Milgard Reviews
9.3
Overall Score
William Sottile The Dalles, Oregon
I was happy with the arrival of the tech; However, other than fixing some locking mechanism, it turns out since the windows are so large and also double hung windows, their weight is heavy, so the heavy duty springs are just hard to work with, these springs do not help with opening or closing the windows.. granted, I accept that.. so, the only solution is to keep using a silicon lubricant with Teflon(tm) to loosen them up.. not happy with this completely. I wish HD would have been far more apprised of this issue with double hung windows. That since they are so big, opening them will be more difficult.. HD's sales guys SHOULD already KNOW this.. else I would have made a different choice.. still no feedback on the frosted window that the HD sales rep told me he listed and ordered, yet Milgard said it wasn't on the order.. this is an agreement between Milgard and Home Depot whihch I was not included in that contract, ergo, I am NOT responsible for replacing this window, and I have no confidence, that Milgard is going to rectify this, and HD will be responsible for payment, as they violated the contract.. not me..
4 months ago
Review Source
SDIGUY
What I liked most about this service call is that they DIDN"T do it the last time they were here because the technician was not confident that the replacement unit would fit! Basically he said "I'm not pulling this unit because I don't think the replacement is a correct fit" I appreciate that kind of decision making in real time. Yes it required an additional service call but I wasn't stuck with a boarded up hole because the replacement didn't fit.
4 months ago
Review Source
T Hurst Boise, Idaho
We have owned our door for less than 2 years and already have had 2 warranty claims on it.
The first was a struggle. We received a damaged door and Milgard did not want to replace it. The door was 2 weeks late coming in the first place and it is my theory that it is because they damaged it and were trying to fix it before delivery. Luckily, the business we bought the door from had outstanding customer service and they fought with Milgard until the door was replaced.
The second claim went mostly fine. Milgard agreed readily to fixing the problem, and the Milgard employee was pleasant, respectful, and got the job done quickly. He did show up a day earlier than scheduled and we did not receive a notice that he was coming until after he showed up which is not what was promised. Fortunately, I was home and so it was fine.
Overall, I would most likely never buy a Milgard product again and would not recommend others to either. I hope the "lifetime warranty" continues to work because it seems like it is a mediocre product and one we will have to continually have fixed.
4 months ago
Review Source
Lorelee C Kennewick, Washington
Hi Milgard
We were very happy with the technician that came to our home. He was very knowledgeable and took time to answer our questions and gave us excellent service.
Thanks, we appreciate how you stand by the product we purchased.
Lorelee & Kirk C.
4 months ago
Jay Sasser Kennewick, Washington
The entire process for our warranty claim was flawless. Kristi in the warranty claim dept. was very professional and helpful. The technician that did the window replacement was very polite, efficient and fast. We are very satisfied with our Milgard experience!
4 months ago
Brianna Wiltsey
Very helpful kind and knowledgeable customer service. Everything was so easy to navigate and schedule. The man who came and replaced our broken window was respectful and careful and also very fast in changing out the broken window. Nothing but great service from all. Thank you all so much!
5 months ago
Bill Buckley
The warranty case was scheduled quickly. The case involves 19 year old windows that are still covered by the Milgard guarantee! The technician who came out took care of two issues and then realized a second person would be needed for the third one. He also noted another window that needed to be replaced and added that to the order. The two technicians arrived on time and were quick and efficient with a difficult location which required working on a ladder 40 feet above the ground. Great job all the way around. Milgard is absolutely the best!
6 months ago
Review Source
Andrew Connolly
I made a claim on a large window that appeared to have a faulty latch on the dash. The tech came out earlier than scheduled and showed us how the latch was designed to operate. I learned the latch was not faulty at all, but rather operator error in how it was being closed. Thank you so much for your professionalism and assuring my dignity was intact after you left.
6 months ago
Review Source
Therese
We were very pleased with the warranty process. We contacted Milgard regarding a blemish in our picture window, right in our line of sight, that we noticed a couple of months after the installation. I provided a very detailed descreption of the defect and on what part of the window it was located. Milgard ordered the glass and scheduled the installation based on that description. The job took 15 minutes and was within the 2-hour time frame provided. Thank you Milgard for taking care of your customers!
