AT&T Internet

We didn't care for AT&T internet in our area for internet service. It was slow without options to be faster and went down too much for us. I had to switch away. I am sure they are better in some areas than others, but it didn't work very well for us. I love them for my cellphone, but not internet.

The employees were patient and willing to answer all of my questions. Sometimes the internet would cut out at random times for no reason.

I recently switched internet service providers from Time Warner/Spectrum to Att due to a bundle package with Direct tv and have not been super pleased with the service. The speed is very in consistent. Especially in the evenings.

I have had AT&T for years! Very good and very reliable. When I have had problems with my iPad I go to the AT&T store and the people there have been very helpful to me. I would recommend them highly.

Technical support is absolutely terrible, 2 to 3 times a year our internet goes out due to the line buried to where we live at, which we can on get 12 MB’s tops, are every time it take the forever to get a technician to look at it just to always tell us it will be at least another day for an outsourced contractor to come and find the problem down the road and dig it up and correct it. During this outage at the moment I was told we would have someone on Thursday afternoon from 2 to 4pm, which I took off work for, they were a no show and it took them until 8:30 pm to call and let me know it would now be Saturday from 8 to 10 am before they come out. That time comes and goes and I call them and they are saying they are “overbooked” and now it will be Sunday before they get here. They have us between a rock and a hard place due to no other internet being offered in our area except satellite internet which cost more and has data caps. If it were not for this we would have left them long ago.

I started to experience slower service abount 4 months into the 1 gig unlimited fiber internet from AT&T. Had a service tech come and he claimed that it wouldn't reach 1 gig. So I accepted that I wouldn't have the service they advertised, and after he reset the gateway, the service went up to 250 mbs. About 3 weeks later it had slowed down again: my computer sometimes would only get 40mbs. So with the service call to disconnect, I had to fight to keep from paying an early termination fee of $90.00. I was given the run-around with a couple of dead-end calls until I reached the billing mgr who took care of that. But she told me that it's corporate policy that I wouldn't get a paid-bill-refund since it's mid-billing cycle (I just payed for the month.) So my analogy to her was, "if you lease a car, and it's a lemon, and the dealer won't replace it, wouldn't you get a refund of your balance for the month, and not have any termination fee, as it was the dealer who breached the lease?" All she could say is that it's corporate policy. DON'T GET AT&T INTERNET IF YOU HAVE ANOTHER OPTION! When they don't provide the service that they've promised, then they have a "policy" in place to keep, or steal, as much money as they can for their breach of trust/ service.

Am more than dissapointed in this service and customer service is terrible . Internet goes out internmently through out the day. Had an issue recently where it stayed down called customer service on sunday they stated they could not send a technician out until tuesday between 4-8 p.m. I work from home so is vital i have my internet service explained this to 2 different reps and supervisor stated theres nothing they could do. I Requested compensation they offer me a $6.00 credit. I'll be switching!

