Name: Milgard
Rating: 4.8

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Sharon Las Vegas, NV

I have lived in my home for 23 years and had an issue with one of my windows recently. Milgard Windows honored their warranty even after all these years. I appreciate a company that stands by its warranty.

2 years ago

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Sandy Harris McCall, ID

Our original appointment was before Christmas which would have been great to have them repaired for our holiday guests. That appointment was changed by Milgard the day of the appointment to after New Years. We stated we wanted an afternoon appoint but was given an early morning appointment. The windows are corrected by now and appreciate that our lifetime warranty with Milgard is still in effect.

2 years ago

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Greg Terhune

The Milgard service rep came to my house, had my windows replaced in short order and even lubricated my sliding doors. Friendly, fast and competent service--what more could one ask for.

2 years ago

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Loreen G Everett, WA

They replaced my two windows that had a broken seal. However, one replacement seems to have some scratches on the glass. I thought it just needed a good cleaning. But after lots of windex and lots of scrubbing inside and outside, the scratches remain. It's better than what it was (foggy & smeary), but I was hoping my front view would be as clear as they used to be when I first had them installed. Bummed that there are scratches on this replacment. Other than that, I was very pleased with the process and the installer. He was great!

2 years ago

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William Artukovich Big Timber, MT

Tim and his helper had the glass in and the doors in within an hour. He showed up right on time and also fixed a couple other windows that were not opening correctly. I would highly recommend the service.

2 years ago

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Karen Ahonen

Milgard provides a great warranty for their windows. I just had two windows replaced under the warranty at no charge and the technician who installed them did a wonderful job.

2 years ago

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Peter Voordepoorte Pasco, WA

Lots of Milgard inefficiency and time to get my two windows replaced. I am the original owner and I required two windows replaced that had failed. I submitted a claim and Milgard arrived a couple months later to replace the windows. One of the two windows was not correct so the service tech placed an order for another. Couple months later, the tech arrived again but window was still not correctly made. Couple months later, tech arrived with correct window and job was finished. I tech seemed to do a good job. I fault Milgard for making the incorrect windows.

2 years ago

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B. Young Redmond, OR

We had warranty work done. It took a little while to hear from them after the first acknowledgment, but our service man was wonderful. Efficient and professional. Very happy with the customer service that we received, .

2 years ago

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Renee' Schlick Fairfield, WA

The Milgard service technician arrived exactly as scheduled and had my sliding glass door fixed within 5 minutes. My door has been in my house 32 years and now it slides like new again. Milgard you rock!

2 years ago

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S. Todd Bozeman, MT

Installation Technicians Stan & Tim were very knowledgeable & professional. The length of time from filing a claim to having service performed took 9 months. I’m very impressed that Milgard stands 100 percent behind their lifetime warranty.

2 years ago

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Erika and Clay Portland, OR

First of all, we LOVE Milgard. They have been supportive in every way since we bought our windows over 25 years ago. The guys who came to replace our windows under warranty assured us that they would clean the windows after the installation. We were left with a dirty window in a location where it is not safe for us to clean it as well as others.

2 years ago

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Robert Price Vancouver, WA

The service text arrived early took about 10 minutes to fix the patio sighting door and fixed another window to boot. Thank you very much millguard the guys worked great and finished on time. Thank you again.

2 years ago

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Darrin Mossor Seattle, WA

The Techs were knowledgeable, friendly and helpful. They were in and out and the problem appears to be fixed. They took the time to answer my questions, which I appreciated.

2 years ago

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victor p olson Trout Lake, WA

Milgard is a very good and decent company to do business with I would highly recommend them to anyone Sam the service tech is incredibly through and goes above and beyond Thank you Sam...and Milgard !

2 years ago

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Sticky window issue

I moved to this condo 2 years ago and had trouble with one window. It took all this time of trying to have someone come here to fix it. A short time ago, I was sent a video to watch, on how to fix it myself. That didn't work. It took several more email messages to finally get approved for a technician come to evaluate. I'm upset that it took 2 years before I got help! The technician who came today, was very friendly, professional and quick to solve and fix the issue. So I had to wait such a long time to get help, then a little silicone spray took care of the problem!

