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Verified Customer

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Fatima Gordon Erlanger, KY

They get someone out fast to fix any issues I have. Longest wait for me has been 2 days.

6 months ago

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Verified Customer

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Lupine Digital Design

First time something broke, it surprisingly “wasn’t covered” according to the tech who came out. When I inquired about the coverage of the item on my claim, I received no response back.

6 months ago

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Verified Customer

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Michael Monteleone

Customer service doesn't know what they're doing misinformation from two different employees two different stories. The fact that you have to make an email appeal just to speak to your manager is just unprofessional

6 months ago

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Verified Customer

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Patrick Conroe, TX

I am still waiting for a repair person to fix my refrigerator. It has been over a week since I called in my problem. If "you are so slow in responding, you should delay sending out "last" chance survey requests.

6 months ago

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Verified Customer

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Andy

I used it a couple of weeks ago, I kept calling and calling, but they never followed up. They don't listen, and they don't read their notes.

7 months ago

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Verified Customer

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David

They're very prompt. I called they came out and fixed the situation. No problem.

7 months ago

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Verified Customer

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Terry

Hot water heater went out. I called them, they sent a repairman out, and then they replaced it.

7 months ago

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Verified Customer

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Richard Suffolk, VA

My experience was one of the worst of my life! Trying to get some one on the phone to talk about the problem and getting any problem solved was nearly impossible! Very frustrating and no one really seemed to care.

7 months ago

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Verified Customer

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Gonzalo

Your company gave me a new A/C unit. Also, your company helped me with my washing machine.

7 months ago

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Verified Customer

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Kristin

They were very prompt. Our ice maker was having issues, and they came right out and fixed it.

7 months ago

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Verified Customer

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Maria

It was pretty easy. I called, they told me what was gonna happen, and it happened.

7 months ago

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Verified Customer

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Kristine Prescott, AZ

The response is within reasonable time. The technicians were friendly and professional.

8 months ago

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Verified Customer

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Annette Montgomery, REALTOR, GRI, Wolf Real Estate College Station, TX

I'm frustrated because I'm trying to get a second service call for the same problem and there is no human to call. also, Trying to get an appointment in February, and the calendar doesn't go out that far.

8 months ago

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Verified Customer

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Lori Weir Upland, CA

Home warranty of America was quick to respond, but the company that was sent out was not very good, so that's why it's 3 stars

8 months ago

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Verified Customer

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Audrey Wichita, KS

They have always been quick and always approved my claims, so I appreciate that.

8 months ago

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Clarence Jackson Chicago, IL

We put in a couple of claims for 2023 and everything worked out well to our satisfaction.

8 months ago

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Verified Customer

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Robert Faison

So far so good , I haven’t had any issues getting the repairs I need in a timely manner

8 months ago

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Littley

I got feedback very quickly and service pretty quickly. It was just fast and friendly and everything went well.

9 months ago

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Verified Customer

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Skstewart Lakeland, FL

I love how no matter what i need I have an appointment within 24 hours. No problems with any services

9 months ago

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Barbara

They tried to get a solution. I needed a hot water tank and between the plumber and them, I wasn't pleased with the way the process went.

9 months ago

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Mary TX

Technician diagnosed our problem 8 days ago. He left the company before the information was relayed to HWA. I have contacted HWA multiple times now . I have also left multiple messages with H20 pool repair with no response. The leak in our pool pump worsens every day.

10 months ago

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Verified Customer

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Lauren Lineweber Lincoln, NE

The last two claims I’ve submitted through my warranty at HWA have been a nightmare. After following their protocol for submission of a claim, I’ve had to fight tooth and nail to get reimbursed or get the company that did the work, to get paid. The customer is always right motto apparently means nothing to this business.

10 months ago

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firstwatch man Pataskala, OH

Promptly assigned a contractor to do repairs. What's covered in clearly detailed in the contract they provide a copy.

10 months ago

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Verified Customer

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Kathy Hughey

The service and the time that was spent at my house. The rep was very professional and knowledgeable of his work.

10 months ago

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Thomas Deslatte Montgomery, TX

Service provider outrageously priced repair at over $800. Your maximum for this was $500. I could get the part and do it myself for less than $300 and you wouldn’t pay for the part. I would have to pay another $75 to get another bid. Total rip off.

