Name: AT&T Internet
Rating: 4.1

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Laura Smith Corinth, MS

In trying to minimize cost I chose AT&T DSL which is available in my area. Had service installed and immediately had issues with speed. When a speed test was run I was only receiving a fraction of what I had paid for. The answer I received from AT&T was that "you are at the end of the line and that is all the speed available at this time." Customer support is pretty dismal as well. Took six months to get a billing issue resolved.

1 year ago

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Teresa Meredith Orlando, FL

Art served us we'll for years with internet for years, oftentimes even through hurricanes, but we did have to switch to a lower-priced company a few years ago as bills climbed and quality declined

1 year ago

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Brea DeDeaux Titusville, FL

My internet works great and I pay about $50/month before tax. I used to have issues with the box but then they sent out a new updated one and it works great. They update their boxes fairly often.

1 year ago

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Eva Salazar Lubbock, TX

I have used AT&T internet and was pleased but the prices continue to rise and the internet does not. Other brands have faster service and helpful customer service. The price was right is the only thing.

1 year ago

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MJ Cleveland, OH

Fast internet. Excellent customer service. The customer retention dept is always willing to help me find discounts for being a long standing customer.

2 years ago

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bsummer2000 Longview, TX

Very bad reliability at our business and home. Our office depends on connection and we had to call the service dept almost every week to get us back up and running. After 4 months, they discovered a bad line and repaired it. The same with the home. The line in the ground was bad and we kept losing service. Not until they dug up the cable and replaced it, did we get service but it was only enough for 2.8 speed. Very very slow!

2 years ago

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Deanna Hoffmeyer Farmington, MI

When I first signed up I was able to take advantage of the discount for agreeing to a two-year contract. After the first year the promotional period ended. I didn’t receive anything from the company informing me that the rate would increase the very next month which I would’ve appreciated a reminder.

2 years ago

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SandyD Houston, TX

I applied for the Senior Citizen internet usage and have been using it for two years. This keeps me connected to the outside world as well as friends and church!

2 years ago

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Myreviewname Friendswood, TX

The internet is ok. We recently got fiber and it works so so. They did send us an internet extension because it didn’t work upstairs. The tech guy did move our box and it seems be doing better.

2 years ago

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L Turner Avon, IN

I had many issues with AT&T. Automated customer service was aweful. Sometimes you want to talk to a person but you have to weave through so many voice prompts. Service is average, I never got fiber optic that was promised for years. Eventually I moved on.

2 years ago

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Frank Rivera Dorchester, MA

AT&T staff analyzed my families home usage which increased with work from home and created a plan that allows all 4 of us to successfully work, game and stream from home.

2 years ago

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Joshua Smith

AT&T fiber is the most consistent internet service I've ever used. The speeds are adequate but admittedly not quite as fast on download as cable... But you'd never notice it.

2 years ago

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Paula Indianapolis, IN

Seems it lags a lot. I used to love AT&T internet but now it seems it just keeps getting worse. Used to have great service and speed but now customer service is lacking majorly and speed is no longer that great. Would I recommend them? Absolutely not!

2 years ago

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Shalon Johnson Minneapolis, MN

I've had AT&T for about 4-5 years and no complaints. The service is very reliable and the price point is very affordable. I wish there was an option for unlimited 4G

2 years ago

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Noa Ranoa Vista, CA

Not what is totally advertised. Fiber can go to our sidewalk, but not into our condo unless we pay $1,500. Good ole copper lines will do for now. Customer service is always up to par though. Solid company, just pick up the tab and get the fiber to me.

2 years ago

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Stoney Blazer Republic, MO

They have a fair service with minimal issues. They do rip you on their satellite service. I started out with a $165 monthly bill and with no changes in my service & they have jacked my bill up to $220 a month and that's a basic package with no premium services.

2 years ago Edited June 29, 2022

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DefToneR Fort Collins, CO

I switched to AT&T after having TMobile for 10 years. Like most of the people, we fall into the trap of "free new phone". Mobile companies are the worst. We know that. Is an Scam that is protected by laws, not sure how they can still operate and keep doing the same. Anyway out bill that was 100 in tmobile for 2 "top of the line black label service" went to 220 U$, with no service coverage outside US (except for mexico) when TMobile offered us basic internet plane for free in almost 30 other countries. We called several times so they explain our invoice price, they dont know how to explain it to you. THey are random fees because you are paying for the phone so you have a fee for that fee and taxes over the fees, all that. We are moving back to Tmobile after they are going to pay part of our debt of the phones (that we purchased 1+ year ago...) Also we switched to AT&T because of supposedly coverage while RVing, and yup, didnt work. All maps are based in "Signal" but not quality. Some places, for example, south from San Diego, you have better signal with ATT but that tower is maxed out, you can barely send a message, forget to download a picture. Internet (Fiber in florida) worked perfect when was installed correctly, then the cable was cut just by the wind, and then wanted to charge us 200 U$ for installation, when was a problem with their original installation (to tense cable). The service works as intended, but just pray not to need to get into the phone with them or ask for a fix. Also, internet is a MUST this days, for work, for safely, for even some houses to work. But yeah, they dont work on Saturdays afternoon or sundays, because they dont want to pay twice the hour to the install guy, So, since people work during the week, all schedule for saturday (half day) are full, so if your internet dies on Friday morning, you are looking forward to get a tech guy with luck at Monday

