Home Warranty of America: Read 1,635 User Reviews From Real Homeowners

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Verified Customer

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Alvaro

Great and fast service. They even respond to claims on holidays

3 months ago

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Maria

Easy process to file a claim and have technician arrive to complete service.

3 months ago

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Kaitlyn Hutchings

Quick turnaround, price of the home warranty and the number of items covered by the policy

4 months ago

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Elvira Mancuso

Took over two weeks for someone to come out to check my air in the hot summer. Sears was horrible. Then ABC was sent and did a great, quick job

4 months ago

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April Brasfield

Quick appointments, professional service techs. would improve customer service and follow up service calls

4 months ago

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Jimmy

They are not staying on top of their claims to see if it's been fixed I've been having a first claim for 3 months and has not gotten fixed yet

5 months ago

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Grace Schleicher

I had to call back three days later to when HWA was going to get a service tech to our house, like we had been forgotten!

5 months ago

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Melissa Orosco

The locksmith was friendly and on time. Great service. I am loving my home warranty so far.

5 months ago

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Christogonus

I like speedily HWA responds to claims, but what i did't like is how one of your service advisors handle the work

5 months ago

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Carlos Nunes

So far, very satisfied with HWA. Fast and great technicians working with the insurance company!

5 months ago

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Virginia

It's been a nightmare with trying to get things fixed. The communication is absolutely horrible. I'm still waiting on getting my pool fixed along with getting my microwave replaced.

5 months ago

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Verified Customer

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Scott Royal

No help at all . My hot water heater was free from home depot and yall want to charge me 550. I went and got it myself and put it in with a 6 year warranty. So not happy with HWA will not renew my subscription

5 months ago

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Marco Minlletes

The company needs to realize when it’s an emergency and treat the claim as such. Also why not covering an issue with plumbing issue cause the issue needs to be fixed from pipeline on the roof.

5 months ago

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Ricardo

Customer support was lacking, with limited options and delays in response times. While some representatives were helpful, others were not. It took 5 days for a small repair on my water heater, leaving me without hot water. Overall, the experience was disappointing, especially considering my background in managing customer service teams.

6 months ago

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Deanna

I had an issue with my cooler tech was awesome. It did take a day and a half to get a technician but the one they sent was great very professional

6 months ago

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Brian Zloch

This was VERY disappointing. I have had HWA for 5 years without issue. Until now, my air conditioner went out on July 31st late afternoon and I contact them to get it repaired. Didn't hear from a HVAC until the next day. August the 1st. I was informed they are not coming till Monday August 5th around 3-4 pm. So I call the hvac company, it was Sears and YOU CAN NOT talk to a person at all. Then i call HWA. And told them to cancel that call and resubmitted to get a different company that can come sooner. The next one reopened same thing Monday the 5th between 6-8pm. So I called them them to see if they could come sooner and was told no because they are located in Lansing Il, and I was in Plainfield Il, and they had another Plainfield job scheduled for Monday the 5th. Because I was an hour away they put them together. So took matters in my own hand a called a Hvac company to come out on Friday the 2nd. They billed me $1100 and some change. So I contacted Hwa to request a reimbursement and was told this was not preapproved repair! I explained no one could come out until Monday the 5th late afternoon. And was told they can not reimburse me. I explained it is 97 degrees out we need air. Then I was told they do not provid emergency services! then I expanded 6 day is not considered EMGENY service. Then I request to speak to a hire up. Then was told me there isn't one. this went on for 15 minute. Until finely gave me a number that went back to company and had to asked to be transferred to someone then I got a voice mail and left a message to get called back by a F&^ken computer to schedule a phone appointment to speak to another person. I finely got the call and I was feed the same bullshit I got for the other customer service rep. on the phone. I have spent $550 -$650 ever year for 5 years and they could give 2 shits. Save your money and DO NOT USE THIS BOUGUS COMPANY!

4 months ago

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Wendy

First of all they disapproved my first claim because something broke right after I got the coverage. It's really out of my hand that that happened a week after my coverage started. Secondly, the way they set up the way you pay your service fee is very annoying. Especially when it's a rental property. I just spent over 2 hours. Being on hold at two different places and then being told there's nothing they can do. I don't live at the property and I don't want them to leave when they get there because there's no way for the owner to prepay Sears. This is really stupid.

