Name: Milgard
Rating: 4.8

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Ursula Beaverton, OR

Buying good windows like Milgard in the first place pays off. Should any of them go bad over the years and you still own and live in the home, you order a replacement from Milgard that still has your sizes on file. Within a couple of weeks they will install your window for free and take the old one. Any better service you know of?

7 years ago

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Nancy Terrell Avila Beach, CA

I was impressed at the way they track their windows for warranty purposes. They were able to find out exactly where I purchased mine, from many years ago. What kept it from being 5 stars is that it would have been almost two months to get one of their reps to come see the broken window. That isn't exactly a great warranty. Their only other solution was to send me the parts and have me fix it myself. Fingers crossed that I can do it.

7 years ago

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Allen Roseville, CA

Technician (Tom) was on time, very courteous, appeared totally in control of job, and cleaned up after work was complete. Very impressed. This is second time in 18 years that I have called for a window issue and both times I have been absolutely impressed. Thanks

7 years ago

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Sarah Weston Siering Huntington Beach, CA

Great windows and superb customer service. My window cleaner recently noticed an issue with some windows, so I called Customer Service and was told that the windows would be replaced free of charge. The windows were replaced yesterday, by a very friendly and professional installer. I couldn't be more impressed. Thanks to you all.

7 years ago

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Ray G Suehrstedt Brighton, CO

Great customer service. The repair person was very knowledgeable and installed new rollers on one door, then adjusted the latch and lubricated the rail on both of our patio doors. This was done as a lifetime guarantee with Milgard windows. We will always refer our neighbors to use Milgard to maintain their products. Job well done!

7 years ago

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Anita Morgan San Jose, CA

Today two service technicians strived to deliver and install two patio panels that had to be reordered because the first ones were warped. You could tell, one was the senior technician and the other was training under him. The senior displayed professional training and the trainy showed a eagerness to learn. This was so nice to see in this day and age. Your program seems to be of quality, if these two employees are representative of it. Hats off Milgard.

7 years ago

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Jeff Marion, IA

Milgard does a great job of standing behind their product with their warranty. I have had several windows the low-e seals have been compromised and they replace the glass under warranty. I can't speak enough about how a company that says they warranty, actually stands behind that warranty and takes care of it. kudos!

7 years ago

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Gwen La Cygne, KS

We have had our Milgard Window's for about 10 years now and have been very pleased with them. We had a small problem with the glass in a door and Milgard replaced it free of charge. Milgard took care of the problem without any hassle and was easy to deal with.

7 years ago

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Eileen Seminsky Poway, CA

In the past 10 years I have had two minor issues with 2 windows and Milgard couldn’t have been more responsive to take care of them. The customer service is excellent and the serviceman very professional. I am so glad I chose Milgard sor all my windows.

7 years ago

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Jill Paderes Renton, WA

From the first time I called Milgard to replace 2 failing windows, customer service has been excellent. Some companies, even though they say lifetime warranty, they are hesitant to replace anything. Not Milgard. You came and replaced my windows, no problem! Thanks alot the the great service!

7 years ago

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Richard Orellano Murrieta, CA

I CALLED MILGARD REGARDING A SLIDING GLASS DOOR HANDLE THAT HAD BROKEN. MILGARD LOOKED UP MY ORDER FOR MY HOUSE FROM 2003, FOUND IT AND SENT ME OUT A NEW HANDLE, I INSTALLED IT WITH NO PROBLEM AND I'M HANDICAPPED. THANK YOU MILGARD FOR STANDING BEHIND YOUR PRODUCT.

7 years ago

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Christene Bernhardt Lincoln, CA

excellent service. The process was fast, efficient and friendly. Everything was accomplished in a tidy manner and the windows thoroughly cleaned and polished before he left. Setting up the appointment was quick and easy I can't think of anything that could have been improved. Thanks!

7 years ago

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Karen Kenny Bellevue, WA

We built our home 28 years ago and chose Millard for all of our windows because of their good reputation and assurance of replacements for seal breakdown. Our windows are all custom and very very large to accommodate great views. Overtime we have needed a few replacements and are accommodated quickly and professionally, with exact replicas.

