Milgard Reviews

Very helpful kind and knowledgeable customer service. Everything was so easy to navigate and schedule. The man who came and replaced our broken window was respectful and careful and also very fast in changing out the broken window. Nothing but great service from all. Thank you all so much!

The warranty case was scheduled quickly. The case involves 19 year old windows that are still covered by the Milgard guarantee! The technician who came out took care of two issues and then realized a second person would be needed for the third one. He also noted another window that needed to be replaced and added that to the order. The two technicians arrived on time and were quick and efficient with a difficult location which required working on a ladder 40 feet above the ground. Great job all the way around. Milgard is absolutely the best!

He was great. He had one wrong window, apologized and will let me know he can come back. Excellent work.

We purchased 6 replacement windows in June of 2023, due to being an older home, the two bathroom windows were custom size. Just those two windows were a total of $2,568.00. ($1,284.00 each). In December 2025, I was getting ready in the bathroom and we heard a huge pop, it was SO loud and actually a bit scary. My husband and I couldn’t figure out what it was, then realized the pane of glass on the inside, blew and cracked from top to bottom. After nearly two months, we finally heard from Milgard. I provided the order number and was informed glass warranty was not covered and would be a cost of $379.58. I asked how could this happen to such a new window, and being the pane on the inside, it clearly wasn’t hit with or by something and provided pictures. In addition, I explained after the windows had been installed we had to call someone out, as this window would not open all the way. Clearly something wasn’t right with this one window. It took them a while to figure out what the heck was wrong and after the adjustment was made, the frame was possibly compromised. The Milgard contact said it is a very rare occurrence and still not covered. I expressed my extreme frustration, we are a repeat customer, and didn’t understand how this “unique” incident could not also have a “unique” resolve. I was also given a quote from the window company we ordered through for $1,283.76. Why would I purchase a complete new window? If they were suggesting this, then that makes sense, the window was defective from the start. I let the Milgard contact know I was extremely disappointed and disheartened, that Milgard has always been a name and quality we’ve trusted and confused why they would not stand behind their product. That was 03/05 and have not received any response.

The service is exactly what you would expect from Milgard. Excellent, professional, curious and on time. The Technician was very knowledgeable and expedient in the job, a credit to Milgard. I would never buy from another company and highly recommend them.

The service tech contacted us in advance of arrival as requested. He was very polite and respectful of our home. He was knowledgeable and went about changing out our defective windows. Put up with me asking questions and had good answers.

Kyle was a top-notch technician who was able to repair the sliding track in one of our sunroom windows even though it was 35 years old and I had been told they would likely have to make a new bottom window. He also took the time to replace two unlocking openers on two bedroom windows that had been broken for many years. He definitely deserves a 5-star rating. Thank you Milgard and Kyle for such great warranty service.

fast, friendly, efficient ! the window replaced was installed over 20 yrs ago. The lifetime guarantee is no joke

Wonderful service man! VERY courteous, knowledgeable, quick and efficient and a pleasure to have in our home. Highly recommend. I just wish he had given us his name so I could make sure he gets recognition for his job well done. The window replacements (2) look amazing. We have loved these Tuscany windows since we had them installed 15 years ago. I would buy them again with no reservations at all.

Initial contact was very helpful in finding the original order (24 years ago!) for my house and confirming the measurements and identification of the 2 failed windows. The installation technician (Vicente, I think) was very quick and professional. Wore booties inside and was very good about protecting the surrounding workspace and cleaning up afterward. He was courteous to recognize that I had just prepared my lunch (he arrived just before noon) and one of the windows was in the kitchen. He opted to start with the other window so that I could finish my lunch in peace. This is the second or third time that we have contacted Milgard for warranty replacement, and every time the company has been top notch! Would recommend them to anyone interested.

This is the second time I have had to use my Milgard warranty for windows installed when my house was constructed in 1998. On both occasions they honored their warranty to the letter. Today, at no cost to me, they came out and replace three windows that had broken seals without blinking an eye. This is the kind of company I like doing business with. Further, considering the number of windows in my house I find it amazing that they have held up so well. All four windows (combination of both claims) were on the south side of my house where they get hammered by weather yet they still held up for 22 years.

It sucks when your windows show that they’ve been infiltrated in between the glass. Once you see it, the problem only grows: I waited too long to contact Millard about our problem, “as far as my wife was concerned” it was true. After several years I finally did do what the effort entails, and to my surprise and happiness, Millard came through. Great service and communication. You need to do it all online. You need to know how to gather the info. When you do the work, the effort pays off. Steve, our technician was awesome. Even after getting stung by a Hornet. Thanks for the service and support. Darrell

Sergey S is a wonderful representative of Milgard! He reflects the very high level of customer service and QUALITY that we have always identified with Milgard and Milgard products. He is exemplary of what I have always expected from Milgard over the 20+ years we have done business with Milgard for the BEST we can get for our homes. You should be VERY PROUD that you have a man of Sergey's personage keeping Milgard customers as Milgard customers for life. Thank you for this chance to sing his praises, and please, if you can, tag my record as always requesting Sergey when I need any Milgard service. Jim Wadsworth

We bought a new home, in 2004. At the time it was built it had standard stock windows. In May 2012, we had all the windows and window casings replaced on15 windows with Milgard Windows at the recommendation of our contractor and what a difference. THIS ENDED UP AS BEING ONE OF THE SMARTEST AND BEST THING I HAVE EVER DONE. Milgard Windows keeps our house quiet and warm all year around. In those 8 years we had some fogging between the glass panes on three windows. Milgard replaced these windows fast, with no questions or charges. Today 03/26/20 two Milgard’s representatives, Surge and Ross, I believe were their names, arrived after traveling from Tri-Cities, WA to our home in Liberty Lake, WA to replace two windows. They were so unbelievably fast, courteous, and a joy to talk to. They completed the work quickly & efficiently. Thanks Milgard.

