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Jon New Braunfels, TX

Their 24-48 hour window of establishing an appointment for a repair is useless in an emergency. They are quick to answer the phone at some off shore call center, but it could be days or weeks before a repair can be completed. They have yet to address a leak in our spa that was submitted 2 years ago. The repairmen have been good, but the timeline is not acceptable.

1 year ago

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Andrew Roswell, GA

Overall good value for the money, and the customer service has been good. Timely, effective repairs, and they do cover what they say they will cover.

1 year ago

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Dedrick Whipple Sr

The wait for a response from HWA and when I was informed it was at the last minute to the point of not really being able to speak with the technician concerning the appointment time.

1 year ago

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Rhonda Oklahoma City, OK

HWA does not have any form of urgency on their replacement process. They should re-evaluate their 30-day Lowes gift card process!! My primary refrigerator went out on 8/9/2023 and I'm still waiting on the gift card to replace. This process DOES NOT meet the needs of their customers!!! This has been a HUGE, COSTLY inconvenience!!!! I would NEVER recommend HWA to anyone!!!! My question would be, "Would their Leadership Team want to be without their primary kitchen refrigerator for 30+ days"?????? Extremely Disappointed in this process!!!

1 year ago

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K North Liberty, IA

No techs want to work for them because they don't pay them out. We had to have two different claims put in for the same repair because the won't pay the people doing the repairs and HOME WARRANTY won't give us our 100 dollars back from the first tech. It takes MONTHS for them to find someone because of said reasons. They gave us a great deal for the next 5 years but I regret it. Just Don't with them.

1 year ago

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Arthur

HWA is one of the worst companies I have dealt with. I have had 3 properties insured through HWA over the last couple of years, and it is reduced to 2 properties after the sale of 1 home. HWA goes out of their way to avoid paying for repairs like the recent problems with my HVAC. I had service companies come and claim certain components were leaking freon or were not operating correctly, and HWA kept cancelling my claim. I will be dropping HWA totally once the terms of the coverage end in a few months.

1 year ago

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Verified Customer

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Wendy Indianapolis, IN

The claim handling experience has definitely improved over the years I love that everything was done via email. No callls needed

1 year ago

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Verified Customer

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Edward

I had called to get some information and it was very explanatory and helpful. The service people that have come out generally do a really good job.

1 year ago

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Anonymous

Setting up the job and filing the claim takes a long time and since the ownership changed, it's gotten a lot worse. For example, I had a claim on my air conditioner and it took them 2 weeks to get somebody. Doesn't mean a whole heck of a lot when you pay for a service and you're waiting for a long time to get it. So that's very disappointing.

1 year ago

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N.

They were prompt in getting the repair person, and the repair person was prompt and worked with me on times that I could be at my rental house.

1 year ago

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Matt

We had to use our warranty when our dishwasher went out and it took almost a month for them to get someone out to look at it. Once they had someone out, it was found that it was unrepairable and they gave us $250 which didn't even cover the installation for a new dishwasher. We still had to buy a new dishwasher.

1 year ago

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Michael

The people that are actually doing the service are pretty good, but as far as Home Warranty goes, they've raised the the copay and the service from the company's gone way down.

1 year ago

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Richard

I just recently used the warranty for a air conditioning repair. The problem was they sent me a contract saying how much it was going to cost and then called me back later to tell me that the cost was off by 3x the amount.

1 year ago

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Nate Connor Leander, TX

We are going on 19 days since we received a below market value offer to replace our dishwasher. We were offered a DIGITAL Lowes gift card and it’s been nearly 3 weeks and still have not received it via email. I could send a Lowes giftcard to anyone in less than 5 minutes, yet this company allows up to 25 days. Ridiculous!!! We are not happy about this process at all.

1 year ago Edited July 12, 2023

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Arton Lewis San Antonio, TX

Put in a service call for my ac and it is still not working they are telling me I have to pay $700 dollars out of pocket in order for them to order the parts.What is the reason for having it if I still have to pay out of pocket

1 year ago

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Valerie Collom

Our air conditioning unit went out and so I called, made a claim, and they contacted a contractor to come out and fix it. The contractor was having difficulty communicating with the company, the company was having difficulty communicating with the contractor, and they ended up using us as the go-between, and it took 3 months for us to actually get the repair. Finally, we ended up not going with them and hiring our own company to do the work, and Home Warranty of America reimbursed us.

