Name: AT&T Internet
Rating: 3.9

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Cayla robinson Sandy, UT

Love this server. I can get service literally anywhere and the internet is always super quick! The price is very affordable and if there is ever an issue the customer service is very on top of it and helpful with any questions that may arrive ! Really recommend!

5 years ago

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Kymberlee Yack Orem, UT

we've had AT&T for just barely over a year now and love it! our internet speed is great and it doesn't lag out or take forever like some. It's been great for my family and the pricing is very affordable.

5 years ago

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Kathie Bowman Lakeside, CA

I have internet through AT&T and would recommend to anyone. It is always so fast and I never have an issue with it. The customer service is always very helpful if I have any questions and just a call away

5 years ago

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Derrick Lubbock, TX

I got quoted for one price with AT&T and charged something much higher, and that really bothered me. But the customer support was helpful in getting the price back where it should have been. Their prices are certainly on the high end, but their service has been dependable (besides the pricing error).

5 years ago

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Sally Albright Crestwood, KY

Honestly, I don't love AT&T internet. Great phone service. I would recommend them for all cellphones. But the in-home internet package I received was painstakingly slow. As a young person, a strong internet connection is essential to existence and AT&T made coding websites and watching Netflix impossible, but the internet, phone, and cable combo was convenient and installation was seamless.

6 years ago

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todd johnson

i like the fact that it offers many channels of different interests but for billing i have had many issues with at&t

2 months ago

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Tom Cooper San Antonio, TX

Coverage in our house is excellent and keeps. us notified when problems arise and when corrected no

4 months ago

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Joe Baker Utica, MI

Great service with Fiber. Love the TV service thru direct tv. Also, $300 grift card.

5 months ago

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W. H. Longview, TX

If you like periodic disruptions and billing dates that change along with different service fees from month to month, then this is your company. Or, just say no. The company is too top heavy with vice presidents who need big salaries so they don't pay much attention to their customers.

7 months ago Edited December 4, 2023

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Joshua brown Marion, IA

When we had their phone in internet, they never told us that they didn't have any type of support here in our area. Then when we decided to switch they wouldn't unlock our numbers.

7 months ago

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Playa Del Carmen Eats and Drinks Cancún, ROO

This service was paid for by my employer so I have nothing bad to say about it. I was very pleased with the service after all and it was free.

1 year ago

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Jane Milton Reidsville, NC

Great Coverage- 5G Is The Best For Clarity And Speed. Quick To Fix Any Kinks Or Tech Problems. At&T Is A Great Company For Your Internet.

2 years ago

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Kathy Brassfield Oklahoma City, OK

I was completely lied to about the rewards card. I’ve been patiently waiting and was finally made aware that it’s expired. I was supposed to receive an email or a message in the mail but nothing. I paid my bill faithfully for a year only to find out that I’d be lied to. I’m not sure how a company can be so dishonest. I feel like I was cheated out of it bc I trusted that I’d get the email or letter. The gift card that’s promised is such a deception. AT&T has no plan to actually honor the advertisement. Don’t trust this company to be honest with you.

2 years ago

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Luke Swierczynski Franklin, MI

Don't understand why they charge the same as their competitors. Unless you're lucky to be in an area where they have fiber installed you're stuck with snails pace internet while paying a premium for 25-50mbps download speeds. Would not recommend if other ISPs are in your area.

2 years ago Edited November 30, 2021

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KLF Fort Worth, TX

Mostly positive but introductory prices increase by a lot when the initial service periods end. We have not required any service or repair in 2+ years.

3 years ago

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G S Fort Worth, TX

I have been using AT&T internet at home for over 5 years , and I feel its a great value and the service has always been reliable

3 years ago

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Kirat Society Texas Euless, TX

a t & t - internet is really really reliable and popular in US society in these days. It will gives us 100 % satisfaction.

4 years ago

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Jim Weir Fort Worth, TX

Excellent I have been with AT&T for over 20 years and truly have never had any problems that couldn’t be resolved with a phone call.

