AT&T Internet

They need lot of improvements. 1 stop deceiving there customers. I've been fighting monthly to get the discounts and benefits they promised from the day I signed up. My bills are still way over what they promised me they would be in the corporate store. I haven't even received my first responder discount. My bundle discount, for having all there products. I about to get rid of all of them too. I'd something doesn't give soon.

We had ATT Uverse but ATT pushed us to switch to DTV since we were having a lot of technical issues and the techs that came to the house couldn't fix them. We have Spectrum now - mainly for faster internet. But DTV is better than Spectrum TV. Spectrum has better Internet service though.

My husband and I both previously had Spectrum internet in our respective apartments. When we moved to a house in the Austin area we began looking into Fiber networks available in our area. AT&T advertised Fiber connectivity for $60/mo. When I called to inquire the sales representative told me that indeed Fiber was available in our area and she could offer us 18 Mbps for $50/mo. I was shocked at such low speed but she assured me that anything higher than 20 Mbps on a Fiber network was typically used for businesses or much larger households. Since I knew next to nothing about Fiber connectivity I trusted her recommendation. After having the service for a week I can tell you definitively that 18 Mbps is not sufficient for anyone. Our streaming was significantly slow and poor quality. Uploading or downloading files took forever. Internet pages and messaging was unbelievably slow. I called Spectrum and they were able to offer us 200 Mbps for $45/mo in our area. I immediately called AT&T to cancel the service. Although I understand that Fiber is still limited in certain areas and AT&T would have never been able to offer us the speed we needed, I feel as though I was deliberately mislead by the sales representative. Transparency is an invaluable quality in a company. I am so disappointed in AT&T customer relations that they feel the need to lie to customers in order to obtain their business. We will NEVER be using AT&T for internet services again and after this experience I am debating future use of their wireless services as well. Also must note that upon calling to cancel the gentleman in "customer loyalty" who was handling the account assured me that the service would not be shut of until Saturday. I even asked if two services could be run simultaneously in the same household since we were switching to Spectrum on Thursday and he assured me there would be no lapse in service. Well, the internet was shut off today (Monday) and we won't have internet until Thursday. Really disappointing AT&T.

internet is super slow and spotty. Dont offer any higher speeds in my location. Also its s frustrating nightmare to try to even set up service. You get a different answer each time you call and no one knows what the other is doing.

The service is fine. However, the installation and coordination was a nightmare. I was given incorrect information when I signed up and then spoke to another person who assured me that I would not be charged for their error and then was billed the extra $99 and they refused to remove it.

ATT is pretty good but not always.. i have hard time with them getting the deaf access to what i need. Sometimes they ignored me and charge me more. I feel little limited with the service they give me. I am waiting for my TAP result but not heard yet.

My experience with this company, AT&T, has been bad. The first few months were a nightmare - we went through 4 repairmen and THREE new modems! Had to speak with customer service in India who insisted they needed to send us the modem in the mail and be without service at all for a week! That was not just a week without the Internet, but a week without a telephone!The second time I got lucky and reached a US person and he overnight-ed the modem. Wonder why he could do that but the Indian person couldn't? Sadly, a lightning storm blew that modem out also, again because the first installer, who was very nice, messed up, but this time we got a troubleshooter repairman and he was prepared to camp out here until he got everything right. He made sure everything was working properly, connected properly and there were no glitches. Very nice fellow. Now that the modem problem has stabilized ( all caused by the first installer who did not know enough to do the job correctly) we now suffer with incredibly slooowwww service. We have Uverse or whatever it is with copper wires and it is an agony waiting for the computer to boot up. Had I known that this was what we would get I never would have signed a year contract.

Fast and easy. Very efficient and consistent with my needs and time constraints. Customer service is accessible and considerate of my years of participation.

Try to get service when it's an ATT issue and you will be locked into a loop of limbo. After spending a whole working day trying to get ATT to work with iPage.com regarding an issue between the two companies, the customer service wanted to charge me a fee in order to fix their issue. Insane. Add to that the fact that no company, especially ATT, will talk to another to resolve issues. Ignore the problem or make it real difficult and maybe, just maybe the customer will go away. Well, I'm going away after many years of customer service abuse. It's just nuts to use ATT products. FYI: I worked with 5 agents today that did not know what a server timeout was all about, one didn't even know what a server was, though it was the modem.

