Name: Milgard
Rating: 4.9

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darrell draper

Where do i start? your tech showed up un prepared, made a mess and didnt clean. door will lock now just not unlock. tech used putty knife to pry up unit in door causing it to fail. so my customer has an expensive door on the lake that has now failed glass and a non working lock. to say my customer is not happy would be a gross understatement. his opinion of milgard quality and service is that they are terrible. i sell milgard and sell them as an upper end window, my confidence in your product is pretty low also.

7 months ago

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John Schrunk

The technician that repaired the window was friendly fast through and left everything clean and neet my wife and my lab liked him

8 months ago

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lance jones

Had window that lost its seal after about 10 years. Contacted milgard with order number and within a month or so had it replaced free of charge and with 10 min of work

9 months ago

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Travis Nolen

Stan in Vlad were awesome! The service only took 1 hour. They were respectful of the property and did an awesome job replacing our large picture window.

9 months ago

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Angela Mayfield

The rep that came to my house to replace my window was amazing, very efficient quick! I highly recommend Millard windows, they stand behind their warranty!

9 months ago

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Eileen Scheffer

The service technician who installed the replacement windows did a great job. I just had a little difficulty in filing the claim. (I had to send it three times.)

9 months ago

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James L Gola

Fantastic service. Stan got with the program and was done in a short time. Good man, knowledgeable about his craft. Milgard is the place to buy windows.

9 months ago

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Richard Tieman

There is no point in living in Montana if you can’t see out your windows. Replacing the windows that get hazy is great customer service that Milgard provides.

10 months ago

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maryannecarlson@msn.com

The process was very easy and quick. They replaced the glass in a patio door that was 33 years old otherwise I would’ve had to buy a new patio door. Their lift time warranty really works.

5 months ago

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Jeremy Much La Pine, OR

Milgard's customer service response was excellent. Gabriel made sure we got quick help and the team that came out to the house was skilled, thorough and patient in fixing multiple windows that needed adjustment.

1 year ago

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Roger English Kalispell, MT

Fantastic service!!! Temperature was 21 BELOW ZERO when Jason arrived (we didn't think anyone would show with those conditions) ... We cannot say enough good about our experience with Milgard and Jason,

1 year ago

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Sharon Las Vegas, NV

I have lived in my home for 23 years and had an issue with one of my windows recently. Milgard Windows honored their warranty even after all these years. I appreciate a company that stands by its warranty.

1 year ago

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Sandy Harris McCall, ID

Our original appointment was before Christmas which would have been great to have them repaired for our holiday guests. That appointment was changed by Milgard the day of the appointment to after New Years. We stated we wanted an afternoon appoint but was given an early morning appointment. The windows are corrected by now and appreciate that our lifetime warranty with Milgard is still in effect.

1 year ago

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Greg Terhune

The Milgard service rep came to my house, had my windows replaced in short order and even lubricated my sliding doors. Friendly, fast and competent service--what more could one ask for.

1 year ago

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Loreen G Everett, WA

They replaced my two windows that had a broken seal. However, one replacement seems to have some scratches on the glass. I thought it just needed a good cleaning. But after lots of windex and lots of scrubbing inside and outside, the scratches remain. It's better than what it was (foggy & smeary), but I was hoping my front view would be as clear as they used to be when I first had them installed. Bummed that there are scratches on this replacment. Other than that, I was very pleased with the process and the installer. He was great!

1 year ago

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William Artukovich Big Timber, MT

Tim and his helper had the glass in and the doors in within an hour. He showed up right on time and also fixed a couple other windows that were not opening correctly. I would highly recommend the service.

1 year ago

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Karen Ahonen

Milgard provides a great warranty for their windows. I just had two windows replaced under the warranty at no charge and the technician who installed them did a wonderful job.

1 year ago

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Peter Voordepoorte Pasco, WA

Lots of Milgard inefficiency and time to get my two windows replaced. I am the original owner and I required two windows replaced that had failed. I submitted a claim and Milgard arrived a couple months later to replace the windows. One of the two windows was not correct so the service tech placed an order for another. Couple months later, the tech arrived again but window was still not correctly made. Couple months later, tech arrived with correct window and job was finished. I tech seemed to do a good job. I fault Milgard for making the incorrect windows.

