Name: Milgard
Rating: 4.9

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V. Brasher Huntington Beach, CA

Your warranty is amazing. I had one window replaced several years ago and everything went smoothly. But recently I requested service in Feb 2018 and the request was finally completed today 6-20-18. I was cancelled 3 times and had to wait 30 days for a new appointment each time. Then one time they show up with the product and not a long enough ladder. Very frustrating. However, today the team that showed up was awesome. Ricky and Hector did an amazing job. So polite, so professional and well trained. They installed 3 new windows and they look great. Thank you Milgard for finally upholding your warranty.

6 years ago

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Patty Babcock

Applied for replacement of 1, Style Line Vinyl Window, pane of glass, on line. Original application didn't "transfer over" & was requested to recreate via email 9 days later. Appt was made over a month later. Tech was here max of 30 min & replaced pane from outside free of charge. Wore booties in house, which was appreciated. Didn't leave an acknowledgement of completed work so I kept emails. Milgard stands by their products!

6 years ago

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Russell Pennelly Fremont, CA

I didn't remember having a lifetime warranty until I had a new window installed in a wall that had no previous window. I asked the installer to look at an occluded window in another room to see if he would be able to replace it. He pointed out that Milgard has a lifetime warranty and that I should call their service center. I did, they responded quickly and now I have a brand new glass pane. Thank you Milgard. Could not have been easier. Customer service rates all the stars I can give.

6 years ago

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Dan Marysville, WA

Problem: screw holding latch stripped. Reason: screw threaded into vinyl only, not into spacer bar (spacer bar moves when trying to drill or insert screw). Fix: Hold spacer bar in place while drilling small pilot hole for screw (I held it through one of the alignment holes with a dental probe). Screw will then thread into spacer bar. Customer service phone call was very helpful! She offered to have a service rep. come out if I didn't think I could do the repair myself... and it would be covered by the warranty even though the windows are 12 years old!

6 years ago

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John Vanderford

Milgard's lifetime warranty is amazingly well supported. Almost 10 years after replacement installation of all our home windows, we had a window in a high space develop a fogging issue. Two technicians arrived and in a very professional manner and short time, replaced the window and did a complete clean up of the minor disruption for the work. We will always use Milgad for all our homes.

6 years ago

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Galen Holden Mercer Island, WA

This is a company that has been around for many many years. I know vinyl window companies come and go, but Millguard has a proven track record in my book. What good is a guarantee if they aren’t around anymore when you have a failure. Yes, nobody wants that, but it can happen. What makes a great company? One that takes care of your problems, no questions asked. We just had to have two very large windows replaced. Yea, it took about a month to get it done, but they performed as promised, our windows are fixed, lifetime guarantee means just that!! Thanks Millguard!

6 years ago

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Michael Holliday Gilbert, AZ

After waiting a month for a warranty replacement window to be fabricated, I was told my window was lost, and next available opportunity to replace it was another month out! The service agent on the phone was very patient when I lost my temper, as I was NOT happy. Subsequently, my window was found, and I was rescheduled within a couple days, not an additional month. The installers showed up right on time, were cheerful, polished professionals, and done in no time (and this was roughly a 5 ft x 5 ft window). My thanks for a job well done.

6 years ago

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Thomas Emmerson College Place, WA

We have lived in and owmed this home since 2001. We love our Milgard windows. One has developed a haze and I saw a service truck in our area and I had the person (from Missoula) come verify and measure. He told me I would also call the main office which I did. I also emailed his measurements. Everybody was super, efficient and helpful. Today, the installer from 99336 Tri-Cities came and replaced the window. Wonderful experience and they stand behind their product. Honest company. I will definitely use them again.

6 years ago

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Robert Garrison Santa Cruz, CA

On May 23, 2018, Mr. Jose S. came to our home to investigate a door handle that had misfunctioned several times. Very quickly he identified the problem and made the necessary modifications. The door now works perfectly. We are very impressed by his skills, his understanding of Milgard products, his courtesy, and his lively personality that served to lessen our anxieties (we are nervous senior citizens!).

6 years ago

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Paul Pacifica, CA

I am very happy with the final results of the warranty work. I had 3 windows who's seals had failed. The replacements happened over the course of 6 months. There was a mistake measuring one of the units and another unit was broken they day of the install. These delays were frustrating. However, the guys who came to the house were polite, professional, clean and apologetic. The lead time for the replacements was frustrating, as was the time to get on the calendar for install. In other words, everything took much longer than it should of because of a couple of mistakes, but the results are great and everyone was friendly along the way.

6 years ago

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Dave Falk Bellingham, WA

I'm an architect that often specifies Milgard windows. A house I bought had Milgard single hung vinyl windows. One of the seals on a lower sash failed. Milgard has a lifetime warranty for the original owner. Since I was not the original owner, it was warrantied for 10 years. The leaking sash was just out of warranty. I was very happy that Milgard's customer service department stepped up and sent replacement glass- impressive support of your product!

