Name: Milgard
Rating: 4.8

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Tim Lynnwood, WA

Prior to recently, I’ve always received basically flawless windows. I’ve seen some rough looking ones coming out lately though. Not sure if short handed due to the virus or not. Being a contractor in Oregon, I’ve bought hundreds of windows from Milgard.

5 years ago

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Rita Portland, OR

We can’t thank you enough!! Our home looks great again and we can actually see out of our windows. The service rep was fast friendly and did a wonderful job. Thanks so much, Rita

5 years ago

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No display Vancouver, WA

Very happy with our service from Milgard. Always prompt returning calls and taking care of problems. We have had our windows for 23 years and they still honor warranty. Couldn't be happier and recommend regularly!

5 years ago

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Neil Battle Ground, WA

Two technicians stopped by to change out an exterior sliding door. They were courteous, efficient, and professional. Absolutely satisfied with Milgard warranties, their products and service.

5 years ago

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Midge Brown Tillamook, OR

The gentleman that came to our house was very efficient and courteous. Right on time and took care of things in a timely matter. i like that your company is so good about taking care of us

5 years ago

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John W Divelbiss Sr Broadview, MT

Contacted local rep and relayed all info for replacement windows . Process was easy and fairly quick. I had a good experience talking with him. Now to complete the process to replace these windows hopefully can be completed in a timely manner.

5 years ago

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Roger Budke Salem, OR

We had three windows to replace under warranty. The Milgard crew showed up on time and quickly and efficiently installed the replacements, happily and with no questions asked. It was GREAT!

6 years ago

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ALAN BERTAINA Sebastopol, CA

I initiated contact in mid August, your response was slow, then you sent me a notice that I could fix it myself. NOT Possible, the counter-spring cable had broken, Then you gave a date, then you said that the repair was 'more than expected', canceled the date and set a new date in December. I have always bragged about your service in response to issues, I will no longer do that. August to December is just NOT PROMPT SERVICE.

7 years ago

Reply from Milgard

Hi Alan - I'm so sorry to hear about the delay. Please email me at if your service is not completed in December. And, again, our apologies.

Dec. 14th, 2018

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connie spoor Brighton, CO

We were delighted with Andy's expertise in fixing our windows so they would open more than 8 in. We were disappointed that he felt that our picture window was okay, but we told him that there was moisture between the panes when it rained. So that remains unfixed.

7 years ago

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Art Circo Bothell, WA

The service tec. said he would get new locking devises that lock pushing the lever up. Instead they came locking down. your service tec. that came yesterday did not know this. He also gave me a song and dance about how the up stairs door was working as it should, except for the fact it never closed hard before and non of the other four doors close hard either.

7 years ago

Reply from Milgard

Hi Art - So sorry to hear about the trouble. Your doors are covered for any defects in materials or workmanship under the Full Lifetime Warranty. Please call 1-800-Milgard again to set up service. Or, email me at so I can get your address and I can ask the service team to give you a call. Thank you.

Sep. 27th, 2018

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Adam North Hollywood, CA

I had installed my windows and had several issues with my order including missing pieces and improperly installed items on the windows themselves. I call for service and it took more than six months for them to come out and fix the issues. They kept delaying my service and eveytime the next available appointment was two months later. They were unapologetic and seemed like they could care less about my service. On top of it the screens that were supposed to come with my windows and were incorrect needed to be stained along with the windows. Because of this horrid delay I had to get the windows stained and now have screens that are not stained and will have to pay more to get them stained.

7 years ago

Reply from Milgard

Hi Adam - I'm so sorry to hear about the delays you experienced. We have always taken great pride in our ability to provide great customer service, so, this is hard to hear about. We will provide your feedback to the service team so they can make improvements to their processes. Thank you for taking the time to let us know about this. If you have further questions, I can help at

Sep. 27th, 2018

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Stanlely Holt Federal Way, WA

I called for a evaluation of a newly installed window. The contractor said that it didn't slide correctly because it appeared that the wheels were not installed on one of the panels. I passed this information on to Milgard and asked if they could send someone out to inspect and install the wheels. I passed on the information regarding the wheels. When the tech arrived, took the window out, and saw that there were no wheels on the left slider, he said that the wheels were not installed at the factory and that he would have to order them. I now have to wait for the wheels to be shipped, and then call the contractor to install them. I believe the issue could have been resolved if the wheels were ordered and brought with the Milgard Tech first time he came out. The window was installed August 13, 2018. Milgard Tech inspected the window September 18, 2018. The replacement wheels have not arrived as of September 24, 2018.

