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Verified Customer

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Gerald

Wonderful customer service, always responded to my concerns and alleviates any problems immediately.

8 months ago

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Laura

This claim was super fast - they assigned a garage door repairman to assess the problem, and when he said it needed to be replaced, it was immediately approved. Not all claims have been this easy, but this one was awesome!

5 months ago

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Verified Customer

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Craig Davishoff Highland Park, IL

Good information was given. I have not had to file a claim for the warranty company to pay yet, but I have been satisfied with all my communications with them.

9 months ago

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Verified Customer

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William

They were quick to process a recent claim. Recently, I did have a warranty call. I called and they scheduled the provider and they came out and all was good.

9 months ago

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Verified Customer

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Patty South Holland, IL

The service was very good the monthly fees are a little high but I did appreciate that the service was good and done in a timely matter.

9 months ago

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Verified Customer

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John M Blanchard Kenner, LA

Home warranties are worth every penny. Offsetting potentially burdensome repair costs. HWA's contractors are good quality service people.

10 months ago

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Verified Customer

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Nancy Scott San Rafael, CA

It took 3 weeks for HWA to send a technician to look at my broken dryer. Unacceptable response time! The technician was very good and fixed the problem, after he finally arrived. HWA needs to provide faster customer service for its customers!

10 months ago

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Verified Customer

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Connor Dimick Peoria, IL

They unfortunately take a really long time to find a technician to make it out to your home. They make good on their word to only charge you for the $100 service fee, but you just have to be prepared to wait 7-10 days after your appliance or whatever breaks until it gets fixed if you go through them.

10 months ago

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Verified Customer

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Richard League City, TX

Service quality and timeliness continue to decline. I stopped one of my HWA policies because they just were too slow and unresponsive to use for a rental property. Also their water heater replacement procedures are somewhere between unethical and stealing.

10 months ago

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Verified Customer

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Theodore Wynne

My wife and I was not satisfied with the electricians sent to repair our light. They were unable to Fully able and troubleshoot the problem with the light switch. We ultimately contacted another electrician who was on time and repaired the light switch in 30 minutes. The electricians from “Doctors “ we fill is not competent nor reliable.. That is how we feel about the job being done, ok. It was not Amazing.

10 months ago

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Verified Customer

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Lisa

It was a very straightforward process. When I had trouble with my HVAC system, I called and got service set up right away.

10 months ago

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Verified Customer

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Deb Hartmann Slidell, LA

I reach a person everytime I call. They are quick to get an appointment set up for my issue. The service people they use have been great.

10 months ago

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Michael Reed

I had one experience that was good and one that was not. I had a stove/microwave combo and the microwave just quit and they couldn't get it fixed. So they paid me to get a new stove. They paid me the money to go get it myself, which I thought was great. Although, they made it in gift cards, which was kind of tough, but we made it work. But then when I had an air conditioner go out, they offered to pay for just a super tiny piece of it. And I'm actually in the air conditioning business and I wasn't able to really invoke the warranty the same way to try to utilize my own people or anybody. And I realized the price that they were giving me for that was not what I could get it for.

10 months ago Edited November 3, 2023

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Verified Customer

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Shelly Montgomery, TX

This home warranty policy is supposed to cover appliances in the home that break or fail. We've had two appliance repair companies make several trips to our home to figure out why the dishwasher leaks all over the floor during cycles, and no one has been able to figure it out. HWA refused to replace the machine. I'm now out $300 for service calls and the dishwasher still leaks. This is sub-standard service, far below what I expected. I will not be renewing the policy with this company, they don't stand behind their contract.

10 months ago

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Verified Customer

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John

They were trustworthy. It was easy to get through and talk to someone to set up an appointment to have somebody come in.

10 months ago

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Verified Customer

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Cerline

I will be renewing it again. They were consistent with checking back to make sure that the appointments were scheduled or to give me a way to cancel.