7 years ago

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Dan Lake Havasu City, AZ

the service rep was very friendly and knowledgeable. he was able to quickly resolve all the issues with my slider. the only negative is after he left i notice the miter joint in the glazing stop left a lot to be desired and the secondary locking mechanism was out of wack. things that only i will probably noticed but will bug me. just glad to have the doors operating in the manner they should.

7 years ago

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Steven Whitney San Francisco, CA

The glass in one sash of a window of mine had failed and so condensation was getting inside the two layers of glass. Milgard was responsive to my inquiry and sent out a service member to measure the glass. The glass was replaced today.

8 years ago

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Mr and Mrs John J Matusek Peoria, AZ

The service call went very well today. The service crew arrived a little before the appointed time. They got to work right away and had the new window installed in a very short period of time. The workers were neat and did a very good job. We are very pleased with Milgard and would recommend them to everyone.

8 years ago

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Robert Pakenas Queen Creek, AZ

All our past experience with Milgard has been excellent. I don't expect that it was any different yesterday. Unfortunately, we weren't there for the installation. The new owner of the house was and I haven't heard anything from him or his agent. Actually, I have never heard a negative comment about Milgard from any neighbors and we lived in Solera for 10 years. Great company.

8 years ago

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Rick Bertalan Onalaska, WA

Milgard stands behind it's product. the screens on the large 4 panel slider were a bit tight. Problem corrected, all is good. the service techs were professional, wore shoe protectors. total image and performance of professionals. Awesome!

8 years ago

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sharon cabral San Ramon, CA

Wait times are ridiculous, it can take a few months for the repair to be completed. Repair person was on time and professional. I really love that Milgard has a lifetime warranty...I have used them several times throughout the life of my windows.

8 years ago

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Daisy Lee Napa, CA

Excellent customer service. There were a couple of issues with the essence patio door I purchased. When the issues were brought to their attention, a representative came out twice to fix the problems. Milgard took ownership of the problems which I appreciate. The service staff is very knowledgeable about milgard products.

8 years ago

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Joseph A Diorio Murrieta, CA

Always a pleasure dealing with the warranty / service department. From the receptionist to service rep to the will call associate. Milgard has never been a disappointment. So glad we choose then for our beach front retirement home.

8 years ago

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Sabra Ciccone Kennewick, WA

Milgard has a proven track record with us. This is our fifth house with Milgard products and there is never a question about warranty. As long as you own your home they will replace any window that encounters a problem. Staff is friendly, service techs are efficient, on time and always polite.

8 years ago

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Ron Leeper San Marcos, CA

Milgard technician arrived on time and replaced the moisture failed fixed panel on my XO patio door. He did an excellent and professional job quickly and effectively. He also fine tuned both this patio door and another patio door in the master bedroom. He was very polite and professional. Thank you for honoring your warranty.

8 years ago

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Erlette Upshaw Coos Bay, OR

We ordered our patio doors and one bedroom window in March, but did not actually get it installed until May. Once the doors were finally installed, the locks were not keyed alike as we had ordered it to be. It took a few weeks before a technician was able to come out and swap out the locks and key them alike, but left and had to come back to fix his installation error.

8 years ago

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Donna Upland, CA

I love this company. Milgard stands behind their products. We bought our windows twenty years ago. Whenever anything has gone wrong, Milgard has replaced them. Their phone staff are friendly and helpful. The people they send out are courteous and very good at their job. I would recommend Milgard windows to anyone.

8 years ago

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Terry Newton Peoria, AZ

We had our windows replaced under our warranty. The man who did our service was very friendly and courteous. He went right to his job and did everything very efficiently. He was very conscious about not getting any dirt in our house. The replacement went without a hitch. Great customer service!!

8 years ago

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Patrick Moss San Diego, CA

We purchased some new windows 10 years ago. One of them fogged up. I called The service department and gave them the serial number. They quickly found my order and wrote a work order to replace the window. The technician arrived on schedule and made the repairs. I would recommend Milgard without reservation.