2 years ago

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Kevin Y. Eugene, OR

They replaced windows that were under warranty. They were on time for appointment and it didn't take that long for the windows to be installed. The service man was very polite and helpful.

2 years ago

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Alexander Hartwell Portland, OR

Tech came out and did his job is good time. Still cant use windows because they were delivered without screens. QA needs to do a better job making sure the screens are delivered with the windows and fit properly.

2 years ago

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Cindy Ross Portland, OR

The replacement of my window went very smoothly. Everything from contacting Milgard to report the problem to have the window replaced was amazingly fast and easy! Thank you so much for providing excellent customer service!

2 years ago

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Ken Marti Portland, OR

1) Easy to schedule an appointment day and time that worked well for me. 2) The service person showed up on time. 3) The repair was quick. 4) The service person wore shoe covers.

3 years ago

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Rick Burnett

OMG!!! You’re technician was AWESOME!! Arrived on time, replaced the defective glass and gave a thorough explanation of the process and if any further issues. Exceeded all expectations…

3 years ago

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Darlene Copland Portland, OR

The technician did NOT call ahead of time which was expected. I was given a time frame of 7am-9am which was super early IF we were his first customer. But he did arrive about 8am and was out of here in a flash after replacing the two windows.

3 years ago

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The Sperbers Canby, OR

Had all the parts. Pleasant Fun attitude on a rotten weather day. Fast. Accurate. I was ready to replace door and they fixed like brand new. Warranty service is fabulous.

3 years ago

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Tim Evans Los Angeles, CA

Once Milgard tech arrived at our home he was professional and efficient. He solved the two issues in short order-- what we waited over a year for a service call (covid issues and workers we surmise).

3 years ago

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Edward P Jorgensen Woodburn, OR

Balantine was extremely nice and very professional. Knowledgeable technician. The door is still rattling although it's not as bad as it was. I still don't think it should rattle at all for the amount of money we paid. What I do intent to do is monitor it, so if it gets worse which I am sure it will, I will be calling you back to fix it again or we will have to work out some kind of compromise. A customer should NOT have to put up with poor workmanship and I really believe this door is defective. I think you should replace it but I guess I'll have to live with it for now. Like I said I will be contacting you again when it starts rattling bad again, which I am sure it will. Balantine was great! No problems with him at all, but when you have what I think is a defective product even your best tech isn't going to fix it right. Very Disappointed Customers, Ed and Patty Jorgensen

3 years ago

Reply from Milgard

Thank you for bringing this to our attention. We take all customer feedback very seriously. Please email me at social@milgard.com with your contact information and case number so I can look into this further. Thank you.

Sep. 20th, 2022

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Lee Toutle, WA

The repair guys were thorough in their explanation of the way the doors work. The rattle of the lock rods is annoying, and the door doesn't glide as expected for the price but they advised that the door is working properly.

3 years ago

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Janie Morey Ontario, OR

When I told Julianna the online questions would not allow me to continue unless I put a number in that I did not have, she told me to try again and that she was very busy with other cases. When I told her I was calling about an ongoing problem with glass, she was able to help. Problem resolved, but not the best customer service.

3 years ago

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Toni Jones Portland, OR

Technician came right on schedule. Fixed our problem. Was professional and friendly. All of our patio door screens were installed improperly by the contractor Larry H. Would definitely recommend Milgard windows.

3 years ago

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Mmm Mmm

Can't beat their lifetime warranty. I'm original owner 23 years ago and recently had window replaced no questions asked. Great communication and service from start to finish. Milgard took the worries away. Thank you

3 years ago

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Ray Turchetti McMinnville, OR

We put windows in our upstairs bathroom twenty years ago. A bird broke one of them, and Milgard came and fixed it for free! It was relatively quick and easy. That was great! Now if they only made energy efficient wood windows, that would be even better!

4 years ago

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Shawn & Betty McAninch Oregon City, OR

Milgard stands behind their product! Installed windows approximately 12 years ago and Milgard provided a no hassle experience to get a few of windows replaced after the seals had failed. Thank You...

4 years ago

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Jessica Wilcox Beaverton, OR

Our appointment was super fast. Our technician was kind, courteous, and respectful. He was in and out in a flash. It was amazing and I would totally recommend Milgard to anyone.

