Name: AT&T Internet
Rating: 3.9

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Alex Indianapolis, IN

Got symmetrical gigabit fiber. Received symmetrical gigabit bandwidth (within tolerances) 24/7! My biggest problems are with regard to their incentive structure. There are all kinds of hoops to jump through and deadlines to beat if you are to receive those attractive offers. You must in many cases wait weeks for a snail-mailed offer code that is easily lost in transit or tossed as junk mail (which it seemingly deliberately resembles). Customer service has difficulty explaining charges, and the lag in chatting is so severe that you're better off just calling in and waiting. Another complaint is for those who prefer to manage their own firewalls, ports and so on. There is no such thing as bridge mode on the fiber gateways. You're one of 32 nodes, and by definition you're in a double-NAT situation. You can configure IP passthrough, but successfully using this mode will probably require a sophisticated router setup that excludes your typical consumer WIFI router's capabilities. You'll be firing up a mini-PC or similar and configuring PfSense. Fun for me but not for most. The bandwidth and price completely overcome these objections. Just be prepared for some headaches chasing down those juicy Visa cards. I mean, if you want to incentivize me, incentivize me! Stop playing hard-to-get! I am so happy to have left Comcast scumbags. I had AT&T DSL back when it was acceptable and had my ins and outs with them back then too. The Ma Bell curse dies hard, it seems. When you set up new service, get *COMPLETE* details about all of the exciting gift cards in your future, about ancillary charges, and if you're bundling services, don't let them go until you can see all the accounts on your dashboard. Get your accepted quote in writing and be prepared to shove it in their faces when they fail to hold up their end. Snail mail? From a telecom company? Please.

1 year ago

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Erica Eberhardt Arlington, TX

I have had AT&T internet for 4 years. The internet is fast, reliable and not costly at all. When I have had a question customer service has always been friendly and able to answer my question without any issues. I would highly recommend AT&T to anyone.

1 year ago

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J L Houston, TX

One of the best cable companies that provide excellent products and service. They run specials all the time which makes it worth every penny. AT&T has been my choice of providers after trying some of the other cable companies.

1 year ago

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Cord G Belmont, CA

I just switched from xfinity and t-mobile because AT&T has fiber optics which provides ne with better, faster service. Their techs are professional but also polite, kind, and funny! I Lso get more for my money with AT&T thank you!

1 year ago

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Leola Ailene San Diego, CA

I've had their DSL (Uverse) service for the past 3 years. I live in an apartment complex in a highly populated area in town. These factors affect the available bandwidth when using DSL. That's why they'll promote speeds "up to" XXMbps. Understanding all this, the product is fine. I work from home and it serves me well. Streaming HD movies is where I notice the product lacking. We definitely need more bandwidth to accommodate the increasing needs our entertainment devices require. We pay for the max available in our area. To get improved service, we would need AT&T fiber. Not available yet. In the meantime, we suffer through occassional buffering, but at this point, it's not terrible. I've had to reach out to their customer service a few times. Seriously needs improvement. This goes for both the human and automated support. I'm always immensely frustrated when I seek support.

1 year ago

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Precious H. Red Oak, TX

I have had AT&T internet and phone for nearly 2 decades. The internet has improved throughout the years. My service area recently got fiber optics and it makes streaming and dowload speeds even better. The price is not too bad either. The bandwidth is strong enough to power all of our electronics and TVs without slowing down. Love them!

1 year ago

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Claudia Ruiz Hialeah, FL

AT&T Internet service is excellent, because it has the best price on the market, the speed is stable, it never varies, a first-class service to watch movies, use tablets, laptops, all at the same time. I highly recommend 👌

1 year ago Edited March 29, 2023

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Braska Williams Jr Knightdale, NC

I love their speed and reliability. . I am able to utilize a 1 GB service, and I receive the full speed amount. Very rarely does the service ever drop or cut off. I will say that I have AT&T Fiber which is very different from AT&T DSL. I had Spectrum Cable Internet for several years, and it was terrible. It would drop several times per day.

1 year ago

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Angel Chau El Monte, CA

We been a long time customer of AT&T and used many products from mobile, cable to internet. Our recent, is the Fiber Internet, which by far is the best provider's service in our area. Installation, connecting with the CS and actual use of the service been smooth so far.

1 year ago

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Life of Frog South Bend, IN

Best customer service and best products. We have had AT&T for over 15 years. We had them for our cell phone primarily, but did use them for a landline years ago (when people still had house phones lol). Any issue we ever had, AT&T was friendly and fixed it immediately or credited our account. Can't recommend them enough!

1 year ago Edited October 3, 2022

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Matthew Laney Upland, CA

I previously used AT&T Internet as my web and e-mail service. They were a good value, reliable and relatively fast. I would probably still be with them today if I did not use a different carrier for my cell phone. I recommend AT&T Internet.

1 year ago

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b. ellena Kansas City, MO

At&t internet service has been a blessing! I was using a competing company, and their customer service was horrible. I never knew how much I was missing until I switched to At&t! The customer service and high speed internet quality is the best I have ever had!

