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AT&T Internet

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7.2

Overall Score

LAST UPDATED: April 26th, 2024

AT&T has been providing telecommunications services to people across the United States for more than 30 years. You may have have experience with AT&T as a company dedicated to powering your mobile phone, but they're also a popular TV and internet service provider.

You can bundle phone, TV, and internet plans through AT&T, so if you're in the market for all three, this company may be your go-to ISP. AT&T offers its customers one of the world's largest wireless networks, and it's known for being reliable and strong. The company's large customer base benefits from this wide range of services at reasonable prices that will fit in any budget.

But like all ISPs, AT&T has its limitations: AT&T internet is available in 21 states and offers speed up to 1 Gig. Still impressed? So are we.

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The Good

  • Affordable Prices
  • High Speeds
  • Rural Availability
  • Generous Data Cap
  • Equipment
  • Bundling Options

Affordable Prices

AT&T Internet is a popular choice because they have a variety of packages. These plans prices are based on a one-year commitment:

  • Internet Basic 5 (DSL Plan) — $30 per month
  • Internet 10-100 (DSL Plan) — $40 per month
  • Internet 100 (Fiber Optic) — $40 per month
  • Internet 300 (Fiber Optic) — $40 per month
  • Internet 1,000 (Fiber Optic) — $60 per month

The following disclaimers apply to each of these packages:

Plus taxes. 12 mo. agmt, other qualifying service & combined billing req'd. Incl 1 TB data/mo. $10 chrg for each add'l 50 GB (up to $100/mo). Limited availability in select areas. May not be available in your area. Visit AT&T to check service availability. Actual customer speeds may vary and are not guaranteed. Download speeds are typically up to 940 Mbps due to overhead capacity reserved to deliver the data. Speeds may also vary based on factors including site traffic, content provider server capacity, internal network management factors, and end user device capabilities. For more information, go to www.att.com/speed101

AT&T offers these high speed internet plans through fiber and DSL internet. Internet Basic 5 and 10-100 are DSL; Internet 100, 300, and 1,000 are offered through fiber. Not every service provider can offer the consistent download and upload speeds of fiber-optic internet, so this option could be worth looking into if it's available in your area. And it's also worth noting that Internet 1,000 has an unlimited data allowance.

The price for an AT&T internet package is even more impressive when the customer compares the prices to some of the competing broadband providers. Top-tier internet plans from some other companies can cost significantly more than the cost of AT&T's fiber plans.

High Speeds

If you're like any other customer, you're looking for more bang for your buck. AT&T's competitive speeds for broadband and fiber could impress you, especially given their modest price tag. These packages provide different levels of high-speed internet connection:

  • Basic 5 — Up to 5 Mbps
  • Internet 10–100 — Up to 100 Mbps
  • Internet 300 — Up to 300 Mbps
  • Internet 1,000 — Up to 1,000 Mbps

These are fast download speeds. Customers should understand that these are the maximum possible download speeds, and you could experience slightly lower speeds depending on external factors, like traffic and computer software.

The Internet 10–100 plan is an average broadband speed that will be more than adequate for some customers; however, it may not be available in some areas.

Rural Availability

If the plans above aren't available in your region, you might still have some options with AT&T.

For customers in rural areas, AT&T may be able to provide better data speeds than many competitors through its Fixed Wireless Internet, which uses an outdoor antenna paired with an indoor router to deliver 25 Mbps speeds for $40 per month. And if you want to bump it up to $89.99 a month, you can bundle DirecTV.

Generous Data Cap

One advantage of choosing AT&T as an internet service provider is its generous data cap. With many of its internet plans, AT&T offers a data cap of 1 TB per month. AT&T also offers an unlimited data plan for $90 per month. This is a lot of data, so most customers won’t have to worry about going over the cap. 

Equipment

Customers who sign up with AT&T can receive a modem that also acts as a router, providing Wi-Fi service for their devices. If you don't have your own equipment, this is ideal.

However, you'll pay a $35 activation fee if they perform self-guided setup. For technician service, the installation and activation fee is $99.

Bundling Options

You can bundle your internet with U-Verse TV to save on both. Internet providers typically offer cable TV as well, so this isn't an uncommon feature.

