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Ana

Usually they're pretty quick to respond, whether it's a yes or no, but we know fairly quickly and they normally keep you updated on where they're at with your claim, which I really appreciate.

1 year ago

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Mikki

They were able to responsed to my inquiry and take it quickly. I needed to use the warranty to check out my air conditioner and they opened a ticket and had a check out within 2 days.

1 year ago

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Anonymous

The person was here on time and he fixed what needed to be fixed. The 2 times that I called the company, they were able to help us and did a good job. The washer was replaced and the dryer was fixed the same day.

1 year ago

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Hope

My call was answered promptly and they were able to help me immediately and set up an appointment. They came when they said they were supposed to come and it was fixed within an hour.

1 year ago

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Edith

Their customer service is awesome. When I have to schedule a service, the turnaround time is like a day. I think they're a really good company and I would recommend them highly.

1 year ago

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Cameron

Everything's been very straight forward. Doesn't feel like there's any dishonesty. Someone came in and did an assessment on our dishwasher. He let us know immediately what needed to be done, we rescheduled, and it was done.

1 year ago

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Orlando Chicago, IL

I liked everything from the exceptional response in the phone call to the quick response of 2 to 3 days to the excellent service received from the hands of the technician to the affordable deductible.

1 year ago

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Alice Lee Penrod San Antonio, TX

We have had 3 claims this late month. 2 were quickly repaired - same company and technician. Very happy. The 3rd was serviced by Sears. The parts have been ordered as of 6/14. No parts have been shipped yet. I don’t understand why it is taking so long? I am unable to use my oven for almost a month.

1 year ago

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TIna Shumate Republic, MO

It was a great experience. From filing the claim to getting fixed. Had a service rep here in no time at all. Brought the parts he would need. He was very professional and pleasant. It was fixed in no time at all.

1 year ago Edited January 10, 2024

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Richard

They do try and I know that they have rules to follow. I'm just thinking they could do a better job. Every time I use the warranty, they send somebody out in about 3 to 4 days and they usually do the job. The guys come out and fix it, so it's no big deal. Even though they're replacing something that costs $400 they replace it with something that cost $70. Maybe I'm expecting too much. But they keep going up in the price and the quality doesn't go up, something's wrong there.

1 year ago

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Lynn

I've used my warranty a couple of times. What happened is they choose a vendor that lives pretty far away instead of going with someone locally where I live. It's a big city. They're going way out in the country, 60-70 miles away.

1 year ago

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Michael

I used them for replacing a hot water heater. The service was good by the company that installed it. The Home Warranty did a good job on approving it, but I was overcharged for additional fees and I've been waiting over a week for clarification that they made the mistake and that they're going to give me my refund for the difference.

1 year ago Edited January 10, 2024

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Priya S Tampa, FL

Best Home warranty company. They get the tech out to your home in no time. They also work with you to set up a monthly payments for the premium. I would highly recommend this company.

1 year ago

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Brenda Evans Bel Air, MD

poor customer service and lack of communication. i had an ice maker by samsung to be repaired, HWA knew it was under warranty but still filed a claim. after i paid a tech $100, and he cashed it soon after leaving my home. HWA sent me a notice that my claim was not covered. i contacted cliams dept and set up a call time. I never recieved the call to help with the claim. I am out $100 because of the HWA customer service. I feel I should be reimbursed. sad situation and very unprofessional

1 year ago

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Michelle Hamm Belleville, IL

I’m glad I had HWA when my hot water heater rusted out and started leaking. I only had to place one phone call and they had a repairman come out to determine if it was a covered repair. Luckily it was and I saved hundreds of dollars.

1 year ago

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Brittney Honeycut Grapevine, TX

First time home owner here! I loved the timely service and convenience of making and managing the service call. Wonderful customer service. We will be extending our warranty here. Thanks for great service.

1 year ago

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Theoplis Matteson, IL

Have to do better on parts for Refrigerator. I had to wait a month for a part for a refrigerator. If the part is hard to find then replace the refrigerator. The cost of the part can’t replace a refrigerator. Also a unit such as a furnace or A/C unit shouldn’t be no more than one day to have someone to come and check it out.

1 year ago

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Anonymous Fredericksburg, VA

It took 10 days to fix my stove because we had to wait for parts. Usually in a matter of a couple of days the contractors are here to repair whatever needs to be done and I think that's pretty good.

1 year ago

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Robret Riverdale, IL

Our furnace was not working recently so we did a claim online and we actually got an appointment the next day. The technician came out repair the furnace and we paid the copay and that was it really easy. I find them to be pretty responsive and helpful.

1 year ago

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Larry Wake Forest, NC

Everything has been great. My dishwasher wouldn't work and I called them and they took care of it and the service was prompt and efficient. They took care of it right away and they were very responsive.

1 year ago

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Sherna Mount Prospect, IL

I just used it recently for another plumbing issue. I ended up having to get a totally different plumber, and from what I was told by the 2nd plumber that I paid out of pocket for was the original plumber should have told me that I needed additional work done. The person came out and and did a temporary fix, that wasn't even the problem. So I had to pay another service fee for another service.

1 year ago

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Ryan And Sarah Chambersburg, PA

Last year our HVAC system went out. There was a leak and they wanted to send up their own service technician. The waiting time was long on HWA's timeline versus if we could have gotten our own technician in there. It would have been expedited. And that's similar to what happened this past year with the hot water heater too. They wanted to get their own service technician in there, so there's a wait time for that and then by the time the service technician got in there, they then serviced, the contractor decided that they didn't want to do the job and so it put getting a new hot water heater out by like a month. The communication is not the greatest.

