AT&T Internet

I have AT&T for home Internet service. It is decent, a little expensive, though very frustrating when there is an outage or technical problem. Typically, it takes a long wait time to get through to an agent. Then, the agent pretty much trains you on how to troubleshoot the problem—rebooting, unplugging, moving the router, rebooting again, recite a few mantras, and hope for the best. I don’t work for AT&T and I do not like to be forced into being an AT&T repair person. So, customer service is bad.

I like the quality of service but the prices could be better. I was turned off during the PANDEMIC and that was sad. I also was charged a hefty fee to be turned back on and I would not recommend them because of their lack of support during this unprecedented time.

Took forever to get service transferred from one address to another. Ridiculous wait time and getting things resolved. Then signed up for cable service through DirectTV/AT&T. Was told lower pricing and different service terms than what it really is. Was totally lied to and AT&T will not correct the issue.

I like the service overall, but I have to fight every time my contract ends to just get a decent price. I have to make several different phone calls before I get satisfaction. I just wish they would be honest and offer the best price in the first place

Our architecture firm has used AT&T U-verse internet services for many years. Recently, our WiFi connection failed and we were extremely disappointed with the customer service and lack of concern over the course of an entire work week. The technician that was sent out was overheard calling the main office to inform them that he had no idea how to fix our issue. Our business relies heavily on our internet and your lack of concern and inability to repair the problem within a reasonable timeframe was less than desirable and incredibly frustrating. We tried multiple times to reach the correct department to discuss all of this and appreciate the small credit provided for the loss of service. We are posting this feedback so your team is able to learn from their mistakes and improve your customer service going forward. -TTV Architects, Jacksonville, FL

I have only had AT&T internet for about a week and I am really regretting getting them as my provider. There are two major problems I have regarding the service. The first is that every single day since we have gotten AT&T, including within 30 minutes of installation, our internet has gone down for at least 20 minutes. Currently it is going on 3 hours on the 4th day since install, and they cant get a tech out to fix it til Monday. Secondly is thier 'high speed'. I am paying for download speeds of up to 100 Mbps. My average download speed when doing speed tests has been about 0.9 Mbps. 0.9. Less than 1 Mbps. As an average. One speed test I ran an hour after install gave me a download speed of 0.13 Mbps. Even at best speeds I am only getting 11 Mbps. I would think fiber optic high speed internet should be faster than my old dial up.

Fairly good services received , even if it could be difficult' for certain services to be changed online or at the store , you have to call to change cable channel bouquet , you can not do it in person' or on your computer , they have good application for your devices though

Great customer service, they will always help where you can feel your issue is a priority and will be taken care of the best way. The representatives are always very courteous, respectful and professional.

AT&T has it set up so that understanding what you get is very confusing. I have DSL and my download speed is only half of what AT&T claims. I have a 150 GB limit, then they start charging extra. I don't know if I can get more data for a firm price because they have approx. 15 or 20 different internet service names and it's confusing to understand what you have. AT&T internet is trickery at it's worst. DSL never had data limits in the past, but it's AT&T's way of milking more money from you. I'm tired of the trick crap and confusing nature of the way they present to you what you're getting. They bought DirecTV, a home security company, they have wire phone service, long distance and cell service. AT&T has aquired so many businesses they can't make any of it work right, and then sweeten their pockets with data limits and tricky names so as to make it difficult to understand what kind of internet you're getting.

Have had AT&T from the beginning of internet. However, they are expensive. They provide us 1024 data allowance per month, of which we use less than 40 each month. There is no reduction for light users. Also, had to negotiate to remove "rental" on the internet "box" as we had been paying $4 per month for years; the item had been "Paid" for many times over. Our call allowance is 200 minutes per month. We routinely use less than 10 minutes a month, as my cell phone provider has much better rates, especially international rates.

Sometime unable to connect to server but that is very short lived. Within a few hours it is up and running. I never have waited no more than a day for the service to be back on and good as it get.

One really sweet internet service provider AT&T I love to use AT&t as my phone provider carrier I'm very good service

My bill never the same and always goes up. They’ve giving me many credits. But yet have not received one. Worse company ever. Sales rep new nothing and hung up on me. Going in person again this is a monthly thing. I’m Switching as soon as my phone is paid off.

Don't understand why they charge the same as their competitors. Unless you're lucky to be in an area where they have fiber installed you're stuck with snails pace internet while paying a premium for 25-50mbps download speeds. Would not recommend if other ISPs are in your area.

The service works okay, but the bill pay process was a pain. Setting up auto pay was not as simple as other services I have used and the app for the bill would often forget the cached password, forcing me to go hunt it off the password manager.

