Name: Milgard
Rating: 4.8

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Bull Elk

Great customer service, from ease of filing a claim on the Milgard website, to the confirmation of scheduled appointments. Milgard covers it ALL! Very impressed with both tech that installed replacement panels at my home. Next window purchase will be Milgard without hesitation.

1 year ago

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David Winn

The overall process getting my window glass replaced in my new build home due to a stress crack was smooth and easy! Cody came to my house on time, explained what he needed to do, and was done quicker than expected - overall great experience and great service visit!

1 year ago

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Manuela Oregon

Today, we received replacement service from Don. His friendliness and professionalism and very good craftsmanship is very much appreciated. He answered all our questions about window and screen care with great insight. We are very happy with our Milgard windows. Thank you!

1 year ago

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wendy chord

Love our windows and the customer service gal that set it all up was wonderful over and beyond! The 3 gentleman showed up on time, very respectful, double and triple checked by the size. They were fast and great. It was not an easy one to replace. They were great!

2 years ago

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mike mcneal

Excellent service, was here on time, did a great job of replacing warrenteed window. We have owned our house for over 35 years and fortunately there were Milgard windows. Can't say enough about their windows and warrantee. Mike

2 years ago

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Andy Tualatin, OR

You guys went above and beyond what was expected. Not only did you repair my window but you also took the time to get our Milgard slider in better working condition. In a day when good service is all but lost, you guys wowed us. Thank you!

2 years ago

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Claudia Harvey Twin Falls, ID

He was so nice and very professional. It took him a matter of minutes to replace to glass and explained everything to me to understand why this keeps happening. I appreciated him wearing booties in the house too. You have a valued employee in him. Thank you so much!!

2 years ago

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Jody Donker

The windows were identified by the number located between the panes and an appointment for replacement was set. The installers arrived on time and had the job finished in less than an hour. Everyone was professional and courteous.

2 years ago

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Randy Root Santiago, RM

Andy showed up right on time was very supportive of the problem with our two windows. Andy and his helper did a great job with the removal and replacement of the defective windows and were very conscientious of our furniture and window coverings. Great service, I’m very happy with Milgard windows and service!

2 years ago

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James Buchholz Pittsburg, CA

After submitting the warranty claim online, I realized after when the confirmation email was sent, it was listed at our home address and not the job location. It was not easy to get that info changed. After two calls and on hold for extended periods of time, the address was changed and a new service date set. Service tech was prompt and repaired the window fast. Very happy with the service but not happy with the process submitting the claim.

2 years ago

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Natasha Ochs Portland, OR

The service guys who came to install the glass panels on my new double sliding glass doors were friendly and helpful. They did a great job adjusting the doors so they lock properly. They were willing to come back if I need further assistance. It was a great experience and I feel like I will have help if I need it in the future.

2 years ago

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Diane Blair

Jason was our repairman (I think) not good at names. He called and was able to get here early. Organized, pleasant overall terrific job. NO wasted time. I would hope if we ever have any other issues with Milgard that he would be the person to show up. A completely positive experience!

2 years ago

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L Stalheim Vancouver, WA

The online process to request a warranty replacement was easy & efficient. I received approval & installation date in less than 60 days. My window was replaced in less than 20 minutes. Very polite & professional. I was very pleased with the whole process

2 years ago

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Ibrahim Sevindik Beaverton, OR

We had a small issue with our windows not wanting to stay open. They sent a technician out promptly, who was very polite and able to fix it on all 4 windows super quick. I also appreciated he wore booties to help keep the house clean, big plus there.

2 years ago

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cckborg Bozeman, MT

My rating is for the whole process of having two window panes replaced under warranty. I give Norm who came today to replace the windows 5 stars. He was friendly, professional, and provided excellent service. But, it’s get these windows replaced I filled out an impersonal online form, I couldn’t just call my local rep as I had done in the past. Even with the automated form, Norm was sent two extra window panes beyond the two that I requested. On top of that, I was told the windows would be shipped to Bozeman on June 5. I After a month, I tried to find the status on the Milgard website. I had a case number but there seemed to be no way to use it to get any status or review the form. I only just received an automated call a couple of days ago telling me when my appointment was (I had the option of rescheduling). It is a miracle I even picked up the phone since it was an unknown number. Before my rep would call and I would recognize who the call came from. I have had numerous Milgard windows in my house replaced under warranty. This is by far the worst experience I’ve had to get that done. The personal touch is gone and the misordering would not have happened if I had just spoken directly to my rep.

2 years ago

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Stephanie Thomas-Roid Roseburg, OR

I went to the website and filled out all the necessary information. In a week or two I received a phone call that said they would have a service rep out and gave me the date. The service rep was very friendly and knowledgeable. He was in an out in just a few minutes after fixing my window.

2 years ago

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Janet Taylor Portland, OR

My claim was approved in just a few days and the window replaced within two weeks. Crew was prompt and did a beautiful job. We have a high wind and rain location and out of 26 large windows only one had a minor issue. Love Milgard!!!

