AT&T Internet

This is the worst internet I’ve ever used in my life. It often gets overwhelmed and no amount of wifi extenders will save you because it is slow coming into your house in the first place. Rarely do I get download speeds about 20 mbps. Trying to upload something is just completely of the question. The lag when gaming is terrible. Even on Ethernet I sit at just under 100 ping with it spiking to between 400 and 1000 ping often. Id give it 0 stars if I could.

Their internet service is expensive and their equipment prices are ridiculous. They charge you for every little thing, and unless you get the expensive packages it's like it doesn't work well. Customer service people are nice and helpful but they don't do much to fix the issues.

I have had an excellent experience with AT&T Internet in the past but unfortunately the location where I'm currently living does not offer their services.

right now, I have att fiber internet at my house. It runs ok, but not the best. maybe I need to jump or upgrade to a higher internet. i havve mutiple items connected at home over the wifi. sometimes streaming on youtube it lags, or when kids are playing on their video it lags also. I would upgrade to a higher service if their plans where cheaper.

Work from home, internet is unreliable and useless, goes out daily, sometimes for few minutes other times for hours. Need reliable and consistent WIFI service. In and out during work hours, connectivity is horrible and causes work programs to freeze. No WIFI also affects our home security system, TV, and Google hubs. Connection cuts out while watching television or streaming shows, constant buffering. At night when WIFI goes out, alarm system beeps continuously interrupting our sleep. We do not live in a rural area. Calls to customer service is lengthy on-hold time with scripted diagnostic. One service tech after another come out and internet goes out. Connectivity has been a problem since installation in March. Modem has been changed and replaced lines only to experience same connectivity issues hours later and tech is not available to return. We pay for service that is off more than on. Outage does not relate to outage in area nor weather. I would not recommend AT&T internet service to anyone!!!

In the months of the pandemic i tried numerous times to lower my internet bill as all others had been lowered because of income loss. Nothing could get them to lower my bill. No begging, no information, no government relief effort. I tried every single month since losing that job and was constantly told nothing could be done. Lo, and behold: i was able to get a dofferent internet via t-mobile and called to cancel only to be told they can infact lower my bill. By 50%! Imagine! Not a cent should go to this evil corporation. They should fall to the wayside. We are cash cattle for them and they care not for us.

The service that we needed to conclude set-up has not been provided. Every time I call about it, I have to repeat the same story and get the same run around. They assure me that someone will call - and indeed someone does, but don't leave any substantive message and don't provide any way to contact them. I guess I'm supposed to wait for the call without having any other care/concern or JOB in my life? So the next call I make requires starting all over with an explanation of what is [not] going on. The standard response is that a contractor is supposed to take care of the last step so it is all the contractor's fault that the work has not been completed. So why do they use that contractor? Well, uh,....it's THE contractor! DO NOT USE AT&T!

Well I was supposed to have a tech out wednesday never showed so I called tech support they said he was on his way I called an hour and a half later for the lady to tell me they canceled my appointment and rescheduled me for today. The rep told me for the inconvenience they would waiving my installation fee which they did not. Today appointment number two I heard my dog barking so I walked out on my porch to see the AT&T truck driving away no text no call no knock at my door nothing. Called tech support and she was trying to reschedule me again at which point I got rude that would be the second time and for what? Because they’re workers wanna be lazy. So she said she resent for me to have it hooked up today. They are supposed to be here before noon we will see. I use AT&T for my cellphones and figured I would for the internet too but so far I’m not impressed

The service works okay, but the bill pay process was a pain. Setting up auto pay was not as simple as other services I have used and the app for the bill would often forget the cached password, forcing me to go hunt it off the password manager.

