Name: RIDD
Rating: 3.9

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The Bad

No Additional Services
Undisclosed Treatment Plans

No Additional Services

Ridd Pest Control does not offer additional services outside of exterminating common pests. In addition to standard pest control, leading pest control companies like Terminix will also provide yard and lawn services that treat the home's exterior and lawn, attic and crawlspace service that identifies and eliminates pests in hard-to-reach spaces, and animal control that assists in the humane removal of larger animals.

Undisclosed Treatment Plans

While the standard in the pest control industry is to provide four seasonal treatments throughout the year, some companies offer supplementary service packages that support the standard pest treatment. This includes specialized treatment options covering bed bugs and/or termite control.

Homeowners interested in RIDD Pest Control's services will need to contact the company directly to determine the exact terms of the company's service plans and, if any, additional treatment options.

Does RIDD treat more than just pests?

Yes, RIDD offers services for rodents, moles, termite prevention, snake prevention, and mosquitos. These are often bundled with the pest treatment, which treats a plethora of pests such as ants, wasps, pill bugs, silver fish, palmetto bugs, mud daubers, etc.

What is the process for a new customer?

RIDD offers a custom plan for each customer. The company understands that there is not a "one-size fits all" solution to every situation. RIDD prides itself in taking a customer approach to each home to ensure that the customer is satisfied. You can sign up by calling the sales department where they will create a custom plan for you. Then, a licensed Service Professional will be sent to your home to identify any pain points and provide a thorough treatment on the initial visit. They will also be able to identify if anything needs to change with your custom plan.

What are additional benefits that I have as a customer?

As a customer, you have access to the customer service and sales team with just a phone call or email. The RIDD team is ready, willing, and able to answer any questions you have about treatment, billing, appointments, products used, additional services, etc. Customers also have the best benefit of all: free reservices. While you will be automatically scheduled based on your custom plan, you at any time can call and ask for a free reservice if you are seeing something out of the ordinary and just want to ensure a pest-free home for any upcoming events.

Why should I choose RIDD?

There are many pest control companies across the country, and RIDD realizes that. RIDD was founded on the idea that it could help customers by not only providing services, but ensuring that the best products are used and that the best service is given in every aspect of the company. The company lives by the motto of "Service Above All" and does its best to be transparent and honest in all business practices.

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User Reviews

Star Rating

3.9

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445 Reviews

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5 grade

56%

4 grade

13%

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1 grade

18%

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Lorenzo Tampa, FL

The actual service is good I guess. I still had bugs. But the workers were really nice and polite. But I was kinda tricked at the start. The salesman told me it was a 12 month contract. And when I called to cancel at 12 months they said it’s an 18 month contract. And the guy I was talking to was polite but politely told me he wasn’t going to help me at all. But in my case RIDD didn’t come to my house for several months. And in the same contract they were suppose to arrive bi-monthly and failed to do so. I cancelled due to a breach of contract on RIDDs part. I wouldn’t recommend. Friends told me they were paying way less for pest control services. And all they do is spray stuff around windows and doors and clean Cobb webs. I don’t know what I expected but it wasn’t just simple tasks like that.

1 year ago

Reply from RIDD

Hi Lorenzo, thanks for leaving this review. We are sorry to hear that we were not able to live up the high standards that we set for ourselves as a company. We will take this information and be sure that we improve on the issues you have outlined. We appreciate you giving us a chance and wish you the best of luck in your future endeavors!

Jul. 7th, 2023

Jessica Palm Bay, FL

Not thrilled with this company, they give a good speech but don't follow through with promises. I have had 2 services rescheduled with interestingly enough, the reason being a personal emergency. The first time I felt for the individual and hoped all was OK, but then getting a second one with the same reason leaves me to think that this is the excuse the company uses. Not very ethical to lie to your customers. In addition, I've had to do retreats and that is a hassle to get someone back out here. I will not be continuing my service with Ridd.

Hi Jessica,

Thank you for leaving this review. We can assure you that we do everything we can to make sure a route is completed when a customer is notified that we are coming to service their home. With the amount of service professionals that we have, various issues do arrive and we try to be sensitive to their well being as well as our customers. We hope that we can do better in meeting the expectations that we have set for ourselves and your service! Please call us at 833-378-0537 if we need to schedule another reservice or if we can help you with anything else. Thank you!

