Milgard Reviews
8.1
Overall Score
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Window issues
To begin with we had several large windows that wouldn't close of lock. We contacted our sales people, and he came out and looked at the problem and made the appointment. After that, someone called out the contractor and they came and reset the windows. Now they worked. I contacted my representative and told him that the windows were now working but we still needed the beading reinstalled. He suggested the warranty people still come out and do the work. They were supposed to arrive by 2 and I guess it was closer to 4 when they got there. They realized that the windows were working, but didn't have the beading to fix that part of the glass. I contacted my rep and he will follow up.
3 days ago
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Cedric Cochin
I recently purchased a Milgard window and opted to install it myself. Unfortunately, once installed, I discovered a factory defect that wasn't visible beforehand. I contacted Milgard and they promptly dispatched a mobile repair crew to my home.
I was incredibly impressed with the crew's expertise and professionalism. They had decades of experience between them and quickly diagnosed and fixed the issue. It was clear that this was an easy fix for them, and they handled it with efficiency and care.
I'm so grateful that Milgard has such a skilled and dedicated team to address factory defects. Their prompt response and the expertise of their mobile crew turned a potentially frustrating situation into a positive one. It's reassuring to know that Milgard stands behind their products and takes customer satisfaction seriously. I highly recommend Milgard windows and their exceptional mobile repair service!
2 weeks ago
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Steph Frye
It was perfect all around. Vitaliy Inzhirov was professional and polite and saw right away that we didn't need complete window replacement, just trim, clean, and seal.
Thank you to all who helped get this done.
1 week ago
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Samantha Hatch
The installer said he was in training with Milgard, but basically he was a skilled glass man and he was.
You made a good pick when you hired this young man. He was clean and organized and a professional.
3 weeks ago
George Dyer
Our original appointment date was missed by the company and they apologized. The rescheduled appointment was met and handled efficiently.
4 days ago
Scott Sarber
Guys were professional, answered all my questions, even provided some extras to stop dust coming in other windows not on their list.
1 week ago
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Jeffrey Bloom
Service tech arrived right in the middle of the expected time window. Had both glass panels replaced in <30 mins. No mess, no fuss, and everything fit perfectly!
3 weeks ago
maryannecarlson@msn.com
The process was very easy and quick. They replaced the glass in a patio door that was 33 years old otherwise I would’ve had to buy a new patio door. Their lift time warranty really works.
1 month ago
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Maureen Swartz
The service was great and the technicians were helpful, my only criticism is the windows were installed dirty with sticker residue. I had to go out on the roof and clean them. Considering the tech was on the roof already it would have courteous to remove the sticker residue.
Thank you-
1 month ago
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Gert and Al S
Service tech was friendly, knowledgeable, and after testing our door problem, knew exactly what to do to alleviate the problem. Now, our slider locks securely in both the closed and open/vent positions. Love this door!
1 month ago
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Joseph Kosanovic
The customer service aspect of Milgard should be the deciding factor when purchasing new or replacement windows. My experience has exceeded my expectations. From the moment I notified the company of an issue, they did everything right. My Midgard windows are 13 years old still looking great. Milgard stands behind their products. I am more the satisfied and highly recommend their products. Five Stars.
3 months ago
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John Plummer
The technician that came to service my warranty issue was on time, friendly, efficient and tidy. Thank you, I'm a happy customer
2 weeks ago
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George Young
Service person was punctual, very courteous and respectful. BRAVO, CHEERS, HURRAH!!!
THESE ARE COMPLIMENTS TO YOU AND YOUR PEOPLE!!!!!!!!!!!!!!!!!!!!!!
1 month ago
judy mckinney
I purchased my window through a retailer and Milgard continues to maintain the warranty. The service is always without question and with friendly and competent service.
1 month ago
Will Priest
The windows were mostly in great shape when installed, although a couple required technical work. Milgard’s customer service team were prompt and helpful in getting our small issues resolved completely.
2 months ago
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Ken Hector
Warranty work. Fulfilled guarantee. Quality work. Installers professional and friendly.
