Name: AT&T Internet
Rating: 4.0

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L Hill Chicago, IL

Amazing service that is highly secured which is excellent and makes my whole family feel a lot safer using the internet. Tech support from AT&T is very hardworking courteous an knowledgeable, whether in person or over the phone. Excellent speed for the amount we pay also easy to follow troubleshooting tips on increasing speed, connectivity, or buffering issues that may arise.

2 years ago Edited July 20, 2022

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Cynthia Landing Forest City, IL

AT&T internet services worked well for me my signals stay strong which I depend on my internet services for other things in my home like streaming tv’s, security system and my cellphone. The customer service was polite, patient and clearly knowledgeable if you experience a problem unfortunately I’m saddened to where I moved which is in the rural area their service isn’t offered otherwise I will be a customer of theirs today

2 years ago Edited January 3, 2022

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debby fronke Gurnee, IL

I had not had wifi for years I simply had no money for it...and when I did at&t turned my life around!! They offered me a 10$ program for low income,I have had the router for 9 mos.not one single time has it gone off,its near flawless...i can use it as much as I want and because of having it I was able to hook up my roku to have alot of channels to stream...customer service has been great ,and made it so easy each month to pay online,they even cut me a break a few times when I was late with payment..I simply love at&t!!

3 years ago

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Lisa daytonarz

I love the stability of its connection and also it's amazing speed as well but customer service took a while before responding to me the last time i needed assistance

7 months ago

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Andrew Neal

I live in a remote area. Internet is something that has to be trucked in. The new ATT air, or football as I call it is great. Sure fast and I have yet to have it go down. Good job ATT

3 months ago

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Ayomide

The internet speed is very good without a serious drop in speed for like 2 years now. Their price just feels expensive compared to the other ISP out there but still their services feels worth it

7 months ago

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Kevin Ortiz

Very reliable service one of the issues that I had was that it was becoming too expensive for what I was actually receiving. When I made analysis comparing other similar services from other companies, I figure it out quickly that I was overpaying for it Internet service coverage. Customer Service is great and the reliable service was a plus

1 year ago

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Chase Victorson Yonkers, NY

AT&T internet offers a comprehensive range of plans with varying speeds to suit different needs. Their fiber-optic network ensures a fast and reliable internet connection, ideal for streaming, gaming, and large downloads. The customer service provided by AT&T is generally commendable, with responsive representatives who strive to resolve issues promptly. However, they do have occasional inconsistencies in speed and reliability, which can be a downside for those seeking a consistent and uninterrupted online experience.

1 year ago

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Mario Martin Montgomery, TX

I've recently moved away to an area that does not offer the quality and reliability that I had experienced for many years with AT&T Internet and my current experience with a "competitor" is like "night & day". What I wouldn't do to have my peace of mind that came with AT&T Internet fast internet service and reliable technical support services.

2 years ago

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Fr. Ron Nuzzi Chicago, IL

I have AT&T for home Internet service. It is decent, a little expensive, though very frustrating when there is an outage or technical problem. Typically, it takes a long wait time to get through to an agent. Then, the agent pretty much trains you on how to troubleshoot the problem—rebooting, unplugging, moving the router, rebooting again, recite a few mantras, and hope for the best. I don’t work for AT&T and I do not like to be forced into being an AT&T repair person. So, customer service is bad.

3 years ago Edited July 19, 2022

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C Shaw Clarkston, GA

I like the quality of service but the prices could be better. I was turned off during the PANDEMIC and that was sad. I also was charged a hefty fee to be turned back on and I would not recommend them because of their lack of support during this unprecedented time.

4 years ago

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Amanda Hastings, MI

Took forever to get service transferred from one address to another. Ridiculous wait time and getting things resolved. Then signed up for cable service through DirectTV/AT&T. Was told lower pricing and different service terms than what it really is. Was totally lied to and AT&T will not correct the issue.

