Name: AT&T Internet
Rating: 3.6

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Sarah Huda Los Angeles, CA

I switched to AT&T from another company for internet and I haven't had a bad experience yet in the few years I've had them. Any time I've had to call for help, I got a real person and I feel appreciated because they upped my mbps just for being a loyal customer.

3 years ago

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Bob Trammell Los Angeles, CA

I had AT&T Uverse internet at two different times. I switched from them to another, then switched back when the other vendor increased their pricing. AT&T wins awards for their customer service. Unfortunately, it's awards for the worst customer service. Plan on spending several hours whenever you call them. The local installers were competent, but they experienced difficulties getting their equipment to work both times I had it installed. The first time took over a week from the time they first showed until I actually got internet. The problem, according to them, was fiber issues "upline". They provided me with an email account that never worked. I admit, after calling tech support and spending several hours on the phone, I gave up. So, why did I use them? They were cheap. I would not use them again.

3 years ago Edited July 15, 2022

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Erik Lewis Atlanta, GA

I like the fiber speed it cannot be beat, however I'm not a fan of how they installed it to the house. Speed great installation cost them a star. Just make sure you are there for the installation. The installer bullied my son into where it needed to be installed which was bull.

3 years ago

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Kenneth Brooks Newburgh, IN

I tried to use AT&T several years ago and found their transition process from one company to theirs, to be very cumbersome and awkward. I went over 1-2 weeks with having phone porting issues and getting the internet to work. I ultimately dropped my pursuit to have AT&T as my internet provider and begged the current Internet Provider to keep me. I also did not like the sales pitch from the guy that initially got me interested in switching to AT&T because the information he provided was not the same as the phone support ... either the salesman or the support personnel did not fully understand their products and I felt very misled. I never made it to the point of using this product because of all the issues, so I do not know of anything I would like about their product.

3 years ago

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Carlos A Hidalgo Houston, TX

For the most part, the service has been good. There have been times when the service has dropped even though the weather was good. My biggest disappointment with this company is its lack of expediency. although they continually advertise about "fiber internet", my neighborhood has not been updated. The current speed offered, is hardly capable of meeting my needs both as a user for entertainment and a user for business needs.

3 years ago

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Ashlyn Elwood Roswell, GA

AT&T Internet is great and they have a wonderful customer service. I have never had an issue with my internet and it works all over the country! Super useful for business people, students, and anyone in general.

4 years ago

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Vladimir Holonin Orlando, FL

Good wired internet - best upload speed, never met this fast upload speed before. Also very good support service. But worst Wi-Fi connection! Just worst! I bought two extenders for my house but it's not about extending a signal, it's about the wifi quality. If you don't care about the Wi-Fi, get this internet 100%, if you care about the Wi-Fi, never consider it.

5 years ago

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Karen Torino Tallahassee, FL

I have used AT&T internet for years now and I have to say it works pretty well.. most of the time. There are times where my internet will stop working without any reason so I have to spend time resetting the router. When the internet does work, it is nice and fast.

5 years ago

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Dwhoush Slidell, LA

My AT&T interset service is great! It hardly ever goes out and the one time I had an issue they came out quickly to fix it. The customer support over the phone is great as well!

5 years ago

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Eddie Rios Ogden, UT

AT&T Internet was a good provider of high speed internet. Their access was secure and I felt that their tech support was helpful. I appreciate the economy pricing on some packages as it allowed me to keep the service longer than I intended. Good organization overall.

5 years ago

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Matthew Cota Albuquerque, NM

I like the service so far , always friendly staff, they explain everything when I don’t understand any problem I as the staff about the explain in detail on how to help me best with the technology

5 years ago

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Aunt Cathy Bay Saint Louis, MS

really don't have any issues, 90% of the time. Just when we are both on our computers, if one is watching any type of video, the other has issues loading stuff.. eehh.. would call to complain, but it's a royal pain in the butt to talk to someone who's English is their 3rd or 4th language. Just not worth the extra stress most times

5 years ago

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Zac Cannon Long Beach, MS

I currently use AT&T U-Verse Internet. We had cable and loved it, but cut due to needing to save money, so we switched to just Internet. The internet speeds are pretty fast and we rarely, if ever have any issues streaming.

5 years ago

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Bailey Dddvo Pensacola, FL

Atnt provided a good connnection and tv channels but there are a few problems. The wifi shuts off for no reason sometimes. And we were promised some things that we never got but it still has good connection so i cant be too mad

5 years ago

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Destini Ferguson

Me and my family has used AT&T for years. No matter how many people are connected we also receive fast service. The pricing is also reasonable. I highly recommend for people who need the internet for business.

