Name: AT&T Internet
Rating: 4.8

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Vivian

I don't care for this internet provider. The problem is they have gobbled up so many of the other companies and took over. Rhere customer service is garbage . I have been transferred up to 11 times in a period of 2 hours because they connect you to the wrong dept.. Plus the language barrier is nuts!!

5 years ago

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Doug Morgan Blue Springs, MO

It has been reliable for the most part but prices keep increasing and it is ceasing to be worth the price. Will be a lot of effort to change everything but am very much considering it.

5 years ago

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Irene

I liked the ability of them being able to with my permission get into my computer and fix issues. I never had problems with AT&T

6 years ago

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John San Antonio, TX

shows recording start at time schedule, not at time show actually starts. Program will stop I get message:DVR has lost connection with TV, please check connections. I have WiFI ! Ridiculas! finally replaced DVR unit, FED UP, am switching to Google Fiber- $100+ less monthly.

6 years ago

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Amanda G.

They're fine. I live in a small town, out in a "rural neighbourhood" so it's slim pickings. Spectrum is usually not available and Hughes Net sucks.

6 years ago

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Christian Folsom, CA

Their customer service improved which was why i left them in the first place. As far as internet goes i pay for the second highest speed and it is way to slow and spotty for what i am paying. I'm currently looking to replace them

6 years ago

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Ronnell Sandy, TX

Nothing out of the ordinary, addition of the Inhouse expert during installation of the internet home service, improve and be more upfront with pricing

6 years ago

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Mike Sweetwater, TN

Good experience for the level of service we selected. We like the customer service, consistant billing and overall service

6 years ago

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KG

I've had no problems with my service. Only thing and sure everyone feels this way about their provider, they are over priced and every single request is an upsell.

6 years ago

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Maria Brown-Jimenez

Internet is very moody. I would switch if I could find something decent at an affordable price. I would like to get out of the contract, but fees are high....I like the On Demand and the ability to record shows and watch later.....

6 years ago

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JOSE

Spotty service, staff at their office needs more direct training, it needs to be less cheap with entering customers, they need to install seating for thise waiting for service

6 years ago

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Christopher

I pretty much like all except the fact some things download slower and we have temporary disconnects from the internet for no apperant reason. I wish my downloads were faster.

6 years ago

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rose

For the price I pay I should be geting a faster speed. Had to call several times about this issue. Would like to switch but I have my cell phone, landline and Direct tv all bundeled.

7 years ago

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KMS Overland Park, KS

Inconsistent speeds and service quality plague AT&T U-Verse. When it's good, it's very good. But when the cheap routers have problems, it's nearly impossible to contact the company.

7 years ago

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Mark Webb Rockford, TN

ATT has always been available to listen to any problem I have had in the past. They were very quick to act on my problems

7 years ago

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Kenneth Okerlund Orem, UT

Used to use this service until I finally got so frustrated with it that I had to switch. I was constantly told that I was getting the speed for which I was paying for which was absolutely false. With one device linked in and it being connected via Ethernet, I should be getting pretty close to the promised speed but wasn't anywhere close. They only would offer to upgrade my package to upgrade my speed instead of just getting me what I was paying for.

8 years ago

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Ayomide

The internet speed is very good without a serious drop in speed for like 2 years now. Their price just feels expensive compared to the other ISP out there but still their services feels worth it

1 year ago

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Amy R. Toronto, OH

We have used AT&T for our home phone and internet for about 20 years, mainly because they have been the only available company until recently. I have to call once or twice a year because they continually want to increase rates. There is no consideration given to longevity and loyalty. "Old" customers do not qualify for the specials and deals that are available to new customers. The internet has not been very satisfying. I suppose if I upgraded and paid even more, it would be better, but really? Now that more providers are coming to the area, I am seriously considering switching.

1 year ago

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Edgar Hornsby Eupora, MS

I live in a rural area where intertnet service is often interrupted,but out of all my previous providers AT&T has always been consistent,and their cusstomer service is top notch as well

1 year ago

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Verna Lathrop Chicago, IL

I have my phone service through AT&T and have had no problems at all. They provide all the ways to improve their service and are always there to answer my questions

1 year ago

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Michelle Thomas Anaheim, CA

I did like my internet by ATT when I lived in my apartment. They had excellent customer service and I kept the service for years. They are reasonable also.

1 year ago

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Betty Taylor IL

I've only had internet on my phone with at&t...and they have been awesome. I tried to connect to my home but they didn't come to my address. About 2 blocks away. If they ever get service in my area I will sigh up.

1 year ago

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KATHLEEN KOTARA Katy, TX

Over charged for minimal service. Ended up costing at least 50 to 60% more than competitors. Customer service was a joke! When trying to rectify my contract and charges they kept trying to sell me more than let me reduce services! On the positive- Some how got the phone number for one of the companies top executives to express my concerns. His secretary put me right through to him and we had at least a 30 minute conversation about what was going on with my account. He genuinely was concerned about my situation and followed through with a phone call to me a few days after our initial conversation. He went step by step over my bill and explained each charge and even applied a one time small reimbursement for a billing mistake. He was better at delivering customer service than the customer service department! I appreciated his assistance and how he handled the situation.

1 year ago

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Otis Adkins Hazard, KY

I used AT&T internet for I purchased our new home and they can’t service my area so forced to use the only one that can service my area needless to say I haven’t had internet for the last 2 years

1 year ago

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rosie perez

Read the small print on all their promotions! Internet is just ok with fiber , I don’t see any difference than 4g. At $75 a month is just RIDIC , they never find you new promotions after yours is up. Their statements are 12 pages long .

