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AT&T Internet

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7.3

Overall Score

LAST UPDATED: April 15th, 2024

AT&T has been providing telecommunications services to people across the United States for more than 30 years. You may have have experience with AT&T as a company dedicated to powering your mobile phone, but they're also a popular TV and internet service provider.

You can bundle phone, TV, and internet plans through AT&T, so if you're in the market for all three, this company may be your go-to ISP. AT&T offers its customers one of the world's largest wireless networks, and it's known for being reliable and strong. The company's large customer base benefits from this wide range of services at reasonable prices that will fit in any budget.

But like all ISPs, AT&T has its limitations: AT&T internet is available in 21 states and offers speed up to 1 Gig. Still impressed? So are we.

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The Good

  • Affordable Prices
  • High Speeds
  • Rural Availability
  • Generous Data Cap
  • Equipment
  • Bundling Options

Affordable Prices

AT&T Internet is a popular choice because they have a variety of packages. These plans prices are based on a one-year commitment:

  • Internet Basic 5 (DSL Plan) — $30 per month
  • Internet 10-100 (DSL Plan) — $40 per month
  • Internet 100 (Fiber Optic) — $40 per month
  • Internet 300 (Fiber Optic) — $40 per month
  • Internet 1,000 (Fiber Optic) — $60 per month

The following disclaimers apply to each of these packages:

Plus taxes. 12 mo. agmt, other qualifying service & combined billing req'd. Incl 1 TB data/mo. $10 chrg for each add'l 50 GB (up to $100/mo). Limited availability in select areas. May not be available in your area. Visit AT&T to check service availability. Actual customer speeds may vary and are not guaranteed. Download speeds are typically up to 940 Mbps due to overhead capacity reserved to deliver the data. Speeds may also vary based on factors including site traffic, content provider server capacity, internal network management factors, and end user device capabilities. For more information, go to www.att.com/speed101

AT&T offers these high speed internet plans through fiber and DSL internet. Internet Basic 5 and 10-100 are DSL; Internet 100, 300, and 1,000 are offered through fiber. Not every service provider can offer the consistent download and upload speeds of fiber-optic internet, so this option could be worth looking into if it's available in your area. And it's also worth noting that Internet 1,000 has an unlimited data allowance.

The price for an AT&T internet package is even more impressive when the customer compares the prices to some of the competing broadband providers. Top-tier internet plans from some other companies can cost significantly more than the cost of AT&T's fiber plans.

High Speeds

If you're like any other customer, you're looking for more bang for your buck. AT&T's competitive speeds for broadband and fiber could impress you, especially given their modest price tag. These packages provide different levels of high-speed internet connection:

  • Basic 5 — Up to 5 Mbps
  • Internet 10–100 — Up to 100 Mbps
  • Internet 300 — Up to 300 Mbps
  • Internet 1,000 — Up to 1,000 Mbps

These are fast download speeds. Customers should understand that these are the maximum possible download speeds, and you could experience slightly lower speeds depending on external factors, like traffic and computer software.

The Internet 10–100 plan is an average broadband speed that will be more than adequate for some customers; however, it may not be available in some areas.

Rural Availability

If the plans above aren't available in your region, you might still have some options with AT&T.

For customers in rural areas, AT&T may be able to provide better data speeds than many competitors through its Fixed Wireless Internet, which uses an outdoor antenna paired with an indoor router to deliver 25 Mbps speeds for $40 per month. And if you want to bump it up to $89.99 a month, you can bundle DirecTV.

Generous Data Cap

One advantage of choosing AT&T as an internet service provider is its generous data cap. With many of its internet plans, AT&T offers a data cap of 1 TB per month. AT&T also offers an unlimited data plan for $90 per month. This is a lot of data, so most customers won’t have to worry about going over the cap. 

Equipment

Customers who sign up with AT&T can receive a modem that also acts as a router, providing Wi-Fi service for their devices. If you don't have your own equipment, this is ideal.

However, you'll pay a $35 activation fee if they perform self-guided setup. For technician service, the installation and activation fee is $99.

Bundling Options

You can bundle your internet with U-Verse TV to save on both. Internet providers typically offer cable TV as well, so this isn't an uncommon feature.

The cheapest package, U-Family TV + AT&T Internet, is $89.99 per month. The internet and TV bundles have an unlimited data allowance, which could be a perk for those who were on the fence about adding TV service to their bundle.