1 year ago

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Janine Jannicelli Raleigh, NC

AT&T is a wonderful company with wonderful service. They provide me with my television channels and my high-speed Internet. Their customer service is efficient, their technicians are knowledgeable and my coverage is excellent. I’ve been with all the others and I’m happy to be with AT&T!

1 year ago Edited December 29, 2022

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Jerry Cantrell Columbus, OH

I recently purchased AT&T Internet. This is the 2nd time I have been a customer. ATT&T Internet is reliable and fast. It also has individual lines to your house, when you neighbors are using the service it doesn't slow you don!!

1 year ago

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michael L Wallace Arlington, TX

AT&T Internet is a very reliable company that has knowledgable representatives that are very professional and helpful every time I have a problem. They are there to help me solve my problems and have always helped me in a timely manner. Thank you AT&T.

1 year ago

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Michelle Sohn Charlotte, NC

We have had AT&T for years. Our phones, internet and UVerse at one time. We moved to the edge of town. I was worried our internet would lag. After the move we were sent a new modem and a installer came 2 days later. He was great! Rewired from street to house and our plan includes service calls. I homeschool and it's been great. Very happy mom.

2 years ago

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Paula Barber Melbourne, FL

I have been using AT&T internet for many years now. I have never had a single problem with them except for them trying to increase the amount I pay every year & I have to call & talk to someone in order to get the price back down to an affordable rate.

2 years ago

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Kim Cook Lansing, MI

AT&T has been alright for us. We have not been given updates as they become available and so our internet is not as fast as it could be. Most of the time we have decent speeds, occasionally the internet will go out without a real reason (not storming or unpaid bill, etc). Price is kind of high, compared to some other companies, but being a teacher, the household needs strong and reliable internet to be online for classes.

2 years ago

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Nicola Avena Ormond Beach, FL

This has not always given me the best Internet possible but through the storms and my rural area. AT&T has the BEST customer service. They are truly there to provide you with the best possible service for what's best for you and your needs.

2 years ago

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Yamilka Coca Bakersfield, CA

I have had good experiences working with AT&T . When I moved they made the process very simple. The representative was friendly and knowledgeable, they tried to ensure I was set up with the best offer and connected me with the scheduling team to make an appointment to setup the service. It was an easy process.

2 years ago

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Hemant Ramachandran Saratoga, CA

AT&T is the company which provided my phone. Their internet is always reliable when I use data on my phone. It sometimes is a bit slow, but I have had no issues accessing internet using data when I am in the US except in areas where there is no signal.

2 years ago

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Jennifer Amarillo, TX

ATT gets better with their specials every year. I have been with them for over a decade now. I would not trade out. They are very negotiable and understanding. The wait time if you need to speak with a representative is not bad at all. The prices are pretty straight forward.

2 years ago

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Simone Seitz Muskego, WI

I am happy with my internet service through AT&T. I have had it for several years now and have no complaints. It has been very reliable and I have encountered very few problems over that time. I would highly recommend their service!

2 years ago

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Susan P Moniz Waipahu, HI

AT&T is the provider for my iPad and iPhone for more than 20 years. I have never experienced dropped calls and other problems. I can travel anywhere in the world and maintain contact with all the important people and businesses.

2 years ago

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Ronald Cohen Sherwood, AR

I've had AT&T Internet ever since I began using the Internet and that was way back in the early days when 1200bps was considered to be fast. The service has been extremely reliable and customer service has been what I consider to be average or better although my need to use them has been rare.

2 years ago Edited July 21, 2022

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mark walther Houston, TX

They cost too much for the service provided. The customer service for a supposed US corporation with American Telegraph and Telephone as their name, get's you to somewhere in the Philippians , India, or god knows where! Not only is it hard to even understand them almost all the time but it takes over an hour of questions just to get something simple done which should take five to fifteen minutes tops. Very, very frustrating at best.

2 years ago

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Tammy Bright Lexington, KY

I lived in a rural area and had the internet with the towns usual internet provider. It was so bad, I could not keep a connection to work from home. As soon as AT&T came to town, I signed up for their service. I not only was able to stream movies and TV shows,I was able to o work from home with no problems. Go AT&T!!

2 years ago

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Yuli Gallardo Delray Beach, FL

I am an AT&T internet client for over a year now and have no complaints on their service. I can work from home with a piece of mind that my internet will not fail me, and also is great for my TV app streaming. Prices are very affordable and the registration process super easy as well. Highly recommended!

2 years ago

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Aubrey Dallas, TX

I've used at&t internet for years and I've just barely switched me and my family to their phone plans. I've really liked the internet and I feel like they always have good deals and you end up saving more money than you would from a different internet service. Overall I really like them.

2 years ago Edited January 16, 2022

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Brandon Chicago, IL

I loved my AT&T internet. Got in on their fiber service when it came into my area. In two years there were no outages. I was paying only $55 for 500/500. The only reason I do not still have AT&T is because I moved and they didn't have Fiber in my area... yet.

