Life Alert

I would put negative stars if I could!! I purchased the life alert system for my elderly mother who lives in my home. When I called to inquire about the system, I should have picked up on the sales pitch, and the persuasive/super nice lady who was providing the info about the system. The problem is my mother is hard of hearing, starting to have slight dementia and when I asked the sales lady if my mother couldn't use the system for some reason, can we return it? She danced around the question then responded with oh don't worry, that won't happen but if it does just call us. Then the sales lady asked for my moms phone number. My mom only has a cell phone and she never answers unknown numbers. I told her I need to be called on my phone for everything. Sales lady said oh yes we'll call you for everything....That was a lie! When we received the system and attempted to set up, the dispatcher doing the testing said oh no we call your moms phone number first then if she doesn't answer they call 911. So if my mom falls and its just a soft fall and isn't hurt but just needs to be lifted off the floor, 911 will have to come. I wanted them to call me and I was told I would get a call first. I also wasn't told that we have to hide a key outside or put a lockbox on my door for 911. I was completely deceived over the phone so please don't fall for the sales pitch. They will tell you anything to get you to buy the system! So when we were attempting to set up the system and test it out, I found out all of the information told over the phone was not true. I immediately told them while testing out the system, my mom can't hear the dispatcher over the small speaker on the necklace ( I was also told the system would work everywhere and that's not true either, it only works 1000 feet from the main box in your home) and that's when I said this isn't going to work for my mom, I would like to return and get a refund. I was transferred to 6 different people back and forth to the same people and no one could tell me what my refund would be. I finally was told that I would be contacted at a later time to set up a UPS pick up. I haven't received a call yet! I also noticed another charge on my account for $72 that I have no idea what that is for since I was already charged $198. Im telling you this is deception from the get go. Its very expensive but not worth it. They will tell you anything you want to hear over the phone to seal the deal, after that you're stuck. Beware! Do your homework and make sure you get a safety device that works for your elderly needs. I will just place cameras in my home to watch my mom if I have to leave her alone.

This is very nervy for us elderly, but I must say, my rep, Andrea, and all of the dispatch crew made the experience simplistic. This is going to bring lots of mental relief for me concerning my 94 yo mother. Thank you.

Very simple to set up! Customer service was wonderful!

Bonnie helped set everything up and she was excellent!

Great customer service. Robin is wonderful!

Jennifer way to go! Life alert was way to set up!

The setup was very easy. Elizabeth was great.

Scot was a very helpful no-pressure salesman

EVERYONE is so polite, patient and knowledgeable !

Great and fast service. Very friendly and courteous

Easy to use. Helpful customer service and support.

The representative was kind and helpful

Everyone was very helpful and courteous

Very polite and efficient. Ingrid made set-up smooth

Through the use of Life Alert, your mother can have peace of mind knowing that she is not alone and that help is always just a button press away. In the event of an emergency, she will be able to quickly and easily summon the help she needs, even if she is unable to reach a phone.

Wonderful experience!! Would recommend to anyone home alone!

Very helpful and friendly. Very knowledgeable and patient with us.

Everyone was very helpful in getting everything set up. Thank you!

Thank you. Derrick was very helpful and I appreciate the time he took with me.

Very knowledgeable, and kind, Also very professional. Thank you so much.

We had some difficulty with one of the buttons and she got it resolved quickly

Marie was great! She explained everything well and was very patient!

Life Alert's response time is speedy Gonzales level fast! Like, seriously, they don't play around. Their highly trained team jumps into action right away, contacting the appropriate emergency services and keeping you in the loop. It's like having a whole squad of first responders ready to swoop in and save the day.

Ingrid was very helpful and patient with us. I’m very happy we chose Life alert

I liked how clear the communication was between Josh and myself while setting up the new account.

The thoroughness of the explanations and the willingness to address all my questions.

Very friendly and compassionate and explained what to expect for setting up the unit

I liked the overall quality of service I received when I first ordered this product.

Extremely helpful. Took time to explain carefully and answer questions. Very friendly.

Marie was very helpful , kind and patient as I set up the system. She was very thorough and precise in her explanation