Name: RIDD
Rating: 4.3

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AM Rasmussen NC

Terrible. Been trying to cancel since July. Didn’t come out told them the service didn’t work said they’d come again. That didn’t happen the. When I did I need to cancel they said they need to come out and if that didn’t work I could cancel. Still didn’t show up. I am still awaiting cancellation Very difficult to work with

1 year ago

Reply from RIDD

Unfortunately, we are unable to locate an account under 'AM Rasmussen'; we understand that the account can be under a different name. It can be common to see increased pest activity as they are disrupted and driven out and away from your home. We also would like to investigate any issues where the service professional did not come to your home as expected. Please give us a call at 833-378-0537

Sep. 21st, 2023

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Shantelle Gore Myrtle Beach, SC

Terrible customer service. Seth came to my house to install termite treatment and it was never done. He didn't notify me about the issue. I would never recommend Ridd Pest control to anyone. When spraying for pest inside they don't spray every room. I'm not sure what I paying for.

1 year ago Edited December 22, 2023

Reply from RIDD

Hi Shantelle,

We reviewed your account and can see that there was concerns about installing the sentricon stations with the yard being unfinished. Our service professionals mentioned that the yard needed to be completed before installing the stations. Reason being is that we did not want any of the stations to be damaged as the yard was being finished. If the yard is now finished, we would love to get sentricon installed on your home. We can see in the notes that the service professional communicated this to you on 9/29/23. We apologize if there was any misunderstanding. As far as the pest control, we are more than happy to service the interior upon request so that we can coordinate a time where an adult is present in the home. Feel free to specify to your service professional exactly what you would like done when they are there. If you need a free reservice, please give us a call at 833-378-0537. Thank you.

Jan. 24th, 2024

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Juanita McDougal

I have to keep calling someone. I need someone to come out for any piles again. I’m not sure if they’re using the right products. I was told powder but they are just spraying the piles with liquid.

1 year ago

Reply from RIDD

It can be common to see increased pest activity as they are disrupted and driven out and away from your home. This is why you are entitled to free reservices if there are ever any issues in between you regularly scheduled appointments. We see that you have only had two treatments as service was just started in June. We are confident that with more treatments we can get your pest situation under control! Please give us a call at 833-378-0537 so that we can schedule an appointment for you and take care of any issues you have.

Sep. 21st, 2023

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Pamela Florence, SC

I have been very pleased with the service and the technician. He is very professional and answers all my questions.

1 year ago

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Janet Supply, NC

We are very satisfied with the work RIDD does. It is nice to know they take care of the pests in and out of our home!

1 year ago

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Steven Lewis Tampa, FL

I love how Ridd's technicians always communicate their arrival time and inform us of the specific services provided.

1 year ago

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Eduardo Reveron FL

The service from the specialist is very respectful and good. Never the less I have bugs in the house and insects. I was expecting service very months for $100 per month. We need to do a deep fumigating to get the ants, bugs and insects out.

1 year ago

Reply from RIDD

Hi Eduardo

We really would love to take care of this issue for you! Give us a call at 833-3787-0537 to see if we can get a free reservice on the schedule for you. We hope to hear from you soon!

Jul. 11th, 2023

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Kim Renner Winter Haven, FL

Even there was a thunderstorm and outside couldn’t be treated, James came to take care of the inside.

1 year ago

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Sarah Fischer Winter Haven, FL

Love that they text me before they arrive & after they leave & also let me know exactly what treatment they have done.

1 year ago

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Dan Wilks Melbourne, FL

Great value for the service. Technician was very knowledgeable and extremely helpful. Highly recommend!!

1 year ago Edited July 10, 2023

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Nancy Melbourne, FL

Continued to have to call back for ant problem - needed emergency help - not available for a week - unacceptable Red ants (fire) attacked pool guy he left not coming back till ants killed - service was not helpful Going to look for another service since I cannot rely on these people

1 year ago

Reply from RIDD

Hi Nancy,

We are sorry to hear about this major ant problem that you are having. We would love to come back out and provide a free reservice to ensure the ants are taken care of. The summer is a busy time as all the pests come out; we will do our best to get you on the schedule as soon as possible!

