Name: Milgard
Rating: 4.8

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John R Busch Baker City, OR

The service was provided during the scheduled appointment time, and was completed in a professional manner. The service technicians were professional and friendly.

5 years ago

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Jessica Portland, OR

The communication was responsive and quick. The people who arrived to service our window were timely, friendly and helpful . All was greatly appreciated.

5 years ago

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elizabeth mueller Salem, OR

They are very helpful when I have a problem. The service technician is always very professional, friendly and considerate to keep from bringing any dirt into the house.

5 years ago

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sharon Portland, OR

technician was able to come earlier than scheduled for my appt. Completed the job in 20 minutes. Replaced the screens and locked the windows. Great job.

5 years ago

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Tim Lynnwood, WA

Easy to set up over the phone. Scheduled technician in just a few days. Guy showed up on time and had the door adjusted to my satisfaction and did it quickly.

5 years ago

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Robert Fredericks Klamath Falls, OR

WELL IT WAS MORE BAD THAN GOOD..THE FIELD REP HAD TO COME OUT HERE 4 DIFFERENT TIMES TO FINALLY GET THE SCREENS ISSUE RESOLVED WHEN IN THE FIRST CASE IT SHOULD NOT HAVE EVER BEEN AN ISSUE IF THEY SCREENS WERE BUILT CORRECTLY FROM THE FACTORY

5 years ago

Reply from Milgard

Hello - I'm so sorry to hear about the trouble with your screens. I understand your frustration and apologize for the inconvenience. I will take your feedback and share it with the plant that manufactured your order. If you need additional service, please let me know at social(at)milgard(dot)com. Thank you.

Mar. 31st, 2020

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kathleen JENNINGS Bainbridge Island, WA

While the appointment making system is pretty iffy, the service staff are excellent in arriving on time, calling when near the house, and getting things done right. The lifetime warranty is worth its weight in gold.

7 years ago

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Spencer Nelson Snoqualmie, WA

Fast and friendly warranty coverage has made me a Milgard fan and loyal customer! It really does make a huge difference and you just dont find it much anymore.

7 years ago

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Nanette Shapiro Yorba Linda, CA

Best service call experience I've ever had. Rudy O was friendly, knowledgeable and very efficient. He identified the issue immediately and had it fixed with 10 minutes.

7 years ago

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Joe Irvine, CA

Very pleased with the service provided to resolve the issue. Men were personal and professional and did a thorough job and explained the process of worked being performed.

7 years ago

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Phil Ives

I bought 10 windows through an installer. The installer did fantastic work, but the windows were flawed from the start. One had a big blob of glue on it. One had scratches on the coating all around the edges. One had bubbled up trim. One was missing spring clips on the screen. Four of them had the incorrect opening mechanism for the casement windows. The French doors had screens on either side which fit the openings, but the latching pins did not align with the holes. That was only the start of the problems. Milgard took care of the scratched window pronto. That was easy. All the other problems took months of coming and going. The service techs (all of whom were nice and seemed to care) took care of one problem at a time. Milgard claims the glue wasn't their problem, even though it came that way from the factory. When they replaced the casement opening mechanism, the windows then jammed in the open position. Multiple service visits followed before it became obvious that Milgard had accepted an order for incompatible window size and window opening mechanisms. Not only did they accept the order, but they built the windows and delivered them, but not with the mechanisms ordered. The bubbled trim took 3 visits to repair, because each tech would note the problem, but six weeks later when the next tech showed up, they did not have the proper materials to fix the problem. By the way, it always takes 6 weeks between service visits. Milgard has no idea how to speed up their process, even if it has been over a year since the windows were ordered (as were ours) and they still are not correct. The screens for the windows next to the French doors were finally corrected when our installer gave up on Milgard and hired a local screen service to custom build screens to fit the holes in the frame. That was one year into the game. Apparently Milgard put the holes for the latch pins in the wrong position, so when the screens were made by their outside supplier, they always had the pins in the "wrong" location relative to the holes in the door frame. They never did get it right. Milgard kept claiming that they had spoken to us and arranged a service call (there were dozens) when they had never contacted us. Maybe they were calling the wrong number?? It finally came to the point where my wife was so disgusted with Milgard, that she would hang up the phone on them if they called her, so all the dealings had to go through me. I'm not thrilled with them, but someone has to babysit them through their problems. Meanwhile, my wife tells everyone not to buy from Milgard. Nothing but a headache. Amazingly enough, the windows seem to be well built and perform well. Nevertheless, it has been about a year and a half now, and the final problems are not resolved. It is not likely that we will ever buy anything from Milgard again.

7 years ago

Reply from Milgard

Hi Phil - first of all, let me say that I was so sorry to read about your experience. This should not have occurred. We appreciate you taking the time to tell us your story so we can make improvements. Second, I want to ensure that we have finally repaired everything to your satisfaction. Can you please email me at with your contact information? Thank you.

Sep. 26th, 2018

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Nguyen Hillsboro, OR

Every single person from scheduler to installer was professional and easy to work with. Friendly tech took care of our issues and kept the work areas clean . I will recommend Milgard to anyone who need windows.

