Name: Milgard
Rating: 4.9

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ReputationMatters Boise, ID

It took a very long time for the service request to get through the system and assigned to a technician. Lucky I called every couple weeks because it was those calls that moved the ticket ahead into a service call. They indicated each time and I get that they "are very busy", but only when I called did things seem to move forward, so I'd give low stars for that. But to the contrary, I'd give very high stars for the service call. The technician who came was very profesional through the entire interraction - from scheduling the appointment to final cleanup as he left. He spend several hours diagnosing an issue with the operation of a sliding door lock present apparently since the door was installed many months ago and only 2 months ago discovered when I pulled up slightly on the locked slider and it slid open. I immediately cut a rod to place in the track and secure the door and made a service request. I feel much more secure now knowing that someone cannot lift the slider and circumvent the locking mechanism now that he fixed it. The average of 1 star and 5 stars is 3 stars, which I gave the entire experience with Milgard.

2 years ago

Reply from Milgard

Thank you for the constructive criticism, and sorry we couldn’t make it a 5 star experience. We will review these comments with the service management team so we can make improvements.

Sep. 20th, 2022

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Peter Kilner La Grande, OR

Amazing warranty! One pane was broken, either in transit or in storage. We live in a country area, so Milgard sent technicians from Tricities, 3 hours away, to replace this one pane. It is great to know that they value their customers’ satisfaction so highly.

2 years ago

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Dave Shuford Kennewick, WA

The service team replaced the rollers and track for our sliding glass door quickly and efficiently. The door works much better now. The only issue was that two of the guys refused to wear masks when coming into our house and remained outside while the third tech came inside to do the work. Milgard may wish to remind their technicians that when coming to someone's home, they need to be sensitive to their concerns.

2 years ago

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Tominroseburg Grants Pass, OR

Milgard always stands by their products. The replacement of the failed window was seamless, and the technician was professional, personable, and very quick. We always recommend Milgard to anyone who is thinking about new windows.

2 years ago

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Karen Sims-Bundy West Linn, OR

I had forgot about the appointment so he called me. I apologized and since he was still in the area he came back to install the window. A very pleasant, friendly and professional person even though I had most likely interrupted his regular schedule for the day.

2 years ago

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Thomas Wilde Frankfurt am Main, HE

Arrived a bit early, which was fine with me. Very courteous, professional, and did an excellent job. On our new construction we only have been using Milgard and I installed these windows on my personal home 19 years ago. Their lifetime warranty for the original owner is a nice plus.

2 years ago

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Stormi Oshun Belgrade, MT

The representative I dealt with was very professional, helpful, and an excellent communicator. He was able to answer all of my questions in a manner that was respectful and complete. He took extra time to find an old invoice from a previous repair he did at my house - repair which was done well and quickly.

3 years ago

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Ray Taylor Bend, OR

The service person, Jedd, was very efficient . He removed the defective double pane window and installed a new one in less than 15 minutes. No fuss, no muss. Thanks to him and to Milgard for standing behind their great windows!

3 years ago

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James Davidson Oregon City, OR

We were having issues with a slider that was not opening and closing smoothly. The 2 technicians arrived at the beginning of the 2-hour arrival window (very punctual). They were very polite, professional, technically savvy, clean and organized.

3 years ago

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trisha lusher Vancouver, WA

i initially sent an email in august. a reply came back 1 1/2 months later. then another month for the appt. to be set up. but the servicemen came out promptly and on time. they worked quickly and efficiently. overall, very pleased.

3 years ago

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JayMc28 Seattle, WA

The Milgard service tech was on time, very efficient, and super helpful in replacing our windows that failed..! He did a fantastic job with expert installation and cleanliness. The windows and surrounding area were spotless when he was finished..!!