6 months ago
Review Source
Linda & Peter E. McMinnville, Oregon
Fast efficient replacement of broken window.
Workers crossed my front lawn several times and left a trail of wet dirt and grass through my house.
Debris from window install on the sill and floor. They don't clean up after themselves.
4 months ago
Review Source
Samira
Great costumer and service. The installer were really clean, fast, helpful and did an excellent job. Ware house service people were amazing in helping us. I recommend Milgard.
4 months ago
Review Source
Justin Gust
I have been in construction for 37 years and can read a tape. i asked for replacement screen as the ones sent were too tall. I had to wait for more than two weeks for your tech top come out and confirm the screens were too tall. this cost me and you time and cost you much more than if you had just made me new screens in the first place...
Your tech was great and professional
4 months ago
Review Source
Michael Streifel
Fantastic service and product. I've had my windows for 16 years, and a couple of the window seals failed. They replaced them at no cost, and the service tech was experienced and did a great job.
5 months ago
Review Source
Suzanne Wall
SHOWED UP EARLY AND WAS VERY NICE AND WAS QUICK AND COURTEOUS! ALSO FOUND ANOTHER OF OUR WINDOWS THAT HAD ALSO FOGGED UP AND HAD LOST IT'S SEAL & STARTED THE REPLACMENT PROCEDURE FOR US.
5 months ago
Review Source
Jerilyn O'Brien
Milgard are great windows and doors. Their warranty is outstanding. If anything goes wrong they stand 100% behind their products. Their service install repairman, Jason Willer, does outstanding work. Very personable, professional, knowledgeable person. This is an amazing company.
7 months ago
Nola Milligan
Kyle was a top-notch technician who was able to repair the sliding track in one of our sunroom windows even though it was 35 years old and I had been told they would likely have to make a new bottom window. He also took the time to replace two unlocking openers on two bedroom windows that had been broken for many years. He definitely deserves a 5-star rating. Thank you Milgard and Kyle for such great warranty service.
11 months ago
Review Source
Cedric Cochin
I recently purchased a Milgard window and opted to install it myself. Unfortunately, once installed, I discovered a factory defect that wasn't visible beforehand. I contacted Milgard and they promptly dispatched a mobile repair crew to my home.
I was incredibly impressed with the crew's expertise and professionalism. They had decades of experience between them and quickly diagnosed and fixed the issue. It was clear that this was an easy fix for them, and they handled it with efficiency and care.
I'm so grateful that Milgard has such a skilled and dedicated team to address factory defects. Their prompt response and the expertise of their mobile crew turned a potentially frustrating situation into a positive one. It's reassuring to know that Milgard stands behind their products and takes customer satisfaction seriously. I highly recommend Milgard windows and their exceptional mobile repair service!
1 year ago
Review Source
Terri
I was able to order replacement part for my 26 year old patio door. But, I had to REALLY push to get to send a technician out to install. I am sure they don't like fulfilling their lifetime commitment to original homeowners that they made 25+ years ago, but there are still people, like myself, that have that clause, and it should never be something that is fulfilled. The service person I originally spoke to insisted I come to Tualatin to pick up the part(s). I had to ask to speak to his manager in order to get them to come and and install. The installer was very professional and friendly. I very much appreciate him coming out it only took a couple minutes. It would've taken me much longer, especially since I did not have the tools for the job.
2 years ago
Review Source
Angie H Vancouver, WA
I couldn't lock my Tuscany series sliding patio door in the secondary lock position to leave it slightly open. My scheduled appointment time was for 12:45p but Mike called and asked if he get come early, if course I said yes! He got right to work making the necessary adjustments and made sure everything was in alignment within the channels. He explained that my door had a primary and secondary lock. The primary being the door handle and the secondary if I wanted to leave the door slightly open at night. He made sure I didn't have any other concerns and told me that if I had any more problems to call. I really appreciated his friendly professionalism and for calling to see if he could come earlier than originally scheduled. I love my Milgard windows and how nice they look.
