Name: AT&T Internet
Rating: 3.9

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Mickey Mangum Long Beach, MS

I currently have ATT internet and the speed is much lower than advertised. It is reliable in that it always works but slower. The customer service is the worst in the industry and that's saying something.

4 years ago

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mike a xavier

Fair Price but poor Wi-Fi Range! Instead of offering to help, offering more expensive service or to buy equipment! Should not have to pay extra for a service they can't provide at the agreed upon rate!!!

4 years ago

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Shane Lopez

I wish all these cable companies would just do a standard base rate indefinitely that was the same as the introductory offer.

4 years ago

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Teala Oakland, CA

The abosolut worse liars I've ever delt with, the tech had me waiting for more than 40min after a 2hr window of waiting and I would NOT recommend this service to anyone. They keep saying they are sorry but won't offer any real aplogized as far a discount on your bill or credit to your future accounts. Overall horrible people an horrible service.

4 years ago

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Anonymous

I like the availability, but the internet speed is extremely slow. I have the highest speed available in my area (50 Mbps). However with today need this is causing my household electronics to freeze a lot.

4 years ago

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Lynn Trumbull, CT

The worst service ever. I canceled WiFi/internet last week and Spectrum was installed yesterday - Unlimited usage. AT&T charged me $50 last bill for going over usage. That was the it for me. DirecTV is next to go when my contract is up. Awful service.

4 years ago

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Mary Hamilton

When there are internet outages it would be helpful if the provider would either telephone (if landline involved) or text the customer to notify of the outage.

4 years ago

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Veronica Lawrence

I use internet service for everything as I stream my TV as well as use internet for my computer, phone etc. ATT is reliable

4 years ago

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franco baratta

They are an above average company. I don't have much interaction with them except when I have an occasional interruption of service.

4 years ago

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Bryce Fitzgerald Knoxville, TN

Was promised fiber internet when sold on the phone. When installed, the guy confirmed it was not fiver. So slow I have to use my cell service (Verizon). I thought Comcast was bad, but AT&T is clearly the worst. Stay away at all costs!

4 years ago

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Katie Guyton Los Angeles, CA

I do not like AT&T anymore. We thought our services were bundled, but they aren't. They cut off our internet and we didn't know.Communication needs to improve.

4 years ago

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Robert Chesterfield, MO

Stay away from everything ATT!!! I switched to phone, internet and dircttv. System never worked correctly. Cancelled service. They are still charging us even after the account is closed. I have called 15 differnt times. Worst customer service ever!!! Again, STAY AWAY unless you want one headache after another.

5 years ago

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Bettye Chambers Dallas, TX

they gave me a low cost internet service, the internet is slow but it's affordable. and I don't really need speed I am retied and have lots of time.

5 years ago

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Terri Beaumont, TX

Bill went up $70 this month !!! They provide service for internet but there is no real interaction with updates on how things are working with your system.

5 years ago

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Terry D Westland, MI

They are fast enough for my needs and reliable. I would like fewer adds and less program changes in format and structure

5 years ago

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Melissa Albrecht Rochester, MN

Expensive want to cut down on my monthly bill. It is confusing when cable and internet combine. Two different passwords. Two different customer service folks.

5 years ago

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Flordine Williams Houma, LA

I don 't ever have any problems! The Internet provider is very efficient...always working without technical issues!

5 years ago

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Teen pari Union City, CA

In the last 7 years with part HOME SERVICE AGENT i only had one Disconnect and was reconnected within 1 hour

6 years ago

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Joe Smitty

They suck, I would give negative stars. Service interuptus daily, the bigger problem is we broke them up once because they proved monopolies cannot be for profit, yet we are letting them grow and it won't be long and they will be the only option again.

6 years ago

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Aimée Fort Lauderdale, FL

Service drops cs sucks never have reasonable phone hours and by the time you get your call answered in the cue phone call gets dropped or phone lines are closed

6 years ago

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Madhusudhan Srikantaiah Prosper, TX

Awesome Service and performance from product wise. Customer service is always awesome and incredible.

6 years ago

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Dirk Durant

Internet availability is relatively good, even though speed sometimes suffers. Modem must be restarted periodically. Customer service is bad, including long wait times. Making service changes is not easy.

7 years ago

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Linda Tomball, TX

I truly love the fiber optic internet AT&T installed in my area! It costs less and is so much faster!!!

9 months ago

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Rachel Birmingham, AL

I enjoyed having their internet service and bundle it with my cell plan. I wish the cost didn’t continue to rise each year.

9 months ago

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Leslie

We’ve been with the company for 17 years. And in that time our bill has gone higher and higher. I know they have good service but their prices are getting ridiculous.