Yes, I've had a experience with AT&T of no accountability at all. I began documenting my contacts with them: over 20 since December and at least 4 trips out by a technician. Our service is getting worse instead of better. We are a church that, during lockdown, depends on being able to stream our services on Sundays. However, we can't do that dependably. Today, people trying to watch in real time said it was so jerky and delayed, it was unwatchable. Then, we lost the stream. During the talk by our remote guest (remember, this is lockdown) - the video was not in sync with the sound. A little more information: I have asked for the same technician each time, so the technician would have background knowledge about what has already been tried and can build on what was done before. However, I'm told the company has no control over which technician comes out - this is scheduled by a National Technician Scheduling department. So, they often will start from scratch, not knowing that what they're trying has already been tried. This is a waste of my time and does not solve the problem. The technician is supposed to be able to see the notes left by previous technicians so he will know what was done in the past; however, technicians have told me they did not have any notes. On two occasions, supervisors have promised me that they left explicit notes for the technician about what needs to be done, only to have the technician tell me no notes were left. Twice, when I asked by phone to escalate this case, the person I spoke to said they were going to send out a supervisor with the technician, but both times, there was no supervisor and one of the technician said they almost never actually do send out a supervisor. So, the company was not being honest. There is no accountability at all. I have asked the company to give me one person who will stay on our case, who I can stay in contact with, until our problem is solved, but the company refuses. I am told that, although the company has no control over which technician is sent out, there is only one manager of all the technicians in our area. I asked to be put in contact with that person, but was refused. Actually the person on the phone promised to alert the person to the problems with our account, but I could not be put in contact with the person, nor would the person contact me. I was supposed to take this person's word that he or she would alert the manager, and also trust that the manager would care. There is no accountability at all. Our church depends on the ability to stream during lockdown and the number of congregants willing to try watching the service has dwindled. Three tried to watch today. The viability of our organization is dependent on adequate Internet service and the poor service has jeopardized our organization's ability to continue. Yet, I cannot get AT&T to care and to solve the problem. Our neighbor is having the same problem of poor service from AT&T. AT&T told us that if we added a second account, that might solve the problem. So, we added a second account and a technician came out to install it. When asked, he told us that the service to both modems would be coming in on the same line, but the person insisted that that would still make service better because the modems are where things get bogged down. So, the modem worked for a little while, but then it didn't. Someone came in to "fix" the service to the new modem, then our old modem no longer worked. Someone came in to "fix" the service to that modem and the new modem stopped working. It turns out this is because two modems cannot be on the same line. AT&T must have figured out the problem, because they sent someone out to install a second line, but they didn't attached it to a port. After contacting them again, they sent someone out to attach it to a port. But, as you can see from above the service is even worse than it was before. Trust me, if I had a choice, we would have changed providers. The only 2 other services to our location are a satelite service and another service that uses AT&T lines. All I can do is document. Any other suggestions are greatly appreciated. Our "business" depends on this and such a big company does not care. It is too big and if it is allowed to be the monopoly it is in our neighborhood, then it needs to be better regulated.

So AT&T in my area still uses phone lines! I couldn't believe it when they told me. We did not like the service we had because it was slower than the package we bought. Their excuse was because our home was so far from the box on the street. It was not usable for streaming and working from home. We were happy to get rid of the service as soon as we could.

I WOULD NOT RECOMMEND SERVICE WITH THIS COMPANY. I work from home and depend on my internet service for my livelihood due to Covid. My internet has been down for TWO WEEKS. They said it was an issue with my router and shipped me a new one and I still have yet to receive it. Every time I call it it’s just more empty promises of when my equipment will be delivered. This company has made the last two weeks of my life a living hell due to stress and having to literally go to the gym to be able to work. And nobody seems to care or actually do anything to take care of the situation. DO NOT GO WITH THIS COMPANY IF YOU ACTUALLY DEPEND ON INTERNET SERVICES.

I just canceled AT&T after paying my bill three days ago and was told I would be required to pay an additional month of service because they had sent another bill to me yesterday and even though I would not need their service or want their service, they will not stop service at my request, but at their convenience. Tasha (who was very nice and apologetic) said they started this practice in 2019 and there is no proration and always another bill after cancelling service with AT&T. This is terrible customer service and I would highly suggest finding another provider - the signal is not sufficient for any home larger than 1500sf anyway - even with a booster(which is why I cancelled).

Had an issue that took 10 phone calls and 7 technicians to finally figure out it was something silly and small, caused me all types of issues and as I work from home cost me time and money. When I asked for some type of recompense I was told 32.27 cents was all that I could be offered. I said fine begrudgingly. My next bill they added back the discount. That was so speciall!!

The service with At&t has been great. Until just recently due to the Covid 19. More people are at home. Therefore more use of internet. Wifi seems to be a bit slow at times.