Name: Milgard
Rating: 4.9

star star star star star

Dennis D Mayfield Mukilteo, WA

We were extremely pleased with Charlie A that serviced our sliding glass door. He was pleasant, respectful and knowlegable about what needed to be repaired. The door looks and works better then it ever has.

6 years ago

star star star star star_border

Brad Robinson Puyallup, WA

I was having difficulty making it home for my scheduled appointment with Jeremy. On my second failed meeting Jeremy offered to leave the needed replacement hardware on my porch! He preped me over the phone on what to expect and provided a little "how to" sketch! He was awesome and exceeded my expectations. I was very pleased.

6 years ago

star star star_border star_border star_border

jensen kerlee Seattle, WA

Everyone's been very polite and professional in their attitudes. I've had a pretty negative experience with the competence of their customer service. I am a general contractor who's been hired to replace my client's French door that was installed in 2007 and has been leaking in the corners causing water damage to the house. I called Milgard's service/warranty department and they sent out a technician to take a look. It is frustrating to not be able to request a time frame the tech will show up. You can request the day, but not a time of day. I work 7-3 and they always scheduled me for a 4-6pm time window, so that was inconvenient. The tech was nice and took measurements to replace the door. The tech did not check with me as to his measurements or the color of the door. The door that showed up some weeks later was the wrong size, the jamb was too deep, and my client would have preferred a different color. See Milgard stopped making the same color door as the old one and chose to have a standard color to use in its stead, but the tech didn't tell me that. So I call Milgard service department back and explain the problem and they say I can cut the jamb down, but turns out the jamb they sent isn't the type that you can cut down or remove the extender strips or whatever. It seemed like the service department didn't know what kind of a door they sent me. That should have clued me in to the next problem. So they send me a new jamb to replace the one they made incorrectly, but it's for a different kind of jamb than the one they sent me, and they send a couple pieces of it in a tube, making it seem like they want me to assume liability for knocking it together and waterproofing it. I call them back and explain the problem, and they send out their senior technician to take a look at the situation. So that's where I am now, spending so much time talking to Milgard and months later and hopefully I get the proper replacement door. It's been a real pain. I wish their people were trained better and could communicate better about their products and amongst themselves. Seems like their computer information systems could use an overhaul too.

6 years ago

Reply from Milgard

Hi Jensen - I'm so sorry to hear about all the trouble. We appreciate your feedback and if I can assist you now, please email me at .

Jul. 31st, 2018

star star star star star

Dave Sawyer Portland, OR

Millard replaced the glass in our window in 20 minutes. Excellent service! The window was 21 years old and they replaced at no charge The life time warranty for original customers works!

6 years ago

star star star star star

Steve Balsiger Portland, OR

Love Milgard. Well I don't actually love them, but their product is awesome, and even 8 years after the product was installed, they promptly and happily replaced a pane that had an issue. Great company by my experience.

6 years ago

star star star star star

Regan Davis San Jose, CA

Milgard's warranty and customer service is fantastic. I've called twice and they resolved the issues both times. I had new construction, which caused some issues. Milgard took care of everything!

6 years ago

star star star_border star_border star_border

M Faull Burbank, CA

Very disappointed in the service I received for a replacement window. Took several weeks just to get someone out to measure the window. The tech that took the measurements said it would take 4 weeks and that someone would call me. To schedule the installation. He left no paperwork for me to follow up on. No one called me to schedule the installation. When I finally tracked down the order, I scheduled the installation for 2 weeks later. The installation day arrived , and the tech came to my door and advised me that the window was”lost”. They had no idea where it was, and that it would have to be re-ordered...another 4 weeks. I received a call from Milgard Customer service (4weeks later) who scheduled the installation for ANOTHER 4 weeks later! Yesterday, (7/19/18), the window was finally installed. My first attempt at getting this entire process started was 2/26/18. Do you think 5 months is a reasonable time for a simple replacement window? BTW the original window seal had broken and had condensation between the glass. This was a warranty replacement. I’m still waiting for a supervisor to return a call , from April, that I placed with customer service.

6 years ago

Reply from Milgard

Hello - I'm so sorry to hear about all the trouble you've been experiencing with warranty service. We take all customer input very seriously. Can you please email me at so I can get your contact info and help? Thank you.

Jul. 25th, 2018

star star star star star

Dan Hickey Novato, CA

Crews made two trips to our house because one of the windows was wrong on the first trip out. But, both times the servicemen were professional and quick. Pleasant attitudes and got right to work. great people.

6 years ago

star star star star star

joanne mcmahon Blaine, WA

we did not know we had free replacements for milgard products. it was a pleasant surprise. they came as I was told they would. the teck was at our home right when we were told he would be. Pleasant and efficient.