The cheapest package, U-Family TV + AT&T Internet, is $89.99 per month. The internet and TV bundles have an unlimited data allowance, which could be a perk for those who were on the fence about adding TV service to their bundle.

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The Bad

  • Limited Availability
  • Data Surcharges
  • Contract Required
  • Customer Service Complaints

Limited Availability

AT&T does not offer internet service in every state. There are 21 states across the country that have AT&T internet service networks. They are:

  • Alabama
  • Arkansas
  • California
  • Florida
  • Georgia
  • Illinois
  • Indiana
  • Kansas
  • Kentucky
  • Louisiana
  • Michigan
  • Mississippi
  • Missouri
  • Nevada
  • North Carolina
  • Ohio
  • Oklahoma
  • South Carolina
  • Tennessee
  • Texas
  • Wisconsin

If you do not live in one of these states, AT&T is not an option for you.

Data Surcharges

While AT&T offers a generous data cap for most plans, there is an additional charge of $10 per 50 GB of data used past the data cap. This additional charge can be as much as $100 per month. If you choose AT&T, be cautious of how much data you are using, because you may end up with a higher internet bill than you planned for.

Contract Required

If you choose AT&T Internet, you'll have to sign a one-year contract. This might discourage you, because ending a contract early can sometimes result in termination fees which can add up. This will limit your ability to change service options if the need arises.

Customer Service Complaints

Some negative reviewers note that customer service has them feeling like they're being passed between representatives without any solution for an issue. This is a common complaint about many ISPs.

However, not every review expresses this sentiment, and many others praise the patience and knowledge of AT&T representatives.

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The Bottom Line

You can see some clear advantages to using AT&T Internet from our review. AT&T gives most of their customers four different internet plans to choose from. These high-speed access products offer fast internet speeds and a variety of features. AT&T's Internet 1,000 plan isn't the fastest on the market, but if you have 1 TB in data allowance, this should be plenty for any family.

But keep in mind that part of AT&T Internet's terms and conditions there is a one-year contract. This contract can be inconvenient and result in an early termination fee if you need to move or want to change providers. Additionally, the customer will have to pay an extra fee for any overages.

AT&T is a great internet service provider to choose if you are looking for quality internet access and are already utilizing other services from this company.

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Star Rating

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3.9

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1,072 Reviews

Review Breakdown

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34%

4 grade

22%

3 grade

19%

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11%

1 grade

13%

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Osotomilayo

As someone who relies heavily on the internet for work, any disruptions or technical issues can have a significant impact on my productivity and success. Fortunately, with AT&T, those worries have become a thing of the past. From the moment we subscribed to their services, I have experienced nothing but reliable and consistent internet speeds, allowing me to work efficiently and without interruption.

1 month ago

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Luke Thompson

We got fiber into our neighborhood and they speed and reliablilty are amazing. The set up was quick and easy and I have never had a problem with the service going out with bad weather.

1 month ago

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George 97 North Bergen, NJ

When I started using At&T internet, I got saved from slow and weak internet connections. I can surf the internet very fast and seamlessly. My children play their games online with no buffering or lagging. My wife easily does her online shopping at the comfort of our couch and I work from home over the weekends with no worry of slow internet.

3 months ago

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Kristian Perez Clavell

I used to have other internet company provider and was really, really bad and expensive. Then I tried AT&T with the less expensive service and the change was amazing. I use my internet to work every day as Financial and its really good experience. Since I change, I'd never have any trouble with the internet or the service with AT&T

2 months ago

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Lisa daytonarz

I love the stability of its connection and also it's amazing speed as well but customer service took a while before responding to me the last time i needed assistance

1 month ago

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Ayomide

The internet speed is very good without a serious drop in speed for like 2 years now. Their price just feels expensive compared to the other ISP out there but still their services feels worth it

1 month ago

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Nora Mosley

I have used AT&T for almost 20 years with the same phone number and we have always been able to receive our Military service discount. They also gave us an option to bundle all of our internet, cable and phone services which comes at a better price. Thank you AT&T

2 months ago

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Sharon Glass

I am actually very pleased with the results of this service! The price point is excellent and the service is as good if not better than a major market out there! More customers should switch. I do not do gaming of any kind!

