Name: RIDD
Rating: 4.3

check_circle

Verified Customer

star star star star star

Reynolds’s Orlando, FL

Communication is easy and quick. Service has been working well.

1 year ago

check_circle

Verified Customer

star star star star star

Johnson Palm Bay, FL

Everything great customer service. They were on time and friendly

1 year ago

check_circle

Verified Customer

star star star star star_border

Johnson Orlando, FL

The worker(s) are polite and know what they are doing to prevent bug infestation.

1 year ago

check_circle

Verified Customer

star star star star star

Jose Hernandez Cocoa, FL

I love your employees, professionalism, very courteous, well mannered

1 year ago

star star_border star_border star_border star_border

Becky medearis Charlotte, NC

This is for the Charlotte NC Branch. Since 5/30/2023, I was charged $701.61 for two applications of pest control. $500 of this sum was for terminating the bad service which didn’t deliver adequate pest control. I asked for a second visit but fire ants outside were still there and insects inside got worse. They lie to you and say they are in the neighborhood and are offering a one time deal for a good price. No one except me who was the sucker who bought their service. When they killed the hornets nest, they left the debris on my .porch.

1 year ago

Reply from RIDD

Hi Becky. We have reviewed your account and hope that the follow explanation helps clear up any confusion: The subscription was a Pest 4, meaning that there are regularly scheduled services quarterly. You were serviced on 5/30/23, meaning that the next service would be around 8/30/23. You were entitled to free reservices in between these appointments, and we are happy to see that you took advantage of this by having a reservice provided on 6/20/23. In the contract it lays out the monthly billing, the price of the monthly billing, as well as what were to happen if the contract is canceled earlier than the term agreed to of 18 months. We also were able to review the welcome call where you were able to agree to the terms and conditions of the service provided. We can see that you have paid the early cancelation fee. We are sad to see you go but wish you the best of luck in your future endeavors!

Aug. 7th, 2023

star star_border star_border star_border star_border

Fries ‘n Ketchup Bradenton, FL

this company came to my house yesterday and he kept assisting for me to use her service and he told me that my neighbors were using it and I believe that him and I text my neighbors they said no we’re not doing that company and I told the guy that I don’t want your service and I give them my credit card information and I had told him to cancel it because I don’t want your service. These people are annoying they lied, and they don’t care about their customer. Don’t use this company ever again.

1 year ago

Reply from RIDD

Hi there,

With the name provided we are unable to locate an account to review (even if it is canceled) to see where we could improve. We apologize for any bad experience that you had! If there is anything we can help with please let us know. Thanks!

May. 22nd, 2023

check_circle

Verified Customer

star star_border star_border star_border star_border

Keith Palm Bay, FL

Getting to cancel my contract! The best thing about RIDD is getting RID of them! They still charged me after I cancelled but that is RIDD, charges for not showing, showing up when your gates are shut, etc. Once your sold the product you are on you own except for the monthly payments (they get those no matter is they show up or not). They blame the technicians for everything since corporate staff is worthless. Blame game is RIDD I cant mark a star for customer service because RIDD is about the money not the customer!

1 year ago

Reply from RIDD

Hi Keith,

We would love to review your account. Unfortunately, we are unable to find the exact account just by going off of the first name. We would be happy to help you out and come to a resolution! Call us at 833-378-0537. Thank you!

May. 11th, 2023

check_circle

Verified Customer

star star star star star

Arthur Titusville, FL

Adam is my technician and has since we started with Ridd. He is the best, which directly reflects your company. Excellent.

1 year ago

star star_border star_border star_border star_border

Dennis Petkovsek Parrish, FL

I refuse to use a service that solicited in a community that says no soliciting. You obviously don’t appreciate the concerns of the people. Please send me a flyer and don’t disrupt my family time for me to argue with your salesperson for a few minutes. My phone is blasted with spam, my email with spam. Leave people alone! If your salesman would of left when immediately told we weren’t interested, I wouldn’t be as upset but that is not the case. Your Segway salesman approach is not appreciated.

2 years ago

star star_border star_border star_border star_border

Christine Rinaldi Bradenton, FL

After a long day of taking care of 2 sick kids I finally got my baby to sleep. I have a sign on my doorbell that says “Do not ring bell baby is sleeping” Guess who decides to ring my bell after 8pm and completely ignore my sign? Baylor from RIDD pest control. Needless to say I was not happy to have my baby awoken by a pushy solicitor on a stupid hoverboard. I was disgusted that he didn’t even apologize and instead proceeded to laugh at me. Anyways I’m leaving this review to always remember to never use this company. This is NOT the way you get new costumers.

3 years ago

star star star star_border star_border

Ronald Myrtle Beach, SC

The treatment on the inside of my home seems to help somewhat. I under that I must allow for time to fully take it’s course. The outside where it was treated for ants is a whole different story, and I'm totally dissatisfied.

1 year ago

check_circle

Verified Customer

star star star star_border star_border

Benjamin Turner Gilbert, SC

Automatic tipping is not cool with me. Service is too expensive as well

9 months ago

check_circle

Verified Customer

star star star star star_border

Tabitha smith Sanford, NC

Excellent customer service from Faith. I

9 months ago

check_circle

Verified Customer

star star star star star_border

Kim Wright Columbia, SC

We rarely see any bugs since they started spraying.