10 months ago

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Verified Customer

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Suzanne

They couldn't provide services in my new state and when they did send someone out, that person did not fix the issue. I cannot get a hold of that person. When I called customer service to ask for it to be reassigned to a different provider, they just sent it back to the same person who I cannot get a hold of.

10 months ago

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Verified Customer

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Vivian

They always answer when I call. They find the best contractors and everything is covered as promised.

10 months ago

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Rachel Royer Meridian, ID

I like the peace of mind knowing I can get quick service at a reliable rate. Their vendors have been excellent in our experience.

10 months ago

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Verified Customer

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Robert

I continue to use my home warranty based on past history and quality of service and responsiveness.

11 months ago

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Rick Zamora

They are right on top of everything very quick to everything and they were out the very next day. Amazing.

11 months ago

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Micheal Green Mobile, AL

The service was good and easy to use the customer service operator was very helpful and everything went smoothly.

11 months ago

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John Franke TX

The time it takes to get something fixed is terribly long. Our most recent experience with a broken hot water heater was 3 weeks from when I called, to when it was finally replaced.

11 months ago

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Verified Customer

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Teresa Hermitage, TN

Our technician was awesome. He took care of business and explained everything to us. Our cook stove is working perfect.

11 months ago

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Amy Atlanta, GA

The first tech I was sent had no clue what he was doing and literally didn’t speak to me when he came into my house. Plus I had to wait a long time to be assigned a tech so it was frustrating to have to request another. My air conditioner was out for approx a month before you guys sent anyone that could actually fix it.

11 months ago

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Verified Customer

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Jaesa McLin

It was great at first but now the service companies are just garbage. It seems like the good people don't want to use HWA so now we end up with crooks who take the service call fee and never come back to fix the issue

11 months ago Edited October 4, 2023

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Verified Customer

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Margaret

I liked the ease of scheduling the service and the promptness of the response. Everything was done properly.

11 months ago

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Chris Straughn Cibolo, TX

I would LOVE to be able to give them 0 stars. I've been paying for "well pump coverage" for over 2 years now. I had a well issue and put a claim in on 2/17/24. They emailed me on 2/19 that I'd have to find my own plumber because they couldn't find one. I got on Yelp and had a plumber booked in under 3 minutes. Plumber found that the pump check valve had failed, and that the pump itself had failed as well. They gave me a quote for replacement, and this home warranty company rejected the entire claim. Not just a replacement, but the diagnosis and it is repair fee as well. I appealed the denial and the case manager sent me a calendar invite for three days later. Never mind my homes of that water. I then called her this morning and immediately getting on the phone. She basically told me that there's nothing I can say or do that would get them to change their mind. She told me that I was supposed to have done maintenance on my check valve (which is hard plumbed into the pump and cannot be accessed or removed) and that that caused the pump failure. I asked her if I'm paying for well pump service, and that doesn't include the replacement of well pump, what is covered by the service. She had no good answer. And then asked to whom I should speak about getting a refund for this. She told me that no refund is possible because I already used the service. She further informed me that there was nobody else, not a boss, supervisor, or anyone else, whom I can speak to about this issue.

6 months ago

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Fran Xu Cypress, CA

I had extreme bad experiences with HWA. Their customer services are trained same way only about their internal process, but their process is not customer service oriented, and not help to solve anything. It's my first year using HWA and I had two issues. 1. I couldn't file a claim for electrical system although it has been covered in my contract. The reason given to me is that "HWA internal work order system has some glitch, and there is no way to work around to set the claim. " They also mentioned this issue is not only to me but for many other customers as well. The only thing I can do is wait. Resolution manager usually told me please wait till end of today, and even they say they were going to call me, there was no call, certainly no fixing or progress. When I called next day, I got the same answer - our internal system has glitch, please wait until it to be fixed. In terms when / who to fix it, there is no answer. Resolution department has no alternative way to set the order and keep the process start, even though they say they understand the situation how messy a home would be without electricity. Each time the phone call been picked up by different people, so you have to re-tell the same information and also been asked to hold and then told the same message (basically, please wait). It wastes a lot of time repeating my request with different customer representatives, but not a single representative or resolution manager can really help anything. I couldn't understand why there is no alternative to make the claim, and they always put their process as an excuse and believe it has the higher priority than serving customer. 2. My fridge stopped working. In their standard procedure it took 48 hours to assign a technician company, and technician company booked an onsite inspection one week later. After that, it took another 48 hours for technician to upload the diagnose report. Surprisingly, the report saying they refuse to repair (probably missing part? I cannot see the diagnose report through online portal, only HWA people can see). Customer service said a new technician will be assigned, but with no timeline, no different level vs the first one, so not sure what will be the diagnose report coming up. Then the re-assign normally takes another 48 hours, booking may take longer days, and nobody would tell you whether the issue can be fixed or not. Overall, I feel HWA doesn't care whether your equipment can be fixed or not. There is no way to accelerate, there is no assurance to fix anything. They do have people to answer your call, but they cannot help you. I was asking an alternative solution to have a technician to fix the issue first and then reimbursed from HWA since your internal work order system caused the issue, the answer is No. My experience with HWA is that they say their insurance cover most of home items, but they just won't fix them, or it will take very long process until you give up and spend your own money to fix. The timing and energy you put on dealing with HWA is costly. Two issues still exist, and I have no idea when they can be fixed.

