AT&T Internet

With fiber optic the Internet service is excellent. BUT - Their customer service is non-existent. The price I was quoted when I signed up for the service was not honored. They are charging considerably more. I have been promised call backs by people who can solve this, but they never bother. I was promised a $100 Visa debit card for signing up. That has not happened. I am extremely disappointed in how they treat their customers once they sign up.

I started new internet service late May 2019 with AT&T U-Verse. They came and did a whole new installation with lining from the post to the house and everything needed inside as well. I called a few days later to complain about intermittent service and they sent a tech who ended up changing a filter and that was supposed to fix the problem. It made it better but I would notice a second lag every now and then and figured it was not bad enough to be a pain about it. Early September (roughly 3 months after initial installation), my interne just went out completely all of a sudden. I called and they couldn't reach my modem so they said they had to send a tech and depending on what caused the outage they would determine if I would be charged for the visit. The tech came and had to reinstall the lining OUTSIDE of the property and that fixed the problem. This was a 3 month installation by another tech that he had to re-do. To my surprise, I was charged $99 for that visit. I called to complain and after an hour on the phone and explaining the whole thing to 3 different people, the last rep said that she would waive the fee and apologized and said I would get confirmation in a few days. I thought that was a done deal and didn't mind it again, today I checked and the fee is there, called again and there is record of my 10/1 call but no notes saying she would waive the fee (she lied to me) and everyone else says that the system has the fee as valid so they can't remove it. Asked for the supervisor an he said the same thing and transferred me to Kevin at the Loyalty Office who made me repeat the whole thing again to then tell me that he cannot override the tech determination of a valid fee and just offered to credit half of the fee. Said that I could not speak to anyone higher and that no one can override the valid determination. Service is terrible, customer service is worse, today my call got disconnected after talking for like an hour and they didn't bother to call me back. Over 3 hours on this matter and they don't care. STAY AWAY FROM ALL AT&T SERVICES!

I cancelled my TV service with ATT today and was told my bill would go up $10. I was looking at my bill when I talked to them. The bill stated $80 with a $10 discount for having a bundled service. When I got the recap it showed the cost to be $90. When I called they said the $80 was a bundled cost and the stand alone cost is $90. That is so dishonest. I wish I could find an honest internet service provider, but looking at these reviews, I don't know that they are out there. Very disappointed in the way they handled this.

Technical support is absolutely terrible, 2 to 3 times a year our internet goes out due to the line buried to where we live at, which we can on get 12 MB’s tops, are every time it take the forever to get a technician to look at it just to always tell us it will be at least another day for an outsourced contractor to come and find the problem down the road and dig it up and correct it. During this outage at the moment I was told we would have someone on Thursday afternoon from 2 to 4pm, which I took off work for, they were a no show and it took them until 8:30 pm to call and let me know it would now be Saturday from 8 to 10 am before they come out. That time comes and goes and I call them and they are saying they are “overbooked” and now it will be Sunday before they get here. They have us between a rock and a hard place due to no other internet being offered in our area except satellite internet which cost more and has data caps. If it were not for this we would have left them long ago.

Am more than dissapointed in this service and customer service is terrible . Internet goes out internmently through out the day. Had an issue recently where it stayed down called customer service on sunday they stated they could not send a technician out until tuesday between 4-8 p.m. I work from home so is vital i have my internet service explained this to 2 different reps and supervisor stated theres nothing they could do. I Requested compensation they offer me a $6.00 credit. I'll be switching!

