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Anonymous

I use it mostly for my air conditioning repair but for some appliances like the water heater and dishwasher. The service is good but sometimes the contractors have no background. I wish they would streamline their relationship with their contractors and make them as reliable as First American Home because some of them aren't reliable.

5 years ago

Reply from First American Home Warranty

Hi, thank you for your feedback. We will definitely review this. Can you please provide us with your claim number so we can review this?

May. 29th, 2019

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Verified Customer

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Bailey

They are a very responsive company, and do a great job at finding someone to fix any issue that you may have. Customer service is very knowledgeable and are able to provide the best person for the job.

5 years ago

Reply from First American Home Warranty

Thank you for your review Bailey.

May. 29th, 2019

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Alex

Not everything in our house was covered under warranty, and so we have had some issues navigating that. But we've used the warranty multiple times for an issue with our dryer and I would say they're always there to take care of what's needed.

5 years ago

Reply from First American Home Warranty

Thank you Alex for providing us with your feedback. We appreciate it.

May. 29th, 2019

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Ian

Customer service was very friendly and easy to work with. When we had problems, they would send someone over and those people would always have a smile on their face. I was confident in their abilities.

5 years ago

Reply from First American Home Warranty

Thank you Ian for your review.

May. 29th, 2019

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Robert/Mary Lake Arrowhead, CA

I live in a rural area so sometimes it is hard to find someone to fix things in our house. First American Home Warranty found someone in a timely manner and was able to help us out. We intend to stick with this company.

5 years ago

Reply from First American Home Warranty

Hi Robert/Mary. Thank you for your review and for choosing First American as your home warranty provider.

May. 29th, 2019

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Pat Bakersfield, CA

Always very polite and are prompt with their responses. They are also very available. We can get a hold of them on the weekends. The technicians that are sent out don't leave a mess, and are very polite.

5 years ago

Reply from First American Home Warranty

Hi Pat. We appreciate your review and thank you for choosing First American.

May. 29th, 2019

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Fran Muzio

Hard to get through to speak to a human being Quality of contractors is spotty

2 months ago

Reply from First American Home Warranty

Fran, Thank you for being a valued customer and sharing this feedback with us. We look forward to being there for you, should you ever need us again.

Jul. 17th, 2024

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Scott Wolke

All of my claims have been approved so far

2 months ago

Reply from First American Home Warranty

Scott, Thank you for leaving us a five-star review!

Jul. 10th, 2024

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Jim

Excellent service with great service !!!

2 months ago

Reply from First American Home Warranty

Jim, Thank you for sharing your experience with us!

Jul. 12th, 2024

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James Atchison

Great service every time I call! They have responded in a timely manner.

3 months ago

Reply from First American Home Warranty

James, We appreciate you taking the time to share your review with us!

Jun. 21st, 2024

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Verified Customer

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DEBORAH Conway, AR

I would not have any other home warranty but, First American!!!! They expedite service as quickly as possible. I have lived in my home since 2003 I've been a single mom until 2009 when I remarried after 12 years. Now I am a widow since 2019 My husband and I owned a handyman remodeling company. If something needed to be repaired and he could fix it he would. However, in 2020 my Dishwasher, Hot water heater, Garbage disposal, washing machine, and central heat went out. My central heat was fixed but, everything else was replaced. Needless to say, I am still grieving the loss of my husband and in 2020 I was overwhelmed and found myself just crying out Lord what else can happen? I called First American and they said not to worry they would take care of everything. I live in a 3 bedroom 2 bath brick home in a quiet subdivision. Trust me when I say if you own a home I highly recommend First American home warranty. Yes, you pay for it monthly, and if you don't need anything fixed that's great, however, I would rather pay a monthly 62.50 than have to pay 1000. for a hot water heater plus labor for a plumber etc... Just remember if you have more than 1 refrigerator let them know so, it will be covered as well. Everything I have is covered under my warranty. Right down to ceiling fans and garage door opener.

1 year ago

Reply from First American Home Warranty

Deborah, Thank you for taking a moment to share your experience with us! We are very sorry to hear about the passing of your husband and are glad to know that we have been able to be there for you when you need it most. We know how many choices you have when deciding on a home warranty company, and we are glad you chose us.

