Name: RIDD
Rating: 4.3

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Verified Customer

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Michael Gans Wilmington, NC

Everyone from sales to installation is super nice. They tell you exactly what they are going to do and get after it. We have a mosquito problem and they knocked it out 98 %. Would recommend them.

1 year ago

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George Southport, NC

The initial application was accomplished efficiently. We noticed a few dead bugs outside very soon after application. Have not see any spiders inside since the first application. I assume all will continue good.

1 year ago

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Kevin Myrtle Beach, SC

Tremendous team of people. They are very knowledgeable and their attention to detail is is great relief to our property. I would highly recommend them to anyone looking for a good pest control company.

1 year ago

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Heather

They are amazing! When I lived to Florida I had no clue how bad the bug problems could get. Never needed a big guy before. They are kind, friendly & always willing to explain wheats going on.

1 year ago

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Carlos Tampa, FL

Technicians have been very knowledgeable and performed quality work. Every technician took their time and have been very meticulous in job performance. Dislike is that treatment doesn’t last as long, however RiDD will keep coming out upon request.

1 year ago

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James Troeller

We had an ant problem when we had Orkin that they couldn’t quite remedy. Ridd got it solved and at a more economical price. And our rep. Is always polite and professional. I fully recommend Ridd!

1 year ago

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Lorenzo Tampa, FL

The actual service is good I guess. I still had bugs. But the workers were really nice and polite. But I was kinda tricked at the start. The salesman told me it was a 12 month contract. And when I called to cancel at 12 months they said it’s an 18 month contract. And the guy I was talking to was polite but politely told me he wasn’t going to help me at all. But in my case RIDD didn’t come to my house for several months. And in the same contract they were suppose to arrive bi-monthly and failed to do so. I cancelled due to a breach of contract on RIDDs part. I wouldn’t recommend. Friends told me they were paying way less for pest control services. And all they do is spray stuff around windows and doors and clean Cobb webs. I don’t know what I expected but it wasn’t just simple tasks like that.

1 year ago

Reply from RIDD

Hi Lorenzo, thanks for leaving this review. We are sorry to hear that we were not able to live up the high standards that we set for ourselves as a company. We will take this information and be sure that we improve on the issues you have outlined. We appreciate you giving us a chance and wish you the best of luck in your future endeavors!

Jul. 7th, 2023

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Beverly Choate Sebastian, FL

Ridd is serving us well. They keep their commitments to inspect and treat quarterly, and will come more frequently if we notice any pests. We also like that they use pesticides that are non-toxic to people and pets.

1 year ago

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Kelsey Putteet Orlando, FL

I have had monthly service with them for about 7 months now due to german cockroaches in my kitchen. They have improved but I do feel like they should have gotten rid of them completely by now. So that's my only negative thing to say, the workers are all very friendly and helpful.

1 year ago

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Robert Larison Saint Augustine, FL

I had originally written a bad review. But to be fair my review was really about the mismatch between the manner in which they bill (like clockwork) and because of weather issues there were visiting my property inconsistently. But to their credit, I found the Ridd team very willing to listen to my issues and to make things right! At the end of the day, I appreciate that in any company! And I am partly to blame for thinking I can hire any pest control company to get “rid of Mosquitoes” while living on a small pond in Florida. Both the technician and the office staff were extremely accommodating!! I just wish I could find my original post, and take it down!’ Robert in Saint Augustine!!

1 year ago

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Lee Arrowood Melbourne, FL

Rudd is new to Central Florida. Logan stopped by the house to introduce himself. We have struggled with Big Head Ants since building this home in 2015. Very few companies will cover them and very few commercial insecticides will affect them. I told them we would give them a try if they could get rid of the ants and check the attic for bees. Mason showed up to provide service that Saturday morning. Note that typically we spray and kill the steady stream of ants but they return within an hour or so. Mason introduced himself and circled the outside of home then added a few touches inside. 3 weeks later and no sign of these pests!! Service was prompt, courteous, professional. We could not ask for better. Logan later climbed up and searched attic for bees and found no sign of pests in the attic. We rate them "Absolutely Wonderful".

3 years ago

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Jason

Cancelled appts and did not inform before I lost work time to be at the scheduled appt. Never got rid of my ant problem as promised when I purchased the agreement. Rep that sold the program wasn't familiar with the computer application and did not explain the additional fees. Very disappointed in the service and I can't wait until my contract is over!

9 months ago

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Larry Workman

They come as scheduled. They a thorough when they come. Taking care of cobwebs and all. Let us know when they are on the way.