2 years ago Edited July 22, 2022

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Samarra Miller Fort Lauderdale, FL

I had AT&T a couple years ago what I can say is whenever I had an issue or the Internet went out they had someone out at my home at a reasonable timing taking care of it before I knew it I was up and running with Internet in no time.

2 years ago

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MGW San Jose, CA

I've had AT&T Internet service at my home for about 20 years now. I started with DSL and have upgraded repeatedly over time to where I am now - Gb Fiber to the home. The service has become increasingly reliable, is now rock solid, and they have been happy to adjust the pricing almost yearly to whatever their current price/speed is.

2 years ago

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Dali Dallas, TX

I have AT&T dsl, and I used to have their cell phone service as well. The only thing I don’t like about their WiFi is that I have to reset it at the box every once and awhile. It will “go out,” ang I will be working and have to switch quickly to use my phone as a hotspot until I have a break and can fix the modem by resetting it. I feel like it should also be faster for what I am paying,

4 years ago

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Johnson3307 Houston, TX

I loved my ATT Uverse but the price is to expensive! The internet speed was amazing and the service was extremely consistent if service is your #1 and price not an issue, you won’t be disappointed. I currently use ATT Direct TV and love it the price is more affordable than uverse and fits my needs.

4 years ago

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Maria Artiles Fort Worth, TX

AT&T is everywhere and that is appreciated. I moved to a new development are and AT&T was the only one offering services. However, even the fastest internet available was not very fast and my connection is constantly interrupted.

4 years ago

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Rosann Stanko Logan, UT

Along time ago we used AT&T for our internet service and we were very pleased with their service. The reason we changed companies was because we were able to get there same quality of service for a cheaper price. I also appreciated the customer service help when when I had a problem. They were very patient with my questions and even turned to a supervisor when they couldn’t answer the questions.

5 years ago

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Ashley Gneiting Pleasant Grove, UT

My family uses AT&T for our internet service and I love it because wherever I am I can connect my device to one of the 30,000 Wi Fi hotspots nationwide for free! It also comes with free McAfee protection service at no additional cost. This is really important to me in this day and age.

5 years ago

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Drey Greg

AT&T internet provider use to be the best internet provider for me but since last year their service is not stable I even requested for a refund no response until I sent them and an email

3 months ago

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jose passalacqua

One of the best and trusted internet providers! Loved the service. Very fast internet. Recommended.

3 months ago

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Phill Pomona, CA

If you live in an area with fiber, you NEED to get AT&T internet. It is as fast and reliable as they say.

4 months ago

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Jerry Bentonville, AR

Att internet gets me through my game playing and paying my bills and searching for doctors and other services. I hardly ever loose service

11 months ago

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Teresa Bills

I enjoy having AT&T Internet its great all around. Plenty of GB for streaming, no buffering and the strength is strong. I like the service, and you will like it also

11 months ago Edited August 14, 2023

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Angie New York, NY

I have AT&T for internet access in upstate NY and it works well. It's not an easy location with internet connections due to cell tower availability but AT&T seems to be a very good provider for us.

7 months ago

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Lisa Pebble Blythewood, SC

Currently is our provider for home and mobile needs. It’s the best option if you travel overseas because guarantee that you’ll have service

8 months ago

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Sonya Parker Mesa, AZ

Horrible service product and horrible customer service. Often leave you on hold for extended periods of time and still not able to answer your question or trouble shoot the problems.

8 months ago

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virginia l salas Lincoln Park, MI

AT&T is the best company for all your computer needs. They really care about their customers satisfaction. I will never change my opinion.

8 months ago

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Amanda George IL

Their internet service is expensive and their equipment prices are ridiculous. They charge you for every little thing, and unless you get the expensive packages it's like it doesn't work well. Customer service people are nice and helpful but they don't do much to fix the issues.

1 year ago

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Natalie

I have had an excellent experience with AT&T Internet in the past but unfortunately the location where I'm currently living does not offer their services.

1 year ago

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Carlos M. Hercules, CA

right now, I have att fiber internet at my house. It runs ok, but not the best. maybe I need to jump or upgrade to a higher internet. i havve mutiple items connected at home over the wifi. sometimes streaming on youtube it lags, or when kids are playing on their video it lags also. I would upgrade to a higher service if their plans where cheaper.

1 year ago

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Cassandra Naylor Huntsville, AL

Work from home, internet is unreliable and useless, goes out daily, sometimes for few minutes other times for hours. Need reliable and consistent WIFI service. In and out during work hours, connectivity is horrible and causes work programs to freeze. No WIFI also affects our home security system, TV, and Google hubs. Connection cuts out while watching television or streaming shows, constant buffering. At night when WIFI goes out, alarm system beeps continuously interrupting our sleep. We do not live in a rural area. Calls to customer service is lengthy on-hold time with scripted diagnostic. One service tech after another come out and internet goes out. Connectivity has been a problem since installation in March. Modem has been changed and replaced lines only to experience same connectivity issues hours later and tech is not available to return. We pay for service that is off more than on. Outage does not relate to outage in area nor weather. I would not recommend AT&T internet service to anyone!!!

2 years ago