Name: Milgard
Rating: 4.9

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Mark Pismo Beach, CA

I would give 0 stars if I could. This company lacks workmanship and quality control. We order insulated glass units to replace fogged panels for customers who aren't covered under warranty and the glass comes with handprints and smudges or bad low E. Sometimes 2 or 3 messed up panels come before one that we could use. Their shipping and service department are nightmares. Stay away from the aluminum windows if you don't want to see daylight when your casements are closed. Essence leaks.

5 years ago

Reply from Milgard

I'm so sorry to hear about the trouble with your order. We take all customer feedback very seriously. Please email me at with your contact info so I can help. Thank you.

Oct. 18th, 2019

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Gary Kihei, HI

I had Milgaurd replace broken springs on window in my Hawaii home in August. I was not on island an had a friend let worker in. I did not return to island until December. What I found was a mess. Greasy finger prints on walls, window sill, windows. The drywall around windows where gouged up. Plastic shaving from window on window sill and when you opened window spring would pop and make noise. Window tracks are scratched up and looks like the plastic shaving are coming from window springs.

5 years ago

Reply from Milgard

Hi Gary - I am very surprised to hear about what happened, and very sorry to hear about your experience. If you can please email me at , I'd like to look up your service ticket and find out who provided assistance so we can ensure this does not happen again. Also, of you need additional service at this time, please let me know. Thank you.

Jan. 3rd, 2019

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Aaron S Livermore, CA

After talking to them on the phone twice and repeated emails, unable to get a simple repair performed, either by them or by them mailing me parts. Now six weeks in and frustrated enough to wish I'd bought Andersen. EDIT: Milgard responded after seeing this, and eventually got a guy out to fix the window. Still annoying, but it's as good as new and I'm out no cash, just time, so not a bad deal.

6 years ago

Reply from Milgard

Hi Aaron - I'm so sorry to hear about your frustration. This should not be happening. Can you please email me at so I can look into this for you? Thank you.

Oct. 2nd, 2018

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Viston Smith Portland, OR

On 9/17, the service man came and inspected the window gears that were rusting, and said he would send out the hardware so I could replace the hardware. And where the plastic trim pieces were broken/falling off, he said he would send a bag of them so I could replace them. After 4 weeks, not hardware, not plastic trim pieces. This is either broken commitments, poor follow through, or both. Either way its very poor customer support on a lifetime warrantied product.

6 years ago

Reply from Milgard

Hi Viston - I'm so sorry to hear about the miscommunication. If you can email me at , I'd like to get your service case number and follow up to be sure we get those parts mailed out for you. Sorry again for the delay.

Oct. 15th, 2018

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Steve Alper Ramona, CA

The reason I am rating a 3 is because the correct glass was not ordered the first time and it had to be reordered and then another time had to be setup to install the correct window and cost me 2 days out of work

6 years ago

Reply from Milgard

Hi Steve - I'm sorry that there was an error in your first glass order for your warranty service. I apologize for the inconvenience. Thank you for notifying us that this occurred so we can make improvements to our processes.

Sep. 26th, 2018

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Craig Seekon Rohnert Park, CA

I have had two appointments for replacement of a window that failed. The first was cancelled the day before the technician was supposed to come. The second appointment no one ever showed up or contacted me. I have tried to rwsolves the issue with the sacramento office to no positive end. I have been promised a manager would call me which never happened. I have been hung up on and also on hold for over 30 minuted with still no resolve. I am very disappointed and frustrated with the way I have been treated

6 years ago

Reply from Milgard

Hi Craig - this is terrible to hear about. I'm so sorry this was your experience. That is not our intention. Can you please email me at so I can get your contact information and look into this for you? Thank you.

Sep. 26th, 2018

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Jerid Hinze San Diego, CA

Professional and efficient. They showed up on time on the date promised and completed the warranty tune up as advertised. Thank you!

6 years ago

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Mary Tibbs Lake Forest, CA

This is my first purchase of Milgard windows. The sliding door is fine but the transom window has a rippling look to the glass. It was replaced and looks much the same as the first piece of glass. I would have hoped someone would have checked it before they came and delivered it. The installer then said the only way to not have ripples is if you get tempered glass. WHAT?????

6 years ago

Reply from Milgard

Hi Mary - Would you be able to email me at and provide a photo of the rippled glass? I'd like to have a product manager review this to ensure that your window looks the way it should. Thank you.

Sep. 26th, 2018

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Giles Shepherd Mukilteo, WA

Whole house windows replaced in 2003; service has been covered by warranty and prompt (when the replacement was the correct size!).

6 years ago

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Debbie Gianulis Manson, WA

Your service rep was amazing! He was prompt, thorough and very professional. Your company is on the top of my list for windows! Thank you!

6 years ago

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Janice Tompkins Seattle, WA

Crew arrived exactly as expected. Out situation required 1 less visit than anticipated. Thanks Milgard for your service to our lifetime guarantee.