6 years ago

star star star star star_border

Donna Piwarczyk Queen Creek, AZ

We had an issue with existing windows in a home we purchased. When I contacted Milgard they checked into the situation, provided a wonderful solution and followed up after the job was completed. Robbie in C/S was very helpful and very professional.

6 years ago

star star star_border star_border star_border

Lisa Davis Ventura, CA

I had difficulty when asking for a window to be replaced because it was discolored. The replacement was scratched on the inside of the window. Also, I had an operating system that was corroded and asked for a quote. I was told that there was no charge...someone called me twice to make sure that I needed it replaced. When the person came to replace the operating system the first time, he stated it was not under warranty and not even listed on his work order! That was unacceptable. Also, no one from either the place I purchased the windows or Milgard was able to help me until the sales rep called. We went back and forth about what happened before I was offered to have the operating system replaced at no charge because I wrote a negative YELP review! When the person came to replace both the scratched window and the operating system, he stated that he could not replace the operating system because it was corroded...so the lack of effective and professional communication continues! He replaced it without hassel, but the idea that he had no idea that it was to be done and why should have not been.

6 years ago

Reply from Milgard

Hi Lisa - I'm so sorry to hear about the challenges you went through and the miscommunication about the warranty. Thank you for letting us know what happened so we can make improvements. If you have further questions, please contact me at so I can help. Thank you.

Jul. 10th, 2018

star star star star star

Donna Laboda Roscoe, IL

We recently purchased a home with Milgard windows. The seals had failed in several windows, and all were replaced without question. The installation company, Q and A Home Inc, was fantastic to work with.

6 years ago

star star star star star

Paul Bradshaw Truckee, CA

On time, skilled personnel. Did the replacement very quickly and professionally. They even, at my request, checked other windows that looked like they had failed and measured them, etc. for future replacement.

6 years ago

star star star star star

Kit Reichow San Jose, CA

Service was easy to schedule. Technician arrived on time, and was very competent and efficient. He completed the work quickly and very well. Very, very satisfied with your service.

6 years ago

star star star star star_border

Margaret San Antonio, TX

I think the actually service was excellent. The scheduling of the service could use improvement. You should not schedule the service appointment until the parts are in. I had three appointments that were cancelled because there was no parts. It created havoc on my work schedule.

6 years ago

star star star star star

Cher Gould Pacifica, CA

The service technicians were great. professional and did a good job. Unfortunately, one of the requests i had made to Milgard was not communicated to the service techs so they couldn't fix one of the windows.

6 years ago

star star star star star_border

Susan Heller Snohomish, WA

My service tech (Martin A.) was wonderful! He arrived on time, very professional & friendly, and completed his work quickly and without leaving a big mess. The only thing I would suggest as an opportunity for improvement was to improve the time it took to get the replacement parts and set up the appointment for the repairs.

6 years ago

star star star star star

Greg Escondido, CA

Millgaurd stands behind their products for life. After 35 years of enjoying their beauty and security I had a window fog up and it was replaced quickly no questions asked. They are the best. Sincerely Greg Schmid

6 years ago

star star star star star

Peter Wayson San Diego, CA

Bobby, the technician who repaired my window did a quick and thorough job, giving me some good feedback about the windows themselves and even checking my other Milgard windows to be sure they were functioning properly

6 years ago

star star star star star

Dennis Rohr Fox Island, WA

Outstanding service. Technician was extremely polite, on time, answered my questions with a high degree of knowledge and professionalism, and did a great job in replacing my window. Outstanding customer service.

6 years ago

star star star star star

Roger William Stichman Newberg, OR

Your technician was on time, very knowledgeable of his task, kept his work area clean and was very fast. A real gentleman that would be welcome in our home under any circumstances.

6 years ago

star star star star star

cathy Los Angeles, CA

It was very easy to deal with Milgard customer service for my window repair. The appointment was scheduled, the technician was timely, and the repair was quick and easy. Great experience!

6 years ago

star star star star star

Ed Mukilteo, WA

The two delivered windows had different style vent's installed. The customer service lady was very nice and sent out two new vents to ensure I had two of the same style. Very polite and helpful. Love the windows.

6 years ago

star star star star star

James B Griffiin Santa Cruz, CA

7 years after my purchase of Milgard windows, one of them developed a broken seal between the double panes. A call to the warranty department was all it took to have someone come out and replace the glass. Very nice.

6 years ago

star star star star star

Heather D Roark Denver, CO

The service man was wonderful. He arrived early, which was fantastic. He offered suggestions, which worked. He was courteous and was willing to go the extra mile to make sure we were happy. Thank you!

6 years ago

star star star star star_border

Joyce Wise Woodland Hills, CA

Please be advised your sliding glass door is beautiful, but the screen attached to it is defective and 3 weeks have passed since you installed the door and still you have not replaced it with a good screen door. Please deliver to me a good screen door.

