Name: Milgard
Rating: 4.8

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Steve Bollock

Kyle was in a hurry and seemed to struggle to really make everything functional in the smoothest way. The main front door still sticks when closed and the secondary door has a lock that is still less than 100% easy. As elders these small issues loom large when half of our friends cannot open it in one normal pull. Does that door need to be replaced??

1 year ago

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Heather Gordon

Excellent service. Arrived on time. Was efficient and professional. Noticed a new issue and said he would take care of it. I am super happy with you guys all the way around!

1 year ago

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Crosswater

Milgard makes top of the line vinyl windows, product is solid. When something doesn't go perfectly, Milgard is first in class with warranty and service! -Ross Masters Crosswater Development Company

1 year ago

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JMickyB

Your technician arrived on-time (actually about two minutes early ), was pleasant and courteous, and finished the job very quickly. He left no mess , did not disturb anything in the house, or damage plants outside.

1 year ago

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Erik Nelson

Fifth or sixth time that installer or Millard has been out looking at the same slider. Each time they do their best and they try and get the door working as well as I can at the time and then days or weeks later it starts failing again to the point where you can’t even open the slider sometimes. I’ve asked for the door to be replaced. It’s just not acceptable for an expensive sliding glass door not to work.

1 year ago

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Robert Mcclernon

Norm and Will were great, fixed our issues and more. Windows work great now. New house and I guess things settle and these guys know there stuff after some adjustments All good

1 year ago

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Milgard windows

Awesome service first with Luke who coordinated the repairs and to the service rep. that fixed our windows. Amazing warranty on our Milgard windows we had installed 28 years ago. Best out there!

1 year ago

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Bruce McVean

The repair department sent the incorrect handle for my sliding door repair. Fortunately, the repair technician found the correct one on their truck but it was the wrong color. He repaired the door with the handle he had on the truck until the correct white handle can be mailed. The technician was excellent and I would give them 5 stars.

1 year ago

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Jeffrey Carroll

Start to finish, everything was simple and easy to understand. Work was completed efficiently and on time. Our patio slider now works like brand new. We couldn't be more pleased with Milgard, so glad we chose them!

1 year ago

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Jeremy Sheldon

MILGARD TOOK CARE OF THE CUSTOMER WITH THE GLASS ISSUE AS WE HAD OVER 100 WINDOWS ORDERED AND 3 WERE DAMAGED THE CUSTOMER WAS TAKEN CARE AS IT WAS GREAT TO HAVE THEM SEE A COMPANY TAKE CARE OF THERE PRODUCT

1 year ago

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J Cole

My experience with Milgard service has been top notch. A window we had installed 25 years ago had a seal failure. The service process was fast and easy. Customer Service was very responsive and helpful.

1 year ago

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S M

Arrived within the time frame provided, was respectful and knowledgeable and made the adjustments necessary to remedy the issue we had with the window. We really appreciate it, Thanks!

1 year ago

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Mazen Ghadban

Robert came by to check on few windows, very friendly and professional service, he took care of the issues in a very reasonable amount of time. Thank you for exceptional service!

1 year ago

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Karen & Jodell Bailey

Great customer service . We have had our windows over 20 yrs , each time we’ve called for service they have been quick and fixed the issues . Great warranty on their product . Service person was prompt and friendly .

1 year ago

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Steph Frye

It was perfect all around. Vitaliy Inzhirov was professional and polite and saw right away that we didn't need complete window replacement, just trim, clean, and seal. Thank you to all who helped get this done.

1 year ago

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Samantha Hatch

The installer said he was in training with Milgard, but basically he was a skilled glass man and he was. You made a good pick when you hired this young man. He was clean and organized and a professional.

2 years ago

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maryannecarlson@msn.com

The process was very easy and quick. They replaced the glass in a patio door that was 33 years old otherwise I would’ve had to buy a new patio door. Their lift time warranty really works.

2 years ago

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Maureen Swartz

The service was great and the technicians were helpful, my only criticism is the windows were installed dirty with sticker residue. I had to go out on the roof and clean them. Considering the tech was on the roof already it would have courteous to remove the sticker residue. Thank you-

2 years ago

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Gert and Al S

Service tech was friendly, knowledgeable, and after testing our door problem, knew exactly what to do to alleviate the problem. Now, our slider locks securely in both the closed and open/vent positions. Love this door!