Only complaint is service was scheduled between 12:45 - 2:45, and they arrived about 10:30, without a call advising they would be early.
2 months ago
Jeff Smith
Fantastic customer service!!
As a production supervisor at Milgard, I was extremely impressed with the quality and professionalism that our service tech showed. He was very quick and it was a pleasure to have him repair our windows.
My wife and I couldn’t be happier.
He was clearly the best!!
3 months ago
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Terri
I was able to order replacement part for my 26 year old patio door. But, I had to REALLY push to get to send a technician out to install. I am sure they don't like fulfilling their lifetime commitment to original homeowners that they made 25+ years ago, but there are still people, like myself, that have that clause, and it should never be something that is fulfilled. The service person I originally spoke to insisted I come to Tualatin to pick up the part(s). I had to ask to speak to his manager in order to get them to come and and install. The installer was very professional and friendly. I very much appreciate him coming out it only took a couple minutes. It would've taken me much longer, especially since I did not have the tools for the job.
6 months ago
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Zeb
The warranty is awesome. The windows are perfect ! There team from call in to servicing was by far the best I've been through in a while. A lot of things are changing in our country but Milgard is holding up to their standard and promises. Thank you for keeping customer service at the top!
4 months ago
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Tom Seller
Very prompt, even early which made the day go better. Very polite, always going to get the job done, wouldn’t even take a short break and have a cold water. As he left he was delighted in having a cold, cold bottle of water. Did a very nice job, cleaned all debris that was made from the installation!
4 months ago
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Judy Stone
Derek was very professional and replaced our window in a timely fashion. Everything was great!
Judy Stone
1 month ago
Michael I Fuss
Service arrangement was straight forward. Servicemen were on time and efficient and pleasant. Excellent service. Thank you.
2 months ago
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David Holmes
Technician was very knowledgable and handled issues during the visit. Also spent time explaining the warranty program and helping us better understand the window mechanisms.
3 months ago
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michael battig
On time, quickly serviced, pleasant demeanor
1 week ago
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Robinson's
We want to thank Milgard for replacing 3 of our windows. Working with your staff online was so helpful and we appreciated the timely matter they were able to get a technician in to help us.
The Window Installer was a Professional in every way and even came back to replace a window that had some issues. Thank you for doing such a great job!
6 months ago
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Matt Roberts
They called and checked if they could do their warranty service earlier then the appointment. Did the service while explaining what they had to do and if they needed access to anything special. Great customer service and care!
6 months ago
Bull Elk
Great customer service, from ease of filing a claim on the Milgard website, to the confirmation of scheduled appointments. Milgard covers it ALL! Very impressed with both tech that installed replacement panels at my home. Next window purchase will be Milgard without hesitation.
6 months ago
David Winn
The overall process getting my window glass replaced in my new build home due to a stress crack was smooth and easy! Cody came to my house on time, explained what he needed to do, and was done quicker than expected - overall great experience and great service visit!
6 months ago
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Manuela Oregon
Today, we received replacement service from Don. His friendliness and professionalism and very good craftsmanship is very much appreciated. He answered all our questions about window and screen care with great insight. We are very happy with our Milgard windows. Thank you!
7 months ago
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wendy chord
Love our windows and the customer service gal that set it all up was wonderful over and beyond!
The 3 gentleman showed up on time, very respectful, double and triple checked by the size. They were fast and great. It was not an easy one to replace. They were great!
8 months ago
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mike mcneal
Excellent service, was here on time, did a great job of replacing warrenteed window.
We have owned our house for over 35 years and fortunately there were Milgard windows.
Can't say enough about their windows and warrantee.
Mike
8 months ago
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Sachin Rana
I have chosen Milgard for a trial and i would say that its quality and craftmanship is just great . The process of ordering is simple and straightforward & also the delivery and installation is handled by professional guys. They have fitted window very skillfully and their product is just amazing. It has very insulated glass panel which helps is reducing noises.
4 months ago
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Julia
The actual install and installer were SUPERB.
