Name: AT&T Internet
Rating: 4.8

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Eric Gagnard Dallas, TX

Quick internet speeds with nice customer service reps. Can get representatives to your house in a timely manner

5 years ago

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ROSALIE BROAD

Most of the time I have no problem but on the few times that there a problem it was fixed in no time

5 years ago

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Mickey Mangum Long Beach, MS

I currently have ATT internet and the speed is much lower than advertised. It is reliable in that it always works but slower. The customer service is the worst in the industry and that's saying something.

5 years ago

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mike a xavier

Fair Price but poor Wi-Fi Range! Instead of offering to help, offering more expensive service or to buy equipment! Should not have to pay extra for a service they can't provide at the agreed upon rate!!!

5 years ago

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Shane Lopez

I wish all these cable companies would just do a standard base rate indefinitely that was the same as the introductory offer.

5 years ago

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Teala Oakland, CA

The abosolut worse liars I've ever delt with, the tech had me waiting for more than 40min after a 2hr window of waiting and I would NOT recommend this service to anyone. They keep saying they are sorry but won't offer any real aplogized as far a discount on your bill or credit to your future accounts. Overall horrible people an horrible service.

5 years ago

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Anonymous

I like the availability, but the internet speed is extremely slow. I have the highest speed available in my area (50 Mbps). However with today need this is causing my household electronics to freeze a lot.

5 years ago

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Lynn Trumbull, CT

The worst service ever. I canceled WiFi/internet last week and Spectrum was installed yesterday - Unlimited usage. AT&T charged me $50 last bill for going over usage. That was the it for me. DirecTV is next to go when my contract is up. Awful service.

5 years ago

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Mary Hamilton

When there are internet outages it would be helpful if the provider would either telephone (if landline involved) or text the customer to notify of the outage.

5 years ago

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Veronica Lawrence

I use internet service for everything as I stream my TV as well as use internet for my computer, phone etc. ATT is reliable

6 years ago

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franco baratta

They are an above average company. I don't have much interaction with them except when I have an occasional interruption of service.

6 years ago

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Bryce Fitzgerald Knoxville, TN

Was promised fiber internet when sold on the phone. When installed, the guy confirmed it was not fiver. So slow I have to use my cell service (Verizon). I thought Comcast was bad, but AT&T is clearly the worst. Stay away at all costs!

6 years ago

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Katie Guyton Los Angeles, CA

I do not like AT&T anymore. We thought our services were bundled, but they aren't. They cut off our internet and we didn't know.Communication needs to improve.

6 years ago

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Robert Chesterfield, MO

Stay away from everything ATT!!! I switched to phone, internet and dircttv. System never worked correctly. Cancelled service. They are still charging us even after the account is closed. I have called 15 differnt times. Worst customer service ever!!! Again, STAY AWAY unless you want one headache after another.

6 years ago

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Bettye Chambers Dallas, TX

they gave me a low cost internet service, the internet is slow but it's affordable. and I don't really need speed I am retied and have lots of time.

6 years ago

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Terri Beaumont, TX

Bill went up $70 this month !!! They provide service for internet but there is no real interaction with updates on how things are working with your system.

6 years ago

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Terry D Westland, MI

They are fast enough for my needs and reliable. I would like fewer adds and less program changes in format and structure

6 years ago

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Melissa Albrecht Rochester, MN

Expensive want to cut down on my monthly bill. It is confusing when cable and internet combine. Two different passwords. Two different customer service folks.

6 years ago

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Flordine Williams Houma, LA

I don 't ever have any problems! The Internet provider is very efficient...always working without technical issues!

7 years ago

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Teen pari Union City, CA

In the last 7 years with part HOME SERVICE AGENT i only had one Disconnect and was reconnected within 1 hour

7 years ago

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Joe Smitty

They suck, I would give negative stars. Service interuptus daily, the bigger problem is we broke them up once because they proved monopolies cannot be for profit, yet we are letting them grow and it won't be long and they will be the only option again.

7 years ago

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Aimée Fort Lauderdale, FL

Service drops cs sucks never have reasonable phone hours and by the time you get your call answered in the cue phone call gets dropped or phone lines are closed

7 years ago

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Madhusudhan Srikantaiah Prosper, TX

Awesome Service and performance from product wise. Customer service is always awesome and incredible.

7 years ago

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Dirk Durant

Internet availability is relatively good, even though speed sometimes suffers. Modem must be restarted periodically. Customer service is bad, including long wait times. Making service changes is not easy.

8 years ago

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Nilsa Gonzalez Dallas, TX

We live in an area where there is only two choices for internet AT&T, and a Fidelity. Sadly, after years of being with AT&T, we have to switch because their download and upload speeds are not compatible with our employer's needs.

1 year ago

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Annie Hickey Ormond Beach, FL

I had had spectrum for 20 years and I needed a change. These guys did a great deal on my Wi-Fi and a cell phone for my son.

