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AT&T Internet

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6.1

Overall Score

Author: Kaitlyn Short

LAST UPDATED: February 3rd, 2025

AT&T has been providing telecommunications services to people across the United States for more than 30 years. You may have have experience with AT&T as a company dedicated to powering your mobile phone, but they're also a popular TV and internet service provider.

You can bundle phone, TV, and internet plans through AT&T, so if you're in the market for all three, this company may be your go-to ISP. AT&T offers its customers one of the world's largest wireless networks, and it's known for being reliable and strong. The company's large customer base benefits from this wide range of services at reasonable prices that will fit in any budget.

But like all ISPs, AT&T has its limitations: AT&T internet is available in 21 states and offers speed up to 1 Gig. Still impressed? So are we.

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The Good

  • Affordable Prices
  • High Speeds
  • Rural Availability
  • Generous Data Cap
  • Equipment
  • Bundling Options

Affordable Prices

AT&T Internet is a popular choice because they have a variety of packages. These plans prices are based on a one-year commitment:

  • Internet Basic 5 (DSL Plan) — $30 per month
  • Internet 10-100 (DSL Plan) — $40 per month
  • Internet 100 (Fiber Optic) — $40 per month
  • Internet 300 (Fiber Optic) — $40 per month
  • Internet 1,000 (Fiber Optic) — $60 per month

The following disclaimers apply to each of these packages:

Plus taxes. 12 mo. agmt, other qualifying service & combined billing req'd. Incl 1 TB data/mo. $10 chrg for each add'l 50 GB (up to $100/mo). Limited availability in select areas. May not be available in your area. Visit AT&T to check service availability. Actual customer speeds may vary and are not guaranteed. Download speeds are typically up to 940 Mbps due to overhead capacity reserved to deliver the data. Speeds may also vary based on factors including site traffic, content provider server capacity, internal network management factors, and end user device capabilities. For more information, go to www.att.com/speed101

AT&T offers these high speed internet plans through fiber and DSL internet. Internet Basic 5 and 10-100 are DSL; Internet 100, 300, and 1,000 are offered through fiber. Not every service provider can offer the consistent download and upload speeds of fiber-optic internet, so this option could be worth looking into if it's available in your area. And it's also worth noting that Internet 1,000 has an unlimited data allowance.

The price for an AT&T internet package is even more impressive when the customer compares the prices to some of the competing broadband providers. Top-tier internet plans from some other companies can cost significantly more than the cost of AT&T's fiber plans.

High Speeds

If you're like any other customer, you're looking for more bang for your buck. AT&T's competitive speeds for broadband and fiber could impress you, especially given their modest price tag. These packages provide different levels of high-speed internet connection:

  • Basic 5 — Up to 5 Mbps
  • Internet 10–100 — Up to 100 Mbps
  • Internet 300 — Up to 300 Mbps
  • Internet 1,000 — Up to 1,000 Mbps

These are fast download speeds. Customers should understand that these are the maximum possible download speeds, and you could experience slightly lower speeds depending on external factors, like traffic and computer software.

The Internet 10–100 plan is an average broadband speed that will be more than adequate for some customers; however, it may not be available in some areas.

Rural Availability

If the plans above aren't available in your region, you might still have some options with AT&T.

For customers in rural areas, AT&T may be able to provide better data speeds than many competitors through its Fixed Wireless Internet, which uses an outdoor antenna paired with an indoor router to deliver 25 Mbps speeds for $40 per month. And if you want to bump it up to $89.99 a month, you can bundle DirecTV.

Generous Data Cap

One advantage of choosing AT&T as an internet service provider is its generous data cap. With many of its internet plans, AT&T offers a data cap of 1 TB per month. AT&T also offers an unlimited data plan for $90 per month. This is a lot of data, so most customers won’t have to worry about going over the cap. 

Equipment

Customers who sign up with AT&T can receive a modem that also acts as a router, providing Wi-Fi service for their devices. If you don't have your own equipment, this is ideal.

However, you'll pay a $35 activation fee if they perform self-guided setup. For technician service, the installation and activation fee is $99.

Bundling Options

You can bundle your internet with U-Verse TV to save on both. Internet providers typically offer cable TV as well, so this isn't an uncommon feature.

