Name: AT&T Internet
Rating: 4.0

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Shi**yservice Detroit, MI

When they come to fix an issue they need like 8 different trucks with maybe one person actually working and even that person only worked very little to fix a line and they will say it's done while you still don't have service . Then they make you call and get a ticket number on a day they have available to finish fixing it correctly

2 years ago

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Chad Edgar Wentzville, MO

One really sweet internet service provider AT&T I love to use AT&t as my phone provider carrier I'm very good service

2 years ago Edited February 14, 2022

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Ginger Woods Midland, TX

My bill never the same and always goes up. They’ve giving me many credits. But yet have not received one. Worse company ever. Sales rep new nothing and hung up on me. Going in person again this is a monthly thing. I’m Switching as soon as my phone is paid off.

2 years ago

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Tammy Koch St Louis, MO

I've been a customer for a few months and I've been happy with everything so far. I switch to save money and got a faster speed too!

3 years ago

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Terry Rehms Kansas City, MO

The Internet service was adequate at best but the Customer serving in the billing were a joke ISwitchto Xfinity ComcastThe service is great and the customer service representatives know what they’re doingXfinity I would not recommend AT&T no matter how many gift cards they offer you

3 years ago

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Matt Swoboda Ballwin, MO

AT&T delivers a superb product! The service is reliable on all counts (internet and wireless) and prices are on par with other providers.

4 years ago

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J. Gordon Kennedy Madera, CA

I haave had sbcglobal for a number of years with moderate success. At&t had some problems when it first took over but has corrected most.

4 years ago

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Nick Bester San Bernardino, CA

Great customer service and really good internet. The speeds are amazing and the experience has been top notch.

4 years ago

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James Koon II

I live in a very ni8ce neighborhood and AT&T only offer 50 MBPS download while Xfinity offers Fiber and 1000 MBPS. I am moving soon so I am not going to change now but I wouldn't recommend AT&T to anyone because I do not even get the 50 MBPS when I run a speed test...

4 years ago

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Harold

Outstanding Quality! My internet service has never been this good! Much Faster than their competitors.

4 years ago

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Ron

Poor service, slow internet, no upgrades. I called them before we purchased our house and asked them what internet speeds were available. They said the neighborhood has fiber optic cable, so you can choose up to Gig. After we purchased, found out we only have 18 mbps service available. And its been awful.

4 years ago

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Adam Waite Houston, TX

The worst company you can choose. Service shut off after transfer occurred and spent 2 hours on phone and got nowhere. You will talk to farmer out customer service and technical support and be disconnected on your call. DO NOT use this shameful company. I regret it every moment of everyday.

4 years ago

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Eric Gagnard Dallas, TX

Quick internet speeds with nice customer service reps. Can get representatives to your house in a timely manner

4 years ago

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ROSALIE BROAD

Most of the time I have no problem but on the few times that there a problem it was fixed in no time

4 years ago

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Mickey Mangum Long Beach, MS

I currently have ATT internet and the speed is much lower than advertised. It is reliable in that it always works but slower. The customer service is the worst in the industry and that's saying something.

4 years ago

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mike a xavier

Fair Price but poor Wi-Fi Range! Instead of offering to help, offering more expensive service or to buy equipment! Should not have to pay extra for a service they can't provide at the agreed upon rate!!!

4 years ago

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Shane Lopez

I wish all these cable companies would just do a standard base rate indefinitely that was the same as the introductory offer.

4 years ago

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Teala Oakland, CA

The abosolut worse liars I've ever delt with, the tech had me waiting for more than 40min after a 2hr window of waiting and I would NOT recommend this service to anyone. They keep saying they are sorry but won't offer any real aplogized as far a discount on your bill or credit to your future accounts. Overall horrible people an horrible service.

4 years ago

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Anonymous

I like the availability, but the internet speed is extremely slow. I have the highest speed available in my area (50 Mbps). However with today need this is causing my household electronics to freeze a lot.

4 years ago

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Lynn Trumbull, CT

The worst service ever. I canceled WiFi/internet last week and Spectrum was installed yesterday - Unlimited usage. AT&T charged me $50 last bill for going over usage. That was the it for me. DirecTV is next to go when my contract is up. Awful service.

5 years ago

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Mary Hamilton

When there are internet outages it would be helpful if the provider would either telephone (if landline involved) or text the customer to notify of the outage.

5 years ago

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Veronica Lawrence

I use internet service for everything as I stream my TV as well as use internet for my computer, phone etc. ATT is reliable

5 years ago

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franco baratta

They are an above average company. I don't have much interaction with them except when I have an occasional interruption of service.

5 years ago

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Bryce Fitzgerald Knoxville, TN

Was promised fiber internet when sold on the phone. When installed, the guy confirmed it was not fiver. So slow I have to use my cell service (Verizon). I thought Comcast was bad, but AT&T is clearly the worst. Stay away at all costs!

5 years ago

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Katie Guyton Los Angeles, CA

I do not like AT&T anymore. We thought our services were bundled, but they aren't. They cut off our internet and we didn't know.Communication needs to improve.

