. Both of those tools list that the billing is monthly and that service would be bimonthly. They also mention that if a customer would like to cancel early, there is an early cancelation fee that would need to be paid. We can assure you that these are in place to make certain that we are being transparent when signing up a customer for service. We are sad to see you go, but wish you the best of luck in your future endeavors!

Sep. 30th, 2024

star star_border star_border star_border star_border

J LaV

Sales rep Nathan knocked on our door although we have a no soliciting sign posted right next to our front door. Even though he showed a total lack of respect for us by completely disregarding the sign I decided to give him the time of day and listen to his pitch. He attempts to trick me into signing a contract when I requested a quote. I requested a quote for their pricing and then he handed me his phone and asked me to sign a box on screen. So I asked the sales rep why I had to sign to get a quote and he began back peddling. He had filled out our address, name, phone number email and additional information on a contract, not a quote. It became clear he was trying to lock me in a contract without me realizing it or even agreeing to it. In addition to this shady sales tactic, he directly lied to me and my wife about the safety of the chemicals they use to treat pests. He also lied and told us that they were a local business right out of Myrtle Beach when in fact they are not local at all. I looked through their reviews here as well as on google, and to be honest most of the five star reviews seem fake. If you go to their company on the Better Business Bureau you will see that they are flooded with complaints of people stating their services don't work and/or they were scammed by sales reps. Stay away for your own good.

6 months ago

Reply from RIDD

Hi J Lav, Thank you for notifying us of this. We will be sure to review this with the sales rep ASAP to ensure this does not happen again. We apologize for the trouble. One thing we can assure you is that all of our reviews come from our customers, whether they are good or bad. We welcome any type of feedback to try and improve our company.

Sep. 24th, 2024

check_circle

Verified Customer

star star_border star_border star_border star_border

Jason

Cancelled appts and did not inform before I lost work time to be at the scheduled appt. Never got rid of my ant problem as promised when I purchased the agreement. Rep that sold the program wasn't familiar with the computer application and did not explain the additional fees. Very disappointed in the service and I can't wait until my contract is over!

1 year ago

check_circle

Verified Customer

star star star star star

Larry Workman

They come as scheduled. They a thorough when they come. Taking care of cobwebs and all. Let us know when they are on the way.

1 year ago

check_circle

Verified Customer

star star star star star

Latoya Wesley Columbia, SC

Respectful and friendly people to work with. Comes and work in a timely manner and do return visit if you see any pests after your vistu

1 year ago

check_circle

Verified Customer

star star star star star

Tiffany

I love the way they communicate with me about my scheduled appointments and how fast they are to show up when there is a problem.

1 year ago

check_circle

Verified Customer

star star star star star

Chris Myrtle Beach, SC

They were able to get rid of the pests we kept seeing inside our house, along with removing wasps and spiders outside our home.

1 year ago

check_circle

Verified Customer

star star_border star_border star_border star_border

keely holland Murrells Inlet, SC

I’ve had to call to schedule almost every appointment. The company has missed several months because they do not have a regular schedule. I always get an excuse. The sales person lied about what was included in the contract originally, showing us things that were part of a higher tier as included in our package. Of course that was not honored and we were stuck with a lesser package and horrible service for a year.

1 year ago

Reply from RIDD

Hi Keely,

We apologize for the experience that you have had so far. Currently, we see you on the schedule for this Thursday, 9/28, for a full service. If there is anything you would like us to focus on during our visit, please let us know. Right now we see you on a Pest 6 subscription. The pest subscription includes defenses against many pests such as ants, spiders, crickets, silverfish, earwigs, and many more. Please let us know if we can provide any further explanation to help clear up any doubts! Thank you

Sep. 26th, 2023

check_circle

Verified Customer

star star star star star

Thomas O'Connor McColl, SC

I liked that they will come as many times as needed to fix an issue and are willing to go the extra mile for their customers satisfaction .

1 year ago

check_circle

Verified Customer

star star star star star

Zach Holmes Leland, NC

I like that when I contact Ridd, even if it's multiple times between their scheduled visits, they don't hesitate send a technician ASAP!

1 year ago

check_circle

Verified Customer

star star star star star

Normand Conway, SC

Nathan was thorough going around the exterior of the house and addressing the issues that we were having with fire ants.

1 year ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Brett Miller China Grove, NC

Customer service and scheduling are horrible. I received my first service and never heard from anyone for 3 months. When I called I was told oops we forgot about you. Then despite what the sales rep and technician said, the lady at the office said I could not schedule on a weekend ever. By the way my first service was on a Saturday….. I am the General Manager of a service company. I understand customer service, scheduling, and dispatching. This is a terrible way to conduct business and not one with longevity.

1 year ago

Reply from RIDD

Hi Brett,

We apologize for this experience that you have had. This is not the type of service that we want to be complacent with. Yes, it is true that during the summer we sometimes have seasonal workers that work the weekends. Then, as the busy season of summer slows down, our regular service pros work the standard 9-5, Monday through Friday. If you ever need a later appointment, they will be able to stay out later and service a 5pm appointment if that helps. You also do not need to be home for service, unless the interior needs to be done or there are specific things that you would like to point out. We have you on the schedule for 9/29, please let us know if that will not work for your schedule!

Sep. 22nd, 2023

check_circle

Verified Customer

star star star star star_border

Jasmine McCray Houston, TX

Great customer service. Very personable and knowledgeable. Scheduling was a tad wonky for maybe 2 or 3 months, but we worked it out. Highly recommend!

1 year ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Kelsey Red Springs, NC

We've had this service for a while now and if I'm being honest I feel like it's a rip off. We're still having an over abundance of bug activity. We're locked into a contract and can't do anything about with being dissatisfied. The price is too high for a service that doesn't work. We also feel like the sales guy laid it on really thick with the oh "a lot of your neighbors get treated on your street as well." They in fact do not. We are the only ones over here signed up for it and I can see why. Do not recommend this service.

1 year ago

Reply from RIDD

Hi Kelsey,

We are sorry to hear about this experience. We will be sure to share this feedback with our sales team. You have access to free reservices whenever you need them! Please give us a call at 833-378-0537 so that we can schedule an appointment to try and help with you bug activity. Feel free to give us specifics when you call so that we can note your account. We hope to hear from you soon!

Sep. 21st, 2023