2 years ago

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Will Priest

The windows were mostly in great shape when installed, although a couple required technical work. Milgard’s customer service team were prompt and helpful in getting our small issues resolved completely.

2 years ago

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Ken Hector

Warranty work. Fulfilled guarantee. Quality work. Installers professional and friendly. Only complaint is service was scheduled between 12:45 - 2:45, and they arrived about 10:30, without a call advising they would be early.

2 years ago

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Keith K

Service man was on-tme, very courteous, efficient, and competent. Replaced window under warranty in no time in addition to servicing some latches. Hard to find good service these days. We'll done Milgard.

2 years ago

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Michelle Kambich

I received a quick response and set up an appointment. Tom called and was very informative about arrival time. He was efficient in installing the new window and was also very friendly.

2 years ago Edited May 2, 2024

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Jeremy Much La Pine, OR

Milgard's customer service response was excellent. Gabriel made sure we got quick help and the team that came out to the house was skilled, thorough and patient in fixing multiple windows that needed adjustment.

2 years ago

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Roger English Kalispell, MT

Fantastic service!!! Temperature was 21 BELOW ZERO when Jason arrived (we didn't think anyone would show with those conditions) ... We cannot say enough good about our experience with Milgard and Jason,

2 years ago

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Sharon Las Vegas, NV

I have lived in my home for 23 years and had an issue with one of my windows recently. Milgard Windows honored their warranty even after all these years. I appreciate a company that stands by its warranty.

2 years ago

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Sandy Harris McCall, ID

Our original appointment was before Christmas which would have been great to have them repaired for our holiday guests. That appointment was changed by Milgard the day of the appointment to after New Years. We stated we wanted an afternoon appoint but was given an early morning appointment. The windows are corrected by now and appreciate that our lifetime warranty with Milgard is still in effect.

2 years ago

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Greg Terhune

The Milgard service rep came to my house, had my windows replaced in short order and even lubricated my sliding doors. Friendly, fast and competent service--what more could one ask for.

2 years ago

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Loreen G Everett, WA

They replaced my two windows that had a broken seal. However, one replacement seems to have some scratches on the glass. I thought it just needed a good cleaning. But after lots of windex and lots of scrubbing inside and outside, the scratches remain. It's better than what it was (foggy & smeary), but I was hoping my front view would be as clear as they used to be when I first had them installed. Bummed that there are scratches on this replacment. Other than that, I was very pleased with the process and the installer. He was great!

3 years ago

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William Artukovich Big Timber, MT

Tim and his helper had the glass in and the doors in within an hour. He showed up right on time and also fixed a couple other windows that were not opening correctly. I would highly recommend the service.

3 years ago

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Karen Ahonen

Milgard provides a great warranty for their windows. I just had two windows replaced under the warranty at no charge and the technician who installed them did a wonderful job.

3 years ago

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Peter Voordepoorte Pasco, WA

Lots of Milgard inefficiency and time to get my two windows replaced. I am the original owner and I required two windows replaced that had failed. I submitted a claim and Milgard arrived a couple months later to replace the windows. One of the two windows was not correct so the service tech placed an order for another. Couple months later, the tech arrived again but window was still not correctly made. Couple months later, tech arrived with correct window and job was finished. I tech seemed to do a good job. I fault Milgard for making the incorrect windows.

3 years ago

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B. Young Redmond, OR

We had warranty work done. It took a little while to hear from them after the first acknowledgment, but our service man was wonderful. Efficient and professional. Very happy with the customer service that we received, .

3 years ago

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Renee' Schlick Fairfield, WA

The Milgard service technician arrived exactly as scheduled and had my sliding glass door fixed within 5 minutes. My door has been in my house 32 years and now it slides like new again. Milgard you rock!

3 years ago

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S. Todd Bozeman, MT

Installation Technicians Stan & Tim were very knowledgeable & professional. The length of time from filing a claim to having service performed took 9 months. I’m very impressed that Milgard stands 100 percent behind their lifetime warranty.