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The Bad

  • Limited Availability
  • Data Surcharges
  • Contract Required
  • Customer Service Complaints

Limited Availability

AT&T does not offer internet service in every state. There are 21 states across the country that have AT&T internet service networks. They are:

  • Alabama
  • Arkansas
  • California
  • Florida
  • Georgia
  • Illinois
  • Indiana
  • Kansas
  • Kentucky
  • Louisiana
  • Michigan
  • Mississippi
  • Missouri
  • Nevada
  • North Carolina
  • Ohio
  • Oklahoma
  • South Carolina
  • Tennessee
  • Texas
  • Wisconsin

If you do not live in one of these states, AT&T is not an option for you.

Data Surcharges

While AT&T offers a generous data cap for most plans, there is an additional charge of $10 per 50 GB of data used past the data cap. This additional charge can be as much as $100 per month. If you choose AT&T, be cautious of how much data you are using, because you may end up with a higher internet bill than you planned for.

Contract Required

If you choose AT&T Internet, you'll have to sign a one-year contract. This might discourage you, because ending a contract early can sometimes result in termination fees which can add up. This will limit your ability to change service options if the need arises.

Customer Service Complaints

Some negative reviewers note that customer service has them feeling like they're being passed between representatives without any solution for an issue. This is a common complaint about many ISPs.

However, not every review expresses this sentiment, and many others praise the patience and knowledge of AT&T representatives.

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The Bottom Line

You can see some clear advantages to using AT&T Internet from our review. AT&T gives most of their customers four different internet plans to choose from. These high-speed access products offer fast internet speeds and a variety of features. AT&T's Internet 1,000 plan isn't the fastest on the market, but if you have 1 TB in data allowance, this should be plenty for any family.

But keep in mind that part of AT&T Internet's terms and conditions there is a one-year contract. This contract can be inconvenient and result in an early termination fee if you need to move or want to change providers. Additionally, the customer will have to pay an extra fee for any overages.

AT&T is a great internet service provider to choose if you are looking for quality internet access and are already utilizing other services from this company.

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Star Rating

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3.9

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1,071 Reviews

Review Breakdown

5 grade

34%

4 grade

22%

3 grade

19%

2 grade

11%

1 grade

13%

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Dickson Joshua

I had the 1 gig fiber installed about 3 weeks ago, fiber is new to the neighborhood. The installation had some hiccups that were resolved within a few days which is fine. The reason I would not recommend this is that you will likely only get close to the 1 gig speed for about 3 hours out of the day. After 12pm, and especially after 3 pm as internet traffic increases my speeds drop from 900+ down to 80-250mbps on average. The potential for 1 gig speeds for a few hours out of the day is completely overshadowed by wild fluctuation in download speeds, during which you will get between 10-40% of what you are paying for. All of this has been with only 1 device connected directly via ethernet. I'll more than likely swap back to our old provider at a lower speed because I'd prefer some form of consistency. Therefore I give it 3 stars

3 weeks ago Edited April 1, 2024

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Osotomilayo

As someone who relies heavily on the internet for work, any disruptions or technical issues can have a significant impact on my productivity and success. Fortunately, with AT&T, those worries have become a thing of the past. From the moment we subscribed to their services, I have experienced nothing but reliable and consistent internet speeds, allowing me to work efficiently and without interruption.

2 weeks ago

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Luke Thompson

We got fiber into our neighborhood and they speed and reliablilty are amazing. The set up was quick and easy and I have never had a problem with the service going out with bad weather.

2 weeks ago

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Nora Mosley

I have used AT&T for almost 20 years with the same phone number and we have always been able to receive our Military service discount. They also gave us an option to bundle all of our internet, cable and phone services which comes at a better price. Thank you AT&T

3 weeks ago

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George 97 North Bergen, NJ

When I started using At&T internet, I got saved from slow and weak internet connections. I can surf the internet very fast and seamlessly. My children play their games online with no buffering or lagging. My wife easily does her online shopping at the comfort of our couch and I work from home over the weekends with no worry of slow internet.

2 months ago

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Kristian Perez Clavell

I used to have other internet company provider and was really, really bad and expensive. Then I tried AT&T with the less expensive service and the change was amazing. I use my internet to work every day as Financial and its really good experience. Since I change, I'd never have any trouble with the internet or the service with AT&T

1 month ago

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Lisa daytonarz

I love the stability of its connection and also it's amazing speed as well but customer service took a while before responding to me the last time i needed assistance

3 weeks ago

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Ayomide

The internet speed is very good without a serious drop in speed for like 2 years now. Their price just feels expensive compared to the other ISP out there but still their services feels worth it

3 weeks ago

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Sharon Glass

I am actually very pleased with the results of this service! The price point is excellent and the service is as good if not better than a major market out there! More customers should switch. I do not do gaming of any kind!

