Name: AT&T Internet
Rating: 4.1

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Vince Gonzales Dallas, TX

I thought AT&T was quality service in town and out of town but from being a customer that is definitely not the case! Dropped calls slow internet all the time! I already moved one line to a competitor for a lot less and just as good service! One of my biggest complaints is customer service! First its very hard just to hmget through the automated process then the representative barely speaks English and 9 times out of 10 they can’t comprehend what you are needing!

1 year ago

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David Adrian Morales Weslaco, TX

I had At&t internet and it wasnt that great. Service availiblity wasnt always good so it didnt work. I did not like that they used the phone jack for the modem. It eventually got upgraded to coax cable but that was at an extra charge.

1 year ago Edited May 22, 2023

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Darlahh L. San Antonio, TX

Never no problems with being a customer with them. It's fast and reliable service. No problems at at all. Keep up the amazing customer seevice!

1 year ago Edited November 7, 2023

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Christi Elizabethtown, KY

Wish I could still have this internet. I no longer live where it is available and I miss the reliability of it from having it before.

1 year ago

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Sydney Abbott San Diego, CA

I have never had any major issues internet wise. I’ve used them for over 4 years and I think the internet has been down only once.

1 year ago

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Kami T Pickens, SC

Best 5G internet service where and when I need it! I love that my internet runs smoothly during high demand times as well as lower demand times!!

1 year ago Edited April 5, 2023

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dogeatdog12345

Terrible terrible terrible. Slow unresponsive, often congested and the internet speed paid for 800mbs was actually 70-90 on the actual device test. The customer service is outsourced through the Philippines. The conversation is very hard to understand. Not there fault the customer service. Its AT&T's fault. Why outsource when people need jobs locally.

1 year ago

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T McLean Boiling Springs, SC

I really liked how "at&t access" the program they offer for the ACP and people in poverty who can't usually afford any other internet service was basically one of the first companies to pick up and Esp advertise it as well.

1 year ago

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Hyler Doobee Athens, TN

I love the fiber optic internet service, with its high speed and easy connection , but I don't appreciate the cap put on data towards the end of the billing cycle.

1 year ago

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Bryce Coonce

The rating is a 2 star mainly due to their customer service and lack of services provided. I have tried them twice and both times was not great to say the least. I NEVER received the speeds they advertised to me and getting ahold of customer service was very difficult.

1 year ago

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Shamika Langley Mesquite, TX

Pretty good service overall. When there is a storm it might shut down but other than that we are happy with our service.

1 year ago

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Margaret James LA

I enjoyed the service I had with AT&T , but it was pricey. I couldn’t get used to spending a lot on internet just not worth it. For the price they were charging there were other internet services more competitive

1 year ago

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Jenny MacLarty Austin, TX

I have had At&t phone services for over 15 years. They have jumped their prices and changed plans and not talked to their customers about it. Denied the actions. They give discounts but tack on fees left and right, and change prices mid-bill. I wouldn't advise this to be the first choice for the internet.

1 year ago

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Shantel Palomino Wickliffe, OH

They are always willing to help,and service is always on time very nice customer service team never a bad moment thank you

2 years ago

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Holly Holmes Washington, DC

AT&T is the best internet provider in my area which is rural and in the mountain Foothills. Their being the best still isn't very good. It has slow speeds and buffering most nights.

2 years ago

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Jacqueline Mertins Lorena, TX

I previously had AT&T and was very happy with them. They were not available at my new house with high speed. Wish they did.

2 years ago

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D

Excellent speed and responsive customer service. Had internet for almost 10 years and never had a problem once of any kind.

2 years ago

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Matt Harvey Minneapolis, MN

Service was okay, customer service was okay. Quality of the package they offered was okay. Not my fists, or even 3rd choice. But there were only two choices where I lived and AT&T was the best of the two.

2 years ago

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Amarie Rodriguez Houston, TX

AT&T has good service, never had any real technical issues, however there prices are way to high. Unless you bundle They’ve made it impossible to stay with them after a promotion.

2 years ago

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Joni Davis Burlington, NC

ATT is a great company. My internet and WiFi service are great. The techs are professional and courteous to the customer.

2 years ago

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Rachel Porter Chicago, IL

I've had AT&T for hotspot internet, DirecTV, and regular internet and wifi. I always experienced frequent interpretations in all these services and wouldn't get much help from Customer Service or the Billing Depatment. As far as I can help it, I will not ever get AT&T ever again.

2 years ago

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Brandy Allman Salisbury, NC

I had this service a few years ago when I moved out on my own. I enjoyed the service & the price stayed the same as they said for the entire year.

2 years ago

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Gisele Sasser New Smyrna Beach, FL

I used AT&T before and was very pleased. Unfortunately, they do not service my present location. If they ever do, I would switch immediately.

2 years ago Edited August 3, 2022

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Walter Brawner Oak Park, IL

I always have a good connection with them and my cost stays the same every month and BTW I just got a discount from them for life. LOVE THEM

2 years ago

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Demetrace Williams Milwaukee, WI

ATT is a rip off the internet service is trash. I had to buy an extender, just to get a better internet service upstairs in my house. That was a extra $50.00. Overall, they are expensive and the range is poor.