1 year ago

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B. Young Redmond, OR

We had warranty work done. It took a little while to hear from them after the first acknowledgment, but our service man was wonderful. Efficient and professional. Very happy with the customer service that we received, .

1 year ago

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Renee' Schlick Fairfield, WA

The Milgard service technician arrived exactly as scheduled and had my sliding glass door fixed within 5 minutes. My door has been in my house 32 years and now it slides like new again. Milgard you rock!

1 year ago

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S. Todd Bozeman, MT

Installation Technicians Stan & Tim were very knowledgeable & professional. The length of time from filing a claim to having service performed took 9 months. I’m very impressed that Milgard stands 100 percent behind their lifetime warranty.

1 year ago

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Erika and Clay Portland, OR

First of all, we LOVE Milgard. They have been supportive in every way since we bought our windows over 25 years ago. The guys who came to replace our windows under warranty assured us that they would clean the windows after the installation. We were left with a dirty window in a location where it is not safe for us to clean it as well as others.

1 year ago

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Robert Price Vancouver, WA

The service text arrived early took about 10 minutes to fix the patio sighting door and fixed another window to boot. Thank you very much millguard the guys worked great and finished on time. Thank you again.

1 year ago

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Darrin Mossor Seattle, WA

The Techs were knowledgeable, friendly and helpful. They were in and out and the problem appears to be fixed. They took the time to answer my questions, which I appreciated.

1 year ago

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victor p olson Trout Lake, WA

Milgard is a very good and decent company to do business with I would highly recommend them to anyone Sam the service tech is incredibly through and goes above and beyond Thank you Sam...and Milgard !

1 year ago

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Sticky window issue

I moved to this condo 2 years ago and had trouble with one window. It took all this time of trying to have someone come here to fix it. A short time ago, I was sent a video to watch, on how to fix it myself. That didn't work. It took several more email messages to finally get approved for a technician come to evaluate. I'm upset that it took 2 years before I got help! The technician who came today, was very friendly, professional and quick to solve and fix the issue. So I had to wait such a long time to get help, then a little silicone spray took care of the problem!

1 year ago

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Kevin Y. Eugene, OR

They replaced windows that were under warranty. They were on time for appointment and it didn't take that long for the windows to be installed. The service man was very polite and helpful.

1 year ago

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Alexander Hartwell Portland, OR

Tech came out and did his job is good time. Still cant use windows because they were delivered without screens. QA needs to do a better job making sure the screens are delivered with the windows and fit properly.

1 year ago

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Cindy Ross Portland, OR

The replacement of my window went very smoothly. Everything from contacting Milgard to report the problem to have the window replaced was amazingly fast and easy! Thank you so much for providing excellent customer service!

1 year ago

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Ken Marti Portland, OR

1) Easy to schedule an appointment day and time that worked well for me. 2) The service person showed up on time. 3) The repair was quick. 4) The service person wore shoe covers.

2 years ago

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Rick Burnett

OMG!!! You’re technician was AWESOME!! Arrived on time, replaced the defective glass and gave a thorough explanation of the process and if any further issues. Exceeded all expectations…

2 years ago

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Darlene Copland Portland, OR

The technician did NOT call ahead of time which was expected. I was given a time frame of 7am-9am which was super early IF we were his first customer. But he did arrive about 8am and was out of here in a flash after replacing the two windows.

2 years ago

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The Sperbers Canby, OR

Had all the parts. Pleasant Fun attitude on a rotten weather day. Fast. Accurate. I was ready to replace door and they fixed like brand new. Warranty service is fabulous.

2 years ago

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Tim Evans Los Angeles, CA

Once Milgard tech arrived at our home he was professional and efficient. He solved the two issues in short order-- what we waited over a year for a service call (covid issues and workers we surmise).

