Aptive Environmental

The technician was polite on time and professional. Shante greater us and explained the service to us.

Today I was at home when Larry came to service the outside of the house. He did a thorough job and he was very nice and he cares. Very happy customer today!

Technician called to let me know when he would arrive, was very polite, explained what he was using and was very specific about how to handle pets

Johnathan my representative was great and explained exactly what services he was applying today. Very respectful you man

Natural eco safe products. Billy was extremely professional and knowledgeable. He's indeed an asset to your company. Thank you very much!!!!

Roye A I found this service to be less than impressive, I believe they were out to my place 2 or 3 times and at best I saw about a 40% decrease for a about a week, after a week they were back as bad or worse every time. I called to cancel the service and was then informed that either I continue to pay for a service that dont work or I have to pay $200.00 cancelation fee which I was never informed about until I wanted to cancel (I guess, I should have known better than to trust their sales person) From my experience, this is just another trugreen company.

Leo, did a great job. Attentive and personalized the process by asking specific questions to make sure he didn't miss a thing.

Diego and his coworker are very professional at their job. Definitely the best company so far that gave me the best service.

The technician was very informative to what services she performed. Told me when she finished and asked twice if there were any other concerns.

I would never recommend this company. I am so unhappy with almost every aspect of their business and service. I was lied to about my contract. Even though I have the text messages from the sales man they tried to switch my contract for a longer more expensive one. The time line of services were more often than told to me through text which means way more money. I’ve, since starting in July, asked twice to speak to a manager and have been told there’s no one to speak with right away I have to wait for a call back and no one has called me back. I was told it takes at most a day. It’s been almost a month. The spray hasn’t worked. I still have all the same pests but even more now. I’ve been sprayed 3 service times and 2 resprays and nothing changes. So frustrated. Please save yourself headache and a waste of your money.

Malik helped us out today and he did a great job. He let us know before he came for the service and provided great service. He was courteous and efficient.

Aptive’s visit was 100 times better than terminex. Aptive treated entire yard and house de-webbed everything outside. Kody was Very professional and polite.

The work was quick and thorough. The technician, Jonathan explained what to expect ? Any precautions needed ? Overall extremely professional and meticulous.

The technician arrived while I was not home. He rang the doorbell, waited 30 seconds, then got in his truck and left without performing any services. Later that day, I received a very detailed bill outlining all of the services completed, along with products used and a reminder not to let my pets outside for a few hours. This morning I called to report the issue. The customer service agent offered to reschedule but told me he didn't have authority to refund the bill. He couldn't transfer me to anyone but assured me he would pass along the message to the customer loyalty department who would call me back. I have yet to receive a phone call. Aptive sent a technician to my house who intentionally created an invoice for services not performed. Aptive, when presented with the situation, took no steps to rectify the issue. I have video proof that the technician did NO work. He performed NO services. Yet I have a bill that he drafted and now I am expected to pay for. I would NOT recommend this company to anyone. They will tell you they have serviced your house and unless you have video surveillance such as a Ring Doorbell, you will never know if they actually serviced your house or not. And if they don't, good luck having them refund your bill.

Absolutely awful experience! All started when someone from Aptive came to my door to offer service. I signed up and explicitly asked that my bills get automatically processed for the simple reason that I don't have time to process bills and monitor them (just like I do with all my bills). I handed my credit card to the agent who created my account on his tablet, entered my credit card information and set my account for automatic payment. I was done. Or so I thought ... It happens that in the following months Aptive failed to process the bills (seems the guy made a mistake in entering my cc information) and started sending me emails and mails, that I obviously did not monitor. I was out of country for most of summer, while these unmonitored emails and mails were pouring. When I came back by end of summer, I found out Aptive put a collection company on my back. I was fuming and called them up asking what the heck happened and why I did not get a phone call or a voicemail before taking this bold step of calling a collection company. No real answer. I asked on that call to settle my account (gave the agent my cc info to process the outstanding balance), she could not waive the fees that I felt I should not be responsible for. After settling the account, I asked her to escalate the matter, request a refund of fees, reverse collection and that someone from management team gives me a follow up call to discuss these issues. A month and a half later: Nothing! And then today (a month and a half later), I again discover another mail from collection company!!!! I called again and no explanation again! Asked to talk to someone, but the agent said that they would call me back. I ended up paying (another attempt) my entire outstanding balance - same statements of not being able to transfer me to someone or wave fees, etc ... Some basic questions to finish: 1- if a customer gives you his cc info on day one and ask explicitly for auto-payment, doesn't this say he/she is a good payer? why not calling him (not talking email or mail) instead of resorting to collection company 2- why Aptive people fail to process valid credit cards (twice) 3- why they never communicate after knowing the whole story (phone calls records and tons of notes recorded), just to explain or apologize 4- why do customer need to bare all consequences for Aptive mistakes. I know Aptive enjoys a good rating on this board, but the value of a company shows when there's a problem and how they deal with it. So I hope the people who gave 5 stars to Aptive never get into a mistake that Aptive creates.

Excellent service. I’ve had the same technician several times in a row and he remembers specific issues we had & is always very cheerful & knowledgeable.

I live in Denton Tx. I was a terminix customer for years and happy with there service for the most part. A salesman stopped by and went over all the benefits of moving to Aptiv. I signed a 2 year contract. On my initial pre treatment and inspection, the service man took time to address all my concerns. A month later the first quarterly treatment was performed in 10 minutes. I have over 17000sq. Ft. Lot and was told the whole yard would be treated. Obviously, it was not. I tried to call many times and could never reach customer service in Plano Tx. There isn’t any where on their web-site to reschedule a service and they don’t have voicemail so there business model appears to 1. Get a signed contract 2. Skimp on the service the salesman promised, then 3. ignor customers when they try to speak or talk to someone about a problem. Shear genius. So , the only time you can express your concerns is on social media or the BBB or when they show up for the next quarterly treatment.

This company is a SCAM!!! I'm sure I'm forgetting some of their shenanigans but I'll give it a shot... Guy comes to our door, is very confident about their service. He promised that Aptive is superior to other pest control companies. He also said he would include their mosquito treatment for free. Turns out, he did not include the mosquito treatment. I called their headquarters and complained and they said they'd include the mosquito treatment. We've had 3 treatments and only once have they sprayed for mosquitos (side note, I'm pretty sure they spray sugar water. We have more mosquitos then we ever have...). Scheduling is not great. It sounds like an internal system, not their technicians. We have had a constant stream of bugs inside and outside the house since we've signed up. The only break we've had is when our neighbor's pest control accidentally sprayed our yard. If that's not the best review of Aptive, I don't know what is. RUN AWAY

He actually knocked on the door this time so I could acknowledge that he was here. He was a very nice man and asked me if I was seeing any problems that he could take care of