Name: Milgard
Rating: 4.8

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Phillip Brandt Portland, OR

We have multiple Milgard windows in our home. Recently three windows in our sun room started to haze over on the inside of the glass units. A local glass shop directed me to get in touch with Milgard's warranty dept. The Milgard staff were very helpful, we identified exactly which windows needed to be serviced and a date was immediately scheduled. This morning Sergei arrived right on time. He was impeccably polite. He quickly and efficiently swapped out the failing glass units and cleaned up the area. He was done within 40 minutes. The windows look great. The whole process was smooth, efficient, and really friendly to me as a customer. I am buying Milgard windows in the future.

7 years ago

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JAMES QUADERER Sunnyvale, CA

I had a problem with my fiberglass double hung windows which would not slide up and down without tremendous physical effort. I searched the Milgard web site for advice but found nothing. I sent in a service request on line , suggesting an electronic response could fix my problem. Milgard chose to send a service technician to my home. Jesus, the service guy did a great job reviewing the sticky windows and he showed me how the problem is easily fixed with silicon lubricant. All this is fine, but I had to come home from work to meet Jesus which was inconvenient to do. It seems to me the whole service issue could have been handled by a maintenance note on your web site or a phone call from your service technician. Just tell me what kind of lubricant to use on fiberglass and I am good. The result was good but perhaps we could have saved both Milgard and myself quite a bit of time with an email or phone call response.

7 years ago

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Roger Thomas Rainier, OR

We purchased Milgard windows for our house in 1995. Recently two of them had issues. One had kind of a mildew looking substance on the lower inside between panes. The second started showing finger prints between the panes. Contacted Milgard in April. They walked me through how to file a claim, measure and identify the windows since are far from new. Set up an appointment for June to repair them. Their crew arrived in the time frame I was told. The one window was part of an 8' patio window (extremely heavy). The crew (two people) had both windows changed out in under 30 minutes. I was shocked how efficient they were...WOW! The crew was polite, business like and again, very efficient. Can't say enough about the quality of these windows, the backing from the company guaranteeing their product and the support team that makes them so great. Thank you folks at Milgard again. Would I recommend them....heck ya! RT

7 years ago

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HeIdi Mairena Orange, CA

It has been almost 15 years since my Milgard windows were installed. Upon a recent professional window cleaning, I noticed a haze on several windows. I contacted Milgard through the company I originally purchased my windows. They promptly started a case file for me, They sent people out to replace my windows and examined the remaing windows. After their inspection, they noted defects in 5 more window panes and promptly ordered the replacements. Within a month, all the defective windows had been replaced. Employees were courteous, efficient and thoroughly cleaned up after themselves! The Temecula dispatch center was AMAZING! When Milgard says lifetime warranty, they mean it! Thank you for making this experience painless!

7 years ago Edited September 14, 2021

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Vicki McWhite Denver, CO

i love your windows. they are so beautiful and easy to open! I used to struggle to get my old windows open. Then I got my Milgard windows and what a difference! Then, I found myself having to replace glass in two windows. Wow! I found out all about your wonderful guarantee/warranty. Your customer service was excellent. From setting up the appointment to the arrival of my glass replacement. And my window replacement technician, Winston, was very very professional. He came in and completed the work in surprising time. Everything was clean and ready to go. He thoroughly explained what I needed to do over the next few days to guarantee a successful seal on my windows. Hold onto that guy! He should make you proud!

7 years ago

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Mike Montoya Pacifica, CA

I remodeled my home 10 years ago, installing new wood clad Milgard windows throughout. I recently noticed moisture in one of my living room window panels. I immediately contacted Milgard service through their website, completed the brief service request and within a few short days received a service date. The technician arrived right on time. He inspected and measured the panel for replacement. Shortly thereafter, I received another email scheduling the installation appointment. The pleasant service technician again arrived right on time and quickly installed a new panel replacement. The area was left clean and the window looks great! I can't imagine how the whole process could have been better. Great Job! Thank you!

