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AT&T Internet

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7.4

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Bryant Coulter Chicago, IL

They need lot of improvements. 1 stop deceiving there customers. I've been fighting monthly to get the discounts and benefits they promised from the day I signed up. My bills are still way over what they promised me they would be in the corporate store. I haven't even received my first responder discount. My bundle discount, for having all there products. I about to get rid of all of them too. I'd something doesn't give soon.

4 years ago

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Steven Roswell, GA

We had ATT Uverse but ATT pushed us to switch to DTV since we were having a lot of technical issues and the techs that came to the house couldn't fix them. We have Spectrum now - mainly for faster internet. But DTV is better than Spectrum TV. Spectrum has better Internet service though.

4 years ago

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Katheryn Austin, TX

My husband and I both previously had Spectrum internet in our respective apartments. When we moved to a house in the Austin area we began looking into Fiber networks available in our area. AT&T advertised Fiber connectivity for $60/mo. When I called to inquire the sales representative told me that indeed Fiber was available in our area and she could offer us 18 Mbps for $50/mo. I was shocked at such low speed but she assured me that anything higher than 20 Mbps on a Fiber network was typically used for businesses or much larger households. Since I knew next to nothing about Fiber connectivity I trusted her recommendation. After having the service for a week I can tell you definitively that 18 Mbps is not sufficient for anyone. Our streaming was significantly slow and poor quality. Uploading or downloading files took forever. Internet pages and messaging was unbelievably slow. I called Spectrum and they were able to offer us 200 Mbps for $45/mo in our area. I immediately called AT&T to cancel the service. Although I understand that Fiber is still limited in certain areas and AT&T would have never been able to offer us the speed we needed, I feel as though I was deliberately mislead by the sales representative. Transparency is an invaluable quality in a company. I am so disappointed in AT&T customer relations that they feel the need to lie to customers in order to obtain their business. We will NEVER be using AT&T for internet services again and after this experience I am debating future use of their wireless services as well. Also must note that upon calling to cancel the gentleman in "customer loyalty" who was handling the account assured me that the service would not be shut of until Saturday. I even asked if two services could be run simultaneously in the same household since we were switching to Spectrum on Thursday and he assured me there would be no lapse in service. Well, the internet was shut off today (Monday) and we won't have internet until Thursday. Really disappointing AT&T.

4 years ago

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m

internet is super slow and spotty. Dont offer any higher speeds in my location. Also its s frustrating nightmare to try to even set up service. You get a different answer each time you call and no one knows what the other is doing.

5 years ago

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Lori Ramsey Campbell, OH

The service is fine. However, the installation and coordination was a nightmare. I was given incorrect information when I signed up and then spoke to another person who assured me that I would not be charged for their error and then was billed the extra $99 and they refused to remove it.

5 years ago

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Michael

ATT is pretty good but not always.. i have hard time with them getting the deaf access to what i need. Sometimes they ignored me and charge me more. I feel little limited with the service they give me. I am waiting for my TAP result but not heard yet.

5 years ago

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M. Royce

My experience with this company, AT&T, has been bad. The first few months were a nightmare - we went through 4 repairmen and THREE new modems! Had to speak with customer service in India who insisted they needed to send us the modem in the mail and be without service at all for a week! That was not just a week without the Internet, but a week without a telephone!The second time I got lucky and reached a US person and he overnight-ed the modem. Wonder why he could do that but the Indian person couldn't? Sadly, a lightning storm blew that modem out also, again because the first installer, who was very nice, messed up, but this time we got a troubleshooter repairman and he was prepared to camp out here until he got everything right. He made sure everything was working properly, connected properly and there were no glitches. Very nice fellow. Now that the modem problem has stabilized ( all caused by the first installer who did not know enough to do the job correctly) we now suffer with incredibly slooowwww service. We have Uverse or whatever it is with copper wires and it is an agony waiting for the computer to boot up. Had I known that this was what we would get I never would have signed a year contract.