2 months ago

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Arooj Naeem Washington, DC

My AT&T Internet experience has been reliable, providing fast and consistent connectivity. The customer service has been responsive when needed, addressing any issues promptly. The variety of plans caters to different needs, although occasional outages have been a minor inconvenience. Overall, AT&T Internet meets my expectations for speed and customer support.

5 months ago

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Deborah Dyer Hendersonville, TN

We have had AT&T internet for several years. We have no issues with anything. If we have had an issue,I call their customer service department which has always tried to assist me in any way they can. I have even had a technician talk me completely thru a problem on my phone to keep me from having to set up a home appointment that I would have to be here for a service call. All their phone representatives I have found to be friendly, knowledgeable and courteous. We have AT&T Fiber optic for our internet which is really fast and I enjoy very much. We have had other TV satellite companies over the years, but we will stay with AT&T unless something happens that would warrant us to change. The prices are good and why change when it ain’t broke🤣🤣

10 months ago

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elenasr1975 Las Vegas, NV

Great connection. When I had them ,- I could always rely on having connection. I have a different provider now and it’s cheaper but I don’t always have the connection that I need.

3 months ago

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Christopher Ryan Winter Park, FL

I got my network carrier from AT&T three years ago and it has been super reliable serving me so well the internet connection is very reliable for me and I got bonuses most times

3 months ago

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atokoose taiwo boluwatiwi Lagos, LA

At&t is a company I use in my everyday life from their call service to their internet service and never have they disappoint me in one bit. Their internet service has been amazing and first with very high downloads speed which I wish I can take every where I go. The reason I said that is because I noticed that when I travel to some international countries thier network is unavailable entirely.

4 months ago

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Joseph Decatur, GA

I have bundled my landline and internet with ATT for at least 10 years. They always take care of issues primarily with with the modem. Occasionally an agent comes out Usually issues are resolved between my home and the office

4 months ago

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Cherie Cole Clifton Park, NY

At & T has been our phone provider for over 20 years. They are by far the best provider I’ve had as far as pricing, customer service and overall customer care. Everyone in my family is on the plan and they have always advised us as to the best plan for us. We’ve never suffered dropped calls or “dead” areas as happens with other providers. I highly recommend At & T.

6 months ago

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Tyrone Walton Atlanta, GA

Man. Where to start. Internet is internet some days strong signals some weak but I must admit AT&T has worked tirelessly to keep their service in the running with the competition. The coverage within the home is awesome even if you have several levels in the home. Keep up the awesome upgrades to stay ahead of the competition and bring better services to their current customers.

7 months ago

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Chuck Vaughn Tulsa, OK

I am very satisfied with ATT (Uverse) Internet(DSL). I have been with them for many years and I have a very few problems. The cost is really not bad if internet is bundled with phone. I have always found customer serv. to be easy to deal with and tech support walks me through procedures. When a tech comes to my home they are knowledgeable, friendly, etc. The only downside to the service is that the weather causes signal loss which is unavoidable with satellite. I recently considered switching to cable but after reading the reviews I decided NO!!!! I have very rarely seen so many 0ne Star reviews!

3 years ago

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Brant Petty

Great speeds and no issues with service dropping out. Not easy to get some devices working on their router without getting support involved.

1 month ago

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Nilsa Gonzalez Dallas, TX

We live in an area where there is only two choices for internet AT&T, and a Fidelity. Sadly, after years of being with AT&T, we have to switch because their download and upload speeds are not compatible with our employer's needs.

2 months ago

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Annie Hickey Ormond Beach, FL

I had had spectrum for 20 years and I needed a change. These guys did a great deal on my Wi-Fi and a cell phone for my son.

2 months ago

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Amy R. Toronto, OH

We have used AT&T for our home phone and internet for about 20 years, mainly because they have been the only available company until recently. I have to call once or twice a year because they continually want to increase rates. There is no consideration given to longevity and loyalty. "Old" customers do not qualify for the specials and deals that are available to new customers. The internet has not been very satisfying. I suppose if I upgraded and paid even more, it would be better, but really? Now that more providers are coming to the area, I am seriously considering switching.

