Name: Life Alert
Rating: 4.9

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Dorinthea Claxton Los Angeles, CA

Honestly life alert has been a godsend. My grandma has partial dementia and its escalating… with that said she has a caretaker but not 24/7. The devices by life alert protect her from almost everything and its a huge piece of mind thing for me while i sleep… without having to charge the battery its also easier. I worry about her forgetting…

1 year ago

Reply from Life Alert

Thank you, Dorinthea, for your kind words. Life Alert is the only company that offers pendants and buttons that never need charging, as we are very well aware about the memory needs of many of our customers. We are happy to provide your family with peace of mind and your grandma with the full 24/7 protection.

Apr. 15th, 2023

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Stephanie Quintero Queens, NY

One of the key advantages of Life Alert is their state-of-the-art monitoring technology, which allows them to respond quickly in the event of an emergency. Whether you're dealing with a medical issue, a fall, or any other type of emergency, Life Alert's team of trained professionals will be there to help. We have relied on Life Alert for over 6 years with my mother in law and thank we have never had to use the actual service they provide an amazing peace of mind.

1 year ago

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Otilia Dos Santos Hightstown, NJ

The Life Alert system is incredibly reliable, and their monitoring center operates 24/7, which gives me peace of mind knowing that if anything happens to my mother, help will always be there for her. On several occasions, my mother has accidentally activated her device, and the response from the Life Alert team was immediate and professional. The monitoring center is staffed by trained professionals who assess the situation and dispatch the appropriate emergency services as quickly as possible.

1 year ago

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Sarah Westly Dallas, TX

I am very surprised to see negative comments about this company. I am 84 years old and I have had nothing but the most fabulous experience with Life Alert. I had two bad falls and if I didn't have my button, I would have been in big trouble. They are always so nice to me and pleasant. I feel peace because I know I have my helper no matter what. I wouldn't give Life Alert up for anything. God bless.

4 years ago

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Jim Seattle, WA

We're two years into the three year contract. My parents (both in their 80's) live in their home in southern California, while I'm way up in Seattle. They've activated the system twice after falls, and all worked exactly as described. LifeAlert's dispatcher contacted emergency services, and paramedics were onsite in minutes. I received a notification call in both cases, keeping me informed. This service allows my parents to stay in their home, where they prefer to be. Worth every penny for peace of mind. Their website and ability to interact online (for billing changes, etc.) is a bit underwhelming.

5 years ago

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Eric San Diego, CA

We use Life Alert for my older mother who has some medical issues. Thank goodness she has not yet fallen and had to use it but she is seizure prone so she always wears it just in case. It certainly lifts a weight off of my shoulders to know that she can push that button if something happens and help will be on the way immediately. Thank you Life Alert for peace of mind. Life Alerts customer service was great when setting up my mothers system.

6 years ago

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Barbara Spangler

My mother has had Life Alert for 5 years. She is now 88 years old and has problems with balance. Because she has had both knees and both hips replaced, when she falls she is unable to get back up without assistance. I live an hour away. Life Alert has responded beautifully each time she has "fallen and can't get up". She highly recommends Life Alert to all of her friends and says it is a life saver. Life Alert means she can maintain her independence. It gives me (and my two siblings that live across the country) such peace of mind.

7 years ago

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Jeanne Gravitt

I love both of my Life Alert "buttons". I love the fact that they tell you to test your equipment once a month too. It is a little expensive, $69.95 a month, but so far not matter here I go, it has been there if I need it. I have found that it takes a few minutes to get a live person, and hope that if I can't talk, they will still send someone sent to find out what's wrong. I also like the fact that if I am on the road, they are suppose to be able to get help, that's why I chose them over the Guardian. Life Alert was the only one I found that had the "travelling pager" It's heavier like the old pagers as far as weight goes, but you can talk to it and get a response, and while it's expense, it's been worth it for my peace of mind.

8 years ago

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Lisa Spates

The consultant was very knowledgeable and very pleasant to talk with as well as patient.

