Name: Milgard
Rating: 4.8

star star star star star

Belinda McElroy Spring Branch, TX

The two windows needing to be replaced have a lifetime warranty and never encountered any problems with using the warranty in getting the windows replaced. The two men sent out to do the work were extremely professional, worked diligently, and efficiently, and above all else, they were on time. They explained what they were going to do to remove and replace the windows and got right to work. Couldn't be happier with them or Milgard. Thanks for the great job!

7 years ago

star star star star star

Nick Udall Newcastle, CA

About 5 years ago we bought Milgard windows for the house we were building. We love the windows and they have functioned flawlessly, that is until I accidentally broke the outer glass in an exterior door. Under warranty coverage replacement was scheduled and the technician arrived on time, repaired the window and made sure I was satisfied with the work he had completed. The technician was courteous and made an extra effort to locate me on our property when he arrived.

7 years ago

star star star star star

Elizabeth Eng San Jose, CA

This was a pretty seamless operation. One of our windows was showing signs of condensation and I knew they were lifetime warranted. We've had our windows 14 years! I called and they asked for the specific #inside the window frame and set up an appt to have it replaced. The technician came right on time, was very professional and polite. He installed the new window and it looks wonderful.

7 years ago

star star star star star

Pamela Thames Seal Beach, CA

When one of my windows lost its seal, a Customer Service representative looked up my records and made sure to have the exact measurements required to have the replacement one manufactured correctly. She then scheduled a technician visit. The technician arrived on time and in 15 minutes had replaced the window in his service truck. Wow! What a nice worry-free warranty.

7 years ago

star star star star star

MIke Bell Bonita, CA

Nice to work with a company that lives up to their promises. Milgard was very patient with me while I took time to gather the info they needed. The repair crew showed up as promised and got all the windows replaced quickly and efficiently. They were polite, friendly and left the place as clean as it was before they started. My problem was fogged dual pane glass. Other than that my windows have performed great.

7 years ago

star star star star star

DOUG CRAIG Vacaville, CA

The technicians arrived within the two hour time window. They were prepared. They had all their tools and the materials to do the repair in hand when I they rang the door bell. In minutes they removed the door, replaced the rollers and track, and re-installed the door. The door slides effortlessly now. So glad to have this done. It is good as new now.

7 years ago

star star star star star

David Fruita, CO

Initial response from Milgard on the service request submitted via website was a bit delayed. But... all conversation following were quick, positive, and business-like. Service showed when they said and on-time. They were very informative and polite; very trustworthy! Two gentlemen serviced all the windows in less than 30 minutes and I was very impressed! Thank you! Priske's

7 years ago

star star star star star

Mike Love Goodyear, AZ

The service (replacing a master bathroom window by Joaquin) too less than 15 minutes. He was polite, efficient and well prepared for his task. However, the time process to secure a date for this service was less than admirable. Calls to the office were often not returned and tracking down someone who would/could deal with the issue as frustrating.

7 years ago

star star star star star

Mark Hoffert Portland, OR

I had my house custom built for my family in 1998. Since then, I have a some windows from Milgard get a film inside the double panes. I contacted them, and they replaced them all under their lifetime warranty, no questions asked. The technician that has done the work is professional, courteous, fast and clean. His work has been above reproach. I highly recommend Milgard windows. Every product will eventually fail, and the true measure of the company is how they stand behind their product and honor their warranty. I have absolutely no complaints with them.

7 years ago

star star star star star_border

V. Brasher Huntington Beach, CA

Your warranty is amazing. I had one window replaced several years ago and everything went smoothly. But recently I requested service in Feb 2018 and the request was finally completed today 6-20-18. I was cancelled 3 times and had to wait 30 days for a new appointment each time. Then one time they show up with the product and not a long enough ladder. Very frustrating. However, today the team that showed up was awesome. Ricky and Hector did an amazing job. So polite, so professional and well trained. They installed 3 new windows and they look great. Thank you Milgard for finally upholding your warranty.

7 years ago

star star star star star

Patty Babcock

Applied for replacement of 1, Style Line Vinyl Window, pane of glass, on line. Original application didn't "transfer over" & was requested to recreate via email 9 days later. Appt was made over a month later. Tech was here max of 30 min & replaced pane from outside free of charge. Wore booties in house, which was appreciated. Didn't leave an acknowledgement of completed work so I kept emails. Milgard stands by their products!