1 month ago

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elenasr1975 Las Vegas, NV

Great connection. When I had them ,- I could always rely on having connection. I have a different provider now and it’s cheaper but I don’t always have the connection that I need.

2 months ago

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Christopher Ryan Winter Park, FL

I got my network carrier from AT&T three years ago and it has been super reliable serving me so well the internet connection is very reliable for me and I got bonuses most times

2 months ago

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Sodiq Ada Ashburn, VA

I love AT&T internet it is very secured for browsing and I like the way 24/7 proactive security is included to stop data threats before they attack and their customer service is amazing

2 months ago

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atokoose taiwo boluwatiwi Lagos, LA

At&t is a company I use in my everyday life from their call service to their internet service and never have they disappoint me in one bit. Their internet service has been amazing and first with very high downloads speed which I wish I can take every where I go. The reason I said that is because I noticed that when I travel to some international countries thier network is unavailable entirely.

3 months ago

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Joseph Decatur, GA

I have bundled my landline and internet with ATT for at least 10 years. They always take care of issues primarily with with the modem. Occasionally an agent comes out Usually issues are resolved between my home and the office

3 months ago

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Arooj Naeem Washington, DC

My AT&T Internet experience has been reliable, providing fast and consistent connectivity. The customer service has been responsive when needed, addressing any issues promptly. The variety of plans caters to different needs, although occasional outages have been a minor inconvenience. Overall, AT&T Internet meets my expectations for speed and customer support.

4 months ago

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Cherie Cole Clifton Park, NY

At & T has been our phone provider for over 20 years. They are by far the best provider I’ve had as far as pricing, customer service and overall customer care. Everyone in my family is on the plan and they have always advised us as to the best plan for us. We’ve never suffered dropped calls or “dead” areas as happens with other providers. I highly recommend At & T.

5 months ago

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Deborah Dyer Hendersonville, TN

We have had AT&T internet for several years. We have no issues with anything. If we have had an issue,I call their customer service department which has always tried to assist me in any way they can. I have even had a technician talk me completely thru a problem on my phone to keep me from having to set up a home appointment that I would have to be here for a service call. All their phone representatives I have found to be friendly, knowledgeable and courteous. We have AT&T Fiber optic for our internet which is really fast and I enjoy very much. We have had other TV satellite companies over the years, but we will stay with AT&T unless something happens that would warrant us to change. The prices are good and why change when it ain’t broke🤣🤣

9 months ago

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Nilsa Gonzalez Dallas, TX

We live in an area where there is only two choices for internet AT&T, and a Fidelity. Sadly, after years of being with AT&T, we have to switch because their download and upload speeds are not compatible with our employer's needs.

1 month ago

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Annie Hickey Ormond Beach, FL

I had had spectrum for 20 years and I needed a change. These guys did a great deal on my Wi-Fi and a cell phone for my son.

1 month ago

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Amy R. Toronto, OH

We have used AT&T for our home phone and internet for about 20 years, mainly because they have been the only available company until recently. I have to call once or twice a year because they continually want to increase rates. There is no consideration given to longevity and loyalty. "Old" customers do not qualify for the specials and deals that are available to new customers. The internet has not been very satisfying. I suppose if I upgraded and paid even more, it would be better, but really? Now that more providers are coming to the area, I am seriously considering switching.

2 months ago

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Otim Jordan Kampala, 102

I made an online order for this service and saved a price plan though services sales team delayed to work on my order but after some time they worked on me. AT and T internet connection also offers a software which detects threats and protects the system from threats.

3 months ago

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Kayla Jean

My family and I have had many problems speaking with their customer service line.

1 week ago

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Tyrone Walton Atlanta, GA

Man. Where to start. Internet is internet some days strong signals some weak but I must admit AT&T has worked tirelessly to keep their service in the running with the competition. The coverage within the home is awesome even if you have several levels in the home. Keep up the awesome upgrades to stay ahead of the competition and bring better services to their current customers.

6 months ago

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Chuck Vaughn Tulsa, OK

I am very satisfied with ATT (Uverse) Internet(DSL). I have been with them for many years and I have a very few problems. The cost is really not bad if internet is bundled with phone. I have always found customer serv. to be easy to deal with and tech support walks me through procedures. When a tech comes to my home they are knowledgeable, friendly, etc. The only downside to the service is that the weather causes signal loss which is unavoidable with satellite. I recently considered switching to cable but after reading the reviews I decided NO!!!! I have very rarely seen so many 0ne Star reviews!