3 years ago

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Debbee Etzel McMinnville, OR

Good customer service. I had 3 pieces of glass defective after 21 years and Milgard replaced free of charge as their warranty stated for lifetime of original owner. No hassles and the service technician was very professional

3 years ago

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Samarra Miller

My husband and I are extremely happy with the quality, service and personnel. They were polite, professional and left the installation sites very clean. We did our research on the windows and we liked the presentation and the product very much. We couldn't be happier. The windows and doors look beautiful

3 years ago

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Pam Foster Albany, OR

Norm came out today to replace a window that was not sealed correctly. I had no problems getting it replaced. I am happy to know that Milgard stands behind their windows for a life time. I would have given a 5 start, but Milgard first scheduled my appt. for 5:00 - 7:00 PM. That is entirely too late for a job to be completed. I had re-arranged my schedule to meet that time. Thank goodness, Norm was ahead of schedule and was able to come much earlier in the day to replace the window. He was very professional and did a great job for me!!

3 years ago

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Patrick B Hillsboro, OR

I had milgard ultras installed. Love the windows but had a few issues. A frame was cracked, a lock was not working right, and a spring was making noise. The tech came out about a month after install and fixed all the issues in about an hour. I’m super satisfied with the service and the warranty is the best in the industry as far as I can tell.

3 years ago

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Duane Denson Gresham, OR

The serviceman was very polite and efficient. He made some adjustments that I could not do. I am very pleased with my experience and the service team at Milgard. I would recommend that anyone looking for windows or sliding doors that they seriously consider Milgard.

3 years ago

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Marc Colloton Stevenson, WA

I have to say both times I have had windows replaced, the people and interactions have all been excellent. The thing that kills me, for the windows I had bought from Milgard, is the rubber gasket that forms the seal around the windows that open. They are all disintegrating, and really makes the windows look like crap. I had asked about this before and was sent a box of rubber gasket material to do it myself. I did a couple ground floor windows, but the seal didn't stay in place for long. I get that the sun bakes this stuff and it deteriorates, But trying to replace the sticky mess that is then created isn't fun. I hope there is a better solution in the next year or so when I build another home. The tec today said the same material is used in the windows being produced currently. That is the reason which would cause me to seek another brand of windows. Matt

3 years ago

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Susan Corkum Lake Oswego, OR

Milgard honored their guarantee when one of our Milgard double pane window developed algae growth in between the panes. The wait for the replacement window was lengthy—several months which was annoying. But even more annoying was not being notified that the service could not be performed on the designated day due to a breakdown of the serviceman’s truck. So we had to wait another month. But finally we had the replacement window installed! It took less than a hour and looks great.

3 years ago

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Gretchen Carver Judith Gap, MT

I called our Tech Rep, Mark S, and I got the numbers needed on the window. The seal is broken on two windows and he had me walk around the outside of the house to make sure no other windows are affected. Very smooth and efficient call. Installation is planned near end of July.

3 years ago

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Caroline See Washougal, WA

The blinds between the sliding glass door were not working correctly. The company responded quickly to the online customer service request and scheduled a date for the home repair. The two servicemen arrived when scheduled, quickly and efficiently replaced the door.

3 years ago

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Angela Puntney Salem, OR

First off, Robert arrived in the time frame given to us. 2nd he got right to work, fixed the issue with our door lock and answered several questions on windows and doors in the rest of the house. He was courteous and professional. We thought he did a great job and we are happy we can use our front door again.

3 years ago

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S Gardner Dallas, OR

Great windows. Developed a leak in my garden window. Appointment scheduled to repair it, the guy arrived on time, looked at it, told me what needed to be done and got the job done quickly. Since we were the original purchasers of the windows it was all covered by the warranty.

4 years ago

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Jean Haedrich Portland, OR

Excellent job! Vladimir arrived on time, was friendly, professional, conscientious of our home, and efficient. He finished the job quickly and was kind enough to answer our questions regarding future window needs. We greatly appreciate your warranty program!

4 years ago

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Penny Gresham, OR

Rocky was the service tech for the service at my home. The time frame for arrival was 2:30-4 and he arrived promptly at 2:30. I had a minor job for him involving the locking handle on a sliding glass door. He had the job done in 15 minutes. He was friendly and professional. I have always been very pleased with the service Millard provides.