4 months ago

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Jacob Navarro

HWA BROKE THEIR END OF THE CONTRACT! I filed a claim for a broken dishwasher multiple technicians came out and told me it’s beyond repair and HWA should replace it but they never did. They sent me 4 technicians in 4 months until they finally closed my claim because the last technician said he saw a cockroach (which wasn’t true) and that he couldn’t work on it. Apparently HWA ignored all the other reports of my broken dishwasher needing to be replaced but as soon as the last guy said he saw a roach. They closed my claim and denied my replacement because the contract states they wont take responsibility for insect infestation caused damages! The dishwasher was broken 4 months prior to that! Worst experience I’ve ever had dealing with their representatives. Took forever to get answers and then I get denied.

4 months ago

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Amanda Jensen

RUN!!!! I truly wish I could give 0 stars. This company has terrible customer service. The technicians that come to your house are often arriving in their persona unmarked vehicles , no verification of their credentials, and often upcharge so you end up paying the same out of pocket without a warranty. We recently had our water heater go out. It took 5 days until the technician assigned could replace it. We were charged $800 for a new water heater and “modifications “, not just the $100 service fee. HWA only paid for the water heater and labor. They didn’t cover the pipes connecting the same standard water heater, pan, and other small items. I spoke with customer service and a case manager who would only recite the policy to me. I should have just paid out of pocket, gotten it replaced day 1, and picked a trustworthy company who insures their work. This is only one bad experience we have had. Unfortunately, there have been multiple other similar incidents. It is NOT worth the money! Do not buy into this home warranty company!

5 months ago

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Verified Customer

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Richard

Quick response to recent problem with our garbage disposal. Professional, polite service technician who solved our problem.

9 months ago

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Sandra

We started out on Monday, and by Friday they had it repaired. They had to replace a part and suddenly they had it all done. I was pleased with it.

9 months ago

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Anonymous

It's been over 6 days, and we still do not have a technician out at our house. They are not able to locate a vendor or a technician that can come to our home. So we have offered the name of a company that's out of network with the name, the phone number, and the name of the technician and Home Warranty has declined. So we still do not have a technician at our house after 6 days. They say that the current policy only allows you to use one out-of-network vendor every 12 months. We've already done that once, but yet they still cannot provide us with a vendor after 6 days.

9 months ago

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Verified Customer

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Claire

We didn't have any hot water, and it was our water heater with an electric water heater but they were really easy to work with.

9 months ago

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Christine

I used it to repair my refrigerator, and the guy was very good, but I don't like having no phone number to call. I have to do everything online.

9 months ago

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Anonymous

The gentleman I talked to was very nice and very helpful. The water pipe was leaking from the A/C and the contractor fixed it.

10 months ago

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Anonymous

I have two properties and I have had four claims in the last two months. One of them I'm not happy with because they kept canceling it, and it took a month to get the issue addressed. The other three, I'm okay.

10 months ago

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Verified Customer

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Annette

They get the job done in a timely manner. Not too long ago, my furnace was down when we had a real bad cold spell, and they were out the next morning.

10 months ago

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Todd

A lot of the customer service reps are hard to understand because they don't speak good English, so it's kind of difficult to communicate with customer service reps sometimes during the process.

10 months ago

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Kari

My boiler/furnace stopped working and they came out to fix it. They were very helpful and quick and answered my questions as fast as they could.

10 months ago

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James

Every time I use it, they always provided service for me. I've been with them for the last 8 years and I've always enjoyed the experience.

10 months ago

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Verified Customer

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Joseph

I had no heat. When the temperature here was zero, I waited 4 days for somebody to get back to me, and I had no heat in my house and we're in our late 60s. And I just moved here 3 months ago, so I bought a house but now was in this repair and waiting 4 days was unacceptable. Then when the person came, they had to leave and evaluate the situation. So I was still without heat. My warranty will be up in July and I would never recommend it. I'm telling the realtors to not use it either, it's not a perk, and it doesn't help the new homeowner at all.

10 months ago

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Verified Customer

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Lawrencia Doe Hamilton, OH

Recently I was scamned by HWA. They made me pay a double deductible by splitting into two one claim without talking to me first. I made an e l ectrical claim and after the technician told them the cost involved, they decided to split the claim into 2 to force me to pay 2 separate deductible in irder for me to pay 2/3 of the total cost. Too bad.