Mar. 15th, 2023

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Laura Raymond Carson, CA

I have to admit that when it came time for us to renew our Home Warranty with First American, I wondered if it would be worth it. We had a small plumbing issue, a toilet that wouldn't stop running, and I couldn't figure out why. First American offers several ways to get in touch to request assistance, so I chose to contact them online. First American responded promptly and reassuringly, double checking first to make sure that it wasn't an emergency (it wasn't) before routing it to an appropriate vendor. The vendor was a little slow to get back to us, but once they did, they were a model of efficiency. My only complaint was that the scheduler/receptionist for the plumber was very abrupt, almost unfriendly, but she was efficient. The plumber who came out was very prompt as well as friendly, and willing to take the time to explain what exactly was wrong and what he was doing to fix it (the fill pump assembly was stuck open and needed replacing). He took the time to ask if there was anything else that needed fixing (not at that moment) since there was time left on the service call. It was a very positive experience, and well worth the money.

5 years ago

Reply from First American Home Warranty

Hello Laura. We appreciate your feedback on your experience with us. Thank you for choosing First American.

Apr. 16th, 2019

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Intilis Sayreville, NJ

I was quite nervous after reading all the negative reviews, but my experience was terrific!! I called FAHW on Thursday, and they set up an appointment for Monday 7am-12pm with a Sears technician. I got a call at 705am on Monday that my technician was on his way. Chris from Sears arrived at 715am. He immediately diagnosed the problem, and had the part on his truck. He was able to fix my washer in about 10 minutes! I was amazed that it was fixed so quickly and easily. I realize that I may just be one of the lucky ones, but I’m hoping FAHW is trying to improve their customer service because of all these bad reviews. Good job Chris and FAHW!

5 years ago

Reply from First American Home Warranty

Thank you Intilis for your review. We are glad to hear that Sears repaired your clothes washer. Thank you for choosing First American.

Mar. 20th, 2019

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Mary

Very responsive. I liked the plumber you sent, and actually used him for other things!

3 months ago

Reply from First American Home Warranty

Mary, Thank you for putting your trust in us. We are pleased to hear your concerns have been resolved!

May. 22nd, 2024

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Bonnie

Very quick on getting the information for someone to come out to see what the problem is.

5 months ago

Reply from First American Home Warranty

Bonnie, We appreciate you taking a moment to share your review!

Apr. 3rd, 2024

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Verified Customer

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Jonna Ennis

First American was great at following up with us after we bought our home and throughout the year.

5 months ago

Reply from First American Home Warranty

Jonna, Thanks so much for taking the time to share your review with us!

Apr. 1st, 2024

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George K

They charged us 85$ to have someone come out to tell me that it is not covered despite our describing the problem. Couldn't they have told me that over the phone and saved me 85$?

3 months ago

Reply from First American Home Warranty

George, Thank you for your comments. We would like to investigate this further but was unable to locate your claim with only the name provided. We requested additional information from you privately but did not hear back. We hope the next time you may need us; you will give us another chance to meet your needs.

Jul. 10th, 2024

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William Hurst Memphis, TN

Some covered items were rebuilt instead of replacing them. Swimming pool motor has been rebuilt twice instead of replacing it.

6 months ago

Reply from First American Home Warranty

William, Thank you for taking a moment to share your review. We look forward to being there for you, should you ever need us again!

Mar. 6th, 2024

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Luis Zendejas

This company is a scam. You're not only wasting your money buying their policy, but you are also paying for their sub-contractors to do their dirty work. When they send somebody, they are not there to help you, they are there specifically to find a way to deny your claim, so it is at no cost for First American Home Warranty and thir vendor gets free money just for showing up. I submitted a claim for a garage door that does not open when it gets barely cold, I live in the Bay Area so it is not that it snows in my city, the motor would not even react when you press the button, this is clearly an electronic or electrical issue with the motor. Well, their vendor came, took a picture of the old rollers said something about sending somebody later to fix the problem and left. Next day I got the 'resolution' saying that the garage door doesn't work because the rollers are old and that one popped out, but clearly works during the day as soon as it get warmer, so their vendor is either unqualified or it was never their intention to fix anything, you just paid them to find a justification to deny your claim. When I challenged their assessment, they said they will not look at the motor until I replace the rollers and balance the door, and that if I want a second opinion I can pay for it and I won't be reimbursed even if an independent contractor disagrees with their assessment. Save your money, don't feed these scammers, the cost of their policy and individual payments of their visits will easily cover 3 common repairs in your house, repairs they would never do for you, that's why they are profitable.