4 years ago

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Andy Covington Beaverton, OR

Wow the technician remedied the issue in 15 minutes, he also ensured that I understood how to use the door and the other features. Thank you Millard for a great product and service!

4 years ago

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Eddie Portland, OR

The technician was on time, wore booties over his shoes and was very professional. Best of all, he completed the job in about 15 minute. Great service and warranty. A job well done. A customer for life.

4 years ago

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Martin Burrows Gresham, OR

We've had our Milgard windows since we built our house in 2005. We've been happy with them, and with the service we have received when we had problems. They have a life time guarantee and we have had to use it twice. Both times the repairs were made without any hassle, and to our satisfaction.

4 years ago

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Duane Eicher Jefferson, OR

From the date of our request for service until we got any response from Milgard was approx 2 months. The service tech arrived about 15 min before scheduled. He did leave a voice mail to let us know. The tech was professional and pleasant.

4 years ago

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Julie Love Vancouver, WA

Vitaly was OUTSTANDING!! He was happy, had great energy, respectful, thorough, and very professional. He had our sliding door fixed in no time, and we couldn't be happier. Thank you Vitaly!

4 years ago

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Bruce Johnson

We replaced our windows with Milgard 21 years ago. In those 21 years we've only had 2 issues. The service technicians are personable and every employee I talk with is courteous and want to ensure I'm satisfied

4 years ago

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Jim Huang Portland, OR

Always great service and experience with Milgard. I know where I will be buying my future windows from. The house I purchased came with Milgard windows and they have been great.

4 years ago

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Victoria Sheridan, OR

Arrived with in the time slot. Two workers replaced one large and one small window. They were efficient and left the place looking as it was before, actually improved as the window were glowing!! Thank you.

4 years ago

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Clearview Hamilton, MT

The serviceman put in the new window glass so quickly. We expected a mess on the countertop where the window was replaced. But there was no mess at all. It's nice to do dishes now and see perfectly out the window.

5 years ago

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Jeanne Schmidt Herron Salem, OR

Excellent customer service. Technicians showed up timely, wore masks, wore booties because I just got my floors finished. There weren’t enough handles and they are going to send me two through the mail. I’m very pleased.

5 years ago

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Gary Jordan Redmond, OR

The young man from MillGuard was on time, courteous and very professional. MillGuard replaced the needed parts under orginal home owner warranty and I'm truly happy I have their windows. Gary J

5 years ago

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Kimberly Fox Moran Hillsboro, OR

Fast friendly service from the service technician. The work was completed very quickly. I would have given 5 stars but I did not have a very good experience when I called - the customer service person on the phone was not friendly and does not represent the company well.

5 years ago

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Mark Abolofia Seaside, OR

Service reps, Dan and Steve were awesome! Knew exactly what the problem was and took care of it promptly and accurately. Thanks for the great service and thanks for an excellent product. We love Milgard windows!

5 years ago

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Mrs. O Kelso, WA

Easy to sign up to have windows fixed; repair was carried out efficiently when worker came to my home. Had to wait a bit for the appointment (probably due to covid back ups). Appreciate the service!

5 years ago

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V. Bessette Portland, OR

We built our house in 2008, over time some of my windows springs broke inside and couldn’t open the windows. I called Milgard and they came out and fixed all of my windows. No questions asked.

5 years ago

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mrrv6apilot Lake Oswego, OR

You should be quite proud of this Steve F, he gives your company a professional, competent image. As a retired contractor I know this is often not the case when hiring subs. Superb employee.

5 years ago

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Randy Wayland Gresham, OR

Showed up on time. Was very courteous, fast and efficient. Helped me with another window that wasn't on his schedule and ordered parts for it and showed me how to replace it when the parts come. Very Impressed!!!

5 years ago

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The Ritters Corvallis, OR

Highest quality of materials and mechanisms, the ability to design custom windows, superior warranty and service, and a personable and skilled installer. I'll never, ever buy a window brand other than Milgard!

5 years ago

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Juli Waterman Beavercreek, OR

Robert was professional and wore his PPE. He took a few extra minutes to fix the seal on my casement window after replacing my glass unit that had a seal failure. Love my Milgard windows!

5 years ago

Milgard Reviews