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AT&T Internet

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7.3

Overall Score

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Nancy J Fitzgerald

They are horrible! I was promised one price and it was never the promised monthly price, I have to call every few months and within the last four (4) months I spent 3.75 hours on hold or speaking with AT&T and the problem was not resolved.

4 years ago

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Jeff

I used to like AT&T on account of their service and customer support. Unfortunately the two aspects that led me to AT&T are now having me search for a new provider. btw, I've been with AT&T for over 11 years.

4 years ago

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Livingston Southaven, MS

AT&T has fallen in service as an overall company. My husband has been with AT&T for 15 years. We transferred our service to a new house and have been given 9 reschedule dates within a month and a week. Tech support never comes as scheduled. They offered us phones and discounts. We declined their offers and only want service. What happen to on time service to the customer?

4 years ago

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Jeff Saint Augustine, FL

I am only giving a star, because I cannot leave 0 stars. Customer service non existent. Have been without internet for 2 days, and each time I talk to the automated system or the “supposed” representative on the Live Chat, I get a different excuse and a different message. Still have not received an answer as to how to fix my issue, nor when I can expect someone to actually tell me when my service will be restored. Unfortunately, only service provider in my area, and they known it. Let me reiterate...find another option for your internet.

4 years ago

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Vivian

I don't care for this internet provider. The problem is they have gobbled up so many of the other companies and took over. Rhere customer service is garbage . I have been transferred up to 11 times in a period of 2 hours because they connect you to the wrong dept.. Plus the language barrier is nuts!!

4 years ago

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Doug Morgan Blue Springs, MO

It has been reliable for the most part but prices keep increasing and it is ceasing to be worth the price. Will be a lot of effort to change everything but am very much considering it.

4 years ago

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Irene

I liked the ability of them being able to with my permission get into my computer and fix issues. I never had problems with AT&T

4 years ago

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John San Antonio, TX

shows recording start at time schedule, not at time show actually starts. Program will stop I get message:DVR has lost connection with TV, please check connections. I have WiFI ! Ridiculas! finally replaced DVR unit, FED UP, am switching to Google Fiber- $100+ less monthly.

4 years ago

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Amanda G.

They're fine. I live in a small town, out in a "rural neighbourhood" so it's slim pickings. Spectrum is usually not available and Hughes Net sucks.

4 years ago

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Christian Folsom, CA

Their customer service improved which was why i left them in the first place. As far as internet goes i pay for the second highest speed and it is way to slow and spotty for what i am paying. I'm currently looking to replace them

5 years ago

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Ronnell Sandy, TX

Nothing out of the ordinary, addition of the Inhouse expert during installation of the internet home service, improve and be more upfront with pricing

5 years ago

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Mike Sweetwater, TN

Good experience for the level of service we selected. We like the customer service, consistant billing and overall service

5 years ago

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Maria Brown-Jimenez

Internet is very moody. I would switch if I could find something decent at an affordable price. I would like to get out of the contract, but fees are high....I like the On Demand and the ability to record shows and watch later.....

5 years ago

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KG

I've had no problems with my service. Only thing and sure everyone feels this way about their provider, they are over priced and every single request is an upsell.

5 years ago

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JOSE

Spotty service, staff at their office needs more direct training, it needs to be less cheap with entering customers, they need to install seating for thise waiting for service

5 years ago

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Christopher

I pretty much like all except the fact some things download slower and we have temporary disconnects from the internet for no apperant reason. I wish my downloads were faster.

5 years ago

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rose

For the price I pay I should be geting a faster speed. Had to call several times about this issue. Would like to switch but I have my cell phone, landline and Direct tv all bundeled.

5 years ago

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KMS Overland Park, KS

Inconsistent speeds and service quality plague AT&T U-Verse. When it's good, it's very good. But when the cheap routers have problems, it's nearly impossible to contact the company.

6 years ago

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Mark Webb Rockford, TN

ATT has always been available to listen to any problem I have had in the past. They were very quick to act on my problems

6 years ago

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Kenneth Okerlund Orem, UT

Used to use this service until I finally got so frustrated with it that I had to switch. I was constantly told that I was getting the speed for which I was paying for which was absolutely false. With one device linked in and it being connected via Ethernet, I should be getting pretty close to the promised speed but wasn't anywhere close. They only would offer to upgrade my package to upgrade my speed instead of just getting me what I was paying for.