5 years ago

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Phyllis Hecht Lincoln, CA

I have had AT&T for years! Very good and very reliable. When I have had problems with my iPad I go to the AT&T store and the people there have been very helpful to me. I would recommend them highly.

6 years ago

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Rosie Hansen Salt Lake City, UT

One of the fastest wi-fi connections I have used!! Even when we are experiencing technical difficulties, the customer service representatives have always been super helpful and super friendly!!

6 years ago

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wayne sanders Valley Center, CA

I cant give ATT and 5 star rating because honestly their service for the area where we live is inadequate. I understand living in a rural area presents a few challenges but with the thousands and thousands of customers needing internet service I would think ATT would get with the program and at least upgrade so that people would be able to get at least semi-working internet some of the time.

6 years ago

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Cayla robinson Sandy, UT

Love this server. I can get service literally anywhere and the internet is always super quick! The price is very affordable and if there is ever an issue the customer service is very on top of it and helpful with any questions that may arrive ! Really recommend!

6 years ago

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Kymberlee Yack Orem, UT

we've had AT&T for just barely over a year now and love it! our internet speed is great and it doesn't lag out or take forever like some. It's been great for my family and the pricing is very affordable.

6 years ago

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Kathie Bowman Lakeside, CA

I have internet through AT&T and would recommend to anyone. It is always so fast and I never have an issue with it. The customer service is always very helpful if I have any questions and just a call away

7 years ago

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Derrick Lubbock, TX

I got quoted for one price with AT&T and charged something much higher, and that really bothered me. But the customer support was helpful in getting the price back where it should have been. Their prices are certainly on the high end, but their service has been dependable (besides the pricing error).

7 years ago

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Sally Albright Crestwood, KY

Honestly, I don't love AT&T internet. Great phone service. I would recommend them for all cellphones. But the in-home internet package I received was painstakingly slow. As a young person, a strong internet connection is essential to existence and AT&T made coding websites and watching Netflix impossible, but the internet, phone, and cable combo was convenient and installation was seamless.

7 years ago

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Jeannie

I had to change from Xfinity to AT&T because Xfinity did not have service in my area. Since I have been with At&T I have not had any problems.

1 year ago

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Lisa daytonarz

I love the stability of its connection and also it's amazing speed as well but customer service took a while before responding to me the last time i needed assistance

1 year ago

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Colton Kotecki Willowbrook, IL

This is the worst internet I’ve ever used in my life. It often gets overwhelmed and no amount of wifi extenders will save you because it is slow coming into your house in the first place. Rarely do I get download speeds about 20 mbps. Trying to upload something is just completely of the question. The lag when gaming is terrible. Even on Ethernet I sit at just under 100 ping with it spiking to between 400 and 1000 ping often. Id give it 0 stars if I could.

1 year ago

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Jerry Bentonville, AR

Att internet gets me through my game playing and paying my bills and searching for doctors and other services. I hardly ever loose service

2 years ago

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Teresa Bills

I enjoy having AT&T Internet its great all around. Plenty of GB for streaming, no buffering and the strength is strong. I like the service, and you will like it also

2 years ago Edited August 14, 2023

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Playa Del Carmen Eats and Drinks Cancún, ROO

This service was paid for by my employer so I have nothing bad to say about it. I was very pleased with the service after all and it was free.

2 years ago

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Jane Milton Reidsville, NC

Great Coverage- 5G Is The Best For Clarity And Speed. Quick To Fix Any Kinks Or Tech Problems. At&T Is A Great Company For Your Internet.

3 years ago

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Kathy Brassfield Oklahoma City, OK

I was completely lied to about the rewards card. I’ve been patiently waiting and was finally made aware that it’s expired. I was supposed to receive an email or a message in the mail but nothing. I paid my bill faithfully for a year only to find out that I’d be lied to. I’m not sure how a company can be so dishonest. I feel like I was cheated out of it bc I trusted that I’d get the email or letter. The gift card that’s promised is such a deception. AT&T has no plan to actually honor the advertisement. Don’t trust this company to be honest with you.

4 years ago

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Luke Swierczynski Franklin, MI

Don't understand why they charge the same as their competitors. Unless you're lucky to be in an area where they have fiber installed you're stuck with snails pace internet while paying a premium for 25-50mbps download speeds. Would not recommend if other ISPs are in your area.

4 years ago Edited November 30, 2021

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KLF Fort Worth, TX

Mostly positive but introductory prices increase by a lot when the initial service periods end. We have not required any service or repair in 2+ years.

4 years ago

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G S Fort Worth, TX

I have been using AT&T internet at home for over 5 years , and I feel its a great value and the service has always been reliable

4 years ago

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Kirat Society Texas Euless, TX

a t & t - internet is really really reliable and popular in US society in these days. It will gives us 100 % satisfaction.