2 years ago

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Bun1448 Livonia, MI

We have AT&T internet and they have been excellent in their customer service. The service is great and have had no problems with the service they provide us.

2 years ago

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LaVoya Searcy Siloam Springs, AR

I like the fact they've been around a long time. I can go into a service center and usually get waited on either minutes. They are usually very helpful in resolving my phone needs, and I'm usually satisfied.

2 years ago

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Cassandra Harris TX

Very professional and knowledgeable customer service. Suprised by how fast I received my order. Wasn't expecting such a fast delivery but was quite impressed even though I decided to stick with my current provider. I definitely recommend them highly.

2 years ago

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JR Galvan Houston, TX

They have several plans available with really good internet speeds, but the plans always go up in price after a few months, customer service is not real good, if you need help at home they will charge extra for any service request. Not recommended.

2 years ago

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Judi Mauldin, SC

I loved when I was able to get AT&T U-Verse for internet and cable. Very good quality product. I wish they offered the service at my current residence.

2 years ago

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Gary Wilkins

At &T is a great company .. products are great and I have used them for a long time. I especially like their cellular network fast and never issues with any calls

2 years ago Edited March 28, 2022

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Siobhan Fitzgerald Seattle, WA

I have been an AT&T customer for the past 3 years and I am happy with their customer service. I use their internet and it's been great, I don't have any complaints.

2 years ago

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Emily Swierczynski Waterford, MI

ATT used to have good service in my area, but no matter where I've moved they always have the slowest speeds available. I've never lived in a single place they offer fiber or speeds over 50 down, yet they charge the same for gig compared to competitors.

2 years ago

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Dwayne Holland Toney, AL

I would have to say that this company has superb service in every department. Great customer service, heart trouble shooting, and great punctuality. I highly recommend att

2 years ago Edited August 17, 2022

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K R CA

Super fast internet capability I have a prepaid mobile internet plan at 4G speeds and it is faster and more reliable than my M**** By T****** 5G full service subscribed plan.

2 years ago

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Michael Surber Memphis, TN

Internet worked ok idk if it was just the area I was in our not but it could've been other than that customer service was good and they worked with me when I had went into hard times.

2 years ago

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Amelia C Anchorage, AK

AT&T has the fastest service and wide range data. Even when I am visiting home in Alaska, I have full coverage. I have got a lot of co-workers to switch to AT&T!

2 years ago

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Carla Lewis Walled Lake, MI

The service has been consistent and a definite upgrade from the previous service provider. Speed is adequate for non-streaming ( I do not stream presently).

2 years ago

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Billy stout Tampa, FL

I had AT&T Fiber Optic in Texas and was surprised that it was not available in Tampa Florida, had it been I would have had AT&T instead of the company I just canceled.

2 years ago

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Shoppingmom7 Cincinnati, OH

HAD ATT SINCE THE 80S FOR TV, HOME PHONE & INTERNET. GETTING TO COSTLY WE DECIDED TO CUT THE COSTS & GOT RID OF OUR HOME PHONE. TV WAS NEXT AS THE PRICES KEPT GOING UP... AND CUSTOMER SERVICE WENT DOWN. THE FINAL STRAW WAS COMING FROM GA WHERE WE HAD FAST FIBER OPTIC INTERNET AT 100MPS FOR ONLY $45/MONTH. GET HERE TO HOLLAND, OH & THEY ONLY OFFER BASIC 50MBS SPEED ....NEGATIVE! AND SINCE NOBODY COULD TELL ME WHEN OR IF THE HIGHER SPEEDS WOULD BE AVAILABLE IN OUR AREA I DECIDED TO JUMP SHIP.

