Name: Milgard
Rating: 4.8

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Ken Marti Portland, OR

1) Easy to schedule an appointment day and time that worked well for me. 2) The service person showed up on time. 3) The repair was quick. 4) The service person wore shoe covers.

2 years ago

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Rick Burnett

OMG!!! You’re technician was AWESOME!! Arrived on time, replaced the defective glass and gave a thorough explanation of the process and if any further issues. Exceeded all expectations…

2 years ago

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Darlene Copland Portland, OR

The technician did NOT call ahead of time which was expected. I was given a time frame of 7am-9am which was super early IF we were his first customer. But he did arrive about 8am and was out of here in a flash after replacing the two windows.

2 years ago

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The Sperbers Canby, OR

Had all the parts. Pleasant Fun attitude on a rotten weather day. Fast. Accurate. I was ready to replace door and they fixed like brand new. Warranty service is fabulous.

2 years ago

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Tim Evans Los Angeles, CA

Once Milgard tech arrived at our home he was professional and efficient. He solved the two issues in short order-- what we waited over a year for a service call (covid issues and workers we surmise).

3 years ago

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Edward P Jorgensen Woodburn, OR

Balantine was extremely nice and very professional. Knowledgeable technician. The door is still rattling although it's not as bad as it was. I still don't think it should rattle at all for the amount of money we paid. What I do intent to do is monitor it, so if it gets worse which I am sure it will, I will be calling you back to fix it again or we will have to work out some kind of compromise. A customer should NOT have to put up with poor workmanship and I really believe this door is defective. I think you should replace it but I guess I'll have to live with it for now. Like I said I will be contacting you again when it starts rattling bad again, which I am sure it will. Balantine was great! No problems with him at all, but when you have what I think is a defective product even your best tech isn't going to fix it right. Very Disappointed Customers, Ed and Patty Jorgensen

3 years ago

Reply from Milgard

Thank you for bringing this to our attention. We take all customer feedback very seriously. Please email me at social@milgard.com with your contact information and case number so I can look into this further. Thank you.

Sep. 20th, 2022

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Lee Toutle, WA

The repair guys were thorough in their explanation of the way the doors work. The rattle of the lock rods is annoying, and the door doesn't glide as expected for the price but they advised that the door is working properly.

3 years ago

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Janie Morey Ontario, OR

When I told Julianna the online questions would not allow me to continue unless I put a number in that I did not have, she told me to try again and that she was very busy with other cases. When I told her I was calling about an ongoing problem with glass, she was able to help. Problem resolved, but not the best customer service.

3 years ago

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Toni Jones Portland, OR

Technician came right on schedule. Fixed our problem. Was professional and friendly. All of our patio door screens were installed improperly by the contractor Larry H. Would definitely recommend Milgard windows.

3 years ago

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Mmm Mmm

Can't beat their lifetime warranty. I'm original owner 23 years ago and recently had window replaced no questions asked. Great communication and service from start to finish. Milgard took the worries away. Thank you

3 years ago

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Ray Turchetti McMinnville, OR

We put windows in our upstairs bathroom twenty years ago. A bird broke one of them, and Milgard came and fixed it for free! It was relatively quick and easy. That was great! Now if they only made energy efficient wood windows, that would be even better!

3 years ago

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Shawn & Betty McAninch Oregon City, OR

Milgard stands behind their product! Installed windows approximately 12 years ago and Milgard provided a no hassle experience to get a few of windows replaced after the seals had failed. Thank You...

3 years ago

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Jessica Wilcox Beaverton, OR

Our appointment was super fast. Our technician was kind, courteous, and respectful. He was in and out in a flash. It was amazing and I would totally recommend Milgard to anyone.

3 years ago

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Andy Covington Beaverton, OR

Wow the technician remedied the issue in 15 minutes, he also ensured that I understood how to use the door and the other features. Thank you Millard for a great product and service!

3 years ago

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Eddie Portland, OR

The technician was on time, wore booties over his shoes and was very professional. Best of all, he completed the job in about 15 minute. Great service and warranty. A job well done. A customer for life.

3 years ago

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Martin Burrows Gresham, OR

We've had our Milgard windows since we built our house in 2005. We've been happy with them, and with the service we have received when we had problems. They have a life time guarantee and we have had to use it twice. Both times the repairs were made without any hassle, and to our satisfaction.

3 years ago

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Duane Eicher Jefferson, OR

From the date of our request for service until we got any response from Milgard was approx 2 months. The service tech arrived about 15 min before scheduled. He did leave a voice mail to let us know. The tech was professional and pleasant.

