Milgard Reviews
9.3
Overall Score
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Dave C
great service, competent tech. polite and business-like. i have more work to complete and will look to get some estimates through my contractor, Erik Kuehl.
1 week ago
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Stephen Smiley
Exceptional from start to Finnish! Professional, customer focused. easy to understand, skilled, kind, funny, fast replacement will skilled tradesmen!
1 week ago
John C. Berggreen
The service is exactly what you would expect from Milgard. Excellent, professional, curious and on time. The Technician was very knowledgeable and expedient in the job, a credit to Milgard. I would never buy from another company and highly recommend them.
2 months ago
Marvin Eggleston
The service tech contacted us in advance of arrival as requested. He was very polite and respectful of our home. He was knowledgeable and went about changing out our defective windows. Put up with me asking questions and had good answers.
2 months ago
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Steven K
great service and a quick remedy, helpful and informative members of the crew that arrived
22 hours ago
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John M.
Two new windows had minor issues: operational and cosmetic. Milgard technician arrived on time, diagnosed the issues, had the tools and parts to repair, and completed the repairs. Very satisfied with warranty follow-up by Milgard.
2 months ago
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Doug Gilford
Timely, polite, clean contractors replaced our defective window under warranty.
16 hours ago
Nola Milligan
Kyle was a top-notch technician who was able to repair the sliding track in one of our sunroom windows even though it was 35 years old and I had been told they would likely have to make a new bottom window. He also took the time to replace two unlocking openers on two bedroom windows that had been broken for many years. He definitely deserves a 5-star rating. Thank you Milgard and Kyle for such great warranty service.
4 months ago
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Melvin D Jackson
Your agent arrived on time and finished his work in 15 minutes. I was totally surprised. Workman who arrives on time or early is a lost art.
1 month ago
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W Thomas Soeldner (Tom)
Making the appointment was easy and the telephone facilitator was cordial and helpful. The service person was also very cordial and helpful. He did the work quickly and professionally.
3 months ago
William Sweet
Poor customer service for warranty repair.
I have been trying to get a double hung window repaired going on two months.
My last conversation I tried to get a general time for the service call and I was put on hold for over a half hour, the girl on the line never returned.
Still working on the service call, I will update if they ever return my call.
3 months ago
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Sandy Hubrich
Due to moisture I had new glass put in my French Doors. The guys that came to install the new glass doors were very professional and friendly. I highly recommended Milgard because of their life time warranty and quality of their windows.
4 months ago
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Dwane
Milgard service is very busy and can take some time to get a repair scheduled and completed. The service man was on time and very efficient. Everything seemed to go well. The $500 to replace the small window seems a bit high but it’s been a while since I have had to deal with window replacement. I have been happy with my Milgard windows and the warranty provided.
4 months ago
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Jon K
Excellent customer service helping in getting a replacement under warranty for a window that had failed and clouded up. Website is easy to navigate, and customer service communications was excellent. The tech who was here today to replace the window was excellent, professional and had great customer facing skills.
5 months ago
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Denise Parkinson
I had an issue covered by warranty....the windows were replaced yesterday. My house is only 12 years old & Milgard didnt hesitate to honor & process my warranty request.
The tech that I stalled new windows was timely, courteous & professional. Im a highly satisfied homeowner!
5 months ago
Judy Squires
Wonderful service man! VERY courteous, knowledgeable, quick and efficient and a pleasure to have in our home. Highly recommend. I just wish he had given us his name so I could make sure he gets recognition for his job well done.
The window replacements (2) look amazing. We have loved these Tuscany windows since we had them installed 15 years ago. I would buy them again with no reservations at all.
7 months ago
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LindaLou Montana
Your technician visited our house this morning to address the issues we were experiencing with our bedroom window. He was very personable, efficient, and knowledgeable. He recognized the problems right away and made the necessary adjustments. He explained the operation of the window and what the problem was. We couldn't be more pleased. Garth and Linda C
7 months ago
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AaronS
Arrived exactly as scheduled, replaced panes quickly, did not leave a mess, very friendly. BTW, all my other windows are Milgard that have performed well for 20 years now!
