Name: Milgard
Rating: 4.8

star star star star star

tobinkendrick Berkeley, CA

The team showed up on schedule. They address all the issued we were concerned with. We like the email and phone reminders.

3 years ago

star star star star star_border

Patsi Williams Boise, ID

Overall we are happy with our windows. Communication could have been better. Missing items took a long time to get resolved, but in the end we are happy.

3 years ago

star star star star star

Randy Flicker Seattle, WA

Technician came out to fix a sliding door that was not installed correctly. Got it working, without extra support, perfectly!

3 years ago

star star star star star

Angela FerrariDDS Mount Shasta, CA

Took care of warranty issues without a problem and the installers were very professional, friendly and communicated well.

3 years ago

star star star star star

Lucy Turner Spokane, WA

Jason was wonderful and very helpful. The lifetime warranty is so worth it! even if you have to wait a couple months for the service to our area.

3 years ago

star star star star star

Bill Montgomery Vancouver, WA

Friendly service. Nice guys even took off shoes to enter house. Quick, neat job replacing our window. They even washed it. Great job.

3 years ago

star star star star star

David Freitag Portland, OR

Overall experience has been very good. Milgard field personnel have serviced the three problem windows. Windows still good after 18 years.

3 years ago

star star star star star

glorialynn7 Oregon City, OR

Lifetime guarantee. Had my windows for over 25 years. Have needed repair just 3 times and each time they took care of the problem easily.

3 years ago

star star star star star

Taunja Roberts Sherwood, OR

We just had a repair person change out two windows that had some gasket leakage. Quick, on time, pleasant to work with! Thanks so much!

3 years ago

star star star star star

Esther Jensen Silverton, OR

The gentleman Vitaliy I came to my home and was very polite and helpful answering questions. I couldn't believe how quick he replaced the window.

3 years ago

star star star star star

Gary and Judy Montgomery Kennewick, WA

Wow! These guys are efficient. They replaced two windows in what must be record time. Very friendly and easy and comfortable to have in our home..

3 years ago

star star_border star_border star_border star_border

farm chick Kelso, WA

I own almost 100 Milgard windows (original owner). I am yet again trying to get warranty work done. This is the 4th time a batch of windows have lost their seal and I have to look through cloudy glass waiting for someone to call! I own other houses with much cheaper brands of windows and never have this problem. I called Milgard to check on my case and they didn't know when they could get to it...so frustrating!

3 years ago

Reply from Milgard

I'm very sorry that you are having trouble getting assistance for warranty service. Please email me at social@milgard.com with your contact information so I can help. Thank you.

May. 24th, 2022

star star star star star

Rob and Brenda Gibson Portland, OR

Technician was professional, efficient and quick. Patio door works wonderfully for the first time in years and replaced windows are great!

4 years ago

star star star star star

L Roseburg, OR

Great service. Fast efficient. The phone help were great and the technician that did the work was great also- friendly, polite and efficient.

4 years ago

star star star star star

Kate ONeall Boise, ID

The service rep was very helpful with a large warranty project. The installation team were excellent, very professional, helpful, hard working.

4 years ago

star star star star star

Steve Portland, OR

I like the lifetime warranty on the quality windows. The service technician was knowledgeable, friendly, polite, and efficient.

4 years ago

star star star star star

Scott Sherwood, OR

Good communications! Guy that came went right to work. Very polite, knew what he was doing. Let me know when he was done and ready to go.

4 years ago

star star star star star_border

Monica Lia Zeigler

Technician was great, just wish the scheduling part of the process was less broad, giving people more time to know when their appointment will be would be very helpful! :)

4 years ago Edited May 30, 2024

star star star star star

Jimmy tang Sacramento, CA

Great customer service. Like they were here when they said they were installed a new window in kitchen an was very pleased with it .

4 years ago

star star star star star

Don Spokane, WA

Your representative was very helpful and then informative about the windows you should be happy that you have an employee that good

4 years ago

star star star star star

Dede Hunter McMinnville, OR

I appreciate the lifetime warranty they offer customers. Our technician was friendly and very professional. Thank you for taking care of us.

4 years ago

star star star star star

Pat Hanrahan Portland, OR

Their repairman was knowledgeable, and efficient. The company honored their lifetime warranty on may window that is 29 years old!