3 years ago
Review Source
Gary Clevenger Portland, OR
Just have to comment on Bonito your Milgard technician...,
Bonito's mannerisms and overall professionalism was very impressive, I have been a remodeler and a master of my craft for years... This glass replacement was not in the best of positions semi-behind a gas freestanding stove in the corner of our master bedroom on the ground floor. The outside is covered in landscaping plants and a little difficult to get to. Bonito was careful of the garden and did little to disturb it... But he was fast on the draw with his tools and relevant installation materials. He had this replaced in lighting speed in under 15 minutes traveling to his truck and back... Current outside temperatures in the 80's...
Well done Bonito, anyone that has the opportunity to have this Glass man on the job will do well to stay out of his way! LOL 😂 He was Glazing at brea neck speeds and very communicable in the process!
Milgard, you have an exceptional person in your employment...
Sincerely,
Gary Clevenger,
CEO, Gold Crest General, Inc.
PS, I love Milgard windows and the service for replacing our paid for glass insurance
3 years ago
Review Source
Bill
It took about a month for them to send out a technician to help with our problem. We had to call them back a couple of times before they responded with more than an email with an order number on it. Our problem was not a normal malfunction with the gears of our transoms window. The installers retrofitted the latch so we could open our loft windows 2ndstory, from the bottom first floor. The cap that was placed and fitted to the gears of the window latch is not holding properly so the 6’ pole is not connecting as it should. We couldn’t open the window using the pole crank, it could not catch with the closers gears.
The tech was able to tighten the fitting so it worked and said it would probably fail. The Milgard gears still look pristine. The cap added for our pole is what is spinning. I don’t hold Milgard at fault for this. We will try to find a replacement cap thru the installers, a very old and competent glass company in our area. We’ll see how that works. Our problem was not fixed by the Milgard Tech and we’ll see what happens in round two with the glass company who sold and installed the windows for us.
3 years ago
Review Source
Mike B Portland, OR
Corrected what was probably rightfully the retail window company induced problem so 5 stars just for that. On a somewhat negative note, this year I've had both sides of a sliding door replaced. One was due to glass breakage; the other due to wrong type glass in the original installation. The sliding door is a type that has small venetian blinds incorporated between panes. Both times the replacement panels were ordered with the controls for the venetian blinds on the wrong side. (Fortunately, the installer has apparently encountered this error a number of times so he brought panels with controls on both sides - so 5 stars for Stan too.) This is a communication problem.
4 years ago Edited October 7, 2022
Review Source
Gene Harral Idaho Falls, ID
we built our house about 14 years ago and had Milgard windows installed. since that time we have had i think every window replaced at least once. when i notice a issue with a window i call Milgard and they have a local person (JAKE) contact me . Jake is absolutely the best representative that Milgard could have here in my area. he very courteous, prompt and very professional about getting my windows installed.
Milgard may not have the very best window on the market but I guarantee that they have the best WARRANTY.
If I ever build another house I guarantee that Milgard would be my choice of windows. I am very happy with the service i receive.
4 years ago
Vernon Jackson Portland, OR
Initial contact was very helpful in finding the original order (24 years ago!) for my house and confirming the measurements and identification of the 2 failed windows. The installation technician (Vicente, I think) was very quick and professional. Wore booties inside and was very good about protecting the surrounding workspace and cleaning up afterward. He was courteous to recognize that I had just prepared my lunch (he arrived just before noon) and one of the windows was in the kitchen. He opted to start with the other window so that I could finish my lunch in peace.
This is the second or third time that we have contacted Milgard for warranty replacement, and every time the company has been top notch! Would recommend them to anyone interested.
4 years ago
Lampornis Santa Clara, CA
This is the second time I have had to use my Milgard warranty for windows installed when my house was constructed in 1998. On both occasions they honored their warranty to the letter. Today, at no cost to me, they came out and replace three windows that had broken seals without blinking an eye. This is the kind of company I like doing business with. Further, considering the number of windows in my house I find it amazing that they have held up so well. All four windows (combination of both claims) were on the south side of my house where they get hammered by weather yet they still held up for 22 years.
5 years ago
Darrell
It sucks when your windows show that they’ve been infiltrated in between the glass. Once you see it, the problem only grows:
I waited too long to contact Millard about our problem, “as far as my wife was concerned” it was true.