7 years ago

star star star star star

Russell Pennelly Fremont, CA

I didn't remember having a lifetime warranty until I had a new window installed in a wall that had no previous window. I asked the installer to look at an occluded window in another room to see if he would be able to replace it. He pointed out that Milgard has a lifetime warranty and that I should call their service center. I did, they responded quickly and now I have a brand new glass pane. Thank you Milgard. Could not have been easier. Customer service rates all the stars I can give.

7 years ago

star star star star star

Dan Marysville, WA

Problem: screw holding latch stripped. Reason: screw threaded into vinyl only, not into spacer bar (spacer bar moves when trying to drill or insert screw). Fix: Hold spacer bar in place while drilling small pilot hole for screw (I held it through one of the alignment holes with a dental probe). Screw will then thread into spacer bar. Customer service phone call was very helpful! She offered to have a service rep. come out if I didn't think I could do the repair myself... and it would be covered by the warranty even though the windows are 12 years old!

7 years ago

star star star star star

John Vanderford

Milgard's lifetime warranty is amazingly well supported. Almost 10 years after replacement installation of all our home windows, we had a window in a high space develop a fogging issue. Two technicians arrived and in a very professional manner and short time, replaced the window and did a complete clean up of the minor disruption for the work. We will always use Milgad for all our homes.

7 years ago

star star star star star

Galen Holden Mercer Island, WA

This is a company that has been around for many many years. I know vinyl window companies come and go, but Millguard has a proven track record in my book. What good is a guarantee if they aren’t around anymore when you have a failure. Yes, nobody wants that, but it can happen. What makes a great company? One that takes care of your problems, no questions asked. We just had to have two very large windows replaced. Yea, it took about a month to get it done, but they performed as promised, our windows are fixed, lifetime guarantee means just that!! Thanks Millguard!

7 years ago

star star star star star

Michael Holliday Gilbert, AZ

After waiting a month for a warranty replacement window to be fabricated, I was told my window was lost, and next available opportunity to replace it was another month out! The service agent on the phone was very patient when I lost my temper, as I was NOT happy. Subsequently, my window was found, and I was rescheduled within a couple days, not an additional month. The installers showed up right on time, were cheerful, polished professionals, and done in no time (and this was roughly a 5 ft x 5 ft window). My thanks for a job well done.

7 years ago

star star star star star

Thomas Emmerson College Place, WA

We have lived in and owmed this home since 2001. We love our Milgard windows. One has developed a haze and I saw a service truck in our area and I had the person (from Missoula) come verify and measure. He told me I would also call the main office which I did. I also emailed his measurements. Everybody was super, efficient and helpful. Today, the installer from 99336 Tri-Cities came and replaced the window. Wonderful experience and they stand behind their product. Honest company. I will definitely use them again.

7 years ago

star star star star star

Robert Garrison Santa Cruz, CA

On May 23, 2018, Mr. Jose S. came to our home to investigate a door handle that had misfunctioned several times. Very quickly he identified the problem and made the necessary modifications. The door now works perfectly. We are very impressed by his skills, his understanding of Milgard products, his courtesy, and his lively personality that served to lessen our anxieties (we are nervous senior citizens!).

7 years ago

star star star star star_border

Paul Pacifica, CA

I am very happy with the final results of the warranty work. I had 3 windows who's seals had failed. The replacements happened over the course of 6 months. There was a mistake measuring one of the units and another unit was broken they day of the install. These delays were frustrating. However, the guys who came to the house were polite, professional, clean and apologetic. The lead time for the replacements was frustrating, as was the time to get on the calendar for install. In other words, everything took much longer than it should of because of a couple of mistakes, but the results are great and everyone was friendly along the way.

7 years ago

star star star star star

Dave Falk Bellingham, WA

I'm an architect that often specifies Milgard windows. A house I bought had Milgard single hung vinyl windows. One of the seals on a lower sash failed. Milgard has a lifetime warranty for the original owner. Since I was not the original owner, it was warrantied for 10 years. The leaking sash was just out of warranty. I was very happy that Milgard's customer service department stepped up and sent replacement glass- impressive support of your product!