4 years ago

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Mared Kansas City, KS

The service tech that came to our house at Basehor KS today 01/19/21 , though a little bit late due to an earlier client, was very knowledgeable, and professional. Knows pretty much his trade and helped solved /fixed our problem with our sliding doors.

4 years ago

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Kathy Forrest Gresham, OR

My vinyl Milgard windows are 10 years old and looking great! I have had two minor service issues during those ten years and Milgard has completed both repairs promptly and pleasantly. Good product and excellent service. I would definitely use them again!

4 years ago

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Kathleen Waugh Bend, OR

Best, warranty for original owners. Since I’m retired and on social security, what a blessing the warranty has been. Also, Jebb and Matt came to install the glass and were pleasant, helpful and efficient. Thank you both!

4 years ago

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A McK Missoula, MT

Great customer service & products. Our installer was fast and professional. Did a great job! Also, I greatly appreciate that Milgard stands behind the quality of their products, however we moved into a house with only 2 months left on the warranty of the windows. I feel the lifetime warranty of the products should be extended to the next owner. Or at least that an extended warranty at a reasonable price should be offered for purchase by the next owner.

4 years ago

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Robert Davis Portland, OR

Extremely pleased with Milgard's warranty repair work on one of our windows. He was prompt and had the window fixed in less than a half an hour. Very helpful in answering all questions we had. I would definitely recommend Milgard windows.

4 years ago

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Tom ,

The Milgard windows are of the highest quality and very clean appearance. And after 14 years when there was a problem they came out and very professionally corrected it, the service technicians are the highest standard and very professional...

4 years ago

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Terry Smith ,

With approximately 24 Milgard vinyl double pane windows I feel comfortable supporting their product and service. I've called upon them twice for service support (1 being customer caused) with some windows being over 10 yrs old. No problem, no hassle, no charge.

4 years ago

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M. Webber Hood River, OR

I found Milgard to be very efficient in fulfilling my warranty service claim. They schedule appointments well ahead of time and always notify of the time window two days prior to the appointment. I've found their technicians to be prompt and quick.

4 years ago

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Greg Kamerer Portland, OR

The technician was on time and took care of my window problem quickly and efficiently. I love Milgard and I appreciate the guarantee and I really appreciated the fact that the tech came out under these circumstances and wore a mask. Thanks.

4 years ago

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Carl Vancouver, WA

Service technician was prompt and on time. He was knowledgeable, courteous and professional. He was able to diagnose and repair the window lock immediately and on-site. Very impressed with the service performance and timeliness of the repair work.

4 years ago

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Mindy Smith Kalispell, MT

I have nothing but good to say about Milgard Windows! I love their windows, and how they latch! Their reps and Tech person is wonderful. Their warranty is the thing that would keep me with their company for every house I might build!

4 years ago

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Sandie Hertel The Dalles, OR

All good. I reported my issue, friendly response , date set for replacement window, no hassles. Follow up Phone call with a 2-hour time frame for when worker would arrive. Friendly guy came as scheduled, replaced quickly, very efficient. A very positive experience from start to finish👍🏼👌🏼.

5 years ago

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Hugh Naylor III Eugene, OR

Quick service by a skilled technician quickly identified and then corrected the problem. After the repair he reminded us of the lifetime Milgard warranty and reviewed what to do if any other problems occur in the future. This is impressive service. FYI: We recently enclosed a porch and added three new Milgard windows.

5 years ago

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christie Martin Knightsen, CA

Very professional and on time. This was the first time I had to have a window replaced since they were installed over 13 years ago window became cloudy and need to be replaced. No questions asked they came out replaced so easy I was impressed

6 years ago

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H Luke McDermott South Jordan, UT

Cervando has been great to work with! Milgard has a wonderful warranty and Guarantee. I would recommend them to anyone and anytime! Thanks again for your customer service. The windows look great again! Take care and all the best! Luke

6 years ago

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Lawrence K. Mays West Linn, OR

We reported the broken window seal. The service person was out promptly and measured the window. When the window arrived the technician phoned and set the schedule, arrived as planned, rapidly removed the old, and installed the new. Thank you for the great service.