10 months ago

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Beth Perkins Great Falls, MT

AT&T has been good to work with. Customer Service could use a little improvement but over all good service for the price

11 months ago

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Idris Akere Twinsburg, OH

I like the fact that they have a wider range internet coverage and they respond quickly to any issue

11 months ago

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Tara Murray Cleveland, OH

Their internet service was really good and fast. They also have a program that helps low income individuals for free

11 months ago

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jgeebiz Provo, UT

I had AT&T back in Texas. One of the worst companies. Overpriced, always having to to bundle because I just want to throw away money for things I do not ever need. They charged for a new cable that their technician decided to destroy even though it was brand new.

11 months ago

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Diogenes DeFawkes Warner Robins, GA

Switched to TMobile after never being able to get service over a 3 month period, but still being billed. Customer service was a nightmare, had no patience for my elderly mother, and gave us a huge run around trying to return equipment.

11 months ago

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Christi Elizabethtown, KY

Wish I could still have this internet. I no longer live where it is available and I miss the reliability of it from having it before.

1 year ago

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Sydney Abbott San Diego, CA

I have never had any major issues internet wise. I’ve used them for over 4 years and I think the internet has been down only once.

1 year ago

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Kami T Pickens, SC

Best 5G internet service where and when I need it! I love that my internet runs smoothly during high demand times as well as lower demand times!!

1 year ago Edited April 5, 2023

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dogeatdog12345

Terrible terrible terrible. Slow unresponsive, often congested and the internet speed paid for 800mbs was actually 70-90 on the actual device test. The customer service is outsourced through the Philippines. The conversation is very hard to understand. Not there fault the customer service. Its AT&T's fault. Why outsource when people need jobs locally.

1 year ago

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T McLean Boiling Springs, SC

I really liked how "at&t access" the program they offer for the ACP and people in poverty who can't usually afford any other internet service was basically one of the first companies to pick up and Esp advertise it as well.

1 year ago

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Hyler Doobee Athens, TN

I love the fiber optic internet service, with its high speed and easy connection , but I don't appreciate the cap put on data towards the end of the billing cycle.

1 year ago

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Bryce Coonce

The rating is a 2 star mainly due to their customer service and lack of services provided. I have tried them twice and both times was not great to say the least. I NEVER received the speeds they advertised to me and getting ahold of customer service was very difficult.

1 year ago

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Shamika Langley Mesquite, TX

Pretty good service overall. When there is a storm it might shut down but other than that we are happy with our service.

1 year ago

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Margaret James LA

I enjoyed the service I had with AT&T , but it was pricey. I couldn’t get used to spending a lot on internet just not worth it. For the price they were charging there were other internet services more competitive

1 year ago

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Jenny MacLarty Austin, TX

I have had At&t phone services for over 15 years. They have jumped their prices and changed plans and not talked to their customers about it. Denied the actions. They give discounts but tack on fees left and right, and change prices mid-bill. I wouldn't advise this to be the first choice for the internet.

1 year ago

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Shantel Palomino Wickliffe, OH

They are always willing to help,and service is always on time very nice customer service team never a bad moment thank you

1 year ago

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Holly Holmes Washington, DC

AT&T is the best internet provider in my area which is rural and in the mountain Foothills. Their being the best still isn't very good. It has slow speeds and buffering most nights.

1 year ago

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Jacqueline Mertins Lorena, TX

I previously had AT&T and was very happy with them. They were not available at my new house with high speed. Wish they did.

1 year ago

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D

Excellent speed and responsive customer service. Had internet for almost 10 years and never had a problem once of any kind.

1 year ago

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Matt Harvey Minneapolis, MN

Service was okay, customer service was okay. Quality of the package they offered was okay. Not my fists, or even 3rd choice. But there were only two choices where I lived and AT&T was the best of the two.

1 year ago

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Amarie Rodriguez Houston, TX

AT&T has good service, never had any real technical issues, however there prices are way to high. Unless you bundle They’ve made it impossible to stay with them after a promotion.

1 year ago

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Joni Davis Burlington, NC

ATT is a great company. My internet and WiFi service are great. The techs are professional and courteous to the customer.

1 year ago

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Rachel Porter Chicago, IL

I've had AT&T for hotspot internet, DirecTV, and regular internet and wifi. I always experienced frequent interpretations in all these services and wouldn't get much help from Customer Service or the Billing Depatment. As far as I can help it, I will not ever get AT&T ever again.

1 year ago

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Brandy Allman Salisbury, NC

I had this service a few years ago when I moved out on my own. I enjoyed the service & the price stayed the same as they said for the entire year.

1 year ago

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Gisele Sasser New Smyrna Beach, FL

I used AT&T before and was very pleased. Unfortunately, they do not service my present location. If they ever do, I would switch immediately.

1 year ago Edited August 3, 2022