2 months ago

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Danielle

Matthew was very helpful and thoroughly explained the life alert products and how it all works.

2 months ago

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Laura donnette menges

Very friendly people helped us hook up and test. Excellent service! I was concerned it would be complicated to get it all hooked up and it was easy.

2 months ago

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Carl Hoagland

Ingrid was very patient, helpful and professional through out the initial set up call.

2 months ago

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Kelly Everhart

Steve took his time going through everything and made sure all of our questions were answered.

2 months ago

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Michael Selby

Ms Elizabeth MI105 was very professional her customer service skills were outstanding!!

2 months ago

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Diane Scott

Took a minute to get started but they were very attentive and respectful and nice.

2 months ago

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Tina Hawkins

Very friendly and knowledgeable. I didn't like that they called every day before the purchase.

2 months ago

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Scott P Bockelmann

Great service. Everything explained in detail. Denise our rep. was incredible, personable, and really cared.

3 months ago

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Susan A Kolpack

Lena made me feel very comfortable and I felt like I was talking to my best friend. She was very knowledgeable and compassionate at the same time.

4 months ago

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Barbara Tornberg

Martin was very patient and explained everything so it was understood. Would take questions and have the answers. Very nice to talk to.

4 months ago

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Becky Fretwell

Since the initial inquiry call everything has happened just as they said it would. The equipment came very quickly and was very easy to set up .

5 months ago

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bob.kaleta@hotmail.com

Everyone I spoke with was very knowledgeable and spoke with great patients. They answered question that was very easy to understand.

5 months ago

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Ron T “Sawyar” One

Everyone is just amazing. Anything I want to know they had the answers. Two minutes into the conversation you will think they are family. They say they got you and believe it

6 months ago

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Ben Reynolds

The lady that I spoke to over the phone was extremely helpful and professional. She walked us through every step to activate my father's new life alert system. A+

6 months ago

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Jim Larkin

Customer service representative was very knowledgeable, walked me through the options, no pressure to buy. Set up was excellent as it was very seamless.

8 months ago

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Charla Streetman

Life Alert signal setup was very good with instructions. Dispatch was helpful in testing equipment. And my contact person Cathy M. was very very nice and helpful.

8 months ago

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Harry Bracy Gaston, SC

The support and set up staff was exceptional. A young lady named Bonnie was a terrific representative for Life Alert. She could not have been more pleasant to deal with. Thank you

9 months ago

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Katlego Arno Otan Ayegbaju, OS

Life Alert proved invaluable when a kitchen accident left me injured and unable to reach the phone. Their quick response summoned help, preventing a potential crisis. Grateful for their service!

9 months ago

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Clara Expert New York, NY

Life Alert proved invaluable when a kitchen accident left me injured and unable to reach the phone. Their quick response summoned help, preventing a potential crisis. Grateful for their service!

9 months ago

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Helen Jane Peppe Buffalo, NY

I can’t answer all of these questions yet as I don’t have the product but customer service has been excellent this far into the process regarding efficiency, knowledge, and care.

10 months ago

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Bill Brooks Detroit, MI

Very helpful! Explained everything succinctly and sounded as they really cared to make sure everything goes smoothly. Enjoyable to talk to and I could feel the caring through the phone.

10 months ago

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Becky Satryan Irwin, PA

Just signed up .. reached out over 6 months ago .. called them today and am already set up. Easy set up and helpful reps. So far I’m sold .. would like to be surveyed again in 6 months, one year, etc .

10 months ago

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Deb B Clintonville, WI

Every individual I spoke with was amazing!! They explained everything in detail and made my experience pleasurable. I can’t thank you enough for all these excellent customer service reps. Debra Borst

11 months ago Edited January 17, 2024

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Jimmy Lee Wilson Kissimmee, FL

The on hold time was way too long. I frankly became discouraged. Thinking of this is what it takes so I have an emergency I’m in trouble. Then I realize it was not the emergency number so I’m OK. But it still was too long once I got to Bonnie, she and your dispatch team did an incredible job, helping me set up and test my equipment.