Jun. 5th, 2023

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Wright Melbourne, FL

We still have ant hills all around our house. We had a party over the weekend and they were everywhere. Now we are seeing palmetto bugs INSIDE MY HOUSE! This has never happened before. I want them and the ants GONE

1 year ago

Reply from RIDD

Hi Wright,

We would love to come take care of the ants and palmetto bugs that are causing issues for you. Please call us at 833-378-0539 so we can address the issue right away!

Jun. 5th, 2023

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Davila Orlando, FL

Staff is very professional and responsible. They notify you when they are coming and are always on time.

1 year ago

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Latorre Orlando, FL

I like their service. I just wish they could schedule to come out on a day that I could be home and get them access to treat inside my home.

1 year ago

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RM123

I signed up for Ridd and they are supposed to come bi-monthly. They have been multiple weeks late every time they are supposed to be here, and I've had to call to remind them every month. They don't give any advance notice when they are coming to ensure you are not home. I am fairly certain they are not coming to provide treatment, as I have multiple rodent holes next to my house (where they are supposed to be spraying). I didn't say anything about it to see if they would mention it to me, which they did not. They breached my contract by not coming bi-monthly, and will not let me cancel without paying $250. Terrible company, I should have picked any of the other providers in my area.

11 months ago

Reply from RIDD

Hi RM123,

We are sorry to hear about this experience. We would love to review your account to see what went wrong and see what kind of explanation can be provided. Unfortunately, we cannot find an account under the name of 'RM123'. What we can tell you is that reminders texts and emails are sent out the day before service is provided to ensure our customers know that we are coming and to allow them to make any specific requests before their appointment. Door hangers are left if a customer is not home so that they know that service was provided. Please give us a call at 833-378-0537 so that we can take care of this situation for you! Thank you

Dec. 12th, 2023

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Alexandria Phillips Rock Hill, SC

Higher end pest control. Great product and service, however make sure that you see the contract physically before agreeing. Customer service has strict policies, however they do try to make sure they are doing the right thing for their customers.

1 year ago Edited June 1, 2023

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Natasha Yarbrough Melbourne, FL

They are very thorough in their sweep of the border of the house. They are very good about staying away from the butterfly garden so that area is free from harm. I wish they would give us a little more notice on when they are sending someone out. I get a days notice and no time frame so I need to figure out letting them into the backyard.

1 year ago

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Charlotte Palm Bay, FL

Original service was great all the techs were terrific. In the last six months quality of service has not been as good technician is always in a hurry and doesn't do a through job, skips some areas previously done. I have spiders for the first time in months, pool area is totally shipped.

1 year ago

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Mike Rockledge, FL

Ridd has done a wonderful job. My only complaint is : last year one of the gentlemen stratched my table while trying to sweep the top of the lanai. He was busy talking on the phone and didn't pay attention.

1 year ago

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Denna Melbourne, FL

Very happy with the service we receive. My husband was informed at our last service call that RIDD has something for moles in our yard. Can I please get some additional information? Thank you

1 year ago

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Russell Dull

For the first service, the service was fine. They came out, cleaned out the wasp nest from my soffit and spider webs and cocoons from inside my pool enclosure, and did a good job. After that, the service became bare minimum and I ended up with a wasp nest on my soffit for 4 months and they didn't come to my house for two months saying the service appointment was canceled even though I never talked to them. On top of that, THEY CHARGED ME FOR THE 2 MONTHS THEY DIDN'T EVEN SHOW UP. What's more, there is a $199 cancelation fee they don't tell you about upfront (They tell you it's in the contract when you try to cancel) that discourages you from canceling even though they are providing mediocre service.

2 years ago

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Angela V

I would rather they sprayed every three months instead of every four months.

7 months ago

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jerry goodson Florence, SC

They are very thorough, responsive, and professional. They answered all of my questions, and addressed any concerns, and were very honest about what distinguishes them from the competition. My wife and I are happy with our choice!

1 year ago

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Michael Keddy Leland, NC

Good sales man that caught me at the right time needing pest control and worked out a great plan. First techs to stop by were I believe a pair of brothers, both professional and light hearted. Furthermore timely for appointment and service duration. One of the few times I’ll say I’m glad I hadn’t put up a no solicitation sign.