3 years ago

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Drey Greg

AT&T internet provider use to be the best internet provider for me but since last year their service is not stable I even requested for a refund no response until I sent them and an email

3 weeks ago

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jose passalacqua

One of the best and trusted internet providers! Loved the service. Very fast internet. Recommended.

3 weeks ago

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Phill Pomona, CA

If you live in an area with fiber, you NEED to get AT&T internet. It is as fast and reliable as they say.

1 month ago

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Hank Ricardo Winnipeg, MB

I've used AT&T before and really liked it. The customer service was above average and the one time fee of $99 installation fee seemed pretty normal. I moved from the support region and switch over.

2 months ago

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SJ BURNEY Dayton, OH

We have the fiber internet and it is WONDERFUL. The speed is amazing and buffering is extremely rare. Highly recommend

2 months ago

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Sylvia COLEMAN Little Rock, AR

AT&T has a great customer service. And when the repairman come out, the service was Gray. Explained everything about my internet.

2 months ago

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Edgar Hornsby Eupora, MS

I live in a rural area where intertnet service is often interrupted,but out of all my previous providers AT&T has always been consistent,and their cusstomer service is top notch as well

3 months ago

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Debra Haislet Anaheim, CA

We are currently using AT&T for our internet. Most of the time there are no problems. I work from home so I need a reliable internet. AT&T has occasionally dropped the signal which has caused difficulties in my job. Maybe once a week the internet drops out while we are watching TV.

5 months ago

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Emery Dupas

To many technical issues and took to long to resolve the problem.

1 week ago

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Barbara

sometimes service works well other times it dont but when it dont they always help me figure it out

1 week ago

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Ann Meyers Covington, GA

I am currently a customer of AT&T Internet. I love AT&T because they have plans to fit every budget without missing out on essential services. I never have service outages that I have experienced with other internet services. You won't be disappointed.

5 months ago

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Farrell Lockett Houston, TX

AT&T internet is fast and reliable. They ran a promotion that allowed us to upgrade to the fastest network speeds for our area at $10 off the regular price for a year. My wife and I both work from home, stream video content, and surf the web from multiple devices without issue or interruption.

7 months ago

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Marsha Dallas, TX

I like AT&T because they give quality service. They are more expensive than many other companies however they are an ethical good company. I have been a longtime customer and recently asked for a reduction in cost and they found a lower plan that worked in my budget. Life happens and some of us can’t afford what we used to, it’s nice when a company will work with a loyal customer. It shows they value your business and see you as a person. We have a lot of choices these days, I am watching how companies conduct business, it matters.

8 months ago

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Bunny Garlington Weatherford, TX

I had AT&T Internet for many years. I got a DVR when I switched to AT&T. That was wonderful as I saved shows to watch when I am able. I did not get that with my current Internet provider. I cannot recall any outages while I was a customer.

8 months ago

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Martin Rubalcava Los Angeles, CA

I really think AT@T is a great internet provider they have great customer service theirs internet service is delivered by fibre optics great speeds for downloading or streaming video and gaming they also offer a service for people who have low income for ten collards a month I think it is very kind of them to help those who can't afford internet a low ten dollard a month what a great way of them giving back to the community I am very pleased with AT@T and recommend it to my friends and family.

4 years ago

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Cheryl

I'm satisfied with AT&T. The service is reliable and if there's ever a problem that can't be resolved remotely, someone comes to my home almost immediately. I have wondered, however, why NBC streams slowly when no other streaming service is slow. I'm typically not prone to conspiracy theories, but I've wondered if it's not because NBC is owned by AT&T and they're making a case for an upgrade to a faster service.

5 years ago

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Jill Binette Martinsville, IN

We had AT&T Fiber Optics at our former residence. OMG--it was smokin fast ALL THE TIME. Hardly ever any outages. Of course, because of Covid, the home office was born. I could telework, my husband could game and watch a movie at the same time, my mother in law was living with us, streaming Netflix--all three of us operating smart phones. We ended up leaving "the country" where we had it. We live in town now and stuck with T-Mobile 5G. Barf. I miss my AT&T.

