Name: Milgard
Rating: 4.9

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Vicki McWhite Denver, CO

i love your windows. they are so beautiful and easy to open! I used to struggle to get my old windows open. Then I got my Milgard windows and what a difference! Then, I found myself having to replace glass in two windows. Wow! I found out all about your wonderful guarantee/warranty. Your customer service was excellent. From setting up the appointment to the arrival of my glass replacement. And my window replacement technician, Winston, was very very professional. He came in and completed the work in surprising time. Everything was clean and ready to go. He thoroughly explained what I needed to do over the next few days to guarantee a successful seal on my windows. Hold onto that guy! He should make you proud!

6 years ago

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Mike Montoya Pacifica, CA

I remodeled my home 10 years ago, installing new wood clad Milgard windows throughout. I recently noticed moisture in one of my living room window panels. I immediately contacted Milgard service through their website, completed the brief service request and within a few short days received a service date. The technician arrived right on time. He inspected and measured the panel for replacement. Shortly thereafter, I received another email scheduling the installation appointment. The pleasant service technician again arrived right on time and quickly installed a new panel replacement. The area was left clean and the window looks great! I can't imagine how the whole process could have been better. Great Job! Thank you!

6 years ago

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Kathy Flynn Lafayette, OR

Due to a late in the year installation of new windows, we did not try to open our bedroom windows until late April. One of the casement windows started to fall out of the frame as it was opened. We called the contractor who installed them 3 times and he never returned our calls. We then contacted Milgard, who routed our service request to our area and set up an appointment. The Milgard service man showed up early and took care of the problem in less than 5 minutes. He also took care of another installer error in just a few minutes. These are beautiful windows and the problems were in the installation, not in the manufacturing. The Milgard rep was congenial and efficient.

6 years ago

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Ken Tracy Gresham, OR

We purchased skylights from Milgard for our home in the 90's and most recently discovered one was leaking and another the seal had broken. I contacted Milgard about the repair, even though they do not manufacture skylights any longer they offered to replace them under their lifetime warranty. This was a painless process, they provided me a date for the replacement and showed up exactly when they said they would. I'm always sceptical of "lifetime warranty" offers but Milgard truly stands behind their commitments. I would highly recommend Milgard to anyone considering purchasing new windows without reservation.

6 years ago

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dave chandler

Excellent service and warranty coverage for the 7 windows that had problems with after 13 years when they were installed in our house when built.

3 months ago

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John Melton

These guys were fast, clean and efficient. I really appreciate the professionalism displayed on this job, these guys were the est.

3 months ago

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darrell draper

Where do i start? your tech showed up un prepared, made a mess and didnt clean. door will lock now just not unlock. tech used putty knife to pry up unit in door causing it to fail. so my customer has an expensive door on the lake that has now failed glass and a non working lock. to say my customer is not happy would be a gross understatement. his opinion of milgard quality and service is that they are terrible. i sell milgard and sell them as an upper end window, my confidence in your product is pretty low also.

3 months ago

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lance jones

Had window that lost its seal after about 10 years. Contacted milgard with order number and within a month or so had it replaced free of charge and with 10 min of work

4 months ago

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Travis Nolen

Stan in Vlad were awesome! The service only took 1 hour. They were respectful of the property and did an awesome job replacing our large picture window.

4 months ago

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Angela Mayfield

The rep that came to my house to replace my window was amazing, very efficient quick! I highly recommend Millard windows, they stand behind their warranty!

4 months ago

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Eileen Scheffer

The service technician who installed the replacement windows did a great job. I just had a little difficulty in filing the claim. (I had to send it three times.)

5 months ago

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James L Gola

Fantastic service. Stan got with the program and was done in a short time. Good man, knowledgeable about his craft. Milgard is the place to buy windows.

5 months ago

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Richard Tieman

There is no point in living in Montana if you can’t see out your windows. Replacing the windows that get hazy is great customer service that Milgard provides.

5 months ago

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Keith K

Service man was on-tme, very courteous, efficient, and competent. Replaced window under warranty in no time in addition to servicing some latches. Hard to find good service these days. We'll done Milgard.

6 months ago

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Michelle Kambich

I received a quick response and set up an appointment. Tom called and was very informative about arrival time. He was efficient in installing the new window and was also very friendly.

7 months ago Edited May 2, 2024

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Nick Massie

Installer came when promised and did a wonderful job.

2 weeks ago

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Andy Tualatin, OR

You guys went above and beyond what was expected. Not only did you repair my window but you also took the time to get our Milgard slider in better working condition. In a day when good service is all but lost, you guys wowed us. Thank you!

