Liberty Home Guard: Read 511 User Reviews From Real Homeowners

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Corridor Comfort

This morning I was having some issues with a particular portion of the technician portal. JP L. answered my phone call and took the time to gather all of my information and quickly resolve my issues. It is always appreciated when one person can help you out and don't have to keep sending you to different departments. Thanks JP

1 week ago

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Melvyn Malone

I recently had to file a claim, and the experience was a lot smoother than before. Alex, the associate who helped me, made the whole process easy. A few years ago, filing a claim was a frustrating experience with another home warranty, but this time with Liberty it was much more efficient and hassle-free.

1 week ago

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Dennis Jingo

"I’ve had an excellent experience with Liberty Home Guard, and I can’t say enough good things about their service. Whenever I have a work order that needs processing, JP L. has been incredibly helpful. JP is not only professional but also patient and efficient, ensuring that everything runs smoothly. He always goes above and beyond to make sure my requests are handled promptly, and his communication is top-notch. It's rare to find someone who takes such care in their work, and JP has made my experience with Liberty Home Guard outstanding. I highly recommend Liberty Home Guard for their reliable service and exceptional team!"

3 weeks ago Edited October 18, 2024

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bill blankenship

This was our first time using LHG as a Technician and the customer service rep Selenia Cambero was amazing. She walked us through the process quickly and easily and we were able to get our mutual LHG customer taken care of.

3 days ago

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Erlene Martin

I had trouble with my air conditioning unit during a heatwave. The HVAC technician from Liberty Home Guard was quick and efficient, ensuring my home was cool again. I appreciate their top-notch service and prompt response!

4 days ago

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LITTLE BIG PLUMBING

Rated 5 out of 5 stars Alex C. clearly communicated and… Alex C. clearly communicated and referred me to proper department for other resolution as needed Date of experience: October 15, 2024

6 days ago

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David Arakelian

I would like to extend my sincere thanks to Woodley Lorcin. It’s a pleasure working with Liberty Home Guard. As always, we can rely on their continued help and support, which makes our partnership truly valuable.

6 days ago

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Brenda Peters

I needed repairs for my built-in microwave, and Liberty Home Guard provided excellent service. The technician arrived on time, and his expertise made the repair seamless. Their appliance warranty coverage gives me peace of mind!

1 week ago

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Aaron Sapp

We truly appreciate the dedication and professionalism exhibited by the team at LHG. I would like to shout out Jeff L.!! It's always a pleasure to work with individuals who prioritize customer satisfaction and go above and beyond to ensure our needs are met. Their commitment to excellence not only resolves our issues efficiently but also strengthens our trust in their services. We look forward to continuing our partnership and are confident that future interactions will be just as positive and rewarding.

2 weeks ago

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CHUCK VSLV

I recently had the pleasure of working with JP L. at Liberty Home Guard, and I couldn't be more impressed, very happy with how he assisted me. What stood out most was his dedication to resolving my problem efficiently while making me feel valued. Exceptional customer service! JP went above and beyond and was able to get the payment approved. Highly recommend!

2 weeks ago Edited October 14, 2024

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Melisande Manning

Alex C. assisted me with two service appointments. He was patient when listening to me speak and patient when responding. Definitely a professional as he helped me resolve the issues I needed to address. Thanks Alex.

1 week ago

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Dwayne Bailey

JP L. at Library Home Guard Warranty Company was absolutely fantastic. He provided exceptional service throughout the entire process. His knowledge and expertise were evident, and he was always quick to respond to my questions. I highly recommend JP and Library Home Guard Warranty for anyone in need of reliable home warranty coverage.

2 weeks ago

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Ahmed habassi

Guys you are amazing I enjoy working with your team especially thanks to JP and Ray R.. Im doing my best to convince my customers to change their home warranty contracts with LHG We are partners and I believe we will grow together

2 weeks ago

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Lulu's HVAC Maintenance & Repair -DFW

JP L. gave incredible service! He not only went beyond but he was so compassionate, and he loved what he did. You don't find genuine people like this often. Hats off to Liberty! You give great service, and you have great teams behind you! Thank you, JP, and keep up the exceptional work!!