7 years ago

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Randy Anderson Granite Bay, CA

The repairman was vary professional . He asked me if there was anything else I needed help with. He did a good job replacing a bad window in a short period of time.

7 years ago

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Gloria Rashti Mill Valley, CA

It took 6 months to finally get my windows replaced. I got my appointment cancelled 3 times on the day of the potential installment. I am not a happy camper! On the better side of things you have a wonderful technician Glen who has been the tech that I have worked with the most. He's great. Very knowledgeable and courteous and a pleasure to have in my home.

7 years ago

Reply from Milgard

Hi Gloria - I'm pleased to hear that Glen provided exemplary service on your visit and sorry that the service appointment was delayed. We appreciate that you took the time to provide us with this feedback. Thank you.

Sep. 26th, 2018

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Constance Ann Fox Rancho Santa Margarita, CA

The two agents (one was Nick) where professional and personable. Did a great job in a timely manner. Excellent Service in the replacement of the window.

7 years ago

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Jeffrey Robinow Clayton, CA

The windows were installed by the contractor 10/2017 during a full kitchen remodel. About April 2018 the crank arm separated from the casement window. It took until September to get a technician to come fix it. It took 2 min Intial request for service started in May 2018. Months went by and early August a great guy from sales came out to do face time and make a service recovery He I credit with getting a quicker turn around for an appointement Lastly. I received an email 2 days before the appointment that tells me the tech will be there between 0800 and 10am. I received a call the night before Saying he’d be there at 230-430pm WTF. Your systems are broke. It’s time to shut it down and. Revamp from the bottom up. Or maybe the TOP needs to leave

7 years ago

Reply from Milgard

Hi Jeffrey - We appreciate that you took the time to let us know about your experience. We are always looking for ways to improve and will share this feedback with our service team. Thank you again.

Sep. 26th, 2018

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Marietta Daedelow Huntington Beach, CA

Great experience as always. Not only did he replace my window glass he replaced the springs in one of my windows. Excellent customer service and awesome service techs!

7 years ago

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John Behnke Fullerton, CA

I waited two weeks for a technician to come out three technician showed up to in training one instructor the doors worked fine when they left a day later the door still doesn’t lock don’t wanna wait another two weeks and call back so I’ll just deal with it

7 years ago

Reply from Milgard

Hi John - I'm sorry to hear about the difficulty you've experienced with your door. If you would like to have a technician come back out, please contact us at 1-800-Milgard. Thank you.

Sep. 17th, 2018

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Dave Seattle, WA

The window replacement arrived in time. It was the wrong size. I measured it the first time, they did not think it was right. They sent out a tech who measured it. The window still did not fit.

7 years ago

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Barry Thom Seattle, WA

We have bought Milgard windows in the past because the customer service after the purchase has always been top notch. In most cases the problem was the owner not the window

7 years ago

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BEV MOORE Oak Park, CA

Great service ,same service tech had been here before on a different problem. Gave good advice and was well informed on the product. I believe is name was Mark

7 years ago

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Victoria Gilroy, CA

Milgard’s service and professionalism was outstanding from the phone representative to the on-site repairman. So glad we chose a product we know will be supported.

7 years ago

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Gary Scott Huntington Beach, CA

The technician showed up on time, was very neat and clean and did an excellent job. I was impressed by his professionalism, and his attention to detail.

7 years ago

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Victoria Seabold Oxnard, CA

Warranty repair of one window. Perfect fit, expertly done. Job was completed in less the 15 minutes. Could not have been done better. Glad I have Milgard windows .

7 years ago

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Carol Beule Studio City, CA

Great service. Great technicians. Only issue is that it took 6 months to resolve the issue, due to your having such popular products. If I could have given 4 3/4 stars I would have.

7 years ago

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Joe M Simi Valley, CA

Milgard makes a quality product and stands behind it with a life time warranty. We had a warranty replacement completed and they made it easy to do online.

7 years ago

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Dianne Joffino Torrance, CA

They were prompt and expedient for our appointment. The best service I could have ever asked for. I wish all the service calls I have would go this smoothly.

7 years ago

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Sam Khoo Los Altos, CA

Service technicians punctual and professional. Completed repairs satisfactorily. Getting a service appointment should be improved. Phone calls take too long to connect. There should be online scheduling of appointments.

7 years ago

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Vaudwan Handley La Jolla, CA

I love these guys. Not only is customer service good but the gentleman who came to my house couldn't be nicer or more helpful. On time and very professional

7 years ago

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Denney Meadow Vista, CA

Called a few days before to confirm appointment. The tech arrived right on time. He worked quietly and efficiently and in a pleasant manner. Well done.

7 years ago

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Eugene Brandt Snohomish, WA

All of my other Millard windows have been very good quality and have stood up well. The present 2ea. 4' Bottom awning windows have had two technicians out to work on them and they still bind up when they get warm from the sun. the scissor mechanism does not function very well. it binds up and is flimsy.

7 years ago

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Stepan Northridge, CA

They arrived on time. Fixed the broken window latch in about 5 minutes. Very pleased with the service. Only complaint would be that it was a 2 month wait for the appointment.