The cheapest package, U-Family TV + AT&T Internet, is $89.99 per month. The internet and TV bundles have an unlimited data allowance, which could be a perk for those who were on the fence about adding TV service to their bundle.

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The Bad

  • Limited Availability
  • Data Surcharges
  • Contract Required
  • Customer Service Complaints

Limited Availability

AT&T does not offer internet service in every state. There are 21 states across the country that have AT&T internet service networks. They are:

  • Alabama
  • Arkansas
  • California
  • Florida
  • Georgia
  • Illinois
  • Indiana
  • Kansas
  • Kentucky
  • Louisiana
  • Michigan
  • Mississippi
  • Missouri
  • Nevada
  • North Carolina
  • Ohio
  • Oklahoma
  • South Carolina
  • Tennessee
  • Texas
  • Wisconsin

If you do not live in one of these states, AT&T is not an option for you.

Data Surcharges

While AT&T offers a generous data cap for most plans, there is an additional charge of $10 per 50 GB of data used past the data cap. This additional charge can be as much as $100 per month. If you choose AT&T, be cautious of how much data you are using, because you may end up with a higher internet bill than you planned for.

Contract Required

If you choose AT&T Internet, you'll have to sign a one-year contract. This might discourage you, because ending a contract early can sometimes result in termination fees which can add up. This will limit your ability to change service options if the need arises.

Customer Service Complaints

Some negative reviewers note that customer service has them feeling like they're being passed between representatives without any solution for an issue. This is a common complaint about many ISPs.

However, not every review expresses this sentiment, and many others praise the patience and knowledge of AT&T representatives.

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The Bottom Line

You can see some clear advantages to using AT&T Internet from our review. AT&T gives most of their customers four different internet plans to choose from. These high-speed access products offer fast internet speeds and a variety of features. AT&T's Internet 1,000 plan isn't the fastest on the market, but if you have 1 TB in data allowance, this should be plenty for any family.

But keep in mind that part of AT&T Internet's terms and conditions there is a one-year contract. This contract can be inconvenient and result in an early termination fee if you need to move or want to change providers. Additionally, the customer will have to pay an extra fee for any overages.

AT&T is a great internet service provider to choose if you are looking for quality internet access and are already utilizing other services from this company.

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Star Rating

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3.6

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1,088 Reviews

Review Breakdown

5 grade

35%

4 grade

22%

3 grade

19%

2 grade

11%

1 grade

13%

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Ronnie Rockinoldman63 Delaware Concord, CA

The company provides a good service, it the equipment they provide that pulls them down. I do not have a mobile service with ATT only their home products. The router they provide is spotty at best even with the mesh network I had to set up. The modem is only up less than 80% of the time. They have replaced it but they use the same model, so the problem is inherent to the model. Other than that, their prices are fair as I feel that I am getting the quality I expect for the price I am paying. The customer service, while not over the top, much better than Comcast.

4 years ago

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Vanessa Suarez Mission, TX

I was with Sprint right before I began with smart phones, I did not like them. Then I went to ATT, and have been with them for about 8 years. I hate their phone service for problems and questions. It is long, complicated and really oudated. That said, I have found a stand alone office on Mile 3 in Mission, which has a group of young reps which are a joy to know. They are knowledgeable & helpful.

5 years ago

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SD

I have had At&t, google fiber, and spectrum/time warner in the local area. I like that At&t is a good balance of price and quality. Their good pricing is offered as an introductory rate that increases after a year. Pricing should always be competitive, and the good initial rate should stick. When the promotional rate ends, At&t is no better than other services. After a recent move, setup was unreliable. The modem/router was delivered late pushing the start date back a week. I had to call several times to schedule setup because if their bad planning- they didn't have enough equipment.

5 years ago

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Maria Reno, NV

I really like the offer to have my TV, Cellphone and Internet bundled with one company. The only thing I do not like is the internet speed. In my current area it is about 75mb; where I used to live I had 100mb; so it is a tad slower now. But other than that they have excellent customer service and varying programs and costs. Having everything bundled has saved me quite a few dollars as well.