5 years ago

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Cleberon Crittendon Carson, CA

Fast and easy. Very efficient and consistent with my needs and time constraints. Customer service is accessible and considerate of my years of participation.

5 years ago

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Terri

Try to get service when it's an ATT issue and you will be locked into a loop of limbo. After spending a whole working day trying to get ATT to work with iPage.com regarding an issue between the two companies, the customer service wanted to charge me a fee in order to fix their issue. Insane. Add to that the fact that no company, especially ATT, will talk to another to resolve issues. Ignore the problem or make it real difficult and maybe, just maybe the customer will go away. Well, I'm going away after many years of customer service abuse. It's just nuts to use ATT products. FYI: I worked with 5 agents today that did not know what a server timeout was all about, one didn't even know what a server was, though it was the modem.

7 years ago

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Daniel Coyne Chapel Hill, NC

My interactions with an AT&T Technician. First off I am not an AT&T customer, thank God, but my mother is. I am thankful that I was home during this situation because that allowed me to intervene with this aggressive technician. After living abroad for several years, in China, I am visiting my disabled older mother to catch up, so it is very lucky that I was there. My mother discovered that she was being charged for a non-existent line to the house, a line that was supposedly canceled and removed 15 years ago. It seems for 3-4 years AT&T has been charging her for this line. She called the customer service and inquired what this was about and the service representative, who I have been told was nice, noticed the line and said that they could remove it. But, she said something about the internet, also through AT&T, being attached to this non-existent line. Thereby needing to send out a service technician to deal with checking the physical lines to ensure that the internet was attached to the correct physical line. Now understand this is how my mother understood what was told her by the representative on the phone. The day arrives for the technician to come. My mother puts her life on hold so that she can be there when he arrives. The technician calls, his first statement, “I am on my way, what am I supposed to do?”. Now my mother is not a telecommunications expert and can only go by what the previous representative said. She says that he should have a work order. The technician says there is no work order, and begins lecturing her about her needing to be able to tell him what he needs to do in specific detail. To the best of her ability and with her limited understanding of how the phones are set up she says what she thinks needs to be done. She tells him that she doesn't need the lecture. My mother ends the conversation, hangs up and begins calling the customer service to figure out why she is being treated rudely and what specifically this rude technician needs to do. She calls the first number, the person on the other end says she can't help her and doesn't know what the technician is supposed to be doing. She is then transferred overseas to a call center. She asks to be transferred back to the local area so that she can have a representative deal with this problem. They say that it is impossible to transfer her call back. She calls an alternate number for AT&T this progresses to her contacting 7-8 different representatives who are unable to help her. Around the 7th caller the technician arrives. My mother is, still on the phone, still trying to figure out why the service details were not given to the technician who was supposed to be providing said service. So, I answer the door to deal with this technician. He again asks what he is supposed to do. I give him as much detail as I know, he then proceeds to raise his voice and start lecturing me on how we need to know what needs to be done and how all the other customers he has serviced knew what he was supposed to do and that this is how AT&T does things. I get tired of the lecture and say “I don't need the lecture. You are lecturing again.” He then claims that we are disrespectful and storms away saying he is leaving. At this point my mother is still on the phone dealing with the customer service and this technician has raised his voice and lectured me about how I am in the wrong and walked away. He in no way identified himself, or gave his name. Knowing that there will only be denials about what occurred I went ahead and went outside and took a photo of him and the AT&T vehicle. He seeing me proceeds to get even more aggressive and begin hurling insults. This young man, younger than me is yelling and carrying on insulting me in an aggressive fashion in front of my disabled mother's house. I am a big guy and I felt the aggression from this man. My mother is disabled in a wheelchair, I am so happy that I was there and able to be between this aggressive man and her. I headed back towards the house to try and avoid confrontation. The technician proceeds to follow me back towards the house. I stop before I arrive near the door to try to keep this out of control man away from my mother. At this point I feel that there is a chance that he might get physical and don't feel safe for my mother's safety around this AT&T technician. He proceeds to insist that we are in the wrong. He says he is going to call his manager and I try to convince him to tell me the number of his manager. He goes ahead and yells a number so fast that I can't get it in my phone in time. He makes a statement to the effect “Are we going to do anything here today or not” I proceed to tell him the issue again. He tells me it is just a paperwork mistake and gives another lecture. I ignore the lecture just to try and get this nightmare over with. I try to explain what we think the customer service on the phone was supposed to have set up for him to do, to check the physical line for the internet to insure that it is connected to the correct line. He says he has to get his ipad. So he goes back to his truck. I run back inside to see if my mother has had any luck in figuring out why AT&T has sent such a rude and aggressive man to her house. My mother is still on the phone trying to get the work order specifics. The technician arrives back at the door. When I open the door he places his foot on the threshold making it impossible for me to close the door if he gets aggressive again. From my perspective of trying to prevent this aggressive AT&T employee from harming or intimidating my disabled older mother this is a bad situation. He proceeds to tap on his ipad to check the connectivity of the lines. He does a check, never touching any physical cable or line at the house. Shows me the screen and says everything is working. At this point we just want him to leave. We nod go along with what he has said and get him to go back to his truck and leave. So AT&T sends their employee out to her house with no details on the work order. He gets rude and aggressive towards the customer. Taps on his Ipad, which he could have done anywhere and then leaves. No service was provided, besides an online check that could have been done over the phone. We are still not sure what the original work order was, and now I don't feel safe having any AT&T employees come near my mother's house unless there are other witnesses present. Is this really the approved treatment of customers? As it stands I am really working to convince my parents to switch service providers. Any recommendations?