10 months ago

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Verified Customer

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Viswanath

10 months ago

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Verified Customer

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R

They're very quick to answer back. Just recently I needed someone to come and check out my air conditioning units and it was done within 24 hours.

11 months ago

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Verified Customer

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Baoke

I got a water leak and then they were able to help me get it stopped right away. Great customer service. They always answer my question right away.

11 months ago

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DB Royse City, TX

We have been a loyal customer of yours for more than 14 years and I have referred dozens of my real estate clients to ONLY HWA. Now, when I needed your services, I had to wait 3 weeks to get someone to service my hot water heater. Also, you increased your charges this month to make them double what they were a couple of years ago. I am going with another Home Warranty who is reliable and is fair in their pricing.

11 months ago

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John Benton

We just recently used our warranty for some electrical issues and they came out and fixed it within a week. I wish they had more providers.

11 months ago Edited October 12, 2023

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Tony Genova Houston, TX

I have filed 5 claims for the same issue. Three times the contractor did not show up. One time the contractor only worked on septic tanks and my current claim is being disputed. I need my plumbing lines unclogged. They need to be water jetted and have them inspected via camera that can all be done through the house clean out. You are trying to say that you don't cover anything if they have to use the roof vents to do this work. I have had this done before and it was done through the main clean out on the house.

11 months ago

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Verified Customer

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Rick Zamora Mountain Home, ID

Always quick to respond it had somebody out the next day. It was amazing. Service was on time and paid for and great service.

11 months ago

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Verified Customer

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Chet Shermer Dallas, TX

We have been customers for 6 years and have had a great experience with claims. They use good companies for their work. Highly recommend.

11 months ago

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Verified Customer

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Wolf Laredo, TX

I was satisfied that the HVAC technician finally showed up and was able to get my 23 year old AC compressor to limp along for a little longer. It is holding up, for now.

11 months ago

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Verified Customer

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Sandra Combs Temple, TX

Not happy because I have the top plan with you and I’m still without my AC for going on 3weeks here in Texas. I have had 2 different people come out and give two different diagnosis the last one said it was because my coil evaporator was dirty and they said that’s normal maintenance and refused to send anyone else out to verify what the problem is until I pay to have the coil cleaned. So I will definitely not be keeping this company as my home warranty company. Why have the best plan when you’re still not being treated as such.

11 months ago

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Victoria LoRusso

Still waiting for dishwasher part to come in

1 month ago

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Rosalee Cabrera Sacramento, CA

I was disappointed with the the length of time it took to have intervention from a plumber. Our appointments set up by the warranty company were changed twice. Our plumbing issues got worse. We had no functioning bathroom for about 5-6 days. The plumber that came out could not do the work needed, so we were desperate and hired someone on our own. We had to also get restoration services since there was damage to dry wall, carpets and flooring. Nit happy at all!!

8 months ago

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Verified Customer

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Gretchen

They took care of an issue promptly. The plumber that came to the house was not prepared and did not complete the project. They made it right and allowed me to hire my own plumber to complete the task and reimburse me for the process.

11 months ago

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Danielle Sims Greenville, SC

I give them 3 stars because they have honored replacing my microwave. However, they are stating it is going to take a month for them to send the E gift card. A whole month to email it to me so at this point going on 2 months without a microwave.

1 year ago

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Verified Customer

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Carrie

I've had a couple of incidents and it's been handled pretty quickly so. My hot water heater went out and so we made a call and it was replaced within a week.

1 year ago

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Cynthia

It's the vendors that to me take too long to get back to you. I had a plumber come out and he put in a part but it did not fix the problem. So I had to call and they sent somebody else out, but they fixed it right away with the easy fix.

1 year ago

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Verified Customer

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Stanley

Every time that I had a bad experience with them, it was bad until I finally got in contact with customer service, and then at that point, something finally got done. One instance, my kitchen sink was blocked up. And it took them nine days before they got a technician out here to repair it. Every technician that they've ever sent to our house to do a repair has always been excellent. The technician provided us with excellent service but my problem with Home Warranty is finding the technician to come to do the work. They take far too long. The customer service was excellent, but everything prior to that was a disaster.

