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RIDD

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445 User Reviews

7.2

Overall Score

Author: Kalicia Bateman

LAST UPDATED: October 16th, 2024

Ridd Pest Control is a pest control company that offers premium services to keep bugs and rodents out of homes and preventative services to ensure they don't return. The company uses safe and sustainable products and promises satisfied customers. 

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The Good

  • Residential Pest Control Services
  • Local Pest Control Experts
  • Rodent Control

Residential Pest Control Services

Ridd helps eliminate common pests such as aphids, spiders, flies, ticks and fleas, ants, mosquitos, bees, wasps, and scorpions. 

Local Pest Control Experts 

Ridd operates in four states and deals with a variety of pests. Utah's pests generally differ from the typical pests in South Carolina. This isn't a problem for the company as Ridd hires local pest control experts. Each technician is well-equipped to handle the insects that are local to your area. 

Rodent Control

Ridd Pest Control uses the latest technology in rodent control, keeping rats, mice, and voles away from your home. As rodents can cause tremendous amounts of damage and carry diseases, getting these small critters off your property is essential. Alongside taking care of pesky insects, Ridd offers Rodent Control.

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The Bad

  • No Additional Services
  • Undisclosed Treatment Plans

No Additional Services

Ridd Pest Control does not offer additional services outside of exterminating common pests. In addition to standard pest control, leading pest control companies like Terminix will also provide yard and lawn services that treat the home's exterior and lawn, attic and crawlspace service that identifies and eliminates pests in hard-to-reach spaces, and animal control that assists in the humane removal of larger animals. 

Undisclosed Treatment Plans

While the standard in the pest control industry is to provide four seasonal treatments throughout the year, some companies offer supplementary service packages that support the standard pest treatment. This includes specialized treatment options covering bed bugs and/or termite control.

Homeowners interested in RIDD Pest Control's services will need to contact the company directly to determine the exact terms of the company's service plans and, if any, additional treatment options.

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The Bottom Line

Ridd Pest Control is worth looking into if you're dealing with common pests. The company offers eco-friendly solutions and sends out local pest experts who know precisely what to look for.

However, if you're looking for a one-stop pest control solution, there may be better choices than Ridd. The company does not offer termite, bed bug, or wildlife services. The company is relatively young, so it may offer these services in the future, but as of today, you'll have to look elsewhere.

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RIDD Frequently Asked Questions

Does RIDD treat more than just pests?

Yes, RIDD offers services for rodents, moles, termite prevention, snake prevention, and mosquitos. These are often bundled with the pest treatment, which treats a plethora of pests such as ants, wasps, pill bugs, silver fish, palmetto bugs, mud daubers, etc.

What is the process for a new customer?

RIDD offers a custom plan for each customer. The company understands that there is not a "one-size fits all" solution to every situation. RIDD prides itself in taking a customer approach to each home to ensure that the customer is satisfied. You can sign up by calling the sales department where they will create a custom plan for you. Then, a licensed Service Professional will be sent to your home to identify any pain points and provide a thorough treatment on the initial visit. They will also be able to identify if anything needs to change with your custom plan.

What are additional benefits that I have as a customer?

As a customer, you have access to the customer service and sales team with just a phone call or email. The RIDD team is ready, willing, and able to answer any questions you have about treatment, billing, appointments, products used, additional services, etc. Customers also have the best benefit of all: free reservices. While you will be automatically scheduled based on your custom plan, you at any time can call and ask for a free reservice if you are seeing something out of the ordinary and just want to ensure a pest-free home for any upcoming events.

Why should I choose RIDD?

There are many pest control companies across the country, and RIDD realizes that. RIDD was founded on the idea that it could help customers by not only providing services, but ensuring that the best products are used and that the best service is given in every aspect of the company. The company lives by the motto of "Service Above All" and does its best to be transparent and honest in all business practices.
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User Reviews

Star Rating

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3.9

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445 Reviews

Review Breakdown

5 grade

56%

4 grade

13%

3 grade

8%

2 grade

5%

1 grade

18%

Sentiment Criteria

Value

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Quality

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Service

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Natalie Okobi Tampa, FL

Ridd has done a great job since we contracted them last year. Sean is a phenomenal exterminator and I was so happy to hear that he was promoted to management. We will miss him. However, Sammy came this month and did some great recommendations and great work. The only reason I did not give 5 stars was because they missed a month and charged me anyway. I had to call to find out what was going on. They did refund my money and sent Sammy out within 3 days. So, I would have appreciated communication that Sean has moved on and no one was coming that month but they rectified it immediately after I called.