2 years ago

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Rustys777 Morganton, NC

Very fast internet with low prices and no surprise charges. Customer service is very friendly and helpful also. Highly recommended if you want fast internet

2 years ago

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Elder Terdkin Green Cove Springs, FL

Very slow internet depending on how far away you are from the source, the most I could get in my town was 9 "megabits" not megabytes and it was insanely slow. I switched and now get over 400 megabits download speed with my new provider. Unless your in the middle of the city where they have built up their lines, its just not worth it to use them if you play videogames and want to stream it or play online with friends. you need faster speeds.

2 years ago

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Michelle SM. Cedartown, GA

Internet interruptions almost everyday. I called in almost every other day for the same issue and with all the trouble shooting it work for a while, sometimes it did not. Tech came to my home, device change, the service still did not work effectively. I have held on for months, then decided to cancel service after I called in two months before relocating, and was told they will be working to get me service at my new location. Two weeks before moving, I called back and was told if I get the service at my new location it would be like dial-up. I was furious, because I needed service to work and for virtual learning for my children. I called in one week before moving, to cancel my service. S/w a rep who happen to be a great person, she tried to convinced me to stay. I informed her about the situation of the interruptions with the service. I asked to s/w a manager, she said only a supervisor is available. I was transferred to her supervisor (Loretta) she was very aggressive, rude and thoughtless. This person told me that me and my family should be able to work with a slow internet speed and not the speed we have been using at the new area. We should not have 3 to four people using the internet at the same time, no streaming videos or listening to music. I told her my children have been using the internet for virtual learning, I work from home. We we're dealing with the interruptions and slow motions during this process. If we accept a slower internet speed it just not will be possible for us to get anything done. She told me I pay for what I get 😳 I told her I will cancel the service.

4 years ago

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Hunter Brister Norcross, GA

AT&T internet has cheap plans, and can be used just about anywhere. The only complaint I have about the internet is that they slow does their internet after a set amount of usage.

4 years ago

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Ashley Roberts Norcross, GA

At&T is a reputable brand with fast internet and great deals. My only problem is living in the country the internet gets really splotchy when I am driving and my maps sometimes dont work so I have to carry a paper map still!

4 years ago

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Zabsanti Silverhill, AL

AT&T has been a very good company when it comes to finding the middle ground for price and quality. However their network and internet speeds are often poor when I went to more rural areas and even suburban areas as well.

4 years ago

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Johnathan kelly Gulfport, MS

This Internet service overall is strong and reliable however it does have times where the connection strength drops a significant amount. This results in lower speeds for about a couple weeks at at time

4 years ago

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Robyn Tallahassee, FL

The best internet carriers ever! I won't say that about the phone company, but the internet they provide in my family's household is great! Superfast network quality.

4 years ago

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Tony Gibson American Fork, UT

We didn't care for AT&T internet in our area for internet service. It was slow without options to be faster and went down too much for us. I had to switch away. I am sure they are better in some areas than others, but it didn't work very well for us. I love them for my cellphone, but not internet.

5 years ago

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Mike Smith Austin, TX

I recently switched internet service providers from Time Warner/Spectrum to Att due to a bundle package with Direct tv and have not been super pleased with the service. The speed is very in consistent. Especially in the evenings.

5 years ago

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janalee sanders Valley Center, CA

I am very frustrated with AT&T's internet service. we have such slow internet speed despite following their recommendations. with such fast and constant advancement in the world of technology I would think that the companies who sell that service would always up to date and be willing to provide their customers a service equal to the amount of money spent.

5 years ago

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Annie Orr Provo, UT

AT&T has always been so good to me and my family. Our family plan is amazing and making the payment each month is so easy to do with their app. They make it so easy and their online service is always great too!

5 years ago

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Matthew Carbaugh Herndon, VA

Switched from Fios internet to AT&T due to price saving on bundling with cell service. Internet is noticeably slower at times with multiple family members using it but never unbearable

5 years ago

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Rischelle Mikkelson American Fork, UT

Overall they have good service. There are times in the day where it seems to slow down. For the mobile option there are some spots that don’t work well in my area. But over all, I am happy with their service.

5 years ago

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Isaac Gilbert, AZ

AT&T is good internet carrier. They are not the best one, but they are definitely one of the better options. They have many dead spots in the neighborhood so that can be annoying, but overall it gives me good coverage.

5 years ago

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Anthony Sgambati Rocklin, CA

Best internet service out there! We have had AT&T since we owned our first home 22 years ago, wouldn't have it any other way. Best customer service hands down.

5 years ago

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Ken Curtis

Used AT&T a long time ago because they were the only ones giving great service overseas when I was stationed with the United States Air Force in England. When I returned to the states I found better options.

6 years ago

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Drey Greg

AT&T internet provider use to be the best internet provider for me but since last year their service is not stable I even requested for a refund no response until I sent them and an email

7 months ago