Name: Milgard
Rating: 4.8

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W Thomas Soeldner (Tom)

Making the appointment was easy and the telephone facilitator was cordial and helpful. The service person was also very cordial and helpful. He did the work quickly and professionally.

10 months ago

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William Sweet

Poor customer service for warranty repair. I have been trying to get a double hung window repaired going on two months. My last conversation I tried to get a general time for the service call and I was put on hold for over a half hour, the girl on the line never returned. Still working on the service call, I will update if they ever return my call.

11 months ago

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Sandy Hubrich

Due to moisture I had new glass put in my French Doors. The guys that came to install the new glass doors were very professional and friendly. I highly recommended Milgard because of their life time warranty and quality of their windows.

1 year ago

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Dwane

Milgard service is very busy and can take some time to get a repair scheduled and completed. The service man was on time and very efficient. Everything seemed to go well. The $500 to replace the small window seems a bit high but it’s been a while since I have had to deal with window replacement. I have been happy with my Milgard windows and the warranty provided.

1 year ago

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Jon K

Excellent customer service helping in getting a replacement under warranty for a window that had failed and clouded up. Website is easy to navigate, and customer service communications was excellent. The tech who was here today to replace the window was excellent, professional and had great customer facing skills.

1 year ago

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Denise Parkinson

I had an issue covered by warranty....the windows were replaced yesterday. My house is only 12 years old & Milgard didnt hesitate to honor & process my warranty request. The tech that I stalled new windows was timely, courteous & professional. Im a highly satisfied homeowner!

1 year ago

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Kathy MacNeill

The contractor that did the installation was very friendly and efficient. It didn’t seem like he was here hardly any time at all. He didn’t leave a mess. The new window is beautiful. I really appreciate the lifetime guarantee that your windows come with.

1 year ago

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Earl Frye

I had a problem with the rubber seals coming displaced in 4 of our windows. I visited with Luca in customer service. He had a window tech at my home in a week that fixed our windows. Then did a follow up to insure our satisfaction. Great customer service .

1 year ago

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Richard

The no fuss replacement of our Milgard window panes, that had broken seals. The process was simple, Milgard stood behind their lifetime guarantee. When something goes wrong, that is when you find out how good or bad the company is. Milgard came through with flying colors!

1 year ago

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Bill Bailey

Customer service was outstanding from start to finish, we had some problems with skylights in our home needing service Milgard sent Kyle to access the issues, acknowledged the problems and replaced the needed items with upmost of professionalism and quality. Could not be happier, thank you Milgard.

1 year ago

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Mitch Hopping

The two men (Norm and I don’t remember the other man’s name) who came out to replace my windows were professional and fast. However, customer service dropped the ball several times; my service date was changed without notification (one of the service people had a family situation and had to cancel my appointment…customer service failed to call and let me know), when I called customer service I was told I needed to speak with someone who was on the phone but they would call me back…no call back, I called customer service the following day and finally talked with someone who scheduled my service date. The only reason I left a 3 star review is the quality of the to service men who installed my replacement windows.

1 year ago

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Nancy Lue

We feel we are well taken care from the coordination with Lauren to service by Irakli O! Lauren is very patient and helpful to arrange the service and Irakli is very skillful and friendly to repair the units. He is organized, methodical and paying attention to details! Outstanding working attitude and extremely helpful to us!

1 year ago

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Brittany Vik

Initially I was told I would have to live with the film on the outside of my window or pay for a replacement myself. Then after I figured out that it was because the low e coating was on the wrong side, then I was offered a replacement. I wasnt impressed with that process but the guy who i was dealing with was nice to me overall. The technician who came to fix it was very professional and nice. In the end we were appreciative.

1 year ago

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tbachvanwa

They stand by the warranty of their product. I had a door that was over 5 years old where its hardware failed. They came out and replaced the hardware covered under their lifetime warranty. The technicians were helpfu, courteous and fixed the door efficiently.

1 year ago

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Debbie Baker

Kyle was knowledgeable, respectful and polite. You have a great employee with him. The young lady who answered the phone, when I called at 3pm today, was so courteous and helpful too. My whole experience has been thumbs up 5 star…..thank you.

1 year ago

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madeline Davis

The Milgard team was on time, and did a very good job. We have a lifetime warranty on our windows, and over the past 22 years Milgard has taken care of any windows that have had stress fractures or lost their seal. The majority of windows have been fine, but when a problem has cropped up, Milgard has been there for us quickly and efficiently.

1 year ago

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Robert Hockett

One of our Milgard windows needed service. I Called customer service, got an appointment setup. Milgards technician showed up on time with a smile, got right to the repair. The repaired window looks fantastic! No mess was left behind. The technician answered a few questions and was done and gine quickly. Professional , great service.