4 years ago

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Michele Germain Green Bay, WI

I like the service overall, but I have to fight every time my contract ends to just get a decent price. I have to make several different phone calls before I get satisfaction. I just wish they would be honest and offer the best price in the first place

4 years ago

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Rachel Noel Jacksonville, FL

Our architecture firm has used AT&T U-verse internet services for many years. Recently, our WiFi connection failed and we were extremely disappointed with the customer service and lack of concern over the course of an entire work week. The technician that was sent out was overheard calling the main office to inform them that he had no idea how to fix our issue. Our business relies heavily on our internet and your lack of concern and inability to repair the problem within a reasonable timeframe was less than desirable and incredibly frustrating. We tried multiple times to reach the correct department to discuss all of this and appreciate the small credit provided for the loss of service. We are posting this feedback so your team is able to learn from their mistakes and improve your customer service going forward. -TTV Architects, Jacksonville, FL

4 years ago

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Ryan Woodstock, IL

I have only had AT&T internet for about a week and I am really regretting getting them as my provider. There are two major problems I have regarding the service. The first is that every single day since we have gotten AT&T, including within 30 minutes of installation, our internet has gone down for at least 20 minutes. Currently it is going on 3 hours on the 4th day since install, and they cant get a tech out to fix it til Monday. Secondly is thier 'high speed'. I am paying for download speeds of up to 100 Mbps. My average download speed when doing speed tests has been about 0.9 Mbps. 0.9. Less than 1 Mbps. As an average. One speed test I ran an hour after install gave me a download speed of 0.13 Mbps. Even at best speeds I am only getting 11 Mbps. I would think fiber optic high speed internet should be faster than my old dial up.

5 years ago

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Sylvain Goessens

Fairly good services received , even if it could be difficult' for certain services to be changed online or at the store , you have to call to change cable channel bouquet , you can not do it in person' or on your computer , they have good application for your devices though

5 years ago

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Simone Boothe Brooklyn, NY

Great customer service, they will always help where you can feel your issue is a priority and will be taken care of the best way. The representatives are always very courteous, respectful and professional.

5 years ago

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Robert Stroupe Conway, AR

AT&T has it set up so that understanding what you get is very confusing. I have DSL and my download speed is only half of what AT&T claims. I have a 150 GB limit, then they start charging extra. I don't know if I can get more data for a firm price because they have approx. 15 or 20 different internet service names and it's confusing to understand what you have. AT&T internet is trickery at it's worst. DSL never had data limits in the past, but it's AT&T's way of milking more money from you. I'm tired of the trick crap and confusing nature of the way they present to you what you're getting. They bought DirecTV, a home security company, they have wire phone service, long distance and cell service. AT&T has aquired so many businesses they can't make any of it work right, and then sweeten their pockets with data limits and tricky names so as to make it difficult to understand what kind of internet you're getting.

5 years ago

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Fran P.

Have had AT&T from the beginning of internet. However, they are expensive. They provide us 1024 data allowance per month, of which we use less than 40 each month. There is no reduction for light users. Also, had to negotiate to remove "rental" on the internet "box" as we had been paying $4 per month for years; the item had been "Paid" for many times over. Our call allowance is 200 minutes per month. We routinely use less than 10 minutes a month, as my cell phone provider has much better rates, especially international rates.

5 years ago

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Lynda David

Sometime unable to connect to server but that is very short lived. Within a few hours it is up and running. I never have waited no more than a day for the service to be back on and good as it get.

6 years ago

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elenasr1975 Las Vegas, NV

Great connection. When I had them ,- I could always rely on having connection. I have a different provider now and it’s cheaper but I don’t always have the connection that I need.

9 months ago

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Christopher Ryan Winter Park, FL

I got my network carrier from AT&T three years ago and it has been super reliable serving me so well the internet connection is very reliable for me and I got bonuses most times

9 months ago

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Sodiq Ada Ashburn, VA

I love AT&T internet it is very secured for browsing and I like the way 24/7 proactive security is included to stop data threats before they attack and their customer service is amazing

9 months ago

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Otim Jordan Kampala, 102

I made an online order for this service and saved a price plan though services sales team delayed to work on my order but after some time they worked on me. AT and T internet connection also offers a software which detects threats and protects the system from threats.

10 months ago

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Terry Stone

Love AT&T internet service, always fast, and always reliable.

3 months ago

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Ann Meyers Covington, GA

I am currently a customer of AT&T Internet. I love AT&T because they have plans to fit every budget without missing out on essential services. I never have service outages that I have experienced with other internet services. You won't be disappointed.