1 year ago

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Ciera West Columbia, SC

Customer service is really good when I had issues with a payment on my account, they got it squared away. The only thing I would say I don’t like is I get notified the day before that they are coming and I’m just a person likes to know much more in advance and also what time they plan on being there since I am a busy person. I do also wish it was less since they do every other month and I know they charge the month in between just in case they need to come but I’d rather not be charged unless I do call.

1 year ago

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Robert Hampstead, NC

Our regular guy is great! He's always kind and respectful and very knowledgeable. Our only issue has been getting service here when there is an urgent need and continued like ants in the kitchen despite perpetual spraying outside the house (he has pray quite a few times so it's not that he is ignoring the issue, the issue just persists). I am sure this is a problem for everyone but overall we're very satisfied.

1 year ago

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Mason Miller

Really impressed with the effectiveness of the service. Work was done on a new construction home and had a crazy presence of all different types of bugs. Once the house received the initial service the amount of insects around the outside of the home was down to nearly nothing. No more grass killing insects to worry about. Ants had also made their way into the unending pre move in time and now none have been seen since. Would definitely like to add the mosquito treatment to see how effective it would be due to the wooded area we live by.

1 year ago

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Cindy Simmons Greensboro, NC

I did see an increase of dead insects outside my door which was good. However I did see an increase later and had a retreat. It did reduce the amount; however, I did not like the residue left on my floors the second time. I had my first treatment June 1, according to the contract it should be done again. I would not have thought the other was considered the regular treatment since it was July 25. Or do you start the 3 months over at that point?

1 year ago

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christin jones

When I started the service I specifically wanted them to treat for fleas and spiders and then on my second service they said they were treating for spiders and that the flea treatment was a separate charge and if I wanted it I would have to call office and add to my service plan. If I knew they were going to sell me something I wasn’t going to get or would not honor what the salesman ‘sold’ I would have not purchased service. And I couldn’t cancel early bc I would have to pay the difference that I saved starting service.

1 year ago

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Maddie Dean

I appreciate the straight forward pricing. All of the technicians have been friendly and easy to work with. Option of additional sprayings for no extra charge is a bonus. Do wish there was a better system of notifying when next appointment is rather than a day of text message.

1 year ago

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Tim Myrtle Beach, SC

Ridd is prompt in scheduling getting back with you and getting the technicians out to your house. Earwigs have been very bad this year so they have had to keep coming out in between services but they’ve done it. No problem.

1 year ago

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Carlos Tampa, FL

Technicians have been very knowledgeable and performed quality work. Every technician took their time and have been very meticulous in job performance. Dislike is that treatment doesn’t last as long, however RiDD will keep coming out upon request.

1 year ago

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Kelsey Putteet Orlando, FL

I have had monthly service with them for about 7 months now due to german cockroaches in my kitchen. They have improved but I do feel like they should have gotten rid of them completely by now. So that's my only negative thing to say, the workers are all very friendly and helpful.

1 year ago

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Yessie Castro Evansville, IN

RIDD always lets me know when they are coming and arrives on time. Custer service is very helpful with making sure your appointment is scheduled when missed. I would recommend RIDD.

1 year ago

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Michael Lopata Augusta, GA

They have been very responsive on making sure my pest issues are addressed when needed however, I believe there salesman need to be better coached on what will be done on each visit when selling the package

1 year ago

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Lacey McIver Irmo, SC

I like that I can arrange extra visits if need be, and that they do interior and exterior control. The only thing that can be challenging is to be home for interior last minute.

1 year ago

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Blu Granger GA

I like the energy of the guy they sent. The stuff he put down actually worked on the majority of the problems but as far as the ants they’ve started one new bed near the old one that died

1 year ago

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Wendy Southport, NC

I would prefer that when you stop by every other month to spray outside that you drop a receipt in my mail so I know you were here. Bugs doing ok so far. Have seen 3 palmetto bugs in the past 3 months. Thanks Wendy

1 year ago

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Heather Reno Florence, SC

Everything was perfect but our ant problem persists. However they do say they'll come back if we still have issues after treatment. I'll have to call and see. Ants are still everywhere.

1 year ago

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April Blaut Conway, SC

The service tech was super nice and explained everything. But I’m unhappy about the bill. I was told I would be paying $45 a month and now I’m Getting bills for $70. Little confused and this needs to be rectified!