7 years ago

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Kathy Flynn Lafayette, OR

Due to a late in the year installation of new windows, we did not try to open our bedroom windows until late April. One of the casement windows started to fall out of the frame as it was opened. We called the contractor who installed them 3 times and he never returned our calls. We then contacted Milgard, who routed our service request to our area and set up an appointment. The Milgard service man showed up early and took care of the problem in less than 5 minutes. He also took care of another installer error in just a few minutes. These are beautiful windows and the problems were in the installation, not in the manufacturing. The Milgard rep was congenial and efficient.

7 years ago

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Ken Tracy Gresham, OR

We purchased skylights from Milgard for our home in the 90's and most recently discovered one was leaking and another the seal had broken. I contacted Milgard about the repair, even though they do not manufacture skylights any longer they offered to replace them under their lifetime warranty. This was a painless process, they provided me a date for the replacement and showed up exactly when they said they would. I'm always sceptical of "lifetime warranty" offers but Milgard truly stands behind their commitments. I would highly recommend Milgard to anyone considering purchasing new windows without reservation.

8 years ago

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CRAIG WELCH

Todd in the service department was very good to work with and he took care of both the windows and screens.

2 months ago

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Andrew Dieckelman

Extremely disappointed with Milgard’s warranty support. I purchased their windows and one has been inoperable since installation. Despite multiple attempts, their service team keeps making me repeat the same information without ever confirming a service visit. The process has been frustrating and unhelpful. It’s unacceptable that Milgard won’t stand behind their own product.

3 months ago

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AaronS

Arrived exactly as scheduled, replaced panes quickly, did not leave a mess, very friendly. BTW, all my other windows are Milgard that have performed well for 20 years now!

4 months ago

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Daniele Colonna

My experience was a warranty replacement as a fixed window's seal had failed. It's exceptional that a company will stand behind their product installed 14 years ago!!

5 months ago

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Robert Mcclernon

Norm and Will were great, fixed our issues and more. Windows work great now. New house and I guess things settle and these guys know there stuff after some adjustments All good

7 months ago

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Milgard windows

Awesome service first with Luke who coordinated the repairs and to the service rep. that fixed our windows. Amazing warranty on our Milgard windows we had installed 28 years ago. Best out there!

8 months ago

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Bruce McVean

The repair department sent the incorrect handle for my sliding door repair. Fortunately, the repair technician found the correct one on their truck but it was the wrong color. He repaired the door with the handle he had on the truck until the correct white handle can be mailed. The technician was excellent and I would give them 5 stars.

8 months ago

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Jeffrey Carroll

Start to finish, everything was simple and easy to understand. Work was completed efficiently and on time. Our patio slider now works like brand new. We couldn't be more pleased with Milgard, so glad we chose them!

8 months ago

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Scott Spiegelberg

Great windows! Great warrantees! Great name!

2 weeks ago

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Brittany Vik

Initially I was told I would have to live with the film on the outside of my window or pay for a replacement myself. Then after I figured out that it was because the low e coating was on the wrong side, then I was offered a replacement. I wasnt impressed with that process but the guy who i was dealing with was nice to me overall. The technician who came to fix it was very professional and nice. In the end we were appreciative.

9 months ago

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tbachvanwa

They stand by the warranty of their product. I had a door that was over 5 years old where its hardware failed. They came out and replaced the hardware covered under their lifetime warranty. The technicians were helpfu, courteous and fixed the door efficiently.

9 months ago

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Debbie Baker

Kyle was knowledgeable, respectful and polite. You have a great employee with him. The young lady who answered the phone, when I called at 3pm today, was so courteous and helpful too. My whole experience has been thumbs up 5 star…..thank you.

11 months ago

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madeline Davis

The Milgard team was on time, and did a very good job. We have a lifetime warranty on our windows, and over the past 22 years Milgard has taken care of any windows that have had stress fractures or lost their seal. The majority of windows have been fine, but when a problem has cropped up, Milgard has been there for us quickly and efficiently.