6 years ago

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Rodrigues Bogan Boiling Springs, SC

I have tried this company internet in the past but do to where I live I had to change companies because reception was bad but I still have the cell phone service it works great 10years strong

9 months ago

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Alicia James

AT&T internet and customer service is awful. We had to spend over an hour on the phone every few weeks to "fix" our internet. We were very excited to have a new internet option and leave AT&T.

9 months ago

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Lil (LTP)

I love AT&T internet services! I had their service in Florida and wish I had the same service availability in Tennessee where I am. Miss them!!

10 months ago

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Vince Gonzales Dallas, TX

I thought AT&T was quality service in town and out of town but from being a customer that is definitely not the case! Dropped calls slow internet all the time! I already moved one line to a competitor for a lot less and just as good service! One of my biggest complaints is customer service! First its very hard just to hmget through the automated process then the representative barely speaks English and 9 times out of 10 they can’t comprehend what you are needing!

10 months ago

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David Adrian Morales Weslaco, TX

I had At&t internet and it wasnt that great. Service availiblity wasnt always good so it didnt work. I did not like that they used the phone jack for the modem. It eventually got upgraded to coax cable but that was at an extra charge.

10 months ago Edited May 22, 2023

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Darlahh L. San Antonio, TX

Never no problems with being a customer with them. It's fast and reliable service. No problems at at all. Keep up the amazing customer seevice!

11 months ago Edited November 7, 2023

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Christi Elizabethtown, KY

Wish I could still have this internet. I no longer live where it is available and I miss the reliability of it from having it before.

11 months ago

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Sydney Abbott San Diego, CA

I have never had any major issues internet wise. I’ve used them for over 4 years and I think the internet has been down only once.

11 months ago

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Eunice Han Los Angeles, CA

Very fast service. I considered giving 4 stars only because they are a little more expensive than Spectrum, but I have to admit that they offer great service

1 year ago

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Crystal Batavia, IL

We've used AT&T for internet before and were generally happy with our service and experience! I liked being able to actually go into a store location to return our equipment. That made it very easy!

1 year ago

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Kristi Rice Huntsville, AL

They promise one speed and you get another. They always have some reason why it does not work as promised. Told me I needed a booster, then I had too many devices online, then my neighborhood has too many people on line. Again they did not care that I have super slow service while paying for premium.

1 year ago

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Lenora Shuman Orlando, FL

Changing AT&T Uverse was a blessing. Had too many issues with former internet provider. Have had a few outage issues but customer service has been very helpful and the app helps too.

1 year ago

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Elena Saint Augustine, FL

Pretty good service overall, but beware of the incentive gift cards to sign up. One of ours didn't arrive, and one arrived with a $0 balance on it. Good luck getting a customer service agent to assist.

1 year ago

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Laura Smith Corinth, MS

In trying to minimize cost I chose AT&T DSL which is available in my area. Had service installed and immediately had issues with speed. When a speed test was run I was only receiving a fraction of what I had paid for. The answer I received from AT&T was that "you are at the end of the line and that is all the speed available at this time." Customer support is pretty dismal as well. Took six months to get a billing issue resolved.

1 year ago

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Teresa Meredith Orlando, FL

Art served us we'll for years with internet for years, oftentimes even through hurricanes, but we did have to switch to a lower-priced company a few years ago as bills climbed and quality declined

1 year ago

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Brea DeDeaux Titusville, FL

My internet works great and I pay about $50/month before tax. I used to have issues with the box but then they sent out a new updated one and it works great. They update their boxes fairly often.

1 year ago

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Eva Salazar Lubbock, TX

I have used AT&T internet and was pleased but the prices continue to rise and the internet does not. Other brands have faster service and helpful customer service. The price was right is the only thing.

1 year ago

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MJ Cleveland, OH

Fast internet. Excellent customer service. The customer retention dept is always willing to help me find discounts for being a long standing customer.