1 year ago

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Tonia Hill

Overall I’m happy with the service. I have noticed a tremendous amount of mosquitoes and flies over the last couple weeks. I was hoping my service would help relieve some of that

1 year ago

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Rigual Kissimmee, FL

I will rate 4 stars I believe all companies need to work in many areas. My experience had been a good one. Good service and the tec that comes out very educated and professional.

1 year ago

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Jasmine McCray Houston, TX

Great customer service. Very personable and knowledgeable. Scheduling was a tad wonky for maybe 2 or 3 months, but we worked it out. Highly recommend!

1 year ago

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Hunter Wilson Columbia, SC

Good service 👍. Timely. Considerate of my time and dog having to be put up and me stopping work at home due to privacy laws

1 year ago

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Joe

The treatment for fire ants was nothing more than what I can do myself—not a full yard treatment as I thought it would be.

1 year ago

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Charity

First servicing was great. The techs were on time & answered all the questions I had. Very knowledgeable & kind. I’m waiting on my 2nd service now.

1 year ago

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Latorre Orlando, FL

I like their service. I just wish they could schedule to come out on a day that I could be home and get them access to treat inside my home.

1 year ago

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Alexandria Phillips Rock Hill, SC

Higher end pest control. Great product and service, however make sure that you see the contract physically before agreeing. Customer service has strict policies, however they do try to make sure they are doing the right thing for their customers.

1 year ago Edited June 1, 2023

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Natasha Yarbrough Melbourne, FL

They are very thorough in their sweep of the border of the house. They are very good about staying away from the butterfly garden so that area is free from harm. I wish they would give us a little more notice on when they are sending someone out. I get a days notice and no time frame so I need to figure out letting them into the backyard.

1 year ago

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Charlotte Palm Bay, FL

Original service was great all the techs were terrific. In the last six months quality of service has not been as good technician is always in a hurry and doesn't do a through job, skips some areas previously done. I have spiders for the first time in months, pool area is totally shipped.

1 year ago

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Chris Price SC

They do a good job but I had to schedule my second service myself instead of it occurring on an automatic schedule.

1 year ago

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Lisa Conway, SC

They do a great job and will come back if you have any problems between services. No questions asked!

1 year ago

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Jessica Tampa, FL

A little pricey for what you get but everyone is always nice and customer service is quick to respond

1 year ago

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Kevin Yanders Rockledge, FL

Ridd does a pretty good job for the money. I wish the same tech came out every visit. Otherwise seems to work. Thx!

1 year ago

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James Florence, SC

I like how friendly and professionally the tech is when he comes into my home and around my property he fills me in and explains everything to me when I have a question and I deeply appreciate that

1 year ago

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Curtis Poarch Palm Bay, FL

I like that they treat every other month and that they clean the webs/bugs around the house most of the time. I like that they treat for more bugs than other services that cost more.

1 year ago

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Angela V

I would rather they sprayed every three months instead of every four months.

11 months ago

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Ted Little River, SC

The service was efficient applied in a timely manner and the tech was courteous.

1 year ago

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Johnson Orlando, FL

The worker(s) are polite and know what they are doing to prevent bug infestation.

1 year ago

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Erica Adkins Southport, NC

Great customer service! They would text me back and forth with any questions!

1 year ago

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Fred Florence, SC

A very congenial gentleman who did his best to answer our quedtions

1 year ago

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Craig Gillhaus Southport, NC

I find the company is very flexible and thorough in its service and scheduling.

1 year ago

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H. Vashon Brown Jr. Florence, SC

I liked they seemed to treat more pests and further away from the house.

1 year ago

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Tabitha smith Sanford, NC

Excellent customer service from Faith. I

1 year ago

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Kim Wright Columbia, SC

We rarely see any bugs since they started spraying.

1 year ago

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Danielle Houston, TX

The service is not bad, I wish they offer it a lower cost

1 year ago

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Lee Houston, TX

On time, good communication and quality services.

1 year ago

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Marlena Myrtle Beach, SC

Consistent, reliable and they do a great job!

1 year ago

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Kate

I like not having to spray the chemicals myself.

1 year ago

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M Kenan

Customer friendly service. Always polite and effecient

1 year ago

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Frank

Your notifications on when you will be treating our home

1 year ago

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Mark

Treated exterior well the interior not as well

1 year ago

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Tim Walters Riverview, FL

They do the job. Nothing wrong with meeting expectations.

1 year ago

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