Getting to that point was cumbersome and frustrating.
1 month ago
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Angie H Vancouver, WA
I couldn't lock my Tuscany series sliding patio door in the secondary lock position to leave it slightly open. My scheduled appointment time was for 12:45p but Mike called and asked if he get come early, if course I said yes! He got right to work making the necessary adjustments and made sure everything was in alignment within the channels. He explained that my door had a primary and secondary lock. The primary being the door handle and the secondary if I wanted to leave the door slightly open at night. He made sure I didn't have any other concerns and told me that if I had any more problems to call. I really appreciated his friendly professionalism and for calling to see if he could come earlier than originally scheduled. I love my Milgard windows and how nice they look.
1 year ago
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Gary Clevenger Portland, OR
Just have to comment on Bonito your Milgard technician...,
Bonito's mannerisms and overall professionalism was very impressive, I have been a remodeler and a master of my craft for years... This glass replacement was not in the best of positions semi-behind a gas freestanding stove in the corner of our master bedroom on the ground floor. The outside is covered in landscaping plants and a little difficult to get to. Bonito was careful of the garden and did little to disturb it... But he was fast on the draw with his tools and relevant installation materials. He had this replaced in lighting speed in under 15 minutes traveling to his truck and back... Current outside temperatures in the 80's...
Well done Bonito, anyone that has the opportunity to have this Glass man on the job will do well to stay out of his way! LOL 😂 He was Glazing at brea neck speeds and very communicable in the process!
Milgard, you have an exceptional person in your employment...
Sincerely,
Gary Clevenger,
CEO, Gold Crest General, Inc.
PS, I love Milgard windows and the service for replacing our paid for glass insurance
1 year ago
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Bill
It took about a month for them to send out a technician to help with our problem. We had to call them back a couple of times before they responded with more than an email with an order number on it. Our problem was not a normal malfunction with the gears of our transoms window. The installers retrofitted the latch so we could open our loft windows 2ndstory, from the bottom first floor. The cap that was placed and fitted to the gears of the window latch is not holding properly so the 6’ pole is not connecting as it should. We couldn’t open the window using the pole crank, it could not catch with the closers gears.
The tech was able to tighten the fitting so it worked and said it would probably fail. The Milgard gears still look pristine. The cap added for our pole is what is spinning. I don’t hold Milgard at fault for this. We will try to find a replacement cap thru the installers, a very old and competent glass company in our area. We’ll see how that works. Our problem was not fixed by the Milgard Tech and we’ll see what happens in round two with the glass company who sold and installed the windows for us.
2 years ago
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Mike B Portland, OR
Corrected what was probably rightfully the retail window company induced problem so 5 stars just for that. On a somewhat negative note, this year I've had both sides of a sliding door replaced. One was due to glass breakage; the other due to wrong type glass in the original installation. The sliding door is a type that has small venetian blinds incorporated between panes. Both times the replacement panels were ordered with the controls for the venetian blinds on the wrong side. (Fortunately, the installer has apparently encountered this error a number of times so he brought panels with controls on both sides - so 5 stars for Stan too.) This is a communication problem.
2 years ago Edited October 7, 2022
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Gene Harral Idaho Falls, ID
we built our house about 14 years ago and had Milgard windows installed. since that time we have had i think every window replaced at least once. when i notice a issue with a window i call Milgard and they have a local person (JAKE) contact me . Jake is absolutely the best representative that Milgard could have here in my area. he very courteous, prompt and very professional about getting my windows installed.
Milgard may not have the very best window on the market but I guarantee that they have the best WARRANTY.
If I ever build another house I guarantee that Milgard would be my choice of windows. I am very happy with the service i receive.
2 years ago
Vernon Jackson Portland, OR
Initial contact was very helpful in finding the original order (24 years ago!) for my house and confirming the measurements and identification of the 2 failed windows. The installation technician (Vicente, I think) was very quick and professional. Wore booties inside and was very good about protecting the surrounding workspace and cleaning up afterward. He was courteous to recognize that I had just prepared my lunch (he arrived just before noon) and one of the windows was in the kitchen. He opted to start with the other window so that I could finish my lunch in peace.