7 years ago

Reply from Milgard

Hi Joyce - Sorry to hear about the delay on the screen door. Can you please email me at so I can help? Thank you.

Mar. 7th, 2018

star star star star_border star_border

Grace Kravac

One glass panel was scratched and the weatherstripping was too short so there was a gap at the bottom of the patio doors. The door handle had to be replaced as some of the paint was scratched off. As a result two service calls were required to rectify. The first call the technician was not prepared and had to return to fix the problem. Do you no check the material before it is shipped? .

7 years ago

Reply from Milgard

Hello Grace - Thank you so much for letting us know about your experience. We take customer feedback very seriously. If you can email me at , I'd like to get your address so I can find out which location manufactured your product and provide input to the quality department. Thank you.

Mar. 1st, 2018

star star star star star_border

Phil Kropelnicki

I've built a number of houses and have been happy with Milgard each time I've used them. The pricing is competitive with lesser quality products. Milgard's quality has been good and the warranty service, when we have had a problem, has been very good even years down the road.

7 years ago

star star star star star

Bernie Krystkowiak

Jason is a very personable and efficient rep.

2 months ago

star star star star star

Holly

Kyle was very conscientious, and the job was done quickly and without mess.

3 months ago

star star star star star

Mindy Clarke Tacoma, WA

When I lived in a mobile home, my windows were upgraded to Milgard Windows. Now anyone whom has lived in a mobile home knows they are difficult to keep warm in the winter. After having the windows installed my electric bill in the winter was almost cut in half.

1 year ago

star star star star star

Jo Lars Pleasant Grove, UT

Windows are one of those things that you don't think too much about once they are installed and doing their job. My Milgard windows are 10 years old. They still open and close easily. They offer UV protection to my furnishings. They are well insulated. They are stylish. Great product!

6 years ago

star star star star star

Julia

The actual install and installer were SUPERB. Getting to that point was cumbersome and frustrating.

5 months ago

star star star star star

Judy Stone

Derek was very professional and replaced our window in a timely fashion. Everything was great! Judy Stone

6 months ago

star star star star star

Clarity Sanderson

Friendly, prompt service. Very impressed at how quickly you were able to take care of the situation!

7 months ago

star star star star star

Troy Van Houten

Great response to the factory error that needed fixed. We're all good to go now with our new windows.

7 months ago

star star star star star

Kuriappan Alappat

The technician was amazing in his expertise as well as customer interaction. He told me he had been with Milgard for over 30 years!

10 months ago

star star star star star

Kay Teubel

He came when expected, was friendly and professional, and even pointed out how to go about fixing the problem if it happens again.

10 months ago

star star star star star

Arlene Cogen

Bravo! I wad an emergency issue with my sliding patio back door. You showed and fixed the issue promptly, professionally and quickly.

10 months ago

star star star star star

Mark Petruzzelli

Alex was quick and efficient installing the replacement glass. He was very pleasant and did an excellent job. I have no complaints.

10 months ago

star star star star star

Dan Winans

Such great help! Thank you for the great over the phone service and the in home replacment was the best I could have possibly asked for!!

11 months ago

star star star star star

Rob McFarlane

the warranty process was very surprisingly fast. The repair Tech. was also very courteous and did a great job in a short amount of time.

11 months ago

star star star star star

Teri

Arrived on time and he went right to work. Great listener to what I needed done and took the time to teach me how to take out the screen. Great job!

1 year ago

star star star star star

Bob

Cole was fantastic! He was able to diagnose the issue and fix the issue. Thanks for making the best windows ever and having support people like Cole. Clearly the best.

1 year ago

star star star star star

Beth Lillie Hillsboro, OR

Initial consult gave me a date for the install, happened as scheduled. Repairmen were very professional and expert. I was pleased with the ease of service.

1 year ago

star star star star star

Bingo Sun Noon Santa Clara, CA

The service was good in every way. The technician was pleasant and went right to work, fixed two windows that had never worked. They are smooth as can be now.

1 year ago

star star star star star

gary terashima Estacada, OR

The two guys who came over to take care of our problem were just great - very skilled, professional, courteous, and personable. Great service from a good company.

1 year ago

star star star star star

Lisa Gard Hillsboro, OR

The technician who replaced the windows was awesome. He arrived at the appointment time, was friendly, efficient and respectful of our home. Thank you!

1 year ago

star star star star star

Jeff Smith Seattle, WA

Lots of frustration initially with several windows that didn't operate correctly. Once I got to the right person, the issues were addressed and fixed quickly.

1 year ago

star star star star star

Window service

He arrived on time. He went right to work and finished in a short time frame. Super friendly and efficient!! Steve from Wilsonville!! He’s a great service employee!!

1 year ago

Milgard Reviews