1 year ago

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Patrick Erp

Had Milgard send a crew out for a warranty fix on one of our sliding door lock mechanisms. Their guys showed up about 10-15 mins early, which was appreciated. They quickly addressed and resolved the problem with a friendly professionalism. Completely satisfied with the service we received and love our Milgard windows and sliding doors.

1 year ago

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Window issues

To begin with we had several large windows that wouldn't close of lock. We contacted our sales people, and he came out and looked at the problem and made the appointment. After that, someone called out the contractor and they came and reset the windows. Now they worked. I contacted my representative and told him that the windows were now working but we still needed the beading reinstalled. He suggested the warranty people still come out and do the work. They were supposed to arrive by 2 and I guess it was closer to 4 when they got there. They realized that the windows were working, but didn't have the beading to fix that part of the glass. I contacted my rep and he will follow up.

1 year ago

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Jeff Smith

Fantastic customer service!! As a production supervisor at Milgard, I was extremely impressed with the quality and professionalism that our service tech showed. He was very quick and it was a pleasure to have him repair our windows. My wife and I couldn’t be happier. He was clearly the best!!

2 years ago

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Zeb

The warranty is awesome. The windows are perfect ! There team from call in to servicing was by far the best I've been through in a while. A lot of things are changing in our country but Milgard is holding up to their standard and promises. Thank you for keeping customer service at the top!

2 years ago

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Tom Seller

Very prompt, even early which made the day go better. Very polite, always going to get the job done, wouldn’t even take a short break and have a cold water. As he left he was delighted in having a cold, cold bottle of water. Did a very nice job, cleaned all debris that was made from the installation!

2 years ago

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Robinson's

We want to thank Milgard for replacing 3 of our windows. Working with your staff online was so helpful and we appreciated the timely matter they were able to get a technician in to help us. The Window Installer was a Professional in every way and even came back to replace a window that had some issues. Thank you for doing such a great job!

2 years ago

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Matt Roberts

They called and checked if they could do their warranty service earlier then the appointment. Did the service while explaining what they had to do and if they needed access to anything special. Great customer service and care!

2 years ago

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Bull Elk

Great customer service, from ease of filing a claim on the Milgard website, to the confirmation of scheduled appointments. Milgard covers it ALL! Very impressed with both tech that installed replacement panels at my home. Next window purchase will be Milgard without hesitation.

2 years ago

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David Winn

The overall process getting my window glass replaced in my new build home due to a stress crack was smooth and easy! Cody came to my house on time, explained what he needed to do, and was done quicker than expected - overall great experience and great service visit!

2 years ago

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Manuela Oregon

Today, we received replacement service from Don. His friendliness and professionalism and very good craftsmanship is very much appreciated. He answered all our questions about window and screen care with great insight. We are very happy with our Milgard windows. Thank you!

2 years ago

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wendy chord

Love our windows and the customer service gal that set it all up was wonderful over and beyond! The 3 gentleman showed up on time, very respectful, double and triple checked by the size. They were fast and great. It was not an easy one to replace. They were great!

2 years ago

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mike mcneal

Excellent service, was here on time, did a great job of replacing warrenteed window. We have owned our house for over 35 years and fortunately there were Milgard windows. Can't say enough about their windows and warrantee. Mike

2 years ago

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Andy Tualatin, OR

You guys went above and beyond what was expected. Not only did you repair my window but you also took the time to get our Milgard slider in better working condition. In a day when good service is all but lost, you guys wowed us. Thank you!

2 years ago

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Claudia Harvey Twin Falls, ID

He was so nice and very professional. It took him a matter of minutes to replace to glass and explained everything to me to understand why this keeps happening. I appreciated him wearing booties in the house too. You have a valued employee in him. Thank you so much!!

2 years ago

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Jody Donker

The windows were identified by the number located between the panes and an appointment for replacement was set. The installers arrived on time and had the job finished in less than an hour. Everyone was professional and courteous.

2 years ago

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Randy Root Santiago, RM

Andy showed up right on time was very supportive of the problem with our two windows. Andy and his helper did a great job with the removal and replacement of the defective windows and were very conscientious of our furniture and window coverings. Great service, I’m very happy with Milgard windows and service!

2 years ago

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James Buchholz Pittsburg, CA

After submitting the warranty claim online, I realized after when the confirmation email was sent, it was listed at our home address and not the job location. It was not easy to get that info changed. After two calls and on hold for extended periods of time, the address was changed and a new service date set. Service tech was prompt and repaired the window fast. Very happy with the service but not happy with the process submitting the claim.

3 years ago

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Natasha Ochs Portland, OR

The service guys who came to install the glass panels on my new double sliding glass doors were friendly and helpful. They did a great job adjusting the doors so they lock properly. They were willing to come back if I need further assistance. It was a great experience and I feel like I will have help if I need it in the future.