9 months ago

check_circle

Verified Customer

star star star star star_border

Danielle Houston, TX

The service is not bad, I wish they offer it a lower cost

9 months ago

star star star star star

Isaac Hunter

Ridd services my home and I am super grateful for their help.

6 months ago

check_circle

Verified Customer

star star star star star

Amy Lynch Florence, SC

Great work! The technician was very thorough

1 year ago

check_circle

Verified Customer

star star star star star

lindsay M Charlotte, NC

Spiders webs and red ants were treated successfully

1 year ago

check_circle

Verified Customer

star star star star star

Jeremy

The prompt service and attention to detail.

1 year ago

check_circle

Verified Customer

star star star star star

Hendrick McColl, SC

All the service was good, the guys were very professional

1 year ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Andrew Charlotte, NC

Talked into signing up at one price, found out a month later price was 4x the amount. Having issues cancelling service.

1 year ago

Reply from RIDD

Hi Andrew;

We want to review the contract on your account to ensure it was put together properly. We are just unable to pinpoint an account under the first name only. Please call us at 833-378-0537 so we can provide any further explanation that is helpful. Thank you.

Sep. 26th, 2023

check_circle

Verified Customer

star star star star star

Phillip Myrtle Beach, SC

We’ve had no issues with bugs since treatment started

1 year ago

check_circle

Verified Customer

star star star star star

Cassie Houston, TX

On time and courteous. Knowledgeable and helpful

1 year ago

check_circle

Verified Customer

star star star star star

Dante

Professionalism, knowledgeable, respectful

1 year ago

check_circle

Verified Customer

star star star star star_border

Erica Adkins Southport, NC

Great customer service! They would text me back and forth with any questions!

1 year ago

check_circle

Verified Customer

star star star star star

B Seger Bolivia, NC

Very professional and didn't miss a spot!

1 year ago

check_circle

Verified Customer

star star star star star

Robin Southport, NC

Love you. No more moles Thanks for all you do!

1 year ago

check_circle

Verified Customer

star star star star star

Justina Red Springs, NC

Very respectful and thorough! Works and treats all pests

1 year ago

check_circle

Verified Customer

star star star star_border star_border

Gracie McLarty Leland, NC

Haven't been serviced yet. Appointment postponed twice ina week. Monday is new date.

1 year ago

check_circle

Verified Customer

star star star star star_border

Fred Florence, SC

A very congenial gentleman who did his best to answer our quedtions

1 year ago

check_circle

Verified Customer

star star star star star_border

Craig Gillhaus Southport, NC

I find the company is very flexible and thorough in its service and scheduling.

1 year ago

check_circle

Verified Customer

star star star star star

Judy Williams Myrtle Beach, SC

Very professional and polite. Addressed all my concerns.

1 year ago

check_circle

Verified Customer

star star star star star

Cody Shumate

Showed up on time and did a very thorough job

1 year ago

check_circle

Verified Customer

star star star star star

Angela Williams Florence, SC

Very professional and explains exactly what they are doing.

1 year ago

check_circle

Verified Customer

star star star star star

Delancey-Mikayla Starkes Leland, NC

Mosquito treatment worked great! I am happy with RIDD

1 year ago

check_circle

Verified Customer

star star star star star

Zack Linton Florence, SC

The quality and convenience is great. Service is excellent!

1 year ago

check_circle

Verified Customer

star star star star star

Willie Garris Florence, SC

Responds whenever I call with requests or complaints.

1 year ago

check_circle

Verified Customer

star star star star star

Frank Atlanta, GA

The employee was courteous and did a good job

1 year ago

check_circle

Verified Customer

star star star star_border star_border

Teresa Conway, SC

Service is not very effective and price is too high. Two year contract is a poor business practice

1 year ago

check_circle

Verified Customer

star star star star_border star_border

Kelvin Hartsville, SC

I was told that I was going to get a call back to spray on the inside and I heard nothing.

1 year ago

check_circle

Verified Customer

star star star star star

Ray Murrells Inlet, SC

Great service,polite and knowledgeable staff

1 year ago

check_circle

Verified Customer

star star star star star

George Florence, SC

Service is reasonable and works. Definitely worth the money

1 year ago

check_circle

Verified Customer

star star star star star

Janie Grice Marion, SC

There was no harsh smell and it seems to be working.

1 year ago

check_circle

Verified Customer

star star star star star

Martin Boldt Loris, SC

Great presentation and communication. Wow

1 year ago

check_circle

Verified Customer

star star star star star_border

H. Vashon Brown Jr. Florence, SC

I liked they seemed to treat more pests and further away from the house.

1 year ago

check_circle

Verified Customer

star star star star star

Dominique Sumter Charlotte, NC

They’ve done a good job. Very nice people.

1 year ago

check_circle

Verified Customer

star star star star star

ranela querrer Charleston, SC

Nice company.. rep explained it well 💪🏽💪🏽

1 year ago

check_circle

Verified Customer

star star star star star

Yvrose Justafort Rocky Point, NC

Love the service and customer service has been great!

1 year ago

check_circle

Verified Customer

star star star star star

Herbert Cooley Myrtle Beach, SC

Tech was friendly, thorough and knowledgeable

1 year ago

check_circle

Verified Customer

star star star star star

Yolanda Burgess Charlotte, NC

Best service in town. Great customer service!

1 year ago