Yes, I've had a experience with AT&T of no accountability at all. I began documenting my contacts with them: over 20 since December and at least 4 trips out by a technician. Our service is getting worse instead of better. We are a church that, during lockdown, depends on being able to stream our services on Sundays. However, we can't do that dependably. Today, people trying to watch in real time said it was so jerky and delayed, it was unwatchable. Then, we lost the stream. During the talk by our remote guest (remember, this is lockdown) - the video was not in sync with the sound. A little more information: I have asked for the same technician each time, so the technician would have background knowledge about what has already been tried and can build on what was done before. However, I'm told the company has no control over which technician comes out - this is scheduled by a National Technician Scheduling department. So, they often will start from scratch, not knowing that what they're trying has already been tried. This is a waste of my time and does not solve the problem. The technician is supposed to be able to see the notes left by previous technicians so he will know what was done in the past; however, technicians have told me they did not have any notes. On two occasions, supervisors have promised me that they left explicit notes for the technician about what needs to be done, only to have the technician tell me no notes were left. Twice, when I asked by phone to escalate this case, the person I spoke to said they were going to send out a supervisor with the technician, but both times, there was no supervisor and one of the technician said they almost never actually do send out a supervisor. So, the company was not being honest. There is no accountability at all. I have asked the company to give me one person who will stay on our case, who I can stay in contact with, until our problem is solved, but the company refuses. I am told that, although the company has no control over which technician is sent out, there is only one manager of all the technicians in our area. I asked to be put in contact with that person, but was refused. Actually the person on the phone promised to alert the person to the problems with our account, but I could not be put in contact with the person, nor would the person contact me. I was supposed to take this person's word that he or she would alert the manager, and also trust that the manager would care. There is no accountability at all. Our church depends on the ability to stream during lockdown and the number of congregants willing to try watching the service has dwindled. Three tried to watch today. The viability of our organization is dependent on adequate Internet service and the poor service has jeopardized our organization's ability to continue. Yet, I cannot get AT&T to care and to solve the problem. Our neighbor is having the same problem of poor service from AT&T. AT&T told us that if we added a second account, that might solve the problem. So, we added a second account and a technician came out to install it. When asked, he told us that the service to both modems would be coming in on the same line, but the person insisted that that would still make service better because the modems are where things get bogged down. So, the modem worked for a little while, but then it didn't. Someone came in to "fix" the service to the new modem, then our old modem no longer worked. Someone came in to "fix" the service to that modem and the new modem stopped working. It turns out this is because two modems cannot be on the same line. AT&T must have figured out the problem, because they sent someone out to install a second line, but they didn't attached it to a port. After contacting them again, they sent someone out to attach it to a port. But, as you can see from above the service is even worse than it was before. Trust me, if I had a choice, we would have changed providers. The only 2 other services to our location are a satelite service and another service that uses AT&T lines. All I can do is document. Any other suggestions are greatly appreciated. Our "business" depends on this and such a big company does not care. It is too big and if it is allowed to be the monopoly it is in our neighborhood, then it needs to be better regulated.

So AT&T in my area still uses phone lines! I couldn't believe it when they told me. We did not like the service we had because it was slower than the package we bought. Their excuse was because our home was so far from the box on the street. It was not usable for streaming and working from home. We were happy to get rid of the service as soon as we could.

I WOULD NOT RECOMMEND SERVICE WITH THIS COMPANY. I work from home and depend on my internet service for my livelihood due to Covid. My internet has been down for TWO WEEKS. They said it was an issue with my router and shipped me a new one and I still have yet to receive it. Every time I call it it’s just more empty promises of when my equipment will be delivered. This company has made the last two weeks of my life a living hell due to stress and having to literally go to the gym to be able to work. And nobody seems to care or actually do anything to take care of the situation. DO NOT GO WITH THIS COMPANY IF YOU ACTUALLY DEPEND ON INTERNET SERVICES.

I just canceled AT&T after paying my bill three days ago and was told I would be required to pay an additional month of service because they had sent another bill to me yesterday and even though I would not need their service or want their service, they will not stop service at my request, but at their convenience. Tasha (who was very nice and apologetic) said they started this practice in 2019 and there is no proration and always another bill after cancelling service with AT&T. This is terrible customer service and I would highly suggest finding another provider - the signal is not sufficient for any home larger than 1500sf anyway - even with a booster(which is why I cancelled).

Very mixed. One employee really messed up my email account by switching it to a new email address. The employee who corrected the problem was wonderful. So how do you rate that experience? It’s hard to know when you have slow internet service whether it’s the provider or the computer. AT&T is probably as good as any.

- I have used At&t's internet service for years, not because it's outstanding but because I'm in an area where DSL only exists as far as I know . It's pricy and often I'm kicked off line and have to restart.After my daughter's experience with Comcast, I would never use it.Select -

The service with At&t has been great. Until just recently due to the Covid 19. More people are at home. Therefore more use of internet. Wifi seems to be a bit slow at times.

Had an issue that took 10 phone calls and 7 technicians to finally figure out it was something silly and small, caused me all types of issues and as I work from home cost me time and money. When I asked for some type of recompense I was told 32.27 cents was all that I could be offered. I said fine begrudgingly. My next bill they added back the discount. That was so speciall!!