3 months ago
Steve Bollock
Kyle was in a hurry and seemed to struggle to really make everything functional in the smoothest way. The main front door still sticks when closed and the secondary door has a lock that is still less than 100% easy. As elders these small issues loom large when half of our friends cannot open it in one normal pull. Does that door need to be replaced??
4 months ago
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Heather Gordon
Excellent service. Arrived on time. Was efficient and professional. Noticed a new issue and said he would take care of it. I am super happy with you guys all the way around!
4 months ago
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Crosswater
Milgard makes top of the line vinyl windows, product is solid. When something doesn't go perfectly, Milgard is first in class with warranty and service!
-Ross Masters
Crosswater Development Company
4 months ago
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JMickyB
Your technician arrived on-time (actually about two minutes early ), was pleasant and courteous, and finished the job very quickly. He left no mess , did not disturb anything in the house, or damage plants outside.
4 months ago
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Erik Nelson
Fifth or sixth time that installer or Millard has been out looking at the same slider. Each time they do their best and they try and get the door working as well as I can at the time and then days or weeks later it starts failing again to the point where you can’t even open the slider sometimes. I’ve asked for the door to be replaced. It’s just not acceptable for an expensive sliding glass door not to work.
4 months ago
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Kathy MacNeill
The contractor that did the installation was very friendly and efficient. It didn’t seem like he was here hardly any time at all. He didn’t leave a mess. The new window is beautiful. I really appreciate the lifetime guarantee that your windows come with.
5 months ago
Earl Frye
I had a problem with the rubber seals coming displaced in 4 of our windows. I visited with Luca in customer service. He had a window tech at my home in a week that fixed our windows. Then did a follow up to insure our satisfaction. Great customer service .
6 months ago
Richard
The no fuss replacement of our Milgard window panes, that had broken seals. The process was simple, Milgard stood behind their lifetime guarantee. When something goes wrong, that is when you find out how good or bad the company is. Milgard came through with flying colors!
6 months ago
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Bill Bailey
Customer service was outstanding from start to finish, we had some problems with skylights in our home needing service Milgard sent Kyle to access the issues, acknowledged the problems and replaced the needed items with upmost of professionalism and quality. Could not be happier, thank you Milgard.
6 months ago
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Mitch Hopping
The two men (Norm and I don’t remember the other man’s name) who came out to replace my windows were professional and fast.
However, customer service dropped the ball several times; my service date was changed without notification (one of the service people had a family situation and had to cancel my appointment…customer service failed to call and let me know), when I called customer service I was told I needed to speak with someone who was on the phone but they would call me back…no call back, I called customer service the following day and finally talked with someone who scheduled my service date.
The only reason I left a 3 star review is the quality of the to service men who installed my replacement windows.
7 months ago
Nancy Lue
We feel we are well taken care from the coordination with Lauren to service by Irakli O! Lauren is very patient and helpful to arrange the service and Irakli is very skillful and friendly to repair the units. He is organized, methodical and paying attention to details! Outstanding working attitude and extremely helpful to us!
7 months ago
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Brittany Vik
Initially I was told I would have to live with the film on the outside of my window or pay for a replacement myself. Then after I figured out that it was because the low e coating was on the wrong side, then I was offered a replacement. I wasnt impressed with that process but the guy who i was dealing with was nice to me overall. The technician who came to fix it was very professional and nice. In the end we were appreciative.
8 months ago
PT urbo
Tech arrived at time specified, was VERY respectful of our property (brand new wood floors) and very friendly. He was extremely quick and professional while doing the window pane replacement, and even cleaned the newly installed panes after installation . . . in spite of the rain falling.