2 years ago

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Edward P Jorgensen Woodburn, OR

Balantine was extremely nice and very professional. Knowledgeable technician. The door is still rattling although it's not as bad as it was. I still don't think it should rattle at all for the amount of money we paid. What I do intent to do is monitor it, so if it gets worse which I am sure it will, I will be calling you back to fix it again or we will have to work out some kind of compromise. A customer should NOT have to put up with poor workmanship and I really believe this door is defective. I think you should replace it but I guess I'll have to live with it for now. Like I said I will be contacting you again when it starts rattling bad again, which I am sure it will. Balantine was great! No problems with him at all, but when you have what I think is a defective product even your best tech isn't going to fix it right. Very Disappointed Customers, Ed and Patty Jorgensen

2 years ago

Reply from Milgard

Thank you for bringing this to our attention. We take all customer feedback very seriously. Please email me at social@milgard.com with your contact information and case number so I can look into this further. Thank you.

Sep. 20th, 2022

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Lee Toutle, WA

The repair guys were thorough in their explanation of the way the doors work. The rattle of the lock rods is annoying, and the door doesn't glide as expected for the price but they advised that the door is working properly.

2 years ago

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Janie Morey Ontario, OR

When I told Julianna the online questions would not allow me to continue unless I put a number in that I did not have, she told me to try again and that she was very busy with other cases. When I told her I was calling about an ongoing problem with glass, she was able to help. Problem resolved, but not the best customer service.

2 years ago

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Toni Jones Portland, OR

Technician came right on schedule. Fixed our problem. Was professional and friendly. All of our patio door screens were installed improperly by the contractor Larry H. Would definitely recommend Milgard windows.

2 years ago

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Mmm Mmm

Can't beat their lifetime warranty. I'm original owner 23 years ago and recently had window replaced no questions asked. Great communication and service from start to finish. Milgard took the worries away. Thank you

2 years ago

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Ray Turchetti McMinnville, OR

We put windows in our upstairs bathroom twenty years ago. A bird broke one of them, and Milgard came and fixed it for free! It was relatively quick and easy. That was great! Now if they only made energy efficient wood windows, that would be even better!

3 years ago

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Shawn & Betty McAninch Oregon City, OR

Milgard stands behind their product! Installed windows approximately 12 years ago and Milgard provided a no hassle experience to get a few of windows replaced after the seals had failed. Thank You...

3 years ago

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Jessica Wilcox Beaverton, OR

Our appointment was super fast. Our technician was kind, courteous, and respectful. He was in and out in a flash. It was amazing and I would totally recommend Milgard to anyone.

3 years ago

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Andy Covington Beaverton, OR

Wow the technician remedied the issue in 15 minutes, he also ensured that I understood how to use the door and the other features. Thank you Millard for a great product and service!

3 years ago

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Eddie Portland, OR

The technician was on time, wore booties over his shoes and was very professional. Best of all, he completed the job in about 15 minute. Great service and warranty. A job well done. A customer for life.

3 years ago

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Martin Burrows Gresham, OR

We've had our Milgard windows since we built our house in 2005. We've been happy with them, and with the service we have received when we had problems. They have a life time guarantee and we have had to use it twice. Both times the repairs were made without any hassle, and to our satisfaction.

3 years ago

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Duane Eicher Jefferson, OR

From the date of our request for service until we got any response from Milgard was approx 2 months. The service tech arrived about 15 min before scheduled. He did leave a voice mail to let us know. The tech was professional and pleasant.

3 years ago

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Julie Love Vancouver, WA

Vitaly was OUTSTANDING!! He was happy, had great energy, respectful, thorough, and very professional. He had our sliding door fixed in no time, and we couldn't be happier. Thank you Vitaly!

3 years ago

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Bruce Johnson

We replaced our windows with Milgard 21 years ago. In those 21 years we've only had 2 issues. The service technicians are personable and every employee I talk with is courteous and want to ensure I'm satisfied

3 years ago

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Jim Huang Portland, OR

Always great service and experience with Milgard. I know where I will be buying my future windows from. The house I purchased came with Milgard windows and they have been great.

3 years ago

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Victoria Sheridan, OR

Arrived with in the time slot. Two workers replaced one large and one small window. They were efficient and left the place looking as it was before, actually improved as the window were glowing!! Thank you.

3 years ago

Milgard Reviews