7 years ago

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tyra b Columbus, OH

I’ve been an AT&T customer for years now and have always had such a good experience with service and quality! We have never had slow service since i’ve gotten it!

9 months ago

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Rayne Storm Cleveland, OH

I seemed to lose signal a lot. If there was a big storm or it was really windy I would either lose service or have bad reception. The customer service wasn't much help because problem was due to weather and not something they can control one lady told me.

9 months ago

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Eunice Han Los Angeles, CA

Very fast service. I considered giving 4 stars only because they are a little more expensive than Spectrum, but I have to admit that they offer great service

10 months ago

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Crystal Batavia, IL

We've used AT&T for internet before and were generally happy with our service and experience! I liked being able to actually go into a store location to return our equipment. That made it very easy!

10 months ago

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Kristi Rice Huntsville, AL

They promise one speed and you get another. They always have some reason why it does not work as promised. Told me I needed a booster, then I had too many devices online, then my neighborhood has too many people on line. Again they did not care that I have super slow service while paying for premium.

11 months ago

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Lenora Shuman Orlando, FL

Changing AT&T Uverse was a blessing. Had too many issues with former internet provider. Have had a few outage issues but customer service has been very helpful and the app helps too.

11 months ago

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Elena Saint Augustine, FL

Pretty good service overall, but beware of the incentive gift cards to sign up. One of ours didn't arrive, and one arrived with a $0 balance on it. Good luck getting a customer service agent to assist.

11 months ago

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Ahorton1317 Evansville, IN

I like that if I have a problem, I can get help quickly.

1 month ago

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Lisa Imes DeMotte, IN

Wasn't the best. Area in which we live it'd rough to get decent internet.

1 month ago

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jennifer mcleod Myrtle Beach, SC

So I started off with AT&T for my Internet service and my cable service I left kind of out in a row area and they came through there was never any buffing pictures were clear when it’s stormed everything stayed working they are great company

1 year ago

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FriscoTXHomeowner Frisco, TX

When we had ATT in the past it was great, but something in Dallas has the service so spotty. I don't get cell service from areas in and around my house. The internet in is really fast, so that's a win, and the prices are fine.