9 months ago

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Claudia Harvey Twin Falls, ID

He was so nice and very professional. It took him a matter of minutes to replace to glass and explained everything to me to understand why this keeps happening. I appreciated him wearing booties in the house too. You have a valued employee in him. Thank you so much!!

10 months ago

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Bob Zawaski WA

Milgard windows are of the highest quality and an exceptional value. If that weren’t enough their service after the sale is second to none. The technicians are always friendly and extremely knowledgeable and efficient. As a Real Estate Broker with 30 years behind me I refer all my clients to Milgard when the subject of window replacement comes up. My most recent interaction at my own home just confirmed what I already knew from over 30 years of experience working with Milgard. I would heartily recommend Milgard to any looking at replacing or building a home.

8 months ago

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C Noll Chiang Mai, 50

Excellent service! The Milgard technicians were efficient, highly competent, and concerned about the cleanliness of the work site. In fact, they had removed the old window, replaced it with a new one, cleaned up the area, and were on their way to their next job in less than thirty minutes. Additionally, I gained an appreciation for how well made Milgard windows are, allowing for straightforward service if the need arises. I would not consider any other window than a Milgard window for any future needs. Thank you for a job well done.

1 year ago

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Jennifer Haberly

The window of installation was between 9:00-11:00 and The installer showed up at 9:00!!! He was very professional and wore slip covers on his shoes, thoughtful touch, didn’t go unnoticed, and performed the repair without a hitch!! It was a great experience and the company was very through in repairing said window!! Thanks again for the quality and execution of the repair! Great experience, which other companies performed at this level!

1 year ago

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Sandra Eugene, OR

We bought our windows from Farmer's Building in Grants Pass OR. So we didn't deal with Milgard directly. Milgard has replaced a couple glass window panes. This is the first time they have done any window repair. The gentleman was very efficient and finished the job quickly. He was here earlier than expected as he had a cancellation. Good thing I came home from my short walk, instead of doing my regular long walk. He had left a message on my phone. When I called him back, he was already in my driveway. Your service is commendable, Thank you . I appreciate it.

1 year ago

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Bob Dix Hailey, ID

I had several windows replaced and Andy K and Alex serviced them. Both Andy and Alex did an excellent job. Some of my widows are in a clear story and Andy not only installed them all but when done grabbed a broom and cleaned all the cobwebs out. His service was above and beyond!!! A huge thanks for his thoughtfulness and willingness to go that extra step!!!

1 year ago

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Martha Misten Portland, OR

The customer experience was 5 star from start to finish. I was nervous to start this process on-line but the communication was responsive, timely & easily understood. The Service Employee was on-tine (a little early if I remember correctly) and did a great job. All and all we are so happy to have Milgard windows and would purchase them again & again.

1 year ago

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Nick Schechla Vancouver, WA

We had just underwent a full kitchen remodel and the only thing we were unsatisfied with was how our sliding milgard door barley opened. The installers tried multiple times to make it right but ended up giving up!! We decided to reach out to the warranty department. The two guys they sent out were truly professionals and made our door function like it should. Milgards customer support and warranty is outstanding! Thank you!

1 year ago

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Scott Kamm Boise, ID

Very courteous installers. Showed up when they said they would, fixed the broken window glass, no muss, no fuss. Very happy with my Milgard windows in my new (five year old) house. I've used them before in remodel situations and will use them again. Repairman commented about how much he liked my house, and even asked if I was thinking of selling it, because he was interested.

1 year ago

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Scott Kelly Vancouver, WA

A little confusion getting my service scheduled because they said my sales order didn't have any doors on it, just windows. Apparently they was able to find the doors on my sales order and scheduled the service and the tech showed up on time, did a very professional job and only took him 15-20 minutes due to having to remove and replace the fragile trim work on the interior of the door. Overall, an excellent job. Thank you Milgard

1 year ago

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Nellie De Los Santos Portland, OR

The technician who came was prompt and very professional! While I reported a set number of windows, he went out of his way to check all windows and replaced where necessary! I’ve had these windows in my house for 16 years, and this was the first time I asked for their assistance, and it went very smooth! Love their warranty, and they stand behind it

2 years ago

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Russ Avon, IN

Thirty two years ago Milgard installed beautiful lifetime guaranteed windows throughout our newly constructed house on the Oregon Coast. I’m now ninety-eight years old and still living in the same house. I’m very pleased to attest that Milgard has honored their guarantee. Just this past year they’ve professionally, timely, and courteously replaced free of all labor and material cost the windows and door-walls facing the rugged northwest and southwest Pacific Ocean wet and windy climate. Proud to say the eastern facing windows are still in amazingly good shape. Best investment ever!

