Home Warranty of America: Read 1,644 User Reviews From Real Homeowners

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Verified Customer

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Otis Fairfax, VA

Here’s another great Service of Home Warranty of America, has done for me my Garage Door Spring had broken and due to the heaviness of my double insulated door It would not open or be lifted up, contacted HWA, for service and they was able to get a service technician to my house the next day in order to get it open so I could get my car out of the garage and a week later due to the shipment of parts the technicians were able to repair it.

1 year ago

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Dick Sugar Land, TX

Home Warranty of America has been for me a reliable service. They have responded in a positive manner with each claim I have made. I do have to use their approved providers and have had one in particular that was not just bad but after coming to see the problem never showed up to do the work leaving me without use of my master bathroom for over 2 weeks. This I believe was an exception to the usual. Overall I’m extremely pleased.

1 year ago

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G M (Gracey) New Braunfels, TX

HWA was recommended by our Realtor and we got it. We purchased a 7 yrs. old home and it was the best decision we made we had some issues with our washer machine and our A/C we place the claim online super easy between 24-48 hrs. we received confirmation of service, they arrived on time very professional, diligent and issues corrected. We recommend it.

1 year ago

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Keith Georgetown

Everything went well Quick fast the best experience I had with a wanted company

4 months ago

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Michael

Month and a week later and two technicians I had to go buy a microwave on my own could not get anyone too call back are help done with this company .:(

4 months ago

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Sankarakailasam

Overall process from filing the claim to complete the work was easy and smooth.

4 months ago

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itsahardpassforme3

HWA sent a knowledgeable and experienced technician to my home.

4 months ago

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Jill

Great customer service! They responded quickly to the claim I filed.

4 months ago

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Nancy mayer

Claims process is horrible and an appointment was made for a phone call with mgmt team and they did not call at scheduled time called me 3 days later …still not resolved

5 months ago

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Albert Seawright

Technician was knowledgeable, polite and very neat in appearance.

5 months ago

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Brandy Valteau

My recent claims took to long to resolve. I had to call customer service multiple times.

5 months ago

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John

My daughter handled this transaction and she was completely satisfied.

5 months ago

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Terry Stough

The apt went great. The rep was prompt. Professional and fast. Thank you.

5 months ago

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Malloy

The lack of ease in filing a claim, the lack of getting back to us in a timely manner. And the tech refilled the leaking Freon, but not sure if the problem of why it was leaking was fixed.

6 months ago

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Tracy Price

Customer service has been rude and do not answer my questions adequately for my individual needs. There's a constant language barrier. Cannot get service on broken AC. Have been trying for over a month.

6 months ago

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Valorie

I felt like the company pushed me into the reimbursement option and then made it very frustrating to be reimbursed including denying my claim because they said I replaced the furnace which I did not and finally they only covered 41%of the cost and I have a diamond plan

9 months ago

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Hal

They refused to replace my dishwasher pump because the wheel on the tray was broken, so it's not covered. So I buy a new dishwasher, thanks to them. Now when our refrigerator needs to be replaced, it's been 3 weeks and still nothing in a poor company.

9 months ago

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Shannon

My claim was canceled, and the company didn’t even do what they were authorized to do. No one even reached out to talk to me about why I’ve been paying money for years and they didn’t cover my claim. I looked through my policy and it was not specifically listed, therefore,it should not have automatically been Closed

9 months ago

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Lenny New Orleans, LA

HWA is responsive but the companies they contract with are not the best. I could actually self insure / save the monthly cost and have things taking care of instead of going back and forth for 3 months without resolution.

9 months ago

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Shannon Barkley Lexington, IL

Although I've always had positive experience with the workers that come to me through HWA, I have had terrible service and time delays across the board. I have also been disappointed by my amount of coverage.

10 months ago

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Anonymous

They do not follow through. I had two things happen in the last year and both of them, one was my stove at a rental went out and it was over 2 weeks before I finally got it taken care of. They tell you one thing and deliver another.

10 months ago

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Benjamin

I haven't had to deal with customer service too much, but the texting has been good, the messages and how quick they are to reach out.

10 months ago

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Tjuana

I needed to use the warranty for plumbing issues. They came out and I wasn't happy with the results. They ended up having to come out twice and I wasn't happy with the result.

10 months ago

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Mark

2 weeks to get a service tech out only to have him deem my 4 yr old washer is not repairable. Then when your company decides to give me a third of what a new one cost but I reluctantly accept only to find out I now have to wait 30 days to get a Egift card at the most expensive place I've found to get the replacement.

10 months ago

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Trudi

I am 82 years old. The temperature outside was below zero and my heat went out. It took 7 days for hwa to get someone out to fix it. It took them less than 3o minutes but I had no heat the entire week. Terrible customer service also! It will not let me delete the word amazing - should be amazingly bad!

10 months ago

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Anonymous

I've always been able to work with your personnel and usually when I called in a claim, it was resolved in a reasonable length of time.

