First American Home Warranty: Read 4,152 User Reviews From Real Homeowners

check_circle

Verified Customer

star star_border star_border star_border star_border

Jaclyn Suh Fresno, CA

2 months later, it is still not repaired

3 years ago

Reply from First American Home Warranty

Hello Jaclyn,
First American apologizes for any inconvenience you may have experienced during the handling of your claim and thank you for bringing this issue to our attention. We are always looking for ways to better our service and your feedback is an invaluable part of the process. At this time, our records indicate that the service contractor is scheduled to repair your refrigerator on April 14, 2021 between 8-12pm.

Thank you,

Apr. 9th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Sara Becker Newbury Park, CA

Very poor service. Going on two months without a microwave

3 years ago

Reply from First American Home Warranty

Hi Sara. We apologize for any inconvenience. We have messaged you for additional information.

Apr. 17th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Jeannie Llewellyn Palo Alto, CA

Hard to communicate and get my request done quickly

3 years ago

Reply from First American Home Warranty

Hello Jeannie. We do apologize for any inconveniences you may have experienced. We do show you have accepted the clothes washer. Thank you.

Feb. 26th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Richard Spiringer Las Vegas, NV

denied first claim after being with them awhile

3 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Debbie Koss Highland, CA

Impossible to get a qualified person on the phone

3 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Timothy & Melissa Longstreth

Largely mislead by lending agents who handled our account

4 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Ffej noselrac

Poor service slow service and Claims are not paid

4 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

William forrest

My roof did NOT get fixed and now it started snowing here.

4 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Nov. 18th, 2020

check_circle

Verified Customer

star star_border star_border star_border star_border

Ommid Bavarian

I can't get anything done in a timely manner

4 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

mike

getting any return phone calls was IMPOSSIBLE

4 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Billy R. Coleman Fort Smith, AR

It takes forever to get a repair completed.

4 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

mike

poor customer service....no follow through

5 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Anthony Young Milton, FL

Prompt service, quick response, fast turn around.

5 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Anonymous Lincoln, CA

Our needs were met in a timely manner.

5 years ago

star star star star star_border

Dan Bergamo Murrieta, CA

They have been responsive and easy to reach.

1 year ago

Reply from First American Home Warranty

Dan, We appreciate you taking a moment to share your review with us! We will continue to be here for you should you need us in the future.

Jan. 20th, 2023

star star star star_border star_border

Emmmacutegirl123 Mcmillan

Last service, I didn’t received any call back on service and parts needed

1 year ago

Reply from First American Home Warranty

Thank you for sharing your review with us. Our team does try to communicate any updates on your claim through a call, email or online through the Homeowner Dashboard. We hope the next time you may need us, you will give us another chance to meet your needs.

Jan. 19th, 2023

star star star star star_border

ANIL Missouri City, TX

it was good and prompt. I believe the part took longer

1 year ago

Reply from First American Home Warranty

Anil, We appreciate you taking the time to share your review!

Jan. 5th, 2023

star star_border star_border star_border star_border

Mike Sarantakos Phoenix, AZ

Absolutely the worst warranty company I have dealt with. Go with someone else. You have been warned.

2 years ago

star star_border star_border star_border star_border

Samuel McDowell Hailey, ID

Customer service is pitiful, completely unhelpful. They are unable to resolve even the most simple problems.

3 years ago

Reply from First American Home Warranty

Hello Samuel. Thank you for your review. We have requested additional information you to review this.

Jul. 24th, 2021

star star_border star_border star_border star_border

Garrett Boychuk Houston, TX

Run! Horrible customer service, impossible to get a hold of, and they send contractors that can't do any of the work.

3 years ago

Reply from First American Home Warranty

Hello Garrett. Thank you for your feedback. We have sent you a message requesting additional information.

Jun. 22nd, 2021

star star_border star_border star_border star_border

Abbay Curtis ll Carlisle, AR

This company is a scam. Their customer service is a joke. They should be ashamed of how they steal people’s money.

4 years ago

star star star star_border star_border

Omega Hodges sr

Service is not up to par still waiting my appliance to be fixed

4 years ago

star star star star_border star_border

Robert Tarbell

price for coverage is high compared to other home warranty companies

4 years ago

Reply from First American Home Warranty

Hi Robert. We certainly do our best to keep costs as low as we possibly can and will keep that in mind as we continue to make changes. Thank you!

Jul. 8th, 2020

star star star star star_border

Cindy

Good customer service. Timely is processing claims.

4 years ago

Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Jul. 9th, 2020

star star star star star_border

Thomas Green

They tried to fix my radiant heat and did fix my dishwasher

4 years ago

Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Jul. 9th, 2020

star star star star star_border

Samuel Novotny

They dont cover labor for fixing or replacing water tank

4 years ago

Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Jul. 9th, 2020

star star star star_border star_border

Carl

They blew our last service request and sent two companies out

4 years ago

Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Jul. 9th, 2020

star star star star star_border

Mauricio Ocampo ko

Great Services and fast problems resolved !

4 years ago

Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Jul. 9th, 2020

star star star star star_border

Bill

Do not cover everthing you say you do cover in your plan.