This is the second or third time that we have contacted Milgard for warranty replacement, and every time the company has been top notch! Would recommend them to anyone interested.
3 years ago
Lampornis Santa Clara, CA
This is the second time I have had to use my Milgard warranty for windows installed when my house was constructed in 1998. On both occasions they honored their warranty to the letter. Today, at no cost to me, they came out and replace three windows that had broken seals without blinking an eye. This is the kind of company I like doing business with. Further, considering the number of windows in my house I find it amazing that they have held up so well. All four windows (combination of both claims) were on the south side of my house where they get hammered by weather yet they still held up for 22 years.
3 years ago
Darrell
It sucks when your windows show that they’ve been infiltrated in between the glass. Once you see it, the problem only grows:
I waited too long to contact Millard about our problem, “as far as my wife was concerned” it was true.
After several years I finally did do what the effort entails, and to my surprise and happiness, Millard came through. Great service and communication.
You need to do it all online. You need to know how to gather the info. When you do the work, the effort pays off.
Steve, our technician was awesome. Even after getting stung by a Hornet.
Thanks for the service and support.
Darrell
4 years ago
jameswadsworth Portland, OR
Sergey S is a wonderful representative of Milgard! He reflects the very high level of customer service and QUALITY that we have always identified with Milgard and
Milgard products. He is exemplary of what I have always expected from Milgard over the 20+ years we have done business with Milgard for the BEST we can get for our homes. You should be VERY PROUD that you have a man of Sergey's personage keeping Milgard customers as Milgard customers for life. Thank you for this chance to sing his praises, and please, if you can, tag my record as always requesting Sergey when I need any Milgard service. Jim Wadsworth
4 years ago
David Haderlie Spokane, WA
We bought a new home, in 2004. At the time it was built it had standard stock windows. In May 2012, we had all the windows and window casings replaced on15 windows with Milgard Windows at the recommendation of our contractor and what a difference. THIS ENDED UP AS BEING ONE OF THE SMARTEST AND BEST THING I HAVE EVER DONE. Milgard Windows keeps our house quiet and warm all year around. In those 8 years we had some fogging between the glass panes on three windows. Milgard replaced these windows fast, with no questions or charges. Today 03/26/20 two Milgard’s representatives, Surge and Ross, I believe were their names, arrived after traveling from Tri-Cities, WA to our home in Liberty Lake, WA to replace two windows. They were so unbelievably fast, courteous, and a joy to talk to. They completed the work quickly & efficiently.
Thanks Milgard.
4 years ago
Richard Hostin Carlsbad, CA
I had Milgard windows installed in my whole house in 2002. Recently, I noticed a slight haze developing on the inside between two glass panels on one large front window. Since the original installation included a lifetime guarantee for the original owner, I called the original installer, Newman Replacement Windows, who promptly located my old purchase records and referred me to the manufacturer with a reference number. In calling Milgard a few days later, they had all my information in hand and scheduled a service call.
Jaime, the Milgard repair specialist arrived promptly and quickly repaired my window back to new pristine shape. All this was done with no cost to me and they honored their lifetime guarantee with no hesitation.
I would highly recommend Milgard for their products and guarantee follow up service along with Newman Replacement Windows of Carlsbad for all window replacement needs.
6 years ago
Joseph Metzger Mountain View, CA
Despite there being no serial numbers on two failed window inserts in my house, the Milgard rep took into account the sales receipts for the windows I purchased over twenty-five years ago.
The Milgard rep then measured the dimensions of the two failed window inserts and told me I would hear back from Milgard in a few weeks.
Sure enough, I received a reply from the Milgard factory with a time window and date when an installer would visit to install the new inserts.
The installer stopped by within the time window and had the new window modules installed within 20 - 30 minutes.
The new inserts were clean and smear free when the installer finished.
Milgard windows are great and Milgard service is second to none!!