Wow.... The current reviews already on AT&T is just sad. It only confirms what a mistake I made by joining AT&T Business Direct Fiber Optics account. I have an adjustable circuit and my representative had no idea that I had an adjustable circuit to lower down the mbps. How are you a AT&T customer service representative for a customer and have no idea what the customer needs or has? My representative told me to wait 60-90 days for another representative to come out and install a new circuit to lower down the mbps because my circuit wasn't adjustable. The representative that came out almost 90 days later told me my circuit is adjustable so I did not need the new circuit. I still have the physical circuit that was mailed to me. I could have saved months of money and now months and months of my time trying to reach out to AT&T and get somebody who truly wants to help me. I have reached out with my issues multiple times to countless emails and phone numbers and yet nobody seems to want to help me. This is a span of about 5 months!!! I've written tickets reached out to my representative who has taken an extremely long time to get back to me and is of no help, called countless phone numbers and even chatted with quite a few representative online. It took me to writing this review that should be -5 stars not even 1 to not even be sure if somebody will reach out to me. At first I wanted after I resolved my AT&T issues to switch over my phone services from Comcast to AT&T and have it all together but actually I'm going to switch from AT&T Fiber Optics account to Comcast Business Fiber Optics where my phone service is. There is no way their customer service is worse than AT&T. All AT&T representatives do on phone calls is transfer you to a different number. Here are the lists of numbers that lead you no where they have given me to call. Notice how not one of the numbers is repeated. Showing that AT&T representatives have no idea what they are doing. . 888-217-3212, 800-672-3990, 800-331-0500, 888-321-2375, 877-503-2622, 800-321-2000, 800-235-7524 and lastly 888-613-6330. Also, I have my cell phone service with AT&T which ALSO SUCKS because every other phone service including T-Mobile & Verizon always have service in my ware house besides AT&T. I can't get service anywhere and my hotspot stopped working. I have been pushing taking it to the store because I know they will just send me a new iphone in which I have to back up my iphone to itunes erase everything give back the phone and sync everything back on the phone again. Feel free AT&T to reach out to me. You can find my information on all my reviews. Thank you. Nicki Lage 305-479-2627 nicki@y-not.com company name: Y-Not Design and Manufacturing. LET ME REMIND YOU IT IS A BUSINESS DIRECT FIBER OPTICS INTERNET ACCOUNT. Issues: 1. I still have a circuit that was made to me by mistake 2. I want a new representative 3. Reimbursement for the months that I could of saved money the representatives fault for not knowing the type of circuit I have 4. Low down my MBPS 5. I wanted to transfer my phone service from Comcast but now I want to cancel my entire service with AT&T, no penalization and reimbursement for the worst service I have ever received from a company.

Joke of a company. Was scheduled for Internet install today between 12-4. At 4:15 I called and they said guy was running behind should be there in 30 mins. 5:15 still hadn't showed so I messaged them, was told sorry but just checked and they will still be there tonight. 6:30 and nothing, got hold of them again and was them told they would have to reschedule for a week later. First off if I wasn't contacting them, I don't think I would have ever heard from them. Second, shouldn't I have been next in line to get my install instead of having to wait another week? Very poor customer service. Can tell theydon't care at all.

Terrible internet service,They cant find the problem. even aafter them working on the line for 10 days which we had know internet and landline,which was great for me, it didnt fix anything. The employees are great though very nice

I have Att wireless and wifi. Recently, my phone and computer as well as all my personal data was compromised through my wifi connection and I witnessed my phone being cast onto a TV screen. I called and informed att about the issue and was told after they did some things that I was now protected. (Because I wasn't initially? ) Then less than a week later I found another computer had accessed the same information and was pirating my data. So I called back and was told that they did some more things (because they didn't do enough to begin with?). Wtf am I paying for. How disappointing to have spent 3+? Hours on the phone having to waste my time with technical service. However, they did say I would be credited 5.00$ for their complete and under incompetence.

Internet was ok. I had direct tv for almost 20 years(nfl Sunday ticket kept me there. But always was ok with there service. Then att joined up and I went with them to save a little money over comcast. Big mistake. Internet is ok, but couldnt stream movies that great. But the people at att are thieving liars. Agreed to a price on the bill(have to do this once a year, but was always quick and fair with direct tv.) ,I assumed it would be good for a year, three months later they cranked up the bill again over 200. I did t even know a d made several payments and wound up behind. I quickly paid, then was lied to twice more about how much I needed to pay after cancelling service. Called and cancelled it, apparently 4 days into service of new month, or billing period, so they wanted basically a whole month. I argued this and for like an hour and was lied to about how much I would need to pay by 2 different people on the phone. I asked to speak to a supervisor, because she said only they could review recordings. Then was told a supervisor would review the recordings and get back to me in 72 hours. No call ever but they still want their money that I didnt even use their service for, but they charging because of billing cycle? Makes no sense! Ended up just paying because I care about credit score and such but these people were not fair with me and lie to your face!Anyway att it seems now has control of the bill, and they want me to pay in excess of 200 $ a month, dont even have any movie channels, just HD and DVR. I tried at least getting new equipment as mine was about 7 or 8 years, but nope, I need a 2 yr contract for that now. , switched to metronet for cable and tv for now, fiberoptics and same money. I may go back to direct tv but never att

I really like them i get really fast internet and never have a problems with the internet going down on me. they can lower the internet chargers for us people that are on a fixed income and over 55 or more

90% of the time has been great. The other 10% is due to internet outages and the uverse boxes being unable to connect to the router. Cost is a little on the high side as well.