4 years ago

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Melanie Anne

I am basing this one fact that when I had x finity it was crashing nearly every three days and streaming was nearly impossible. With Att this hasn't happened as much

4 years ago

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Joan

ATT does not have high speed internet in my area. We are only able to get DSL where I'm at. If you drive 11 miles notheast of me , they have uverse in town . I have had DSL since 2000 with no upgrade in speed. The only good thing I can say about ATT is they do accept the access program for the low income.

4 years ago

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John Schelling Greenwood, IN

I wish I could give this company 0 stars! Their internet is absolutely garbage along with the corporate office! Had a technition on the phone with me after he left my home saying he was standing in front of the problem and was told he was not to fix it that they would send someone from corporate office out to take care of it, well here we are 5 days since that ticket was opened and no answers and customer support says they dont have a timeline of when it will get fixed! Absolutely ridiculous, DO NOT USE THIS COMPANY!

4 years ago

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Emily Tallahassee, FL

Fast, and efficient internet. I have never had any problem with my internet service AT&T is very good at customer service.

4 years ago

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Hilary Seaside, CA

Not only was AT&T account a long and stressful process now my account is slower than molasses! There should be no reason for this because I have used virtually none of my date! When looking for help found very little options and when looking to leave a review could not find an option to do so on their site (probably because they would have so many negative reviews) will start looking for a different provider tomorrow!

4 years ago

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Melvus San Diego, CA

The internet is decent at times but the customer service is horrible! No one ever understands what you are asking for. I had to wait almost 2 months to get my internet moved, I moved 3 blocks away from my old address. They made me go to the city offices, county and post office just to tell me they needed someone to come out and verify the address anyways. The technician came out and never notified anyone about approving it and i was without internet for longer. They stated that they only offer slower internet at the same price, and still charged me for the month my internet was not connected.

4 years ago

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classicrun Greenville, SC

I have an AT&T Internet for over a year. I have had problems with inconsistent speed and dropped Internet since day one. I complain and they send someone out who then says they don’t know how to fix it and leaves. Over the phone they admit that I have problems. The tech shows up and says the people on the phone are lying and don’t know how to fix it. I lose Internet both Wi-Fi and ethernet. The fool today showed up chewing tobacco and spitting into a dip bottle in my home. He admitted he had no idea how to fix it and left. Tomorrow I call spectrum.

4 years ago

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Casey St Louis, MO

Your customer service call center is the absolute worst thing I’ve ever dealt with. Your representatives provide no information, there is a 10 second delay for each response, it’s almost like I am speaking to a computer. Every time I have called they put me on hold, transfer me five times, and gently avoid my questions, while pretending to search for simple answers. Your company is terrible, and I will be cancelling my service for GOOD once my contract is up.

4 years ago

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Nancy J Fitzgerald

They are horrible! I was promised one price and it was never the promised monthly price, I have to call every few months and within the last four (4) months I spent 3.75 hours on hold or speaking with AT&T and the problem was not resolved.

4 years ago

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Jeff

I used to like AT&T on account of their service and customer support. Unfortunately the two aspects that led me to AT&T are now having me search for a new provider. btw, I've been with AT&T for over 11 years.

4 years ago

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Livingston Southaven, MS

AT&T has fallen in service as an overall company. My husband has been with AT&T for 15 years. We transferred our service to a new house and have been given 9 reschedule dates within a month and a week. Tech support never comes as scheduled. They offered us phones and discounts. We declined their offers and only want service. What happen to on time service to the customer?

4 years ago

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Jeff Saint Augustine, FL

I am only giving a star, because I cannot leave 0 stars. Customer service non existent. Have been without internet for 2 days, and each time I talk to the automated system or the “supposed” representative on the Live Chat, I get a different excuse and a different message. Still have not received an answer as to how to fix my issue, nor when I can expect someone to actually tell me when my service will be restored. Unfortunately, only service provider in my area, and they known it. Let me reiterate...find another option for your internet.

4 years ago

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Vivian

I don't care for this internet provider. The problem is they have gobbled up so many of the other companies and took over. Rhere customer service is garbage . I have been transferred up to 11 times in a period of 2 hours because they connect you to the wrong dept.. Plus the language barrier is nuts!!