3 years ago

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Erika and Clay Portland, OR

First of all, we LOVE Milgard. They have been supportive in every way since we bought our windows over 25 years ago. The guys who came to replace our windows under warranty assured us that they would clean the windows after the installation. We were left with a dirty window in a location where it is not safe for us to clean it as well as others.

3 years ago

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Robert Price Vancouver, WA

The service text arrived early took about 10 minutes to fix the patio sighting door and fixed another window to boot. Thank you very much millguard the guys worked great and finished on time. Thank you again.

3 years ago

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Darrin Mossor Seattle, WA

The Techs were knowledgeable, friendly and helpful. They were in and out and the problem appears to be fixed. They took the time to answer my questions, which I appreciated.

3 years ago

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victor p olson Trout Lake, WA

Milgard is a very good and decent company to do business with I would highly recommend them to anyone Sam the service tech is incredibly through and goes above and beyond Thank you Sam...and Milgard !

3 years ago

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Sticky window issue

I moved to this condo 2 years ago and had trouble with one window. It took all this time of trying to have someone come here to fix it. A short time ago, I was sent a video to watch, on how to fix it myself. That didn't work. It took several more email messages to finally get approved for a technician come to evaluate. I'm upset that it took 2 years before I got help! The technician who came today, was very friendly, professional and quick to solve and fix the issue. So I had to wait such a long time to get help, then a little silicone spray took care of the problem!

3 years ago

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Kevin Y. Eugene, OR

They replaced windows that were under warranty. They were on time for appointment and it didn't take that long for the windows to be installed. The service man was very polite and helpful.

3 years ago

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Alexander Hartwell Portland, OR

Tech came out and did his job is good time. Still cant use windows because they were delivered without screens. QA needs to do a better job making sure the screens are delivered with the windows and fit properly.

3 years ago

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Cindy Ross Portland, OR

The replacement of my window went very smoothly. Everything from contacting Milgard to report the problem to have the window replaced was amazingly fast and easy! Thank you so much for providing excellent customer service!

3 years ago

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Ken Marti Portland, OR

1) Easy to schedule an appointment day and time that worked well for me. 2) The service person showed up on time. 3) The repair was quick. 4) The service person wore shoe covers.

3 years ago

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Rick Burnett

OMG!!! You’re technician was AWESOME!! Arrived on time, replaced the defective glass and gave a thorough explanation of the process and if any further issues. Exceeded all expectations…

3 years ago

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Darlene Copland Portland, OR

The technician did NOT call ahead of time which was expected. I was given a time frame of 7am-9am which was super early IF we were his first customer. But he did arrive about 8am and was out of here in a flash after replacing the two windows.

3 years ago

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The Sperbers Canby, OR

Had all the parts. Pleasant Fun attitude on a rotten weather day. Fast. Accurate. I was ready to replace door and they fixed like brand new. Warranty service is fabulous.

3 years ago

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Tim Evans Los Angeles, CA

Once Milgard tech arrived at our home he was professional and efficient. He solved the two issues in short order-- what we waited over a year for a service call (covid issues and workers we surmise).

4 years ago

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Edward P Jorgensen Woodburn, OR

Balantine was extremely nice and very professional. Knowledgeable technician. The door is still rattling although it's not as bad as it was. I still don't think it should rattle at all for the amount of money we paid. What I do intent to do is monitor it, so if it gets worse which I am sure it will, I will be calling you back to fix it again or we will have to work out some kind of compromise. A customer should NOT have to put up with poor workmanship and I really believe this door is defective. I think you should replace it but I guess I'll have to live with it for now. Like I said I will be contacting you again when it starts rattling bad again, which I am sure it will. Balantine was great! No problems with him at all, but when you have what I think is a defective product even your best tech isn't going to fix it right. Very Disappointed Customers, Ed and Patty Jorgensen

4 years ago

Reply from Milgard

Thank you for bringing this to our attention. We take all customer feedback very seriously. Please email me at social@milgard.com with your contact information and case number so I can look into this further. Thank you.

Sep. 20th, 2022

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Lee Toutle, WA

The repair guys were thorough in their explanation of the way the doors work. The rattle of the lock rods is annoying, and the door doesn't glide as expected for the price but they advised that the door is working properly.

4 years ago

Milgard Reviews