5 months ago

Reply from First American Home Warranty

Hi Luis, according to our records, your home warranty contract became effective on January 17, 2024. On February 19, 2024, you placed a claim for three garage door openers indicating two would not open at all and the third was working intermittently. Aces Garage Door Repair & Installation (Aces Garage) was dispatched and reported the door on the right was getting stuck which was caused bad rollers and cracked gear casings, and the door itself was warped with dry rot. Aces Garage also advised the garage door, and its opener system would not have passed a visual inspection, and the failure was pre-existing to the start of your coverage with us. For the middle door, Aces Garage indicated the garage door opener itself was functional; however, the door was warped and out of balance, and the rollers were popping out. Regarding the left garage door opener, Aces Garage noted the garage door opener itself was functional but one of the cables was missing and another had snapped off. Under the provisions of your home warranty contract, under Important and the Garage Door Openers sections, respectively, items must be in safe working order at the start of coverage, and rollers, adjustments, and the garage door itself, which includes the cables, are specifically identified as not covered. Therefore, we denied coverage for the repair of all three garage door openers.

Apr. 19th, 2024

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Finus Hiatt Seattle, WA

DO NOT DO BUSINESS WITH THIS COMPANY!!!!I CALLED TO FILE A CLAIM GOT INTO A HEATED DISCUSSION TOLD THEM I WAS GOING TO TALK TO MY ATTORNEY. I GET A EMAIL SAYING I HAD CANCED MY COVERS WHICH I DIDN'T. I CALLED THEM THEY LIED TO ME SAYING I LEFT A VOICE MAIL REQUESTING TO CANCELING MY COVERAGE. I HAVE SINCE FILED A COMPLAINT WITH ARKANSAS STATE ATTORNEY GENERAL

9 months ago

Reply from First American Home Warranty

Hello Finus,

We would like to apologize for any inconveniences and delays you experienced during the handling of your contract concerns. Upon review, we contacted you to discuss these issues and determined you did not want to reinstate your home warranty contract coverage at this time.

Thank you.

Dec. 1st, 2023

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Lee Hart Surprise, AZ

I’ve only used the service once in the past. It provided services as expected. Fair price for a comprehensive quality service plan.

10 months ago

Reply from First American Home Warranty

Lee, Thank you for taking a moment to share your experience with us!

Oct. 26th, 2023

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Nancy Florence, KY

I am trying to resolve an issue and was promised a return call on Friday but no call back so I called today said they couldn't hear me so I suggested they call me back I am still waiting at 9:00pm and this was this morning before noon.

11 months ago

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Mario Lodi, CA

Little disappointment, my hot water went out and thought it would be more sense of urgency. It probably be about 48 hours by the time a plumber actually is out here. Hopefully it’s something he could fix ASAP. We shall see.

11 months ago

Reply from First American Home Warranty

Mario, We do apologize that this took longer than anticipated. We have a process when evaluating and determining an outcome for our customers, and do our best to keep this process moving forward until resolved. We look forward to being there for you, should you ever need us again.

Sep. 27th, 2023

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Tim Barmore

I have had issues with unkempt appointments by their contracted repair services. Customer service has gotten better. I wish they had a roofing service, like their competitor has. I all most switched.

11 months ago

Reply from First American Home Warranty

Tim, Thank you for taking a moment to share your feedback. We will share your comments with our team as we are always open to implementing changes. We know how many choices you have when deciding on a home warranty company, and we are glad you chose us!

Sep. 27th, 2023

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Robert Santa Maria, CA

I have not been very complimentary for i have not received any official word from First American staff. The mishandled my email and i cannot access my email. All my correspondence has been through the contractor. I don't think that is a good business practice.

1 year ago

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Dale Sacramento, CA

HELLO!!! YOU REPLACED OUR DEAD MICROWAVE OVEN WITH A NEW MODEL THAT WE CANNOT OPEN THE DOOR [ BECAUSE OF POOR DESIGNING]!!! I AM CONSIDERING PURCHASING ANOTHER MICROWAVE OVEN THAT HAS AN EASY TO WORK DOOR MECHANISM!!! IT'S INFURIATING TO WATCH MY POOR WIFE DO BATTLE WITH HER NEW OVEN!!! PLEASE HELP US!!! THANKS AND JESUS LOVES YOU!!!

1 year ago

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Fati Mosley Durham, NC

Overall the warranty company has been worth the money. I've had two appliances replaced and the one year I let part of the policy lapse I regretted that decision.