2 years ago

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Marc Longley Hailey, ID

Excellent service. Tech and Milgard texted or called me days before they were to arrive. Tech called 2 hours before arrival. Outstanding company - labor and product were covered by warranty. Even though they had to drive 2 hours from a big city. I will by this window again.

2 years ago

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drtom Moscow, ID

Alex and Andy were totally professional and very helpful in scheduling the work. We were amazed that Milgard honored their lifetime warranty after 20 years. We would not even think about purchasing any other type windows for our future needs.

2 years ago

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John Gillingham Seattle, WA

Technician turned up in tme window and performed an efficient repair with newly designed bottom slider. The time to get service scheduled was appalling requiring an outside handyman to perform temporary fix on totally jammed patio door.

2 years ago

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Gilbert Smith

They were friendly and got the job done, which was to replace a window pain that had fogged, after 20 years of service. There was no charge. However there was a 6 month delay in getting to my job. Milgard has new management and I am concerned about commitment to support the warranties.

2 years ago

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Jennifer Ovink Richland, WA

The first replacement window was too large. We had to wait an extra 2 weeks for the correct window. The Milgard customer service person I spoke with first was rude. She seemed suspicious that I was contacting you (through my local Milgard dealer) and required that I show proof of home ownership. I have never had to do that before. The two gentlemen who arrived to replace the window were courteous and efficient. The new window looks great as it is not all fogged up!

2 years ago

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Nikki Orlaineta Medford, OR

Sam did a great job explaining the problem we are experiencing with our window and confirmed that the window itself appears to be working normally. Most likely, our situation is an installation fault and we will be reaching out to our builder to assist with the remedy.

2 years ago

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Stanley Barnwell West Linn, OR

really liMigardke these windows, installed over 30 years ago. There have been a few problems with the springs but easy to fix with DIY guidance from Milgard. Our next home will definitely use Milgard. The tech Don Perreira, very personable and efficient.

3 years ago

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Tim Sommerville Bend, OR

The guys that replaced the picture window we fast and efficient. I'm pleased with their service. The window itself does have a couple minor blemished between the panes. Disappointed in that but overall I will still stick with Milgard.

3 years ago

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Kirsten Meneghello Portland, OR

The technician did an outstanding job. He assessed the situation, figured out the needed repair, and fixed it promptly. Not only did he do that, he went the extra mile and reattached a security sensor for us. Very helpful and friendly!

3 years ago

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Christine Corsini Overland Park, KS

Had a problem with moisture inside the two glass planes. We called Milgard and they dispatched a technician in a reasonable time frame and the glass was expertly replaced. We are the original purchaser of the Milgard windows and have a lifetime warranty so there was no cost to us.

3 years ago

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Kerri McCormick Kalispell, MT

Exceptional service and product. LOVE the lifetime warranty on glass breakage, which we had to use within a month of our windows being installed. Turn-around time for replacement was only two weeks, and the service technician was AWESOME!

3 years ago

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Doug Seaside, OR

The technician was excellent. However, when I originally made the appointment I was told I would receive a phone call one or two days before the appointment to let us know when the technician would come by. I never received a phone call until the day of the appointment when the technician called and said he was on his way. It would have been nice to know beforehand when he was going to be here.

3 years ago

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Anil Shukla Albuquerque, NM

Smooth process of submitting request for replacement under warranty. It took some time to get response with date for the technician to come. He came on time as given, did the job promptly. I like this company and it’s work ethics.

3 years ago

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D Hillman Clarkston, WA

The tech that came and repaired my screens was excellent he gets 5 stars. The waiting time for Milgard to respond to the initial claim was a 40 days and you never responded to the retailer at all. you used to be the best. I have had Milgard windows in three houses and 10 years ago I never waited more than a dya for a response and two to three days for a repair. Need to review your proccess some where you lost a step. Still excellent windows and compared to other brands still one of the best.

3 years ago Edited October 21, 2022

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Carol Ford Eugene, OR

It takes a little while to get an appointment with the service representative Mark, but once you do you’ll be happy. Mark arrived early, which was terrific for us, and took care of two of our windows in less than 30 minutes.

3 years ago

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Charles Nichols Aumsville, OR

Presently, the worst thing about Milgard is the absurdly long lead times and a growing lack of trust in promised delivery dates. Defects are rare with Milgard. When it does happen or, there is a customer created problem, our sales representative, Darren K, always provides excellent support and service to help correct the problem.

3 years ago

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ReputationMatters Boise, ID

It took a very long time for the service request to get through the system and assigned to a technician. Lucky I called every couple weeks because it was those calls that moved the ticket ahead into a service call. They indicated each time and I get that they "are very busy", but only when I called did things seem to move forward, so I'd give low stars for that. But to the contrary, I'd give very high stars for the service call. The technician who came was very profesional through the entire interraction - from scheduling the appointment to final cleanup as he left. He spend several hours diagnosing an issue with the operation of a sliding door lock present apparently since the door was installed many months ago and only 2 months ago discovered when I pulled up slightly on the locked slider and it slid open. I immediately cut a rod to place in the track and secure the door and made a service request. I feel much more secure now knowing that someone cannot lift the slider and circumvent the locking mechanism now that he fixed it. The average of 1 star and 5 stars is 3 stars, which I gave the entire experience with Milgard.