I had Milgard windows installed in my whole house in 2002. Recently, I noticed a slight haze developing on the inside between two glass panels on one large front window. Since the original installation included a lifetime guarantee for the original owner, I called the original installer, Newman Replacement Windows, who promptly located my old purchase records and referred me to the manufacturer with a reference number. In calling Milgard a few days later, they had all my information in hand and scheduled a service call. Jaime, the Milgard repair specialist arrived promptly and quickly repaired my window back to new pristine shape. All this was done with no cost to me and they honored their lifetime guarantee with no hesitation. I would highly recommend Milgard for their products and guarantee follow up service along with Newman Replacement Windows of Carlsbad for all window replacement needs.

Despite there being no serial numbers on two failed window inserts in my house, the Milgard rep took into account the sales receipts for the windows I purchased over twenty-five years ago. The Milgard rep then measured the dimensions of the two failed window inserts and told me I would hear back from Milgard in a few weeks. Sure enough, I received a reply from the Milgard factory with a time window and date when an installer would visit to install the new inserts. The installer stopped by within the time window and had the new window modules installed within 20 - 30 minutes. The new inserts were clean and smear free when the installer finished. Milgard windows are great and Milgard service is second to none!! Thank you Milgard!!!!!!

Our neighbor got a dog that barked at every leaf or cat that came by. It was noisy and annoying so we looked for a way to stop the noise in our family room, We called a window installer and he reccomended Millgard. I thought it was more expensive than I expected but we did it any way. We installed a multi pane Milgard sliding glass door and the noise stopped. Ok that's what I wanted but we got more. We got a door that has never been hard to operate. It allways slides open and shut smoothly. We got a door that has a lock we can trust. I had to install special locks on the other doors . We got glass that does not alter what we see. We have a mother cheaper original door that causes wavy vision. We got an installation that has never faltered. I have had to adjust every other door in the house but the Millgartd just keeps working. I made one mistake though, I got a sliding door with no outside lock in it. And this is where Milgard service comes in, I had never contacted Milgartd because the door allways works. So after all these years I needed a locking handel. Milgard service was wonderful from the first call until they notified me they were sending me a replacement handel. And, when I asked if it would accomodate a Kwickset lock they got right back to me saying yes. In a time when internet companies do not even want to talk or make it impossible to contact them, Milgard goes out of their way to provide a great reliable product but then they back it up with great service.

We have multiple Milgard windows in our home. Recently three windows in our sun room started to haze over on the inside of the glass units. A local glass shop directed me to get in touch with Milgard's warranty dept. The Milgard staff were very helpful, we identified exactly which windows needed to be serviced and a date was immediately scheduled. This morning Sergei arrived right on time. He was impeccably polite. He quickly and efficiently swapped out the failing glass units and cleaned up the area. He was done within 40 minutes. The windows look great. The whole process was smooth, efficient, and really friendly to me as a customer. I am buying Milgard windows in the future.

I had a problem with my fiberglass double hung windows which would not slide up and down without tremendous physical effort. I searched the Milgard web site for advice but found nothing. I sent in a service request on line , suggesting an electronic response could fix my problem. Milgard chose to send a service technician to my home. Jesus, the service guy did a great job reviewing the sticky windows and he showed me how the problem is easily fixed with silicon lubricant. All this is fine, but I had to come home from work to meet Jesus which was inconvenient to do. It seems to me the whole service issue could have been handled by a maintenance note on your web site or a phone call from your service technician. Just tell me what kind of lubricant to use on fiberglass and I am good. The result was good but perhaps we could have saved both Milgard and myself quite a bit of time with an email or phone call response.

We purchased Milgard windows for our house in 1995. Recently two of them had issues. One had kind of a mildew looking substance on the lower inside between panes. The second started showing finger prints between the panes. Contacted Milgard in April. They walked me through how to file a claim, measure and identify the windows since are far from new. Set up an appointment for June to repair them. Their crew arrived in the time frame I was told. The one window was part of an 8' patio window (extremely heavy). The crew (two people) had both windows changed out in under 30 minutes. I was shocked how efficient they were...WOW! The crew was polite, business like and again, very efficient. Can't say enough about the quality of these windows, the backing from the company guaranteeing their product and the support team that makes them so great. Thank you folks at Milgard again. Would I recommend them....heck ya! RT

It has been almost 15 years since my Milgard windows were installed. Upon a recent professional window cleaning, I noticed a haze on several windows. I contacted Milgard through the company I originally purchased my windows. They promptly started a case file for me, They sent people out to replace my windows and examined the remaing windows. After their inspection, they noted defects in 5 more window panes and promptly ordered the replacements. Within a month, all the defective windows had been replaced. Employees were courteous, efficient and thoroughly cleaned up after themselves! The Temecula dispatch center was AMAZING! When Milgard says lifetime warranty, they mean it! Thank you for making this experience painless!