1 year ago

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Hank Ricardo Winnipeg, MB

I've used AT&T before and really liked it. The customer service was above average and the one time fee of $99 installation fee seemed pretty normal. I moved from the support region and switch over.

1 year ago

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SJ BURNEY Dayton, OH

We have the fiber internet and it is WONDERFUL. The speed is amazing and buffering is extremely rare. Highly recommend

1 year ago

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Sylvia COLEMAN Little Rock, AR

AT&T has a great customer service. And when the repairman come out, the service was Gray. Explained everything about my internet.

1 year ago

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Angie New York, NY

I have AT&T for internet access in upstate NY and it works well. It's not an easy location with internet connections due to cell tower availability but AT&T seems to be a very good provider for us.

1 year ago

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Lisa Pebble Blythewood, SC

Currently is our provider for home and mobile needs. It’s the best option if you travel overseas because guarantee that you’ll have service

1 year ago

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Sonya Parker Mesa, AZ

Horrible service product and horrible customer service. Often leave you on hold for extended periods of time and still not able to answer your question or trouble shoot the problems.

1 year ago

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virginia l salas Lincoln Park, MI

AT&T is the best company for all your computer needs. They really care about their customers satisfaction. I will never change my opinion.

1 year ago

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Sharon Berger Austin, TX

We rarely have interruptions or outages and the speed is amazing! We’ve been very happy with our internet. I do wish internet cost less to have though!

1 year ago

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Suzette Dewey Indianapolis, IN

Switched to AT&T after they talked me into. Said they had their service in my neighborhood. After installing found out they were incorrect. Service was like dial up. They had cut my Xfinity cables when they did their installation so had to pay Xfinity again to install new to switch back. When AT&T reps approach me now. I tell them I had a bad experience and could not try again. Feel they don’t educate their reps that are at the different stores promoting their services and would not recommend them as your internet provider.

1 year ago

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JK Morgan Converse, TX

The Internet is constantly kicking me off my service. 1000mpb. I was told I have enough broadband for 14 devices. I work from home using the internet. Household of 2. At most my work computer 2 phones and 1 tv are running

1 year ago

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Benjamin Milligan Dennis, TX

Had both AT&T DSL and then later Fiber. Fiber is awesome. Very fast and competitively priced. The DSL was fine, but a bit expensive and certainly slower.

1 year ago

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Thomas SunHawk Indiana, PA

I had service with A T&T for a long time and they were always very helpful whenever I had a problem. Great Service-Great Support.

1 year ago

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Deyanira Salazar Cibolo, TX

Excellent service for over 20 years! AT&T is extremely helpful when I have a question. Their customer service is excellent!

1 year ago Edited July 28, 2023

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Rodrigues Bogan Boiling Springs, SC

I have tried this company internet in the past but do to where I live I had to change companies because reception was bad but I still have the cell phone service it works great 10years strong

1 year ago

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Alicia James

AT&T internet and customer service is awful. We had to spend over an hour on the phone every few weeks to "fix" our internet. We were very excited to have a new internet option and leave AT&T.

1 year ago

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Lil (LTP)

I love AT&T internet services! I had their service in Florida and wish I had the same service availability in Tennessee where I am. Miss them!!

2 years ago

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Vince Gonzales Dallas, TX

I thought AT&T was quality service in town and out of town but from being a customer that is definitely not the case! Dropped calls slow internet all the time! I already moved one line to a competitor for a lot less and just as good service! One of my biggest complaints is customer service! First its very hard just to hmget through the automated process then the representative barely speaks English and 9 times out of 10 they can’t comprehend what you are needing!

2 years ago

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David Adrian Morales Weslaco, TX

I had At&t internet and it wasnt that great. Service availiblity wasnt always good so it didnt work. I did not like that they used the phone jack for the modem. It eventually got upgraded to coax cable but that was at an extra charge.

2 years ago Edited May 22, 2023

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Darlahh L. San Antonio, TX

Never no problems with being a customer with them. It's fast and reliable service. No problems at at all. Keep up the amazing customer seevice!

2 years ago Edited November 7, 2023

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Christi Elizabethtown, KY

Wish I could still have this internet. I no longer live where it is available and I miss the reliability of it from having it before.

2 years ago

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Sydney Abbott San Diego, CA

I have never had any major issues internet wise. I’ve used them for over 4 years and I think the internet has been down only once.

2 years ago

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Kami T Pickens, SC

Best 5G internet service where and when I need it! I love that my internet runs smoothly during high demand times as well as lower demand times!!

2 years ago Edited April 5, 2023

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dogeatdog12345

Terrible terrible terrible. Slow unresponsive, often congested and the internet speed paid for 800mbs was actually 70-90 on the actual device test. The customer service is outsourced through the Philippines. The conversation is very hard to understand. Not there fault the customer service. Its AT&T's fault. Why outsource when people need jobs locally.

2 years ago

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T McLean Boiling Springs, SC

I really liked how "at&t access" the program they offer for the ACP and people in poverty who can't usually afford any other internet service was basically one of the first companies to pick up and Esp advertise it as well.

2 years ago