6 years ago

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Denney Miller Oceanside, CA

We were very please with the two service men that came out they fixed our problem immediately. Our sliding glass doors are like new again.

6 years ago

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Rb Ingleside, IL

We called the company over a year ago to fix some leaky windows at some air leaks. Every couple months they said the parts are on the way and they should have it in a couple weeks. Now about a year later I finally doing something after I talk to the president's office. Very bad customer service. The contractors are great they hire. Good window product bad management the BBB has over 80 complaints

6 years ago

Reply from Milgard

Hi Rb - I'm so sorry to hear about the trouble you experienced. We take all customer feedback very seriously. If you can please email me at so I can get your contact info and look into what happened, that would be helpful. We are always looking for ways to improve our processes. Thank you.

Sep. 12th, 2018

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Patti Woods Salem, OR

We were so impressed with the repair job that our service person did. He was in and out in record time and the windows again work perfectly.

6 years ago

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CK Littlewood San Diego, CA

Always professional and courteous. They have taken care of any issues we have had in a prompt and friendly manner. HIGHLY recommend Milgard!

6 years ago

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Joann briner Brentwood, CA

Installer arrived early finished the job so neatly I hardly knew he was there. New window looks perfect. Great warranty. Worth the price

6 years ago

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Dave Teitzel Edmonds, WA

Our windows are over 25 years old, and Milgard still honored the warranty to replace a pane that had a failed seal. Excellent!

6 years ago

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Stacey Escondido, CA

Great job on replacing our window, after 18 years. Looks like new. Customer service and technicians were easy to work with.

6 years ago

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Barbara Williams Lincoln, CA

Milgard technicians arrived on schedule and were polite, efficient and solved my problems within a short period of time.

6 years ago

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Helen Gallardo El Dorado Hills, CA

The gentlemen that came were polite they new exactly what they had to do and did it! No mess did not disturb us at all windows look great.

6 years ago

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paula novak West Linn, OR

The 2 service people that showed up were excellent. Concerned about any mess they made...cleaned up..very respectful of my time etc.....

6 years ago

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Jack Bartscher Half Moon Bay, CA

They kept me informed, called ahead, came on time. Everyone was friendly and professional. Could not have been better.

6 years ago

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Penny Ryder Froid, MT

I purchased 42 (yes 42 windows) windows from Milgard. Triple pane argon gas with lifetime warranty. We had a wind and hail storm that broke out glass panes ripped screens and dented and broke the vinyl around window and dented metal trim on screens. Sadly I will have to take the loss as Milgard does not cover acts of God damage by wind hail broken tree branches... however they will replace the 1 glass pane that my neighbor’s lawnmower threw a rock through my window.

6 years ago

Reply from Milgard

Hi Penny - I am so sorry to hear about the hail storm. Acts of Nature are not covered under the Full Lifetime Warranty. All warranty details are outlined on our website if you would like to retain a copy. If you have further questions, I can be reached at .

Aug. 10th, 2018

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Suzy Graham Discovery Bay, CA

This is 4th window replacement of the same doors. They kept installing defective windows agmonst many other quality control issues (too many to list) which lasted a total of 3 years and over 15 scheduled appointments. Final appt yesterday was scheduled for 1-3 pm. Called and showed up at 5:40 pm. Was planning to go to dinner, but had to change that as they didn’t leave till nearly 7 pm.

6 years ago

Reply from Milgard

Hi Suzy - I'm so sorry to hear about the trouble with your warranty service. We take all customer feedback very seriously. If you can please email me at , I'd like to get more details from you. Thank you.

Aug. 10th, 2018

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David Gross Waimea, HI

Milgard does so little compared to other large companies to offer detailed info like window parts/diagrams and refers to other com-Annie’s (Truth makes the window operators). Very sloppy I think - did not think Milgard was interested in providing an easy source of specific info for consumers. Also, offering a life time warranty (only for original owners) is bogus.....

6 years ago

Reply from Milgard

Hi David - If you need assistance with parts, please email me at so I can help. Our Full Lifetime Warranty details are on our website. I'm sorry if you did not receive a copy of the warranty before you purchased your home. Again, let me know how I can assist you.

Aug. 6th, 2018

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Craig Smith St Louis, MO

How can I began made a service call in November hoping to get the blinds on my patio door repaired before the Holidays but did not happen. Service rep came out in December. Guess what the wrong part! Made phones calls back and further to the company. Really slow in getting my warranty for my door repaired took almost 9 months to get a tech to the Missouri area finally got it repaired August 2, 2018

6 years ago

Reply from Milgard

Hi Craig - I'm very sorry to hear about the long delays and challenges with the part that was needed for your warranty service. I will look up your ticket in our system and share it with the service team to help make improvements to our processes. We take all customer feedback very seriously and appreciate that you took the time to bring this to our attention. Thank you.

