Name: AT&T Internet
Rating: 3.9

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Terry D Westland, MI

They are fast enough for my needs and reliable. I would like fewer adds and less program changes in format and structure

5 years ago

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Melissa Albrecht Rochester, MN

Expensive want to cut down on my monthly bill. It is confusing when cable and internet combine. Two different passwords. Two different customer service folks.

5 years ago

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Flordine Williams Houma, LA

I don 't ever have any problems! The Internet provider is very efficient...always working without technical issues!

6 years ago

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Teen pari Union City, CA

In the last 7 years with part HOME SERVICE AGENT i only had one Disconnect and was reconnected within 1 hour

6 years ago

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Joe Smitty

They suck, I would give negative stars. Service interuptus daily, the bigger problem is we broke them up once because they proved monopolies cannot be for profit, yet we are letting them grow and it won't be long and they will be the only option again.

6 years ago

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Aimée Fort Lauderdale, FL

Service drops cs sucks never have reasonable phone hours and by the time you get your call answered in the cue phone call gets dropped or phone lines are closed

6 years ago

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Madhusudhan Srikantaiah Prosper, TX

Awesome Service and performance from product wise. Customer service is always awesome and incredible.

6 years ago

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Dirk Durant

Internet availability is relatively good, even though speed sometimes suffers. Modem must be restarted periodically. Customer service is bad, including long wait times. Making service changes is not easy.

7 years ago

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Cathi M. Cartersville, GA

We are in a rural area. The service is wonderful! It is reliable and high speed and is reasonably priced.

9 months ago

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Sandra Anderson Spring Hill, FL

Have DirectTV and love all the channels and being able to record any show to watch when I have time.

10 months ago

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Amy Kehl Plainfield, IL

I have never had any real issues with this service since I got them. We had it go out a few times but it was resolved very quickly.

10 months ago

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Jeri Bryant

they are fast but the price increase fast too was at 50 then left at 90 per month but always at the forefront of innovation in their industry.

10 months ago Edited September 15, 2023

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Laconia Byron Pleasant Grove, AL

I love them. Great service, great customer service also. Super fast internet. Almost no loading time.

10 months ago

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Be Smart

I have several lines with different companies and this is by far the best on. The reception is also the best.

10 months ago

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Marlene pincoffs Columbia, SC

The Internet is actually fine, but they have never been able to fix my online access. I have spent hours on the phone with them and they still can’t get my online account set up. If I had another option, I would switch, they suck.

11 months ago

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Doxie Lady Warrenville, SC

Always works. Very few interruptions since we got it 4 years ago. Cable internet far outperforms the others.

11 months ago

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Deyanira Salazar Cibolo, TX

Excellent service for over 20 years! AT&T is extremely helpful when I have a question. Their customer service is excellent!

1 year ago Edited July 28, 2023

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Rodrigues Bogan Boiling Springs, SC

I have tried this company internet in the past but do to where I live I had to change companies because reception was bad but I still have the cell phone service it works great 10years strong

1 year ago

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Alicia James

AT&T internet and customer service is awful. We had to spend over an hour on the phone every few weeks to "fix" our internet. We were very excited to have a new internet option and leave AT&T.

1 year ago

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Lil (LTP)

I love AT&T internet services! I had their service in Florida and wish I had the same service availability in Tennessee where I am. Miss them!!

1 year ago

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Vince Gonzales Dallas, TX

I thought AT&T was quality service in town and out of town but from being a customer that is definitely not the case! Dropped calls slow internet all the time! I already moved one line to a competitor for a lot less and just as good service! One of my biggest complaints is customer service! First its very hard just to hmget through the automated process then the representative barely speaks English and 9 times out of 10 they can’t comprehend what you are needing!

1 year ago

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David Adrian Morales Weslaco, TX

I had At&t internet and it wasnt that great. Service availiblity wasnt always good so it didnt work. I did not like that they used the phone jack for the modem. It eventually got upgraded to coax cable but that was at an extra charge.

1 year ago Edited May 22, 2023

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Darlahh L. San Antonio, TX

Never no problems with being a customer with them. It's fast and reliable service. No problems at at all. Keep up the amazing customer seevice!

1 year ago Edited November 7, 2023

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Christi Elizabethtown, KY

Wish I could still have this internet. I no longer live where it is available and I miss the reliability of it from having it before.

1 year ago

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Sydney Abbott San Diego, CA

I have never had any major issues internet wise. I’ve used them for over 4 years and I think the internet has been down only once.

1 year ago

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Kami T Pickens, SC

Best 5G internet service where and when I need it! I love that my internet runs smoothly during high demand times as well as lower demand times!!