3 weeks ago Edited October 17, 2024

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Michael Mikulak

Our rep was Jeff L. helped us out !! Would recommend asking for him!!!!!!!!!!! He gave us the answers that we needed in a expeditious way. Would recommend asking for him!!!!!!!!!!! You can tell that he has been doing this a while.

3 weeks ago

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Peter Blankenship

I was pleasantly surprised by the responsiveness of Liberty Home Guard! When my heating system started having issues in the middle of winter, I contacted them right away. They sent out a qualified technician the same day, who diagnosed the problem quickly and made the necessary repairs. It's comforting to know I have such dependable coverage.

3 weeks ago

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Mayra Bido

Alex provided exceptional customer service! He was friendly, attentive, and went above and beyond to ensure all my needs were met. His quick responses and genuine care made the entire experience smooth and enjoyable. I highly recommend Liberty Home Guard!

4 weeks ago

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FIXMans Appliance Repair

Thank you, Woodley L., from the authorization department at Liberty Home Guard. It's a pleasure working with such a professional and supportive team. Woodley was super helpful today, and I really appreciate it! Thank you so much!

4 weeks ago Edited October 17, 2024

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Zelena Cortez

We have worked with Liberty Home Guard for a couple years total. As a contractor perspective, it has been great working with this home warranty company. The easy for working with the authorization department, access to work orders & updates through the online portal and the easy of completing the work orders all the way through the payment process has been pleasant. Most recently I spoke with JP Luna and he was extremely helpful as we work through a specific work order and getting the necessary approval to property service the client. Thank you!!!

1 month ago

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Chloe Dennis

Liberty immediately reached out to a nearby service provider when I reported an issue with my refrigerator. The technician arrived promptly, identified the problem, and Liberty took care of ordering the necessary part. Once the part was delivered, the technician returned to complete the repair. Liberty was fantastic with their follow-ups, ensuring everything was handled smoothly.

1 month ago

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Renata Garrison

I had a plumber at my house the very next day to fix a burst pipe. The service was incredibly fast and efficient! I'm really impressed with how fast Liberty Home Guard responded and resolved the issue. Liberty’s support has been a breath of fresh air compared to my past experiences with other home warranty companies. I can always count on them to handle everything the right way. They are very dependable!

1 month ago

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David Proctor

J P L. as always is very helpful in getting us in lined up with customers needs , to get job completed It 's always great to work with him

4 days ago

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Ryan McLean

JP was very knowledgable answering my questions, JP was Quick to direct me to what I needed to accomplish. JP is outstanding to work with.

1 week ago

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Aaron Gondolfi

Axel G. was great. His customer service is top of the line. He got me authorization quick. Upmost respect he has. Thank You, Aaron G. owner of Cumberland Appliance Service

1 week ago

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Mike Adamson

Woodly is amazing to collaborate with he’s always positive and always helpful. On top of the way he wakes it a very smooth transition to handle the tasks at hand.

1 week ago

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Drew

I inquired about a home plan to better understand the service and product. Better than i thought. I have use for this with two homes I have for sale. Thanks Karen for making it an easy decision

2 weeks ago

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Dennis Jingo

JP is a great team mate in the liberty home guard community. Spent an hour resolving our issues with no show clients, change orders and clearing how the company works. Thabks alot jp

3 weeks ago Edited October 18, 2024

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Ann Robertson

Jean provided wonderful support and professionalism. He took the time to explain the home warranty policy in detail, showing patience and courtesy. His service was exceptional, and I’m very impressed with Liberty Home Guard’s coverage. Thank you so much Jean!!!

1 month ago

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keith Bohanon

Liberty Home Guard does a great job with helping home owners by providing assistance with repair costs. Im a vendor that LHG works with to get work ordered completed. Jeff Luna is one of the best account specialists and always gets us taken care of. Very solution oriented and knowledgeable.

1 month ago

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keith bohanon

Woodley has helped today through at Jo fault of my own a major issue. I’m glad that he was the one that was there and answered he got the job done and fixed the issue with no complaints. I hope my future calls go this well with liberty.