7 years ago

Reply from Milgard

Hi Stanley - Thank you for taking the time to provide your feedback. We are always looking for ways to improve and this will be very helpful for us to coach the service team. I apologize for the inconvenience that it has caused you. If you can email me at , I can get your contact info and look up your service case to ensure the wheels arrive promptly. Thank you.

Sep. 26th, 2018

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Barbara J Grebe Palm Desert, CA

We had defective windows installed on October 24th. They could not be cleaned, they were always smeared. It took several calls and service people to some out, finally figuring out the low E was on the wrong side. July 16th they replaced all the windows.

7 years ago

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Sean Derrick Waldport, OR

My experience with Milgard has been excellent. Their employees are courteous, knowledgeable, and customer oriented. Overall, I would say my experience ,working with them, has been one of complete satisfaction.

7 years ago

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Wayne Job Clackamas, OR

Service was superb. On time, courteous, and knew what he was doing. Cleaned the window and trim when done and cleaned up the very little mess created in preparation for installation of the new window.

7 years ago

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Edward James Holst

The service techs arrived during the time noted in the email. Removed and replaced the skylight that was the original unit from time of construction. Service techs were very professional.

7 years ago

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Alan Parker San Diego, CA

Milgard honored their lifetime warranty. Milgard handled the customer service, installation in a very prompt, efficient and friendly manner. I am very pleased with the follow up and for choosing Milgard windows for our home.

7 years ago

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Marc Goodwin Everett, WA

Work was promp and professional. Quality was spot on. Arrival was when they said they would be there. The only issue was a small amount of clean up was required by myself, but i'm a very picky person. All in all, a great job!

7 years ago

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Jeffrey J Bauknight Victoria, TX

Installation issues, not with the window but with the quality of the installer installing the windows. Dealer did not review options for all locks having the same key. Xavier, from Milgard, changed the tumblers out so they could have the same key. Milgard is fine, dealer needs some training.

7 years ago

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Don Blaine, WA

Installer called with estimated time of arrival and actually showed up a little before. Work was completed in short order, installer was polite and courteous and his work was outstanding

7 years ago

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Rod DeArmond Rowlett, TX

Well, I am very disappointed with how hard it is to place a service call. I went on the Internet place the call, attached the pictures of the problem window filled out ALL information completely and waited to hear back. It was a couple days when I was contacted by a Milgard asking for information I had already provided on the internet. After this call I waited a couple weeks when I received an email asking for more information and a serial number from the window. Seriously, why wasn't this asked earlier? Once they ad that info, it was another 4 weeks before they couple come out and replace it. Yikes, service isn't their strong suite here in this state.

7 years ago

Reply from Milgard

Hi Rod - I'm so sorry to hear about the delays in service. We appreciate that you took the time to let us know what happened as we are always striving to improve. We apologize for the frustration and thank you for your feedback.

Sep. 7th, 2018

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Greg Dahlmeier San Clemente, CA

Great customer care/warranty!!!! The installation was over the top very professional and he knew what he was doing on time and if I had a window business I would want him to be working for my company

7 years ago

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James Franklin Palm Springs, CA

The refinishing of the window frames was accomplished in a timely manner. I was disappointed that I had overspray on the inside of the door windows which I cleaned off. The glass on all windows and doors were left with tape residue and all were extremely dirty from the refinishing process. I had to wash all of the glass multiple times to get them properly cleaned.

7 years ago

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Martin Boyle San Jose, CA

Milgard warranty service showed up on time and replaced a 17 year old window for free under the lifetime warranty. The serviceman replaced the window in less than 30 minutes.

7 years ago

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Donna Nagel Poway, CA

I purchased me Milgard windows and French doors in 1998. I have had a number of windows replaced and I have always received very courteous and timely service. i would recommend these windows to everyone.

7 years ago

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Christine Valadez Simi Valley, CA

It took quite a while (over a month) to get the new part, but once they got it the rest was simple. They were in and out of my house in fewer than ten minutes and now the door works perfectly.

7 years ago

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Peter Guzman Garcia Pacifica, CA

I called looking for a Window Operator and Crank for a Window purchased over ten years ago. The Customer Service Rep found the part and replaced it under warranty. Excellent Service!