1 year ago

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Darylle Jefferson Sacramento, CA

Now this is a company that seems to be honest and fort Worth with what they say they're going to do and they have AT&t wasn't like this back in the day they really changed their their Outlook or the principles that they go by I'm very very happy with AT&t

1 year ago

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Janel Hagar Columbia, SC

We switched to AT&t once fiber came to our neighborhood and it has been amazing. It is much less expensive than the best internet we could buy through spectrum. The connection is much more consistent and a lot faster.

1 year ago

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Brenda Campbell Grand Rapids, MI

We currently have AT&T Internet as our provider. What seemed great at first slowly changed. Our Internet started crawling, very slow. I could not figure out the problem. Finally after searching online reviews I found that many providers, Including AT&T are throttling their services. They do this to limit your bandwidth. I paid for their top of the line, their best service and it’s so slow. Paying for unlimited is really false advertising. Your service is not unlimited at all. I’m checking into class action lawsuits against ISP’s and there are many. Before you use AT&T, really check their contract. Ask about throttling. Know what you are paying for and what you are not receiving. Many times I connect my laptop to my phone’s hot spot, it’s much faster than AT&T’s high fiber package.

1 year ago

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CEDRIC BEAVERS St Louis, MO

I like the speed of my internet services along with the the bundle of television and cable, I have so many things connected to my internet it amazes me of no slow down or freezing.

1 year ago

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Marion Cushman Columbia, SC

It was exspensive the cell didn't come in every where. Our internet wasn't super fast. The TV wasn't to bad but it went down alot. Now this wasn't yesterday this was some years back & we switched. If you had any problems you had to try & fix it yourself on screen,then as a last resort get on the computer & some one would go through what you just did & then when they see that it can't be fixed they would schedule a technician visit.

1 year ago

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Michelle06 Memphis, TN

My service is not the best, there are always outages that have the TV buffering, dropping shows, some I don't even bother to watch because my internet is constantly disconnected. There have been some days whereas, just watch local. ATT is not the best, any time the ATT guy says he has Xfinity, that tells me a lot. At one given time, over the weekend I had to re set my internet so many times i just quit. Switching over to something else. Tired of this set up.

1 year ago

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lyn riley Grand Rapids, MI

I was having trouble with my internet going in and out, so I called AT@T with the problem, and boy, they were on it, they had a box to me in no time, a serviced person on the phone with me walking me through set up, they were just on it. I am very pleased with my service.

1 year ago Edited April 21, 2023

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Leslie Jones Las Vegas, NV

A five star rating for service. I had fiberoptic internet and that's all I had. When they started charging over $100.00 just for internet cancelled the service. Connection speed was amazing.

1 year ago

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A Luckner Albertville, AL

They are hands down the best I have had. They changed my contract without notice. My bill went to almost triple the amount. After calling customer service my account was adjusted and I couldn't be happier.

1 year ago

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Jude Lb Houston, TX

Not the best nor the worst, but they charge a bit much for only 18 mbps. Knowing I was paying the same for 60 mbps with another company in my previous city, they should charge about half what they do. Since internet it my area is limited, I was basically forced to get theirs. Now that I finally was able to find faster interest for less, I have left them in the dust. Doubt I'll ever go back to AT&T.

1 year ago

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T Havener Calhoun, TN

We love the internet service, it’s cost is bundled with our direct tv account, so it is very reasonably priced. We live out in the country, so it does go out with bad weather, but is usually back up pretty quick. We have unlimited data and that is a big bonus

1 year ago

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Michael Wroblewski Temple, TX

At AT&T I got a great coverage everywhere even inside a basement inside of metal building they're a great offers great deals great promotions thank you AT&T for your great coverage

1 year ago

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Lorraine Z New Orleans, LA

Been a loyal customer AT&t internet after switching over from Cox and I have to say it was one of my best decisions as far as internet providers. Never gone down once in five years.