4 years ago

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Doug Morgan Blue Springs, MO

It has been reliable for the most part but prices keep increasing and it is ceasing to be worth the price. Will be a lot of effort to change everything but am very much considering it.

5 years ago

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Irene

I liked the ability of them being able to with my permission get into my computer and fix issues. I never had problems with AT&T

5 years ago

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John San Antonio, TX

shows recording start at time schedule, not at time show actually starts. Program will stop I get message:DVR has lost connection with TV, please check connections. I have WiFI ! Ridiculas! finally replaced DVR unit, FED UP, am switching to Google Fiber- $100+ less monthly.

5 years ago

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Amanda G.

They're fine. I live in a small town, out in a "rural neighbourhood" so it's slim pickings. Spectrum is usually not available and Hughes Net sucks.

5 years ago

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Christian Folsom, CA

Their customer service improved which was why i left them in the first place. As far as internet goes i pay for the second highest speed and it is way to slow and spotty for what i am paying. I'm currently looking to replace them

5 years ago

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Ronnell Sandy, TX

Nothing out of the ordinary, addition of the Inhouse expert during installation of the internet home service, improve and be more upfront with pricing

5 years ago

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Mike Sweetwater, TN

Good experience for the level of service we selected. We like the customer service, consistant billing and overall service

5 years ago

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Maria Brown-Jimenez

Internet is very moody. I would switch if I could find something decent at an affordable price. I would like to get out of the contract, but fees are high....I like the On Demand and the ability to record shows and watch later.....

5 years ago

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KG

I've had no problems with my service. Only thing and sure everyone feels this way about their provider, they are over priced and every single request is an upsell.

5 years ago

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JOSE

Spotty service, staff at their office needs more direct training, it needs to be less cheap with entering customers, they need to install seating for thise waiting for service

5 years ago

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Christopher

I pretty much like all except the fact some things download slower and we have temporary disconnects from the internet for no apperant reason. I wish my downloads were faster.

5 years ago

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rose

For the price I pay I should be geting a faster speed. Had to call several times about this issue. Would like to switch but I have my cell phone, landline and Direct tv all bundeled.

6 years ago

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KMS Overland Park, KS

Inconsistent speeds and service quality plague AT&T U-Verse. When it's good, it's very good. But when the cheap routers have problems, it's nearly impossible to contact the company.

6 years ago

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Mark Webb Rockford, TN

ATT has always been available to listen to any problem I have had in the past. They were very quick to act on my problems

6 years ago

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Kenneth Okerlund Orem, UT

Used to use this service until I finally got so frustrated with it that I had to switch. I was constantly told that I was getting the speed for which I was paying for which was absolutely false. With one device linked in and it being connected via Ethernet, I should be getting pretty close to the promised speed but wasn't anywhere close. They only would offer to upgrade my package to upgrade my speed instead of just getting me what I was paying for.

7 years ago

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Sharon Berger Austin, TX

We rarely have interruptions or outages and the speed is amazing! We’ve been very happy with our internet. I do wish internet cost less to have though!

9 months ago

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Suzette Dewey Indianapolis, IN

Switched to AT&T after they talked me into. Said they had their service in my neighborhood. After installing found out they were incorrect. Service was like dial up. They had cut my Xfinity cables when they did their installation so had to pay Xfinity again to install new to switch back. When AT&T reps approach me now. I tell them I had a bad experience and could not try again. Feel they don’t educate their reps that are at the different stores promoting their services and would not recommend them as your internet provider.

10 months ago

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JK Morgan Converse, TX

The Internet is constantly kicking me off my service. 1000mpb. I was told I have enough broadband for 14 devices. I work from home using the internet. Household of 2. At most my work computer 2 phones and 1 tv are running

11 months ago

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Benjamin Milligan Dennis, TX

Had both AT&T DSL and then later Fiber. Fiber is awesome. Very fast and competitively priced. The DSL was fine, but a bit expensive and certainly slower.

11 months ago