Name: Milgard
Rating: 4.9

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Jeanne Schmidt Herron Salem, OR

Excellent customer service. Technicians showed up timely, wore masks, wore booties because I just got my floors finished. There weren’t enough handles and they are going to send me two through the mail. I’m very pleased.

3 years ago

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Gary Jordan Redmond, OR

The young man from MillGuard was on time, courteous and very professional. MillGuard replaced the needed parts under orginal home owner warranty and I'm truly happy I have their windows. Gary J

3 years ago

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Kimberly Fox Moran Hillsboro, OR

Fast friendly service from the service technician. The work was completed very quickly. I would have given 5 stars but I did not have a very good experience when I called - the customer service person on the phone was not friendly and does not represent the company well.

4 years ago

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Mark Abolofia Seaside, OR

Service reps, Dan and Steve were awesome! Knew exactly what the problem was and took care of it promptly and accurately. Thanks for the great service and thanks for an excellent product. We love Milgard windows!

4 years ago

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Mrs. O Kelso, WA

Easy to sign up to have windows fixed; repair was carried out efficiently when worker came to my home. Had to wait a bit for the appointment (probably due to covid back ups). Appreciate the service!

4 years ago

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V. Bessette Portland, OR

We built our house in 2008, over time some of my windows springs broke inside and couldn’t open the windows. I called Milgard and they came out and fixed all of my windows. No questions asked.

4 years ago

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mrrv6apilot Lake Oswego, OR

You should be quite proud of this Steve F, he gives your company a professional, competent image. As a retired contractor I know this is often not the case when hiring subs. Superb employee.

4 years ago

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Randy Wayland Gresham, OR

Showed up on time. Was very courteous, fast and efficient. Helped me with another window that wasn't on his schedule and ordered parts for it and showed me how to replace it when the parts come. Very Impressed!!!

4 years ago

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The Ritters Corvallis, OR

Highest quality of materials and mechanisms, the ability to design custom windows, superior warranty and service, and a personable and skilled installer. I'll never, ever buy a window brand other than Milgard!

4 years ago

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Juli Waterman Beavercreek, OR

Robert was professional and wore his PPE. He took a few extra minutes to fix the seal on my casement window after replacing my glass unit that had a seal failure. Love my Milgard windows!

4 years ago

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Tim Lynnwood, WA

Prior to recently, I’ve always received basically flawless windows. I’ve seen some rough looking ones coming out lately though. Not sure if short handed due to the virus or not. Being a contractor in Oregon, I’ve bought hundreds of windows from Milgard.

4 years ago

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Rita Portland, OR

We can’t thank you enough!! Our home looks great again and we can actually see out of our windows. The service rep was fast friendly and did a wonderful job. Thanks so much, Rita

4 years ago

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No display Vancouver, WA

Very happy with our service from Milgard. Always prompt returning calls and taking care of problems. We have had our windows for 23 years and they still honor warranty. Couldn't be happier and recommend regularly!

4 years ago

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Neil Battle Ground, WA

Two technicians stopped by to change out an exterior sliding door. They were courteous, efficient, and professional. Absolutely satisfied with Milgard warranties, their products and service.

4 years ago

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Midge Brown Tillamook, OR

The gentleman that came to our house was very efficient and courteous. Right on time and took care of things in a timely matter. i like that your company is so good about taking care of us

4 years ago

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John W Divelbiss Sr Broadview, MT

Contacted local rep and relayed all info for replacement windows . Process was easy and fairly quick. I had a good experience talking with him. Now to complete the process to replace these windows hopefully can be completed in a timely manner.

4 years ago

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Roger Budke Salem, OR

We had three windows to replace under warranty. The Milgard crew showed up on time and quickly and efficiently installed the replacements, happily and with no questions asked. It was GREAT!

4 years ago

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ALAN BERTAINA Sebastopol, CA

I initiated contact in mid August, your response was slow, then you sent me a notice that I could fix it myself. NOT Possible, the counter-spring cable had broken, Then you gave a date, then you said that the repair was 'more than expected', canceled the date and set a new date in December. I have always bragged about your service in response to issues, I will no longer do that. August to December is just NOT PROMPT SERVICE.

5 years ago

Reply from Milgard

Hi Alan - I'm so sorry to hear about the delay. Please email me at if your service is not completed in December. And, again, our apologies.

Dec. 14th, 2018

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connie spoor Brighton, CO

We were delighted with Andy's expertise in fixing our windows so they would open more than 8 in. We were disappointed that he felt that our picture window was okay, but we told him that there was moisture between the panes when it rained. So that remains unfixed.