1 year ago

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bsummer2000 Longview, TX

Very bad reliability at our business and home. Our office depends on connection and we had to call the service dept almost every week to get us back up and running. After 4 months, they discovered a bad line and repaired it. The same with the home. The line in the ground was bad and we kept losing service. Not until they dug up the cable and replaced it, did we get service but it was only enough for 2.8 speed. Very very slow!

1 year ago

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Deanna Hoffmeyer Farmington, MI

When I first signed up I was able to take advantage of the discount for agreeing to a two-year contract. After the first year the promotional period ended. I didn’t receive anything from the company informing me that the rate would increase the very next month which I would’ve appreciated a reminder.

1 year ago

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SandyD Houston, TX

I applied for the Senior Citizen internet usage and have been using it for two years. This keeps me connected to the outside world as well as friends and church!

1 year ago

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Myreviewname Friendswood, TX

The internet is ok. We recently got fiber and it works so so. They did send us an internet extension because it didn’t work upstairs. The tech guy did move our box and it seems be doing better.

1 year ago

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L Turner Avon, IN

I had many issues with AT&T. Automated customer service was aweful. Sometimes you want to talk to a person but you have to weave through so many voice prompts. Service is average, I never got fiber optic that was promised for years. Eventually I moved on.

1 year ago

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Frank Rivera Dorchester, MA

AT&T staff analyzed my families home usage which increased with work from home and created a plan that allows all 4 of us to successfully work, game and stream from home.

1 year ago

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Joshua Smith

AT&T fiber is the most consistent internet service I've ever used. The speeds are adequate but admittedly not quite as fast on download as cable... But you'd never notice it.

1 year ago

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Paula Indianapolis, IN

Seems it lags a lot. I used to love AT&T internet but now it seems it just keeps getting worse. Used to have great service and speed but now customer service is lacking majorly and speed is no longer that great. Would I recommend them? Absolutely not!

1 year ago

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Shalon Johnson Minneapolis, MN

I've had AT&T for about 4-5 years and no complaints. The service is very reliable and the price point is very affordable. I wish there was an option for unlimited 4G

1 year ago

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Noa Ranoa Vista, CA

Not what is totally advertised. Fiber can go to our sidewalk, but not into our condo unless we pay $1,500. Good ole copper lines will do for now. Customer service is always up to par though. Solid company, just pick up the tab and get the fiber to me.

1 year ago

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Stoney Blazer Republic, MO

They have a fair service with minimal issues. They do rip you on their satellite service. I started out with a $165 monthly bill and with no changes in my service & they have jacked my bill up to $220 a month and that's a basic package with no premium services.

1 year ago Edited June 29, 2022

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DefToneR Fort Collins, CO

I switched to AT&T after having TMobile for 10 years. Like most of the people, we fall into the trap of "free new phone". Mobile companies are the worst. We know that. Is an Scam that is protected by laws, not sure how they can still operate and keep doing the same. Anyway out bill that was 100 in tmobile for 2 "top of the line black label service" went to 220 U$, with no service coverage outside US (except for mexico) when TMobile offered us basic internet plane for free in almost 30 other countries. We called several times so they explain our invoice price, they dont know how to explain it to you. THey are random fees because you are paying for the phone so you have a fee for that fee and taxes over the fees, all that. We are moving back to Tmobile after they are going to pay part of our debt of the phones (that we purchased 1+ year ago...) Also we switched to AT&T because of supposedly coverage while RVing, and yup, didnt work. All maps are based in "Signal" but not quality. Some places, for example, south from San Diego, you have better signal with ATT but that tower is maxed out, you can barely send a message, forget to download a picture. Internet (Fiber in florida) worked perfect when was installed correctly, then the cable was cut just by the wind, and then wanted to charge us 200 U$ for installation, when was a problem with their original installation (to tense cable). The service works as intended, but just pray not to need to get into the phone with them or ask for a fix. Also, internet is a MUST this days, for work, for safely, for even some houses to work. But yeah, they dont work on Saturdays afternoon or sundays, because they dont want to pay twice the hour to the install guy, So, since people work during the week, all schedule for saturday (half day) are full, so if your internet dies on Friday morning, you are looking forward to get a tech guy with luck at Monday

1 year ago