Name: Milgard
Rating: 4.9

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Kristin greene Portland, OR

I bought my windows and sliding doors from Millard. We have loved them for 14 years. Just a few months ago the latch on slider broke. We called company and they immediately asked what was wrong and scheduled an appointment for a repair service. The service was great. They showed up with a new latch and put it in on the same visit. So very impressed.

5 years ago

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Cassius2412 Vancouver, WA

I’ve just had my windows installed. I’ll need some time to evaluate quality, reliability and performance. At this point I’m impressed with the service technician that repaired my screen door. I was a bit surprised that the model screen door I have installed (double door) has lock levers but because of style/model, the lock levers are nonfunctional. That can be confusing to a home buyer that will see the lock lever, expects it to lock but it doesn’t. Why not just put a handle on the door with no lock lever? Wouldn’t that be less expensive for you? Just seems like a lazy yet careless work around. Maybe when the tech saw the locking lever, perhaps he should have taken the initiative to swap it with a non-locking handle? The reason I’ve gone into this level of detail is because it won’t make sense to my wife whose going to try and lock it every time!

5 years ago

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Denise B Dolan Danville, CA

Technicians were very polite and professional. Large, heavy windows required 2 installers. There was a small scratch on one of the replacement windows. It was brought to my attention by them immediately. I accepted the window as it is covered by a drape. Both windows had been previously measured by a Milgard technician, so sizes were correct. Much more efficient than when the homeowner measures.

6 years ago

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jyh-tsair hwu San Jose, CA

I had two windows that needed to be replaced. The first service man came replaced my master bedroom window and he immediately noticed that the size of the replacement window for my sliding door replacement was incorrect. Today this sliding door window was replaced. I did not have to do anything, it was all taken care by Milgard. This is a superb warranty service.

6 years ago

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Len Stevens Penn Valley, CA

Len Stevens Construction Inc. has been using Milgard windows for over 30 years, not only is their window and door systems one of the best out there, at any price, they are only one of two window/door companies with a lifetime glass warranty. We install Milgard in every project, from 1,500 square foot starter homes to 10,000 square foot estate properties. Very important to us as all our projects have a Lifetime warranty. Milgard has come through every time on the few times we needed them.

6 years ago

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Kristine A Thompson Tacoma, WA

The service agent, Rob M, was excellent . The service dept. who we talked to on the phone about our problem was not helpful. I asked to talk to her supervisor and she told me that they do not give out their names or phone numbers. It was Rob who came out and realized what the problem was, and immediately took action. I explained that we purchased all our windows from Milgard and our patio door was the most expensive model they sold so why can't we get good customer service. Rob apologized and immediately ordered a new screen door. The technicians are a pleasure to work with, but your service dept could use some training in providing good customer service.

6 years ago

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Shannon Marshall Olympia, WA

I have had my Milgard windows for 24 years. Recently a lock came loose on one window (that gets a lot of use) and I noticed that there was a small amount of condensation inside another. Even after all this time Milgard immediately arranged for a repair person to fix them free of charge. The repairman was professional, courteous and had the issues fixed within 15 minutes. Excellent customer service!

6 years ago

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Alex M Richmond, CA

Once the appointment was scheduled (2 months out) the service tech called as scheduled to let us know his arrival window. Then, on the day of the appointment he called to let us know he would be able to arrive early, !, if that worked for us. Certainly! Once he got here He addressed both window problems effectively and efficiently. From Admin to on-site service, great job Milgard. Oh, and we chose your windows because we knew the quality and appreciated the price point.

6 years ago

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Donna Olympia, WA

Thanks, so much, for the quick response replacing the Milgard windows in my home that had the seal broken. The representatives I spoke with on the telephone were helpful and pleasant and the fellows who did the work were efficient and respectful of my property. A pleasant experience during the stressful time of having my home for sale. Thank you!

6 years ago

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Barbara K Lewis Sunnyvale, CA

Milgard didn't question my assessment that the seal had broken on a large picture window. It did take several weeks to schedule the date to fix it, and Milgard called to confirm the app't. The installers came on the early side of their time slot. They were respectful and quick. I didn't realize that they only had to replace the pane, not the whole window so there was no cleanup involved - even better. Overall, Milgard was very professional handling my repair call. They stand by their warranty. I would recommend them to anyone considering new windows.