6 years ago

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Art Circo Bothell, WA

The service tec. said he would get new locking devises that lock pushing the lever up. Instead they came locking down. your service tec. that came yesterday did not know this. He also gave me a song and dance about how the up stairs door was working as it should, except for the fact it never closed hard before and non of the other four doors close hard either.

6 years ago

Reply from Milgard

Hi Art - So sorry to hear about the trouble. Your doors are covered for any defects in materials or workmanship under the Full Lifetime Warranty. Please call 1-800-Milgard again to set up service. Or, email me at so I can get your address and I can ask the service team to give you a call. Thank you.

Sep. 27th, 2018

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Adam North Hollywood, CA

I had installed my windows and had several issues with my order including missing pieces and improperly installed items on the windows themselves. I call for service and it took more than six months for them to come out and fix the issues. They kept delaying my service and eveytime the next available appointment was two months later. They were unapologetic and seemed like they could care less about my service. On top of it the screens that were supposed to come with my windows and were incorrect needed to be stained along with the windows. Because of this horrid delay I had to get the windows stained and now have screens that are not stained and will have to pay more to get them stained.

6 years ago

Reply from Milgard

Hi Adam - I'm so sorry to hear about the delays you experienced. We have always taken great pride in our ability to provide great customer service, so, this is hard to hear about. We will provide your feedback to the service team so they can make improvements to their processes. Thank you for taking the time to let us know about this. If you have further questions, I can help at

Sep. 27th, 2018

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Stanlely Holt Federal Way, WA

I called for a evaluation of a newly installed window. The contractor said that it didn't slide correctly because it appeared that the wheels were not installed on one of the panels. I passed this information on to Milgard and asked if they could send someone out to inspect and install the wheels. I passed on the information regarding the wheels. When the tech arrived, took the window out, and saw that there were no wheels on the left slider, he said that the wheels were not installed at the factory and that he would have to order them. I now have to wait for the wheels to be shipped, and then call the contractor to install them. I believe the issue could have been resolved if the wheels were ordered and brought with the Milgard Tech first time he came out. The window was installed August 13, 2018. Milgard Tech inspected the window September 18, 2018. The replacement wheels have not arrived as of September 24, 2018.

6 years ago

Reply from Milgard

Hi Stanley - Thank you for taking the time to provide your feedback. We are always looking for ways to improve and this will be very helpful for us to coach the service team. I apologize for the inconvenience that it has caused you. If you can email me at , I can get your contact info and look up your service case to ensure the wheels arrive promptly. Thank you.

Sep. 26th, 2018

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Barbara J Grebe Palm Desert, CA

We had defective windows installed on October 24th. They could not be cleaned, they were always smeared. It took several calls and service people to some out, finally figuring out the low E was on the wrong side. July 16th they replaced all the windows.

6 years ago

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Sean Derrick Waldport, OR

My experience with Milgard has been excellent. Their employees are courteous, knowledgeable, and customer oriented. Overall, I would say my experience ,working with them, has been one of complete satisfaction.

6 years ago

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Wayne Job Clackamas, OR

Service was superb. On time, courteous, and knew what he was doing. Cleaned the window and trim when done and cleaned up the very little mess created in preparation for installation of the new window.

6 years ago

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Edward James Holst

The service techs arrived during the time noted in the email. Removed and replaced the skylight that was the original unit from time of construction. Service techs were very professional.

6 years ago

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Alan Parker San Diego, CA

Milgard honored their lifetime warranty. Milgard handled the customer service, installation in a very prompt, efficient and friendly manner. I am very pleased with the follow up and for choosing Milgard windows for our home.

6 years ago

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Marc Goodwin Everett, WA

Work was promp and professional. Quality was spot on. Arrival was when they said they would be there. The only issue was a small amount of clean up was required by myself, but i'm a very picky person. All in all, a great job!

6 years ago

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Jeffrey J Bauknight Victoria, TX

Installation issues, not with the window but with the quality of the installer installing the windows. Dealer did not review options for all locks having the same key. Xavier, from Milgard, changed the tumblers out so they could have the same key. Milgard is fine, dealer needs some training.

6 years ago

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Don Blaine, WA

Installer called with estimated time of arrival and actually showed up a little before. Work was completed in short order, installer was polite and courteous and his work was outstanding

6 years ago

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Rod DeArmond Rowlett, TX

Well, I am very disappointed with how hard it is to place a service call. I went on the Internet place the call, attached the pictures of the problem window filled out ALL information completely and waited to hear back. It was a couple days when I was contacted by a Milgard asking for information I had already provided on the internet. After this call I waited a couple weeks when I received an email asking for more information and a serial number from the window. Seriously, why wasn't this asked earlier? Once they ad that info, it was another 4 weeks before they couple come out and replace it. Yikes, service isn't their strong suite here in this state.