5 years ago

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Jim Weir Fort Worth, TX

Excellent I have been with AT&T for over 20 years and truly have never had any problems that couldn’t be resolved with a phone call.

5 years ago

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Melanie Anne

I am basing this one fact that when I had x finity it was crashing nearly every three days and streaming was nearly impossible. With Att this hasn't happened as much

5 years ago

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Joan

ATT does not have high speed internet in my area. We are only able to get DSL where I'm at. If you drive 11 miles notheast of me , they have uverse in town . I have had DSL since 2000 with no upgrade in speed. The only good thing I can say about ATT is they do accept the access program for the low income.

5 years ago

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John Schelling Greenwood, IN

I wish I could give this company 0 stars! Their internet is absolutely garbage along with the corporate office! Had a technition on the phone with me after he left my home saying he was standing in front of the problem and was told he was not to fix it that they would send someone from corporate office out to take care of it, well here we are 5 days since that ticket was opened and no answers and customer support says they dont have a timeline of when it will get fixed! Absolutely ridiculous, DO NOT USE THIS COMPANY!

5 years ago

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Emily Tallahassee, FL

Fast, and efficient internet. I have never had any problem with my internet service AT&T is very good at customer service.

5 years ago

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Hilary Seaside, CA

Not only was AT&T account a long and stressful process now my account is slower than molasses! There should be no reason for this because I have used virtually none of my date! When looking for help found very little options and when looking to leave a review could not find an option to do so on their site (probably because they would have so many negative reviews) will start looking for a different provider tomorrow!

5 years ago

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Melvus San Diego, CA

The internet is decent at times but the customer service is horrible! No one ever understands what you are asking for. I had to wait almost 2 months to get my internet moved, I moved 3 blocks away from my old address. They made me go to the city offices, county and post office just to tell me they needed someone to come out and verify the address anyways. The technician came out and never notified anyone about approving it and i was without internet for longer. They stated that they only offer slower internet at the same price, and still charged me for the month my internet was not connected.

5 years ago

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classicrun Greenville, SC

I have an AT&T Internet for over a year. I have had problems with inconsistent speed and dropped Internet since day one. I complain and they send someone out who then says they don’t know how to fix it and leaves. Over the phone they admit that I have problems. The tech shows up and says the people on the phone are lying and don’t know how to fix it. I lose Internet both Wi-Fi and ethernet. The fool today showed up chewing tobacco and spitting into a dip bottle in my home. He admitted he had no idea how to fix it and left. Tomorrow I call spectrum.

5 years ago

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Casey St Louis, MO

Your customer service call center is the absolute worst thing I’ve ever dealt with. Your representatives provide no information, there is a 10 second delay for each response, it’s almost like I am speaking to a computer. Every time I have called they put me on hold, transfer me five times, and gently avoid my questions, while pretending to search for simple answers. Your company is terrible, and I will be cancelling my service for GOOD once my contract is up.

5 years ago

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Nancy J Fitzgerald

They are horrible! I was promised one price and it was never the promised monthly price, I have to call every few months and within the last four (4) months I spent 3.75 hours on hold or speaking with AT&T and the problem was not resolved.

5 years ago

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Jeff

I used to like AT&T on account of their service and customer support. Unfortunately the two aspects that led me to AT&T are now having me search for a new provider. btw, I've been with AT&T for over 11 years.

5 years ago

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Livingston Southaven, MS

AT&T has fallen in service as an overall company. My husband has been with AT&T for 15 years. We transferred our service to a new house and have been given 9 reschedule dates within a month and a week. Tech support never comes as scheduled. They offered us phones and discounts. We declined their offers and only want service. What happen to on time service to the customer?

5 years ago

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Jeff Saint Augustine, FL

I am only giving a star, because I cannot leave 0 stars. Customer service non existent. Have been without internet for 2 days, and each time I talk to the automated system or the “supposed” representative on the Live Chat, I get a different excuse and a different message. Still have not received an answer as to how to fix my issue, nor when I can expect someone to actually tell me when my service will be restored. Unfortunately, only service provider in my area, and they known it. Let me reiterate...find another option for your internet.

5 years ago

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Vivian

I don't care for this internet provider. The problem is they have gobbled up so many of the other companies and took over. Rhere customer service is garbage . I have been transferred up to 11 times in a period of 2 hours because they connect you to the wrong dept.. Plus the language barrier is nuts!!

6 years ago

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Doug Morgan Blue Springs, MO

It has been reliable for the most part but prices keep increasing and it is ceasing to be worth the price. Will be a lot of effort to change everything but am very much considering it.

6 years ago