1 year ago

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Geralyn Baton Rouge, LA

They automatically take the money out of my account every month. They have no problem getting their payments. However, if I'm paying you for a service and you do not have contractors that are going to be up to par with their professionalism and for their expertise, I do expect them to alleviate the issue and to be able to get someone that will. When I asked him this morning how would you guys be able to compensate me for being inconvenienced not only for my time but because I pay you guys monthly for this service, he said that they don't do compensation. So I had to escalate the call for to someone who then after I explained that for the third time, told me that they will waive a monthly fee for me for my inconvenience. So the fact the problem of the matter is, is that they really should have resolve this at like at first call type of thing instead of me having to escalate.

1 year ago

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Kerry Kuna, ID

Dishwasher got clogged so they came out and found the problem, fixed it. It's a little expensive. I've used them twice in 4 years, but I guess having the peace of mind is part of it.

1 year ago

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Terry Midland, TX

The cost is too much for the visit. The last time I used it took two weeks for person to get here and then they had to change the date to a couple of days later. Guy came out, worked on it, said it needed a part, took two more weeks for the part to get in. So that's a month that went by without it being repaired. Slow to respond Takes a long time to get someone out to work.

1 year ago

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Dragica

Positive experience! Money save and Peace of mind.

2 months ago

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Kia Bowen

2 months ago Edited July 17, 2024

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Gabriel

Easy to use portal and fast responses to claims

2 months ago

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Ratul

Prompt, Timeliness, Transparent, Knowledgeable

2 months ago

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Stanley Kwong

Slow response from repairman. Also, repairman keep changing time.

2 months ago Edited July 16, 2024

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Yolande M James

Very professional and fast service I had no problems

2 months ago

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Zdenka Smith

Great team to work with and service is superb!

2 months ago

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Curtis

Professional service and customer service was excellent.

2 months ago

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Greg Miller

I don't have any specific comments for this question.

2 months ago

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Delon

Quick and painless resolutions when needed.

2 months ago

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JayBer Foley, AL

We recently purchsed our home in Foley AL. It was built in 2006, and much of the house has been remodeled or re-equiped, but at 17 years old, stuff is bound to happen. Recently our air conditioner quit cooling. It was a Saturday and I entered my information on the HWA website, not expecting to hear anything back until Monday. I was shortly thereafter texted the name of a repairman. He came out on a Sundayand my air was back up in no time. Honestly, I didn't expect much but was provided a great and timely response.

10 months ago Edited November 27, 2023

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Jason

It took over a week to get a technician out to look at my air conditioner and another week to get the part. I called other places and they could come out the same day but weren’t covered by the warranty.

1 month ago

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The Parks Family

We are living in Illinois with weather over 90 degrees. Our air conditioner died and we called HWA 6/17/24. They have made an appt for us with Sears home repair for 6/28/24. We will melt before then. Since we have had HWA, their coverage has significantly worsened (less than $500 to replace a $3200 cooktop) and their delays have become intolerable. We froze without heat for 6 days this past winter as well. No such thing as urgent for HWA. Take my advice: GO ANYWHERE ELSE FOR A HOME WARRANTY. THIS PLACE IS WORTHLESS.

2 months ago

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Hal

They refused to replace my dishwasher pump because the wheel on the tray was broken, so it's not covered. So I buy a new dishwasher, thanks to them. Now when our refrigerator needs to be replaced, it's been 3 weeks and still nothing in a poor company.

5 months ago

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Shannon

My claim was canceled, and the company didn’t even do what they were authorized to do. No one even reached out to talk to me about why I’ve been paying money for years and they didn’t cover my claim. I looked through my policy and it was not specifically listed, therefore,it should not have automatically been Closed

5 months ago

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Lenny New Orleans, LA

HWA is responsive but the companies they contract with are not the best. I could actually self insure / save the monthly cost and have things taking care of instead of going back and forth for 3 months without resolution.

6 months ago

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Shannon Barkley Lexington, IL

Although I've always had positive experience with the workers that come to me through HWA, I have had terrible service and time delays across the board. I have also been disappointed by my amount of coverage.

6 months ago

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Tjuana

I needed to use the warranty for plumbing issues. They came out and I wasn't happy with the results. They ended up having to come out twice and I wasn't happy with the result.

7 months ago

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Benjamin

I haven't had to deal with customer service too much, but the texting has been good, the messages and how quick they are to reach out.

7 months ago

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Anonymous

They do not follow through. I had two things happen in the last year and both of them, one was my stove at a rental went out and it was over 2 weeks before I finally got it taken care of. They tell you one thing and deliver another.

7 months ago

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Mark

2 weeks to get a service tech out only to have him deem my 4 yr old washer is not repairable. Then when your company decides to give me a third of what a new one cost but I reluctantly accept only to find out I now have to wait 30 days to get a Egift card at the most expensive place I've found to get the replacement.

7 months ago

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Trudi

I am 82 years old. The temperature outside was below zero and my heat went out. It took 7 days for hwa to get someone out to fix it. It took them less than 3o minutes but I had no heat the entire week. Terrible customer service also! It will not let me delete the word amazing - should be amazingly bad!

7 months ago

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Anonymous

I've always been able to work with your personnel and usually when I called in a claim, it was resolved in a reasonable length of time.

7 months ago

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Jennifer

Helpful. We had a hot water heater fail and they contacted the plumber and had a replacement unit in a timely fashion.

7 months ago

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Jeffrey

They are very understanding, got the repair work lined up quickly, and it was done in a reasonable time!

8 months ago

Home Warranty of America Reviews