7 years ago

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Alan Brix Byron, IL

We had a 14-year-old patio door (fixed lite) lose its seal. Here in NW IL you no longer have a presence. However, as original owners, the door was under warrantee. Your person-up-front (Cheryl) was quick to have us get a local estimate, work done, and invoice submitted. What more could a far-distant owner need? Please thank Cheryl.

7 years ago

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Jill Gerbracht Torrance, CA

We had our windows installed almost 10 years ago and there were some issues with some of them. Milgard replaced 16 windows in our home at no charge for materials or labor. Service was excellent and we are fans for life!!

7 years ago

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Monica Spina-Forni Danville, CA

The two men that came were very courteous. They found the problem with the opening mechanism immediately and fixed it very quick. they opened and closed the windows several times to assure they were in working order.

7 years ago

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SGB Orange, CA

I was delighted that Milgard serviced our door as quickly as they did but you've got to appreciate that this is the fifth service call Milgard has made on this installation since the doors and windows were ordered in February and installed in March of this year.

7 years ago

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Joseph Gerace Joliet, IL

I have had five communications with Milgard service over 15 years. Each time I was given courtesy and efficient service. Information was precise and executed in a timely manor.

7 years ago

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Sharon Simas Santa Cruz, CA

Making initial contact was a bit challenging but, once the appropriate “responder” was determined, the service was fantastic! I experienced the fact that “Milgard guarantees for a lifetime”, which I truly appreciated. My problem was minor but it was repaired and the window is like new! Thank you.

7 years ago

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Chris Murray

The customer service response times have been pretty poor on a couple of occasions that we've needed warranty work done. The repair guys have been fine once they get here, but the scheduling of the service has been pretty abysmal.

7 years ago

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Cathy Morrison, CO

Technician (Art) was prompt, had the replacement parts to quickly fix the windows. Art was very friendly and professional. Milgard's warranty is great which would make me a repeat customer for any windows I need.

7 years ago

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Sam Roberts Manteca, CA

The installers called me and said they were running ahead of schedule and asked if they could come Early? Most definitely I said. They completed the repair in under a 1/2 Hour and were very cordial and Clean.

7 years ago

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Kenneth Bohi Stockton, CA

Customer service was well aware of what Milgard products that were installed in my house. He provided an instructional video to show what work I needed to do and provided for replacement parts.

7 years ago

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noel McInnis Houston, TX

I have been pleased with the six windows I purchased in 2017. There have been no problems so far and the one pane that was scratched from the factory was promptly replaced. I would buy these windows again.

7 years ago

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John Yorba Linda, CA

Requested service for A locking problem on Monday and Nick showed up and fixed the problem on Tuesday, what great service! I cannot day enough good things about this company.

7 years ago

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Dennis D Mayfield Mukilteo, WA

We were extremely pleased with Charlie A that serviced our sliding glass door. He was pleasant, respectful and knowlegable about what needed to be repaired. The door looks and works better then it ever has.

7 years ago

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Brad Robinson Puyallup, WA

I was having difficulty making it home for my scheduled appointment with Jeremy. On my second failed meeting Jeremy offered to leave the needed replacement hardware on my porch! He preped me over the phone on what to expect and provided a little "how to" sketch! He was awesome and exceeded my expectations. I was very pleased.

7 years ago

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jensen kerlee Seattle, WA

Everyone's been very polite and professional in their attitudes. I've had a pretty negative experience with the competence of their customer service. I am a general contractor who's been hired to replace my client's French door that was installed in 2007 and has been leaking in the corners causing water damage to the house. I called Milgard's service/warranty department and they sent out a technician to take a look. It is frustrating to not be able to request a time frame the tech will show up. You can request the day, but not a time of day. I work 7-3 and they always scheduled me for a 4-6pm time window, so that was inconvenient. The tech was nice and took measurements to replace the door. The tech did not check with me as to his measurements or the color of the door. The door that showed up some weeks later was the wrong size, the jamb was too deep, and my client would have preferred a different color. See Milgard stopped making the same color door as the old one and chose to have a standard color to use in its stead, but the tech didn't tell me that. So I call Milgard service department back and explain the problem and they say I can cut the jamb down, but turns out the jamb they sent isn't the type that you can cut down or remove the extender strips or whatever. It seemed like the service department didn't know what kind of a door they sent me. That should have clued me in to the next problem. So they send me a new jamb to replace the one they made incorrectly, but it's for a different kind of jamb than the one they sent me, and they send a couple pieces of it in a tube, making it seem like they want me to assume liability for knocking it together and waterproofing it. I call them back and explain the problem, and they send out their senior technician to take a look at the situation. So that's where I am now, spending so much time talking to Milgard and months later and hopefully I get the proper replacement door. It's been a real pain. I wish their people were trained better and could communicate better about their products and amongst themselves. Seems like their computer information systems could use an overhaul too.