The quality and durability of our Milgard windows is nice, however the stellar service provided by Milgard (and specifically by this window tech), is so refreshing. We are greatly appreciative of Milgard and it's employees. Thank You.
9 months ago
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Beverly
Milgard was excellent from start to finish. They replied to my request for service right away and were very communicative every step of the way. They replaced any windows that I had problems with and did it promptly. I am extremely pleased and impressed with this company and would highly recommend them! Thank you for standing behind yiur product Milgard!
9 months ago
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TheCoz91
Got in, got out. Looks great. Also really cool that they covered this issue. very impressed.
1 month ago
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Dale Saari
Norman was prompt, courteous and professional with no interruption to our lifestyle.
1 month ago
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Cedric Cochin
I recently purchased a Milgard window and opted to install it myself. Unfortunately, once installed, I discovered a factory defect that wasn't visible beforehand. I contacted Milgard and they promptly dispatched a mobile repair crew to my home.
I was incredibly impressed with the crew's expertise and professionalism. They had decades of experience between them and quickly diagnosed and fixed the issue. It was clear that this was an easy fix for them, and they handled it with efficiency and care.
I'm so grateful that Milgard has such a skilled and dedicated team to address factory defects. Their prompt response and the expertise of their mobile crew turned a potentially frustrating situation into a positive one. It's reassuring to know that Milgard stands behind their products and takes customer satisfaction seriously. I highly recommend Milgard windows and their exceptional mobile repair service!
1 year ago
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Terri
I was able to order replacement part for my 26 year old patio door. But, I had to REALLY push to get to send a technician out to install. I am sure they don't like fulfilling their lifetime commitment to original homeowners that they made 25+ years ago, but there are still people, like myself, that have that clause, and it should never be something that is fulfilled. The service person I originally spoke to insisted I come to Tualatin to pick up the part(s). I had to ask to speak to his manager in order to get them to come and and install. The installer was very professional and friendly. I very much appreciate him coming out it only took a couple minutes. It would've taken me much longer, especially since I did not have the tools for the job.
1 year ago
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Angie H Vancouver, WA
I couldn't lock my Tuscany series sliding patio door in the secondary lock position to leave it slightly open. My scheduled appointment time was for 12:45p but Mike called and asked if he get come early, if course I said yes! He got right to work making the necessary adjustments and made sure everything was in alignment within the channels. He explained that my door had a primary and secondary lock. The primary being the door handle and the secondary if I wanted to leave the door slightly open at night. He made sure I didn't have any other concerns and told me that if I had any more problems to call. I really appreciated his friendly professionalism and for calling to see if he could come earlier than originally scheduled. I love my Milgard windows and how nice they look.
2 years ago
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Gary Clevenger Portland, OR
Just have to comment on Bonito your Milgard technician...,
Bonito's mannerisms and overall professionalism was very impressive, I have been a remodeler and a master of my craft for years... This glass replacement was not in the best of positions semi-behind a gas freestanding stove in the corner of our master bedroom on the ground floor. The outside is covered in landscaping plants and a little difficult to get to. Bonito was careful of the garden and did little to disturb it... But he was fast on the draw with his tools and relevant installation materials. He had this replaced in lighting speed in under 15 minutes traveling to his truck and back... Current outside temperatures in the 80's...
Well done Bonito, anyone that has the opportunity to have this Glass man on the job will do well to stay out of his way! LOL 😂 He was Glazing at brea neck speeds and very communicable in the process!
Milgard, you have an exceptional person in your employment...
Sincerely,
Gary Clevenger,
CEO, Gold Crest General, Inc.
PS, I love Milgard windows and the service for replacing our paid for glass insurance
2 years ago
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Bill
It took about a month for them to send out a technician to help with our problem. We had to call them back a couple of times before they responded with more than an email with an order number on it. Our problem was not a normal malfunction with the gears of our transoms window. The installers retrofitted the latch so we could open our loft windows 2ndstory, from the bottom first floor. The cap that was placed and fitted to the gears of the window latch is not holding properly so the 6’ pole is not connecting as it should. We couldn’t open the window using the pole crank, it could not catch with the closers gears.