1 month ago Edited October 16, 2024

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LEE ARDEN

I had a great experience with the service I received! The team was professional, responsive, and attentive to my needs especially, JP. Everything was handled smoothly and efficiently. I’m very satisfied and would definitely recommend them to others

1 month ago

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Maria Luisa Baque Manzo

Liberty has one of the best customer service. i love to work with Jeff L... he is one of the best..

5 days ago Edited October 16, 2024

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Gifted Appliance

Ms. C. did an amazing job assisting me with phone support. She was professional friendly and very knowledgeable

6 days ago Edited October 16, 2024

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Reliant Electric

We had the pleasure to speak to Lorcin Woodley, it was great having someone that knows how to help technicians right away. Thank you

1 week ago

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All Home Solutions Llc

It's a pleasure to speak with Liberty Home Guard His specialized agents such as Karen A.,Jesús G. always willing to help with kindness and precision. Thank you

2 weeks ago Edited October 17, 2024

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Ricardo Fernandez

Woodley took care of my service request in timely manner and was sure that my needs were addressed before I got off the phone with him. Thank you for being thorough today.

2 weeks ago

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Samuel Belnap

Woodley L. is a great authorizer! We are a service provider and Woodley was very helpful advancing claims for us so we could serve Liberty customers faster!

2 weeks ago

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John Ramos

Had excellent service from the customer service reps such as Galileo G., who always make the process fast and easy. Not to mention they are always kind and helpful.

3 weeks ago Edited October 8, 2024

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Jesus Recondo

Ronald is awesome. I had him helping me several times and he is always great, very helpful , kind and knowledgeable. Always on top of things. Liberty is very lucky to have him

1 month ago Edited October 15, 2024

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Richard Cook

Joseph was a huge help. Over the past seven years, he saved us thousands. We’re now covered for everything from appliances to roof and plumbing leaks. It’s great to finally have peace of mind.

1 month ago

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Christa Battista

Our plumbing company has worked for this company twice now and both times have been great! Specifically with JP L. on the phone today. He was great to deal with as well as everyone else. Highly recommend using this company!!

1 month ago

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John Villegas

Luis J. is great helping us resolve and complete calls. When we cant get a hold of home owners luis Goes over and beyong to make sure job is complete. Great customer service.

1 month ago Edited October 7, 2024

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Yvonne Montenegro

Your customer service rep, JP, helped me when I called regarding the status of a repair service on a washer. JP was friendly and provided me with the information for this service call that I neede.

1 month ago

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Allen

Woodley L. is one of the most helpful people at LHG and I appreciate his service

4 days ago

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Dmitry

I want to say thank you to Alex C. for the polite, competent and efficient service! I'm so glad to work with you!

1 week ago

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Mishel Services LLC

Excellent Customer Services. Ronald Severino is very professional, he has helped me with any request and doubt I have had.

2 weeks ago Edited October 8, 2024

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Signature Appliance LLC

Ronald S., was very helpful! He was kind and patient. I appreciate great customer service and Ronald is one of the good ones! Thanks, Ronald!

2 weeks ago

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Elle H.

It's a pleasure working with Alex C.. He's friendly, professional, and helps us get the job done to serve Liberty Home Guard's customers.

3 weeks ago

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Zaid Moayad

I was talking to Jp about a problem with work work and he handled it as easy and smooth as possible. I really recommend him as a professional problem solver.

1 month ago Edited September 19, 2024

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Bubba4u2

My AC went out so I filed a claim with LHG. After 6 days they could not find an AC tech. LHG called and emailed me several times telling me if I used the reimbursement program, where I find a tech and LHG reimburses me. I finally decided to do the reimbursement. I called a local tech who came the same day and diagnosed the issue. I then called LHG and they spoke with the tech who informed them of the issue and the repair cost. LHG approved everything. The repair cost $500. shortly after LHG resolution department contacted me and informed that they would only "reimburse" me $250. as per their policy. Prior to accepting the do the "reimbursement" program I asked the specifically if they would "reimburse" Me the full amount. LHG informed me that once approved, they will reimburse me the full amount within one day. Everything was approved, I did everything in accordance with LHG guidance. and they refuse to reimburse me the full amount. DON'T trust them & DON'T purchase a home warranty from this company.

1 month ago

Liberty Home Guard Reviews

Summary of Reviews