After several years I finally did do what the effort entails, and to my surprise and happiness, Millard came through. Great service and communication.
You need to do it all online. You need to know how to gather the info. When you do the work, the effort pays off.
Steve, our technician was awesome. Even after getting stung by a Hornet.
Thanks for the service and support.
Darrell
5 years ago
jameswadsworth Portland, OR
Sergey S is a wonderful representative of Milgard! He reflects the very high level of customer service and QUALITY that we have always identified with Milgard and
Milgard products. He is exemplary of what I have always expected from Milgard over the 20+ years we have done business with Milgard for the BEST we can get for our homes. You should be VERY PROUD that you have a man of Sergey's personage keeping Milgard customers as Milgard customers for life. Thank you for this chance to sing his praises, and please, if you can, tag my record as always requesting Sergey when I need any Milgard service. Jim Wadsworth
6 years ago
David Haderlie Spokane, WA
We bought a new home, in 2004. At the time it was built it had standard stock windows. In May 2012, we had all the windows and window casings replaced on15 windows with Milgard Windows at the recommendation of our contractor and what a difference. THIS ENDED UP AS BEING ONE OF THE SMARTEST AND BEST THING I HAVE EVER DONE. Milgard Windows keeps our house quiet and warm all year around. In those 8 years we had some fogging between the glass panes on three windows. Milgard replaced these windows fast, with no questions or charges. Today 03/26/20 two Milgard’s representatives, Surge and Ross, I believe were their names, arrived after traveling from Tri-Cities, WA to our home in Liberty Lake, WA to replace two windows. They were so unbelievably fast, courteous, and a joy to talk to. They completed the work quickly & efficiently.
Thanks Milgard.
6 years ago
Richard Hostin Carlsbad, CA
I had Milgard windows installed in my whole house in 2002. Recently, I noticed a slight haze developing on the inside between two glass panels on one large front window. Since the original installation included a lifetime guarantee for the original owner, I called the original installer, Newman Replacement Windows, who promptly located my old purchase records and referred me to the manufacturer with a reference number. In calling Milgard a few days later, they had all my information in hand and scheduled a service call.
Jaime, the Milgard repair specialist arrived promptly and quickly repaired my window back to new pristine shape. All this was done with no cost to me and they honored their lifetime guarantee with no hesitation.
I would highly recommend Milgard for their products and guarantee follow up service along with Newman Replacement Windows of Carlsbad for all window replacement needs.
8 years ago
Joseph Metzger Mountain View, CA
Despite there being no serial numbers on two failed window inserts in my house, the Milgard rep took into account the sales receipts for the windows I purchased over twenty-five years ago.
The Milgard rep then measured the dimensions of the two failed window inserts and told me I would hear back from Milgard in a few weeks.
Sure enough, I received a reply from the Milgard factory with a time window and date when an installer would visit to install the new inserts.
The installer stopped by within the time window and had the new window modules installed within 20 - 30 minutes.
The new inserts were clean and smear free when the installer finished.
Milgard windows are great and Milgard service is second to none!!
Thank you Milgard!!!!!!
8 years ago
Bill Weaver Tempe, AZ
Our neighbor got a dog that barked at every leaf or cat that came by. It was noisy and annoying so we looked for a way to stop the noise in our family room, We called a window installer and he reccomended Millgard. I thought it was more expensive than I expected but we did it any way.
We installed a multi pane Milgard sliding glass door and the noise stopped.
Ok that's what I wanted but we got more.
We got a door that has never been hard to operate. It allways slides open and shut smoothly.
We got a door that has a lock we can trust. I had to install special locks on the other doors .
We got glass that does not alter what we see. We have a mother cheaper original door that causes wavy vision.
We got an installation that has never faltered. I have had to adjust every other door in the house but the Millgartd just keeps working.
I made one mistake though, I got a sliding door with no outside lock in it. And this is where Milgard service comes in, I had never contacted Milgartd because the door allways works. So after all these years I needed a locking handel. Milgard service was wonderful from the first call until they notified me they were sending me a replacement handel. And, when I asked if it would accomodate a Kwickset lock they got right back to me saying yes.