7 years ago

star star star star star

Hannah Pleasant Grove, UT

My dad built the house he and my mom are now living in, and the Milgard windows he chose are really nice. They are of solid construction and just look high-end (I know, up until recently I thought once you've seen one window you've seen them all, but that's not true!). I know he had to have some communication with customer service for certain things and he was pleased with their help. The lifetime warranty is also a HUGE plus!

7 years ago

star star star star star

Tony Whetstine Federal Way, WA

Fantastic product with a warranty that is second to none! The service and installation was magnificent. On time and on budget, clean and professional. From the visit to the showroom until installation was finished, this is the best contracting experience I've had. I've replaced my windows in two homes with Milgard products. If I ever move again, I would use them again if I needed windows!

8 years ago

star star star star star

twhetst Tacoma, WA

We picked Milgard to help replace our 25 year old aluminum windows to dual pane vinyl. The first thing we noticed was how quiet the house was. Also, we are using the heater much less in the winter time and enjoying a cooler summer. We couldn't be happier with our Milgard windows. They are so easy to use and the Full Lifetime Warranty gives us peace of mind.

8 years ago

star star star star star

Marylou Hadley

Your installer quickly and ws very kindThank you for having such a great service. I am so glad our builder had us purchase your windows.

4 months ago

star star star star star

Warren mock

I didn’t catch the technicians name but he was AWESOME He was very quick and professional Thank you so much👍🏽👍🏽

5 months ago

star star star star star

Kami LeMoss

The gentlemen that came out were friendly, efficient and clearly knew their windows. It's refreshing to see customer service at its finest. Thank you!

5 months ago

star star star star star

Pj

Cody showed up on time and had the windows installed in short order. Very professional. He cleaned them before installing and they are sparkling. Amazing service

6 months ago

star star star star star

Kathryn Kleven

Your installer showed up during the planned time frame. He knew exactly what to do & got my window replaced very quickly. Also, he was friendly & professional.

8 months ago

star star star star star

Karen & Jodell Bailey

Great customer service . We have had our windows over 20 yrs , each time we’ve called for service they have been quick and fixed the issues . Great warranty on their product . Service person was prompt and friendly .

9 months ago

star star star star_border star_border

Window issues

To begin with we had several large windows that wouldn't close of lock. We contacted our sales people, and he came out and looked at the problem and made the appointment. After that, someone called out the contractor and they came and reset the windows. Now they worked. I contacted my representative and told him that the windows were now working but we still needed the beading reinstalled. He suggested the warranty people still come out and do the work. They were supposed to arrive by 2 and I guess it was closer to 4 when they got there. They realized that the windows were working, but didn't have the beading to fix that part of the glass. I contacted my rep and he will follow up.

1 year ago

star star star star star

Jeff Smith

Fantastic customer service!! As a production supervisor at Milgard, I was extremely impressed with the quality and professionalism that our service tech showed. He was very quick and it was a pleasure to have him repair our windows. My wife and I couldn’t be happier. He was clearly the best!!

1 year ago

star star star star star

Zeb

The warranty is awesome. The windows are perfect ! There team from call in to servicing was by far the best I've been through in a while. A lot of things are changing in our country but Milgard is holding up to their standard and promises. Thank you for keeping customer service at the top!

1 year ago

star star star star star

Tom Seller

Very prompt, even early which made the day go better. Very polite, always going to get the job done, wouldn’t even take a short break and have a cold water. As he left he was delighted in having a cold, cold bottle of water. Did a very nice job, cleaned all debris that was made from the installation!

1 year ago

star star star star star

Robinson's

We want to thank Milgard for replacing 3 of our windows. Working with your staff online was so helpful and we appreciated the timely matter they were able to get a technician in to help us. The Window Installer was a Professional in every way and even came back to replace a window that had some issues. Thank you for doing such a great job!

1 year ago

star star star star star

Matt Roberts

They called and checked if they could do their warranty service earlier then the appointment. Did the service while explaining what they had to do and if they needed access to anything special. Great customer service and care!

1 year ago

star star star star star

Bull Elk

Great customer service, from ease of filing a claim on the Milgard website, to the confirmation of scheduled appointments. Milgard covers it ALL! Very impressed with both tech that installed replacement panels at my home. Next window purchase will be Milgard without hesitation.

1 year ago

star star star star star

David Winn

The overall process getting my window glass replaced in my new build home due to a stress crack was smooth and easy! Cody came to my house on time, explained what he needed to do, and was done quicker than expected - overall great experience and great service visit!