11 months ago

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ted spear

Good communications, customer service, efficient work and friendly.

1 month ago

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Tom Staly

Milgard makes good on the lifetime window warranty for our home. Weeks ago measurements were taken and yesterday a worker replaced two sliding windows which had failed seals. The replacement windows are like new. Our home was built in 1997 with Milgard windows throughout. Over the years a few windows have failed and been replaced. We are very satisfied with Milgard windows.

1 year ago

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Joseph Kosanovic

The customer service aspect of Milgard should be the deciding factor when purchasing new or replacement windows. My experience has exceeded my expectations. From the moment I notified the company of an issue, they did everything right. My Midgard windows are 13 years old still looking great. Milgard stands behind their products. I am more the satisfied and highly recommend their products. Five Stars.

1 year ago

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Bob Zawaski WA

Milgard windows are of the highest quality and an exceptional value. If that weren’t enough their service after the sale is second to none. The technicians are always friendly and extremely knowledgeable and efficient. As a Real Estate Broker with 30 years behind me I refer all my clients to Milgard when the subject of window replacement comes up. My most recent interaction at my own home just confirmed what I already knew from over 30 years of experience working with Milgard. I would heartily recommend Milgard to any looking at replacing or building a home.

1 year ago

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C Noll Chiang Mai, 50

Excellent service! The Milgard technicians were efficient, highly competent, and concerned about the cleanliness of the work site. In fact, they had removed the old window, replaced it with a new one, cleaned up the area, and were on their way to their next job in less than thirty minutes. Additionally, I gained an appreciation for how well made Milgard windows are, allowing for straightforward service if the need arises. I would not consider any other window than a Milgard window for any future needs. Thank you for a job well done.

2 years ago

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Jennifer Haberly

The window of installation was between 9:00-11:00 and The installer showed up at 9:00!!! He was very professional and wore slip covers on his shoes, thoughtful touch, didn’t go unnoticed, and performed the repair without a hitch!! It was a great experience and the company was very through in repairing said window!! Thanks again for the quality and execution of the repair! Great experience, which other companies performed at this level!

2 years ago

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Sandra Eugene, OR

We bought our windows from Farmer's Building in Grants Pass OR. So we didn't deal with Milgard directly. Milgard has replaced a couple glass window panes. This is the first time they have done any window repair. The gentleman was very efficient and finished the job quickly. He was here earlier than expected as he had a cancellation. Good thing I came home from my short walk, instead of doing my regular long walk. He had left a message on my phone. When I called him back, he was already in my driveway. Your service is commendable, Thank you . I appreciate it.

2 years ago

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Bob Dix Hailey, ID

I had several windows replaced and Andy K and Alex serviced them. Both Andy and Alex did an excellent job. Some of my widows are in a clear story and Andy not only installed them all but when done grabbed a broom and cleaned all the cobwebs out. His service was above and beyond!!! A huge thanks for his thoughtfulness and willingness to go that extra step!!!

2 years ago

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Martha Misten Portland, OR

The customer experience was 5 star from start to finish. I was nervous to start this process on-line but the communication was responsive, timely & easily understood. The Service Employee was on-tine (a little early if I remember correctly) and did a great job. All and all we are so happy to have Milgard windows and would purchase them again & again.

2 years ago

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Nick Schechla Vancouver, WA

We had just underwent a full kitchen remodel and the only thing we were unsatisfied with was how our sliding milgard door barley opened. The installers tried multiple times to make it right but ended up giving up!! We decided to reach out to the warranty department. The two guys they sent out were truly professionals and made our door function like it should. Milgards customer support and warranty is outstanding! Thank you!

2 years ago

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Scott Kamm Boise, ID

Very courteous installers. Showed up when they said they would, fixed the broken window glass, no muss, no fuss. Very happy with my Milgard windows in my new (five year old) house. I've used them before in remodel situations and will use them again. Repairman commented about how much he liked my house, and even asked if I was thinking of selling it, because he was interested.