1 year ago Edited January 10, 2024

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Gaby Hermes Austin, TX

My claim was closed before the issue was fixed. I called to get the claim reopened and was told I needed to open a new claim and pay another service call fee. I insisted on speaking with a supervisor and was told I would get a call in 24 hours. Very upsetting given my A/C wasn't working in 100° weather. Will not be renewing my policy given these practices.

1 year ago

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Janet Percy

I put in a claim on June 1st and I didn't get an appointment until June 23rd. I went without air conditioning in that time. As soon as this gets straightened out, I'm probably going to drop them.

1 year ago Edited January 10, 2024

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Thomas Albano

My last experience with home warranty was good. Had issues with garbage disposal. They sent someone out and it was replaced. The technician was exceptional

1 year ago

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Nancy Sherman, TX

Disappointed that they didn't follow-through with communications or directions on how to proceed for a claim. They told me to call for an appointment and pay the repairman, and I followed their process. Then I didn't hear from them again until I reached out. That's when they said I didn't follow their process (none was given except call and pay) so they were not going to reimburse us for our repair. Very disappointed, it obviously is set up to use their repairman and then not allow the claim.

1 year ago

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Verified Customer

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George

They attend to my needs in a timely fashion. I needed to use it for my stove top. My stove top went out. They sent out someone to fix that appliance.

1 year ago

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Verified Customer

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Catherine

It's a good plan to have. No homeowner should be without it. They were very pleasant on the phone and they delivered. They stand by their word.

1 year ago

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Dustie

Their customer support team seems to genuinely care. My A/C doesn't work and it is apparently because of my breaker box needing to be updated and the claim was denied so I'm extremely unhappy.

1 year ago

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Darryl

There's always issues with communicating, getting them to understand what is done or not done, sending the wrong vendor people that don't even serve our area, things like that. It's very annoying period.

1 year ago

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Candy

The website is horrible and people online don't know anything about what's going on. I needed to fix something on my microwave and it took almost a month to get it fixed and then the warranty returned with the part. Took another month.

1 year ago

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Heroel Cuervo Orlando, FL

When I called for the warranty I said that the only reason I wanted to pay the extra to include the pool was because I was told the lights usually start giving problems around the 5th year. My pool is 6 years. The guy said that I should be ok getting it. Guess what? After 3 + months in one of the lights is having issues: they denied my claim.

1 year ago

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Verified Customer

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Virginia Tallahassee, FL

this was my first claim - they received my request on aFfriday and had repair guy at the house the following Monday. so far so good

1 year ago

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Hayley Turner Waukegan, IL

I would never recommend Home Warranty of America. They are scammers and will take your money and refuse to help you. If you want to throw your money in a pit and burn it, use this company for your home warranty. Nothing will be save/secured/insured/protected. Their call centers are a joke, filled with people that can barely speak English. In fact, if you look up their phone numbers that they use, they show up on Robokill sites as spam. And, after talking to 3 or 4 representatives, I completely agree.

1 year ago Edited January 10, 2024

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Jodie Woodward Virginia Beach, VA

I had no issue with service for any claim in the 4 years I have been a member. Until it was my HVAC. I needed a part replaced, and the part was costly. I had to go through 5 vendors to finally get to one who would complete the job. Their complaint was, that they were not getting paid for previous jobs, so they dropped me quick. HWA at the time was bought by another company. Twice during my claim. The people answering the phone did not speak English very well. It was very difficult. My AC was broken for 8 months. When you pay $65 a month you expect better service.

1 year ago Edited November 27, 2023

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Alan Hausman Dallas, TX

Worth it BUT, 2/3 claims ˆ had to hire my own people. HWA was either VERY SLOW or claimed they could not respond at all due to backups. that is NOT what I should be getting.

1 year ago

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Melissa Inver Grove Heights, MN

We love the comfort of knowing our home is protected 24/7 and can make a claim day, night or weekend that will be responded to!