The tech was able to tighten the fitting so it worked and said it would probably fail. The Milgard gears still look pristine. The cap added for our pole is what is spinning. I don’t hold Milgard at fault for this. We will try to find a replacement cap thru the installers, a very old and competent glass company in our area. We’ll see how that works. Our problem was not fixed by the Milgard Tech and we’ll see what happens in round two with the glass company who sold and installed the windows for us.
3 years ago
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Mike B Portland, OR
Corrected what was probably rightfully the retail window company induced problem so 5 stars just for that. On a somewhat negative note, this year I've had both sides of a sliding door replaced. One was due to glass breakage; the other due to wrong type glass in the original installation. The sliding door is a type that has small venetian blinds incorporated between panes. Both times the replacement panels were ordered with the controls for the venetian blinds on the wrong side. (Fortunately, the installer has apparently encountered this error a number of times so he brought panels with controls on both sides - so 5 stars for Stan too.) This is a communication problem.
3 years ago Edited October 7, 2022
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Gene Harral Idaho Falls, ID
we built our house about 14 years ago and had Milgard windows installed. since that time we have had i think every window replaced at least once. when i notice a issue with a window i call Milgard and they have a local person (JAKE) contact me . Jake is absolutely the best representative that Milgard could have here in my area. he very courteous, prompt and very professional about getting my windows installed.
Milgard may not have the very best window on the market but I guarantee that they have the best WARRANTY.
If I ever build another house I guarantee that Milgard would be my choice of windows. I am very happy with the service i receive.
3 years ago
Vernon Jackson Portland, OR
Initial contact was very helpful in finding the original order (24 years ago!) for my house and confirming the measurements and identification of the 2 failed windows. The installation technician (Vicente, I think) was very quick and professional. Wore booties inside and was very good about protecting the surrounding workspace and cleaning up afterward. He was courteous to recognize that I had just prepared my lunch (he arrived just before noon) and one of the windows was in the kitchen. He opted to start with the other window so that I could finish my lunch in peace.
This is the second or third time that we have contacted Milgard for warranty replacement, and every time the company has been top notch! Would recommend them to anyone interested.
4 years ago
Lampornis Santa Clara, CA
This is the second time I have had to use my Milgard warranty for windows installed when my house was constructed in 1998. On both occasions they honored their warranty to the letter. Today, at no cost to me, they came out and replace three windows that had broken seals without blinking an eye. This is the kind of company I like doing business with. Further, considering the number of windows in my house I find it amazing that they have held up so well. All four windows (combination of both claims) were on the south side of my house where they get hammered by weather yet they still held up for 22 years.
4 years ago
Darrell
It sucks when your windows show that they’ve been infiltrated in between the glass. Once you see it, the problem only grows:
I waited too long to contact Millard about our problem, “as far as my wife was concerned” it was true.
After several years I finally did do what the effort entails, and to my surprise and happiness, Millard came through. Great service and communication.
You need to do it all online. You need to know how to gather the info. When you do the work, the effort pays off.
Steve, our technician was awesome. Even after getting stung by a Hornet.
Thanks for the service and support.
Darrell
5 years ago
jameswadsworth Portland, OR
Sergey S is a wonderful representative of Milgard! He reflects the very high level of customer service and QUALITY that we have always identified with Milgard and
Milgard products. He is exemplary of what I have always expected from Milgard over the 20+ years we have done business with Milgard for the BEST we can get for our homes. You should be VERY PROUD that you have a man of Sergey's personage keeping Milgard customers as Milgard customers for life. Thank you for this chance to sing his praises, and please, if you can, tag my record as always requesting Sergey when I need any Milgard service. Jim Wadsworth
5 years ago
David Haderlie Spokane, WA
We bought a new home, in 2004. At the time it was built it had standard stock windows. In May 2012, we had all the windows and window casings replaced on15 windows with Milgard Windows at the recommendation of our contractor and what a difference. THIS ENDED UP AS BEING ONE OF THE SMARTEST AND BEST THING I HAVE EVER DONE. Milgard Windows keeps our house quiet and warm all year around. In those 8 years we had some fogging between the glass panes on three windows. Milgard replaced these windows fast, with no questions or charges. Today 03/26/20 two Milgard’s representatives, Surge and Ross, I believe were their names, arrived after traveling from Tri-Cities, WA to our home in Liberty Lake, WA to replace two windows. They were so unbelievably fast, courteous, and a joy to talk to. They completed the work quickly & efficiently.