4 years ago

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Julie Love Vancouver, WA

Vitaly was OUTSTANDING!! He was happy, had great energy, respectful, thorough, and very professional. He had our sliding door fixed in no time, and we couldn't be happier. Thank you Vitaly!

4 years ago

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Bruce Johnson

We replaced our windows with Milgard 21 years ago. In those 21 years we've only had 2 issues. The service technicians are personable and every employee I talk with is courteous and want to ensure I'm satisfied

4 years ago

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Jim Huang Portland, OR

Always great service and experience with Milgard. I know where I will be buying my future windows from. The house I purchased came with Milgard windows and they have been great.

4 years ago

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Victoria Sheridan, OR

Arrived with in the time slot. Two workers replaced one large and one small window. They were efficient and left the place looking as it was before, actually improved as the window were glowing!! Thank you.

4 years ago

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Clearview Hamilton, MT

The serviceman put in the new window glass so quickly. We expected a mess on the countertop where the window was replaced. But there was no mess at all. It's nice to do dishes now and see perfectly out the window.

4 years ago

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Jeanne Schmidt Herron Salem, OR

Excellent customer service. Technicians showed up timely, wore masks, wore booties because I just got my floors finished. There weren’t enough handles and they are going to send me two through the mail. I’m very pleased.

4 years ago

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Gary Jordan Redmond, OR

The young man from MillGuard was on time, courteous and very professional. MillGuard replaced the needed parts under orginal home owner warranty and I'm truly happy I have their windows. Gary J

5 years ago

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Kimberly Fox Moran Hillsboro, OR

Fast friendly service from the service technician. The work was completed very quickly. I would have given 5 stars but I did not have a very good experience when I called - the customer service person on the phone was not friendly and does not represent the company well.

5 years ago

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Mark Abolofia Seaside, OR

Service reps, Dan and Steve were awesome! Knew exactly what the problem was and took care of it promptly and accurately. Thanks for the great service and thanks for an excellent product. We love Milgard windows!

5 years ago

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Mrs. O Kelso, WA

Easy to sign up to have windows fixed; repair was carried out efficiently when worker came to my home. Had to wait a bit for the appointment (probably due to covid back ups). Appreciate the service!

5 years ago

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V. Bessette Portland, OR

We built our house in 2008, over time some of my windows springs broke inside and couldn’t open the windows. I called Milgard and they came out and fixed all of my windows. No questions asked.

5 years ago

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mrrv6apilot Lake Oswego, OR

You should be quite proud of this Steve F, he gives your company a professional, competent image. As a retired contractor I know this is often not the case when hiring subs. Superb employee.

5 years ago

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Randy Wayland Gresham, OR

Showed up on time. Was very courteous, fast and efficient. Helped me with another window that wasn't on his schedule and ordered parts for it and showed me how to replace it when the parts come. Very Impressed!!!

5 years ago

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The Ritters Corvallis, OR

Highest quality of materials and mechanisms, the ability to design custom windows, superior warranty and service, and a personable and skilled installer. I'll never, ever buy a window brand other than Milgard!

5 years ago

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Juli Waterman Beavercreek, OR

Robert was professional and wore his PPE. He took a few extra minutes to fix the seal on my casement window after replacing my glass unit that had a seal failure. Love my Milgard windows!

5 years ago

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Tim Lynnwood, WA

Prior to recently, I’ve always received basically flawless windows. I’ve seen some rough looking ones coming out lately though. Not sure if short handed due to the virus or not. Being a contractor in Oregon, I’ve bought hundreds of windows from Milgard.

5 years ago

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Rita Portland, OR

We can’t thank you enough!! Our home looks great again and we can actually see out of our windows. The service rep was fast friendly and did a wonderful job. Thanks so much, Rita

5 years ago

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No display Vancouver, WA

Very happy with our service from Milgard. Always prompt returning calls and taking care of problems. We have had our windows for 23 years and they still honor warranty. Couldn't be happier and recommend regularly!

5 years ago

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Neil Battle Ground, WA

Two technicians stopped by to change out an exterior sliding door. They were courteous, efficient, and professional. Absolutely satisfied with Milgard warranties, their products and service.

5 years ago

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Midge Brown Tillamook, OR

The gentleman that came to our house was very efficient and courteous. Right on time and took care of things in a timely matter. i like that your company is so good about taking care of us

5 years ago

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John W Divelbiss Sr Broadview, MT

Contacted local rep and relayed all info for replacement windows . Process was easy and fairly quick. I had a good experience talking with him. Now to complete the process to replace these windows hopefully can be completed in a timely manner.

5 years ago

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Roger Budke Salem, OR

We had three windows to replace under warranty. The Milgard crew showed up on time and quickly and efficiently installed the replacements, happily and with no questions asked. It was GREAT!