1 year ago

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Donna St Louis, MO

i recently paid for high speed internet when fiber was introduced in our neighborhood. there was no change in the speed of my internet service. and just try to get something resolved on the phone-it's extremely aggravating, hold times, transfers to a different representative and after hours of being on the phone the issue isn't fixed and you have to call again!! TERRIBLE CUSTOMER SERVICE AND HIGH PRICES.

1 year ago

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Ramani Bharatam Santa Rosa, CA

I am on a local service that uses the AT&T lines for internet. I am constantly getting drops of service and it is quite annoying. I also live in a small city in the bay area so not sure why this should happen. The price is right, so we keep it.

1 year ago

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Andrea Simpson Forney, TX

Recently my business was switched to fiber optic, before that I was a customer for 5 years without any problems. Now with fiber optic, my internet is slower and less reliable. I was assured that would not happen so I’m not sure what is going on.

1 year ago

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Ernest Harper

The efficiency of the product has never materialized I've had very difficult times getting my internet up and running and keeping it running to the point where I had to actually discontinue the service and I just never found anybody they never came out to find out why it didn't work probably for me and my family so I just was not very happy with them

1 year ago

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Cynthia Ceballos El Paso, TX

I have had my service for awhile now. I can say that it has been reliable. I have had a couple of interuptions but they were taken care of very quickly.

2 years ago

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tyra b Columbus, OH

I’ve been an AT&T customer for years now and have always had such a good experience with service and quality! We have never had slow service since i’ve gotten it!

2 years ago

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Rayne Storm Cleveland, OH

I seemed to lose signal a lot. If there was a big storm or it was really windy I would either lose service or have bad reception. The customer service wasn't much help because problem was due to weather and not something they can control one lady told me.

2 years ago

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Eunice Han Los Angeles, CA

Very fast service. I considered giving 4 stars only because they are a little more expensive than Spectrum, but I have to admit that they offer great service

2 years ago

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Crystal Batavia, IL

We've used AT&T for internet before and were generally happy with our service and experience! I liked being able to actually go into a store location to return our equipment. That made it very easy!

2 years ago

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Kristi Rice Huntsville, AL

They promise one speed and you get another. They always have some reason why it does not work as promised. Told me I needed a booster, then I had too many devices online, then my neighborhood has too many people on line. Again they did not care that I have super slow service while paying for premium.

2 years ago

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Lenora Shuman Orlando, FL

Changing AT&T Uverse was a blessing. Had too many issues with former internet provider. Have had a few outage issues but customer service has been very helpful and the app helps too.

2 years ago

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Elena Saint Augustine, FL

Pretty good service overall, but beware of the incentive gift cards to sign up. One of ours didn't arrive, and one arrived with a $0 balance on it. Good luck getting a customer service agent to assist.

2 years ago

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Laura Smith Corinth, MS

In trying to minimize cost I chose AT&T DSL which is available in my area. Had service installed and immediately had issues with speed. When a speed test was run I was only receiving a fraction of what I had paid for. The answer I received from AT&T was that "you are at the end of the line and that is all the speed available at this time." Customer support is pretty dismal as well. Took six months to get a billing issue resolved.

2 years ago

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Teresa Meredith Orlando, FL

Art served us we'll for years with internet for years, oftentimes even through hurricanes, but we did have to switch to a lower-priced company a few years ago as bills climbed and quality declined

2 years ago

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Brea DeDeaux Titusville, FL

My internet works great and I pay about $50/month before tax. I used to have issues with the box but then they sent out a new updated one and it works great. They update their boxes fairly often.

2 years ago

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Eva Salazar Lubbock, TX

I have used AT&T internet and was pleased but the prices continue to rise and the internet does not. Other brands have faster service and helpful customer service. The price was right is the only thing.

2 years ago

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MJ Cleveland, OH

Fast internet. Excellent customer service. The customer retention dept is always willing to help me find discounts for being a long standing customer.

2 years ago

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bsummer2000 Longview, TX

Very bad reliability at our business and home. Our office depends on connection and we had to call the service dept almost every week to get us back up and running. After 4 months, they discovered a bad line and repaired it. The same with the home. The line in the ground was bad and we kept losing service. Not until they dug up the cable and replaced it, did we get service but it was only enough for 2.8 speed. Very very slow!

2 years ago

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Deanna Hoffmeyer Farmington, MI

When I first signed up I was able to take advantage of the discount for agreeing to a two-year contract. After the first year the promotional period ended. I didn’t receive anything from the company informing me that the rate would increase the very next month which I would’ve appreciated a reminder.

2 years ago

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SandyD Houston, TX

I applied for the Senior Citizen internet usage and have been using it for two years. This keeps me connected to the outside world as well as friends and church!

2 years ago

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Myreviewname Friendswood, TX

The internet is ok. We recently got fiber and it works so so. They did send us an internet extension because it didn’t work upstairs. The tech guy did move our box and it seems be doing better.

2 years ago

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L Turner Avon, IN

I had many issues with AT&T. Automated customer service was aweful. Sometimes you want to talk to a person but you have to weave through so many voice prompts. Service is average, I never got fiber optic that was promised for years. Eventually I moved on.

2 years ago

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Frank Rivera Dorchester, MA

AT&T staff analyzed my families home usage which increased with work from home and created a plan that allows all 4 of us to successfully work, game and stream from home.

2 years ago

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Joshua Smith

AT&T fiber is the most consistent internet service I've ever used. The speeds are adequate but admittedly not quite as fast on download as cable... But you'd never notice it.

2 years ago

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Paula Indianapolis, IN

Seems it lags a lot. I used to love AT&T internet but now it seems it just keeps getting worse. Used to have great service and speed but now customer service is lacking majorly and speed is no longer that great. Would I recommend them? Absolutely not!

2 years ago