1 year ago

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Farrell Lockett Houston, TX

AT&T internet is fast and reliable. They ran a promotion that allowed us to upgrade to the fastest network speeds for our area at $10 off the regular price for a year. My wife and I both work from home, stream video content, and surf the web from multiple devices without issue or interruption.

1 year ago

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Marsha Dallas, TX

I like AT&T because they give quality service. They are more expensive than many other companies however they are an ethical good company. I have been a longtime customer and recently asked for a reduction in cost and they found a lower plan that worked in my budget. Life happens and some of us can’t afford what we used to, it’s nice when a company will work with a loyal customer. It shows they value your business and see you as a person. We have a lot of choices these days, I am watching how companies conduct business, it matters.

1 year ago

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Bunny Garlington Weatherford, TX

I had AT&T Internet for many years. I got a DVR when I switched to AT&T. That was wonderful as I saved shows to watch when I am able. I did not get that with my current Internet provider. I cannot recall any outages while I was a customer.

1 year ago

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Carlos Gonzalez Dallas, TX

been Customer with AT&T for over 25 yrs and we've had our ups and downs, but ultimately, we have worked it out together. Overall I’m pleased with service; however being a rural area tower connection is difficult to access.

1 year ago Edited July 27, 2023

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Joy Deltona, FL

I've had AT&T internet for 4 months now and they have already upgraded my system to fiber optics. Only took the tech about 2 hours and have not had any issues so far. And I was told my bill may actually be a little less now. I haven't gotten my new bill yet but every little bit helps

1 year ago

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Ilspbeth Bruce

so so so so expensive! i had been online and signed up when i received the hardware i was charged $150 for the equipement. when i tried to return it and cancel the service they never credited me back for any of it and i have fought for years to get it taken off of my credit history!! make sure you ask about the costs up front and never let them send you anything that you are not prepared to pay for.

1 year ago Edited April 11, 2023

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Amanda Wilson Charlotte, NC

I like AT&t internet because it was fast reliable and they even come out and put all the equipment and for free the thing I didn't like about them was they charged me for the box and equipment afterwards which they should have added it to my bill every month so that's why I didn't like that but otherwise they were a good service

1 year ago

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Alyssa Hicks Springfield, MO

Been accustomed for almost 4 years now and I can't complain everything is always been pretty good I've only had to have them come out to fix that Wi-Fi like one time any other time it's been an easy fix for the app on my phone and we

1 year ago

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Angie Martin Cherryville, NC

I have been an AT&T internet customer for over 15 years. I have always had a great experience with it. When I’ve had service issues they were always handled quickly and the technician, (when needed) was always professional and kept me informed. I’m also very satisfied with the price I pay for my service too.

1 year ago

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Delphine Short Houma, LA

I've been a AT&T customer for years now and all I can say is I love my service. If I've ever had a problem I called and someone was always ready to help me and if the problem couldn't be fixed by troubleshooting they set up an appointment for tech to come out. I haven't to many problems that couldn't be fixed by troubleshooting. Thank you AT&T

1 year ago

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Alex Indianapolis, IN

Got symmetrical gigabit fiber. Received symmetrical gigabit bandwidth (within tolerances) 24/7! My biggest problems are with regard to their incentive structure. There are all kinds of hoops to jump through and deadlines to beat if you are to receive those attractive offers. You must in many cases wait weeks for a snail-mailed offer code that is easily lost in transit or tossed as junk mail (which it seemingly deliberately resembles). Customer service has difficulty explaining charges, and the lag in chatting is so severe that you're better off just calling in and waiting. Another complaint is for those who prefer to manage their own firewalls, ports and so on. There is no such thing as bridge mode on the fiber gateways. You're one of 32 nodes, and by definition you're in a double-NAT situation. You can configure IP passthrough, but successfully using this mode will probably require a sophisticated router setup that excludes your typical consumer WIFI router's capabilities. You'll be firing up a mini-PC or similar and configuring PfSense. Fun for me but not for most. The bandwidth and price completely overcome these objections. Just be prepared for some headaches chasing down those juicy Visa cards. I mean, if you want to incentivize me, incentivize me! Stop playing hard-to-get! I am so happy to have left Comcast scumbags. I had AT&T DSL back when it was acceptable and had my ins and outs with them back then too. The Ma Bell curse dies hard, it seems. When you set up new service, get *COMPLETE* details about all of the exciting gift cards in your future, about ancillary charges, and if you're bundling services, don't let them go until you can see all the accounts on your dashboard. Get your accepted quote in writing and be prepared to shove it in their faces when they fail to hold up their end. Snail mail? From a telecom company? Please.

