Name: RIDD
Rating: 3.9

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Verified Customer

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Sarah Fischer Winter Haven, FL

Love that they text me before they arrive & after they leave & also let me know exactly what treatment they have done.

2 years ago

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Dan Wilks Melbourne, FL

Great value for the service. Technician was very knowledgeable and extremely helpful. Highly recommend!!

2 years ago Edited July 10, 2023

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Nancy Melbourne, FL

Continued to have to call back for ant problem - needed emergency help - not available for a week - unacceptable Red ants (fire) attacked pool guy he left not coming back till ants killed - service was not helpful Going to look for another service since I cannot rely on these people

2 years ago

Reply from RIDD

Hi Nancy,

We are sorry to hear about this major ant problem that you are having. We would love to come back out and provide a free reservice to ensure the ants are taken care of. The summer is a busy time as all the pests come out; we will do our best to get you on the schedule as soon as possible!

Jun. 5th, 2023

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Wright Melbourne, FL

We still have ant hills all around our house. We had a party over the weekend and they were everywhere. Now we are seeing palmetto bugs INSIDE MY HOUSE! This has never happened before. I want them and the ants GONE

2 years ago

Reply from RIDD

Hi Wright,

We would love to come take care of the ants and palmetto bugs that are causing issues for you. Please call us at 833-378-0539 so we can address the issue right away!

Jun. 5th, 2023

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Davila Orlando, FL

Staff is very professional and responsible. They notify you when they are coming and are always on time.

2 years ago

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Latorre Orlando, FL

I like their service. I just wish they could schedule to come out on a day that I could be home and get them access to treat inside my home.

2 years ago

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Alexandria Phillips Rock Hill, SC

Higher end pest control. Great product and service, however make sure that you see the contract physically before agreeing. Customer service has strict policies, however they do try to make sure they are doing the right thing for their customers.

2 years ago Edited June 1, 2023

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Natasha Yarbrough Melbourne, FL

They are very thorough in their sweep of the border of the house. They are very good about staying away from the butterfly garden so that area is free from harm. I wish they would give us a little more notice on when they are sending someone out. I get a days notice and no time frame so I need to figure out letting them into the backyard.

2 years ago

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Charlotte Palm Bay, FL

Original service was great all the techs were terrific. In the last six months quality of service has not been as good technician is always in a hurry and doesn't do a through job, skips some areas previously done. I have spiders for the first time in months, pool area is totally shipped.

2 years ago

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Mike Rockledge, FL

Ridd has done a wonderful job. My only complaint is : last year one of the gentlemen stratched my table while trying to sweep the top of the lanai. He was busy talking on the phone and didn't pay attention.

2 years ago

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Denna Melbourne, FL

Very happy with the service we receive. My husband was informed at our last service call that RIDD has something for moles in our yard. Can I please get some additional information? Thank you

2 years ago

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Russell Dull

For the first service, the service was fine. They came out, cleaned out the wasp nest from my soffit and spider webs and cocoons from inside my pool enclosure, and did a good job. After that, the service became bare minimum and I ended up with a wasp nest on my soffit for 4 months and they didn't come to my house for two months saying the service appointment was canceled even though I never talked to them. On top of that, THEY CHARGED ME FOR THE 2 MONTHS THEY DIDN'T EVEN SHOW UP. What's more, there is a $199 cancelation fee they don't tell you about upfront (They tell you it's in the contract when you try to cancel) that discourages you from canceling even though they are providing mediocre service.

4 years ago

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jerry goodson Florence, SC

They are very thorough, responsive, and professional. They answered all of my questions, and addressed any concerns, and were very honest about what distinguishes them from the competition. My wife and I are happy with our choice!

2 years ago

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Michael Keddy Leland, NC

Good sales man that caught me at the right time needing pest control and worked out a great plan. First techs to stop by were I believe a pair of brothers, both professional and light hearted. Furthermore timely for appointment and service duration. One of the few times I’ll say I’m glad I hadn’t put up a no solicitation sign.

2 years ago

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Rhonda Blevins

RIDD PEST CONTROL HAS TAKEN CARE OF MY ANNOYING UNWANTED GUEST INSIDE AND OUTSIDE MY HOME.

1 year ago

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Thomas McQueen Raleigh, NC

All of the personnel I have had interaction with have been totally professional.

1 year ago

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Jane Musetti Sumter, SC

The service is okay. However they fed me a lot of BS when I signed on the contract which wasn't true and when the contract is done I will be done with red

1 year ago

Reply from RIDD

Hi Jane,

We apologize for an miscommunication. In an effort to be transparent with what the service entails, we have contracts plus the welcome call that goes over key points of the contract. We can see that there is a signed contract along with a completed welcome call. If there is anything we can explain further or clear up, please call us at 833-378-0537 and we would be happy to help. Thank you!

Feb. 15th, 2024

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Andrew Elgin, SC

It was kool. On time. Did a few things that they didn’t have to do. I’m happy

1 year ago

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Allison Bragg Atlanta, GA

RIDD pest patrol is amazing !! Couldn’t be more satisfied with the work that was done .