6 years ago

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Hannah Pleasant Grove, UT

My dad built the house he and my mom are now living in, and the Milgard windows he chose are really nice. They are of solid construction and just look high-end (I know, up until recently I thought once you've seen one window you've seen them all, but that's not true!). I know he had to have some communication with customer service for certain things and he was pleased with their help. The lifetime warranty is also a HUGE plus!

6 years ago

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Tony Whetstine Federal Way, WA

Fantastic product with a warranty that is second to none! The service and installation was magnificent. On time and on budget, clean and professional. From the visit to the showroom until installation was finished, this is the best contracting experience I've had. I've replaced my windows in two homes with Milgard products. If I ever move again, I would use them again if I needed windows!

7 years ago

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twhetst Tacoma, WA

We picked Milgard to help replace our 25 year old aluminum windows to dual pane vinyl. The first thing we noticed was how quiet the house was. Also, we are using the heater much less in the winter time and enjoying a cooler summer. We couldn't be happier with our Milgard windows. They are so easy to use and the Full Lifetime Warranty gives us peace of mind.

7 years ago

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Clarity Sanderson

Friendly, prompt service. Very impressed at how quickly you were able to take care of the situation!

3 months ago

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Troy Van Houten

Great response to the factory error that needed fixed. We're all good to go now with our new windows.

3 months ago

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John Schrunk

The technician that repaired the window was friendly fast through and left everything clean and neet my wife and my lab liked him

4 months ago

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Kuriappan Alappat

The technician was amazing in his expertise as well as customer interaction. He told me he had been with Milgard for over 30 years!

5 months ago

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Teri

Arrived on time and he went right to work. Great listener to what I needed done and took the time to teach me how to take out the screen. Great job!

7 months ago

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Rob bishop

On time and professional, left a clean workspace

3 weeks ago

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Jaden Paul

Great company, excells in their commitment to customers milgard door is the best i used their door both my office and my home closing to a year the door are still intact

5 months ago Edited July 8, 2024

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Jeremy Much La Pine, OR

Milgard's customer service response was excellent. Gabriel made sure we got quick help and the team that came out to the house was skilled, thorough and patient in fixing multiple windows that needed adjustment.

9 months ago

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Roger English Kalispell, MT

Fantastic service!!! Temperature was 21 BELOW ZERO when Jason arrived (we didn't think anyone would show with those conditions) ... We cannot say enough good about our experience with Milgard and Jason,

10 months ago

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Sharon Las Vegas, NV

I have lived in my home for 23 years and had an issue with one of my windows recently. Milgard Windows honored their warranty even after all these years. I appreciate a company that stands by its warranty.

10 months ago

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Sandy Harris McCall, ID

Our original appointment was before Christmas which would have been great to have them repaired for our holiday guests. That appointment was changed by Milgard the day of the appointment to after New Years. We stated we wanted an afternoon appoint but was given an early morning appointment. The windows are corrected by now and appreciate that our lifetime warranty with Milgard is still in effect.

10 months ago

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Brian Little

Timely and efficient service from the installer

1 month ago

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Elyse Shoop

Our technician arrived on time and was professional n every way.

1 month ago

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N Taka

Prompt response and great service. Very professional.

1 month ago

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Jody Donker

The windows were identified by the number located between the panes and an appointment for replacement was set. The installers arrived on time and had the job finished in less than an hour. Everyone was professional and courteous.

1 year ago

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Randy Root Santiago, RM

Andy showed up right on time was very supportive of the problem with our two windows. Andy and his helper did a great job with the removal and replacement of the defective windows and were very conscientious of our furniture and window coverings. Great service, I’m very happy with Milgard windows and service!

1 year ago

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James Buchholz Pittsburg, CA

After submitting the warranty claim online, I realized after when the confirmation email was sent, it was listed at our home address and not the job location. It was not easy to get that info changed. After two calls and on hold for extended periods of time, the address was changed and a new service date set. Service tech was prompt and repaired the window fast. Very happy with the service but not happy with the process submitting the claim.

1 year ago

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Natasha Ochs Portland, OR

The service guys who came to install the glass panels on my new double sliding glass doors were friendly and helpful. They did a great job adjusting the doors so they lock properly. They were willing to come back if I need further assistance. It was a great experience and I feel like I will have help if I need it in the future.

1 year ago

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Diane Blair

Jason was our repairman (I think) not good at names. He called and was able to get here early. Organized, pleasant overall terrific job. NO wasted time. I would hope if we ever have any other issues with Milgard that he would be the person to show up. A completely positive experience!

1 year ago

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L Stalheim Vancouver, WA

The online process to request a warranty replacement was easy & efficient. I received approval & installation date in less than 60 days. My window was replaced in less than 20 minutes. Very polite & professional. I was very pleased with the whole process

1 year ago

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Ibrahim Sevindik Beaverton, OR

We had a small issue with our windows not wanting to stay open. They sent a technician out promptly, who was very polite and able to fix it on all 4 windows super quick. I also appreciated he wore booties to help keep the house clean, big plus there.