2 years ago

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Magic Gresham, OR

Had a minor issue with our new front window. Called who we bought the window from and they contacted Milgard. Heard from Milgard in one day and set up an appointment for the service call. The tech arrived on time and repaired the issue in just moments. He also explained how it occurred and reminded us of the lifetime warranty. Friendly and knowledgeable. I must say that I am impressed with Milgard.

2 years ago

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Karen Huebert Connell, WA

I cannot say enough good about this company. The windows cut my electric bills substantially from the first month they were installed 20 years ago. They came with a lifetime guarantee. Recently they started showing signs of wear. Milgard honored the warranty and replaced a number of windows free of charge. Every interaction with employees was fantastic from scheduling to the actual replacement. The man who came to replace the windows was outstanding. OUTSTANDING. Pleasant. Quick. Respectful. A true professional.

2 years ago

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Patryk Lech Portland, OR

Good quality windows, which - for the most part - function well for many years. The service visit to replace one of the newer windows was quick, taking maybe 15 minutes from start to finish. The tech was courteous and had a sense of humor. If I were to change anything, it would be to extend the warranty from the installing owner to subsequent owner. We bought our house 15 years ago. All windows have been replaced with Milgard Windows by the previous owners; I only installed two new Milgard windows (one of them failed and was replaced during this visit). But the warranty on the windows installed by the previous owners does not extend to us. I wish Milgard could extend the warranty to us, if not in full, then at least 50% of the cost of repairs, for example. Incidentally, when I had the two new windows installed, I asked the sales person if Milgard would extend the warranty on existing windows to us and he said yes. I suppose this information was not put in any written form, however, because - on my subsequent calls - other salespersons vehemently denied this.

2 years ago

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Jim Gaston, OR

They stand behind their product, which is very good, and service it as promised. Millard just replaced the glass in a sliding door at our house on the Oregon beach, and did so when it was promised. The slider was at least 26 years old. Service people were prompt, friendly, knowledgeable and efficient . We have used Milgard in our last two houses and wouldn’t trade for any other company.

2 years ago

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Frederick H Stinchfield Salem, OR

Emails with scheduler/representative (Allison) were good. she instructed me where to get the applicable number for the window being replaced. We were given a dte for our appointment, and 2 days before the appointment date we were emailed with a specific time window for the appointment. Our installer (Robert) arrived within the specified timeline, took our old window out, and installed our new window within about 20-256 minutes, Very efficient, and very knowledgeable about what hee was doing!

2 years ago

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David Benz Medford, OR

I have had a great working experience with Milgard over the years. My home was newly built with all Milgard windows, and the lifetime warranty has been a convenient and well-used feature of the brand. In the nine years I have owned my home, I have had three repairs on my windows, and each time Milgard has honored the warranty, and performed the repairs at no cost to me. In these days of higher prices and uncertainty, it's nice to see a corporate manufacturer stand behind their products, the way that Milgard does.

2 years ago

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Brian Kleiner Oregon City, OR

The technician did an absolutely great job of replacing three windows that had the seals break. He was careful, efficient and cleaned up nicely. We have had Milgard windows in three of our four custom homes, and they are great! The one house we did not, we had nothing but problems and leaks into the inside of the house. The Milgard lifetime warranty is the best available on the market.

2 years ago

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RONALD WHITE Seattle, WA

We purchased 5 double pane windows from Milgard several years ago to replace 5 single-pane original install windows. So glad we did as these have helped in keeping our cooling costs down here in Arid-zona. The are low-e windows that slide side to side and they are as new as the day we installed them. The quality of the vinyl frames has fended off the heat and dryness of our weather here. I highly recommend Milgard Windows any day and the prices can't be beat. You won't regret purchasing Milgard Windows.

2 years ago

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Lawman50 Portland, OR

I had issues with two windows, nearly ten years old, at my house. I called Milgard and a very nice lady had me measure the windows and set up an appointment to replace them. The installer arrived on the scheduled date and time. He explained what he intended to do and then replaced the glass.He was obviously very efficient and experienced in resolving this type of issue. He was very pleasant, friendly and respectful of my property. I’AM EXTREMELY IMPRESSED WITHE ENTIRE PROCESS FROM THE BEGINNING TO THE END. I WOULD HIGHLY RECOMMEND MILGARDS’S CUSTOMER SERVICE.

2 years ago

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Bill Britton Portland, OR

We replaced our 1950s aluminum frame, single pane, “crank open” windows with Milgard Tuscany windows nearly twelve years ago, and we have been very happy with them. The glides and latching mechanisms are very good, and the glass UV coating and construction has reduced heat loss, noise, and furniture fading. Only two panes have lost their seal, and it was easy to get them replaced at no charge.