In a time when internet companies do not even want to talk or make it impossible to contact them, Milgard goes out of their way to provide a great reliable product but then they back it up with great service.
8 years ago
Phillip Brandt Portland, OR
We have multiple Milgard windows in our home. Recently three windows in our sun room started to haze over on the inside of the glass units. A local glass shop directed me to get in touch with Milgard's warranty dept. The Milgard staff were very helpful, we identified exactly which windows needed to be serviced and a date was immediately scheduled.
This morning Sergei arrived right on time. He was impeccably polite. He quickly and efficiently swapped out the failing glass units and cleaned up the area. He was done within 40 minutes. The windows look great.
The whole process was smooth, efficient, and really friendly to me as a customer. I am buying Milgard windows in the future.
8 years ago
JAMES QUADERER Sunnyvale, CA
I had a problem with my fiberglass double hung windows which would not slide up and down without tremendous physical effort. I searched the Milgard web site for advice but found nothing. I sent in a service request on line , suggesting an electronic response could fix my problem. Milgard chose to send a service technician to my home. Jesus, the service guy did a great job reviewing the sticky windows and he showed me how the problem is easily fixed with silicon lubricant. All this is fine, but I had to come home from work to meet Jesus which was inconvenient to do. It seems to me the whole service issue could have been handled by a maintenance note on your web site or a phone call from your service technician. Just tell me what kind of lubricant to use on fiberglass and I am good. The result was good but perhaps we could have saved both Milgard and myself quite a bit of time with an email or phone call response.
8 years ago
Roger Thomas Rainier, OR
We purchased Milgard windows for our house in 1995. Recently two of them had issues. One had kind of a mildew looking substance on the lower inside between panes. The second started showing finger prints between the panes. Contacted Milgard in April. They walked me through how to file a claim, measure and identify the windows since are far from new. Set up an appointment for June to repair them. Their crew arrived in the time frame I was told. The one window was part of an 8' patio window (extremely heavy). The crew (two people) had both windows changed out in under 30 minutes. I was shocked how efficient they were...WOW! The crew was polite, business like and again, very efficient.
Can't say enough about the quality of these windows, the backing from the company guaranteeing their product and the support team that makes them so great. Thank you folks at Milgard again. Would I recommend them....heck ya! RT
8 years ago
HeIdi Mairena Orange, CA
It has been almost 15 years since my Milgard windows were installed. Upon a recent professional window cleaning, I noticed a haze on several windows. I contacted Milgard through the company I originally purchased my windows. They promptly started a case file for me, They sent people out to replace my windows and examined the remaing windows. After their inspection, they noted defects in 5 more window panes and promptly ordered the replacements. Within a month, all the defective windows had been replaced. Employees were courteous, efficient and thoroughly cleaned up after themselves! The Temecula dispatch center was AMAZING! When Milgard says lifetime warranty, they mean it! Thank you for making this experience painless!
8 years ago Edited September 14, 2021
Vicki McWhite Denver, CO
i love your windows. they are so beautiful and easy to open! I used to struggle to get my old windows open. Then I got my Milgard windows and what a difference! Then, I found myself having to replace glass in two windows. Wow! I found out all about your wonderful guarantee/warranty. Your customer service was excellent. From setting up the appointment to the arrival of my glass replacement. And my window replacement technician, Winston, was very very professional. He came in and completed the work in surprising time. Everything was clean and ready to go. He thoroughly explained what I needed to do over the next few days to guarantee a successful seal on my windows. Hold onto that guy! He should make you proud!
8 years ago
Mike Montoya Pacifica, CA
I remodeled my home 10 years ago, installing new wood clad Milgard windows throughout. I recently noticed moisture in one of my living room window panels. I immediately contacted Milgard service through their website, completed the brief service request and within a few short days received a service date. The technician arrived right on time. He inspected and measured the panel for replacement. Shortly thereafter, I received another email scheduling the installation appointment. The pleasant service technician again arrived right on time and quickly installed a new panel replacement. The area was left clean and the window looks great! I can't imagine how the whole process could have been better. Great Job! Thank you!