1 year ago

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Verified Customer

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Aaron

I had an issue that was handled properly. My garage door opener broke and I called Home Warranty of America and they sent somebody out in a few days and paid for the repairs.

1 year ago

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Verified Customer

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Stephen

The people are very nice, but they're only they're limited to what they could do on a script. They're not very helpful. They're nice people, but there's only so much they can do. On a couple of occasions, everything went fairly smoothly. But each and every time they're looking for the cheapest way out, and can't find people that will come out and service whatever the system is you're having issues with because most of the tradespeople in our area won't deal with them because they're just very difficult to deal with. I have had a couple of occasions where something was not repairable and they immediately cut me a check for what the policy allowed on the product even though it wasn't enough to fix the problem. But I understood that.

1 year ago

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Verified Customer

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Clay

We have been using them for years and in the past we've always had great service. It has taken a very long process to work on our air conditioning. It's to replace the coil on our air conditioning and we have been dealing with this since July.

1 year ago

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James

this latest incident we, our water heater went out they had to replace it and it took us 12 days to get another water heater. That's a long time to go with that hot water. The problem with them is they are just too slow. If I get to just call somebody else, you know, on my own, probably could have got it put in, within a day or so. I didn't see much customer support.

1 year ago

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Connie

Most of the time it's very difficult for me to understand the person that I'm talking to. It's very difficult to get plumbing work done through home warranty. I have heard from one of the plumbers that it's because they are difficult to work with.

1 year ago

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Verified Customer

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Jacque

Their technicians always came on time. My water heater died and it's up in the attic and they were able to replace it very easily. I was satisfied with the work.

1 year ago

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Anonymous

They've been very helpful, but the outcome was not positive at all. Our air conditioner is 25 years old. It was leaking Freon and when the technician came out from the company to look at it, he reported that we had damaged it. Therefore, they would not cover the replacement. I think they ducked out on their responsibility when it came to the air conditioner, they used "you cannot disprove a negative." I can prove I didn't damage our air conditioner and yet that's what they said there was no going back, nothing. So we had to pay $5000 to have it replaced.

1 year ago

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Verified Customer

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Anthony

Would have preferred zero stars. On a A/C problem in July, HWA was unable to provide a technician after 10 days. I called my local AC tech, who provided a diagnosis the same day. HWA had multiple questions for my tech. After 3 days my technician gave up and said he would not/could not work with HWA. Biggest issue was HWA wanted to use a refurbished part, for an expensive time consuming repair. My technician was very strongly opposed to this idea. Had to call a second tech. He was in agreement not to use the refurbished part. Also indicated it was his opinion that no one in the Charleston area would use a refurbished part for this repair, consistent with the original opinion. From discussions with neighbors, my experience with HWA was consistent with other warranty providers.

1 year ago

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Richard Chicago, IL

This was my best experience with HWA. In the past, the vendors were not always reliable. The vendor this time was incredible - timely, professional, and thorough.

1 year ago

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Rachel Weeks

Majority of contractors did sub-par work and work done needed to be re-done by an outside party. Multiple issues that I opened tickets for couldn't be fixed in one visit, despite being told that issue was "fixed" only to find out a week or month later, that was not the case. Issues that should've been simple fixes, required numerous visits to rectify and ultimately ended up in me paying an outside contractor to fix the issue rather than deal with the inept technicians that would be dispatched. Dealing with your customer service is an absolute joke. Any time I had to deal with someone live, it was a total nightmare. Would NEVER recommend this company to anyone. Ultimately, dealing with you did nothing but cost me a lot of extra money, cause more issues and leave me feeling beyond frustrated and annoyed. Overall your service didn't save me any time and was the biggest waste of money. I would never recommend your company or services to anyone.