9 months ago

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Latoya Wesley Columbia, SC

Respectful and friendly people to work with. Comes and work in a timely manner and do return visit if you see any pests after your vistu

9 months ago

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Tiffany

I love the way they communicate with me about my scheduled appointments and how fast they are to show up when there is a problem.

9 months ago

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Blu Granger GA

I like the energy of the guy they sent. The stuff he put down actually worked on the majority of the problems but as far as the ants they’ve started one new bed near the old one that died

1 year ago

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Wendy Southport, NC

I would prefer that when you stop by every other month to spray outside that you drop a receipt in my mail so I know you were here. Bugs doing ok so far. Have seen 3 palmetto bugs in the past 3 months. Thanks Wendy

1 year ago

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Michael Myrtle Beach, SC

The Tech is best that I have ever dealt with knows his stuff and takes his time explaining any questions that I had very knowledgeable in this business.

1 year ago

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Janet

We always get a text before tech arrives and a text after completion They are knowledgeable and willing to chat No surprises r/t billing or services- able to do auto pay

1 year ago

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Heather Reno Florence, SC

Everything was perfect but our ant problem persists. However they do say they'll come back if we still have issues after treatment. I'll have to call and see. Ants are still everywhere.

1 year ago

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Cindy Florence, SC

I’ve seen a visible increase in dead pests around the outside of the pool house and home. Very happy with their promptness and communication. Very professional also.

1 year ago

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Nmb customer Red Springs, NC

The sales rep was extremely pushY. Didn’t want to buy or sign up. Finally signed up to get her off my front porch. Never had a cockroach or eat until I started service and then got them after treatment. Seems like it causes more issues than it fixed

1 year ago

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Nicole Charlotte, NC

We were told they would spray around our drains under the sinks. When they arrived they told us they did not do that. We were told they would get webs down, they did not. The mixed messages from the company on the first visit didn’t give a great first impression.

1 year ago

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Zack GA

They’ve been very responsive and thorough so far. I appreciate that I can communicate any concerns directly to the person that is treating our home and yard.

1 year ago

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Tim H Shallotte, NC

So far so good with RIDD. Bugs and mosquitos seem to be a lot better. The staff is very nice. They said they would come out again if I notice anything. Good communication.

1 year ago

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Cherrie Conway, SC

Treatment is due. No one has called to schedule 2nd visit - the only time someone came was in mid June. Lots of spiders inside the home, along with earwigs and Palmetto bugs. Treatment needed inside and out, as there are spiders in garage and front porch area, as well as inside the home.

1 year ago

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Pat Myrtle Beach, SC

I had a problem with spiders when they came out. They were on time and did a great job. I haven’t seen any since they left. I highly recommend this company.

1 year ago

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April Blaut Conway, SC

The service tech was super nice and explained everything. But I’m unhappy about the bill. I was told I would be paying $45 a month and now I’m Getting bills for $70. Little confused and this needs to be rectified!

1 year ago

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Mary Charlotte, NC

The short time I've had the service has been great. The staff is courteous and friendly. When I've needed them to come out for extra service they're prompt.

1 year ago

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Jeanine Myrtle Beach, SC

I don’t ever know when you’ve come to do a treatment. There are still fire ants making mounds in my yard and there’s still quite a lot palmetto bugs in my closet. I don’t know at this point if I will renew with this company.

1 year ago

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Kristine Williston, VT

The service techs are great. They are courteous, personable, and thorough with explanations. Several emails went unanswered, but then I received a call to figure things out. We switched product for spiders, so I don’t have results to report on that yet.

1 year ago

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Tonia Hill

Overall I’m happy with the service. I have noticed a tremendous amount of mosquitoes and flies over the last couple weeks. I was hoping my service would help relieve some of that

1 year ago

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Matt Murrells Inlet, SC

Just don’t see the value in what I pay for. I hardly see a technician and I still see spiders. Everyone is nice but I feel like the price point is starting to out-weight the actual value in a time when subscription costs need to be cut.

1 year ago

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Gayle

5 i have alot of spiders and webs and the palmeto roaches outside around the house after you treat they seem to be less. Are you treating for them. All is good

1 year ago

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Simona Perego Spring Hill, FL

I signed up for service from a solicitation at my home. They promised a lot but didn’t quite deliver. The staff is friendly and thorough when I’m home. However, they service my home most often when I’m at work and those services don’t seem to do much for pest control either inside or outside my home.