5 years ago

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Robert Chesterfield, MO

Stay away from everything ATT!!! I switched to phone, internet and dircttv. System never worked correctly. Cancelled service. They are still charging us even after the account is closed. I have called 15 differnt times. Worst customer service ever!!! Again, STAY AWAY unless you want one headache after another.

5 years ago

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Bettye Chambers Dallas, TX

they gave me a low cost internet service, the internet is slow but it's affordable. and I don't really need speed I am retied and have lots of time.

5 years ago

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Terri Beaumont, TX

Bill went up $70 this month !!! They provide service for internet but there is no real interaction with updates on how things are working with your system.

5 years ago

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Terry D Westland, MI

They are fast enough for my needs and reliable. I would like fewer adds and less program changes in format and structure

5 years ago

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Melissa Albrecht Rochester, MN

Expensive want to cut down on my monthly bill. It is confusing when cable and internet combine. Two different passwords. Two different customer service folks.

5 years ago

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Flordine Williams Houma, LA

I don 't ever have any problems! The Internet provider is very efficient...always working without technical issues!

6 years ago

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Teen pari Union City, CA

In the last 7 years with part HOME SERVICE AGENT i only had one Disconnect and was reconnected within 1 hour

6 years ago

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Joe Smitty

They suck, I would give negative stars. Service interuptus daily, the bigger problem is we broke them up once because they proved monopolies cannot be for profit, yet we are letting them grow and it won't be long and they will be the only option again.

6 years ago

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Aimée Fort Lauderdale, FL

Service drops cs sucks never have reasonable phone hours and by the time you get your call answered in the cue phone call gets dropped or phone lines are closed

6 years ago

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Madhusudhan Srikantaiah Prosper, TX

Awesome Service and performance from product wise. Customer service is always awesome and incredible.

6 years ago

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Dirk Durant

Internet availability is relatively good, even though speed sometimes suffers. Modem must be restarted periodically. Customer service is bad, including long wait times. Making service changes is not easy.

8 years ago

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W. H. Longview, TX

If you like periodic disruptions and billing dates that change along with different service fees from month to month, then this is your company. Or, just say no. The company is too top heavy with vice presidents who need big salaries so they don't pay much attention to their customers.

11 months ago Edited December 4, 2023

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Joshua brown Marion, IA

When we had their phone in internet, they never told us that they didn't have any type of support here in our area. Then when we decided to switch they wouldn't unlock our numbers.

11 months ago

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Lisa Pebble Blythewood, SC

Currently is our provider for home and mobile needs. It’s the best option if you travel overseas because guarantee that you’ll have service

11 months ago

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Sonya Parker Mesa, AZ

Horrible service product and horrible customer service. Often leave you on hold for extended periods of time and still not able to answer your question or trouble shoot the problems.

11 months ago

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virginia l salas Lincoln Park, MI

AT&T is the best company for all your computer needs. They really care about their customers satisfaction. I will never change my opinion.

1 year ago

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Sharon Berger Austin, TX

We rarely have interruptions or outages and the speed is amazing! We’ve been very happy with our internet. I do wish internet cost less to have though!

1 year ago

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Suzette Dewey Indianapolis, IN

Switched to AT&T after they talked me into. Said they had their service in my neighborhood. After installing found out they were incorrect. Service was like dial up. They had cut my Xfinity cables when they did their installation so had to pay Xfinity again to install new to switch back. When AT&T reps approach me now. I tell them I had a bad experience and could not try again. Feel they don’t educate their reps that are at the different stores promoting their services and would not recommend them as your internet provider.

1 year ago

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JK Morgan Converse, TX

The Internet is constantly kicking me off my service. 1000mpb. I was told I have enough broadband for 14 devices. I work from home using the internet. Household of 2. At most my work computer 2 phones and 1 tv are running

1 year ago

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Benjamin Milligan Dennis, TX

Had both AT&T DSL and then later Fiber. Fiber is awesome. Very fast and competitively priced. The DSL was fine, but a bit expensive and certainly slower.

1 year ago

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Thomas SunHawk Indiana, PA

I had service with A T&T for a long time and they were always very helpful whenever I had a problem. Great Service-Great Support.

1 year ago

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Deyanira Salazar Cibolo, TX

Excellent service for over 20 years! AT&T is extremely helpful when I have a question. Their customer service is excellent!

1 year ago Edited July 28, 2023

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Rodrigues Bogan Boiling Springs, SC

I have tried this company internet in the past but do to where I live I had to change companies because reception was bad but I still have the cell phone service it works great 10years strong

1 year ago

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Alicia James

AT&T internet and customer service is awful. We had to spend over an hour on the phone every few weeks to "fix" our internet. We were very excited to have a new internet option and leave AT&T.

1 year ago

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Lil (LTP)

I love AT&T internet services! I had their service in Florida and wish I had the same service availability in Tennessee where I am. Miss them!!

1 year ago