Thanks Milgard.
5 years ago
Richard Hostin Carlsbad, CA
I had Milgard windows installed in my whole house in 2002. Recently, I noticed a slight haze developing on the inside between two glass panels on one large front window. Since the original installation included a lifetime guarantee for the original owner, I called the original installer, Newman Replacement Windows, who promptly located my old purchase records and referred me to the manufacturer with a reference number. In calling Milgard a few days later, they had all my information in hand and scheduled a service call.
Jaime, the Milgard repair specialist arrived promptly and quickly repaired my window back to new pristine shape. All this was done with no cost to me and they honored their lifetime guarantee with no hesitation.
I would highly recommend Milgard for their products and guarantee follow up service along with Newman Replacement Windows of Carlsbad for all window replacement needs.
7 years ago
Joseph Metzger Mountain View, CA
Despite there being no serial numbers on two failed window inserts in my house, the Milgard rep took into account the sales receipts for the windows I purchased over twenty-five years ago.
The Milgard rep then measured the dimensions of the two failed window inserts and told me I would hear back from Milgard in a few weeks.
Sure enough, I received a reply from the Milgard factory with a time window and date when an installer would visit to install the new inserts.
The installer stopped by within the time window and had the new window modules installed within 20 - 30 minutes.
The new inserts were clean and smear free when the installer finished.
Milgard windows are great and Milgard service is second to none!!
Thank you Milgard!!!!!!
7 years ago
Bill Weaver Tempe, AZ
Our neighbor got a dog that barked at every leaf or cat that came by. It was noisy and annoying so we looked for a way to stop the noise in our family room, We called a window installer and he reccomended Millgard. I thought it was more expensive than I expected but we did it any way.
We installed a multi pane Milgard sliding glass door and the noise stopped.
Ok that's what I wanted but we got more.
We got a door that has never been hard to operate. It allways slides open and shut smoothly.
We got a door that has a lock we can trust. I had to install special locks on the other doors .
We got glass that does not alter what we see. We have a mother cheaper original door that causes wavy vision.
We got an installation that has never faltered. I have had to adjust every other door in the house but the Millgartd just keeps working.
I made one mistake though, I got a sliding door with no outside lock in it. And this is where Milgard service comes in, I had never contacted Milgartd because the door allways works. So after all these years I needed a locking handel. Milgard service was wonderful from the first call until they notified me they were sending me a replacement handel. And, when I asked if it would accomodate a Kwickset lock they got right back to me saying yes.
In a time when internet companies do not even want to talk or make it impossible to contact them, Milgard goes out of their way to provide a great reliable product but then they back it up with great service.
7 years ago
Phillip Brandt Portland, OR
We have multiple Milgard windows in our home. Recently three windows in our sun room started to haze over on the inside of the glass units. A local glass shop directed me to get in touch with Milgard's warranty dept. The Milgard staff were very helpful, we identified exactly which windows needed to be serviced and a date was immediately scheduled.
This morning Sergei arrived right on time. He was impeccably polite. He quickly and efficiently swapped out the failing glass units and cleaned up the area. He was done within 40 minutes. The windows look great.
The whole process was smooth, efficient, and really friendly to me as a customer. I am buying Milgard windows in the future.
7 years ago