Steve Vail Riverview, FL

Never met the technician, I never know when they come, my money just keeps getting drawn from my account and even know I've had a couple different conversations with customer service, they dates off when the come are not communicated and are sporadic at best. They have treated the inside one time out of the 2 years I've had them because of the lack of communication. Thank you for this text review, it reminded me to cancel service asap

Hi Steve; we are sorry to hear this. We do send out a text and email the day before any appointment is scheduled so that you can always request the interior or ask for a different day. Or you can always call us at 833-378-0537 to schedule an appointment that will fit your schedule the best! We hope we can remedy our shortcomings with your service and hope to hear from you soon. Thank you!

Angie Klusek Merritt Island, FL

you cannot seem to get rid of the fire ants in my driveway. they never go away. I am HIGHLY allergic, with anaphylaxis reaction. I have informed your office and every tech to be sure. and every time within 2 days they are back. my previous company ALWAYS got rid of them. I wanted to cancel the contract do to you not providing the services promised. I was treated rudely. I will not be renewing my contract

Hi Angie,

We are sorry to hear about the condition that you have with regards to ants and that we have not been able to get rid of them. Please give us a call at 833-378-0537 so that we can come back out for a free reservice until we can make sure the issue is taken care of.

Jun. 5th, 2023

J Adams Charlotte, NC

Confused at the moment. Thought my 2nd treatment was scheduled for the beginning of Sept. Customer portal says one thing, contract says something different?? Waiting to see what happens in October, before I make a phone call.

We would be more than happy to provide any explanation that is needed. We tried searching for an account under 'J Adams' and were unable to pinpoint an account. Please give us a call at 833-378-0537 if we can provide any clarity to your situation. Thank you

Sep. 21st, 2023

Matt Shelling Lakeland, FL

I think the price is way too much considering I have constant schedule and technician issues, constant pests even tho I am being treated on a monthly basis. I now have ants coming inside my house making themselves right at home in drones. I finally was able to reach customer service to schedule a visit. Just really poor since I started ~1 year ago

Hi Matt,

We see that we were able to service the home on 7/7/23. We hope that we were able to resolve your concerns. If not, please give us a call at (833)-378-0537 so that we can get your home serviced and take care of those pesky ants!

Jul. 10th, 2023

Joseph Atlanta, GA

Spending too much money 💰 for a lesser product. I pay more and get less service with your company. I was getting services every two months with Orkin but every three with you. Service is not better!!

Hi Joseph,

It sounds like you are on the quarterly package. We can always upgrade it to a bi monthly package for an additional charge. If not, please call us for a reservice if you need any extra treatment in between your regularly scheduled quarterly services. The reservices are part of your service and are not additional charge. Please call us at 833-378-0537 so that we can come provide a reservice!

Feb. 15th, 2024

Donald Johnson Charlotte, NC

After your first treatment the roach, and ants got worse. What are you guys spraying on the house and lawn for $50 dollars a month and the infestation increases after your trestment?😳😳😳😳😳😳

It can be common to see increased pest activity after the first few sprays as the pests are stirred up and drive out and away from your home. This is where you have the advantage of free reservices if you need some extra work done in between your regularly scheduled appointments. Please give us a call at 833-378-0537 so that we can schedule an appointment for you. Thank you.

Juanita McDougal

I have to keep calling someone. I need someone to come out for any piles again. I’m not sure if they’re using the right products. I was told powder but they are just spraying the piles with liquid.

It can be common to see increased pest activity as they are disrupted and driven out and away from your home. This is why you are entitled to free reservices if there are ever any issues in between you regularly scheduled appointments. We see that you have only had two treatments as service was just started in June. We are confident that with more treatments we can get your pest situation under control! Please give us a call at 833-378-0537 so that we can schedule an appointment for you and take care of any issues you have.

Wright Melbourne, FL

We still have ant hills all around our house. We had a party over the weekend and they were everywhere. Now we are seeing palmetto bugs INSIDE MY HOUSE! This has never happened before. I want them and the ants GONE

Hi Wright,

We would love to come take care of the ants and palmetto bugs that are causing issues for you. Please call us at 833-378-0539 so we can address the issue right away!

Russell Dull

For the first service, the service was fine. They came out, cleaned out the wasp nest from my soffit and spider webs and cocoons from inside my pool enclosure, and did a good job. After that, the service became bare minimum and I ended up with a wasp nest on my soffit for 4 months and they didn't come to my house for two months saying the service appointment was canceled even though I never talked to them. On top of that, THEY CHARGED ME FOR THE 2 MONTHS THEY DIDN'T EVEN SHOW UP. What's more, there is a $199 cancelation fee they don't tell you about upfront (They tell you it's in the contract when you try to cancel) that discourages you from canceling even though they are providing mediocre service.