3 years ago

Reply from Milgard

Thank you for the constructive criticism, and sorry we couldn’t make it a 5 star experience. We will review these comments with the service management team so we can make improvements.

Sep. 20th, 2022

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Peter Kilner La Grande, OR

Amazing warranty! One pane was broken, either in transit or in storage. We live in a country area, so Milgard sent technicians from Tricities, 3 hours away, to replace this one pane. It is great to know that they value their customers’ satisfaction so highly.

3 years ago

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Dave Shuford Kennewick, WA

The service team replaced the rollers and track for our sliding glass door quickly and efficiently. The door works much better now. The only issue was that two of the guys refused to wear masks when coming into our house and remained outside while the third tech came inside to do the work. Milgard may wish to remind their technicians that when coming to someone's home, they need to be sensitive to their concerns.

3 years ago

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Tominroseburg Grants Pass, OR

Milgard always stands by their products. The replacement of the failed window was seamless, and the technician was professional, personable, and very quick. We always recommend Milgard to anyone who is thinking about new windows.

3 years ago

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Karen Sims-Bundy West Linn, OR

I had forgot about the appointment so he called me. I apologized and since he was still in the area he came back to install the window. A very pleasant, friendly and professional person even though I had most likely interrupted his regular schedule for the day.

3 years ago

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Thomas Wilde Frankfurt am Main, HE

Arrived a bit early, which was fine with me. Very courteous, professional, and did an excellent job. On our new construction we only have been using Milgard and I installed these windows on my personal home 19 years ago. Their lifetime warranty for the original owner is a nice plus.

3 years ago

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Stormi Oshun Belgrade, MT

The representative I dealt with was very professional, helpful, and an excellent communicator. He was able to answer all of my questions in a manner that was respectful and complete. He took extra time to find an old invoice from a previous repair he did at my house - repair which was done well and quickly.

3 years ago

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Ray Taylor Bend, OR

The service person, Jedd, was very efficient . He removed the defective double pane window and installed a new one in less than 15 minutes. No fuss, no muss. Thanks to him and to Milgard for standing behind their great windows!

4 years ago

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James Davidson Oregon City, OR

We were having issues with a slider that was not opening and closing smoothly. The 2 technicians arrived at the beginning of the 2-hour arrival window (very punctual). They were very polite, professional, technically savvy, clean and organized.

4 years ago

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trisha lusher Vancouver, WA

i initially sent an email in august. a reply came back 1 1/2 months later. then another month for the appt. to be set up. but the servicemen came out promptly and on time. they worked quickly and efficiently. overall, very pleased.

4 years ago

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JayMc28 Seattle, WA

The Milgard service tech was on time, very efficient, and super helpful in replacing our windows that failed..! He did a fantastic job with expert installation and cleanliness. The windows and surrounding area were spotless when he was finished..!!

4 years ago

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Debbee Etzel McMinnville, OR

Good customer service. I had 3 pieces of glass defective after 21 years and Milgard replaced free of charge as their warranty stated for lifetime of original owner. No hassles and the service technician was very professional

4 years ago

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Samarra Miller

My husband and I are extremely happy with the quality, service and personnel. They were polite, professional and left the installation sites very clean. We did our research on the windows and we liked the presentation and the product very much. We couldn't be happier. The windows and doors look beautiful

4 years ago

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Pam Foster Albany, OR

Norm came out today to replace a window that was not sealed correctly. I had no problems getting it replaced. I am happy to know that Milgard stands behind their windows for a life time. I would have given a 5 start, but Milgard first scheduled my appt. for 5:00 - 7:00 PM. That is entirely too late for a job to be completed. I had re-arranged my schedule to meet that time. Thank goodness, Norm was ahead of schedule and was able to come much earlier in the day to replace the window. He was very professional and did a great job for me!!

4 years ago

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Patrick B Hillsboro, OR

I had milgard ultras installed. Love the windows but had a few issues. A frame was cracked, a lock was not working right, and a spring was making noise. The tech came out about a month after install and fixed all the issues in about an hour. I’m super satisfied with the service and the warranty is the best in the industry as far as I can tell.

4 years ago

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Duane Denson Gresham, OR

The serviceman was very polite and efficient. He made some adjustments that I could not do. I am very pleased with my experience and the service team at Milgard. I would recommend that anyone looking for windows or sliding doors that they seriously consider Milgard.

4 years ago

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Marc Colloton Stevenson, WA

I have to say both times I have had windows replaced, the people and interactions have all been excellent. The thing that kills me, for the windows I had bought from Milgard, is the rubber gasket that forms the seal around the windows that open. They are all disintegrating, and really makes the windows look like crap. I had asked about this before and was sent a box of rubber gasket material to do it myself. I did a couple ground floor windows, but the seal didn't stay in place for long. I get that the sun bakes this stuff and it deteriorates, But trying to replace the sticky mess that is then created isn't fun. I hope there is a better solution in the next year or so when I build another home. The tec today said the same material is used in the windows being produced currently. That is the reason which would cause me to seek another brand of windows. Matt

4 years ago

Milgard Reviews