Name: Milgard
Rating: 4.8

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C. Gish Fountain Valley, CA

The sliding panel of my window was broken when it was received in October of 2017. It took Milgard until MARCH 2018 to replace the panel. This 5 month wait was unreasonable. A new panel should have been shipped out immediately. A “repair” date was set for December, then changed to January, which was then reassigned to March. I did not feel cared for with regard to this warranty issue. Milgard makes great products, but their customer service is abominable.

8 years ago

Reply from Milgard

Hello - I am so sorry to hear about the delay. I would like to convey your feedback to our customer service team. Can you please email me at so I can assist you further? Thank you.

Mar. 6th, 2018

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Jami Glad

Huge fiberglass windows ordered for new construction. One came with a bad seal, another is questionable. A few without bark color on mulled windows center. They came without film to protect them. Not what I expected for Millard and the money spent.

8 years ago

Reply from Milgard

Hi Jami - thanks for taking the time to provide your honest feedback. I'm so sorry to hear about the trouble you've been going through. Your windows are covered for defects in materials or workmanship under the Full Lifetime Warranty. Just call 1-800-Milgard for service, or, email me at with any questions. Thank you.

Feb. 8th, 2018

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Dennis Cooper Bullhead City, AZ

The sliding glass was installed two months ago, the quality of the Milgard door is not of high quality the lock gear teeth broke off, part suppose to be on order, have not heard from the installer. the door doesn't glide easily. if feels as if there are humps in the lower rail, and catches intermittently.

8 years ago

Reply from Milgard

Hi Dennis - Thank you for taking the time to tell us about this. We have always been focused on manufacturing quality products, so, I'd like to look into this for you. Can you email me at so I can get service scheduled for you? Thank you.

Jan. 9th, 2018

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Scott Spiegelberg

Great windows! Great warrantees! Great name!

3 months ago

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Jorge Briscoe Lafayette, LA

In 2005 I replaced all the windows in my home, 16 windows. here we are 18 years later and I only needed warranty help one time and every window still looks and functions as it were new.

3 years ago

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Bionic Raptor San Luis Obispo, CA

Life time warranty on the purchase, but now I’m 8 years into the purchase and I have 13 single hung windows that won’t remain up. One that has lost the seal. Just started the warranty process for the second time. They came once already and fixed the larger dozen windows.

3 years ago

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Vy Ha Birmingham, AL

Our window was not closing properly and was bothering us throughout the whole night. My technician came promptly the next following day and fixed it, it’s good to know they are reliable

4 years ago

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Keith Ramsey CO

We built a new custom home 20 plus years ago. We wanted the top quality everything. A local company was a Milgard company and they installed our windows. Within in a few years, we had whilising noises when the wind blew. A factory rep was out and made a temporary fix. The problem was never satisfactorily solved. I will say the window had life time guarantee and twice windows that had lost the seal have been replaced at not charge.

4 years ago

Reply from Milgard

Hello Keith, thanks for taking the time to share your experience with Milgard. Please give us a call at 1-800-MILGARD so we can help with your windows. Thanks!

Jan. 19th, 2022

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Jec Canby, OR

They did a great job replacing a couple windows/sliding glass door when we moved in. The new slider actually had streaks between the 2 pains of glass and they came out and replaced it free of charge.

4 years ago

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Crystal Logan, UT

Just got new windows through out my home. We looked and found these to be the best window for the money. I love how easy they are to open and close. Their warranty is what did us.

5 years ago

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Michael Calabasas, CA

Had our windows replaced over 10 years ago and they are still going strong. Have had no problems or issues with functionality or longevity. The kids did break one several years ago and a quick call to the company and our information was located and a repair team was dispatched two days later to fix the window. Hassle free and friendly service

7 years ago

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Tanner Hales Pleasant Grove, UT

All of the windows in my house, and every house that I have lived in since I can remember, are Milgard windows, and we love them. They are high quality, have a great R value, and hold up really well.

7 years ago

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ted spear

Good communications, customer service, efficient work and friendly.

5 months ago

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Bill Dyke

I appreciated the technicians service, skill, and speed of the repairs.

5 months ago

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Kitty Grauf

Friendly & quick installation. The guarantee is very valuable.

5 months ago

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Milgard

Employee was prompt and the job was completed with no problems

5 months ago

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Kelly Rydalch

I like that my windows are fixable by a milgard personal representative and that they have a lifetime warranty on them

9 months ago

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gwen conser

The serviceman arrived on time and within the window of time. Was quick with repairs. Was polite and professional.

9 months ago

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John Van Beek

The 3-man crew were fantastic. They replaced my two large windows in 30 minutes! Professional and nice guys.

10 months ago

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DeWayne Lumpkin

Total lack of accountability for shipping 3 out of 4 defective windows from Portland factory that had to be completely taken apart & rebuilt by a technician. Technician declined to provide a service report - told me Milgard would forward it if I made a request - Lauren said Milgard doesn’t share service reports publicly. Requested acknowledgment that issued were factory related as technician indicated. Sent an email with no acceptance of Milgard’s responsibility for the problem.