2 years ago

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Scott Kelly Vancouver, WA

A little confusion getting my service scheduled because they said my sales order didn't have any doors on it, just windows. Apparently they was able to find the doors on my sales order and scheduled the service and the tech showed up on time, did a very professional job and only took him 15-20 minutes due to having to remove and replace the fragile trim work on the interior of the door. Overall, an excellent job. Thank you Milgard

2 years ago

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Nellie De Los Santos Portland, OR

The technician who came was prompt and very professional! While I reported a set number of windows, he went out of his way to check all windows and replaced where necessary! I’ve had these windows in my house for 16 years, and this was the first time I asked for their assistance, and it went very smooth! Love their warranty, and they stand behind it

3 years ago

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Russ Avon, IN

Thirty two years ago Milgard installed beautiful lifetime guaranteed windows throughout our newly constructed house on the Oregon Coast. I’m now ninety-eight years old and still living in the same house. I’m very pleased to attest that Milgard has honored their guarantee. Just this past year they’ve professionally, timely, and courteously replaced free of all labor and material cost the windows and door-walls facing the rugged northwest and southwest Pacific Ocean wet and windy climate. Proud to say the eastern facing windows are still in amazingly good shape. Best investment ever!

3 years ago

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Magic Gresham, OR

Had a minor issue with our new front window. Called who we bought the window from and they contacted Milgard. Heard from Milgard in one day and set up an appointment for the service call. The tech arrived on time and repaired the issue in just moments. He also explained how it occurred and reminded us of the lifetime warranty. Friendly and knowledgeable. I must say that I am impressed with Milgard.

3 years ago

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Karen Huebert Connell, WA

I cannot say enough good about this company. The windows cut my electric bills substantially from the first month they were installed 20 years ago. They came with a lifetime guarantee. Recently they started showing signs of wear. Milgard honored the warranty and replaced a number of windows free of charge. Every interaction with employees was fantastic from scheduling to the actual replacement. The man who came to replace the windows was outstanding. OUTSTANDING. Pleasant. Quick. Respectful. A true professional.

3 years ago

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Patryk Lech Portland, OR

Good quality windows, which - for the most part - function well for many years. The service visit to replace one of the newer windows was quick, taking maybe 15 minutes from start to finish. The tech was courteous and had a sense of humor. If I were to change anything, it would be to extend the warranty from the installing owner to subsequent owner. We bought our house 15 years ago. All windows have been replaced with Milgard Windows by the previous owners; I only installed two new Milgard windows (one of them failed and was replaced during this visit). But the warranty on the windows installed by the previous owners does not extend to us. I wish Milgard could extend the warranty to us, if not in full, then at least 50% of the cost of repairs, for example. Incidentally, when I had the two new windows installed, I asked the sales person if Milgard would extend the warranty on existing windows to us and he said yes. I suppose this information was not put in any written form, however, because - on my subsequent calls - other salespersons vehemently denied this.

3 years ago

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Jim Gaston, OR

They stand behind their product, which is very good, and service it as promised. Millard just replaced the glass in a sliding door at our house on the Oregon beach, and did so when it was promised. The slider was at least 26 years old. Service people were prompt, friendly, knowledgeable and efficient . We have used Milgard in our last two houses and wouldn’t trade for any other company.

3 years ago

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Frederick H Stinchfield Salem, OR

Emails with scheduler/representative (Allison) were good. she instructed me where to get the applicable number for the window being replaced. We were given a dte for our appointment, and 2 days before the appointment date we were emailed with a specific time window for the appointment. Our installer (Robert) arrived within the specified timeline, took our old window out, and installed our new window within about 20-256 minutes, Very efficient, and very knowledgeable about what hee was doing!