8 months ago

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Cheri Walker Colorado Springs, CO

Home Warranty of America is quick to respond to submitted claims to ensure the issue is taken care of in a timely manner.

11 months ago

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Ralph Van Dyke Idaho Falls, ID

This last claim was my worst experience with HWA. Lack of communication and technicians didn’t want to work with them. I felt I had no choice but to call Courtney to light a fire under someone.

11 months ago

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Annetra Kings Mountain, NC

My air conditioner was not working properly! Hwa replaced the unit within weeks! Great service ! Professional! And Great price !!

1 year ago

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Dion

Every time I submit a claim, they denied it. Even though other companies that are similar to them process the claim without any issues. My dishwasher and my ice maker from my refrigerator within the past two weeks they denied both claims for the exact same reasons. Within minutes of receiving the invoice work repair order from the service technician stating abuse when I wasn't even living in the house, things broke and just sat there as I had the house on the market to sell.

1 year ago

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Bishnu

So one of so one of my A/C units it's not working properly so I requested a claim and I just keep calling and they tell that someone will come and there are like 2 vendors which I was allocated and they rejected offer. They told they are not being paid by Home Warranty of insurance, so they are discontinued.

1 year ago

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Gina

I've had used my warranty several times. My A/C broke a few weeks ago or about a month ago. They sent someone out here. The company they sent out here was very low rated company and unprofessional. They didn't come at the time frame they said they're going to come. They wanted me to pay an extra $600 for the repair and I just didn't feel like that was right if I'm paying home warranty insurance, why do I have to come up with any extra money? I'm just not happy with their service and I'm looking for another company

1 year ago

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Catha Baton Rouge, LA

Prompt service from time the service request was made till the technician arrival.Chris was professional and finished the work in a timely manner.

1 year ago Edited January 10, 2024

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Ruben

I called them to get a person to come out and then they sent me an e-mail saying the person would be out and then the person ever came and I called the person and they were like no one ever contacted us or made an appointment with us to come to your house. Then I called home warranty again and told them this and they're like "oh, we'll call the technician and we'll make a new appointment." And I never heard back from them again and that was like 3 weeks ago, so I still not had a technician coming to my house.

1 year ago

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Lyle Smithers Stone Mountain, GA

I do not like how you changed Vendor selection. I liked it when I could request Vendors that we have worked with in past years. Some Vendors that you are currently using do not impress me

1 year ago

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Silvia

the service is very good and easy. I've used it three times now. One for my refrigerator, the ice maker wasn't working. The second one was the clothes dryer wasn't working either. And now the third time was for a leak. The third time was the one that I was not completely satisfied and it's not because of the service, it's because they were charging me for two visits when it should have been only one. So I'm paying two times for the $75 deductible service when it should have been only one.

1 year ago Edited September 13, 2023

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Lynnette Minnick Powder Springs, GA

I would not recommend HWA. They do not have a lot of companies in their pool. When I submitted a request for my AC to be fixed I would call on Monday and my appointment would always be on Friday. They fixed one problem but it was always making a loud noise and that problem was never fixed. In the he end they did not fix my AC issue. I had to get it fixed out of my own pocket. I will be leaving HWA at the end of the month.

1 year ago

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Jon New Braunfels, TX

Their 24-48 hour window of establishing an appointment for a repair is useless in an emergency. They are quick to answer the phone at some off shore call center, but it could be days or weeks before a repair can be completed. They have yet to address a leak in our spa that was submitted 2 years ago. The repairmen have been good, but the timeline is not acceptable.

1 year ago

Home Warranty of America Reviews