11 months ago

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Les Mcneil

Very helpful and understanding &curtious

1 month ago

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Chris Sheehan

Tracy excelled with her knowledge and guidance.

1 month ago

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Julie

Thank you Lory for your assistance, very responsive

1 month ago

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Don Reed

Joseph was very professional, informative, and helpful

1 month ago

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Art Gipson

Very professional and knew everything about the product.

1 month ago

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Pam m

Excellent clear precise helpful …. Peace of mind

1 month ago

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Donna Dreese

Stephanie was very helpful and patient with my many questions. She was easy to talk to and willing to fully explain how everything works. I appreciate being able to work with the same person each time I have questions and I’m glad it will be Stephanie.

5 months ago

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Lester Hardesty Los Angeles, CA

The people that explained the product were very nice and informative. In the beginning it felt a little pushy and I was defensive but after I reviewed the literature and asked questions believe the product and services will be a good fit. We haven’t received the products yet but if given a chance will review actual products after a couple months of use.

1 year ago

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Ldmm

The sign up was ridiculously long. No online option. It takes 3 phone calls to do. One to sign up - which is not quick. One to review everything discussed during the sign up and pay call. And a third to confirm with the shipping department. If you aren’t available for all of the 3 calls - your life alert doesn’t ship out - even if you requested $60 overnight shipping. I had to leave work to answer the call to ensure that my Mom’s life alert order would ship that day. Not good since I’m the one paying for it. Why do 3 different people need to speak & review with the customer? It is a labor intensive process for your company that if streamlined, could make you more $ and then possibly you could cut the cost to customers. I almost cancelled the whole thing and ordered her an Apple Watch with fall detection and user health info sharing - which I could order online in 2 minutes and then pick up and set it up all in the same day. Your company needs to make the process easier for the customer. This is a review of the sign up and purchase process only.

1 year ago

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Dorothy Taylor Los Angeles, CA

Life Alert's swift response saved my grandmother during a medical emergency. Their quick action and efficient communication with emergency services reassured our family, showcasing the invaluable protection their service provides.

1 year ago

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Mario Marer Los Angeles, CA

My great aunt fell last spring and we were worried about her detiorating health. We got Life Alert for her to make sure if she fell again she would get the help she needed. She fell last week and their tools worked perfect. She got help immedietly and is fine because of them.

1 year ago

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Susan James

Life Alert saved my mother's life. When she had a sudden fall, pressing the button alerted their team immediately. They dispatched help and kept me informed. The speed and efficiency with which they responded were astonishing. I'm forever grateful for their service.

1 year ago

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Kaitlyn Cabler Los Angeles, CA

I'm happy my Grandparents have Life Alert's systems set up. Makes me feel much less uneasy. When I had a fall, their team did there thing and I was able to get help very quickly. Grateful that they were there looking over me.

1 year ago

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Lenna Treuter Phoenix, AZ

Life Alert is a game-changer in the personal emergency response industry. Their comprehensive services, ethical practices, and their genuine concern for the safety of their users are unparalleled. They are a truly great company.

1 year ago

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Alba Martillo Chicago, IL

I can't express how thankful I am for Life Alert. Their professionalism, compassionate staff, and their commitment to providing peace of mind for families have made them a top-tier company. They are a great company that truly cares.

1 year ago

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Tami Norsworthy Santa Clara, CA

Life Alert's preventive care and emergency response services have been a blessing for our family. Their dedication to senior well-being is evident in everything they do. We trust them wholeheartedly with the care of our loved ones.

1 year ago

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Stevie Hosfield GA

Life Alert's preventative care services are comprehensive and effective. Their emergency response team is compassionate and swift, providing vital assistance during critical moments. Life Alert is a true guardian for our elderly loved ones.

1 year ago