6 years ago

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Jim Bachesta Sammamish, WA

I purchased my windows almost 20 years ago. I used their web site to request service for some broken window springs. They called back within a couple of hours and setup an appointment to replace them. I called back to let them know that I was out of town. They were able to accommodate me by sending me the replacement parts and a link to the video on how to do the replacement work. They sent more replacement springs than I requested. This worked much better for me since I'm a DIY kind of person. They exceeded my expectations and I really appreciate this type of customer service.

6 years ago

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Karen Slater Riverside, CA

Jose was fantastic. In and out of here in a very short time. The window was installed and cleaned...looked perfect. We had a few windows that would not go up or down. Jose had the replacement bars in his truck and fixed them also. Also did a little lesson on how the bars worked so Bob could fix them if necessary and gave us tips and how to make them last longer. We appreciated his kindness and generosity.

6 years ago

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Rick Garza Granite Bay, CA

Our home is nearly fifty years old and we bought it as a fixer upper. Three weeks ago our new windows were installed and we noticed the difference immediately. The house kept cooler, the noise reduction was great and I had a lot of my neighbors have been telling us how nice our house looks. The other thing was the price. We checked around and found out we were getting a good deal. And lastly, the crew had to work during a heat wave and that didn't slow them down. Good job men...

6 years ago

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Nathan Oak Harbor, WA

We recently purchased a home and the original home owner had filed a warranty claim on a few foggy windows. Your representatives were very helpful in making sure everything went smoothly. Your call center agents were rather rude and short on the calls to coordinate scheduling however the installers were absolutely amazing, timely, professional, and clean!

6 years ago

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Kent Morris Grapeview, WA

Purchased new widows and French door through our contractor for the remodel 4 years ago. One window was replaced just after installation and our French door was just adjusted. The hinges needed tweeking. The parts, which were not needed, took a while to arrive before the repair could be done. The serviceman was very competent and explained things and adjustments to me very well. I would buy Milgard products, for sure, the next time if there is one.

6 years ago

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John Brookings, OR

The customer service is the best I have experienced, we have an unusual problem when we built our house we had all of the windows on the front of the house tinted which was expensive. Well over time we have had two widows fail and long story short Milguard with out a hitch came in and took care of the problem. Great customer care and after the sale representation.

6 years ago

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Greg Zadikov Los Angeles, CA

The glass change out service was done very well. The technician, however, was not equipped with a dust pan or a vacuum, so the fine clean up of broken glass was left to the customer. I am a general contractor and I have been using Milgard for about 25 years. While I appreciate the warranty on your products, I have noticed that getting it right the first time for Milgard seems to be a thing of the past. In particular, the Essence series is never without problems. After installation, it takes two to four months to correct manufacturing problems which seems to be the norm. Of four current Milgard jobs of mine, all four have had significant problems. This is bad for me, my reputation, and my profit as I have to return to the job 2,3 or 4 months later and then repaint. What's up with your quality control? Milgard seems to be going downhill instead of up. I am very frustrated.

6 years ago

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Kenneth Kravitz Surprise, AZ

Although the problem we had with our windows does not appear to be a product defect but rather an installation problem, I feel there could have been better communication between the tech and me. We had this problem last year, and since we are not "window specialists" we did not know what was causing the leaking. The same tech came out last year and insisted that where I told him I saw water, was impossible and steered me into believing it was merely a overflow of the track and therefore he drilled an additional weephole. This year the problem was obvious since the water was streaming down the inside of the window from the top which indicated the installation problem. I made the observation that had the tech listened to what I said last year, perhaps he could have come up with a different scenerio as to why there was water on the inside. I agree I didn't point out to him that the water was leaking from the top, but then again, it wasn't when I looked at them. As I said, we are not specialists, so how would I have known what was causing the leaking. Again, I think there should have been better communication.

6 years ago

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Janet Timme Gresham, OR

I am so fortunate to have stayed in my home where I had Milgard windows installed throughout the house. Twenty two years later I've had some seals break on a few windows and was able to take advantage of the lifetime warranty. The window I had to replace today was my front picture window. The installer was professional and friendly and made short work of the replacement. I am so pleased with the new window! Thank you so much Milgard!