8 years ago

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Larry Poway, CA

Let me explain my Star rating. If I was rateing just the Customer Service dept. I would give them a 5+. If I rated manufacturing on building warranty replacement windows I would rate that dept. a -5 star rating. I have had to have warranty service on two different occasions and both times it took manufacturing 3 & 4 times respectfully to finally make the replacements correctly? Eventually they got it right but it took this frustrated customer many times in discussing with Cust. Op's to get it done correctly. Overall, Milgard windows are awesome; the warranty is awesome; however....! If you search different websites, you will find similar observations. One would think that Senior Management would have a discussion with Manufacturing Management to address the lack of quality control? These mistakes affect both expenses and bottom line! You asked for feedback, I am honestly providing constructive feedback. Don't shoot the messenger.

8 years ago

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Sally Pruitt La Mesa, CA

It took a long time to get someone out for the first appointment. But, the widows he put n were perfect. H did have to order an additional window and needed help with the big glass in the middle. But the windows are perfect.

8 years ago

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Jim Neff Felton, CA

This was my 3rd service call on these doors and windows: 1. First call was to replace a bent spindle on a French Door (damaged during shipping). The service technician was competent but could not find the house. We are easy to find using any navigation app... 2. Second call was for manufacturing defects. I sent in many pictures of missing trim and weatherstripping pieces. However, the technician showed up with no parts. Waste of my time. 3 out of 3 door slabs were determined to require replacement because they did not fit the door frames properly. Poor quality manufacturing. 3. Third call was to fix issues from visit #2. 2 technicians this time, both very competent. Replacement door slabs fit perfectly, so I assume shoddy workmanship when doors were originally made. Weatherstripping installed, but still did not have trim piece for sliding window. What is apparent to me is that Milgard doesn't read the customer's problem descriptions or look at the uploaded pictures outlining missing items. Else, the technicians would bring the correct parts. This is a very inefficient process. Also, initial quality of Essence wood-clad doors and windows is poor. These are well-constructed units - Milgard misses on the details.

8 years ago

Reply from Milgard

Hi Jim - Thanks so much for taking the time to let us know about this. Sorry to hear about the multiple service visits. Can you let me know if everything is taken care of to your satisfaction now? You can reach me at . Thank you.

Jun. 18th, 2018

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Tracer-c Walnut Creek, CA

Fantastic. Came on time. Communication great. Replaced a window quickly. They have the best warranty. Amazing. The replacement matched perfectly even though they mentioned the low-e formula had changed. So I was concerned... but it looked great

8 years ago

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Tom

I had a problem with the lumber yard were I bought the windows, after a year of trying I gave up and called Milgard directly. The Milgard service team took care of the issue during that call, Now that’s Great Service, thanks again for all your help.....

8 years ago

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John Nephi, UT

After calling Milgard to get a Warranty replacement spring for a single hung window I was put on hold for well over 30 Minutes. After someone finally answered the phone he was very friendly and helpful, and verified which part was needed and said it would be shipped out which it was and I received the parts within five business days with no charge. Other than the extensive wait time on the phone my experience with Milgard was very good.

8 years ago

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Mrs B Gig Harbor, WA

The service was perfect. Both technicians were personable, efficient and took care of the issues quickly and effectively. The resulting windows are great. We love the grid inserts and the fact that they slide side to side to open.

8 years ago

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William Yuen San Jose, CA

Great and professional service. Milgard handle my warranty repair with care. I saw the staff carefully wipe each glass back and forth before installing it on my window. I could see the care milgard has for their glasses and customers.

8 years ago

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NW Living llc Portland, OR

The guys that came out for the service were simply awesome! They were there ahead of schedule and took care of the broken/defected windows and slider door super quick and left no mess. I was amazed at how professional they were and how efficiently they worked together.

8 years ago

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Dina Pipkin Gilroy, CA

Thank you Milgard for making it so easy to replace our broken sealed slider (at absolutely no charge!!). The two gentlemen that came to install it were so nice and went out of their way to make sure our window looked great and functioned perfectly before they left. Excellent service. Thank you!

8 years ago

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Barry Agoura Hills, CA

We have been purchasing Milgard products for 18 + years and love the product. The only negative has been obtaining reliable service in the last few years. Having to wait approximately 2 months for a tech to come out and then tell me he doesn’t have parts and to reschedule for another appointment is unacceptable. I personally drove to your Simi Valley facility and picked up the replacement parts and installed them myself in less than 5 minutes. Service should exemplify your beautiful product, not distract from it

8 years ago

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Nancy Kenison Minden, NV

Two of our 14 year old windows needed repair. From our 1st contact through service it was an excellent experience. The customer service representative on the phone was excellent. The young man who fixed the window was professional and quick. He answered all our additional questions. The life time warranty our windows worked outstandingly.