1 year ago

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cckborg Bozeman, MT

My rating is for the whole process of having two window panes replaced under warranty. I give Norm who came today to replace the windows 5 stars. He was friendly, professional, and provided excellent service. But, it’s get these windows replaced I filled out an impersonal online form, I couldn’t just call my local rep as I had done in the past. Even with the automated form, Norm was sent two extra window panes beyond the two that I requested. On top of that, I was told the windows would be shipped to Bozeman on June 5. I After a month, I tried to find the status on the Milgard website. I had a case number but there seemed to be no way to use it to get any status or review the form. I only just received an automated call a couple of days ago telling me when my appointment was (I had the option of rescheduling). It is a miracle I even picked up the phone since it was an unknown number. Before my rep would call and I would recognize who the call came from. I have had numerous Milgard windows in my house replaced under warranty. This is by far the worst experience I’ve had to get that done. The personal touch is gone and the misordering would not have happened if I had just spoken directly to my rep.

1 year ago

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Stephanie Thomas-Roid Roseburg, OR

I went to the website and filled out all the necessary information. In a week or two I received a phone call that said they would have a service rep out and gave me the date. The service rep was very friendly and knowledgeable. He was in an out in just a few minutes after fixing my window.

1 year ago

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Janet Taylor Portland, OR

My claim was approved in just a few days and the window replaced within two weeks. Crew was prompt and did a beautiful job. We have a high wind and rain location and out of 26 large windows only one had a minor issue. Love Milgard!!!

1 year ago

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Marc Longley Hailey, ID

Excellent service. Tech and Milgard texted or called me days before they were to arrive. Tech called 2 hours before arrival. Outstanding company - labor and product were covered by warranty. Even though they had to drive 2 hours from a big city. I will by this window again.

1 year ago

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drtom Moscow, ID

Alex and Andy were totally professional and very helpful in scheduling the work. We were amazed that Milgard honored their lifetime warranty after 20 years. We would not even think about purchasing any other type windows for our future needs.

1 year ago

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John Gillingham Seattle, WA

Technician turned up in tme window and performed an efficient repair with newly designed bottom slider. The time to get service scheduled was appalling requiring an outside handyman to perform temporary fix on totally jammed patio door.

1 year ago

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Gilbert Smith

They were friendly and got the job done, which was to replace a window pain that had fogged, after 20 years of service. There was no charge. However there was a 6 month delay in getting to my job. Milgard has new management and I am concerned about commitment to support the warranties.

1 year ago

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Jennifer Ovink Richland, WA

The first replacement window was too large. We had to wait an extra 2 weeks for the correct window. The Milgard customer service person I spoke with first was rude. She seemed suspicious that I was contacting you (through my local Milgard dealer) and required that I show proof of home ownership. I have never had to do that before. The two gentlemen who arrived to replace the window were courteous and efficient. The new window looks great as it is not all fogged up!

1 year ago

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Nikki Orlaineta Medford, OR

Sam did a great job explaining the problem we are experiencing with our window and confirmed that the window itself appears to be working normally. Most likely, our situation is an installation fault and we will be reaching out to our builder to assist with the remedy.

1 year ago

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Stanley Barnwell West Linn, OR

really liMigardke these windows, installed over 30 years ago. There have been a few problems with the springs but easy to fix with DIY guidance from Milgard. Our next home will definitely use Milgard. The tech Don Perreira, very personable and efficient.

1 year ago

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Tim Sommerville Bend, OR

The guys that replaced the picture window we fast and efficient. I'm pleased with their service. The window itself does have a couple minor blemished between the panes. Disappointed in that but overall I will still stick with Milgard.

1 year ago

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Kirsten Meneghello Portland, OR

The technician did an outstanding job. He assessed the situation, figured out the needed repair, and fixed it promptly. Not only did he do that, he went the extra mile and reattached a security sensor for us. Very helpful and friendly!

1 year ago

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Christine Corsini Overland Park, KS

Had a problem with moisture inside the two glass planes. We called Milgard and they dispatched a technician in a reasonable time frame and the glass was expertly replaced. We are the original purchaser of the Milgard windows and have a lifetime warranty so there was no cost to us.

2 years ago

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Kerri McCormick Kalispell, MT

Exceptional service and product. LOVE the lifetime warranty on glass breakage, which we had to use within a month of our windows being installed. Turn-around time for replacement was only two weeks, and the service technician was AWESOME!

2 years ago

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Doug Seaside, OR

The technician was excellent. However, when I originally made the appointment I was told I would receive a phone call one or two days before the appointment to let us know when the technician would come by. I never received a phone call until the day of the appointment when the technician called and said he was on his way. It would have been nice to know beforehand when he was going to be here.

2 years ago

Milgard Reviews