11 months ago

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Tom Cooper San Antonio, TX

Coverage in our house is excellent and keeps. us notified when problems arise and when corrected no

1 month ago

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Sean DiMaria

I have been an AT&T Fiber Optic Internet customer for several months and an AT&T Uverse Internet customer for several years. I remain loyal to AT&T for two reasons: customer service and quality of internet. The price is a little higher than Spectrum, but not by much. I rarely, if ever, have any issues with my internet. I cannot recall the last time my internet went out for any reason. My download and upload speeds are the same with my Fiber Optic account (1000 GB p/sec). Whenever I have an issue, I have always appreciated dealing with the customer friendly AT&T customer service as compared to other companies. Overall, if you have AT&T as an option, I highly recommend their internet for its quality, dependability, and price.

1 year ago Edited April 17, 2023

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Marshall Trey Wood San Antonio, TX

I just recently moved to Austin, Texas and I assumed getting internet would be as easy as picking up the phone and essentially say, “I want internet today” and, poof!, it would arrive. Well, not so much. The first company, that shall remain unnamed, was very happy to charge my card and make some beautifully worded promises. Then? They showed up with equipment that looked like it had rolled around in the back of a rusted pickup truck and they needed a place to hide it. My new apartment must have been on their mind. Then? The promised 100 mbps turned out to average in the low 50s. NEVER did a speed test register anything close to 100 mbps. So… I canceled after hours in the phone and a “find the right person” scavenger hunt within the company directory. My neighbor then suggested AT&T. I knew they did phones, but Internet was something I assumed they hadn’t perfected. The day they arrived and install the equipment was literally the same day I called them. When they promised a certain speed for the service, I received roughly 50 more megabytes per second than I needed. I can’t say anything negative about AT&T! They were fast, courteous, honest and affordable. What more could someone ask for in this day and age when things are overpromise and under delivered?

1 year ago

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Jolee Franklin, LA

AT&t has given me excellent service. The only thing I can compare this to is Cox internet. When I was with Cox internet I had problems every week. The internet would not work with Cox. Since I have been with AT&t I have had no problems at all. I can log into my AT&T account and check my internet speed and also reset my computer and my network if I need to. Whenever I did have to call AT&t which was very seldom I always received excellent help. I was with Cox for I believe like 45 years. I stayed with Cox because I heard AT&t was not that good but that is so wrong. I will never go back to Cox internet AT&t has me for life.

1 year ago

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T Timgillis58 Raleigh, NC

I have broadband internet service with AT&T, and I have to say that I'm extremely pleased with it. The advertised speeds are "at least" 25 MB/second download, and they more than meet that. My normal average speed is 30 to 34 MB/second, and my uptime since last November is 100%. The only time I haven't had service is during a power outage, for obvious reasons. I did a self-install, and AT&T shipped the gateway modem to my door and included all instructions for setup. They also sent a customer representative to my residence to assist with the setup, at no cost to me. Since there was a problem with the wiring in my condo, a service technician came out and completed the wiring setup, again at no cost to me. Once that was done the gateway connected and I was on my way. All of this took place over two days, and I had affordable broadband internet up and running. The service has been more than adequate for my needs, which include web browsing, online gaming, and video streaming. I have never come close to reaching the monthly maximum data limit. If you can't get or can't afford cable or fiber internet, I highly recommend AT&T broadband if it is available in your area. Great product, great service, great price.

1 year ago

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Michelle Kathleen, GA

We had a lot of trouble with our previous internet provider. We constantly lost connection. They never sent a repairman out and we spent hours on the phone with them telling us to reset the system over and over. When we switched to AT&T we had connection issues at first and we thought we would be in the same situation, but they worked until they fixed the issue. It took 5 technicians, but they kept on problem solving. It turns out the wiring in our house was messed up. We appreciated all the work they did to fix it. Once that issue was found and rewired, we did not have any more connection issues.

1 year ago

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Colton Kotecki Willowbrook, IL

This is the worst internet I’ve ever used in my life. It often gets overwhelmed and no amount of wifi extenders will save you because it is slow coming into your house in the first place. Rarely do I get download speeds about 20 mbps. Trying to upload something is just completely of the question. The lag when gaming is terrible. Even on Ethernet I sit at just under 100 ping with it spiking to between 400 and 1000 ping often. Id give it 0 stars if I could.

4 months ago

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Verna Lathrop Chicago, IL

I have my phone service through AT&T and have had no problems at all. They provide all the ways to improve their service and are always there to answer my questions

4 months ago

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Michelle Thomas Anaheim, CA

I did like my internet by ATT when I lived in my apartment. They had excellent customer service and I kept the service for years. They are reasonable also.

5 months ago