Name: AT&T Internet
Rating: 4.0

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Joan

ATT does not have high speed internet in my area. We are only able to get DSL where I'm at. If you drive 11 miles notheast of me , they have uverse in town . I have had DSL since 2000 with no upgrade in speed. The only good thing I can say about ATT is they do accept the access program for the low income.

4 years ago

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John Schelling Greenwood, IN

I wish I could give this company 0 stars! Their internet is absolutely garbage along with the corporate office! Had a technition on the phone with me after he left my home saying he was standing in front of the problem and was told he was not to fix it that they would send someone from corporate office out to take care of it, well here we are 5 days since that ticket was opened and no answers and customer support says they dont have a timeline of when it will get fixed! Absolutely ridiculous, DO NOT USE THIS COMPANY!

4 years ago

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Emily Tallahassee, FL

Fast, and efficient internet. I have never had any problem with my internet service AT&T is very good at customer service.

4 years ago

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Hilary Seaside, CA

Not only was AT&T account a long and stressful process now my account is slower than molasses! There should be no reason for this because I have used virtually none of my date! When looking for help found very little options and when looking to leave a review could not find an option to do so on their site (probably because they would have so many negative reviews) will start looking for a different provider tomorrow!

4 years ago

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Melvus San Diego, CA

The internet is decent at times but the customer service is horrible! No one ever understands what you are asking for. I had to wait almost 2 months to get my internet moved, I moved 3 blocks away from my old address. They made me go to the city offices, county and post office just to tell me they needed someone to come out and verify the address anyways. The technician came out and never notified anyone about approving it and i was without internet for longer. They stated that they only offer slower internet at the same price, and still charged me for the month my internet was not connected.

4 years ago

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classicrun Greenville, SC

I have an AT&T Internet for over a year. I have had problems with inconsistent speed and dropped Internet since day one. I complain and they send someone out who then says they don’t know how to fix it and leaves. Over the phone they admit that I have problems. The tech shows up and says the people on the phone are lying and don’t know how to fix it. I lose Internet both Wi-Fi and ethernet. The fool today showed up chewing tobacco and spitting into a dip bottle in my home. He admitted he had no idea how to fix it and left. Tomorrow I call spectrum.

4 years ago

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Casey St Louis, MO

Your customer service call center is the absolute worst thing I’ve ever dealt with. Your representatives provide no information, there is a 10 second delay for each response, it’s almost like I am speaking to a computer. Every time I have called they put me on hold, transfer me five times, and gently avoid my questions, while pretending to search for simple answers. Your company is terrible, and I will be cancelling my service for GOOD once my contract is up.

4 years ago

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Jeff

I used to like AT&T on account of their service and customer support. Unfortunately the two aspects that led me to AT&T are now having me search for a new provider. btw, I've been with AT&T for over 11 years.

4 years ago

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Nancy J Fitzgerald

They are horrible! I was promised one price and it was never the promised monthly price, I have to call every few months and within the last four (4) months I spent 3.75 hours on hold or speaking with AT&T and the problem was not resolved.

4 years ago

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Livingston Southaven, MS

AT&T has fallen in service as an overall company. My husband has been with AT&T for 15 years. We transferred our service to a new house and have been given 9 reschedule dates within a month and a week. Tech support never comes as scheduled. They offered us phones and discounts. We declined their offers and only want service. What happen to on time service to the customer?

4 years ago

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Jeff Saint Augustine, FL

I am only giving a star, because I cannot leave 0 stars. Customer service non existent. Have been without internet for 2 days, and each time I talk to the automated system or the “supposed” representative on the Live Chat, I get a different excuse and a different message. Still have not received an answer as to how to fix my issue, nor when I can expect someone to actually tell me when my service will be restored. Unfortunately, only service provider in my area, and they known it. Let me reiterate...find another option for your internet.

4 years ago

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Vivian

I don't care for this internet provider. The problem is they have gobbled up so many of the other companies and took over. Rhere customer service is garbage . I have been transferred up to 11 times in a period of 2 hours because they connect you to the wrong dept.. Plus the language barrier is nuts!!