3 months ago

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Sodiq Ada Ashburn, VA

I love AT&T internet it is very secured for browsing and I like the way 24/7 proactive security is included to stop data threats before they attack and their customer service is amazing

4 months ago

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Otim Jordan Kampala, 102

I made an online order for this service and saved a price plan though services sales team delayed to work on my order but after some time they worked on me. AT and T internet connection also offers a software which detects threats and protects the system from threats.

4 months ago

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Ann Meyers Covington, GA

I am currently a customer of AT&T Internet. I love AT&T because they have plans to fit every budget without missing out on essential services. I never have service outages that I have experienced with other internet services. You won't be disappointed.

7 months ago

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Martin Rubalcava Los Angeles, CA

I really think AT@T is a great internet provider they have great customer service theirs internet service is delivered by fibre optics great speeds for downloading or streaming video and gaming they also offer a service for people who have low income for ten collards a month I think it is very kind of them to help those who can't afford internet a low ten dollard a month what a great way of them giving back to the community I am very pleased with AT@T and recommend it to my friends and family.

4 years ago

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Cheryl

I'm satisfied with AT&T. The service is reliable and if there's ever a problem that can't be resolved remotely, someone comes to my home almost immediately. I have wondered, however, why NBC streams slowly when no other streaming service is slow. I'm typically not prone to conspiracy theories, but I've wondered if it's not because NBC is owned by AT&T and they're making a case for an upgrade to a faster service.

5 years ago

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Drey Greg

AT&T internet provider use to be the best internet provider for me but since last year their service is not stable I even requested for a refund no response until I sent them and an email

1 month ago

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jose passalacqua

One of the best and trusted internet providers! Loved the service. Very fast internet. Recommended.

1 month ago

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Sean DiMaria

I have been an AT&T Fiber Optic Internet customer for several months and an AT&T Uverse Internet customer for several years. I remain loyal to AT&T for two reasons: customer service and quality of internet. The price is a little higher than Spectrum, but not by much. I rarely, if ever, have any issues with my internet. I cannot recall the last time my internet went out for any reason. My download and upload speeds are the same with my Fiber Optic account (1000 GB p/sec). Whenever I have an issue, I have always appreciated dealing with the customer friendly AT&T customer service as compared to other companies. Overall, if you have AT&T as an option, I highly recommend their internet for its quality, dependability, and price.

1 year ago Edited April 17, 2023

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Marshall Trey Wood San Antonio, TX

I just recently moved to Austin, Texas and I assumed getting internet would be as easy as picking up the phone and essentially say, “I want internet today” and, poof!, it would arrive. Well, not so much. The first company, that shall remain unnamed, was very happy to charge my card and make some beautifully worded promises. Then? They showed up with equipment that looked like it had rolled around in the back of a rusted pickup truck and they needed a place to hide it. My new apartment must have been on their mind. Then? The promised 100 mbps turned out to average in the low 50s. NEVER did a speed test register anything close to 100 mbps. So… I canceled after hours in the phone and a “find the right person” scavenger hunt within the company directory. My neighbor then suggested AT&T. I knew they did phones, but Internet was something I assumed they hadn’t perfected. The day they arrived and install the equipment was literally the same day I called them. When they promised a certain speed for the service, I received roughly 50 more megabytes per second than I needed. I can’t say anything negative about AT&T! They were fast, courteous, honest and affordable. What more could someone ask for in this day and age when things are overpromise and under delivered?

1 year ago

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Jolee Franklin, LA

AT&t has given me excellent service. The only thing I can compare this to is Cox internet. When I was with Cox internet I had problems every week. The internet would not work with Cox. Since I have been with AT&t I have had no problems at all. I can log into my AT&T account and check my internet speed and also reset my computer and my network if I need to. Whenever I did have to call AT&t which was very seldom I always received excellent help. I was with Cox for I believe like 45 years. I stayed with Cox because I heard AT&t was not that good but that is so wrong. I will never go back to Cox internet AT&t has me for life.