7 years ago

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Michael Corona, CA

BEST Customer Service and warranty I have EVER experienced in my life. Organized record keeping, and no questions asked warranty! I will forever buy Milgard windows.

7 years ago

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Mark Decker Healdsburg, CA

Very professional team. Came on time, assessed the situation and completed the work in about 30 minutes. I could not be happier. Top notch company and team!

7 years ago

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Greg San Mateo, CA

Their service was excellent. They showed up on time to replace a scratched glass pane under warranty and to make some me adjustments to the sliding door.

7 years ago

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Thomas Olympia, WA

Had a stuck window lock mechanism, and I was really happy with the customer representative who walked me through a remedy for my problem. The windows have been great!

7 years ago

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Bruce Simurda Newport Beach, CA

Had a Milgard window that got moisture between the glass panels after 16 year, your rep replaced it quickly and cleanly. Great product, but even better warranty and service!

7 years ago

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paul dellsite Hawthorne, CA

the service technician was timely and efficient. He fixed window and was clean and professional. Only complaint was the amount of time between call-in and actual service (almost 6 weeks).

7 years ago

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Eddie Lopez Whittier, CA

I have unit 233 scheduled 2 times with more than 2 months. I was told that new glass needs replacement. Today the story got changed that the issue is not the glass other than the frame. I would appreciate to determinate at the first visit.

7 years ago

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Sheila Torrance, CA

The employees that take your order are incompetent. They don’t put the correct info down therefore it takes longer to get a window replaced. Paul, the supervisor, is useless. He doesn’t follow through with his promises and is a chicken to phone back when he is called out on his mistakes. It takes about 2-3 months to get a window replace and installed. If having more than one window installed, they usually only bring one. Now, another 2-3 months wait for replacing a window. I was told not to order windows too soon if installment is going to be awhile because there is a possibility the windows will get broken while waiting in their warehouse. They don’t guarantee safety of your windows. Management takes awhile to call back or not at all. I tried corporate office in Washington, they sent me to the “executive customer service “which then forwards my message back to Simi Valley. Yeah, my nightmare starts all over again. These issues with Milguard has been going on for years. I hope better luck with you .

7 years ago

Reply from Milgard

Hi Sheila - I'm so sorry to hear about the trouble you've been going through. We take all customer feedback very seriously. Can you please email me at so I can help? Thank you.

Aug. 1st, 2018

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Stephen McKellar Littleton, CO

Art is a great technician. He arrived on time, analyzed the problems and fixed them all. He even fixed a screen with a broken frame. He went the extra mile. Thanks

7 years ago

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connie sheller Santa Barbara, CA

The problem was taken care of on the date promised. It was awkward for me to send a picture of the problem, and I had to have a couple of people do this for me. I can understand why Milgard wanted it but my problem was simply a broken piece, and it was easily replaced.

7 years ago

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Orion Development

The repair performed by Milgard vendor was very good. The vendor was professional, timely, communicative, and performed very good work to correct the paint finish on the Milgard windows.

7 years ago

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Carole Craig San Francisco, CA

It was a very difficult replacement. They used a 40-foot ladder to reach the large window. They were fast, neat, polite to me and my dog. I am very pleased.

7 years ago

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Adel Hanna Huntington Beach, CA

I like the company and products. They stand behind their products and give a life time warranty. Nice people to do business with and always on time! Thanks

7 years ago

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Craig Brown

Milgard was good , installer bad , our window that needed replacement was up high in our house and required a ladder. First off no blanket on the carpet for the ladder and no cover over the top of the ladder so when it was put up on the wall the ladder left marks on our wall and the installer said O looks like you will have to paint your wall now. I don't understand how a service person that works in peoples homes would not protect the home and have things to do this with or at least ask for a blanket to lay down on the floor and at least a couple old towels or tee shirts to put over the top of the ladder where it will be against the wall. Unbelievable , now we get to get high up on a ladder and paint , I totally understand an accident can happen but lack of common sense is very upsetting. Please train your installers to take care of their customers homes.

7 years ago

Reply from Milgard

Hi Craig - I'm so sorry to hear that this happened. We appreciate that you took the time to bring this to our attention so we can make improvements. Please contact me at if I can be of further assistance.

Jul. 16th, 2018

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Susan Johnston Portland, OR

Arrived on time,replaced a window in a matter of minutes, and adjusted a sliding door. Crew was quick, efficient, and easy to work with. They did a great job!

7 years ago

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Don Macleod Scotts Valley, CA

Milgard came through on their lifetime guarantee and have committed to replace the patio window/door. However, it is not done yet, install is scheduled and I am assured of reimbursement of the install costs. Also the whole process takes a long time so plan ahead.

7 years ago

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George Boehler Camas, WA

Your service man was able to fix our door within 10 minutes. He was vey knowledgeable, polite, and an answer to our prayers! We greatly appreciate how he helped us.

7 years ago

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Patty Hill Canoga Park, CA

It is always a pleasure to do business with Milgard. The product is excellent and they stand by their product. The repairmen are very kind and efficient.

7 years ago

Milgard Reviews