4 years ago

star star star star star

Sarah Ambrosek West Linn, OR

Technician was super nice, arrived a few minutes early, and completed the job quickly and efficiently. So happy, thank you!

4 years ago

star star star star star

Joan Prins Newport, OR

Thank you for great communication about my scheduled appointment. Service person today was grear, in and out and windows are perfect again

4 years ago

star star star star star

Larry Pinnick Kansas City, MO

This was a good service call. 1. There was a 30 minute notice before arrival. 2. Tech was friendly and efficient. 3. Very happy with service

5 years ago

star star star star star

B. Fisher Vancouver, WA

Several Milgard service techs showed up on time to service some of my Quietline windows. They were very professional and courteous.

5 years ago

star star star star star

Family Elizondo Portland, OR

Customer service from the people who answered my call for issues to the people who came to fix the issues at our house. Everyone was very helpful.

5 years ago

star star star star star

jim walcutt Portland, OR

Ontime, pleasant, courteous, neat quick. What more can I say I don't understand the next question. I purchased our windows thru Home Depot

5 years ago

star star star star star

Stephen Bielejec Lewiston, ID

I like the quality of the product and waranty service Milgaurd provides. I have had these windows for about 6 years so far.

5 years ago

star star star star star

gayle bonta Vancouver, WA

Val and Serge were wonderful, professional, efficient, polite, on time, and did a great job replacing and repairing our windows.

5 years ago

star star star star star

Tim gerling Salem, OR

Prompt replacement of a defective window, courteous contractor, in and out in under 30 minutes - great customer service - thank you!

5 years ago

star star star star star

Diane Huckabay Spokane, WA

Young technician took about 10 minutes to analyze the window then came up with a quicksolution. Courteous and knowlegable.

5 years ago

star star star star star

Dan Heilman Portland, OR

I love your brand now that we had our windows fog up and you guys came out and fixed them in less than 30 minutes. Amazing!

5 years ago

star star star star star_border

Donna Codanti Portland, OR

The guys have been here before and as before they know what they are doing and get to it and get the job done! They were cheerful and polite. Good experience.

6 years ago

star star star star star

Jon Aaberg Albany, OR

The two gentlemen were very efficient, courteous and extremely professional. They both practiced social distancing and did a great job.

6 years ago

star star star star star

Jim Booth Salem, OR

Two gentlemen came at 11 a.m. (about 3 hours early) and were done by noon! Very fast and efficient. Thank you! Jim B.

6 years ago

star star star star star

A Jones Scottsdale, AZ

We needed some warranty work in our ten year old home and Millgard handled the work flawlessly. Great communication, too.

6 years ago

star star_border star_border star_border star_border

Mark Pismo Beach, CA

I would give 0 stars if I could. This company lacks workmanship and quality control. We order insulated glass units to replace fogged panels for customers who aren't covered under warranty and the glass comes with handprints and smudges or bad low E. Sometimes 2 or 3 messed up panels come before one that we could use. Their shipping and service department are nightmares. Stay away from the aluminum windows if you don't want to see daylight when your casements are closed. Essence leaks.

6 years ago

Reply from Milgard

I'm so sorry to hear about the trouble with your order. We take all customer feedback very seriously. Please email me at with your contact info so I can help. Thank you.

Oct. 18th, 2019

star star_border star_border star_border star_border

Gary Kihei, HI

I had Milgaurd replace broken springs on window in my Hawaii home in August. I was not on island an had a friend let worker in. I did not return to island until December. What I found was a mess. Greasy finger prints on walls, window sill, windows. The drywall around windows where gouged up. Plastic shaving from window on window sill and when you opened window spring would pop and make noise. Window tracks are scratched up and looks like the plastic shaving are coming from window springs.

7 years ago

Reply from Milgard

Hi Gary - I am very surprised to hear about what happened, and very sorry to hear about your experience. If you can please email me at , I'd like to look up your service ticket and find out who provided assistance so we can ensure this does not happen again. Also, of you need additional service at this time, please let me know. Thank you.

Jan. 3rd, 2019

star star_border star_border star_border star_border

Aaron S Livermore, CA

After talking to them on the phone twice and repeated emails, unable to get a simple repair performed, either by them or by them mailing me parts. Now six weeks in and frustrated enough to wish I'd bought Andersen. EDIT: Milgard responded after seeing this, and eventually got a guy out to fix the window. Still annoying, but it's as good as new and I'm out no cash, just time, so not a bad deal.