Wow.... The current reviews already on AT&T is just sad. It only confirms what a mistake I made by joining AT&T Business Direct Fiber Optics account. I have an adjustable circuit and my representative had no idea that I had an adjustable circuit to lower down the mbps. How are you a AT&T customer service representative for a customer and have no idea what the customer needs or has? My representative told me to wait 60-90 days for another representative to come out and install a new circuit to lower down the mbps because my circuit wasn't adjustable. The representative that came out almost 90 days later told me my circuit is adjustable so I did not need the new circuit. I still have the physical circuit that was mailed to me. I could have saved months of money and now months and months of my time trying to reach out to AT&T and get somebody who truly wants to help me. I have reached out with my issues multiple times to countless emails and phone numbers and yet nobody seems to want to help me. This is a span of about 5 months!!! I've written tickets reached out to my representative who has taken an extremely long time to get back to me and is of no help, called countless phone numbers and even chatted with quite a few representative online. It took me to writing this review that should be -5 stars not even 1 to not even be sure if somebody will reach out to me. At first I wanted after I resolved my AT&T issues to switch over my phone services from Comcast to AT&T and have it all together but actually I'm going to switch from AT&T Fiber Optics account to Comcast Business Fiber Optics where my phone service is. There is no way their customer service is worse than AT&T. All AT&T representatives do on phone calls is transfer you to a different number. Here are the lists of numbers that lead you no where they have given me to call. Notice how not one of the numbers is repeated. Showing that AT&T representatives have no idea what they are doing. . 888-217-3212, 800-672-3990, 800-331-0500, 888-321-2375, 877-503-2622, 800-321-2000, 800-235-7524 and lastly 888-613-6330. Also, I have my cell phone service with AT&T which ALSO SUCKS because every other phone service including T-Mobile & Verizon always have service in my ware house besides AT&T. I can't get service anywhere and my hotspot stopped working. I have been pushing taking it to the store because I know they will just send me a new iphone in which I have to back up my iphone to itunes erase everything give back the phone and sync everything back on the phone again. Feel free AT&T to reach out to me. You can find my information on all my reviews. Thank you. Nicki Lage 305-479-2627 [email protected] company name: Y-Not Design and Manufacturing. LET ME REMIND YOU IT IS A BUSINESS DIRECT FIBER OPTICS INTERNET ACCOUNT. Issues: 1. I still have a circuit that was made to me by mistake 2. I want a new representative 3. Reimbursement for the months that I could of saved money the representatives fault for not knowing the type of circuit I have 4. Low down my MBPS 5. I wanted to transfer my phone service from Comcast but now I want to cancel my entire service with AT&T, no penalization and reimbursement for the worst service I have ever received from a company.

When it works it’s great. We’ve had att service for around a year. Recently tv freezes, upload/download speeds started slowing down. Made a our FIRST appointment. Scheduled for today July 19 between 8-10. I went back and forth with operators and texting all day. At 4:00 he still had t shown up. Nobody can track him? Really? I asked , “did he even show up for work today”? Nobody knows. Wow. Now 4 days later is the next appointment. Super. So here we are 4 days later. Appointment was from 2-4 nobody showed yet, it’s now 6:30. They tried to call the tech and he’s not answering his phone. They say if he’s on his way here he won’t answer. They work until 8. Ok, more later.

Joke of a company. Was scheduled for Internet install today between 12-4. At 4:15 I called and they said guy was running behind should be there in 30 mins. 5:15 still hadn't showed so I messaged them, was told sorry but just checked and they will still be there tonight. 6:30 and nothing, got hold of them again and was them told they would have to reschedule for a week later. First off if I wasn't contacting them, I don't think I would have ever heard from them. Second, shouldn't I have been next in line to get my install instead of having to wait another week? Very poor customer service. Can tell theydon't care at all.

I have only had AT&T internet for about a week and I am really regretting getting them as my provider. There are two major problems I have regarding the service. The first is that every single day since we have gotten AT&T, including within 30 minutes of installation, our internet has gone down for at least 20 minutes. Currently it is going on 3 hours on the 4th day since install, and they cant get a tech out to fix it til Monday. Secondly is thier 'high speed'. I am paying for download speeds of up to 100 Mbps. My average download speed when doing speed tests has been about 0.9 Mbps. 0.9. Less than 1 Mbps. As an average. One speed test I ran an hour after install gave me a download speed of 0.13 Mbps. Even at best speeds I am only getting 11 Mbps. I would think fiber optic high speed internet should be faster than my old dial up.

Along time ago we used AT&T for our internet service and we were very pleased with their service. The reason we changed companies was because we were able to get there same quality of service for a cheaper price. I also appreciated the customer service help when when I had a problem. They were very patient with my questions and even turned to a supervisor when they couldn’t answer the questions.

It has been reliable for the most part but prices keep increasing and it is ceasing to be worth the price. Will be a lot of effort to change everything but am very much considering it.

I like AT&T internet because it provides quick service and it doesn't cut out often.

Not a great experience. Always changes promotions and your bill always changes and I mean it always gets more expensive.

We have good service from them we don't do much in the computer

Pro-rate payment when system is down....its BS that we pay for a service that is not working.

Fast, reliable and reasonably priced

When there are internet outages it would be helpful if the provider would either telephone (if landline involved) or text the customer to notify of the outage.

Good company with reliable internet service. Fast internet speed but not necessarily the best value.