3 years ago

Jane Musetti Sumter, SC

The service is okay. However they fed me a lot of BS when I signed on the contract which wasn't true and when the contract is done I will be done with red

Hi Jane,

We apologize for an miscommunication. In an effort to be transparent with what the service entails, we have contracts plus the welcome call that goes over key points of the contract. We can see that there is a signed contract along with a completed welcome call. If there is anything we can explain further or clear up, please call us at 833-378-0537 and we would be happy to help. Thank you!

Kai Petersen

I received service the first month and was told that every other month they would come, no one has been out to my house since and I've been paying for five months.

We are sorry to hear about this experience. Unfortunately, we are unable to locate an account under 'Kai Petersen'; we understand that the account can be under a different name. We would like to review your account to make sure the service schedule is correct and that we are adhering to it. Please give us a call at 833-378-0537 so that we can schedule an appointment for you in the meantime and then we can also review your account on that same call. Thank you

Tyson Florence, SC

. The problem I got is that the contract stated they would treat my property every other month. I haven’t seen anyone since the initial treatment

We are sorry to hear about this experience. Unfortunately, we are unable to locate an account under just 'Tyson'; we understand that the account can be under a different name. We want to be able to review your contract to make sure the service schedule is understood. Please give us a call at 833-378-0537.

Aaron Hassell GA

I was told when I was being sold the service that it would include mosquito treatment and it did not.

Hi Aaron,

We apologize for any miscommunication that was had. We have reviewed your account and can see that the subscription that was signed up for was the Pest 4 service. Unfortunately, mosquitoes are a separate service that would incur another charge. We are happy to add this extra service if you would like. If not, the Pest 4 subscription will remain as is.

skai schwartz Tampa, FL

i didnt use them but was a pretty relentless sales pitch. I must have said No at least a dozen times, and he kept ignoring me. I can see why other reviewers said they called the police.

Hi Skai,

Thank you for leaving this review. We will be sure to address this with our sales team as we would like them to treat all current and potential future customers with respect.

Paula Barber Melbourne, FL

I had been using them for a short time when I had a problem with rats in the attic. They said they would come out & set traps outdoors but not indoors. I asked if they would seal any openings & they said no. I cancelled my contract with them & hired another company who is taking care of all my pest control needs.

Marie Barone Orlando, FL

The people are always friendly but my house hardly gets serviced and they haven’t done the inside of my house in months despite my multiple requests.

Hi Marie,

Thank you for expressing this concern. After reviewing your account, you are signed up for the Pest 6 subscription. Meaning that service will be received bi monthly. We looked over you last couple services and can see you were serviced 10/20/22, 12/20/22, and 3/7/23 with your next service scheduled to be around 5/7/23. We are more than happy to treat the interior, we would just need to coordinate a time where you are home for us to treat the interior. You are also entitled to a free reservice if you would like one before you next service date! Please call us at 833.378.0537 to get that scheduled!

Apr. 14th, 2023

Travis Florence, SC

Was good, but the bugs are still here. How can we fix this

Hi Travis;

Please give us a call at 833-378-0537 so that we can schedule an appointment for a free reservice! We also want to know the specific areas that there are still treated so our service processional can focus on those areas. Thank you

Sep. 26th, 2023

Bill Plag Myrtle Beach, SC

Still seeing bugs next to the house and in our garage

Hi Bill,

It can be common to see increased pest activity as they are disrupted and driven out and away from your home. This is why you are entitled to free reservices if there are ever any issues in between you regularly scheduled appointments. Please take advantage of these! We see that you have only had one appointment; you have an upcoming appoint on 9/26. Please give us a call at 833-378-0537 if that day will not work for you

Lori FL

Right after they would come and treat for ants and cochroaches we see less. Then we see them right back again.

Hi Lori, we apologize that you are still seeing pests. Please give us a call for a free reservice! 833-378-0537. Thanks!

May. 11th, 2023

Bucky

Great first treatment and impression. Haven’t heard or seen anyone since. Large ant hills all over yard. Not satisfied

We are sorry to hear about this experience. Unfortunately, we are unable to locate an account under 'Bucky'; we understand that the account can be under a different name. It can be common to see increased pest activity as they are disrupted and driven out and away from your home. This is why you are entitled to free reservices if there are ever any issues in between you regularly scheduled appointments. Please give us a call at 833-378-0537 so that we can schedule an appointment for you.

A.R. Horn Melbourne, FL

We tend to have more insects after the treatments.

This behavior can be common as after each treatment the pests and insects are disrupted from their living spaces as they are driven out and away from your home. If you are still having problems after about 2 weeks of receiving a treatment, please call us at 833-378-0537 and we will get you on the schedule for a free reservice! Thank you

May. 5th, 2023

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