1 year ago

Reply from First American Home Warranty

Fati, We appreciate you taking the time to share your review with us!

Sep. 6th, 2023

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Leona Doidge Santa Maria, CA

I notified the plumber with Jerry's Plumbing on Saturday morning. No calls back Saturday, Sunday, or Monday. I called on Monday morning and told them I had water on my closet floor. He did nothing about it. There was water on the corners of the cabinet under my sink in two cabinets. There wasn't water under the sink in the bathroom. He did nothing about it. I had to hire another plumber from JES Plumbing. He took a 4x4 foot piece of drywall off behind the sinks in the bathroom. When the faucet was turned on, water shot out into the closet and soaked my carpet. That plumber repaired the drain pipe to stop the water. I dried the carpet all day and night with fans in the closet. I used chlorox water to kill the mildew. That cost me $450.00. Then I had to call another person to put the drywall back. He cut it to 4x8 foot to get rid of all the mildew and wet drywall. He inserted new drywall in the closet and I dried out the carpet with fans. The carpet has stains on it from the Christmas boxes I had stored there. The boxes were soaked with water. Everything is dry now, but now I have to get someone to finish the drywall with texture and paint. Your company charged me $85.00 for the first plumber who did nothing. The second plumber charged me $450.00 and the person that put in new drywall on the wall backing the bathroom sink was $300.00. Now I have to get someone to texture the wall and paint it. I don't know how much that will be. $85.00 plus $450.00 plus $300.00 and I don't know how much it will be to finish it with texture and paint. Since the first plumber did not call me back on Saturday, my daughter and I missed a Christmas program we were supposed to be at. I would NEVER recommend Jerry's Plumbing to ANYONE!!! I am now out $835.00 plus I still have to hire someone to finish it. Are you going to reimburse me for all of this? Your Home Warranty means nothing!!!!!

1 year ago

Reply from First American Home Warranty

Hello Leona,

First American apologizes for any inconvenience you may have experienced during the handling of your claim and thank you for bringing this issue to our attention. We are always looking for ways to better our service and your feedback is an invaluable part of the process. At this time, First American’s indicate that contractor Jerry's Plumbing and Heating (Jerry's Plumbing) replaced the drain line in your master bathroom on December 13, 2022. No additional leaks reported by either you or Jerry's Plumbing. At this time, First American is requesting that you provide with your contractor’s diagnosis and invoice for review.

Regarding the service call fee, please be advised the service call fee applies when you file a claim through your warranty contract.

First American considers this claim pending.
Thank you

Jan. 11th, 2023

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Kathryn Poos Independence, KY

I had problems with my ice maker and they couldn't get a repairman for a couple weeks and there was an upcoming birthday party I was going to have. Another time I had an electrical problem and they couldn't get an electrician, I had to contact one myself. I pay my premiums every month and I have problems like that.

1 year ago

Reply from First American Home Warranty

Kathryn, Thank you for your review. We are sorry to hear that you were experiencing these issues. We were unable to locate your claim with only the name provided. We requested additional information from you privately, but did not hear back. If you are still experiencing a delay, please reach out to us directly and we can assist.

Jan. 10th, 2023

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JIll Young Huntingtown, MD

I haven't had the opportunity to work specifically with FAHW, but members of my family have done so, and their experiences have been great! So, I trust them.

1 year ago

Reply from First American Home Warranty

Jill, Thank you for sharing your review with us. It is fantastic to know that your family has had great experiences with us! We look forward to being there for you, should you ever need us.

Nov. 17th, 2022

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Kathy Massillon, OH

Horrible experiences when I have to get permission for an outside contractor when. They don't have a contractor in my area that works with them. Enormous amount of time to wait to get permission. Took over 10 hours to get this permission and all the while I had raw sewage in my home that we had to endure.

1 year ago

Reply from First American Home Warranty

Kathy, Thank you for your review. We are sorry to hear that you were experiencing these issues. We were unable to locate your claim with only the name provided. We requested additional information from you privately, but did not hear back. If you are still experiencing a delay, please reach out to us directly and we can assist.

Jan. 10th, 2023

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Maxine Brown Gold Canyon, AZ

They are immediately responsive, get right to helping solve the problem. All workers they have sent have been professional and capable of fixing issues quickly.

1 year ago

Reply from First American Home Warranty

Maxine, We appreciate you taking the time to share your five star review! It is always great to hear when our contractors provide phenomenal service. We know how many choices you have when deciding on a home warranty company, and we are glad you chose us.