7 years ago

Reply from Milgard

Hi Jensen - I'm so sorry to hear about all the trouble. We appreciate your feedback and if I can assist you now, please email me at .

Jul. 31st, 2018

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Dave Sawyer Portland, OR

Millard replaced the glass in our window in 20 minutes. Excellent service! The window was 21 years old and they replaced at no charge The life time warranty for original customers works!

7 years ago

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Steve Balsiger Portland, OR

Love Milgard. Well I don't actually love them, but their product is awesome, and even 8 years after the product was installed, they promptly and happily replaced a pane that had an issue. Great company by my experience.

7 years ago

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Regan Davis San Jose, CA

Milgard's warranty and customer service is fantastic. I've called twice and they resolved the issues both times. I had new construction, which caused some issues. Milgard took care of everything!

7 years ago

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M Faull Burbank, CA

Very disappointed in the service I received for a replacement window. Took several weeks just to get someone out to measure the window. The tech that took the measurements said it would take 4 weeks and that someone would call me. To schedule the installation. He left no paperwork for me to follow up on. No one called me to schedule the installation. When I finally tracked down the order, I scheduled the installation for 2 weeks later. The installation day arrived , and the tech came to my door and advised me that the window was”lost”. They had no idea where it was, and that it would have to be re-ordered...another 4 weeks. I received a call from Milgard Customer service (4weeks later) who scheduled the installation for ANOTHER 4 weeks later! Yesterday, (7/19/18), the window was finally installed. My first attempt at getting this entire process started was 2/26/18. Do you think 5 months is a reasonable time for a simple replacement window? BTW the original window seal had broken and had condensation between the glass. This was a warranty replacement. I’m still waiting for a supervisor to return a call , from April, that I placed with customer service.

7 years ago

Reply from Milgard

Hello - I'm so sorry to hear about all the trouble you've been experiencing with warranty service. We take all customer input very seriously. Can you please email me at so I can get your contact info and help? Thank you.

Jul. 25th, 2018

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Dan Hickey Novato, CA

Crews made two trips to our house because one of the windows was wrong on the first trip out. But, both times the servicemen were professional and quick. Pleasant attitudes and got right to work. great people.

7 years ago

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joanne mcmahon Blaine, WA

we did not know we had free replacements for milgard products. it was a pleasant surprise. they came as I was told they would. the teck was at our home right when we were told he would be. Pleasant and efficient.

7 years ago

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Donna Piwarczyk Queen Creek, AZ

We had an issue with existing windows in a home we purchased. When I contacted Milgard they checked into the situation, provided a wonderful solution and followed up after the job was completed. Robbie in C/S was very helpful and very professional.

7 years ago

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Lisa Davis Ventura, CA

I had difficulty when asking for a window to be replaced because it was discolored. The replacement was scratched on the inside of the window. Also, I had an operating system that was corroded and asked for a quote. I was told that there was no charge...someone called me twice to make sure that I needed it replaced. When the person came to replace the operating system the first time, he stated it was not under warranty and not even listed on his work order! That was unacceptable. Also, no one from either the place I purchased the windows or Milgard was able to help me until the sales rep called. We went back and forth about what happened before I was offered to have the operating system replaced at no charge because I wrote a negative YELP review! When the person came to replace both the scratched window and the operating system, he stated that he could not replace the operating system because it was corroded...so the lack of effective and professional communication continues! He replaced it without hassel, but the idea that he had no idea that it was to be done and why should have not been.

7 years ago

Reply from Milgard

Hi Lisa - I'm so sorry to hear about the challenges you went through and the miscommunication about the warranty. Thank you for letting us know what happened so we can make improvements. If you have further questions, please contact me at so I can help. Thank you.

Jul. 10th, 2018

Milgard Reviews