Thank you Milgard!!!!!!
6 years ago
Bill Weaver Tempe, AZ
Our neighbor got a dog that barked at every leaf or cat that came by. It was noisy and annoying so we looked for a way to stop the noise in our family room, We called a window installer and he reccomended Millgard. I thought it was more expensive than I expected but we did it any way.
We installed a multi pane Milgard sliding glass door and the noise stopped.
Ok that's what I wanted but we got more.
We got a door that has never been hard to operate. It allways slides open and shut smoothly.
We got a door that has a lock we can trust. I had to install special locks on the other doors .
We got glass that does not alter what we see. We have a mother cheaper original door that causes wavy vision.
We got an installation that has never faltered. I have had to adjust every other door in the house but the Millgartd just keeps working.
I made one mistake though, I got a sliding door with no outside lock in it. And this is where Milgard service comes in, I had never contacted Milgartd because the door allways works. So after all these years I needed a locking handel. Milgard service was wonderful from the first call until they notified me they were sending me a replacement handel. And, when I asked if it would accomodate a Kwickset lock they got right back to me saying yes.
In a time when internet companies do not even want to talk or make it impossible to contact them, Milgard goes out of their way to provide a great reliable product but then they back it up with great service.
6 years ago
Phillip Brandt Portland, OR
We have multiple Milgard windows in our home. Recently three windows in our sun room started to haze over on the inside of the glass units. A local glass shop directed me to get in touch with Milgard's warranty dept. The Milgard staff were very helpful, we identified exactly which windows needed to be serviced and a date was immediately scheduled.
This morning Sergei arrived right on time. He was impeccably polite. He quickly and efficiently swapped out the failing glass units and cleaned up the area. He was done within 40 minutes. The windows look great.
The whole process was smooth, efficient, and really friendly to me as a customer. I am buying Milgard windows in the future.
6 years ago
JAMES QUADERER Sunnyvale, CA
I had a problem with my fiberglass double hung windows which would not slide up and down without tremendous physical effort. I searched the Milgard web site for advice but found nothing. I sent in a service request on line , suggesting an electronic response could fix my problem. Milgard chose to send a service technician to my home. Jesus, the service guy did a great job reviewing the sticky windows and he showed me how the problem is easily fixed with silicon lubricant. All this is fine, but I had to come home from work to meet Jesus which was inconvenient to do. It seems to me the whole service issue could have been handled by a maintenance note on your web site or a phone call from your service technician. Just tell me what kind of lubricant to use on fiberglass and I am good. The result was good but perhaps we could have saved both Milgard and myself quite a bit of time with an email or phone call response.
6 years ago
Roger Thomas Rainier, OR
We purchased Milgard windows for our house in 1995. Recently two of them had issues. One had kind of a mildew looking substance on the lower inside between panes. The second started showing finger prints between the panes. Contacted Milgard in April. They walked me through how to file a claim, measure and identify the windows since are far from new. Set up an appointment for June to repair them. Their crew arrived in the time frame I was told. The one window was part of an 8' patio window (extremely heavy). The crew (two people) had both windows changed out in under 30 minutes. I was shocked how efficient they were...WOW! The crew was polite, business like and again, very efficient.
Can't say enough about the quality of these windows, the backing from the company guaranteeing their product and the support team that makes them so great. Thank you folks at Milgard again. Would I recommend them....heck ya! RT
6 years ago
HeIdi Mairena Orange, CA
It has been almost 15 years since my Milgard windows were installed. Upon a recent professional window cleaning, I noticed a haze on several windows. I contacted Milgard through the company I originally purchased my windows. They promptly started a case file for me, They sent people out to replace my windows and examined the remaing windows. After their inspection, they noted defects in 5 more window panes and promptly ordered the replacements. Within a month, all the defective windows had been replaced. Employees were courteous, efficient and thoroughly cleaned up after themselves! The Temecula dispatch center was AMAZING! When Milgard says lifetime warranty, they mean it! Thank you for making this experience painless!
6 years ago Edited September 14, 2021