6 years ago

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Daniel Williams Mount Hermon, CA

It was great! I called the service department about a failed balancer in one of a houseful of windows we replaced a number of years ago. The service rep agreed to send me two new matching balancers, and, since I told her I could do the replacement myself, she said I would be receiving an Amazon gift card voucher in an email. The parts arrived yesterday and fit perfectly!

6 years ago

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Andrew Safir La Mesa, CA

Apparently, there was a bad batch of coating on Milgard windows when ours were installed in 2006 in our San Diego home. Over the years, the windows fogged up and we finally got around to calling Milgard about them in 2018. They came, verified, and then replaced all the affected windows at no charge. The installers even noticed the problem beginning in a window we did not mention, reported, and then returned to replace it. Talk about an excellent guarantee and service—they didn’t talk about it, they delivered!

6 years ago

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Michael Krempelywmdkmilgard01 Lincoln, CA

I have Milgard windows and sliding glass doors on my home and two other buildings. They are well designed and quality that lasts. The best part is the warranty. More than 20 years later I needed service on the sliding glass door rollers. I called and scheduled them to come out. They installed new rollers and adjusted everything and now it works like new. That is the kind of company I want to deal with. Best thing...no charge. Mike Krempely

6 years ago

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Carol L Richardson Murrieta, CA

I had to have a window replaced 15 years after it was installed. Double pane was getting condensation. I called, they had my information on file, ordered a new window and set up appt. to install when it came in. Installer was very courteous and did a great job with the installation. No mess, and he moved furniture back in place. Everything went seamless. THANKS

6 years ago

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Allen Adams Seattle, WA

Had Milgard windows installed as part of a remodel in late 1999. Now after 19 years the operating mechanisms on three of the windows will not fully crank the windows closed. I contacted Milgard by email and sent pictures. They responded with a request that I locate the order number and widow line number on the windows. After being unable to locate the requested information I called Milgard. After a short conversation with a representative named Dorie she volunteered to send me the parts I need. Outstanding!!

6 years ago

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margi Menlo Park, CA

After 16 years, one of our sash windows internal part broke. Within 2 weeks of the initial request for service, 2 technicians came to the house to repair it. I also had issues with a few other windows that were hard to open and or close. The technicians were in and out in about 15 minutes repair-ing all. They were very nice and efficient and professional and came in a reasonable amount of time in the 2 hour window.

6 years ago

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barry bereskin Calabasas, CA

What is most important is that Milgard still exists in a vastly changing business world and still stands behind their full warranty of products and services. After 12 years of use our kitchen dual pane slider door was stuck. After one phone call their service department a Milgard repair truck came to our house, replaced the two rollers in the bottom of the door, sprayed the track with silicone and now can be moved with a finger tip. There are very few companies today that still give 100% coverage.

6 years ago

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Danielle Rae Corona, CA

Milgard is a high quality company with high quality service. The Temecula location worked tirelessly with me, for 7 weeks, to get a replacement for a broken locking mechanism on my sliding door. Having said that, I must also say that it was very frustrating waiting for a part to be manufactured at a different Milgard location and then shipped to the Milgard factory in mtemecula. Milgard doors are very well made and I expect them to last for many years. Parts for doors installed 7 to 10 years ago should be in ample supply at all Milgard factories to facilitate timely repairs. Waiting for 7 weeks for a 5 minute repair is something that shouldn’t be repeated with another customer.

6 years ago

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Robert Armstrong Livermore, CA

I am very pleased and would applaud Milgard and their service team for the service provided: 1) They service technicians arrived on time as scheduled 2) The technicians, were profession, courteous and worked extremely effeciently 3) all of the items requested for repair and replacement were handled as anticipated (1 window was not addressed, but there was a viable reason for that) Regards, Robert

6 years ago

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Patricia M Westman Santa Rosa, CA

Our repair man came to our home on time and replaced the defective window glazing in 2 windows in less than an hour. He was polite and efficient and cleaned up his work. I would recommend Milgard Windows to anyone building or replacing windows in their home. Lifetime warranty against seal failure, so no cost for repair to homeowner. Thanks Milguard!