2 years ago

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Ben Tolsky Wilmette, IL

While it’s difficult to deal with them over the phone, they’re internet has been pretty reliable and with fiber is incredibly fast.

2 years ago

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M. Nielsen South Bend, IN

Strong service and great customer service they are always there to answer questions and understand and resolve your issues.

2 years ago

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Cindy Barber Tulsa, OK

While this was the pricier version of internet, I also never had any outages and it was the only option I had in the area I was in.

2 years ago

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Elisabeth Earhart Joplin, MO

I found it difficult to contact AT&T about any problems. Unless you have phone service with them they won't accept your call. Even if discontinued, they won't answer. They get you to sign up for their television service then won't accept your calls to cancel.

2 years ago

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Amrit Nandrey Franklin, TN

I have AT&T Fiber for 7+ years now and am extremely happy using same. It is very reliable and offers same upload speed as download.

2 years ago

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Gustavo Adolfo Gonzalez Franco Hialeah, FL

They make sure you get thousands of calls if you travel outside the country so you have to pay or acquire more data. Once they tried to charge me 900+ then 600+. Never paid none of them. But besides this, is a great company.

2 years ago

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Terri Bullhead City, AZ

AT&T Worked well for being up in the desert, intermittent disruption due to streaming issues. Overall a good service at a fair price

2 years ago

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Noureddine Lalami Oakley, CA

AT&T offer several Internet plans with reasonable prices and good customer support. However, after trying them even their best plan is not fast enough for today's connected world.

2 years ago

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preston wilder San Antonio, TX

My 4 stars is because of the billing issues. The service is great the speed is great and the pricing beats any others for the speed. Highly recommend if available to you!!

2 years ago

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Mary Ringo Bryan, TX

Watch for the door to door sales man. First they tell you about new lines being put in, that never comes, then you have1 month of service to see if you like it, no, they take the money out of your account within 3 days and then argue with you about getting it back. Customer service is the worst I have ever seen, argumentative and condescending and a little hard to understand. The absolute worst.

2 years ago

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Giovana Pinckney Charlotte, NC

There are only so many internet companies to choose from and unfortunately, they know that. The customer service is OKAY and the actual service is OKAY. They care about money first and customers last. Employees are not all trained the same and will all give you different information.

2 years ago

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Thais Copeland Satsuma, AL

I had their service for only three days, and had to call them come and get your equipment. Th e internet service was not worth for my money. It was slow as malaises. The same was for the cell phone, I had to dropped them, because I was not getting a good connection and the calls kept dropping. So to the person reading this, do your research about the best service provider in your area before you sign the contract. Also the customer service was not the best ever. So good luck.

2 years ago

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Snapper Rogers Indianapolis, IN

We had them for a year and I can't remember one time that our service was down or it would not stream. They have excellent internet.

2 years ago

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This Girl San Francisco, CA

I love AT&T internet because it is affordable and the WIFI comes with it for Free so I can power more of my Grandkids Gagits

2 years ago

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Cindy Meens Houston, TX

Coverage everywhere even places you wouldn’t think could have internet. Fast and secure. Dependable service with great apps. I loved this service!

2 years ago

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Ashley Stoker Plano, TX

I loved ATT internet when I had it before I moved. The speeds were very reliable and the price was a great value. I wish they serviced my area.

2 years ago

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Jack Rein Sparta, WI

I use AT&T internet hot spot in northern Wisconsin. The service and speed are better than the only other service in the area.

2 years ago

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Wendy Shaw Queens, NY

Affordable pricing. Great customer service. Easy to access my account and pay my bill. Definitely refer friends and family!!!

2 years ago

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moujib ceesay Lexington, KY

They are the best and reliable, they have the reception . The customer service is great . They have good discount and offer great services.

2 years ago

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Kristie Jones Murfreesboro, TN

Not very happy. Recently they switched me to the AT&T Fiber and it drops signal on everything we have daily. I have called and reported it several times and all they say is “We e no problem on our end” and that’s always the end of it. I’m not happy with it at all.

2 years ago

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Megum Povsha Bozeman, MT

The service is reliable and the price is better than Verizon. The mobile app is user friendly and it’s easy to get a hold of an actual person when calling customer.

2 years ago Edited February 23, 2022

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Kynesia P. Fort Worth, TX

I highly recommend AT&T Internet. I have been a customer for almost 10 years. Their service is reliable and I have not had any issues.

2 years ago Edited August 3, 2022

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Alex Gohlke Franklin, MI

AT&T internet is amazing! The fast download speeds I get left buffering and lag in the past, while gaming and streaming movies and television shows.

2 years ago

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A 1 San Antonio, TX

Hit and miss all in the same day. I have AT& T only because it’s the only other other option aside from Time Warner. Supposedly, I have one of the fastest speeds now but it performed better before I upgraded my speed.

2 years ago Edited July 25, 2022

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Flora Canal Winchester, OH

This is by far the best internet company especially for home wifi . The price is very affordable. $59.99 for 25 Mbps. Great customer service

2 years ago