7 years ago

Reply from Milgard

Hi Aaron - I'm so sorry to hear about your frustration. This should not be happening. Can you please email me at so I can look into this for you? Thank you.

Oct. 2nd, 2018

star star_border star_border star_border star_border

Viston Smith Portland, OR

On 9/17, the service man came and inspected the window gears that were rusting, and said he would send out the hardware so I could replace the hardware. And where the plastic trim pieces were broken/falling off, he said he would send a bag of them so I could replace them. After 4 weeks, not hardware, not plastic trim pieces. This is either broken commitments, poor follow through, or both. Either way its very poor customer support on a lifetime warrantied product.

7 years ago

Reply from Milgard

Hi Viston - I'm so sorry to hear about the miscommunication. If you can email me at , I'd like to get your service case number and follow up to be sure we get those parts mailed out for you. Sorry again for the delay.

Oct. 15th, 2018

star star star star_border star_border

Steve Alper Ramona, CA

The reason I am rating a 3 is because the correct glass was not ordered the first time and it had to be reordered and then another time had to be setup to install the correct window and cost me 2 days out of work

7 years ago

Reply from Milgard

Hi Steve - I'm sorry that there was an error in your first glass order for your warranty service. I apologize for the inconvenience. Thank you for notifying us that this occurred so we can make improvements to our processes.

Sep. 26th, 2018

star star_border star_border star_border star_border

Craig Seekon Rohnert Park, CA

I have had two appointments for replacement of a window that failed. The first was cancelled the day before the technician was supposed to come. The second appointment no one ever showed up or contacted me. I have tried to rwsolves the issue with the sacramento office to no positive end. I have been promised a manager would call me which never happened. I have been hung up on and also on hold for over 30 minuted with still no resolve. I am very disappointed and frustrated with the way I have been treated

7 years ago

Reply from Milgard

Hi Craig - this is terrible to hear about. I'm so sorry this was your experience. That is not our intention. Can you please email me at so I can get your contact information and look into this for you? Thank you.

Sep. 26th, 2018

star star star star star

Jerid Hinze San Diego, CA

Professional and efficient. They showed up on time on the date promised and completed the warranty tune up as advertised. Thank you!

7 years ago

star star_border star_border star_border star_border

Mary Tibbs Lake Forest, CA

This is my first purchase of Milgard windows. The sliding door is fine but the transom window has a rippling look to the glass. It was replaced and looks much the same as the first piece of glass. I would have hoped someone would have checked it before they came and delivered it. The installer then said the only way to not have ripples is if you get tempered glass. WHAT?????

7 years ago

Reply from Milgard

Hi Mary - Would you be able to email me at and provide a photo of the rippled glass? I'd like to have a product manager review this to ensure that your window looks the way it should. Thank you.

Sep. 26th, 2018

star star star star star

Giles Shepherd Mukilteo, WA

Whole house windows replaced in 2003; service has been covered by warranty and prompt (when the replacement was the correct size!).

7 years ago

star star star star star

Debbie Gianulis Manson, WA

Your service rep was amazing! He was prompt, thorough and very professional. Your company is on the top of my list for windows! Thank you!

7 years ago

star star star star star

Janice Tompkins Seattle, WA

Crew arrived exactly as expected. Out situation required 1 less visit than anticipated. Thanks Milgard for your service to our lifetime guarantee.

7 years ago

star star star star star

Denney Miller Oceanside, CA

We were very please with the two service men that came out they fixed our problem immediately. Our sliding glass doors are like new again.

7 years ago

star star_border star_border star_border star_border

Rb Ingleside, IL

We called the company over a year ago to fix some leaky windows at some air leaks. Every couple months they said the parts are on the way and they should have it in a couple weeks. Now about a year later I finally doing something after I talk to the president's office. Very bad customer service. The contractors are great they hire. Good window product bad management the BBB has over 80 complaints

7 years ago

Reply from Milgard

Hi Rb - I'm so sorry to hear about the trouble you experienced. We take all customer feedback very seriously. If you can please email me at so I can get your contact info and look into what happened, that would be helpful. We are always looking for ways to improve our processes. Thank you.

Sep. 12th, 2018

Milgard Reviews