5 years ago

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ALAN BERTAINA Sebastopol, CA

I initiated contact in mid August, your response was slow, then you sent me a notice that I could fix it myself. NOT Possible, the counter-spring cable had broken, Then you gave a date, then you said that the repair was 'more than expected', canceled the date and set a new date in December. I have always bragged about your service in response to issues, I will no longer do that. August to December is just NOT PROMPT SERVICE.

6 years ago

Reply from Milgard

Hi Alan - I'm so sorry to hear about the delay. Please email me at if your service is not completed in December. And, again, our apologies.

Dec. 14th, 2018

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connie spoor Brighton, CO

We were delighted with Andy's expertise in fixing our windows so they would open more than 8 in. We were disappointed that he felt that our picture window was okay, but we told him that there was moisture between the panes when it rained. So that remains unfixed.

7 years ago

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Art Circo Bothell, WA

The service tec. said he would get new locking devises that lock pushing the lever up. Instead they came locking down. your service tec. that came yesterday did not know this. He also gave me a song and dance about how the up stairs door was working as it should, except for the fact it never closed hard before and non of the other four doors close hard either.

7 years ago

Reply from Milgard

Hi Art - So sorry to hear about the trouble. Your doors are covered for any defects in materials or workmanship under the Full Lifetime Warranty. Please call 1-800-Milgard again to set up service. Or, email me at so I can get your address and I can ask the service team to give you a call. Thank you.

Sep. 27th, 2018

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Adam North Hollywood, CA

I had installed my windows and had several issues with my order including missing pieces and improperly installed items on the windows themselves. I call for service and it took more than six months for them to come out and fix the issues. They kept delaying my service and eveytime the next available appointment was two months later. They were unapologetic and seemed like they could care less about my service. On top of it the screens that were supposed to come with my windows and were incorrect needed to be stained along with the windows. Because of this horrid delay I had to get the windows stained and now have screens that are not stained and will have to pay more to get them stained.

7 years ago

Reply from Milgard

Hi Adam - I'm so sorry to hear about the delays you experienced. We have always taken great pride in our ability to provide great customer service, so, this is hard to hear about. We will provide your feedback to the service team so they can make improvements to their processes. Thank you for taking the time to let us know about this. If you have further questions, I can help at

Sep. 27th, 2018

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Stanlely Holt Federal Way, WA

I called for a evaluation of a newly installed window. The contractor said that it didn't slide correctly because it appeared that the wheels were not installed on one of the panels. I passed this information on to Milgard and asked if they could send someone out to inspect and install the wheels. I passed on the information regarding the wheels. When the tech arrived, took the window out, and saw that there were no wheels on the left slider, he said that the wheels were not installed at the factory and that he would have to order them. I now have to wait for the wheels to be shipped, and then call the contractor to install them. I believe the issue could have been resolved if the wheels were ordered and brought with the Milgard Tech first time he came out. The window was installed August 13, 2018. Milgard Tech inspected the window September 18, 2018. The replacement wheels have not arrived as of September 24, 2018.

7 years ago

Reply from Milgard

Hi Stanley - Thank you for taking the time to provide your feedback. We are always looking for ways to improve and this will be very helpful for us to coach the service team. I apologize for the inconvenience that it has caused you. If you can email me at , I can get your contact info and look up your service case to ensure the wheels arrive promptly. Thank you.

Sep. 26th, 2018

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Barbara J Grebe Palm Desert, CA

We had defective windows installed on October 24th. They could not be cleaned, they were always smeared. It took several calls and service people to some out, finally figuring out the low E was on the wrong side. July 16th they replaced all the windows.

7 years ago

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Sean Derrick Waldport, OR

My experience with Milgard has been excellent. Their employees are courteous, knowledgeable, and customer oriented. Overall, I would say my experience ,working with them, has been one of complete satisfaction.

7 years ago

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Wayne Job Clackamas, OR

Service was superb. On time, courteous, and knew what he was doing. Cleaned the window and trim when done and cleaned up the very little mess created in preparation for installation of the new window.

7 years ago

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Edward James Holst

The service techs arrived during the time noted in the email. Removed and replaced the skylight that was the original unit from time of construction. Service techs were very professional.

7 years ago

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Alan Parker San Diego, CA

Milgard honored their lifetime warranty. Milgard handled the customer service, installation in a very prompt, efficient and friendly manner. I am very pleased with the follow up and for choosing Milgard windows for our home.

7 years ago

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Marc Goodwin Everett, WA

Work was promp and professional. Quality was spot on. Arrival was when they said they would be there. The only issue was a small amount of clean up was required by myself, but i'm a very picky person. All in all, a great job!

7 years ago

Milgard Reviews