4 years ago

Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Jul. 9th, 2020

star star star star star_border

Linda

Respond quickly. Pay the bill- no problem

4 years ago

Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Jul. 9th, 2020

star star_border star_border star_border star_border

Damontra Napoleon New York, NY

MY WATER HEATER WENT OUT ON DEC 16TH AND IT IS JAN 16TH NOW AND THEY STILL HAVE NOT FIXED MY WATER HEATER

4 years ago

star star_border star_border star_border star_border

Joanna Midland, TX

The worst company I've ever dealt with. Never want to pay for anything, so after paying $75, nothing gets repaired.

4 years ago

star star star star star_border

Bill

So far so good..per visit charge a bit too steep , $75..

5 years ago

Reply from First American Home Warranty

Thank you Bill for your feedback and for choosing First American!

Mar. 22nd, 2019

star star_border star_border star_border star_border

Brad Goodall

They were not very helpful they did not pay for my repairs all the way fought me on everything I needed to do for repairs

1 year ago

star star star star_border star_border

Sunny Goodwin Anaheim, CA

This company was so-so ..follow up took too long and we were not that happy after a few years.

1 year ago

Reply from First American Home Warranty

We appreciate you taking the time to leave a review. We do have a process when a claim is submitted, and apologize that this was taking longer than expected.

Jun. 16th, 2023

star star star star_border star_border

Darleen

I considered them but the price is way too high.

1 year ago

Reply from First American Home Warranty

Darleen, Thank you for your feedback. We do offer different coverage options that may work with your budget. Please do not hesitate to reach out to us for more information.

Nov. 8th, 2023

star star_border star_border star_border star_border

ulises jaramillo Oxnard, CA

Do not buy a warranty through this company, they are the worst every claim gets denied.

2 years ago

star star_border star_border star_border star_border

Ramirez Oscar Los Angeles, CA

don't trust this company i'm submit a claim and they don't cover no reason to be decline

4 years ago

star star_border star_border star_border star_border

William McKay

We have had a tankless water heater leak for 43 days and are still waiting for a replacement.

4 years ago

star star_border star_border star_border star_border

Rene Ramirez Harlingen, TX

False Advertisement. Non Trustworthy> DO NOT get them as your Home Warranty Protection Plan.

5 years ago

star star_border star_border star_border star_border

Lois Austin, AR

Horrible. Do not use good contractors. Have been waiting a month on parts for a dishwasher.

5 years ago

Reply from First American Home Warranty

We have reached out to the consumer directly requesting for the information.

May. 20th, 2019

star star star_border star_border star_border

Michael Williams Mill Valley, CA

Terrible response times and so much fine print. Not going to be renewing our warranty.

1 year ago

Reply from First American Home Warranty

Thank you for sharing this feedback with us. We were unable to locate your claim with only the name provided, and would like to look into this further. Please provide us with your claim/contract number.

Jun. 27th, 2023

star star star star star_border

Armando Espinoza San Antonio, TX

They were reliable and answered any questions

3 years ago

Reply from First American Home Warranty

Armando, Thank you for taking the time to write a review about your recent service. It is awesome to hear the team was reliable and able to resolve your issue. We will continue to be here for you should you need us in the future.

Oct. 29th, 2021

star star_border star_border star_border star_border

Z Wong Alamo, CA

Started a bath tub unclog job and left without finishing it. Terrible

1 year ago Edited February 15, 2023

Reply from First American Home Warranty

Z Wong, Thank you for sharing your comments with us. We see that at this time your claim has been completed. If you are still experiencing an issue, please reach out to us directly and we can certainly assist.

Feb. 8th, 2023

star star_border star_border star_border star_border

TP Charlotte, NC

I have been a client close to 3 years, and each year the service gets worse.

2 years ago Edited March 28, 2022

Reply from First American Home Warranty

Thank you for sharing this feedback with us. Can you please provide us your claim number so we can look into this further? We do take pride in who we partner with but also welcome feedback for our Contractor Relations team, as it helps us to make changes where needed.

Mar. 21st, 2022

star star_border star_border star_border star_border

anita morrison Colorado Springs, CO

In a very poor situation with First American, Poor coverage for existing claim.

3 years ago

star star_border star_border star_border star_border

Virginia

POOR SERVICE IN COMPANIES THEY RECOMMEND TO COMPLETE REQUESTS

4 years ago

star star_border star_border star_border star_border

GMS Johnson City, TN

They do not replace items that break even if they are under warranty.

5 years ago

star star_border star_border star_border star_border

Deanna Thompson Hemet, CA

Don't waist your money your stuff will never get fixed weeks with water

6 years ago

star star_border star_border star_border star_border

Joseph Carper Oregon, OH

Poor customer service and a rip off!!!!!

3 years ago

Reply from First American Home Warranty

Hello Joseph,

We would like to apologize for any inconvenience you may have experienced during the handling of your claim. Please be advised, we contacted you to discuss your concerns but was unable to reach you therefore, we left a message. At this time, it is requested that you contact us at your earliest convenience.

Thank you.

Aug. 11th, 2021

First American Home Warranty Reviews