3 years ago

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David Benz Medford, OR

I have had a great working experience with Milgard over the years. My home was newly built with all Milgard windows, and the lifetime warranty has been a convenient and well-used feature of the brand. In the nine years I have owned my home, I have had three repairs on my windows, and each time Milgard has honored the warranty, and performed the repairs at no cost to me. In these days of higher prices and uncertainty, it's nice to see a corporate manufacturer stand behind their products, the way that Milgard does.

3 years ago

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Brian Kleiner Oregon City, OR

The technician did an absolutely great job of replacing three windows that had the seals break. He was careful, efficient and cleaned up nicely. We have had Milgard windows in three of our four custom homes, and they are great! The one house we did not, we had nothing but problems and leaks into the inside of the house. The Milgard lifetime warranty is the best available on the market.

3 years ago

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RONALD WHITE Seattle, WA

We purchased 5 double pane windows from Milgard several years ago to replace 5 single-pane original install windows. So glad we did as these have helped in keeping our cooling costs down here in Arid-zona. The are low-e windows that slide side to side and they are as new as the day we installed them. The quality of the vinyl frames has fended off the heat and dryness of our weather here. I highly recommend Milgard Windows any day and the prices can't be beat. You won't regret purchasing Milgard Windows.

3 years ago

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Lawman50 Portland, OR

I had issues with two windows, nearly ten years old, at my house. I called Milgard and a very nice lady had me measure the windows and set up an appointment to replace them. The installer arrived on the scheduled date and time. He explained what he intended to do and then replaced the glass.He was obviously very efficient and experienced in resolving this type of issue. He was very pleasant, friendly and respectful of my property. I’AM EXTREMELY IMPRESSED WITHE ENTIRE PROCESS FROM THE BEGINNING TO THE END. I WOULD HIGHLY RECOMMEND MILGARDS’S CUSTOMER SERVICE.

3 years ago

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Bill Britton Portland, OR

We replaced our 1950s aluminum frame, single pane, “crank open” windows with Milgard Tuscany windows nearly twelve years ago, and we have been very happy with them. The glides and latching mechanisms are very good, and the glass UV coating and construction has reduced heat loss, noise, and furniture fading. Only two panes have lost their seal, and it was easy to get them replaced at no charge.

3 years ago

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Larry Hughes White Salmon, WA

Service tech arrived promptly, was courteous . Introduced himself ,was shown where and which windows were involved in the work order. Promptly went to work replacing the glass . He answered any questions I asked, very informative! Quite a good representative of the Milgard company. Hopefully I don't need any further service ,but if I do I won't hesitate to call ! If I ever build another home, I'll make sure I go with this company again!

4 years ago

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Douglas Reinthal Bend, OR

After many years of trouble free service a problem with the glass in my sliding glass door developed. I contacted Milgard, they found my original purchase order in their files, and without hesitation honored the lifetime warranty. I now have new glass installed in my door and anticipate many more years of service from my door. Thank you, customer service is very important to me.

4 years ago

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Peter Bock West Linn, OR

Our home is 21 years old and we are the original owners. We had two windows for which the seals had failed. We found the order number codes, measured the two windows and filled out the claim form. Milgard set up the appointment and the repair tech showed up and replaced the two panes within a half hour. He did a terrific job and we are totally satisfied. I cannot imagine having a better experience.

4 years ago

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Le Jia Beaverton, OR

Great lifetime warranty for original owner. I live here for 16 years. First time ask for warranty. It took a very long time to get tach in (Just recent craziness, I think). The tach was very skillful profession. He did quickly and make sure everything works properly. I am so glad the builder used Milgard. Happy with the product, service and people. Thank you for taking care of your customer and keep your promise.

4 years ago

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Deb Baucom

I am so happy with the replacement window installed in my garden window that had a broken seal. The installation went quickly and expertly. The 2 men who serviced my window came earlier than expected (had a cancellation) and were experienced, friendly, and efficient. I am so pleased with the work they performed. I would recommend this company to anyone who needs to install or repair Milgard windows. Yes this was an AMAZING experience!

4 years ago

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