They need lot of improvements. 1 stop deceiving there customers. I've been fighting monthly to get the discounts and benefits they promised from the day I signed up. My bills are still way over what they promised me they would be in the corporate store. I haven't even received my first responder discount. My bundle discount, for having all there products. I about to get rid of all of them too. I'd something doesn't give soon.

We had ATT Uverse but ATT pushed us to switch to DTV since we were having a lot of technical issues and the techs that came to the house couldn't fix them. We have Spectrum now - mainly for faster internet. But DTV is better than Spectrum TV. Spectrum has better Internet service though.

My husband and I both previously had Spectrum internet in our respective apartments. When we moved to a house in the Austin area we began looking into Fiber networks available in our area. AT&T advertised Fiber connectivity for $60/mo. When I called to inquire the sales representative told me that indeed Fiber was available in our area and she could offer us 18 Mbps for $50/mo. I was shocked at such low speed but she assured me that anything higher than 20 Mbps on a Fiber network was typically used for businesses or much larger households. Since I knew next to nothing about Fiber connectivity I trusted her recommendation. After having the service for a week I can tell you definitively that 18 Mbps is not sufficient for anyone. Our streaming was significantly slow and poor quality. Uploading or downloading files took forever. Internet pages and messaging was unbelievably slow. I called Spectrum and they were able to offer us 200 Mbps for $45/mo in our area. I immediately called AT&T to cancel the service. Although I understand that Fiber is still limited in certain areas and AT&T would have never been able to offer us the speed we needed, I feel as though I was deliberately mislead by the sales representative. Transparency is an invaluable quality in a company. I am so disappointed in AT&T customer relations that they feel the need to lie to customers in order to obtain their business. We will NEVER be using AT&T for internet services again and after this experience I am debating future use of their wireless services as well. Also must note that upon calling to cancel the gentleman in "customer loyalty" who was handling the account assured me that the service would not be shut of until Saturday. I even asked if two services could be run simultaneously in the same household since we were switching to Spectrum on Thursday and he assured me there would be no lapse in service. Well, the internet was shut off today (Monday) and we won't have internet until Thursday. Really disappointing AT&T.

internet is super slow and spotty. Dont offer any higher speeds in my location. Also its s frustrating nightmare to try to even set up service. You get a different answer each time you call and no one knows what the other is doing.

The service is fine. However, the installation and coordination was a nightmare. I was given incorrect information when I signed up and then spoke to another person who assured me that I would not be charged for their error and then was billed the extra $99 and they refused to remove it.

ATT is pretty good but not always.. i have hard time with them getting the deaf access to what i need. Sometimes they ignored me and charge me more. I feel little limited with the service they give me. I am waiting for my TAP result but not heard yet.

My experience with this company, AT&T, has been bad. The first few months were a nightmare - we went through 4 repairmen and THREE new modems! Had to speak with customer service in India who insisted they needed to send us the modem in the mail and be without service at all for a week! That was not just a week without the Internet, but a week without a telephone!The second time I got lucky and reached a US person and he overnight-ed the modem. Wonder why he could do that but the Indian person couldn't? Sadly, a lightning storm blew that modem out also, again because the first installer, who was very nice, messed up, but this time we got a troubleshooter repairman and he was prepared to camp out here until he got everything right. He made sure everything was working properly, connected properly and there were no glitches. Very nice fellow. Now that the modem problem has stabilized ( all caused by the first installer who did not know enough to do the job correctly) we now suffer with incredibly slooowwww service. We have Uverse or whatever it is with copper wires and it is an agony waiting for the computer to boot up. Had I known that this was what we would get I never would have signed a year contract.

Fast and easy. Very efficient and consistent with my needs and time constraints. Customer service is accessible and considerate of my years of participation.

Try to get service when it's an ATT issue and you will be locked into a loop of limbo. After spending a whole working day trying to get ATT to work with iPage.com regarding an issue between the two companies, the customer service wanted to charge me a fee in order to fix their issue. Insane. Add to that the fact that no company, especially ATT, will talk to another to resolve issues. Ignore the problem or make it real difficult and maybe, just maybe the customer will go away. Well, I'm going away after many years of customer service abuse. It's just nuts to use ATT products. FYI: I worked with 5 agents today that did not know what a server timeout was all about, one didn't even know what a server was, though it was the modem.