11 months ago

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Jennifer

Helpful. We had a hot water heater fail and they contacted the plumber and had a replacement unit in a timely fashion.

11 months ago

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Jeffrey

They are very understanding, got the repair work lined up quickly, and it was done in a reasonable time!

11 months ago

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Gerald

Wonderful customer service, always responded to my concerns and alleviates any problems immediately.

11 months ago

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Paul Silen Roswell, NM

The technician was prompt, professional, and competent. If in the future I need to file a similar claim, I hope to have him again.

11 months ago

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Darryl Shreveport, LA

Home Warranty of America service is very slow. They do not accept priority or emergency calls. I had a hot water heater that went out and it was out for more than a week. I ended up having to purchase my own hot water heater and have it installed myself I will not be renewing, my service with Home Warranty of America when it expires.

1 year ago

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Verified Customer

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Craig Davishoff Highland Park, IL

Good information was given. I have not had to file a claim for the warranty company to pay yet, but I have been satisfied with all my communications with them.

1 year ago

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William

They were quick to process a recent claim. Recently, I did have a warranty call. I called and they scheduled the provider and they came out and all was good.

1 year ago

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Patty South Holland, IL

The service was very good the monthly fees are a little high but I did appreciate that the service was good and done in a timely matter.

1 year ago

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John M Blanchard Kenner, LA

Home warranties are worth every penny. Offsetting potentially burdensome repair costs. HWA's contractors are good quality service people.

1 year ago

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Nancy Scott San Rafael, CA

It took 3 weeks for HWA to send a technician to look at my broken dryer. Unacceptable response time! The technician was very good and fixed the problem, after he finally arrived. HWA needs to provide faster customer service for its customers!

1 year ago

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Connor Dimick Peoria, IL

They unfortunately take a really long time to find a technician to make it out to your home. They make good on their word to only charge you for the $100 service fee, but you just have to be prepared to wait 7-10 days after your appliance or whatever breaks until it gets fixed if you go through them.

1 year ago

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Richard League City, TX

Service quality and timeliness continue to decline. I stopped one of my HWA policies because they just were too slow and unresponsive to use for a rental property. Also their water heater replacement procedures are somewhere between unethical and stealing.

1 year ago

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Verified Customer

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Theodore Wynne

My wife and I was not satisfied with the electricians sent to repair our light. They were unable to Fully able and troubleshoot the problem with the light switch. We ultimately contacted another electrician who was on time and repaired the light switch in 30 minutes. The electricians from “Doctors “ we fill is not competent nor reliable.. That is how we feel about the job being done, ok. It was not Amazing.

1 year ago

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Verified Customer

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Lisa

It was a very straightforward process. When I had trouble with my HVAC system, I called and got service set up right away.

1 year ago

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Deb Hartmann Slidell, LA

I reach a person everytime I call. They are quick to get an appointment set up for my issue. The service people they use have been great.

1 year ago

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Michael Reed

I had one experience that was good and one that was not. I had a stove/microwave combo and the microwave just quit and they couldn't get it fixed. So they paid me to get a new stove. They paid me the money to go get it myself, which I thought was great. Although, they made it in gift cards, which was kind of tough, but we made it work. But then when I had an air conditioner go out, they offered to pay for just a super tiny piece of it. And I'm actually in the air conditioning business and I wasn't able to really invoke the warranty the same way to try to utilize my own people or anybody. And I realized the price that they were giving me for that was not what I could get it for.

1 year ago Edited November 3, 2023

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Shelly Montgomery, TX

This home warranty policy is supposed to cover appliances in the home that break or fail. We've had two appliance repair companies make several trips to our home to figure out why the dishwasher leaks all over the floor during cycles, and no one has been able to figure it out. HWA refused to replace the machine. I'm now out $300 for service calls and the dishwasher still leaks. This is sub-standard service, far below what I expected. I will not be renewing the policy with this company, they don't stand behind their contract.

1 year ago

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John

They were trustworthy. It was easy to get through and talk to someone to set up an appointment to have somebody come in.

1 year ago

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Cerline

I will be renewing it again. They were consistent with checking back to make sure that the appointments were scheduled or to give me a way to cancel.

1 year ago

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Viswanath

1 year ago

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R

They're very quick to answer back. Just recently I needed someone to come and check out my air conditioning units and it was done within 24 hours.

1 year ago

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Verified Customer

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Baoke

I got a water leak and then they were able to help me get it stopped right away. Great customer service. They always answer my question right away.

1 year ago

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DB Royse City, TX

We have been a loyal customer of yours for more than 14 years and I have referred dozens of my real estate clients to ONLY HWA. Now, when I needed your services, I had to wait 3 weeks to get someone to service my hot water heater. Also, you increased your charges this month to make them double what they were a couple of years ago. I am going with another Home Warranty who is reliable and is fair in their pricing.

1 year ago

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John Benton

We just recently used our warranty for some electrical issues and they came out and fixed it within a week. I wish they had more providers.

1 year ago Edited October 12, 2023

Home Warranty of America Reviews