6 years ago

Reply from Milgard

Hi Rod - I'm so sorry to hear about the delays in service. We appreciate that you took the time to let us know what happened as we are always striving to improve. We apologize for the frustration and thank you for your feedback.

Sep. 7th, 2018

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Greg Dahlmeier San Clemente, CA

Great customer care/warranty!!!! The installation was over the top very professional and he knew what he was doing on time and if I had a window business I would want him to be working for my company

6 years ago

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James Franklin Palm Springs, CA

The refinishing of the window frames was accomplished in a timely manner. I was disappointed that I had overspray on the inside of the door windows which I cleaned off. The glass on all windows and doors were left with tape residue and all were extremely dirty from the refinishing process. I had to wash all of the glass multiple times to get them properly cleaned.

6 years ago

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Martin Boyle San Jose, CA

Milgard warranty service showed up on time and replaced a 17 year old window for free under the lifetime warranty. The serviceman replaced the window in less than 30 minutes.

6 years ago

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Donna Nagel Poway, CA

I purchased me Milgard windows and French doors in 1998. I have had a number of windows replaced and I have always received very courteous and timely service. i would recommend these windows to everyone.

6 years ago

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Christine Valadez Simi Valley, CA

It took quite a while (over a month) to get the new part, but once they got it the rest was simple. They were in and out of my house in fewer than ten minutes and now the door works perfectly.

6 years ago

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Peter Guzman Garcia Pacifica, CA

I called looking for a Window Operator and Crank for a Window purchased over ten years ago. The Customer Service Rep found the part and replaced it under warranty. Excellent Service!

6 years ago

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Alan Brix Byron, IL

We had a 14-year-old patio door (fixed lite) lose its seal. Here in NW IL you no longer have a presence. However, as original owners, the door was under warrantee. Your person-up-front (Cheryl) was quick to have us get a local estimate, work done, and invoice submitted. What more could a far-distant owner need? Please thank Cheryl.

6 years ago

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Jill Gerbracht Torrance, CA

We had our windows installed almost 10 years ago and there were some issues with some of them. Milgard replaced 16 windows in our home at no charge for materials or labor. Service was excellent and we are fans for life!!

6 years ago

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Monica Spina-Forni Danville, CA

The two men that came were very courteous. They found the problem with the opening mechanism immediately and fixed it very quick. they opened and closed the windows several times to assure they were in working order.

6 years ago

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SGB Orange, CA

I was delighted that Milgard serviced our door as quickly as they did but you've got to appreciate that this is the fifth service call Milgard has made on this installation since the doors and windows were ordered in February and installed in March of this year.

6 years ago

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Joseph Gerace Joliet, IL

I have had five communications with Milgard service over 15 years. Each time I was given courtesy and efficient service. Information was precise and executed in a timely manor.

6 years ago

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Sharon Simas Santa Cruz, CA

Making initial contact was a bit challenging but, once the appropriate “responder” was determined, the service was fantastic! I experienced the fact that “Milgard guarantees for a lifetime”, which I truly appreciated. My problem was minor but it was repaired and the window is like new! Thank you.

6 years ago

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Chris Murray

The customer service response times have been pretty poor on a couple of occasions that we've needed warranty work done. The repair guys have been fine once they get here, but the scheduling of the service has been pretty abysmal.

6 years ago

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Cathy Morrison, CO

Technician (Art) was prompt, had the replacement parts to quickly fix the windows. Art was very friendly and professional. Milgard's warranty is great which would make me a repeat customer for any windows I need.

6 years ago

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Sam Roberts Manteca, CA

The installers called me and said they were running ahead of schedule and asked if they could come Early? Most definitely I said. They completed the repair in under a 1/2 Hour and were very cordial and Clean.

6 years ago

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Kenneth Bohi Stockton, CA

Customer service was well aware of what Milgard products that were installed in my house. He provided an instructional video to show what work I needed to do and provided for replacement parts.

6 years ago

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noel McInnis Houston, TX

I have been pleased with the six windows I purchased in 2017. There have been no problems so far and the one pane that was scratched from the factory was promptly replaced. I would buy these windows again.

6 years ago

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John Yorba Linda, CA

Requested service for A locking problem on Monday and Nick showed up and fixed the problem on Tuesday, what great service! I cannot day enough good things about this company.

6 years ago

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Dennis D Mayfield Mukilteo, WA

We were extremely pleased with Charlie A that serviced our sliding glass door. He was pleasant, respectful and knowlegable about what needed to be repaired. The door looks and works better then it ever has.

6 years ago

Milgard Reviews