8 years ago
Kathy Flynn Lafayette, OR
Due to a late in the year installation of new windows, we did not try to open our bedroom windows until late April. One of the casement windows started to fall out of the frame as it was opened. We called the contractor who installed them 3 times and he never returned our calls. We then contacted Milgard, who routed our service request to our area and set up an appointment. The Milgard service man showed up early and took care of the problem in less than 5 minutes. He also took care of another installer error in just a few minutes. These are beautiful windows and the problems were in the installation, not in the manufacturing. The Milgard rep was congenial and efficient.
8 years ago
Ken Tracy Gresham, OR
We purchased skylights from Milgard for our home in the 90's and most recently discovered one was leaking and another the seal had broken. I contacted Milgard about the repair, even though they do not manufacture skylights any longer they offered to replace them under their lifetime warranty. This was a painless process, they provided me a date for the replacement and showed up exactly when they said they would. I'm always sceptical of "lifetime warranty" offers but Milgard truly stands behind their commitments. I would highly recommend Milgard to anyone considering purchasing new windows without reservation.
8 years ago
Review Source
Marie LaFave
Repairman was very prompt, courteous, and friendly. It took him less than time than I expected and he left everything clean and neat.
Thank you very much!
4 months ago
Review Source
Maitland’s
The gentlemen that installed the window were very professional, kind, careful, clean and quick. We appreciate it very much and we want to thank you.
Thank you
The Maitland’s
7 months ago
John C. Berggreen
The service is exactly what you would expect from Milgard. Excellent, professional, curious and on time. The Technician was very knowledgeable and expedient in the job, a credit to Milgard. I would never buy from another company and highly recommend them.
9 months ago
Marvin Eggleston
The service tech contacted us in advance of arrival as requested. He was very polite and respectful of our home. He was knowledgeable and went about changing out our defective windows. Put up with me asking questions and had good answers.
10 months ago
Review Source
John M.
Two new windows had minor issues: operational and cosmetic. Milgard technician arrived on time, diagnosed the issues, had the tools and parts to repair, and completed the repairs. Very satisfied with warranty follow-up by Milgard.
10 months ago
Judy Squires
Wonderful service man! VERY courteous, knowledgeable, quick and efficient and a pleasure to have in our home. Highly recommend. I just wish he had given us his name so I could make sure he gets recognition for his job well done.
The window replacements (2) look amazing. We have loved these Tuscany windows since we had them installed 15 years ago. I would buy them again with no reservations at all.
1 year ago
Review Source
LindaLou Montana
Your technician visited our house this morning to address the issues we were experiencing with our bedroom window. He was very personable, efficient, and knowledgeable. He recognized the problems right away and made the necessary adjustments. He explained the operation of the window and what the problem was. We couldn't be more pleased. Garth and Linda C
1 year ago
PT urbo
Tech arrived at time specified, was VERY respectful of our property (brand new wood floors) and very friendly. He was extremely quick and professional while doing the window pane replacement, and even cleaned the newly installed panes after installation . . . in spite of the rain falling.
The quality and durability of our Milgard windows is nice, however the stellar service provided by Milgard (and specifically by this window tech), is so refreshing. We are greatly appreciative of Milgard and it's employees. Thank You.
1 year ago
Review Source
Beverly
Milgard was excellent from start to finish. They replied to my request for service right away and were very communicative every step of the way. They replaced any windows that I had problems with and did it promptly. I am extremely pleased and impressed with this company and would highly recommend them! Thank you for standing behind yiur product Milgard!
1 year ago
Review Source
Tom Staly
Milgard makes good on the lifetime window warranty for our home. Weeks ago measurements were taken and yesterday a worker replaced two sliding windows which had failed seals. The replacement windows are like new. Our home was built in 1997 with Milgard windows throughout. Over the years a few windows have failed and been replaced. We are very satisfied with Milgard windows.
1 year ago
Review Source
Joseph Kosanovic
The customer service aspect of Milgard should be the deciding factor when purchasing new or replacement windows. My experience has exceeded my expectations. From the moment I notified the company of an issue, they did everything right. My Midgard windows are 13 years old still looking great. Milgard stands behind their products. I am more the satisfied and highly recommend their products. Five Stars.
2 years ago