1 year ago

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T Timgillis58 Raleigh, NC

I have broadband internet service with AT&T, and I have to say that I'm extremely pleased with it. The advertised speeds are "at least" 25 MB/second download, and they more than meet that. My normal average speed is 30 to 34 MB/second, and my uptime since last November is 100%. The only time I haven't had service is during a power outage, for obvious reasons. I did a self-install, and AT&T shipped the gateway modem to my door and included all instructions for setup. They also sent a customer representative to my residence to assist with the setup, at no cost to me. Since there was a problem with the wiring in my condo, a service technician came out and completed the wiring setup, again at no cost to me. Once that was done the gateway connected and I was on my way. All of this took place over two days, and I had affordable broadband internet up and running. The service has been more than adequate for my needs, which include web browsing, online gaming, and video streaming. I have never come close to reaching the monthly maximum data limit. If you can't get or can't afford cable or fiber internet, I highly recommend AT&T broadband if it is available in your area. Great product, great service, great price.

1 year ago

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Michelle Kathleen, GA

We had a lot of trouble with our previous internet provider. We constantly lost connection. They never sent a repairman out and we spent hours on the phone with them telling us to reset the system over and over. When we switched to AT&T we had connection issues at first and we thought we would be in the same situation, but they worked until they fixed the issue. It took 5 technicians, but they kept on problem solving. It turns out the wiring in our house was messed up. We appreciated all the work they did to fix it. Once that issue was found and rewired, we did not have any more connection issues.

1 year ago

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Phill Pomona, CA

If you live in an area with fiber, you NEED to get AT&T internet. It is as fast and reliable as they say.

2 months ago

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Colton Kotecki Willowbrook, IL

This is the worst internet I’ve ever used in my life. It often gets overwhelmed and no amount of wifi extenders will save you because it is slow coming into your house in the first place. Rarely do I get download speeds about 20 mbps. Trying to upload something is just completely of the question. The lag when gaming is terrible. Even on Ethernet I sit at just under 100 ping with it spiking to between 400 and 1000 ping often. Id give it 0 stars if I could.

5 months ago

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Hank Ricardo Winnipeg, MB

I've used AT&T before and really liked it. The customer service was above average and the one time fee of $99 installation fee seemed pretty normal. I moved from the support region and switch over.

3 months ago

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SJ BURNEY Dayton, OH

We have the fiber internet and it is WONDERFUL. The speed is amazing and buffering is extremely rare. Highly recommend

3 months ago

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Sylvia COLEMAN Little Rock, AR

AT&T has a great customer service. And when the repairman come out, the service was Gray. Explained everything about my internet.

3 months ago

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Edgar Hornsby Eupora, MS

I live in a rural area where intertnet service is often interrupted,but out of all my previous providers AT&T has always been consistent,and their cusstomer service is top notch as well

4 months ago

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Verna Lathrop Chicago, IL

I have my phone service through AT&T and have had no problems at all. They provide all the ways to improve their service and are always there to answer my questions

5 months ago

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Kevin Ortiz

Very reliable service one of the issues that I had was that it was becoming too expensive for what I was actually receiving. When I made analysis comparing other similar services from other companies, I figure it out quickly that I was overpaying for it Internet service coverage. Customer Service is great and the reliable service was a plus

11 months ago

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Dickson Joshua

I had the 1 gig fiber installed about 3 weeks ago, fiber is new to the neighborhood. The installation had some hiccups that were resolved within a few days which is fine. The reason I would not recommend this is that you will likely only get close to the 1 gig speed for about 3 hours out of the day. After 12pm, and especially after 3 pm as internet traffic increases my speeds drop from 900+ down to 80-250mbps on average. The potential for 1 gig speeds for a few hours out of the day is completely overshadowed by wild fluctuation in download speeds, during which you will get between 10-40% of what you are paying for. All of this has been with only 1 device connected directly via ethernet. I'll more than likely swap back to our old provider at a lower speed because I'd prefer some form of consistency. Therefore I give it 3 stars

1 month ago Edited April 1, 2024

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Debra Haislet Anaheim, CA

We are currently using AT&T for our internet. Most of the time there are no problems. I work from home so I need a reliable internet. AT&T has occasionally dropped the signal which has caused difficulties in my job. Maybe once a week the internet drops out while we are watching TV.