6 years ago

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Sally Waltmire Anaheim, CA

Had several fogged pieces of glass. Made one call to service. Young lady was very helpful to walk me through identifying windows. She scheduled a time to replace glass. I was called 2 days ahead to confirm appointment. Day of service your tech Mark called and asked if he could come early. That worked out for me, he came at that time and quickly and efficiently replaced the glass. Mark was very professional and neat.

6 years ago

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George Grochol Dunsmuir, CA

I contacted Milgard yesterday concerning a problem I was having with a window . I was directed to an agent for my area and I. A matter of minutes the situation was handled . I was treated great and everything was handled . This morning I received a conformation email with when my window would arrive..Even more impressive is the fact the window in question is over 20 years old . They are the best .

6 years ago

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Kathleen Virmani Sunnyvale, CA

Milgard is a customer-oriented company. The person who set up the appointment was very friendly and tried hard to accommodate my schedule. The person who came to replace the windows was great except that he did not call to say he was arriving early. He did his job quickly and efficiently with great skill. He had to be asked to wear shoe covers, but used them willingly. The fact that Milgard stands behind its product is wonderful. It is a lifetime warantee.

6 years ago

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Penny Wright

Every step of the way to replace my windows has been professional, friendly and timely. I can't recommend this company enough. Also, the two installers that just left were definitely the A team. Two windows in under an hour and done with a smile. Thanks. I recommend you to friends at every chance I get. What with my friends' loss in Santa Rosa/Silverado/Fountaingrove, I sadly am doing this often.

6 years ago

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Bradley Reid Santa Rosa, CA

Patrick called and asked if he could come by an hour early. That was fine with us. He showed up promptly after his call. He was very polite, and extremely helpful answering my window questions, After I got out of his way he went to work on the windows,repairing and replacing them in a very efficient manner. He did a fine job. You should know that because of Patrick's excellent performance and your lifetime warranty we just ordered another $3000.00 of windows. Thanks so much.

6 years ago

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Belinda McElroy Spring Branch, TX

The two windows needing to be replaced have a lifetime warranty and never encountered any problems with using the warranty in getting the windows replaced. The two men sent out to do the work were extremely professional, worked diligently, and efficiently, and above all else, they were on time. They explained what they were going to do to remove and replace the windows and got right to work. Couldn't be happier with them or Milgard. Thanks for the great job!

6 years ago

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Nick Udall Newcastle, CA

About 5 years ago we bought Milgard windows for the house we were building. We love the windows and they have functioned flawlessly, that is until I accidentally broke the outer glass in an exterior door. Under warranty coverage replacement was scheduled and the technician arrived on time, repaired the window and made sure I was satisfied with the work he had completed. The technician was courteous and made an extra effort to locate me on our property when he arrived.

6 years ago

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Elizabeth Eng San Jose, CA

This was a pretty seamless operation. One of our windows was showing signs of condensation and I knew they were lifetime warranted. We've had our windows 14 years! I called and they asked for the specific #inside the window frame and set up an appt to have it replaced. The technician came right on time, was very professional and polite. He installed the new window and it looks wonderful.

6 years ago

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Pamela Thames Seal Beach, CA

When one of my windows lost its seal, a Customer Service representative looked up my records and made sure to have the exact measurements required to have the replacement one manufactured correctly. She then scheduled a technician visit. The technician arrived on time and in 15 minutes had replaced the window in his service truck. Wow! What a nice worry-free warranty.

6 years ago

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MIke Bell Bonita, CA

Nice to work with a company that lives up to their promises. Milgard was very patient with me while I took time to gather the info they needed. The repair crew showed up as promised and got all the windows replaced quickly and efficiently. They were polite, friendly and left the place as clean as it was before they started. My problem was fogged dual pane glass. Other than that my windows have performed great.

6 years ago

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DOUG CRAIG Vacaville, CA

The technicians arrived within the two hour time window. They were prepared. They had all their tools and the materials to do the repair in hand when I they rang the door bell. In minutes they removed the door, replaced the rollers and track, and re-installed the door. The door slides effortlessly now. So glad to have this done. It is good as new now.