1 year ago

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Erica Eberhardt Arlington, TX

I have had AT&T internet for 4 years. The internet is fast, reliable and not costly at all. When I have had a question customer service has always been friendly and able to answer my question without any issues. I would highly recommend AT&T to anyone.

1 year ago

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J L Houston, TX

One of the best cable companies that provide excellent products and service. They run specials all the time which makes it worth every penny. AT&T has been my choice of providers after trying some of the other cable companies.

1 year ago

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Cord G Belmont, CA

I just switched from xfinity and t-mobile because AT&T has fiber optics which provides ne with better, faster service. Their techs are professional but also polite, kind, and funny! I Lso get more for my money with AT&T thank you!

1 year ago

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Leola Ailene San Diego, CA

I've had their DSL (Uverse) service for the past 3 years. I live in an apartment complex in a highly populated area in town. These factors affect the available bandwidth when using DSL. That's why they'll promote speeds "up to" XXMbps. Understanding all this, the product is fine. I work from home and it serves me well. Streaming HD movies is where I notice the product lacking. We definitely need more bandwidth to accommodate the increasing needs our entertainment devices require. We pay for the max available in our area. To get improved service, we would need AT&T fiber. Not available yet. In the meantime, we suffer through occassional buffering, but at this point, it's not terrible. I've had to reach out to their customer service a few times. Seriously needs improvement. This goes for both the human and automated support. I'm always immensely frustrated when I seek support.

1 year ago

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Precious H. Red Oak, TX

I have had AT&T internet and phone for nearly 2 decades. The internet has improved throughout the years. My service area recently got fiber optics and it makes streaming and dowload speeds even better. The price is not too bad either. The bandwidth is strong enough to power all of our electronics and TVs without slowing down. Love them!

2 years ago

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Claudia Ruiz Hialeah, FL

AT&T Internet service is excellent, because it has the best price on the market, the speed is stable, it never varies, a first-class service to watch movies, use tablets, laptops, all at the same time. I highly recommend 👌

2 years ago Edited March 29, 2023

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Braska Williams Jr Knightdale, NC

I love their speed and reliability. . I am able to utilize a 1 GB service, and I receive the full speed amount. Very rarely does the service ever drop or cut off. I will say that I have AT&T Fiber which is very different from AT&T DSL. I had Spectrum Cable Internet for several years, and it was terrible. It would drop several times per day.

2 years ago

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Angel Chau El Monte, CA

We been a long time customer of AT&T and used many products from mobile, cable to internet. Our recent, is the Fiber Internet, which by far is the best provider's service in our area. Installation, connecting with the CS and actual use of the service been smooth so far.

2 years ago

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Life of Frog South Bend, IN

Best customer service and best products. We have had AT&T for over 15 years. We had them for our cell phone primarily, but did use them for a landline years ago (when people still had house phones lol). Any issue we ever had, AT&T was friendly and fixed it immediately or credited our account. Can't recommend them enough!

2 years ago Edited October 3, 2022

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Matthew Laney Upland, CA

I previously used AT&T Internet as my web and e-mail service. They were a good value, reliable and relatively fast. I would probably still be with them today if I did not use a different carrier for my cell phone. I recommend AT&T Internet.

2 years ago

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b. ellena Kansas City, MO

At&t internet service has been a blessing! I was using a competing company, and their customer service was horrible. I never knew how much I was missing until I switched to At&t! The customer service and high speed internet quality is the best I have ever had!

2 years ago

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Janine Jannicelli Raleigh, NC

AT&T is a wonderful company with wonderful service. They provide me with my television channels and my high-speed Internet. Their customer service is efficient, their technicians are knowledgeable and my coverage is excellent. I’ve been with all the others and I’m happy to be with AT&T!

2 years ago Edited December 29, 2022

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Jerry Cantrell Columbus, OH

I recently purchased AT&T Internet. This is the 2nd time I have been a customer. ATT&T Internet is reliable and fast. It also has individual lines to your house, when you neighbors are using the service it doesn't slow you don!!

2 years ago