1 year ago

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Whimsigal48 Oklahoma City, OK

I've had AT&T internet service for about a year now. It's on a fiberoptic line. There have been no outages I can remember and the speed is only limited by which device I'm using. I'm very pleased.

1 year ago

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Alexandria Lekberg Woodland, CA

We had this for around 10 years and it was great. The internet was fast and we haven’t had any problems with it! The price was well worth it! We moved and they didn’t offer it where we moved.

1 year ago

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Brenda Anderson TX

I think AT&T is the best company to use for internet service. They have great customer service and are a very large company with a great reputation. The mbps need to be faster but I live in a very small town.

1 year ago

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Mallory

Great internet service and communication. They are honest and trustworthy service provider to have. The have wonderful customer service and exceptional communication. We highly recommend to anyone shopping around.

1 year ago Edited July 20, 2022

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Jlbflatx New Braunfels, TX

We have AT&T now while living in Texas but since we live in suburban area service is spotty. Sometimes it freezes or drops. If the signal were better it would be perfect. Maybe living right in down town San Antonio it would have better reception but in hills it spotty.

1 year ago

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Christina Sutu-Wallar Pittsburg, CA

I used ATT internet for years and was so happy with them. They were always modern, had great reception, and offered wonderful customer service. I moved and where I moved no longer offered them - wish they were everywhere!

1 year ago

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Dennis Madera, CA

We are satisfied with AT&T as our internet provider. We have used them for years without any problems. In the beginning we did have a time or two when we had no service, but that has not been the case in the past years! We bundle our AT&T services which is nice when it comes to paying the bills.

1 year ago

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heidi m johnson Mt. Pleasant, SC

I have disliked Comcast and couldn't wait to try a different company. I have had At&t for over a year and can say they are more reasonable. I've never had any issues. I recommend them to my family and friends.

1 year ago

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Bridget Walker Bay Saint Louis, MS

At&t has the fastest most reliable wifi service available. With 5g speeds for all your streaming and downloading needs. I have been an AT&T customer for ten years now and I couldn't ask for a better service.

1 year ago Edited June 21, 2022

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Mary Daniels Detroit, MI

AT&T are reliable when it comes to the internet. They also upgraded the speed and the customer service are accurate with their knowledge of troubleshooting. I have WiFi through AT&T and the gaming area for my son is always satisfactory-MD

1 year ago

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Clara L El Paso, TX

AT&T Internet has good quality service. I live in a deserted area so we get a lot of sand storms and I never lose service. My only issue is AT&T can get very expensive. You might be okay in a locked contract aka deal but once that contract is over, you might as well hand AT&T your bank account.

1 year ago

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Felicia Bady

Had a problem with my cable box couldn’t remember want type of tv I had but the customer service rep was knowledgeable about ATT Equipment Explain to me what’s the difference between a 4K very knowledgeable about his job took his time to explain everything to me thanks

2 years ago

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lawnguy69 Howell, MI

AT&T internet was very reliable. Speed was good for everything my wife and I did (surf net, watch TV, youtube, etc) but video gamer son complained about lag. Overall satisfied, and price was lower than only other option here

2 years ago

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Leah Garcia Yuma, AZ

We used AT&T for many years and found their customer service to be pretty good most of the time, and the services that they offer to work well. Their prices were pretty comparable and a lot of the time less that other companies that I have used.

2 years ago

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M.L.G. San Francisco, CA

I had AT&T DSL for years prior to the pandemic. I also have landline phone service through AT&T. The two services were together. Until, AT&T split them up. Which, was an inconvenience. When, we began working from home; I needed fast internet service for work. AT&T had no way to provide even the minimum speeds needed in the city I live in. That was an added hassle. As, I had to find a company that could.

2 years ago

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Sarah Huda Los Angeles, CA

I switched to AT&T from another company for internet and I haven't had a bad experience yet in the few years I've had them. Any time I've had to call for help, I got a real person and I feel appreciated because they upped my mbps just for being a loyal customer.

2 years ago