4 years ago

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Doug Morgan Blue Springs, MO

It has been reliable for the most part but prices keep increasing and it is ceasing to be worth the price. Will be a lot of effort to change everything but am very much considering it.

5 years ago

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Irene

I liked the ability of them being able to with my permission get into my computer and fix issues. I never had problems with AT&T

5 years ago

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John San Antonio, TX

shows recording start at time schedule, not at time show actually starts. Program will stop I get message:DVR has lost connection with TV, please check connections. I have WiFI ! Ridiculas! finally replaced DVR unit, FED UP, am switching to Google Fiber- $100+ less monthly.

5 years ago

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Amanda G.

They're fine. I live in a small town, out in a "rural neighbourhood" so it's slim pickings. Spectrum is usually not available and Hughes Net sucks.

5 years ago

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Ronnell Sandy, TX

Nothing out of the ordinary, addition of the Inhouse expert during installation of the internet home service, improve and be more upfront with pricing

5 years ago

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Christian Folsom, CA

Their customer service improved which was why i left them in the first place. As far as internet goes i pay for the second highest speed and it is way to slow and spotty for what i am paying. I'm currently looking to replace them

5 years ago

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Mike Sweetwater, TN

Good experience for the level of service we selected. We like the customer service, consistant billing and overall service

5 years ago

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Maria Brown-Jimenez

Internet is very moody. I would switch if I could find something decent at an affordable price. I would like to get out of the contract, but fees are high....I like the On Demand and the ability to record shows and watch later.....

5 years ago

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KG

I've had no problems with my service. Only thing and sure everyone feels this way about their provider, they are over priced and every single request is an upsell.

5 years ago

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JOSE

Spotty service, staff at their office needs more direct training, it needs to be less cheap with entering customers, they need to install seating for thise waiting for service

6 years ago

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Christopher

I pretty much like all except the fact some things download slower and we have temporary disconnects from the internet for no apperant reason. I wish my downloads were faster.

6 years ago

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rose

For the price I pay I should be geting a faster speed. Had to call several times about this issue. Would like to switch but I have my cell phone, landline and Direct tv all bundeled.

6 years ago

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KMS Overland Park, KS

Inconsistent speeds and service quality plague AT&T U-Verse. When it's good, it's very good. But when the cheap routers have problems, it's nearly impossible to contact the company.

6 years ago

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Mark Webb Rockford, TN

ATT has always been available to listen to any problem I have had in the past. They were very quick to act on my problems

6 years ago

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Kenneth Okerlund Orem, UT

Used to use this service until I finally got so frustrated with it that I had to switch. I was constantly told that I was getting the speed for which I was paying for which was absolutely false. With one device linked in and it being connected via Ethernet, I should be getting pretty close to the promised speed but wasn't anywhere close. They only would offer to upgrade my package to upgrade my speed instead of just getting me what I was paying for.

7 years ago

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Hank Ricardo Winnipeg, MB

I've used AT&T before and really liked it. The customer service was above average and the one time fee of $99 installation fee seemed pretty normal. I moved from the support region and switch over.

9 months ago

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SJ BURNEY Dayton, OH

We have the fiber internet and it is WONDERFUL. The speed is amazing and buffering is extremely rare. Highly recommend

9 months ago

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Sylvia COLEMAN Little Rock, AR

AT&T has a great customer service. And when the repairman come out, the service was Gray. Explained everything about my internet.

9 months ago

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Angie New York, NY

I have AT&T for internet access in upstate NY and it works well. It's not an easy location with internet connections due to cell tower availability but AT&T seems to be a very good provider for us.

11 months ago

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Michelle Thomas Anaheim, CA

I did like my internet by ATT when I lived in my apartment. They had excellent customer service and I kept the service for years. They are reasonable also.

1 year ago

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Betty Taylor IL

I've only had internet on my phone with at&t...and they have been awesome. I tried to connect to my home but they didn't come to my address. About 2 blocks away. If they ever get service in my area I will sigh up.