7 years ago

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William R Feerick

I have found for myself in speaking with them that there is a great deal of confusion over who actually is responsible for my internet. Is it AT@T the parent company, UVerse, or Direct TV? It is because of that factor that I only gave them four stars due to the fact that it has created confusion when an instant had come up and I needed someone to come to my home to service the equipment as well as the fact that I had experienced confusion over past billing matters. However, in terms of the quality of the signal,. in that area I would give them five stsrs.

7 years ago

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Tonya Pillow

I rated them 4 stars because I did have a problem a few years ago and it took them some time to determine the router needed to be replaced. Also I was told that if it was found not to be a problem with the equipment I would incur a service charge. While I appreciate that the have to send disclose the information it was the way it was said. Since the router was replaced the service has been impeccable so I'm very satisfied.

7 years ago

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Carolyn Smith Jacksonville, FL

What I dislike about AT&T’s internet is the modem sometimes needs to be unplugged to reset it and that is very annoying because I’m not paying them to have to be going through this process periodically. It takes away valuable time to wait until the modem reboots. Other than that I give them four stars. I did not receive an invitation from them to complete this survey. As of now I use their broadband internet service. Maybe switching to the fiber- optic service would be a better deal. With the broadband they ran a cable through the attic to the underground outside but some of it wasn’t buried well, so when it’s time to mow the lawn, one must be wary not to cut the cable.

2 years ago

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Kevin Ortiz

Very reliable service one of the issues that I had was that it was becoming too expensive for what I was actually receiving. When I made analysis comparing other similar services from other companies, I figure it out quickly that I was overpaying for it Internet service coverage. Customer Service is great and the reliable service was a plus

2 years ago

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Mario Martin Montgomery, TX

I've recently moved away to an area that does not offer the quality and reliability that I had experienced for many years with AT&T Internet and my current experience with a "competitor" is like "night & day". What I wouldn't do to have my peace of mind that came with AT&T Internet fast internet service and reliable technical support services.

3 years ago

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C Shaw Clarkston, GA

I like the quality of service but the prices could be better. I was turned off during the PANDEMIC and that was sad. I also was charged a hefty fee to be turned back on and I would not recommend them because of their lack of support during this unprecedented time.

5 years ago

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Amanda Hastings, MI

Took forever to get service transferred from one address to another. Ridiculous wait time and getting things resolved. Then signed up for cable service through DirectTV/AT&T. Was told lower pricing and different service terms than what it really is. Was totally lied to and AT&T will not correct the issue.

5 years ago

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Michele Germain Green Bay, WI

I like the service overall, but I have to fight every time my contract ends to just get a decent price. I have to make several different phone calls before I get satisfaction. I just wish they would be honest and offer the best price in the first place

5 years ago

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Sylvain Goessens

Fairly good services received , even if it could be difficult' for certain services to be changed online or at the store , you have to call to change cable channel bouquet , you can not do it in person' or on your computer , they have good application for your devices though

6 years ago

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atokoose taiwo boluwatiwi Lagos, LA

At&t is a company I use in my everyday life from their call service to their internet service and never have they disappoint me in one bit. Their internet service has been amazing and first with very high downloads speed which I wish I can take every where I go. The reason I said that is because I noticed that when I travel to some international countries thier network is unavailable entirely.

1 year ago

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Marsha Dallas, TX

I like AT&T because they give quality service. They are more expensive than many other companies however they are an ethical good company. I have been a longtime customer and recently asked for a reduction in cost and they found a lower plan that worked in my budget. Life happens and some of us can’t afford what we used to, it’s nice when a company will work with a loyal customer. It shows they value your business and see you as a person. We have a lot of choices these days, I am watching how companies conduct business, it matters.

2 years ago

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Ilspbeth Bruce

so so so so expensive! i had been online and signed up when i received the hardware i was charged $150 for the equipement. when i tried to return it and cancel the service they never credited me back for any of it and i have fought for years to get it taken off of my credit history!! make sure you ask about the costs up front and never let them send you anything that you are not prepared to pay for.

2 years ago Edited April 11, 2023

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Kim Cook Lansing, MI

AT&T has been alright for us. We have not been given updates as they become available and so our internet is not as fast as it could be. Most of the time we have decent speeds, occasionally the internet will go out without a real reason (not storming or unpaid bill, etc). Price is kind of high, compared to some other companies, but being a teacher, the household needs strong and reliable internet to be online for classes.