1 year ago

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Jessica Palm Bay, FL

Not thrilled with this company, they give a good speech but don't follow through with promises. I have had 2 services rescheduled with interestingly enough, the reason being a personal emergency. The first time I felt for the individual and hoped all was OK, but then getting a second one with the same reason leaves me to think that this is the excuse the company uses. Not very ethical to lie to your customers. In addition, I've had to do retreats and that is a hassle to get someone back out here. I will not be continuing my service with Ridd.

1 year ago

Reply from RIDD

Hi Jessica,

Thank you for leaving this review. We can assure you that we do everything we can to make sure a route is completed when a customer is notified that we are coming to service their home. With the amount of service professionals that we have, various issues do arrive and we try to be sensitive to their well being as well as our customers. We hope that we can do better in meeting the expectations that we have set for ourselves and your service! Please call us at 833-378-0537 if we need to schedule another reservice or if we can help you with anything else. Thank you!

Jul. 7th, 2023

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Steve Vail Riverview, FL

Never met the technician, I never know when they come, my money just keeps getting drawn from my account and even know I've had a couple different conversations with customer service, they dates off when the come are not communicated and are sporadic at best. They have treated the inside one time out of the 2 years I've had them because of the lack of communication. Thank you for this text review, it reminded me to cancel service asap

1 year ago

Reply from RIDD

Hi Steve; we are sorry to hear this. We do send out a text and email the day before any appointment is scheduled so that you can always request the interior or ask for a different day. Or you can always call us at 833-378-0537 to schedule an appointment that will fit your schedule the best! We hope we can remedy our shortcomings with your service and hope to hear from you soon. Thank you!

Jul. 7th, 2023

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Dana Palm Bay, FL

Love them!! When we had palmetto bugs and spiders, they sprayed and now they’re gone. Great prices and all the people that came out to spray are easy to talk to!!

1 year ago

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Hitt Palm Bay, FL

1 year ago

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Eckert Kissimmee, FL

Reliable and get the job done! Technicians are always on time and notify of pending arrival to ensure my pets are secured. Customer service friendly and helpful.

1 year ago

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Angie Klusek Merritt Island, FL

you cannot seem to get rid of the fire ants in my driveway. they never go away. I am HIGHLY allergic, with anaphylaxis reaction. I have informed your office and every tech to be sure. and every time within 2 days they are back. my previous company ALWAYS got rid of them. I wanted to cancel the contract do to you not providing the services promised. I was treated rudely. I will not be renewing my contract

1 year ago

Reply from RIDD

Hi Angie,

We are sorry to hear about the condition that you have with regards to ants and that we have not been able to get rid of them. Please give us a call at 833-378-0537 so that we can come back out for a free reservice until we can make sure the issue is taken care of.

Jun. 5th, 2023

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Rigual Kissimmee, FL

I will rate 4 stars I believe all companies need to work in many areas. My experience had been a good one. Good service and the tec that comes out very educated and professional.

1 year ago

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Hilda Rey

The person who came to my house today did an excellent job, I feel like the service has improved.

2 months ago

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Rhonda Blevins

RIDD PEST CONTROL HAS TAKEN CARE OF MY ANNOYING UNWANTED GUEST INSIDE AND OUTSIDE MY HOME.

8 months ago

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Suzanne McLendon Aiken, SC

I like the fact that they clean all the cobwebs and wasp nests from around the gutters and in corners.

9 months ago

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Sudhanshu Francis Lexington, SC

Prompt and very good service . Since RIDD has taken control over my house , I don’t see and bug activities.

9 months ago

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Hunter Wilson Columbia, SC

Good service 👍. Timely. Considerate of my time and dog having to be put up and me stopping work at home due to privacy laws

9 months ago

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Joseph Atlanta, GA

Spending too much money 💰 for a lesser product. I pay more and get less service with your company. I was getting services every two months with Orkin but every three with you. Service is not better!!

9 months ago

Reply from RIDD

Hi Joseph,

It sounds like you are on the quarterly package. We can always upgrade it to a bi monthly package for an additional charge. If not, please call us for a reservice if you need any extra treatment in between your regularly scheduled quarterly services. The reservices are part of your service and are not additional charge. Please call us at 833-378-0537 so that we can come provide a reservice!

Feb. 15th, 2024

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Matt North Augusta, SC

The company has been doing well with my service and the reps completing service have been prompt and respectful

9 months ago

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Marvin Freund Columbia, SC

We receive advance notice for each service appointment and the technician takes care of business as scheduled.

9 months ago