6 years ago

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Janet Sheppard Camarillo, CA

It took three trips to get my broken window replaced. First time, I gave person the measurements and told her that it was the MOVING part of the window. The technician showed up with stationary part. Had to wait several weeks, and then the technician showed up with the wrong window again. This time it was his measurements and the person who entered the order, entered it wrong. Had to wait another two weeks, finally the right window. This order originated in June. It was completed September 27. The technicians were very professional and patient. The people taking the orders need to input orders correctly! I'm sure Milgard lost a lot of money preparing the wrong size windows! Not to mention, the customer waiting months to get a broken window replaced!

6 years ago

Reply from Milgard

Hi Janet - I'm so sorry to hear about the trouble you went through to get your warranty service. We are always trying to make improvements to our processes. I will be sure to share this with the service team in your area. Thank you for taking the time to let us know.

Oct. 1st, 2018

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Susan Mares Fullerton, CA

I have a window that was not closing properly (crank window). I contacted Customer Service; I had the id number from the window, and an appointment was made for a service representative to look at the window. He assessed the problem and fixed it. He was professional and friendly and knew how to fix the problem.

6 years ago

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Mary Beth Makic Arvada, CO

Working with Milgard to replace windows that had become foggy was easy, efficient, and timely. The service individual on the phone reviewed the process in detail patiently answering my numerous questions; The service person installing the windows as professional, efficient, timely, and polite. I was very pleased with the service.

6 years ago

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Jon christoffersen Shaw Island, WA

We had a window installation in which the local installer had been sold, and their records destroyed. Our Milgard customer service representative was responsive, located the file information, and followed up with new installer. It was such a pleasure dealing with a thoughtful human. Milgard rocks! Jon Christoffersen

6 years ago

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Nick LaBrasca West Dundee, IL

Prompt and efficient service. My initial contact was immediately responded to with a local contact to replace my patio door and a window. Submitting the paid invoice also was immediately acknowledged. Customer service is top notch !

6 years ago

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JANICE SZUMOWSKI Coronado, CA

I have had two service calls in the last couple of months. Both were handled efficiently and professionally. I was very happy with both service calls that were warranty related and pleased that Milgard stands behind their products.

6 years ago

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Sandra Wood Helendale, CA

If Milgard has the type of window you are looking for you would be crazy to buy from anyone else. We have had 4 windows that were installed almost 20 years. They did not look right and had Milgard look at them. Without any question they were replaced immediately. The service department was great. Fast and professional.

6 years ago

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Paul Hesser Lake Zurich, IL

My home is 14 years old and I have had over the last several years some window seal failures in my home, each time Milgard replaced the windows at no cost to me under their Warranty. I am very pleased with Milgard and their support staff for the speed and courtesy shown!

6 years ago

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Philip Robinson Rancho Palos Verdes, CA

I appreciate that Milgard has stood behind its windows with its lifetime guarantee. Milgard personnel have always been helpful and polite in scheduling the replacement of two of my windows. The technical personnel who performed the replacement were skilled and professional. My thanks to everyone at Milgard for their fine service.

6 years ago

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Steven Unglaub Ladera Ranch, CA

Called in March, sent photos and explained how many windows were in need of re-painting. Waited months for someone to come out and repair. Paint repair company started job, but then said it was many more windows then they were told. Waited another month for a Milgard inspector who was very nice and authorized repairs, but only on windows peeling even though all will need done at some point. Waited another couple months and only after I called again did a new painting company come out. They did a outstanding job, but I have already noticed more windows are starting to peel. Everyone was nice and professional but this took way too long. 7 months

6 years ago

Reply from Milgard

Hi Steven - I apologize for the delays you experienced with your warranty service. It sounds like there was also a miscommunication issue. We really appreciate you taking the time to tell us what happened so we can improve our processes.

Sep. 26th, 2018

Milgard Reviews