1 year ago

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Tanesha Bellwood, IL

It was easy to schedule and take care of, in this case. Maybe be management? I STRONGLY disliked the CONSTANT emails to leave feedback!!!! I don't need a reminder lol. I know I didn't.

1 year ago

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Bianca Smith And Chula Vista, CA

I needed a new water heater and also had a plumbing issue and within a day or two, a company had reached out to me through the warranty company.

1 year ago

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Verified Customer

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Jerome Florissant, MO

I had an air conditioner problem. Service was timely, a couple of days without no air conditioning, but it wasn't too bad.

1 year ago

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Joseph & April Lakewood, CA

They've always been quick to answer. By the time we put in the claim, there's a technician here within a day or two. Very quick service.

1 year ago

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William Pleasant Plains, IL

I needed to use them and I called and they wanted me to put $100 on my credit card before they'd even call anybody out or anything, and that's me was very negative because that's not what was in our contract.

1 year ago

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Chuck Bolingbrook, IL

Our furnace didn't work, so I called the warranty. They got to us within like 2 days, it was really fast. They've been nice.

1 year ago

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Juan Harvey, IL

They were rapid to respond to my needs. When we bought the house one of the appliance stove wasn't working, so we called and they repaired it.

1 year ago

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Laura Port Orange, FL

Our air conditioner condenser went out and we contacted them to get a new one. And they covered a majority of it. They got back to us pretty quick.

1 year ago

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Scott Radcliff, KY

I have not had a very positive experience with them. I even had one of their customer service representatives tell me that I was stupid and hung up on me. My furnace went out when it was about about 15 degrees outside. They refused to help me at first they told me that I had to go sign with some people to service myself and and then held my check for about 67 days after I paid the invoice and they had guaranteed 30 days. It was more than twice that.

1 year ago

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Dennis Mount Pleasant, SC

I put in a claim on my air conditioning unit and it hasn't been a good experience so far. It's about 10 days old already and I'm still not certain that they're going to repair it.

1 year ago

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Donna Abingdon, MD

I've actually used my warranty multiple times and every time I get service within a couple of days and there's never any difficulty at all.

1 year ago

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Sergio And Rosario Katy, TX

When I call, they're very efficient, professional and they send very professional and quite courteous people to do the work.

1 year ago

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Ross Powell Bartlesville, OK

They are usually very responsive to customer enquiries. I just went online, filed a claim and Issue was resolved in about 72 hours.

1 year ago

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Mark Broemmer San Antonio, TX

l have a covered refrigerator that needs parts for the lights to work but the recommended repair was declined because HWA says lights aren't necessary to have a properly operating refrigerator. I disagree!

1 year ago Edited January 10, 2024

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Ra Tay Springfield, IL

One star is still overrating HWA. They hide disqualifying repairs in different places of the terms of conditions. Their reputation is so bad in my area that technicians will not work with them leaving the customer either waiting and extended time for a repair or finding one through their reimbursement option. They stopped approving my claims after my refrigerator was diagnosed for replacement; and that only happened once I got BBB involved. They are so horrible they had to start up a different company called “Choice Home Warranty”. Do your research. BBB grades matter.

1 year ago Edited May 17, 2023

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Alejandro Rodriguez

What happens is that my A/C claim is not being solved yet,

2 months ago

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Christopher M Hawley

YOU ARE NOT TRANSPARENT WITH YOUR FEES. YOU DARN OUT LIE SO AS NOT TO HAVE TO COVER ITEMS.

2 months ago

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Raymond

The fact that they offer an online claim process when i log in with my details into their website has made it easy for me to submit claim for a repair or change of any appliance i like. This is one of the reason i like making use of this company.

4 months ago

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Glen Randles Darien, IL

Have had this company for several years and we’ll they always have some way to charge more. This time I had a problem and they came out like thay say and I paid the service fee. But not I get email that I need to pay anothe fee becouse the furance has a warranty and they have to do the paper work for it $100.00 The company that installed the furance was sent by HWA a year ago and now will not service it so when it need work I called HWA and now have to pay more to get it repaired.

10 months ago

Home Warranty of America Reviews