Was promised fiber internet when sold on the phone. When installed, the guy confirmed it was not fiver. So slow I have to use my cell service (Verizon). I thought Comcast was bad, but AT&T is clearly the worst. Stay away at all costs!

I don''t like it. The internet keep down, but my daughter set up for me because I don''t know too much about

It sucks but I had Comcast before and it sucked even more. I keep ATT because of their cell service that Has the best coverage in the areas I travel.

I use internet service for everything as I stream my TV as well as use internet for my computer, phone etc. ATT is reliable

I like the fact I never went out of service and the price is unbeatable.

I i''ve been a customer with this client for over 10 years. Nothing but great things.

Good, Internet is sometimes slow. Customer service is good.

Good service but pricey like all of them

Fast service they can improve their prices

Fairly good services received , even if it could be difficult' for certain services to be changed online or at the store , you have to call to change cable channel bouquet , you can not do it in person' or on your computer , they have good application for your devices though

Did not explain how much streaming uses of basic internet of 1024 mb

Terrible internet service,They cant find the problem. even aafter them working on the line for 10 days which we had know internet and landline,which was great for me, it didnt fix anything. The employees are great though very nice

They are an above average company. I don't have much interaction with them except when I have an occasional interruption of service.

Their service has always been good. I never had a complaint.

Speed is atrocious, but they are the only game in town

Speed and value are major factors in my opinion. Also customer service appears to be important as well.

overall ok some downtimes but mostly reliable good speed reasonable price.

Not great. I have extremely slow, spotty service and no one can seem to fix the issues

no complaints on service for either product quality or Customer service

needs more speed, I pay for the maximum offered in my area which is 24, but I normally do not get it.

lousy service,slow service and always trying to get you to upgrade but i wont until they can give me good service for what i am paying now.

At&t is good. I have decent service and good internet. I am a little disappointed that such a large company has such a mediocre performance

I have Att wireless and wifi. Recently, my phone and computer as well as all my personal data was compromised through my wifi connection and I witnessed my phone being cast onto a TV screen. I called and informed att about the issue and was told after they did some things that I was now protected. (Because I wasn't initially? ) Then less than a week later I found another computer had accessed the same information and was pirating my data. So I called back and was told that they did some more things (because they didn't do enough to begin with?). Wtf am I paying for. How disappointing to have spent 3+? Hours on the phone having to waste my time with technical service. However, they did say I would be credited 5.00$ for their complete and under incompetence.

Internet was ok. I had direct tv for almost 20 years(nfl Sunday ticket kept me there. But always was ok with there service. Then att joined up and I went with them to save a little money over comcast. Big mistake. Internet is ok, but couldnt stream movies that great. But the people at att are thieving liars. Agreed to a price on the bill(have to do this once a year, but was always quick and fair with direct tv.) ,I assumed it would be good for a year, three months later they cranked up the bill again over 200. I did t even know a d made several payments and wound up behind. I quickly paid, then was lied to twice more about how much I needed to pay after cancelling service. Called and cancelled it, apparently 4 days into service of new month, or billing period, so they wanted basically a whole month. I argued this and for like an hour and was lied to about how much I would need to pay by 2 different people on the phone. I asked to speak to a supervisor, because she said only they could review recordings. Then was told a supervisor would review the recordings and get back to me in 72 hours. No call ever but they still want their money that I didnt even use their service for, but they charging because of billing cycle? Makes no sense! Ended up just paying because I care about credit score and such but these people were not fair with me and lie to your face!Anyway att it seems now has control of the bill, and they want me to pay in excess of 200 $ a month, dont even have any movie channels, just HD and DVR. I tried at least getting new equipment as mine was about 7 or 8 years, but nope, I need a 2 yr contract for that now. , switched to metronet for cable and tv for now, fiberoptics and same money. I may go back to direct tv but never att

Speed was not optimal. Supplied hardware was not very reliable. Often needed to be reset. Often had trouble with inaccurate bills.

price getting too high they r reliable never have any problem with service

Excellent service, courteous, knowledgeable technician

Difficult to work with. Best Price. Better Customer service.

I really like them i get really fast internet and never have a problems with the internet going down on me. they can lower the internet chargers for us people that are on a fixed income and over 55 or more

Unpleasant they made offers and backed off of offers