2 years ago

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Larry Hughes White Salmon, WA

Service tech arrived promptly, was courteous . Introduced himself ,was shown where and which windows were involved in the work order. Promptly went to work replacing the glass . He answered any questions I asked, very informative! Quite a good representative of the Milgard company. Hopefully I don't need any further service ,but if I do I won't hesitate to call ! If I ever build another home, I'll make sure I go with this company again!

2 years ago

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Douglas Reinthal Bend, OR

After many years of trouble free service a problem with the glass in my sliding glass door developed. I contacted Milgard, they found my original purchase order in their files, and without hesitation honored the lifetime warranty. I now have new glass installed in my door and anticipate many more years of service from my door. Thank you, customer service is very important to me.

3 years ago

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Peter Bock West Linn, OR

Our home is 21 years old and we are the original owners. We had two windows for which the seals had failed. We found the order number codes, measured the two windows and filled out the claim form. Milgard set up the appointment and the repair tech showed up and replaced the two panes within a half hour. He did a terrific job and we are totally satisfied. I cannot imagine having a better experience.

3 years ago

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Le Jia Beaverton, OR

Great lifetime warranty for original owner. I live here for 16 years. First time ask for warranty. It took a very long time to get tach in (Just recent craziness, I think). The tach was very skillful profession. He did quickly and make sure everything works properly. I am so glad the builder used Milgard. Happy with the product, service and people. Thank you for taking care of your customer and keep your promise.

3 years ago

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Deb Baucom

I am so happy with the replacement window installed in my garden window that had a broken seal. The installation went quickly and expertly. The 2 men who serviced my window came earlier than expected (had a cancellation) and were experienced, friendly, and efficient. I am so pleased with the work they performed. I would recommend this company to anyone who needs to install or repair Milgard windows. Yes this was an AMAZING experience!

3 years ago

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Captt1943 Saint Helens, OR

I have never met a company that cares so much about its customers as Milgard . We had some problems with our windows and patio door that were installed several years ago, and they promptly fixed them. It's nice to know that some company takes pride in the products that they manufacture sell and other people install. When we move to our new home and need windows and doors we will definitely purchase Milgard produts.

3 years ago

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marilyn smith Portland, OR

we had our windows installed about 15yr ago. noticed this winter that one had a bad seal as there was a fog in between the glass. called, taked to a very nice young lady who set up an appointment for it to be replaced. this morning right on schedule, a technician showed up and replaced the bad pane. he was very nice, very effecent, just an awesome experience. thanks Milgard for standing by your products and making it so easy to take care of the problem. you customer service is AWESOME!!!

3 years ago

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JarlyK Hood River, OR

The Milgard people responded quickly to my request and had someone here to fix the problem within a couple of weeks. I'm impressed with a company that seems to care about their customers and responded to my situation without hesitation. The sliding glass patio door I ordered seems to be of excellent quality and is working perfectly! And I highly recommend Milgard for their excellent customer service!

3 years ago

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Marjorie Stout Richland, WA

Your service personnel were extremely helpful, efficient, and courteous. The repair person who came to our home was friendly, efficient, and also courteous. Extreme asset to your company. We had Milgard windows installed in our home when it was built in 1999 and have been extremely happy with them. Thank you for your wonderful company and product!

3 years ago

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Allen Anderton Battle Ground, WA

I had scheduled a section of glass in a window to be replaced in my home due to a broken seal. The installer was on time and professional. It was raining, windy and crazy weather at the time. He didn't complain, worked as if it were sunny. Cleaned up the rain/water mess, asked if he could answer any other questions and did a great job. I highly recommend Milgard Windows. Allen

3 years ago

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Diane Clinton Spokane, WA

Overall, I was highly satisfied with my experience with Milgard. On the positive side, once my appointment date was set I received a phone call two days in advance to confirm my appointment and to tell me the 2-hour time period I could expect the technician. Serge arrived during the early part of the time block, and accomplished the task very quickly and efficiently. He made sure he took care of all of the issues I was having with my windows before he left. He was very friendly and helpful. Unfortunately the glass unit he brought to replace my scratched window also had a small scratch in it. He offered me two options: take the new unit back and reorder, or replace the glass and told me I could always replace it later if it bothered me after living with it. I opted to keep the new glass unit because it was a huge improvement over the original glass. I appreciate the fact that he gave me options. The only other negative I experienced was getting the appointment scheduled. I completely understand how busy the service department is, but after submitting my service request and receiving a confirmation email with a case number, I waited quite a few weeks for someone to call or email with an appointment date (the email said I would hear from someone in about 10 days or less). I finally had to call the service department myself. The person in the service department got me scheduled and was very helpful. I didn't mind waiting another month or more for the appointment, as long as it was scheduled. I love my Milgard windows and plan to order more in the near future when we remodel our basement!

4 years ago

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