3 years ago

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Diane Blair

Jason was our repairman (I think) not good at names. He called and was able to get here early. Organized, pleasant overall terrific job. NO wasted time. I would hope if we ever have any other issues with Milgard that he would be the person to show up. A completely positive experience!

3 years ago

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L Stalheim Vancouver, WA

The online process to request a warranty replacement was easy & efficient. I received approval & installation date in less than 60 days. My window was replaced in less than 20 minutes. Very polite & professional. I was very pleased with the whole process

3 years ago

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Ibrahim Sevindik Beaverton, OR

We had a small issue with our windows not wanting to stay open. They sent a technician out promptly, who was very polite and able to fix it on all 4 windows super quick. I also appreciated he wore booties to help keep the house clean, big plus there.

3 years ago

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cckborg Bozeman, MT

My rating is for the whole process of having two window panes replaced under warranty. I give Norm who came today to replace the windows 5 stars. He was friendly, professional, and provided excellent service. But, it’s get these windows replaced I filled out an impersonal online form, I couldn’t just call my local rep as I had done in the past. Even with the automated form, Norm was sent two extra window panes beyond the two that I requested. On top of that, I was told the windows would be shipped to Bozeman on June 5. I After a month, I tried to find the status on the Milgard website. I had a case number but there seemed to be no way to use it to get any status or review the form. I only just received an automated call a couple of days ago telling me when my appointment was (I had the option of rescheduling). It is a miracle I even picked up the phone since it was an unknown number. Before my rep would call and I would recognize who the call came from. I have had numerous Milgard windows in my house replaced under warranty. This is by far the worst experience I’ve had to get that done. The personal touch is gone and the misordering would not have happened if I had just spoken directly to my rep.

3 years ago

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Stephanie Thomas-Roid Roseburg, OR

I went to the website and filled out all the necessary information. In a week or two I received a phone call that said they would have a service rep out and gave me the date. The service rep was very friendly and knowledgeable. He was in an out in just a few minutes after fixing my window.

3 years ago

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Janet Taylor Portland, OR

My claim was approved in just a few days and the window replaced within two weeks. Crew was prompt and did a beautiful job. We have a high wind and rain location and out of 26 large windows only one had a minor issue. Love Milgard!!!

3 years ago

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Marc Longley Hailey, ID

Excellent service. Tech and Milgard texted or called me days before they were to arrive. Tech called 2 hours before arrival. Outstanding company - labor and product were covered by warranty. Even though they had to drive 2 hours from a big city. I will by this window again.

3 years ago

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drtom Moscow, ID

Alex and Andy were totally professional and very helpful in scheduling the work. We were amazed that Milgard honored their lifetime warranty after 20 years. We would not even think about purchasing any other type windows for our future needs.

3 years ago

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John Gillingham Seattle, WA

Technician turned up in tme window and performed an efficient repair with newly designed bottom slider. The time to get service scheduled was appalling requiring an outside handyman to perform temporary fix on totally jammed patio door.

3 years ago

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Gilbert Smith

They were friendly and got the job done, which was to replace a window pain that had fogged, after 20 years of service. There was no charge. However there was a 6 month delay in getting to my job. Milgard has new management and I am concerned about commitment to support the warranties.

3 years ago

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Jennifer Ovink Richland, WA

The first replacement window was too large. We had to wait an extra 2 weeks for the correct window. The Milgard customer service person I spoke with first was rude. She seemed suspicious that I was contacting you (through my local Milgard dealer) and required that I show proof of home ownership. I have never had to do that before. The two gentlemen who arrived to replace the window were courteous and efficient. The new window looks great as it is not all fogged up!

3 years ago

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Nikki Orlaineta Medford, OR

Sam did a great job explaining the problem we are experiencing with our window and confirmed that the window itself appears to be working normally. Most likely, our situation is an installation fault and we will be reaching out to our builder to assist with the remedy.

3 years ago

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Stanley Barnwell West Linn, OR

really liMigardke these windows, installed over 30 years ago. There have been a few problems with the springs but easy to fix with DIY guidance from Milgard. Our next home will definitely use Milgard. The tech Don Perreira, very personable and efficient.

3 years ago

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Tim Sommerville Bend, OR

The guys that replaced the picture window we fast and efficient. I'm pleased with their service. The window itself does have a couple minor blemished between the panes. Disappointed in that but overall I will still stick with Milgard.

3 years ago

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Kirsten Meneghello Portland, OR

The technician did an outstanding job. He assessed the situation, figured out the needed repair, and fixed it promptly. Not only did he do that, he went the extra mile and reattached a security sensor for us. Very helpful and friendly!

3 years ago

Milgard Reviews