3 years ago

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mark walther Houston, TX

They cost too much for the service provided. The customer service for a supposed US corporation with American Telegraph and Telephone as their name, get's you to somewhere in the Philippians , India, or god knows where! Not only is it hard to even understand them almost all the time but it takes over an hour of questions just to get something simple done which should take five to fifteen minutes tops. Very, very frustrating at best.

3 years ago

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Dali Dallas, TX

I have AT&T dsl, and I used to have their cell phone service as well. The only thing I don’t like about their WiFi is that I have to reset it at the box every once and awhile. It will “go out,” ang I will be working and have to switch quickly to use my phone as a hotspot until I have a break and can fix the modem by resetting it. I feel like it should also be faster for what I am paying,

5 years ago

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Rosann Stanko Logan, UT

Along time ago we used AT&T for our internet service and we were very pleased with their service. The reason we changed companies was because we were able to get there same quality of service for a cheaper price. I also appreciated the customer service help when when I had a problem. They were very patient with my questions and even turned to a supervisor when they couldn’t answer the questions.

6 years ago

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nancy auberry Indianapolis, IN

The service with At&t has been great. Until just recently due to the Covid 19. More people are at home. Therefore more use of internet. Wifi seems to be a bit slow at times.

5 years ago

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Brianna bourgeois Long Beach, MS

My internet is sometimes slow in specific areas in my house even with two routers. However the WiFi covers all of my devices and doesn’t have a problem reaching most of my property.

5 years ago

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Linda finley

I really like them i get really fast internet and never have a problems with the internet going down on me. they can lower the internet chargers for us people that are on a fixed income and over 55 or more

6 years ago

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Jesse Chenoweth

90% of the time has been great. The other 10% is due to internet outages and the uverse boxes being unable to connect to the router. Cost is a little on the high side as well.

6 years ago

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Nora Mosley

I have used AT&T for almost 20 years with the same phone number and we have always been able to receive our Military service discount. They also gave us an option to bundle all of our internet, cable and phone services which comes at a better price. Thank you AT&T

1 year ago

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Otim Jordan Kampala, 102

I made an online order for this service and saved a price plan though services sales team delayed to work on my order but after some time they worked on me. AT and T internet connection also offers a software which detects threats and protects the system from threats.

1 year ago

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Debra Haislet Anaheim, CA

We are currently using AT&T for our internet. Most of the time there are no problems. I work from home so I need a reliable internet. AT&T has occasionally dropped the signal which has caused difficulties in my job. Maybe once a week the internet drops out while we are watching TV.

2 years ago

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Clela Finn Schertz, TX

We wanted fiber internet and took advantage of AT&T’s new customer special. The service is fine but getting help with anything is difficult. The app is great. The bonus services (pro-tech, smart home, etc.) are nice. As long as you don’t need customer service help, it’s fine.

2 years ago

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Georgianna Quinney Taylorsville, NC

Great service, but there have been some outages. We have had AT&T at my place of employment for a while. It works 90% of the time, but there is an occasional day that an outage occurs. The techs come out in good timing though. The problems must be fairly minor & are usually a quick fix.

2 years ago

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Sherran Nutson Atlanta, GA

I have been an AT&T Internet, Wireless, Landline and other services for more than 30 years. AT&T Internet service is one of the best but the price is expensive. I have/am considering finding cheaper service but want to have the best Internet service for what I use it for.

2 years ago

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Nic Mac

Love AT&T internet because of the reliability. CS is very helpful in times we’ve had outages/issues. The few techs I’ve had at the house were great! I will say this tho. Even with FR discount they’ve more than doubled in price so lost a star on that.

2 years ago

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shondell brown McDonough, GA

This provider has one of the Best service coverages for most areas(even rural!) but, the price point is not good. Their is Always something that either interrupts service and you constantly have to place service call/requests.

2 years ago

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James Walker Lithonia, GA

I really like the service but are not everywhere and I have to settle for service that suck. I had AT&T at my old house , I moved ten minutes up the road which is still in metro / city but no AT&T service to transfer my service to .