My interactions with an AT&T Technician. First off I am not an AT&T customer, thank God, but my mother is. I am thankful that I was home during this situation because that allowed me to intervene with this aggressive technician. After living abroad for several years, in China, I am visiting my disabled older mother to catch up, so it is very lucky that I was there. My mother discovered that she was being charged for a non-existent line to the house, a line that was supposedly canceled and removed 15 years ago. It seems for 3-4 years AT&T has been charging her for this line. She called the customer service and inquired what this was about and the service representative, who I have been told was nice, noticed the line and said that they could remove it. But, she said something about the internet, also through AT&T, being attached to this non-existent line. Thereby needing to send out a service technician to deal with checking the physical lines to ensure that the internet was attached to the correct physical line. Now understand this is how my mother understood what was told her by the representative on the phone. The day arrives for the technician to come. My mother puts her life on hold so that she can be there when he arrives. The technician calls, his first statement, “I am on my way, what am I supposed to do?”. Now my mother is not a telecommunications expert and can only go by what the previous representative said. She says that he should have a work order. The technician says there is no work order, and begins lecturing her about her needing to be able to tell him what he needs to do in specific detail. To the best of her ability and with her limited understanding of how the phones are set up she says what she thinks needs to be done. She tells him that she doesn't need the lecture. My mother ends the conversation, hangs up and begins calling the customer service to figure out why she is being treated rudely and what specifically this rude technician needs to do. She calls the first number, the person on the other end says she can't help her and doesn't know what the technician is supposed to be doing. She is then transferred overseas to a call center. She asks to be transferred back to the local area so that she can have a representative deal with this problem. They say that it is impossible to transfer her call back. She calls an alternate number for AT&T this progresses to her contacting 7-8 different representatives who are unable to help her. Around the 7th caller the technician arrives. My mother is, still on the phone, still trying to figure out why the service details were not given to the technician who was supposed to be providing said service. So, I answer the door to deal with this technician. He again asks what he is supposed to do. I give him as much detail as I know, he then proceeds to raise his voice and start lecturing me on how we need to know what needs to be done and how all the other customers he has serviced knew what he was supposed to do and that this is how AT&T does things. I get tired of the lecture and say “I don't need the lecture. You are lecturing again.” He then claims that we are disrespectful and storms away saying he is leaving. At this point my mother is still on the phone dealing with the customer service and this technician has raised his voice and lectured me about how I am in the wrong and walked away. He in no way identified himself, or gave his name. Knowing that there will only be denials about what occurred I went ahead and went outside and took a photo of him and the AT&T vehicle. He seeing me proceeds to get even more aggressive and begin hurling insults. This young man, younger than me is yelling and carrying on insulting me in an aggressive fashion in front of my disabled mother's house. I am a big guy and I felt the aggression from this man. My mother is disabled in a wheelchair, I am so happy that I was there and able to be between this aggressive man and her. I headed back towards the house to try and avoid confrontation. The technician proceeds to follow me back towards the house. I stop before I arrive near the door to try to keep this out of control man away from my mother. At this point I feel that there is a chance that he might get physical and don't feel safe for my mother's safety around this AT&T technician. He proceeds to insist that we are in the wrong. He says he is going to call his manager and I try to convince him to tell me the number of his manager. He goes ahead and yells a number so fast that I can't get it in my phone in time. He makes a statement to the effect “Are we going to do anything here today or not” I proceed to tell him the issue again. He tells me it is just a paperwork mistake and gives another lecture. I ignore the lecture just to try and get this nightmare over with. I try to explain what we think the customer service on the phone was supposed to have set up for him to do, to check the physical line for the internet to insure that it is connected to the correct line. He says he has to get his ipad. So he goes back to his truck. I run back inside to see if my mother has had any luck in figuring out why AT&T has sent such a rude and aggressive man to her house. My mother is still on the phone trying to get the work order specifics. The technician arrives back at the door. When I open the door he places his foot on the threshold making it impossible for me to close the door if he gets aggressive again. From my perspective of trying to prevent this aggressive AT&T employee from harming or intimidating my disabled older mother this is a bad situation. He proceeds to tap on his ipad to check the connectivity of the lines. He does a check, never touching any physical cable or line at the house. Shows me the screen and says everything is working. At this point we just want him to leave. We nod go along with what he has said and get him to go back to his truck and leave. So AT&T sends their employee out to her house with no details on the work order. He gets rude and aggressive towards the customer. Taps on his Ipad, which he could have done anywhere and then leaves. No service was provided, besides an online check that could have been done over the phone. We are still not sure what the original work order was, and now I don't feel safe having any AT&T employees come near my mother's house unless there are other witnesses present. Is this really the approved treatment of customers? As it stands I am really working to convince my parents to switch service providers. Any recommendations?