6 months ago

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Cuban Queen Fort Lauderdale, FL

They are the only option I have for internet in my area at the moment. I had to get an extendor at an additional monthly cost because internet was lagging downstairs. I was without internet access for a while because they didn't have anyone available to connect my service shortly after getting my new service. I do pay less than Xfinity but all in all I'm not impressed with their level of service.

7 months ago

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Charles Cheek Miami, FL

AT&T is probably my favorite choice for Internet service provider. They have very fast speeds for the best price and they don't go up on you after a year. The price has stayed the same for five years and they deliver the speed that they advertise at all times. Customer service is easy to talk to if you are specific in telling them your issue

1 year ago

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Debora Paez Columbia, MO

The service itself is not too bad but the customer service, company transparency and billing are a mess. As a paying customer for a long time, every monthly bill I got had a different amount on it. I would have to call customer service to dispute such so I could pay what we had agreed on monthly for the plan I signed up for. Customer service takes a long time to take calls, not too helpful with problems so they transfer you to someone else where you wait some more, and then they tell you that the planned you signed up for was only a fixed price for a year thus expired. This company offers great internet thus taking care of these problems would put it up there with other internet services.

2 years ago

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Brittney Mac Gregor Louisville, KY

I am new to AT&T internet service, although I can say that we have had some issues from the get-go, within the first week of installation. We have the 300mb fiber optic wife and internet service. The first issue I have is the speed. After speaking to customer service, no one can tell me the cause of the slow speeds. The gateway is measuring the correct speed, but an internet test on all devices in the house reveals speeds of under 60mbs! Way below the speed we are paying for. Previously we had 100mb cable internet, and the speeds often topped out around 110mb, so I highly doubt we have faulty devices. Yet I get the run around and cannot get an answer. We will continue to use and try out the service over the course of the year, as we are receiving a good promo deal. We were also suppose to receive $300 in giftcards over a month ago, to which we have still not seen or heard of as of yet. The rep gave me his name and number and I have called and texted several times only to have my number blocked with no response. I definitely feel like the rep lied to us about the service and the "giftcard" promotion that they were supposedly offering.

2 years ago

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Ronnie Rockinoldman63 Delaware Concord, CA

The company provides a good service, it the equipment they provide that pulls them down. I do not have a mobile service with ATT only their home products. The router they provide is spotty at best even with the mesh network I had to set up. The modem is only up less than 80% of the time. They have replaced it but they use the same model, so the problem is inherent to the model. Other than that, their prices are fair as I feel that I am getting the quality I expect for the price I am paying. The customer service, while not over the top, much better than Comcast.

3 years ago

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Vanessa Suarez Mission, TX

I was with Sprint right before I began with smart phones, I did not like them. Then I went to ATT, and have been with them for about 8 years. I hate their phone service for problems and questions. It is long, complicated and really oudated. That said, I have found a stand alone office on Mile 3 in Mission, which has a group of young reps which are a joy to know. They are knowledgeable & helpful.

3 years ago

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Michele Stone Florissant, MO

They appear to believe more about the dollar than the customer. I was in the hospital so didn't pay my bill on time. They charged me a late fee of $9. I didn't realize it and was just ignoring it which in turn was an added late fee, and another. When I tried having it removed I was told I could only be forgiven ONCE A YEAR!! I didn't believe the person and tried the next month. I was charged again! I finally went ballistic and wanted a Supervisor. Again I was told the same story, ONCE A YEARONLY!! I than wanted that person's boss because by then they were charging me late fees on the late fees!!! I was told he was in a meeting. I reiterated I didn't care, because I've been dealing with this problem for months, I'm not well, and this needs to be resolved so I'll wait. Send him a text but I can't keep doing this!! The text was sent and all the late fees removed. FINALLY!!! Furthermore, when you call about a problem it's not fixed and you get the same speech, " We'll give you 100 MEGA bytes (or some such type) so you'll have a better reception." That was what they said about why I had to have U Verse. And the same words roll out every time I complain about how bad it is at night

4 years ago