Milgard Reviews

Very helpful kind and knowledgeable customer service. Everything was so easy to navigate and schedule. The man who came and replaced our broken window was respectful and careful and also very fast in changing out the broken window. Nothing but great service from all. Thank you all so much!

The warranty case was scheduled quickly. The case involves 19 year old windows that are still covered by the Milgard guarantee! The technician who came out took care of two issues and then realized a second person would be needed for the third one. He also noted another window that needed to be replaced and added that to the order. The two technicians arrived on time and were quick and efficient with a difficult location which required working on a ladder 40 feet above the ground. Great job all the way around. Milgard is absolutely the best!

We purchased 6 replacement windows in June of 2023, due to being an older home, the two bathroom windows were custom size. Just those two windows were a total of $2,568.00. ($1,284.00 each). In December 2025, I was getting ready in the bathroom and we heard a huge pop, it was SO loud and actually a bit scary. My husband and I couldn’t figure out what it was, then realized the pane of glass on the inside, blew and cracked from top to bottom. After nearly two months, we finally heard from Milgard. I provided the order number and was informed glass warranty was not covered and would be a cost of $379.58. I asked how could this happen to such a new window, and being the pane on the inside, it clearly wasn’t hit with or by something and provided pictures. In addition, I explained after the windows had been installed we had to call someone out, as this window would not open all the way. Clearly something wasn’t right with this one window. It took them a while to figure out what the heck was wrong and after the adjustment was made, the frame was possibly compromised. The Milgard contact said it is a very rare occurrence and still not covered. I expressed my extreme frustration, we are a repeat customer, and didn’t understand how this “unique” incident could not also have a “unique” resolve. I was also given a quote from the window company we ordered through for $1,283.76. Why would I purchase a complete new window? If they were suggesting this, then that makes sense, the window was defective from the start. I let the Milgard contact know I was extremely disappointed and disheartened, that Milgard has always been a name and quality we’ve trusted and confused why they would not stand behind their product. That was 03/05 and have not received any response.

fast, friendly, efficient ! the window replaced was installed over 20 yrs ago. The lifetime guarantee is no joke

The service is exactly what you would expect from Milgard. Excellent, professional, curious and on time. The Technician was very knowledgeable and expedient in the job, a credit to Milgard. I would never buy from another company and highly recommend them.

The service tech contacted us in advance of arrival as requested. He was very polite and respectful of our home. He was knowledgeable and went about changing out our defective windows. Put up with me asking questions and had good answers.

Kyle was a top-notch technician who was able to repair the sliding track in one of our sunroom windows even though it was 35 years old and I had been told they would likely have to make a new bottom window. He also took the time to replace two unlocking openers on two bedroom windows that had been broken for many years. He definitely deserves a 5-star rating. Thank you Milgard and Kyle for such great warranty service.

Customer service rep, and window repair individual were friendly and professional. Nice experience.

Poor customer service for warranty repair. I have been trying to get a double hung window repaired going on two months. My last conversation I tried to get a general time for the service call and I was put on hold for over a half hour, the girl on the line never returned. Still working on the service call, I will update if they ever return my call.

I had a problem with the rubber seals coming displaced in 4 of our windows. I visited with Luca in customer service. He had a window tech at my home in a week that fixed our windows. Then did a follow up to insure our satisfaction. Great customer service .

The no fuss replacement of our Milgard window panes, that had broken seals. The process was simple, Milgard stood behind their lifetime guarantee. When something goes wrong, that is when you find out how good or bad the company is. Milgard came through with flying colors!

Wonderful service man! VERY courteous, knowledgeable, quick and efficient and a pleasure to have in our home. Highly recommend. I just wish he had given us his name so I could make sure he gets recognition for his job well done. The window replacements (2) look amazing. We have loved these Tuscany windows since we had them installed 15 years ago. I would buy them again with no reservations at all.

Tech arrived at time specified, was VERY respectful of our property (brand new wood floors) and very friendly. He was extremely quick and professional while doing the window pane replacement, and even cleaned the newly installed panes after installation . . . in spite of the rain falling. The quality and durability of our Milgard windows is nice, however the stellar service provided by Milgard (and specifically by this window tech), is so refreshing. We are greatly appreciative of Milgard and it's employees. Thank You.

Initial contact was very helpful in finding the original order (24 years ago!) for my house and confirming the measurements and identification of the 2 failed windows. The installation technician (Vicente, I think) was very quick and professional. Wore booties inside and was very good about protecting the surrounding workspace and cleaning up afterward. He was courteous to recognize that I had just prepared my lunch (he arrived just before noon) and one of the windows was in the kitchen. He opted to start with the other window so that I could finish my lunch in peace. This is the second or third time that we have contacted Milgard for warranty replacement, and every time the company has been top notch! Would recommend them to anyone interested.

This is the second time I have had to use my Milgard warranty for windows installed when my house was constructed in 1998. On both occasions they honored their warranty to the letter. Today, at no cost to me, they came out and replace three windows that had broken seals without blinking an eye. This is the kind of company I like doing business with. Further, considering the number of windows in my house I find it amazing that they have held up so well. All four windows (combination of both claims) were on the south side of my house where they get hammered by weather yet they still held up for 22 years.

It sucks when your windows show that they’ve been infiltrated in between the glass. Once you see it, the problem only grows: I waited too long to contact Millard about our problem, “as far as my wife was concerned” it was true. After several years I finally did do what the effort entails, and to my surprise and happiness, Millard came through. Great service and communication. You need to do it all online. You need to know how to gather the info. When you do the work, the effort pays off. Steve, our technician was awesome. Even after getting stung by a Hornet. Thanks for the service and support. Darrell

Sergey S is a wonderful representative of Milgard! He reflects the very high level of customer service and QUALITY that we have always identified with Milgard and Milgard products. He is exemplary of what I have always expected from Milgard over the 20+ years we have done business with Milgard for the BEST we can get for our homes. You should be VERY PROUD that you have a man of Sergey's personage keeping Milgard customers as Milgard customers for life. Thank you for this chance to sing his praises, and please, if you can, tag my record as always requesting Sergey when I need any Milgard service. Jim Wadsworth

We bought a new home, in 2004. At the time it was built it had standard stock windows. In May 2012, we had all the windows and window casings replaced on15 windows with Milgard Windows at the recommendation of our contractor and what a difference. THIS ENDED UP AS BEING ONE OF THE SMARTEST AND BEST THING I HAVE EVER DONE. Milgard Windows keeps our house quiet and warm all year around. In those 8 years we had some fogging between the glass panes on three windows. Milgard replaced these windows fast, with no questions or charges. Today 03/26/20 two Milgard’s representatives, Surge and Ross, I believe were their names, arrived after traveling from Tri-Cities, WA to our home in Liberty Lake, WA to replace two windows. They were so unbelievably fast, courteous, and a joy to talk to. They completed the work quickly & efficiently. Thanks Milgard.