6 years ago

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David Fruita, CO

Initial response from Milgard on the service request submitted via website was a bit delayed. But... all conversation following were quick, positive, and business-like. Service showed when they said and on-time. They were very informative and polite; very trustworthy! Two gentlemen serviced all the windows in less than 30 minutes and I was very impressed! Thank you! Priske's

6 years ago

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Mike Love Goodyear, AZ

The service (replacing a master bathroom window by Joaquin) too less than 15 minutes. He was polite, efficient and well prepared for his task. However, the time process to secure a date for this service was less than admirable. Calls to the office were often not returned and tracking down someone who would/could deal with the issue as frustrating.

6 years ago

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Mark Hoffert Portland, OR

I had my house custom built for my family in 1998. Since then, I have a some windows from Milgard get a film inside the double panes. I contacted them, and they replaced them all under their lifetime warranty, no questions asked. The technician that has done the work is professional, courteous, fast and clean. His work has been above reproach. I highly recommend Milgard windows. Every product will eventually fail, and the true measure of the company is how they stand behind their product and honor their warranty. I have absolutely no complaints with them.

6 years ago

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V. Brasher Huntington Beach, CA

Your warranty is amazing. I had one window replaced several years ago and everything went smoothly. But recently I requested service in Feb 2018 and the request was finally completed today 6-20-18. I was cancelled 3 times and had to wait 30 days for a new appointment each time. Then one time they show up with the product and not a long enough ladder. Very frustrating. However, today the team that showed up was awesome. Ricky and Hector did an amazing job. So polite, so professional and well trained. They installed 3 new windows and they look great. Thank you Milgard for finally upholding your warranty.

6 years ago

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Patty Babcock

Applied for replacement of 1, Style Line Vinyl Window, pane of glass, on line. Original application didn't "transfer over" & was requested to recreate via email 9 days later. Appt was made over a month later. Tech was here max of 30 min & replaced pane from outside free of charge. Wore booties in house, which was appreciated. Didn't leave an acknowledgement of completed work so I kept emails. Milgard stands by their products!

6 years ago

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Russell Pennelly Fremont, CA

I didn't remember having a lifetime warranty until I had a new window installed in a wall that had no previous window. I asked the installer to look at an occluded window in another room to see if he would be able to replace it. He pointed out that Milgard has a lifetime warranty and that I should call their service center. I did, they responded quickly and now I have a brand new glass pane. Thank you Milgard. Could not have been easier. Customer service rates all the stars I can give.

6 years ago

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Dan Marysville, WA

Problem: screw holding latch stripped. Reason: screw threaded into vinyl only, not into spacer bar (spacer bar moves when trying to drill or insert screw). Fix: Hold spacer bar in place while drilling small pilot hole for screw (I held it through one of the alignment holes with a dental probe). Screw will then thread into spacer bar. Customer service phone call was very helpful! She offered to have a service rep. come out if I didn't think I could do the repair myself... and it would be covered by the warranty even though the windows are 12 years old!

6 years ago

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John Vanderford

Milgard's lifetime warranty is amazingly well supported. Almost 10 years after replacement installation of all our home windows, we had a window in a high space develop a fogging issue. Two technicians arrived and in a very professional manner and short time, replaced the window and did a complete clean up of the minor disruption for the work. We will always use Milgad for all our homes.

6 years ago

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Galen Holden Mercer Island, WA

This is a company that has been around for many many years. I know vinyl window companies come and go, but Millguard has a proven track record in my book. What good is a guarantee if they aren’t around anymore when you have a failure. Yes, nobody wants that, but it can happen. What makes a great company? One that takes care of your problems, no questions asked. We just had to have two very large windows replaced. Yea, it took about a month to get it done, but they performed as promised, our windows are fixed, lifetime guarantee means just that!! Thanks Millguard!

6 years ago

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Michael Holliday Gilbert, AZ

After waiting a month for a warranty replacement window to be fabricated, I was told my window was lost, and next available opportunity to replace it was another month out! The service agent on the phone was very patient when I lost my temper, as I was NOT happy. Subsequently, my window was found, and I was rescheduled within a couple days, not an additional month. The installers showed up right on time, were cheerful, polished professionals, and done in no time (and this was roughly a 5 ft x 5 ft window). My thanks for a job well done.

6 years ago

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