Nov. 9th, 2022

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Ping Fu Calabasas, CA

They don't make sense. Their contractors make up stories to get our claim denied on purpose, so they they can take the business away to make their own money, and this Home Warranty community let them do that. By this kind of contracted relationship, home warranty company doesn't have to pay for any repairs whenever possible but still collect yearly premiums. AND, you can't cancel your policy in the middle of the "term". So as consumers, we lose twice: $85 copayment for each claim ( without getting proper service ) and the whole year premium. You are pretty much stuck with them.

1 year ago

Reply from First American Home Warranty

Ping Fu, Thank you for your review. We are sorry to hear that you were experiencing these issues. We were unable to locate your claim with only the name provided. We requested additional information from you privately, but did not hear back. If you are still experiencing a delay, please reach out to us directly and we can assist.

Jan. 10th, 2023

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Danny Pahrump, NV

Great service at a great price. I recommend this company to anyone buying a home in America. More than likely, someone used duct tape to fix something.

1 year ago

Reply from First American Home Warranty

Danny, We appreciate you taking the time to share your five star review with us!

Nov. 1st, 2022

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Terence Springer Folsom, CA

Your Representative, Stephanie J, is what makes it over and above the rest. She helps out with any issues that happen. That is what makes it great for myself and my clients.

1 year ago

Reply from First American Home Warranty

Terence, Thank you for your review. It is always great to hear when our customers are provided excellent service!

Nov. 1st, 2022

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Betsy Smith Canyon, TX

We have called at least 6 times about our toilet stopping up. They come out and clear it and say it's fixed, but it obviously isn't fixed. It only works for a few days then it stops back up. Two of the plumbers they sent have said we need a new high volume toilet, but they don't get us one. I feel like we have been misled. You are not replacing the toilet that clearly is not fixed.

1 year ago

Reply from First American Home Warranty

Betsy, We did request additional information from you so we could further look into your claim, but was not able to connect with you. Should you still need assistance, please feel free to reach out to us.

Nov. 11th, 2022

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Candida Gallegos El Paso, TX

I am completing this survey a little late. I put in a request for my air conditioner on 9/15/22 and as of today (10/14/22) it has not been resolved . I live in the desert were temperatures reach 80-90 daily. Thank goodness during this time the weather has been mild. I must still however open all my windows and doors at nigh to get the cooler breeze. Awaiting closure

1 year ago

Reply from First American Home Warranty

Update 11/03/2022:
Hi Candida. We would like to apologize for any delays in handling your air conditioning claim. Our records indicate you confirmed Ideal Climate completed replacement of the condenser fan motor and cap on 11/03/2022. We have authorized FAS Appliance and Refrigeration to replace the failing section of copper line and they will be in contact with you for scheduling. First American considers this claim pending.

Nov. 3rd, 2022

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Sheryl Stevenson-Dowlin Boise, ID

They are quick to respond to my requests for service. They are very professional in the manner in which they behave in terms of attitude and behavior.

1 year ago

Reply from First American Home Warranty

Sheryl, Thank you for sharing your feedback. We are thrilled to know that your concerns have been resolved and will continue to be here for you should you need us in the future!

Oct. 12th, 2022

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Cynthia Stuart North Little Rock, AR

I've utilized the service only once but they were helpful. My only objection was the long wait for the service call. They need to have more companies available for services.

1 year ago

Reply from First American Home Warranty

Cynthia, Thank you for taking a moment to share your experience with us! It is fantastic to know that we were able to resolve your claim for you. We also appreciate your patience as we work to assist all of our customers. We look forward to being there for you, should you ever need us again.

Sep. 30th, 2022

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Pamela Sanchez Laguna Niguel, CA

I am always able to book an appointment for repairs as needed. And I am able to communicate with a rep named Karina Joseph who always helps me with any issues.

1 year ago

Reply from First American Home Warranty

Pamela, Thank you for your review. It is great to know that we are able to be there for you when you most need it!

Sep. 30th, 2022

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Michael A Rycus Tampa, FL

I had an issue with my dishwasher and called First American and they were scheduling a visit when I was walked through how to fix it . Saved me money.

1 year ago

Reply from First American Home Warranty

Michael, It is fantastic to know that we were able to assist you! We know how many choices you have when deciding on a home warranty company, and we are glad you chose us.