8 years ago

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Lewis Rambo San Rafael, CA

Sean was excellent...on time, very professional, responsive to our concerns...he went the extra mile to make sure we were completely satisfied. He has a very good attitude: warm, friendly, and clearly skillful in the work he does. We rate him 100% for his fine work. Judy and Lewis Rambo

8 years ago

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David Kenney Portland, OR

Great warranty, great service from the technician, a little long from the opening of the work order until completion, but in our instance there was no reason for faster action as our issue was just gas leakage and moisture between panes.

8 years ago

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Josh Comfort Denver, CO

Ben (repair guy) arrived when he said he would, listened to my description of problem and went to work. His experience led him right to the solution, and in short order it was fixed. And he provided a concise explanation of why it happened, and what to look out for next time. A very pleasant experience.

8 years ago

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Kelby Benedict Fort Collins, CO

Our tech, and Milgard, exceeded our expectations. We called about one broken window guide, and the tech replace all our guides for all our windows. We just thought it was the type of window that made them hard to open and close, but now all our windows operate exceptionally well! Thank you for the above and beyond service.

8 years ago

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Alan Brubaker Tucson, AZ

The replacement window that we requested was delivered and installed on time as scheduled. The workers were very professional and efficient. The total time required was less than 15 minutes. We are extremely happy with the service that Milgard has given us.

8 years ago

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Gary D Jones Pahrump, NV

I CALLED CUSTOMER SERVICE LOOKING FOR REPLACEMENT PARTS FOR MY SLIDING PATIO DOOR SCREENS. TIFFANY MOORE ANSWERED MY CALL AND WAS GREAT TO WORK WITH. SHE SEARCHED FOR THE PART i NEEDED AND SENT ME A PICTURE IN EMAIL TO VERIFY THAT WAS THE PART NEEDED. HOWEVER, WHOEVER PULLED THE PART AND SENT IT TO ME SENT THE WRONG PART. I CONTACTED TIFFANY AGAIN AND SHE HAS SENT - THE CORRECT PART - I HOPE. THE NEW SHIPMENT HAS NOT ARRIVED YET.

8 years ago

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Jay ynch Huntington Beach, CA

Installers arrived at prearranged time and began work on a difficult job due to the height of the second floor. They did an excellent job in replacing a number of windows. Very neat and clean in the work they do. Excellent workers. Very pleased with the results.

8 years ago

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Albert Oliver Willits, CA

Milgard was very responsive when it came to replacing some windows that had failed in my house. The time it took from placing the order to the actual install was very short (about 2+ weeks) and the delivery person even phone to say that he could come by early.

8 years ago

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Rufus Read Vista, CA

I had to have one window replaced due to a broken seal. The company sent an email verifying the replacement time and date. The window and two men showed up on time, after calling to say when they would arrive. The window was replaced in less than 20 minutes. They did an efficient job.

8 years ago

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William & Kimberly Sproul Henderson, NV

We had windows replaced in our entire home. We love our windows and the team that came out to the install was excellent. They had to deal with our three dogs the whole time they were there and they made the whole experience easy to deal with. They were clean, neat, fast and very courteous. We highly recommend them to everyone.

8 years ago

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Jim Thomas Sonoma, CA

We are in the process of installing our last two windows. The house is much warmer and quiet and we love the doors . One door is separating on the inside, however, and our installer thinks we can glue it back. The whole inside of the door is pulling apart and we had to tape it together for it to close. our installer has the flu and plans to glue it back together when he returns next week. Besides this, all is beautiful. Any suggestion. Also, one of the small wheels in the screens is missing. Where can we get one?

8 years ago

Reply from Milgard

Hi Jim - Your product is covered under the Full Lifetime Warranty for any defects in materials or workmanship. If your contractor needs assistance, please contact us at 1-800-Milgard for service. He should also be able to help with the wheels on the screen, or, he can order one from us. Thank you.

Feb. 12th, 2018

Milgard Reviews