1 year ago

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craig kortemeyer

Inconsistency in scheduling always greater than 60 days or 2 months. Had unlicensed technicians that performed service. Contract/subscription hard to cancel and automatic renewals.

5 months ago

Reply from RIDD

Hi Craig,

We have reviewed your account with regards to the concerns that you have mentioned. We can see that we serviced your home on 12/4/23, 2/1/24, 3/29/24 & a follow up on 4/4/24. Since you are on a bimonthly subscription, we are pleased to see that the last few appointments have been on time or even a few days early! Our contracts do not automatically renew; once the contract term has been realized, the subscription just moves to month to month where you can cancel anytime without any cancelation fee. All of our technicians are licensed to service your home. Seeing as you are in Georgia, we have specific technicians that are licensed in Georgia and Florida who service your home. Please let us know if there is anything else we can do for you! Thank you.

Jun. 6th, 2024

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Mike Beck Charlottesville, VA

They are always professional and the service is a great value.

9 months ago

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Denise Augusta, GA

They are always on time and very courteous and professional.

9 months ago

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Denise Hough Metamora, IL

They are polite and always let you know when to expect them.

9 months ago

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Alyssa Jones Sumter, SC

The technicians always communicate with me and do a great job.

9 months ago

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Terry Sumter, SC

They came installed and inspected my house in a very professional manner.

9 months ago

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Amber Summerville, SC

Easy, quick, accurate service. Have always gone above and beyond.

9 months ago

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Timothy Jones Jacksonville, FL

The technicians are great. They are always on time and respectful of my home.

9 months ago

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Greg Redwood

Very professional team. Outstanding work both inside and outside of my home.

9 months ago

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Shaylyn Blythewood, SC

Haven’t had any issues and great customer support when things get hairy.

9 months ago

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Natalie Bullock Columbia, SC

Professional and helpful. I would recommend this company to anyone.

9 months ago

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Robert Daly

I like the fact that they explain everything they’re doing.

9 months ago

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Chris Price SC

They do a good job but I had to schedule my second service myself instead of it occurring on an automatic schedule.

1 year ago

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Gracyn Truett Myrtle Beach, SC

Ridd is a great company to have. They are very thorough and come anytime you need them!

1 year ago

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Beatrice King

I like the fact that the service is great. The techs are always friendly and informative

1 year ago

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Michelle

They seem to be consistent and reliable. They check in after a visit and cover our needs.

1 year ago

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Lisa Conway, SC

They do a great job and will come back if you have any problems between services. No questions asked!

1 year ago

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Kelley Teets Florence, SC

Good product and customer service. Monthly cost is a bit high however it is a good product.

1 year ago

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Joseph Myrtle Beach, SC

RIDD showed up on time, and came back again to apply another treatment for ants. We We

1 year ago

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Freddy Marlowe Rocky Point, NC

Very professional and knowledgeable company and they showed up on schedule time .

1 year ago

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Lindsey Haney Murrells Inlet, SC

Ridd has been wonderful to work with. Very quick and efficient. Would recommend them for sure!

1 year ago

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Harry Hoffman Lumberton, NC

When I call them, they are here taking care of the issue. Their workers are very good and polite.

1 year ago

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Mark Charlotte, NC

You’ve kept your commitments and you are responsive to my concerns and requests.

1 year ago

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Madelyn Castle Hayne, NC

Absolutely terrible. Have had one service and yet I’ve seen just as many spiders, roaches and other small bugs as before. Made me sign a contract and way more expensive than other services. Definitely not worth it!!!

1 year ago

Reply from RIDD

Hi Madelyn,

With your subscription, you are entitled to free reservices whenever you need some extra work on your home. Unfortunately, pest control is a one time fix, so sometimes more work is needed. This is why we take a custom approach to each home that we service. We are more than happy to come out and service your home. Please give us a call at 833-378-0537 so we can schedule an appointment for you. Thank you.

Sep. 21st, 2023

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Lucy Poe Marion, SC

The tech that came to the house was Kainan very friendly and polite and got the job done.

1 year ago

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Aimee Red Springs, NC

Ridd is always quick to respond and come out. Always friendly and a positive experience!

1 year ago