Sep. 28th, 2022

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Joe Carollo Las Vegas, NV

Company they hired for pool issues is not knowledgeable, provides different reasons for problem which results in claim denial and removal from coverage and has very poor reviews as a company. Appears as though this company was hired for the sole purpose to prevent FAHW to cover a claim.

2 years ago

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Toni Benson Raleigh, NC

In 15 yrs of First American Warranty coverage, I have never had a repair declined or replacement declined. They fix it or replace it if it cannot be fixed.

2 years ago

Reply from First American Home Warranty

Toni, Thank you for putting your trust in us! We are pleased to hear your concerns have been resolved.

Sep. 1st, 2022

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Harry Justice Orlando, FL

You're always there for my family. The companies you send to fix my problem are great. I don't have to wait weeks to get great service on my issue. Thank you very much.

2 years ago

Reply from First American Home Warranty

Harry, We appreciate you taking a moment to share your review. It is fantastic to know that we have been able to be there for you when you most needed it! We will continue to be here for you should you need us in the future.

Sep. 2nd, 2022

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Debra Stout Santee, CA

I haven't been impressed with the plumbers you send out. One replaced my kitchen faucet with a mediocre one, one ranted about the uselessness of garbage disposals and how we shouldn't use them even though we have themI just question their honesty and business practices.

2 years ago

Reply from First American Home Warranty

Debra, Thank you for sharing your comments. We do complete internal surveys as well as monitor feedback on our contractors. We want to ensure we are providing our customers with the best service possible. It is our goal to provide our customers with a successful resolution, and we will share your comments with our team to ensure our quality of service meets our customers’ expectations. We hope the next time you may need us, you will give us another chance to meet your needs.

Sep. 2nd, 2022

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Dongning Wang San Jose, CA

My experience with the contractors from First American Home Warranty is mixed. My last request with STREET PLUMBING AND ROOTER. Their call is super hard to connect through. There were times the worker they sent trying to reach to me and I missed the call, but immediately call back to their number (every communication is through one number) but couldn't get through. Eventually the worker couldn't enter my home and we missed the appointment. Ever since then I was trying to call their service number to setup another appointment, and haven't got connected successfully.

2 years ago

Reply from First American Home Warranty

Dongning, Thank you for sharing this feedback with us. We did request additional information from you so we could further look into your claim, but was not able to connect with you. Should you still need assistance, please feel free to reach out to us.

Oct. 6th, 2022

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Rachel Daniels Tulare, CA

Sometimes i get contractors that service my home & do not follow through snd first American will make contact with them to make sure they follow through.

2 years ago

Reply from First American Home Warranty

Rachel, We appreciate you taking the time to share your comments with us! It is great to know that we have been able to assist you with ensuring your claim is resolved. We look forward to being there for you, should you ever need us again.

Aug. 19th, 2022

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VIVIAN M JONES Fort Myers, FL

I had an issue with my AC unit and did not get any help within a 24 hour period and was later told after, having had the issue taken care of that I had to have an authorization. Not able to speak to a person until two days later. the issue

2 years ago

Reply from First American Home Warranty

Vivian, We did request additional information from you so we could look further into your claim, but was not able to connect with you. Should you still need assistance, please feel free to reach out to us.

Oct. 6th, 2022

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Julie Grass Valley, CA

It wasn't really First American that we had the issue with. The company they contracted out with closed out claim and I was notified. Went months without a stove. Our stove has been replaced now and all is good.

2 years ago

Reply from First American Home Warranty

We are sorry to hear Julie that it took some time, but glad everything is working now!

Aug. 4th, 2022

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Marsha A. Farello Clayton, NC

Had ice cube maker service, paid the technician $85.00 - then First American Home Warranty billed me for this amount. I had to prove that it had been paid, felt like I was on trial. Your technician works for you, I can hire anybody to issue a Home Warranty. I have only used you guys TWICE - and my second time was a real doozy. I think I should be compensated with a free something or another. An apology just doesn't cut it!!

2 years ago

Reply from First American Home Warranty

Hello Marsha. Our records indicate you placed a claim on May 21, 2022, for your refrigerator leaking water from the ice maker. Per the home warranty contract under Customer Service Number Two, anytime a claim is placed the $85 service call fee becomes due. You informed First American that you paid the service fee to the contractor. As of July 5, 2022, the contractor confirmed he collected payment and your claim reflects as satisfied.

First American apologizes for any inconveniences you experienced and considers this claim closed. Thank you.

Aug. 11th, 2022

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