2 years ago

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jennifer mcleod Myrtle Beach, SC

So I started off with AT&T for my Internet service and my cable service I left kind of out in a row area and they came through there was never any buffing pictures were clear when it’s stormed everything stayed working they are great company

2 years ago

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FriscoTXHomeowner Frisco, TX

When we had ATT in the past it was great, but something in Dallas has the service so spotty. I don't get cell service from areas in and around my house. The internet in is really fast, so that's a win, and the prices are fine.

2 years ago

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Darylle Jefferson Sacramento, CA

Now this is a company that seems to be honest and fort Worth with what they say they're going to do and they have AT&t wasn't like this back in the day they really changed their their Outlook or the principles that they go by I'm very very happy with AT&t

2 years ago

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lyn riley Grand Rapids, MI

I was having trouble with my internet going in and out, so I called AT@T with the problem, and boy, they were on it, they had a box to me in no time, a serviced person on the phone with me walking me through set up, they were just on it. I am very pleased with my service.

2 years ago Edited April 21, 2023

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T Havener Calhoun, TN

We love the internet service, it’s cost is bundled with our direct tv account, so it is very reasonably priced. We live out in the country, so it does go out with bad weather, but is usually back up pretty quick. We have unlimited data and that is a big bonus

3 years ago

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Jlbflatx New Braunfels, TX

We have AT&T now while living in Texas but since we live in suburban area service is spotty. Sometimes it freezes or drops. If the signal were better it would be perfect. Maybe living right in down town San Antonio it would have better reception but in hills it spotty.

3 years ago

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Dennis Madera, CA

We are satisfied with AT&T as our internet provider. We have used them for years without any problems. In the beginning we did have a time or two when we had no service, but that has not been the case in the past years! We bundle our AT&T services which is nice when it comes to paying the bills.

3 years ago

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Mary Daniels Detroit, MI

AT&T are reliable when it comes to the internet. They also upgraded the speed and the customer service are accurate with their knowledge of troubleshooting. I have WiFi through AT&T and the gaming area for my son is always satisfactory-MD

3 years ago

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Clara L El Paso, TX

AT&T Internet has good quality service. I live in a deserted area so we get a lot of sand storms and I never lose service. My only issue is AT&T can get very expensive. You might be okay in a locked contract aka deal but once that contract is over, you might as well hand AT&T your bank account.

3 years ago

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Felicia Bady

Had a problem with my cable box couldn’t remember want type of tv I had but the customer service rep was knowledgeable about ATT Equipment Explain to me what’s the difference between a 4K very knowledgeable about his job took his time to explain everything to me thanks

3 years ago

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lawnguy69 Howell, MI

AT&T internet was very reliable. Speed was good for everything my wife and I did (surf net, watch TV, youtube, etc) but video gamer son complained about lag. Overall satisfied, and price was lower than only other option here

3 years ago

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Leah Garcia Yuma, AZ

We used AT&T for many years and found their customer service to be pretty good most of the time, and the services that they offer to work well. Their prices were pretty comparable and a lot of the time less that other companies that I have used.

3 years ago

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Sarah Huda Los Angeles, CA

I switched to AT&T from another company for internet and I haven't had a bad experience yet in the few years I've had them. Any time I've had to call for help, I got a real person and I feel appreciated because they upped my mbps just for being a loyal customer.

3 years ago

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Erik Lewis Atlanta, GA

I like the fiber speed it cannot be beat, however I'm not a fan of how they installed it to the house. Speed great installation cost them a star. Just make sure you are there for the installation. The installer bullied my son into where it needed to be installed which was bull.

3 years ago

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Karen Torino Tallahassee, FL

I have used AT&T internet for years now and I have to say it works pretty well.. most of the time. There are times where my internet will stop working without any reason so I have to spend time resetting the router. When the internet does work, it is nice and fast.

5 years ago

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Eddie Rios Ogden, UT

AT&T Internet was a good provider of high speed internet. Their access was secure and I felt that their tech support was helpful. I appreciate the economy pricing on some packages as it allowed me to keep the service longer than I intended. Good organization overall.

5 years ago

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Aunt Cathy Bay Saint Louis, MS

really don't have any issues, 90% of the time. Just when we are both on our computers, if one is watching any type of video, the other has issues loading stuff.. eehh.. would call to complain, but it's a royal pain in the butt to talk to someone who's English is their 3rd or 4th language. Just not worth the extra stress most times

5 years ago