1 year ago

star star star star star

Manuela Oregon

Today, we received replacement service from Don. His friendliness and professionalism and very good craftsmanship is very much appreciated. He answered all our questions about window and screen care with great insight. We are very happy with our Milgard windows. Thank you!

1 year ago

star star star star star

wendy chord

Love our windows and the customer service gal that set it all up was wonderful over and beyond! The 3 gentleman showed up on time, very respectful, double and triple checked by the size. They were fast and great. It was not an easy one to replace. They were great!

1 year ago

star star star star star

mike mcneal

Excellent service, was here on time, did a great job of replacing warrenteed window. We have owned our house for over 35 years and fortunately there were Milgard windows. Can't say enough about their windows and warrantee. Mike

1 year ago

star star star star star

Andy Tualatin, OR

You guys went above and beyond what was expected. Not only did you repair my window but you also took the time to get our Milgard slider in better working condition. In a day when good service is all but lost, you guys wowed us. Thank you!

1 year ago

star star star star star

Claudia Harvey Twin Falls, ID

He was so nice and very professional. It took him a matter of minutes to replace to glass and explained everything to me to understand why this keeps happening. I appreciated him wearing booties in the house too. You have a valued employee in him. Thank you so much!!

1 year ago

star star star star star

Jody Donker

The windows were identified by the number located between the panes and an appointment for replacement was set. The installers arrived on time and had the job finished in less than an hour. Everyone was professional and courteous.

2 years ago

star star star star star

Randy Root Santiago, RM

Andy showed up right on time was very supportive of the problem with our two windows. Andy and his helper did a great job with the removal and replacement of the defective windows and were very conscientious of our furniture and window coverings. Great service, I’m very happy with Milgard windows and service!

2 years ago

star star star star star_border

James Buchholz Pittsburg, CA

After submitting the warranty claim online, I realized after when the confirmation email was sent, it was listed at our home address and not the job location. It was not easy to get that info changed. After two calls and on hold for extended periods of time, the address was changed and a new service date set. Service tech was prompt and repaired the window fast. Very happy with the service but not happy with the process submitting the claim.

2 years ago

star star star star star

Natasha Ochs Portland, OR

The service guys who came to install the glass panels on my new double sliding glass doors were friendly and helpful. They did a great job adjusting the doors so they lock properly. They were willing to come back if I need further assistance. It was a great experience and I feel like I will have help if I need it in the future.

2 years ago

star star star star star

Diane Blair

Jason was our repairman (I think) not good at names. He called and was able to get here early. Organized, pleasant overall terrific job. NO wasted time. I would hope if we ever have any other issues with Milgard that he would be the person to show up. A completely positive experience!

2 years ago

star star star star star

L Stalheim Vancouver, WA

The online process to request a warranty replacement was easy & efficient. I received approval & installation date in less than 60 days. My window was replaced in less than 20 minutes. Very polite & professional. I was very pleased with the whole process

2 years ago

star star star star star

Ibrahim Sevindik Beaverton, OR

We had a small issue with our windows not wanting to stay open. They sent a technician out promptly, who was very polite and able to fix it on all 4 windows super quick. I also appreciated he wore booties to help keep the house clean, big plus there.

2 years ago

star star star star_border star_border

cckborg Bozeman, MT

My rating is for the whole process of having two window panes replaced under warranty. I give Norm who came today to replace the windows 5 stars. He was friendly, professional, and provided excellent service. But, it’s get these windows replaced I filled out an impersonal online form, I couldn’t just call my local rep as I had done in the past. Even with the automated form, Norm was sent two extra window panes beyond the two that I requested. On top of that, I was told the windows would be shipped to Bozeman on June 5. I After a month, I tried to find the status on the Milgard website. I had a case number but there seemed to be no way to use it to get any status or review the form. I only just received an automated call a couple of days ago telling me when my appointment was (I had the option of rescheduling). It is a miracle I even picked up the phone since it was an unknown number. Before my rep would call and I would recognize who the call came from. I have had numerous Milgard windows in my house replaced under warranty. This is by far the worst experience I’ve had to get that done. The personal touch is gone and the misordering would not have happened if I had just spoken directly to my rep.

2 years ago

Milgard Reviews