1 year ago

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Jeff Gement Plano, TX

Utter fail. The first time I had a claim, it was for a washing machine. The service company said that it couldn't be repaired and had to be replaced. Easy, right? NOPE. HWA won't replace the machine, or handle any of the logistics of dealing with it, which is what I wanted to avoid by paying a lot of money for a warranty - the actual dealing with it. It's a function of time. I expect them to save me time, and it has been the exact opposite. I got a "buy-out" offer of $323 to replace the machine. The problem: the least-expensive machine I could find, even with a Labor Day sale on across Best Buy, Home Depot and Lowe's was just under $400. Then, there is the "required" hoses add-on for $39.99, plus install and delivery for $59.99, plus haul-away of the old appliance for $59.98, plus sales tax - all over $600. I escalated the buy-out amount after spending a lot of time (that I didn't have) evaluating options that HWA should have been doing and sending them my data. They said that for the capacity machine I had, that was all they could offer - the $323, despite all the quotes I sent to them. I asked what make/model they found for that price, and was told that it was a "grid". I asked for the "grid" to find out where they think I can get a washing machine for that price and was told it is a secret grid, and they're not obligated to, nor were they going to tell me what make/model that price was for. Oh, and this is new since I've had HWA for 12 years now, they no longer cover anything to do with installation, delivery, or haul-away of the broken machine - they used to handle all of this. I have wasted hours arguing with people and they simply do not care at all. Getting an HWA home warranty will cost you far more money in your time, and is a pain in the ass, to say the least. I'd have been better off not having one at all. Oh, and you can only get that buy-out on a Lowe's gift card - the place I least like to buy things. Wretched experience all around.

1 year ago

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Verified Customer

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Lester

My recent claim with HWA was not at all what I expected. I was very disappointed in the whole process. I was told to do what it took to get my problem solved. I took care of it out of my pocket which cost me 1900. $. Then everything from HWA changed, I was told to do everything else that resulted in my claim being reduced to 800.00. I am very disappointed and will not want to do any more business with this company.

1 year ago

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David Hobart, IN

This company used to be great at servicing their customers, I had been a customer for many years with essentially no problems. However this past year has been a joke. I had a plumbing issue and an air conditioner issue neither of which they could even find a service provider. They now have a program that allows the customer to select their own service provider and then would be reimbursed by HWA. Of course I had to use this since HWA could not locate a service provider in my area at all. How can you be a warranty company that has nobody willing to work for them?? To make a long story short HWA sets the requirements on the customer's service provider such that the customer's service provider cannot fulfill the HWA requirements. The customer then cannot be reimbursed because the service provider cannot fulfill the HWA requirements before the repair/replace takes place. The repair has to be finished so it goes forward then the fight with HWA takes place which the customer cannot win. Never sign up with this company!

1 year ago

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Cindy Denison, TX

Been a Customer for a while and HWA has a very easy reporting system and good customer service. We are very satisfied with what the policy covers at the price, its very reassuring.

1 year ago

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Ruth Panama City, 8

I should have never gone through HWA. It is a complete racket and waste of time. I first submitted my plumbing leak on 8/1. A plumber appointment was made for a Saturday between 10-4 and the plumber never showed up- calling the company was not helpful because no on answered the phones. The following Saturday a plumber actually did show up, filed a report and charged me a $75 service fee. After a few days a did not get any follow up so I called HWA for the first time- after multiple calls I finally insisted a manager call me back immediately and on 8/29 was told my warranty would not cover this because of a completely different issue found in my inspection report. Complete waste of time, energy and $75. I should have went with my gut and used an independent plumber.

1 year ago

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Steven Gretna, LA

I like that my AC is finally repaired to working order. I dislike that it took HWA over 4 weeks to resolve, took me many days off work to be present, and had to deal with three different service companies they sent before one was able to fix. And to later find out that some parts of the repair job was required to fix but not covered.

1 year ago

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John

I don't like not having an actual person to talk to. It's all automated, and I prefer human contact. Whenever I do file a claim, it's not very prompt. It's 2-3 weeks out before they get somebody out here just to look at the problem.

1 year ago

Home Warranty of America Reviews