Aug. 3rd, 2018

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Scott MacIntosh Tacoma, WA

Milgard replaced our window which had failed and your crew was friendly and fast. They replaced our glass window so fast I hardly knew they'd left.

6 years ago

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doug chadwick Rancho Cucamonga, CA

Repairmen showed up pinpointed the problem and repaired, very professional and took time to protect the floor as not to damage.

6 years ago

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Annette Merriam Huntington Beach, CA

Called to have Milgard come out to replace window under warranty..it was clouded looking....came out right away and replaced! Great warranty service!

6 years ago

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Jerome schlachter Salem, OR

Service was on time. The installer did a great job and covered his shoes when he came in the house. He was very courteous and efficient.

6 years ago

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John Hayward Chandler, AZ

Milgard tech, Dell, was prompt and arrived on time and he called ahead. Work was performed in a highly professional manner.

6 years ago

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Rich Couser Lincoln, CA

Your window man was great. He replaced three windows in spite of the 103 heat and did a wonderful job. He is a keeper.

6 years ago

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Wendy Morgan Lincoln, CA

In and out very quickly. Window fixed perfectly! Only downside is that it takes a long time to get scheduled. Once here, quality is great!

6 years ago

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Kurt Hanft La Mesa, CA

Although we had a fogging issue with one of our windows, the process to replace was easy. Service was great and accommodating.

6 years ago

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Dan Buck Kalispell, MT

Repair man was on time and very fast at replacing my windows. Very happy with Milgard windows. They stand behind them with a good warranty.

6 years ago

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Bert Rangel Jenner, CA

Our Milgard techs were timely and efficient. They identified the problem and had the part on the truck to fix the problem in 20 minutes.

6 years ago

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Joanna Schwend

The workers arrived within the time window, and called a half hour prior to arriving. Courteous, and cleaned up the work area.

6 years ago

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Pam Loveland, CO

My patio slider was catching when it opened. Milgard provides a video for fixing the problem, which took a total of 3 minutes! How awesome is that!

6 years ago

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David Tambellini Santa Cruz, CA

Jesus was the installer and was very professional. Scheduling the windows and appointment was easy and the wait time was reasonable Thanks to all

6 years ago

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S. Tam Pearl City, HI

The bottom pane of a single hung window broke. I called a Milgard rep to order a replacement, I was referred to your website. I filled out the form, and received a phone message to contact a company for a replacement. Problem is the company I was referred to by Milgard does not sell Milgard windows. The original seller has not fulfilled my order because they say they are having trouble finding the order information, even though I provided a copy of all the original paperwork (order and invoice)and photos of all labels on the window, but still no replacement. Pretending to offer customer service is not the same as providing it.

6 years ago Edited September 14, 2021

Reply from Milgard

Hello S. Tam - So sorry to hear about your frustrations. The Full Lifetime Warranty is for the person who purchases the windows. There is a number in your window track you can provide to the service team so we can verify warranty entitlement. This video can help you locate the SO#: If you need assistance, please email me at .

Jul. 25th, 2018

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Paul Lynnwood, WA

Extremely happy with the service. The techs installed the new window and were done within a half hour. Great job Milgard.

6 years ago

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Chris Lake Oswego, OR

Amazing experience. Broken seal. They came out and looked at it and measured it. Then came back and replaced it later. All Good

6 years ago

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Pamela Sheldrake Silverton, OR

The service technician was wonderful...covered his shoes which certainly impressed me! Polite, friendly and quick ! Thank you!

6 years ago

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Jim Weiss Arlington, WA

After 20p years in the home, the windows are still great. The level of support is wonderful, even though it took a few months to complete the job

6 years ago

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Richard C. Van Sluyters Berkeley, CA

The response to our request for replacement handles for two of our foldable cranks that had broken was prompt, efficient and cost-free.

6 years ago

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Rob Auburn, WA

Very punctual and professional. Set what’s up why Jen do it set up straight I can’t do it if you don’t turn around turn around

6 years ago

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Karen Fazeli Rockwall, TX

The lifetime warranty on my quad doors enabled a technician to come and quickly fix the problem. Best warranty and service ever!

6 years ago

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Tom Scottsdale, AZ

Our French Doors are a constant source of frustration. We require periodic technician visits for a tune up to make sure they open, close, and lock properly. Whatever the excuse (constant settling of house, really, after 10 years?) they cheerfully perform the service we require without charge.

6 years ago

Reply from Milgard

Hi Tom - I'm so sorry to hear about the trouble with your doors. They are covered under your Full Lifetime Warranty and if you require service at this time, please call us at 1-800-Milgard. Thank you.

Jul. 10th, 2018

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Curtis Engle Clovis, CA

The two Milgard techs called and asked if they could arrive early which was great. Both were polite, professional and knowledgeable. Great service.

6 years ago

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Deborah Lake Forest, CA

Thank you Millard for standing by your product! The service gentleman was fast and courteous and my windows look good as new!

6 years ago

Milgard Reviews