1 year ago

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Chris Price SC

They do a good job but I had to schedule my second service myself instead of it occurring on an automatic schedule.

2 years ago

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Gracyn Truett Myrtle Beach, SC

Ridd is a great company to have. They are very thorough and come anytime you need them!

2 years ago

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Beatrice King

I like the fact that the service is great. The techs are always friendly and informative

2 years ago

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Michelle

They seem to be consistent and reliable. They check in after a visit and cover our needs.

2 years ago

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Lisa Conway, SC

They do a great job and will come back if you have any problems between services. No questions asked!

2 years ago

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Kelley Teets Florence, SC

Good product and customer service. Monthly cost is a bit high however it is a good product.

2 years ago

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Joseph Myrtle Beach, SC

RIDD showed up on time, and came back again to apply another treatment for ants. We We

2 years ago

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Freddy Marlowe Rocky Point, NC

Very professional and knowledgeable company and they showed up on schedule time .

2 years ago

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Lindsey Haney Murrells Inlet, SC

Ridd has been wonderful to work with. Very quick and efficient. Would recommend them for sure!

2 years ago

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Harry Hoffman Lumberton, NC

When I call them, they are here taking care of the issue. Their workers are very good and polite.

2 years ago

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Mark Charlotte, NC

You’ve kept your commitments and you are responsive to my concerns and requests.

2 years ago

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Madelyn Castle Hayne, NC

Absolutely terrible. Have had one service and yet I’ve seen just as many spiders, roaches and other small bugs as before. Made me sign a contract and way more expensive than other services. Definitely not worth it!!!

2 years ago

Reply from RIDD

Hi Madelyn,

With your subscription, you are entitled to free reservices whenever you need some extra work on your home. Unfortunately, pest control is a one time fix, so sometimes more work is needed. This is why we take a custom approach to each home that we service. We are more than happy to come out and service your home. Please give us a call at 833-378-0537 so we can schedule an appointment for you. Thank you.

Sep. 21st, 2023

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Lucy Poe Marion, SC

The tech that came to the house was Kainan very friendly and polite and got the job done.

2 years ago

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Aimee Red Springs, NC

Ridd is always quick to respond and come out. Always friendly and a positive experience!

2 years ago

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Frank Castaldo Myrtle Beach, SC

So far all is great. Great communication always shows up. Good service great workers

2 years ago

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The Black Sheep Triplet Conway, SC

I had a very bad mole problem in my front yard and they totally stopped all tunnels.

2 years ago

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Mike Myrtle Beach, SC

So far everything is great. Haven’t seen any palmetto bugs , at lest live ones. Thank you

2 years ago

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Kai Petersen

I received service the first month and was told that every other month they would come, no one has been out to my house since and I've been paying for five months.

2 years ago

Reply from RIDD

We are sorry to hear about this experience. Unfortunately, we are unable to locate an account under 'Kai Petersen'; we understand that the account can be under a different name. We would like to review your account to make sure the service schedule is correct and that we are adhering to it. Please give us a call at 833-378-0537 so that we can schedule an appointment for you in the meantime and then we can also review your account on that same call. Thank you

Sep. 21st, 2023

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Zach Shepherd

Very professional, on time, easy to get a hold of. Friendly staff, Nate the tech is fantastic

2 years ago

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Jason

I’m not an expert so I’m unaware of time to get rid of pests but wish the mosquitoes and spiders I have would be treated for more thoroughly

2 years ago

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Rita Myrtle Beach, SC

They are reliable, always notify you when they are on their way, very informative.

2 years ago

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Brittney James

Everything is going great I have not seen any ants in the house since you guys came out

2 years ago

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Big Slooth Loris, SC

They take care of everything are super polite n professional and come out as often as i need

2 years ago

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Jessica Tampa, FL

A little pricey for what you get but everyone is always nice and customer service is quick to respond

2 years ago

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anthony solivan Spring Hill, FL

RIDD employees are always professional and do a wonderful job at a reasonable fee

2 years ago

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Deon Woodard Wesley Chapel, FL

My wife and I are very pleased with the our service from RIDD. They’re punctual and dependable!

2 years ago

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Collin Davenport, FL

Yeah, it's good work. No more ants, spiders, or even lizards getting in the house

2 years ago

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Noah Pawlak Atlanta, GA

The people that tend your house are very friendly and are easy to talk to and work with.

2 years ago

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Celicia Salinas FL

They’re always on it. Randy services my home & he’s always doing an amazing job!

2 years ago

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Tommy P LA

Targeted my concerned effectively. Initially had a schedule issue but that seems to be resolved.

2 years ago

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Brenden Sylvia Tampa, FL

I’ve told 2 techs and customer service to cancel my account and I’m still being charged for a house I no longer live at and haven’t gotten any automated texts about technicians cooking like I used to.

2 years ago

Reply from RIDD

Hi Brenden,

After reviewing your account we can see that we have discussed the fact that you have moved. We have notified you that we would just need to be provided with proof of address change. With that we could cancel your account for free without having to pay the cancelation fee. Please give us a call at 833-378-0537 or email us at support@riddpest.com if you have any questions! Your proof of address change can also be sent to that same email. Thank you!

May. 24th, 2023