1 year ago

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Geoff Goodman

Found problem- scheduled repair with replacement part- left message regarding return service time- was prompt and fixed the issue.

1 year ago

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Jason Humphrey

I would highly recommend Milgard windows to anyone and especially Steve for customer service. Thank you for all your help!

1 year ago

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Denni Schloeman

The service tech was knowledgeable and answered my questions. He took time to do the job correctly. Very happy with the results.

1 year ago

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Scott Sarber

Guys were professional, answered all my questions, even provided some extras to stop dust coming in other windows not on their list.

1 year ago

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John Plummer

The technician that came to service my warranty issue was on time, friendly, efficient and tidy. Thank you, I'm a happy customer

1 year ago

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Michael I Fuss

Service arrangement was straight forward. Servicemen were on time and efficient and pleasant. Excellent service. Thank you.

1 year ago

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dave chandler

Excellent service and warranty coverage for the 7 windows that had problems with after 13 years when they were installed in our house when built.

1 year ago

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John Melton

These guys were fast, clean and efficient. I really appreciate the professionalism displayed on this job, these guys were the est.

1 year ago

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darrell draper

Where do i start? your tech showed up un prepared, made a mess and didnt clean. door will lock now just not unlock. tech used putty knife to pry up unit in door causing it to fail. so my customer has an expensive door on the lake that has now failed glass and a non working lock. to say my customer is not happy would be a gross understatement. his opinion of milgard quality and service is that they are terrible. i sell milgard and sell them as an upper end window, my confidence in your product is pretty low also.

1 year ago

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John Schrunk

The technician that repaired the window was friendly fast through and left everything clean and neet my wife and my lab liked him

1 year ago

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Kuriappan Alappat

The technician was amazing in his expertise as well as customer interaction. He told me he had been with Milgard for over 30 years!

1 year ago

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Kay Teubel

He came when expected, was friendly and professional, and even pointed out how to go about fixing the problem if it happens again.

1 year ago

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Arlene Cogen

Bravo! I wad an emergency issue with my sliding patio back door. You showed and fixed the issue promptly, professionally and quickly.

1 year ago

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Mark Petruzzelli

Alex was quick and efficient installing the replacement glass. He was very pleasant and did an excellent job. I have no complaints.

1 year ago

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Dan Winans

Such great help! Thank you for the great over the phone service and the in home replacment was the best I could have possibly asked for!!

2 years ago

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Matthew Ferrier

Steve arrived a few minutes early and deftly installed our warrantied windows. Thanks for standing by your lifetime warranty, Milgard!

2 years ago

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Eric Rose

Custom Products were not 100% when we installed. Had to have a Service tech make two trips to correct products. Over spray of the custom color everywhere.

2 years ago

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foksha homes Salem, OR

milgard is the best. We purchase hundreds of thoused of windows from them each year and love the product more then many other brands.

2 years ago

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Nancy Mitchell Portland, OR

Irakli was simply wonderful! He efficiently removed and replaced 7 different panes of glass. His 25 years of experience is a real asset!

2 years ago

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Kenneth Yan

Fixed the window issue. But measurement was wrong during the first visit and there was no notification on time of arrival.

2 years ago

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Bobbie Lindekugel Portland, OR

The gentleman came at the time promised. Very nice person and quickly got to work. He did a good job and left. I do like Milgard. Good product.

2 years ago

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Kathy Grace Kalispell, MT

VERY EXCELLENT SERVICE. Jason was very personable and explained the process and worked quickly and efficiently - I was very impressed!!

2 years ago

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Jack DeChristopher Corvallis, OR

Their customer service was excellent! Everything went smoothly. Stan, the technician was timely, friendly and efficient. Now our window looks new.

2 years ago

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Cindy Ryan Walla Walla, WA

The guys showed up early in the expected time range, came in, took care of the problem, and were gone in no time! Perfect!!!

2 years ago

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Dani Lawson Hayden, ID

I was impressed by how fast the install was! Had a little snafu with ordering my replacement, but all in all worked out well!

2 years ago

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alice pyne Tillamook, OR

Windows are nice looking, strong, hold up well on the Bayfront! Customer service excellent. Workmen professional, efficient, and polite.

2 years ago

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Tom & Vicki Morris Kennewick, WA

The guys were polite and got right to work. They did a great job and took very little time to complete. Very happy with the service.

3 years ago

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Heather Tercek Happy Valley, OR

Our technician arrived on time and prepared. He was polite and professional. He was also able to get the job done quickly.

3 years ago

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John Stroup Aumsville, OR

We have had several window glass seals break and Millard has consistently stood behind their warranty over the last 20 years.

3 years ago

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Pam Judge Portland, OR

The repair was done so quickly! I had a sleeping granddaughter on the couch too that he totally worked around. Wry nice gentleman!

3 years ago

Milgard Reviews