My interactions with an AT&T Technician. First off I am not an AT&T customer, thank God, but my mother is. I am thankful that I was home during this situation because that allowed me to intervene with this aggressive technician. After living abroad for several years, in China, I am visiting my disabled older mother to catch up, so it is very lucky that I was there. My mother discovered that she was being charged for a non-existent line to the house, a line that was supposedly canceled and removed 15 years ago. It seems for 3-4 years AT&T has been charging her for this line. She called the customer service and inquired what this was about and the service representative, who I have been told was nice, noticed the line and said that they could remove it. But, she said something about the internet, also through AT&T, being attached to this non-existent line. Thereby needing to send out a service technician to deal with checking the physical lines to ensure that the internet was attached to the correct physical line. Now understand this is how my mother understood what was told her by the representative on the phone. The day arrives for the technician to come. My mother puts her life on hold so that she can be there when he arrives. The technician calls, his first statement, “I am on my way, what am I supposed to do?”. Now my mother is not a telecommunications expert and can only go by what the previous representative said. She says that he should have a work order. The technician says there is no work order, and begins lecturing her about her needing to be able to tell him what he needs to do in specific detail. To the best of her ability and with her limited understanding of how the phones are set up she says what she thinks needs to be done. She tells him that she doesn't need the lecture. My mother ends the conversation, hangs up and begins calling the customer service to figure out why she is being treated rudely and what specifically this rude technician needs to do. She calls the first number, the person on the other end says she can't help her and doesn't know what the technician is supposed to be doing. She is then transferred overseas to a call center. She asks to be transferred back to the local area so that she can have a representative deal with this problem. They say that it is impossible to transfer her call back. She calls an alternate number for AT&T this progresses to her contacting 7-8 different representatives who are unable to help her. Around the 7th caller the technician arrives. My mother is, still on the phone, still trying to figure out why the service details were not given to the technician who was supposed to be providing said service. So, I answer the door to deal with this technician. He again asks what he is supposed to do. I give him as much detail as I know, he then proceeds to raise his voice and start lecturing me on how we need to know what needs to be done and how all the other customers he has serviced knew what he was supposed to do and that this is how AT&T does things. I get tired of the lecture and say “I don't need the lecture. You are lecturing again.” He then claims that we are disrespectful and storms away saying he is leaving. At this point my mother is still on the phone dealing with the customer service and this technician has raised his voice and lectured me about how I am in the wrong and walked away. He in no way identified himself, or gave his name. Knowing that there will only be denials about what occurred I went ahead and went outside and took a photo of him and the AT&T vehicle. He seeing me proceeds to get even more aggressive and begin hurling insults. This young man, younger than me is yelling and carrying on insulting me in an aggressive fashion in front of my disabled mother's house. I am a big guy and I felt the aggression from this man. My mother is disabled in a wheelchair, I am so happy that I was there and able to be between this aggressive man and her. I headed back towards the house to try and avoid confrontation. The technician proceeds to follow me back towards the house. I stop before I arrive near the door to try to keep this out of control man away from my mother. At this point I feel that there is a chance that he might get physical and don't feel safe for my mother's safety around this AT&T technician. He proceeds to insist that we are in the wrong. He says he is going to call his manager and I try to convince him to tell me the number of his manager. He goes ahead and yells a number so fast that I can't get it in my phone in time. He makes a statement to the effect “Are we going to do anything here today or not” I proceed to tell him the issue again. He tells me it is just a paperwork mistake and gives another lecture. I ignore the lecture just to try and get this nightmare over with. I try to explain what we think the customer service on the phone was supposed to have set up for him to do, to check the physical line for the internet to insure that it is connected to the correct line. He says he has to get his ipad. So he goes back to his truck. I run back inside to see if my mother has had any luck in figuring out why AT&T has sent such a rude and aggressive man to her house. My mother is still on the phone trying to get the work order specifics. The technician arrives back at the door. When I open the door he places his foot on the threshold making it impossible for me to close the door if he gets aggressive again. From my perspective of trying to prevent this aggressive AT&T employee from harming or intimidating my disabled older mother this is a bad situation. He proceeds to tap on his ipad to check the connectivity of the lines. He does a check, never touching any physical cable or line at the house. Shows me the screen and says everything is working. At this point we just want him to leave. We nod go along with what he has said and get him to go back to his truck and leave. So AT&T sends their employee out to her house with no details on the work order. He gets rude and aggressive towards the customer. Taps on his Ipad, which he could have done anywhere and then leaves. No service was provided, besides an online check that could have been done over the phone. We are still not sure what the original work order was, and now I don't feel safe having any AT&T employees come near my mother's house unless there are other witnesses present. Is this really the approved treatment of customers? As it stands I am really working to convince my parents to switch service providers. Any recommendations?