1 year ago

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KATHLEEN KOTARA Katy, TX

Over charged for minimal service. Ended up costing at least 50 to 60% more than competitors. Customer service was a joke! When trying to rectify my contract and charges they kept trying to sell me more than let me reduce services! On the positive- Some how got the phone number for one of the companies top executives to express my concerns. His secretary put me right through to him and we had at least a 30 minute conversation about what was going on with my account. He genuinely was concerned about my situation and followed through with a phone call to me a few days after our initial conversation. He went step by step over my bill and explained each charge and even applied a one time small reimbursement for a billing mistake. He was better at delivering customer service than the customer service department! I appreciated his assistance and how he handled the situation.

1 year ago

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Otis Adkins Hazard, KY

I used AT&T internet for I purchased our new home and they can’t service my area so forced to use the only one that can service my area needless to say I haven’t had internet for the last 2 years

1 year ago

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rosie perez

Read the small print on all their promotions! Internet is just ok with fiber , I don’t see any difference than 4g. At $75 a month is just RIDIC , they never find you new promotions after yours is up. Their statements are 12 pages long .

1 year ago

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Donna St Louis, MO

i recently paid for high speed internet when fiber was introduced in our neighborhood. there was no change in the speed of my internet service. and just try to get something resolved on the phone-it's extremely aggravating, hold times, transfers to a different representative and after hours of being on the phone the issue isn't fixed and you have to call again!! TERRIBLE CUSTOMER SERVICE AND HIGH PRICES.

1 year ago

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Ramani Bharatam Santa Rosa, CA

I am on a local service that uses the AT&T lines for internet. I am constantly getting drops of service and it is quite annoying. I also live in a small city in the bay area so not sure why this should happen. The price is right, so we keep it.

1 year ago

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Andrea Simpson Forney, TX

Recently my business was switched to fiber optic, before that I was a customer for 5 years without any problems. Now with fiber optic, my internet is slower and less reliable. I was assured that would not happen so I’m not sure what is going on.

1 year ago

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Ernest Harper

The efficiency of the product has never materialized I've had very difficult times getting my internet up and running and keeping it running to the point where I had to actually discontinue the service and I just never found anybody they never came out to find out why it didn't work probably for me and my family so I just was not very happy with them

1 year ago

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Cynthia Ceballos El Paso, TX

I have had my service for awhile now. I can say that it has been reliable. I have had a couple of interuptions but they were taken care of very quickly.

1 year ago

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tyra b Columbus, OH

I’ve been an AT&T customer for years now and have always had such a good experience with service and quality! We have never had slow service since i’ve gotten it!

1 year ago

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Rayne Storm Cleveland, OH

I seemed to lose signal a lot. If there was a big storm or it was really windy I would either lose service or have bad reception. The customer service wasn't much help because problem was due to weather and not something they can control one lady told me.

1 year ago

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Eunice Han Los Angeles, CA

Very fast service. I considered giving 4 stars only because they are a little more expensive than Spectrum, but I have to admit that they offer great service

1 year ago

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Crystal Batavia, IL

We've used AT&T for internet before and were generally happy with our service and experience! I liked being able to actually go into a store location to return our equipment. That made it very easy!

1 year ago

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Kristi Rice Huntsville, AL

They promise one speed and you get another. They always have some reason why it does not work as promised. Told me I needed a booster, then I had too many devices online, then my neighborhood has too many people on line. Again they did not care that I have super slow service while paying for premium.

1 year ago

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Lenora Shuman Orlando, FL

Changing AT&T Uverse was a blessing. Had too many issues with former internet provider. Have had a few outage issues but customer service has been very helpful and the app helps too.

1 year ago

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Elena Saint Augustine, FL

Pretty good service overall, but beware of the incentive gift cards to sign up. One of ours didn't arrive, and one arrived with a $0 balance on it. Good luck getting a customer service agent to assist.

1 year ago

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Laura Smith Corinth, MS

In trying to minimize cost I chose AT&T DSL which is available in my area. Had service installed and immediately had issues with speed. When a speed test was run I was only receiving a fraction of what I had paid for. The answer I received from AT&T was that "you are at the end of the line and that is all the speed available at this time." Customer support is pretty dismal as well. Took six months to get a billing issue resolved.

1 year ago

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Teresa Meredith Orlando, FL

Art served us we'll for years with internet for years, oftentimes even through hurricanes, but we did have to switch to a lower-priced company a few years ago as bills climbed and quality declined

1 year ago