1 year ago Edited April 5, 2023

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dogeatdog12345

Terrible terrible terrible. Slow unresponsive, often congested and the internet speed paid for 800mbs was actually 70-90 on the actual device test. The customer service is outsourced through the Philippines. The conversation is very hard to understand. Not there fault the customer service. Its AT&T's fault. Why outsource when people need jobs locally.

1 year ago

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T McLean Boiling Springs, SC

I really liked how "at&t access" the program they offer for the ACP and people in poverty who can't usually afford any other internet service was basically one of the first companies to pick up and Esp advertise it as well.

1 year ago

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Hyler Doobee Athens, TN

I love the fiber optic internet service, with its high speed and easy connection , but I don't appreciate the cap put on data towards the end of the billing cycle.

1 year ago

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Bryce Coonce

The rating is a 2 star mainly due to their customer service and lack of services provided. I have tried them twice and both times was not great to say the least. I NEVER received the speeds they advertised to me and getting ahold of customer service was very difficult.

1 year ago

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Shamika Langley Mesquite, TX

Pretty good service overall. When there is a storm it might shut down but other than that we are happy with our service.

1 year ago

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Margaret James LA

I enjoyed the service I had with AT&T , but it was pricey. I couldn’t get used to spending a lot on internet just not worth it. For the price they were charging there were other internet services more competitive

1 year ago

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Jenny MacLarty Austin, TX

I have had At&t phone services for over 15 years. They have jumped their prices and changed plans and not talked to their customers about it. Denied the actions. They give discounts but tack on fees left and right, and change prices mid-bill. I wouldn't advise this to be the first choice for the internet.

1 year ago

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Shantel Palomino Wickliffe, OH

They are always willing to help,and service is always on time very nice customer service team never a bad moment thank you

1 year ago

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Holly Holmes Washington, DC

AT&T is the best internet provider in my area which is rural and in the mountain Foothills. Their being the best still isn't very good. It has slow speeds and buffering most nights.

1 year ago

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Jacqueline Mertins Lorena, TX

I previously had AT&T and was very happy with them. They were not available at my new house with high speed. Wish they did.

1 year ago

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D

Excellent speed and responsive customer service. Had internet for almost 10 years and never had a problem once of any kind.

1 year ago

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Matt Harvey Minneapolis, MN

Service was okay, customer service was okay. Quality of the package they offered was okay. Not my fists, or even 3rd choice. But there were only two choices where I lived and AT&T was the best of the two.

1 year ago

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Amarie Rodriguez Houston, TX

AT&T has good service, never had any real technical issues, however there prices are way to high. Unless you bundle They’ve made it impossible to stay with them after a promotion.

1 year ago

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Joni Davis Burlington, NC

ATT is a great company. My internet and WiFi service are great. The techs are professional and courteous to the customer.

1 year ago

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Rachel Porter Chicago, IL

I've had AT&T for hotspot internet, DirecTV, and regular internet and wifi. I always experienced frequent interpretations in all these services and wouldn't get much help from Customer Service or the Billing Depatment. As far as I can help it, I will not ever get AT&T ever again.

1 year ago

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Brandy Allman Salisbury, NC

I had this service a few years ago when I moved out on my own. I enjoyed the service & the price stayed the same as they said for the entire year.

1 year ago

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Gisele Sasser New Smyrna Beach, FL

I used AT&T before and was very pleased. Unfortunately, they do not service my present location. If they ever do, I would switch immediately.

1 year ago Edited August 3, 2022

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Walter Brawner Oak Park, IL

I always have a good connection with them and my cost stays the same every month and BTW I just got a discount from them for life. LOVE THEM

2 years ago

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Demetrace Williams Milwaukee, WI

ATT is a rip off the internet service is trash. I had to buy an extender, just to get a better internet service upstairs in my house. That was a extra $50.00. Overall, they are expensive and the range is poor.

2 years ago

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Ben Tolsky Wilmette, IL

While it’s difficult to deal with them over the phone, they’re internet has been pretty reliable and with fiber is incredibly fast.

2 years ago

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M. Nielsen South Bend, IN

Strong service and great customer service they are always there to answer questions and understand and resolve your issues.

2 years ago

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Cindy Barber Tulsa, OK

While this was the pricier version of internet, I also never had any outages and it was the only option I had in the area I was in.

2 years ago

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Elisabeth Earhart Joplin, MO

I found it difficult to contact AT&T about any problems. Unless you have phone service with them they won't accept your call. Even if discontinued, they won't answer. They get you to sign up for their television service then won't accept your calls to cancel.

2 years ago

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Amrit Nandrey Franklin, TN

I have AT&T Fiber for 7+ years now and am extremely happy using same. It is very reliable and offers same upload speed as download.

2 years ago