Absolutely the worst customer service I have ever experienced. Avoid at all costs. I'm am too drained to detail all the time and energy they have wasted, but suffice to say that the service representatives made no effort to understand my problem and they assured me it was being addressed when in fact it was not. Each time I spoke with a representative I explained that the service box / modem / optical network terminal is missing its AC adapter. I told them I have received the gateway / router and its power cable; that is not the issue. I was assured that they were sending the AC adapter for the service box multiple times. Eventually a representative admits that they have not sent it. I speak to a supervisor. He says they never send just a power cable alone and apologizes for the last three representatives. He says he will send me a new router and power cable (for the router, not the service box). Of course this would not address the problem of the missing service box power cable. After all of this even the supervisor was still either incapable or unwilling to understand the issue. Colossal waste of time during which I am without internet and prevented from working. Now I'm waiting for another couple days for a technician to come out.

Let's star with affordable "NO" It cost $50-$100 fiber service for half of what you pay for. You are NOT getting what you pay for. You may get it at the AT&T modem but not the device you using. They will tell you all the excuse why. I have one question... I show what my device capable doing it when installed. same service. same device. why? am I getting slower speed? That comes with Reliability... ummm... do I have to say anything outs? see my question above. Also, seems like more people using it slower it gets. What else... Oh yes, Customer Service. I'm sorry I can not fix that. Do you want to service tech to come out. No you will not get charged, yet your bill said different. Of course that's just One Time Charge and no we tell you all about that on Email we send you! and Of course you HAVE to pay that. I am sorry if I being sarcastic. I am having hard time though COVID-19 stay home program just like any of you would. Lasting I need to find out is I need to pay for something it could be prevent and noting result from it.

My internet is sometimes slow in specific areas in my house even with two routers. However the WiFi covers all of my devices and doesn’t have a problem reaching most of my property.

I am stuck with AT&T because I am using TV/Phone/Internet bundle and no one else is authorized to provide internet in my condo. I am not happy with the internet service I recieve. It could be because on my appartment plan, but I have problem with the internet on and off, pretty much daily.

I have used AT&T internet-Uverse. Our other local provider is Cox. Since we largely use the internet for surfing and occasionally for streaming all of our internet experience has been satisfactory. The problem is high fees. AT&T is a little cheaper than Cox and I prefer their cable.

With fiber optic the Internet service is excellent. BUT - Their customer service is non-existent. The price I was quoted when I signed up for the service was not honored. They are charging considerably more. I have been promised call backs by people who can solve this, but they never bother. I was promised a $100 Visa debit card for signing up. That has not happened. I am extremely disappointed in how they treat their customers once they sign up.

I started new internet service late May 2019 with AT&T U-Verse. They came and did a whole new installation with lining from the post to the house and everything needed inside as well. I called a few days later to complain about intermittent service and they sent a tech who ended up changing a filter and that was supposed to fix the problem. It made it better but I would notice a second lag every now and then and figured it was not bad enough to be a pain about it. Early September (roughly 3 months after initial installation), my interne just went out completely all of a sudden. I called and they couldn't reach my modem so they said they had to send a tech and depending on what caused the outage they would determine if I would be charged for the visit. The tech came and had to reinstall the lining OUTSIDE of the property and that fixed the problem. This was a 3 month installation by another tech that he had to re-do. To my surprise, I was charged $99 for that visit. I called to complain and after an hour on the phone and explaining the whole thing to 3 different people, the last rep said that she would waive the fee and apologized and said I would get confirmation in a few days. I thought that was a done deal and didn't mind it again, today I checked and the fee is there, called again and there is record of my 10/1 call but no notes saying she would waive the fee (she lied to me) and everyone else says that the system has the fee as valid so they can't remove it. Asked for the supervisor an he said the same thing and transferred me to Kevin at the Loyalty Office who made me repeat the whole thing again to then tell me that he cannot override the tech determination of a valid fee and just offered to credit half of the fee. Said that I could not speak to anyone higher and that no one can override the valid determination. Service is terrible, customer service is worse, today my call got disconnected after talking for like an hour and they didn't bother to call me back. Over 3 hours on this matter and they don't care. STAY AWAY FROM ALL AT&T SERVICES!

I cancelled my TV service with ATT today and was told my bill would go up $10. I was looking at my bill when I talked to them. The bill stated $80 with a $10 discount for having a bundled service. When I got the recap it showed the cost to be $90. When I called they said the $80 was a bundled cost and the stand alone cost is $90. That is so dishonest. I wish I could find an honest internet service provider, but looking at these reviews, I don't know that they are out there. Very disappointed in the way they handled this.