10 months ago

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Ralph

My furnace went out, and that same day, they had a technician at my house fixing it. They were fast, friendly and got the job done pretty quickly.

10 months ago

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Guadalupe

It was an electrical problem and they got a quick response. The worker was very knowledgeable as he did his job quickly and correctly.

10 months ago

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Roberto

I have to call them every time. And I have had a problem for more than a month, and they haven't solved it yet. It's been more than a month that I'm having issues with an apparatus on my house that they were supposed to fix or replace.

11 months ago

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Brian

The company is split up into two different offices. Therefore, when you're talking to someone, you may not be talking to someone who has all the information and the decision making power.

11 months ago

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Ekaterine

Overall, I'm really happy. They were on time and they always asked about my concerns. And they made decisions really quick.

11 months ago

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Megan Anna, TX

terrible. they schedule appointments that is not consistent with the appointments that the 3rd party service provider had scheduled (multiple times). Appointments then get cancelled without me knowing about it and have to reschedule all over again. They also wont get me a technician for several days after an incident has occurred (on multiple claims) The level of communication just really sucks

11 months ago

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Verified Customer

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Paul Silen Roswell, NM

The technician was prompt, professional, and competent. If in the future I need to file a similar claim, I hope to have him again.

11 months ago

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Darryl Shreveport, LA

Home Warranty of America service is very slow. They do not accept priority or emergency calls. I had a hot water heater that went out and it was out for more than a week. I ended up having to purchase my own hot water heater and have it installed myself I will not be renewing, my service with Home Warranty of America when it expires.

11 months ago

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Verified Customer

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Lorena

I had to pay $300 to get furnace fixed negate a home Warranty didn't cover

1 month ago

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Anonymously

I found the service a bit challenging to access initially, but once connected, the technician was prompt and resolved my air conditioner issue efficiently. However, my experience with the plumbing service was terrible; the technician was unqualified and unhelpful, leading to further complications. Overall, mixed feelings about the services provided.

2 months ago

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Verified Customer

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Maggie Walker Matteson, IL

I had a frustrating experience trying to get help online, as I couldn't reach anyone when I had questions. However, I recently used the service again and was pleased with the quick response and resolution of my issue. Overall, my latest experience was positive despite the earlier challenges.

2 months ago

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Anonymously

Customer support was slow, but the technician who eventually arrived was knowledgeable. Recently, I experienced issues with my oven and a major AC breakdown that took weeks to resolve during the heat. Overall, the service could improve in responsiveness, especially in urgent situations.

2 months ago

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John

I had a frustrating experience with my warranty services. I was without air conditioning for an unreasonable time, and my service charges increased significantly. The first technician was unreliable, but the second one was excellent and resolved my issue quickly. Overall, I'm disappointed with the service and the lack of support.

2 months ago

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Kala

I've had mixed experiences with my home warranty. Initially, communication was poor, and I faced delays with repairs, which left me frustrated. However, my recent interactions were much better, with quick responses and efficient service. It's a hit or miss, but when they get it right, it's impressive.

2 months ago

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Ardecteria

I started a claim and was having an issue with the repair company that was sent to my home. It took several complaints before my daughter had to take over the situation to get anyone to hear my concerns and assist me. I am 8 days shy of a month since I started my claim with no resolution. I am hoping the new repair company provides better service and actually communicates and completes my repair.

5 months ago

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Kent Flint, TX

Contacting HWA to request and arrange the policy-covered repair in my case ended up nessitating both online and telephone means. It was more difficult and more time-consuming than I could have imagined. (The actual repair person used was excellent. BUT... the HWA administration process required to get to that point was frustrating!)

1 year ago Edited December 11, 2023

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Verified Customer

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Beverly Oswego, IL

Recently had a kitchen faucet problem. It needed a hose replacement. Couldn't find the part. Paid $100 for the service call and another $100 to install a new faucet and another $180 for a new faucet. I thought if the part is unavailable then the insurance would install a new faucet at no extra cost. I believe all those costs were not necessary. What good is having insurance???

1 year ago

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Maureen Douglas

The gentlemen that came to the house were excellent, knowledgeable knew exactly what was wrong with the furnace, Ordered the parts and quickly put them in, loved it.

1 year ago

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